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DTSTART;TZID=America/Toronto:20250430T083000
DTEND;TZID=America/Toronto:20250430T173000
DTSTAMP:20260407T170912
CREATED:20250324T180457Z
LAST-MODIFIED:20250324T180457Z
UID:36903-1746001800-1746034200@muniserv.ca
SUMMARY:CSPN CX Conference 2025
DESCRIPTION:On April 30th 2025\, join us at Toronto’s iconic Old Mill for CSPN’s CX Conference—a must-attend event for anyone passionate about advancing customer experience. \nConnect with industry experts\, innovative brands\, and technology pioneers as we gather to discuss the latest trends\, share actionable insights\, and showcase transformative solutions that drive CX success. With a mix of panels\, keynotes\, and hands-on sessions led by trailblazers in CX\, attendees will dive deep into customer journey optimization\, data-driven decision-making\, and strategies to enhance customer loyalty across sectors. \n\n\n\n\n\n\nEvent Details\nDate: Wednesday\, April 30th 2025 \nTime: 8:45am – 5:30 pm \nLocation: The Old Mill\, Toronto ON \nWhat’s Included: Breakfast\, lunch\, cocktail hour\, networking opportunities\, speaker sessions\, free giveaways\, prize entry\, and much more! \nGeneral Admission Pricing: $499.00 \n\n\n\n\n\n\n\n\n\n\n\nSession topics you won’t want to miss\n\nThe Power of Data & AI in CX: Explore how AI\, machine learning\, and data analytics are revolutionizing customer experience.\nPersonalization & Customer-Centricity in a Digital World: Highlight advanced personalization techniques and the creation of seamless\, customer-centric digital experiences.\nDEI & Accessibility in Customer Experience: Discuss the importance of diversity\, equity\, inclusion\, and accessibility (DEI & A) in CX\, and how inclusive experiences impact brand loyalty.\nMetrics\, Feedback & ROI: Proving the Value of CX Initiatives: Emphasize the critical role of metrics and feedback in demonstrating the business impact of CX.\nAND MORE!\n\nWhy Should You Attend CSPN’s CX Conference?\n\nNetwork and Engage with Industry Leaders: Connect with a diverse audience of CX professionals and thought leaders.\nShowcase Your Brand: Highlight your commitment to innovation and customer-centricity.\nGain Exposure: Get recognized among industry peers and potential clients.\nContribute to Advancement: Play a pivotal role in the evolution of CX practices and thought leadership.\n\nTo learn more\, click HERE.  \nTo register\, click HERE. 
URL:https://muniserv.ca/event/cspn-cx-conference-2025
CATEGORIES:Conferences
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/CSPN-Conference-Public-Sector.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20240620T100000
DTEND;TZID=America/Toronto:20240620T154500
DTSTAMP:20260407T170912
CREATED:20240612T173838Z
LAST-MODIFIED:20240612T173838Z
UID:36366-1718877600-1718898300@muniserv.ca
SUMMARY:Public Sector Procurement and Supply Chain Conference
DESCRIPTION:A one-day virtual symposium presented by the National Institute of Supply Chain Leaders (NISCL)\, the Public Sector Procurement & Supply Chain Conference features speakers including Federal leaders\, Municipality CPOs\, and industry experts. This one-day symposium has had an attendance of 350+ Public Sector professionals in the past. Procurement is evolving from being a back-office\, administrative support and compliance focused function to a more “front-office” strategic business enabler role. Join us for diverse perspectives and compelling dialogues. \n  \nSpeakers include:\n\nDavid Ho\, Chief Procurement Officer and EVP\, Program Strategy & Management\, Infrastructure Ontario\nAlexander Ralph\, Chief Procurement Officer and Director of Supply Chain\, City of Vancouver\nGenevieve Sharkey\, Chief Procurement Officer\, City of Toronto\nSohrab Sohrabi\, Chief Procurement Officer\, City of Edmonton\nKaren Owen\, SVP\, Strategy & Partnerships\, OECM (Moderator)\nSunita Chander\, Chief of Strategy\, Programs and Partnerships\, Supply Ontario\nJames Lin\, Vice President\, Enterprise Procurement\, OLG (Fireside Chat Host)\nRyan Androsoff\, CEO and Founder\, Think Digital\nPaul Emanuelli\, General Counsel and Managing Director\, Procurement Office\n\n  \nWhy Attend?\n\nExclusive Insights: Gain knowledge from key speakers including CPOs from major cities like Toronto\, Vancouver\, and Edmonton.\nCutting-Edge Topics: Dive into discussions on digital transformation\, AI in procurement\, sustainability\, and risk management.\nNetworking Opportunities: Connect with over 350 public sector professionals and engage in meaningful dialogues that drive innovation and collaboration.\nStrategic Growth: Learn about the centralization of public procurement and the benefits of a streamlined\, efficient procurement process.\nPractical Solutions: Discover strategies to enhance transparency\, agility\, and trust within your procurement processes.\n\n  \nConnect with Attendees from\n\n\n\n\n\nCity of Mississauga\nCity of Oshawa\nRegional Municipality of Durham\nTown of Midland\nCity of Vaughan\n\n\n\n\nMunicipality of Red Lake\nTown of Innisfil\nCity of London\nCity of Guelph\nTown of Oakville\n\n\n\n\n\nPricing\nIndividual Pricing\nMembers: $175 + Applicable Tax.\nInsiders: $195 + Applicable Tax\nNon-member: $225 + Applicable Tax \nUse Code MUNIX to get NISCL Member Price for all muniSERV Members. \nGroup Pricing\nJoin as a Team of 4 or more: $125 pp + Applicable Tax per installment\nTo know more about this offer\, please contact Gagan Dhaliwal at gdhaliwal@niscl.ca or (416) 977-7566 x2145 \nNo cost for people employed by a Corporate Subscription Partner. \n\n\n\n\n \nFor registration enquiries contact Gagan Dhaliwal\, gdhaliwal@niscl.ca\, (416) 977-7566 x2149 \n\n\n\n\nDon’t miss this opportunity to enhance your procurement strategies and connect with industry leaders. Use the code MUNIX to get special NISCL member pricing exclusively for muniSERV members. \nWe look forward to seeing you at the conference!
