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UID:23838-1582621200-1582821000@muniserv.ca
SUMMARY:3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp
DESCRIPTION:The Certified Client Service Specialist (CCSS©) program offers participants the tools\, techniques\, and effective customer service skills required in today’s demanding work environment. Whether you work in private\, public\, or not-for-profit organization you will take away up to date information needed to succeed in the work place. Our world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally. \nOur programs are certified and accredited by Canadian Council of Professional Certification (CCPC Global) to ensure quality\, content\, and engaging delivery. \nCompletion of our certification process confers the right to use the title Certified Client Service Specialist and the right to use the initials CCSS© after one’s name. \nThis 3-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service delivery – everything from professionalism to customer service\, to sales\, handling difficult customers\, and more. Upon completion of the program\, you will be able to build a solid foundation for your career and gain and industry specific credential that is recognized by major organizations. \nAccredited Courses Required \n1-Day Delivering Responsive Customer Service \nThis program is ideal for anyone who deals with customers and wants to provide a more customized or personalized experience for them. This training will provide you with the skills to not only handle a customer’s immediate requests\, but also provide information and recommendations to build the customer’s relationships through providing valuable conversations. \n1-Day Managing Difficult Clients and Situations \nThis program is ideal for anyone who deals with difficult clients in various challenging situations and wishes to remain in control. The program will lay out strategies for turning negative situations into opportunities for building lifelong relationships. \n1-Day Conflict Resolution \nHave you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity\, absenteeism and high turnover. \nFebruary 25-27 2020 – 9:00AM – 4:30PM \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/3-day-certified-client-services-specialist-ccss-designation-bootcamp-3
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/gif:https://muniserv.ca/wp-content/uploads/CCSS-Bootcamp-002-1.gif
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DTSTART;TZID=America/Toronto:20200226T090000
DTEND;TZID=America/Toronto:20200226T163000
DTSTAMP:20260404T004006
CREATED:20200111T192910Z
LAST-MODIFIED:20200111T192910Z
UID:23842-1582707600-1582734600@muniserv.ca
SUMMARY:Delivering Responsive Customer Service Public Workshop
DESCRIPTION:This course qualifies as one prerequisite towards CCSS© designation \nA great customer service experience is vital to the success of a company\, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who wishes to provide their valued customers with a premium level of service. you will learn how to better understand customer expectations\, profile difficult customer situations\, and deal with customer objections using a proven model for effective complaint resolution. It also goes over how to use assertive techniques and positive language to diffuse difficult situations\, reduce stress\, promote team camaraderie\, and create a positive customer experience resulting in win-win situations. \nThis interactive workshop is informative\, fun\, and provides easily applicable solutions for service excellence that are proven to work in today’s toughest customer service arena – the real world. \nFebruary 26 2020 – 9:00AM – 4:30PM \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/delivering-responsive-customer-service-public-workshop-5
CATEGORIES:Training Sessions
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DTSTART;TZID=America/Toronto:20200226T133000
DTEND;TZID=America/Toronto:20200226T140000
DTSTAMP:20260404T004006
CREATED:20200222T202607Z
LAST-MODIFIED:20200224T131659Z
UID:24642-1582723800-1582725600@muniserv.ca
SUMMARY:Free Webinar - Understanding & Managing People from Different Cultures
DESCRIPTION:Understanding & Managing People from Different Cultures  \nYou’ll learn about: \n\nDifferent Levels of Culture \nCross-Cultural “Do’s” & “Don’ts”\n\nDate:  February 26\, 2020 at 1:30 PM Eastern Time (US and Canada)  \nJoin me on this Free Webinar with this link and Meeting ID 257-363-681 \nSee my profile to learn how I can help your municipality.
URL:https://muniserv.ca/event/free-webinar-understanding-managing-people-from-different-cultures
CATEGORIES:Webinars
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