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SUMMARY:Free Virtual Pilot for Senior Leaders - Build Resilience and more..
DESCRIPTION:6 to 8 Senior Leaders – Free Virtual Pilot \n\nBuild Resilience\nDevelop Stress Management Strategies\nLead Consciously \n\nMay 13\, 2020  3:00 p.m. to 5:00 p.m. Eastern \nWhat’s included: Tilt365 Assessment\, to be completed in advance. \nFor more information contact jackie@iheartmywork.ca \n 
URL:https://muniserv.ca/event/free-virtual-pilot-for-senior-leaders-build-resilience-and-more
CATEGORIES:Free Offers
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DTSTART;TZID=America/Toronto:20200513T074500
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SUMMARY:Customer & Employee Experience – 23rd Annual Conference
DESCRIPTION:The Inside-Out Future Talent to Deliver the Right Customer Experience \nOur 23rd Annual CSPN Customer & Employee Experience Conference will be held from May 13th – 14th\, 2020 at the fabulous BMO Institute for Learning in the GTA. This exclusive conference will bring together hundreds of senior industry professionals across all industries and verticals to talk all things CX\, EX\, Customer Service\, Digital Trends and much more. Our 23rd Annual Conference will offer outstanding networking opportunities with decision-makers from across Canada and the U.S. \nThe theme for the conference is “The Inside-Out Future – Talent to Deliver the Right Customer Experience”. We have an amazing line up of high-quality speakers who will share their insights and draw directly from their personal challenges and learnings. Over the course of the 3 days\, attendees will be immersed in engaging presentations\, workshops and networking events\, all of which will help to build the future customer and employee experiences. Together we will explore emerging CX strategies\, the latest technologies – Digital\, Automation and best practices that will keep your organization at the forefront of CX and EX excellence. \nJoin us on May 15\, 2020 for an engaging\, hands-on workshop\, which followed by a tour of the GTA’s contact centre. We applied the skills learned during the conference\, and learned new tools and techniques to engage\, service and deliver memorable customer experiences. \nWe can’t wait to have you join us in 2020\, and experience this amazing conference. See you soon at one of Toronto’s top venues! \n \nWe are excited to announce our 2 keynote speakers for the conference.  Meet Charles Brown\, President & CEO at Lifelabs & Gillian Mandich\, PHD\, Happiness Researcher\, Keynote Speaker and Media Personality. Join us as they speak about “The Power of Trust”: LifeLabs Journey to transform the Patience Experience” and “Happiness at Work”.  \n \nFor more information\, please click here \nTo Register\, please click here
URL:https://muniserv.ca/event/customer-employee-experience-23rd-annual-conference
CATEGORIES:Conferences
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UID:25134-1589364000-1589367600@muniserv.ca
SUMMARY:Free Webinar - Inclusion and Understanding of Indigenous Peoples at Your Municipality
DESCRIPTION:Inclusion and Understanding of Indigenous Peoples at Your Municipality \nIndigenous Peoples have cultures that are different than Canada’s mosaic of Non-Indigenous people. \nUnderstanding these cultural differences is very important to making Indigenous Peoples feel that your municipality is a welcoming\, diversity-valuing organization where they will be Welcomed; Valued; Supported; and Respected as employees. \nJoin me on Wednesday\, May 13\, 2020 at 10:00 a.m. Eastern to learn more! \n*Meeting ID: 530 952 397 \nBill Dennis B.Comm.\, MBA\, CSP (Distinction)\nPresident & CEO \nCultural & Generational Training\nhttps://crossculturalconnecting.com/
URL:https://muniserv.ca/event/free-webinar-inclusion-and-understanding-of-indigenous-peoples-at-your-municipality
CATEGORIES:Webinars
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