URL:https://muniserv.ca/event/public-sector-procurement-and-supply-chain-conference
LOCATION:Virtual – Zoom
CATEGORIES:Conferences,e-Summit,Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/NISCL_PsProcurementScConference.png
ORGANIZER;CN="NISCL":MAILTO:info@niscl.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20240605T093000
DTEND;TZID=America/Toronto:20240605T183000
DTSTAMP:20260407T170912
CREATED:20240223T185345Z
LAST-MODIFIED:20240223T185450Z
UID:36110-1717579800-1717612200@muniserv.ca
SUMMARY:23rd Annual CSPN Customer Experience Conference
DESCRIPTION:CSPN is thrilled to announce the revival of its CX Conference\, a full-day\, in-person event designed to delve into the ever-evolving realm of Customer Experience. Join us as leading brands and industry experts lead discussions on the intersection of emerging CX technologies\, shifting employee expectations\, and evolving customer demands! Immerse yourself in a day of enlightening conversations\, interactive sessions\, and invaluable networking opportunities tailored to revolutionize your CX strategies. Don’t miss this chance to explore the future of CX alongside peers and thought leaders. \nEvent details\nDate: Wednesday\, June 5th\, 2024\nTime: 9:30am-6:30pm\nLocation: The Bram and Bluma Appel Salon at Toronto Reference Library (789 Yonge St\, Toronto ON)\nWhat’s included: Breakfast\, lunch\, cocktail hour\, speaker sessions\, networking activities\, prize entry\, and much more!\n  \nUnmissable Session Topics:\n\n AI and Tech in CX: Discover cutting-edge AI innovations reshaping the customer experience landscape. \n Empowering Employees for Customer Success: Ignite passion and drive among your team for superior customer satisfaction. \n Leading the CX Revolution: Gain invaluable leadership insights from industry pioneers. \n️ Redefining Customer Service: Elevate your service standards with innovative approaches and best practices. \n Personal and Professional Advancement: Propel your career forward with expert guidance on growth and development strategies. \n Sustainable CX Strategies: Delve into eco-conscious practices revolutionizing the future of customer experience.\n Unlocking Success: Harnessing the Power of CX Benchmarks\, KPIs\, and OKRs. \n\n  \nTake advantage of our special offers\n  \nEarly Bird Tickets: Take advantage of discounted rates by purchasing Early Bird tickets. Secure your spot before we sell out! Purchase your pass through Eventbrite here or directly from CSPN via invoice by clicking the button below!\n  \nGroup Discounts and Members-Only Offers: Interested in group discounts or members-only offers? Email us at info@mycspn.com for more details. \n  \nFor more information and ticke4t sales\, please contact us; 905-477-5544 or info@myCSPN.com\, or visit https://mycspn.com/conference/. \n 
URL:https://muniserv.ca/event/23rd-annual-cspn-customer-experience-conference
CATEGORIES:Conferences
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/cspn-logo-for-web-1-e1695222901454.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231115
DTEND;VALUE=DATE:20231124
DTSTAMP:20260407T170912
CREATED:20230926T132322Z
LAST-MODIFIED:20230926T132336Z
UID:35658-1700006400-1700783999@muniserv.ca
SUMMARY:CSPN's 7th Annual Women In Leadership Summit
DESCRIPTION:Each year\, Customer Service Professional’s Network (CSPN) hosts the Women-In-Leadership (WIL) Summit to celebrate the tenacious\, impactful\, and successful women working to advance their teams\, organizations\, and communities.    \nThis year’s WIL Summit theme is Leadership Without Limits\, and will feature skill-building and networking workshops\, keynote sessions\, a live awards ceremony\, and numerous roundtable discussions all focused on women in leadership. The virtual event will be held November 15-23\, 2023\, and attendees will have the opportunity to attend which sessions fit with their schedule and have access to all session recordings post-event.  \nWIL Summit delegates include leaders from municipalities\, various levels of government and corporations.  Join us as we recognize the women of note in your network who are decision-makers\, leaders\, mentors\, movers\, and shakers by nominating them for our WIL Awards.  All awards categories and our submissions portal can be found on https://mycspn.com/women-in-leadership/  \nThis year we have 12+ dynamic speakers who will lead conversations on topics including Diversity & Inclusion\, Career Development\, Leadership\, Enhancing Team Performance\, Resilience & Wellness and Innovation.  \nIn addition to our speaker series\, we will be celebrating our award winners on November 15th\, 2023.  \nJoin us to:   \n\nNetwork with 500+ professionals from 50+ organizations during daily virtual roundtable session \nAttend an engaging virtual keynote \nLearn and participate in 6 networking and 4 skill-builder workshops \nEngage in live discussion forums and chat rooms \nAccess all recorded content \n\n\nReceive a Women in Leadership Certification upon completion of the summit \nCelebrate with success and receive recognition during the live Award Ceremony \nNominate a leader or leaders in any of the 10 award categories. Award winners will be announced during our live Awards Ceremony. \n\n  \nWe look forward to welcoming you and your team for an opportunity to learn\, network and grow along dynamic leaders across sectors at this year’s WIL.  \nFor more information and ticket sales\, please contact us; 905-477-5544 or info@myCSPN.com\, or visit https://mycspn.com/women-in-leadership/
URL:https://muniserv.ca/event/cspns-7th-annual-women-in-leadership-summit
CATEGORIES:Conferences,Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/cspn-logo-for-web-1-e1695222901454.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20231005T090000
DTEND;TZID=America/Toronto:20231005T120000
DTSTAMP:20260407T170912
CREATED:20230925T154420Z
LAST-MODIFIED:20230925T154420Z
UID:35651-1696496400-1696507200@muniserv.ca
SUMMARY:Managing Customer Conversations through Chat - Virtual Workshop
DESCRIPTION:Consumers are increasingly turning to social media to air frustrations or grievances that they are having with a particular company. Alongside this\, audiences are also looking at your social media channels to be an effective first port of call for any big announcements\, both good and bad. Our course will help brands realize the importance of being present on these channels\, whether it’s responding to customer queries or complaints\, raising an issue with the wider world or managing PR statements. \n  \nOn Social Media\, every Customer Service interaction becomes a permanent\, searchable\, online record. Even private and direct messages can be easily screen-captured and shared with the world. Considering the viral nature of the platform\, is it worth the risk? \n  \nIn this workshop\, your staff will be trained to engage with your customers socially via networks like Twitter and Facebook to help them improve your company’s social service experience while avoid embarrassing and costly mistakes online. \n  \nThis course is aimed at businesses who already have established social media channels and an overall online presence. \n  \nTo learn more\, please click HERE. \n  \nTo Register\, please click HERE.
