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UID:23849-1582621200-1582648200@muniserv.ca
SUMMARY:Conflict Resolution Public Workshop
DESCRIPTION:This course qualifies as one prerequisite towards CCSS© designation \nHave you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity\, absenteeism and high turnover. \nConflict comes about from differences – in needs\, values and motivations. Sometimes it is through these differences that we complement each other\, but sometimes these differences result in conflict. Conflict is not a problem in itself – it is what we do with it that counts. \nIt is important that we do something because whether we like it or not\, conflicts demand our energy. In fact\, an unresolved conflict can call on tremendous amounts of our attention. We all know how exhausting an unresolved conflict can be. It is not always easy to fix the problem but a great energy boost can come when we do. This program teaches you the techniques for proper conflict resolution that will leave you feeling satisfied and content. \nFebruary 25 2020 – 9:00AM – 4:30PM \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/conflict-resolution-public-workshop-2
CATEGORIES:Training Sessions
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DTSTART;TZID=America/Toronto:20200225T090000
DTEND;TZID=America/Toronto:20200227T163000
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UID:23838-1582621200-1582821000@muniserv.ca
SUMMARY:3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp
DESCRIPTION:The Certified Client Service Specialist (CCSS©) program offers participants the tools\, techniques\, and effective customer service skills required in today’s demanding work environment. Whether you work in private\, public\, or not-for-profit organization you will take away up to date information needed to succeed in the work place. Our world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally. \nOur programs are certified and accredited by Canadian Council of Professional Certification (CCPC Global) to ensure quality\, content\, and engaging delivery. \nCompletion of our certification process confers the right to use the title Certified Client Service Specialist and the right to use the initials CCSS© after one’s name. \nThis 3-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service delivery – everything from professionalism to customer service\, to sales\, handling difficult customers\, and more. Upon completion of the program\, you will be able to build a solid foundation for your career and gain and industry specific credential that is recognized by major organizations. \nAccredited Courses Required \n1-Day Delivering Responsive Customer Service \nThis program is ideal for anyone who deals with customers and wants to provide a more customized or personalized experience for them. This training will provide you with the skills to not only handle a customer’s immediate requests\, but also provide information and recommendations to build the customer’s relationships through providing valuable conversations. \n1-Day Managing Difficult Clients and Situations \nThis program is ideal for anyone who deals with difficult clients in various challenging situations and wishes to remain in control. The program will lay out strategies for turning negative situations into opportunities for building lifelong relationships. \n1-Day Conflict Resolution \nHave you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity\, absenteeism and high turnover. \nFebruary 25-27 2020 – 9:00AM – 4:30PM \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/3-day-certified-client-services-specialist-ccss-designation-bootcamp-3
CATEGORIES:Training Sessions
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DTSTART;TZID=America/Toronto:20200225T110000
DTEND;TZID=America/Toronto:20200225T120000
DTSTAMP:20260404T070758
CREATED:20200225T145422Z
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UID:24694-1582628400-1582632000@muniserv.ca
SUMMARY:Webinar - Grant Writing 101:  Putting Money in  Your Community
DESCRIPTION:Municipalities of Saskatchewan presents: Grant Writing 101: Putting Money in Your Community \nApplying for project grants can cost your municipality not only time but also money through staff time\, and there’s no guarantee your application will be accepted. Learn how to increase your chances of grant success in the webinar\, Grant Writing 101: Putting Money in Your Community. \nJoin Lorri Matthewson\, owner of Solomon Matthewson Consulting\, today at 10:00 a.m. (CST) 11:00 EST to hear tips on how to write grants efficiently and make your grant proposals stand out from the rest. \nTo Register Click Here 
URL:https://muniserv.ca/event/webinar-grant-writing-101-putting-money-in-your-community
CATEGORIES:Webinars
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