URL:https://muniserv.ca/event/managing-customer-conversations-through-chat-virtual-workshop
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/cspn-logo-for-web-1-e1695222901454.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20230928T090000
DTEND;TZID=America/Toronto:20230928T120000
DTSTAMP:20260407T170912
CREATED:20230920T165501Z
LAST-MODIFIED:20230920T165501Z
UID:35634-1695891600-1695902400@muniserv.ca
SUMMARY:Half-Day Understanding Emotional Intelligence Virtual Course
DESCRIPTION:The ability to interact effectively on a team with your internal and external customers is an essential business skill. Organizations rely on cohesive teams to accomplish goals\, satisfy customer requirements\, contribute innovative solutions to problems\, and improve the bottom-line.  \n  \nOne’s intellectual and technical abilities are not enough to develop teams to their fullest potential. Teams require trust and the ability to communicate despite disagreements\, conflicts\, and change.  \n  \nDeveloping emotional intelligence (EI) is an important ingredient in building effective teams because it involves the self-management of one’s own reactions to stress\, tense situations\, dealings with different and difficult people\, and organizational change. It also enables individuals on teams to be more in tune with the needs and reactions of others for improved trust\, motivation\, innovation\, and performance.  \n  \nIn this workshop\, participants will gain insights about what emotional intelligence is\, how it differs from one’s IQ\, and how to use it effectively to build team relationships with others for enhanced synergy\, trust\, productivity\, and performance.  \n  \nFor more information\, please click HERE. \n  \nTo Register\, please click HERE. 
URL:https://muniserv.ca/event/half-day-understanding-emotional-intelligence-virtual-course
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/cspn-logo-for-web-1-e1695222901454.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20230417T170000
DTEND;TZID=America/Toronto:20230417T190000
DTSTAMP:20260407T170912
CREATED:20230331T163220Z
LAST-MODIFIED:20230331T171948Z
UID:35042-1681750800-1681758000@muniserv.ca
SUMMARY:Live Chat Public Sector: Sowing the Seeds of Success
DESCRIPTION:TIME\nOnline: 5:00 PM – 6:30 PM EDT \nIn-Person: 5:00 PM – 7:00 PM EDT \nLOCATION\nThis event is available to attend in-person or online. Our in-person event includes refreshments and hor d’ouevres during the networking portion. \n  \nIn-Person   REGISTER HERE \nLiving Arts Centre\, 4141 Living Arts Dr\, Mississauga\, ON L5B 4B8 \nOnline   REGISTER HERE \nZoom \nDESCRIPTION\n“Sowing the seeds of success” refers to planning for 2024 procurement success by addressing three key areas: \n\nPrepare for ongoing supply shortages related to capital investments\,\nSavings opportunities you may not be aware of\nEngaging internal stakeholders and customers early to adapt processes and enable the strategies that will lead to success.\n\n  \nFind out more and Register here for the event.
URL:https://muniserv.ca/event/live-chat-public-sector-sowing-the-seeds-of-success
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/19-2612-SCMAO_Sowing-the-Seeds-of-Success_Live_Chat_Apr_17_2023-e1680277509652.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20220719T050000
DTEND;TZID=America/Toronto:20220719T183000
DTSTAMP:20260407T170912
CREATED:20220709T120100Z
LAST-MODIFIED:20220709T120100Z
UID:34099-1658206800-1658255400@muniserv.ca
SUMMARY:Procurement Through the Lens of Cyber Security
DESCRIPTION:DESCRIPTION\nJoin our discussion as we explore how current increased cyber risks have demanded increased awareness\, and consideration in everyday procurement processes.  Learn how to mitigate those risks from peers in the MUSH sector and cyber security experts.  \nChoose to join us online in ZOOM\, or in-person at the Living Arts Center in Mississauga.  The last half hour of the event will be for networking and for those at the live location\, hot hor d’oeuvres and refreshments will be served during the networking. \nThis ticket is non-refundable unless the event is cancelled by Supply Chain Canada Ontario Institute. In-person ticket includes hot hors d’oeuvres and refreshments during the networking\, following the panel discussion. \n\n\nAGENDA\n5:00 pm – Panel\n5:45 pm – Q&A\n6:00 pm – Networking \n\n\nSPEAKERS\n\n\nBOBBY MAHAL\, CSCMP\n\nPROCUREMENT CATEGORY SPECIALISTCITY OF VAUGHAN\nPanelist \n\n\nDEBBY SHAPERO PROPP\, LL.B.\, CSCMP \n\n\nLAWYER AND SCMAO INSTRUCTORDEBBY SHAPERO PROPP\, LAW OFFICE\nPanelist \n\n\n\n\nMITCH KELSEY\nCYBER SECURITY ADVISORCDW\nPanelist \n\n\n\n\nJOHN MACDONALD\nMANAGER\, LOSS MANAGEMENT AND INSURANCE SERVICESREGION OF PEEL\nPanelist \n\n\n\n\nROBIN GALLO\, CSCMP\nSUPERVISOR OF PURCHASINGTOWN OF INNISFIL\nModerator \n\n\n\n\n\n Register Today!
URL:https://muniserv.ca/event/procurement-through-the-lens-of-cyber-security
CATEGORIES:Training Sessions,Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20220623T084500
DTEND;TZID=America/Toronto:20220623T151500
DTSTAMP:20260407T170912
CREATED:20220512T142640Z
LAST-MODIFIED:20220610T185240Z
UID:33834-1655973900-1655997300@muniserv.ca
SUMMARY:Public Sector Leadership Series
DESCRIPTION:  \nDate: June 23\, 2022\nRegistration Deadline: June 21\, 2022 \nPublic Sector has experienced more changes than ever in the past two years. And supply chain in the public sector has been evolving ever since. We have been leading public sector focused initiatives since the beginning of 2020 and this 1-Day event amplifies some of the pertinent issues that are impacting public sector decisions today such as procurement’s influence on organization effectiveness\, move towards digital procurement\, sustainable procurement\, \, the importance of supplier diversity\, and more. \nSpeakers from last year include organizations such as City of Toronto\, Metrolinx\, City of Vancouver\, NIGP\, UHN\, York Region Police\, OECM\, City of Ottawa\, Treasury Board Secretariat of Canada\, GTAA\, HP Canada\, Ministry of Transportation Ontario\, Transport Canada and more. Frank Rochon\, CEO of Supply Ontario also delivered his keynote speech\, which you can watch here. \nSome of the topics covered included: \n\nProcurement’s Influence on Organizational Effectiveness\nHow have Government Agencies Dealt and Learnt from COVID: Improving Citizen Experience\nSustainable Procurement\nSustainable Goods Movement\nImpact of Trade Agreements/Trade Agreements in a COVID world\n\nTOPICS TO BE ADDRESSED AT THE UPCOMING EVENT INCLUDES: Digital Procurement I Data-driven Transformation I Supplier Diversity I Sustainability & ESG I Indigenous Procurement \nHere’s the agenda and speakers for Leadership Series 3.0: Public Sector. Join us: https://lnkd.in/e4Th4C38 \nWe are delighted to have Clinton Lawrence-Whyte\, Director General\, Procurement Assistance Canada\, Public Services and Procurement Canada | Services publics et Approvisionnement Canada and Nick Xenos\, Executive Director\, Centre for Greening Government\, Treasury Board of Canada Secretariat | Secrétariat du Conseil du Trésor du Canada as our first set of confirmed speakers. \nThe agenda for the day includes: \n\nLeadership Panel: Reshaping Public Sector Supply Chain and Procurement by Balancing People\, Processes & Technology\nEthical & Social Procurement: Leading on Social Value to Foster Economic\, Social\, and Environmental Well-Being\nCircularity and Net Zero: Making Circular Economy a Reality\nVendor Performance Management: Drive Better Value\, Better Performance and Lower Costs \nIndigenous Procurement: Best Practices and Lessons Learned\n\nSign up for more information on this event. \nFor registration enquiries: Katie Cheshire at kcheshire@supplychaincanada.com\nFor sponsorship enquiries: Kim Sforza at ksforza@supplychaincanada.com
URL:https://muniserv.ca/event/public-sector-leadership-series
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/1st-cut_-Leadership_Series_3.0_Public_Sector_LinkedIn.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20220531T100000
DTEND;TZID=America/Toronto:20220531T140000
DTSTAMP:20260407T170912
CREATED:20220420T140211Z
LAST-MODIFIED:20220420T185544Z
UID:33764-1653991200-1654005600@muniserv.ca
SUMMARY:Canadian Construction Procurement
DESCRIPTION:This one-day course will provide an overview of the project and procurement models used in construction\, the procurement processes\, an evaluation of the contracting options and trends emerging for the future for construction in Canada. \nThe course is designed for those both new to Construction Procurement and for those wanting to learn best practices in order stay ahead of the curve in this complex area of procurement. \nDate & Time: May 31 & June 1\, 2022 | 10:00 AM – 2:00 PM EDT \nWHO SHOULD ATTEND?\n\nProcurement/Sourcing Managers with or without procurement construction experience\nOwners\, Project Managers/Property Managers and who want to learn about how improve procurement for your construction projects\n\nIndividual Member Price: Early Bird (until April 25\, 2022) – $536 + HST | Regular: $595 + HST \nIndividual Non-member Price: Early Bird (until April 25\, 2022) – $806 + HST | Regular: $895 + HST \nGroup Price (for a team of 4 or more): 20% off regular price for members and non-members. (Cannot be bundled with other offers) \nCPD: 5 CPD Points \nREGISTER HERE \nIf you are thinking of a corporate training session (for a team of 10 or more) with the above topic or any other topic that is relevant for your organization\, please review this Supply Chain Canada Training Brochure – Public Sector.
URL:https://muniserv.ca/event/canadian-construction-procurement
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/scma_primary_logo-1-e1618238305894.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20220517T163000
DTEND;TZID=America/Toronto:20220517T183000
DTSTAMP:20260407T170912
CREATED:20220420T134818Z
LAST-MODIFIED:20220420T185618Z
UID:33759-1652805000-1652812200@muniserv.ca
SUMMARY:How To Manage Your RFP Process
DESCRIPTION:Join our panel discussion to learn about how to assess your situation and determine the best process to use to achieve your goals. We will explore different perspectives from practitioners\, vendors\, consultants and others. \nDate and Time: May 17\, 2022 | 4.30 pm to 6.00 pm EDT \nPrice: Members: $10 + HST | Non-members: $15 + HST \nPanelists: \nVictoria Mirlocca: CPPB\, C.Mgr.\, C.I.M.\, NIGP-CPP\, CMM II\, Procurement Manager\, Client Relations & Category Management\nLori Jackson\, BSc.\, CPPO: Buyer\, York Regional Police\nHugh Lawson: Director\, Business Development\, Canada\nChris McLeod: CEO\, NVision Insight Group Inc.\nSandra Lisi\, Director Purchasing\, Client Services\, City of Toronto\nGreg Dadd\, Principal\, Procurement and Fairness Advisory Services\, Industry & Public Sector Group \nREGISTER HERE \nIf you are thinking of a corporate training session (for a team of 10 or more) with the above topic or any other topic that is relevant for your organization\, please review this Supply Chain Canada Training Brochure – Public Sector.
URL:https://muniserv.ca/event/public-sector-focused-live-chat-with-opba-and-kinetic-gpo
CATEGORIES:Training Sessions,Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20220428T084500
DTEND;TZID=America/Toronto:20220428T170000
DTSTAMP:20260407T170912
CREATED:20220315T160932Z
LAST-MODIFIED:20220315T160932Z
UID:33632-1651135500-1651165200@muniserv.ca
SUMMARY:Leadership Series 3.0: Supplier Diversity
DESCRIPTION:DESCRIPTION \n\n\n\nThe term diversity has evolved over the last decade\, but never quite as fast as it has in the last 2 years. While a few years back supplier diversity primarily referred to suppliers from underrepresented groups like women owned businesses\, or small-scale businesses or minority owned businesses\, today the realm of diversity has expanded to far more communities such as the Indigenous People\, LGBTQ\, communities with disabilities and more. It is no longer a choice\, but an imperative for an organization to be consciously selective of their suppliers and give back to the customers by paving way for underserved communities to shine. This day will tackle how supplier diversity strategy not just helps the suppliers but also your supply chain operations and customer expectation management. \nNon-member registration will include a membership until April 30\, 2023 (for ON residents and new members only \n\n\nAGENDA\n\n\n8:45 AM Welcome and Opening Remarks \n9:00 – 10:15 AM Leadership Panel:  Gaining Competitive Advantage and Operational Resilience Through Supplier Diversity \n10:15 – 10:30 AM Networking Break/Breakout Rooms \n10:30 – 11:30 AM Driving Diversity and Sustainability Initiatives Through Supply Chain \n11:30 – 12:00 PM Lunch Break \n12:00 – 1:00 PM Session TBD \n1:00 – 1:15 PM Networking Break/Breakout Rooms \n1:15 – 2:15 PM Establishing an Effective Supplier Diversity Program \n2:15 – 2:30 PM Break \n2:30 – 3:30 PM Session TBD \n3:30 PM Closing Comments \n\n\n\n\n\n\n\nPRICE\n\nMEMBER $149\nNON-MEMBER $199\nTEAM OF 4+(PP)$125\n\n\nClick here for more information\n\nClick here to register
URL:https://muniserv.ca/event/leadership-series-3-0-supplier-diversity
CATEGORIES:Training Sessions,Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20220323T163000
DTEND;TZID=America/Toronto:20220323T180000
DTSTAMP:20260407T170912
CREATED:20220315T154356Z
LAST-MODIFIED:20220315T154630Z
UID:33621-1648053000-1648058400@muniserv.ca
SUMMARY:Live Chat Public Sector: Dealing with Price Fluctuations
DESCRIPTION:DESCRIPTION\n\n\n\n\n\n\nJoin our panel discussion to learn about how to deal with price fluctuations. Our panel will share proactive strategies and reactive strategies to manage and mitigate risks. \n\n\nAGENDA\n\n4:30 – 5:15 PM EDT Panel Discussion \n5:15 – 5:30 PM EDT Q & A \n5:30 – 6:00 PM EDT Networking \n\n\n\n\n\n\nPRICE\n\nMEMBER$10\nNON-MEMBER$15\n\n\nClick here for more information\n\nClick here to register\nANE – NORTH AMERICA
URL:https://muniserv.ca/event/live-chat-public-sector-dealing-with-price-fluctuations
CATEGORIES:Training Sessions,Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20220224T084500
DTEND;TZID=America/Toronto:20220224T153000
DTSTAMP:20260407T170912
CREATED:20220204T145010Z
LAST-MODIFIED:20220204T145010Z
UID:33403-1645692300-1645716600@muniserv.ca
SUMMARY:Leadership Series 3.0: Sustainable Supply Chain
DESCRIPTION:We are delighted with the roaring success of the first installment of our flagship offering\, Leadership Series 3.0: Digital Transformation in Supply Chain\, held on Jan 28\, 2022. 500+ participants came together\, to network and learn. \nThe Leadership Series 3.0: Sustainable Supply Chain session\, which is to be held on February 24\, 2022 via Zoom already has a stellar line-up of speakers from leading organizations such as The Kraft Heinz Company\, OPG\, Universal Health Network\, LUSH\, Mattel\, BC Hydro\, Telus and more. With a compelling agenda and powerhouse speakers\, we are already at 400+ registrations with only 3 more weeks to go. We encourage you to attend with your teams\, save up to 37% and maximize your learning. Learn more. \nGroup registration (4 or more): 125 pp. Save 37% \nIndividual registration: Member – $149 + HST | Non-member – $199 + HST (Get a 14-month membership valid until April 30\, 2023\, included with the registration. This is valid for Ont. Residents who have not been members in the past 18 months.) \nREGISTER HERE  \nOur powerhouse line-up of speakers include: \n \nWe look forward to seeing you on Feb 24\, 2022. In the meantime\, if you have any questions regarding registrations please reach out to Katie Cheshire at kcheshire@suuplychaincanada.com
URL:https://muniserv.ca/event/leadership-series-3-0-sustainable-supply-chain
CATEGORIES:Training Sessions,Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20220222T153000
DTEND;TZID=America/Toronto:20220222T173000
DTSTAMP:20260407T170912
CREATED:20220215T203616Z
LAST-MODIFIED:20220215T205047Z
UID:33479-1645543800-1645551000@muniserv.ca
SUMMARY:The Art & Science of an Intentional Life
DESCRIPTION: \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nAn event you may not want to miss . . .\nThe pandemic has caused so many people to press the pause button on their autopilot lives without knowing exactly what’s next for them. If you’re wondering how you can live more intentionally\, or even what that means for you then read on. \nI’ve created a  2-hour introductory workshop course which may be just the thing for you right now. \nI invite you to read all about it and watch my intro video by clicking here. If it’s not for you\, that’s fine. If you know someone that might be interested\, please feel free to forward this email. \nThe workshop course will be launch you on a path that you won’t regret. \nHope to see you or someone you know or work with on February 22nd. Registration closes next Monday! \nClick here for more details.
URL:https://muniserv.ca/event/the-art-science-of-an-intentional-life
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/AS-e1644957712736.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20211217T140000
DTEND;TZID=America/Toronto:20211217T153000
DTSTAMP:20260407T170912
CREATED:20211122T211947Z
LAST-MODIFIED:20211130T145104Z
UID:32989-1639749600-1639755000@muniserv.ca
SUMMARY:CHANGE OF DATE - Free Training Webinar - Living Through a Ransomware Breach
DESCRIPTION:                   \nNOTICE OF CHANGE OF DATE \nDue to circumstances outside our control we have had to re-schedule this free training webinar to December 17th.  Our apologies for the change in date. \nmuniSERV is proud to partner with industry expert Valencia Risk\, to invite you to a complimentary 90-minute emergency cybersecurity awareness session on December 17th at 2:00pm EST\, Living through a Ransomware Breach. \nPresented by Aron Feuer 25 year veteran of the cybersecurity industry\, and developed in collaboration with our senior colleague Richard McDonald (former CIO of CSIS and CSE). This session is intended to inform City managers\, CAOs CFOs\, IT and IT and cybersecurity staff responsible for respond to a breach. \nSession Audience \nThis session is for City\, Town and Municipal employees that would be involved in a breach response or information protection. We invite CAO\, CFO\, CIO\, Legal\, and Emergency response executives\, Council\, and Privacy professionals to attend. \nSession Description: \nWhen an attack hits\, executives must act quickly. In a ransomware breach\, City managers are coming in cold\, navigating uncharted waters with untested tools and playbooks. This session will describe the importance of being prepared for an attack through sharing the experience of a ransomware outbreak – from initial breach to recovery.  Attendees will learn: \n\nWhat to expect from their cyber-insurance provider\, MSSP\, and tech partners\nWhere to act fast\, and how to make informed decisions during a breach\nWhat to measure for Cybersecurity health\nWhy a cybersecurity audit or assessment isn’t the best tool\nProtecting yourself when you work from home\nRecovering from a breach post-incident\n\nTo register for this event send your RSVP to rtitus@valencia.global \n \nAbout Aron Feuer\, Managing Director of Valencia IIP \nAron is the managing director of cybersecurity at Valencia. Before Valencia Aron founded Cygnos IT Security as head hacker\, and sold the firm to Grant Thornton in 2015. Valencia IIP specializes in cybersecurity\, privacy\, and cloud. Aron’s work is with the federal government\, cities\, provinces\, fortune firms\, national retailers. He’s responded to hacks by Anonymous\, lead classified security projects for the government\, and run hundreds of penetration tests\, risk assessments\, simulations and security incident responses. His certifications include CISSP\, CISA\, CRISC\, CRMA\, CDPSE and CIPP/C\, MCSE
URL:https://muniserv.ca/event/free-training-webinar-living-through-a-ransomware-breach
CATEGORIES:Training Sessions,Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210929T113000
DTEND;TZID=America/Toronto:20210929T123000
DTSTAMP:20260407T170912
CREATED:20210518T123414Z
LAST-MODIFIED:20210701T121522Z
UID:31921-1632915000-1632918600@muniserv.ca
SUMMARY:Free Webinar - RFx Academy -  Module 1 Review of Competitive Procurement Vehicles
DESCRIPTION:Free Webinar – RFx Academy –  Module 1 Review of Competitive Procurement Vehicles \nWEDNESDAY\, SEPTEMBER 29 11:30 EST \nThere are many different types of procurement tools\, RFx documents\, used to solicit bids. We’ll review RFQ\, RFP\, RFT\, NRFP\, RFSO\, RFPQ and what each is used for. \nWhat You’ll Learn: \n\nThe RFx vehicles commonly used in competitive procurement\, how they are different\, and what they’re typically used for.\n\nRegister Here.
URL:https://muniserv.ca/event/rfx-academy-module-1-review-of-competitive-procurement-vehicles
CATEGORIES:Training Sessions,Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210825T113000
DTEND;TZID=America/Toronto:20210825T123000
DTSTAMP:20260407T170912
CREATED:20210517T232812Z
LAST-MODIFIED:20210701T121210Z
UID:31902-1629891000-1629894600@muniserv.ca
SUMMARY:Complimentary Webinar - Time to Modernize your Procurement Procedures?
DESCRIPTION:Complimentary Webinar – Time to Modernize your Procurement Procedures? \nWEDNESDAY\, AUGUST 25 11:30 EST \nA good set of procedures is a must have for organizations seeking consistency\, compliance and efficiency in procurement. This session will review the procurement and contracting cycle and the main procedures any public sector organizations should have in place. \nWhat You’ll Learn: \n\nLearn about the 5 components of the procurement and contracting cycle.\nReview sample must-have procedures\, guidelines\, tools and templates including selecting the right procurement strategy\, running an RFP process and preparing the final contract.\n\nRegister Here
URL:https://muniserv.ca/event/time-to-modernize-your-procurement-procedures
CATEGORIES:Training Sessions,Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210728T113000
DTEND;TZID=America/Toronto:20210728T123000
DTSTAMP:20260407T170912
CREATED:20210517T232508Z
LAST-MODIFIED:20210728T113445Z
UID:31899-1627471800-1627475400@muniserv.ca
SUMMARY:Complimentary Webinar - Time to Modernize Your Procurement Policy?
DESCRIPTION:Complimentary Webinar – Time to Modernize Your Procurement Policy? \nWEDNESDAY\, JULY 28 11:30 EST \nA good procurement policy sets the tone for procurement in a municipality\, ensuring everyone’s role is clear and preserving public trust. In this session we’ll look at best practices in by-law/policy drafting and examples where many municipalities get it wrong. \nWhat You’ll Learn:\n• Review the dos and don’ts of policies – what to include and exclude from a policy and why.\n• Learn the difference between a policy and procedures. \n• Review the difference between budget authority and procurement authority.\n• Review recommendations contained in the Nov 2020 Collingwood inquiry report. \nRegister Here   ** Please note – this webinar has been cancelled and will be re-scheduled at a later date.
URL:https://muniserv.ca/event/time-to-modernize-your-procurement-policy
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/LXM-July-28th.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210630T113000
DTEND;TZID=America/Toronto:20210630T123000
DTSTAMP:20260407T170912
CREATED:20201203T132131Z
LAST-MODIFIED:20201203T132131Z
UID:28908-1625052600-1625056200@muniserv.ca
SUMMARY:Public Tender Openings – Still Relevant?
DESCRIPTION:The Procurement Drop-In – Monthly Call-In Show\nJoin us for an interactive 30-40 minute presentation on relevant topics in by experts who work in the field of municipal procurement. Stick around after each session to get answers to your burning questions! \nComplementary Webinar – Session #6 – Public Tender Openings – Still Relevant? \nWhy is it that most municipalities are still opening bids in public when other public tender openings are not? Join us for this interactive session on whether this practice is still relevant in an age of COVID and international trade agreements. \nWhat You’ll Learn: What public openings are still relevant today vs. not and reasons to reconsider your approach. \nRegister here \nThis is one of six (6) complimentary training sessions on municipal procurement.  Be sure to check out the others here.
URL:https://muniserv.ca/event/public-tender-openings-still-relevant
CATEGORIES:Training Sessions,Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210617T084500
DTEND;TZID=America/Toronto:20210617T160000
DTSTAMP:20260407T170912
CREATED:20210419T141127Z
LAST-MODIFIED:20210513T135547Z
UID:31390-1623919500-1623945600@muniserv.ca
SUMMARY:Public Sector Leadership Series - muniSERV & Supply Chain Canada\, Ontario Institute
DESCRIPTION:MUNISERV IS PROUD TO PARTNER WITH SUPPLY CHAIN CANADA\, ONTARIO INSTITUTE TO INVITE YOU TO THE LEADERSHIP SERIES: PUBLIC SECTOR. \nSupply chain although a core function of the public sector organizations\, have been traditionally treated as a back-office function. However the compounded impacts of COVID-19\, subsequent responsibility of public sector towards the citizens’ health and sustainability\, made public sector organizations recognize that success links inextricably to supply chain performance. That is why we once again collaborated with Supply Chain Canada\, Ontario Institute to deliver the Leadership Series: Public Sector on June 17\, 2021 in partnership with OPBA and CPPC for the very first time. \nWhat is the Leadership Series: \nThe Leadership Series – a flagship offering from Supply Chain Canada\, Ontario Institute has already garnered participation from 1\,300+ supply chain professionals across Canada this year through 3 of its installments\, namely: \n\nDigital Transformation in Supply Chain\nSustainable Supply Chain\nWomen in Supply Chain\n\nWith 70+ supply chain leaders who have spoken at these installments\, the Leadership Series delivers excellence and relevancy through leading-edge content and virtual networking opportunities. \nOwing to the demand of the hour\, we are proud to present to you the Leadership Series: Public Sector in collaboration with Supply Chain Canada\, Ontario Institute. \nDetails: \nDate: June 17\, 2021 \nTime: 8:45 am – 4:00 pm EST \nPrice:  \nMembers (Supply Chain Canada\, CPPC & OPBA): CAD 149 + HST. \nNon-members: CAD 199 + HST \nMUNISERV members get 12% of non-member price with code MUNI12 \nGroup Pricing (for a team of 4 or more): CAD 99 + HST per person. SAVE 50% (the group offer cannot be bundled with the 12% discount offer) \nREGISTRATION \nTopics on the agenda include: \n\nProcurement’s Influence on Organizational Effectiveness\nHow have Government Agencies Dealt and Learnt from COVID: Improving Citizen Experience\nSustainable Procurement\nSustainable Goods Movement\nImpact of Trade Agreements/Trade Agreements in a COVID world\n\n  \nConfirmed speakers include: \n \nSee newly added Speakers too! \nREGISTER HERE \nFor registration enquiries\, please reach out to Alisha Seguin at aseguin@supplychaincanada.com \nPARTNER WITH SUPPLY CHAIN CANADA LEADERSHIP SERIES: PUBLIC SECTOR \nBe the voice of significant issues impacting public sector. Join some of your well-known peers in the industry to be recognized as a thought-leader in public sector and increase your brand reach. \nFor partnership or sponsorship enquiries\, refer to the attached brochure or reach out to Kim Sforza at ksforza@supplychaincanada.com .  \n  \n 
URL:https://muniserv.ca/event/public-sector-leadership-series-muniserv-supply-chain-canada-ontario-institute
CATEGORIES:Conferences,Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210617T083000
DTEND;TZID=America/Toronto:20210617T160000
DTSTAMP:20260407T170912
CREATED:20210512T232131Z
LAST-MODIFIED:20210513T134737Z
UID:31790-1623918600-1623945600@muniserv.ca
SUMMARY:More Speakers for the Leadership Series - Public Sector
DESCRIPTION:WHAT’S NEW: NEW SPEAKER ALERT – Leadership Series: Public Sector \nANNOUNCING KEYNOTE ADDRESS FROM FRANK P. ROCHON – CEO\, SUPPLY ONTARIO AND INTRODUCING NEW SPEAKERS \nTopics on the agenda include: \n\nProcurement’s Influence on Organizational Effectiveness\nHow have Government Agencies Dealt and Learnt from COVID: Improving Citizen Experience\nSustainable Procurement\nSustainable Goods Movement\nImpact of Trade Agreements/Trade Agreements in a COVID world\n\nPlease see the full description of the Event Here \nDate and Time: June 17\, 2021 | 8:30 am to 4:00 pm EST\nCPD: 5 CPD Points\nPrice: Member: $149 + HST | Non – member: $199 + HST | muniSERV Members get 12% off non-member price with code MUNI12 – Group (4 or more): $99 pp + HST. SAVE UP TO 50% (note – the muniSERV discount cannot be bundled with the group offer) \nREGISTER HERE \nFORWARD TO A COLLEAGUE \nInterested in sponsoring this event with your branding – or if you want more information\, please contact Tanaya Jain at tjain@supplychaincanada.com or +1 416.977.7566 Ext. 2142.
URL:https://muniserv.ca/event/more-speakers-for-the-leadership-series-public-sector
CATEGORIES:Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210526T113000
DTEND;TZID=America/Toronto:20210526T123000
DTSTAMP:20260407T170912
CREATED:20201203T132000Z
LAST-MODIFIED:20201203T132000Z
UID:28906-1622028600-1622032200@muniserv.ca
SUMMARY:Managing Conflicts: When Friends and Neighbours are your Contactors
DESCRIPTION:The Procurement Drop-In – Monthly Call-In Show\nJoin us for an interactive 30-40 minute presentation on relevant topics in by experts who work in the field of municipal procurement. Stick around after each session to get answers to your burning questions! \nComplimentary Training Session #5 – Managing Conflicts: When Friends and Neighbours are your Contactors \nIt’s a problem most municipalities face at one time or another – municipal staff purchasing goods and services from friends and family.  This practice can lead to public mistrust and erode value for money in procurement. This session will provide tips and tricks for managing these situations. \nWhat You’ll Learn:  Tips and tricks for managing conflicts of interest in procurement. \nRegister here \nThis is one of six (6) complimentary training sessions on municipal procurement.  Be sure to check out the others here.
URL:https://muniserv.ca/event/managing-conflicts-when-friends-and-neighbours-are-your-contactors
CATEGORIES:Training Sessions,Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20210519
DTEND;VALUE=DATE:20210522
DTSTAMP:20260407T170912
CREATED:20210504T123532Z
LAST-MODIFIED:20210504T123532Z
UID:31652-1621382400-1621641599@muniserv.ca
SUMMARY:Ask For Directions - Business Training
DESCRIPTION:Ask For Directions Business Training\nWho is it for? Entrepreneurs who are starting and growing their businesses \nThis program has been inspired by the Grow Vantage training program. For the past 17 years\, we have trained entrepreneurs to start up and grow their businesses\, in an in-person environment. The program is consistently updated and taught by experts who are also entrepreneurs with their own businesses. We train the practical side of business and during the past year of the pandemic\, we’ve updated and expanded the information we teach – adding 60% more content and sequencing classes from the idea stage to exit strategy. \nWhat is the program made up of? \n7 Modules of classes (from 5-6) released once per month: \nSet Up Your Business: 3 modules – covering business concept\, set up and registration\, initial marketing approach and brand\, insurance and financial guidelines \nGrow Your Business: 4 modules – covering communications\, personality profile\, and personal skills\, sales\, marketing strategy and vehicles(advertising\, media\, PR)\, rules and regulations (including HR\, privacy rules and contract guidelines)\, financial planning\, accounting and cash flow. \nWeekly group coaching calls throughout the program for mentorship\, advice\, analysis\, strategy and peer mentorship. \nA private Facebook group to enhance community collaboration \nWhen does the program begin? \nDoors will open on May 21st and the program will begin with a group call on May 19th \nRegistration: Will open soon \nFor More Information Contact:  \nPatricia Dent\, Business Mentor\, Grow Vantage \npatricia@growvantage.com \nBus: 705-727-0789\nCell: 705-229-4969 \n 
URL:https://muniserv.ca/event/ask-for-directions-business-training-2
CATEGORIES:Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210514T120000
DTEND;TZID=America/Toronto:20210515T170000
DTSTAMP:20260407T170912
CREATED:20210504T122609Z
LAST-MODIFIED:20210504T122609Z
UID:31650-1620993600-1621098000@muniserv.ca
SUMMARY:Building Blocks to Business Bootcamp
DESCRIPTION:Building Blocks to Business Bootcamp: ** (Friday May 14 – Saturday May 15) \nWhen: Friday May 14th\, 12:00 noon\, and Saturday May 15th \nDo you want to start a business? Or have you started one but aren’t sure that you are on track? \nThink about it: are you tired of the extra pressure of working for someone else? Of doing the work that someone dumps on your desk? Work that may have very little meaning? (At least to you?) \nYou may already be working from home. Wouldn’t you love to stay there – only be doing something for your family\, doing something that has an impact on the world\, or working on your own business – for your family and for you? Putting your family’s schedules and needs first? \nIs this the right time to start a business…. In the middle of a pandemic? \nWell… yes. It can be. Why? \nBusinesses have learned a lot from this pandemic – how to get around restrictions and what is needed to grow – even in this environment \nVaccinations have begun to be distributed widely which means although we’ll be restricted for a little while – it giving new businesses time to prepare. \nFinally\, typically an economic downturn is followed more often than not by accelerated business growth. The economy actually began to recover last summer as businesses opened up… \nAnd BDC (the Business Development Bank of Canada) has projected a growth rate of 4.5% GDP this year (assuming vaccinations continue). \nNow is the time to learn what needs to be learned to start a successful business! \nBut: What if you don’t know where to start? \nWhat if you aren’t sure about what’s involved? \nWhat if you could benefit by learning how to reduce the risk of starting a new business as we come out of a pandemic? \nBuilding Blocks to Business Bootcamp is a 1 1/2-day event from May 14 – 15th in which we will prepare potential business owners to start their businesses with confidence. Note: our original time frame was postponed a week to allow people to better manage their schedules in a lockdown. \nBuilding Blocks to Business Bootcamp:  what you need to know: \nWhat will you accomplish? \n\nTurning your dream into reality\nStages of becoming an entrepreneur\nIdentify your resources and skills\nReduce risk\nMaximizing money (investments\, pricing\, revenue)\nDetermine what you’ll need to plan and prepare\nDevelop your entrepreneurial mindset\nTools and techniques\nWhere do you start?\nAnd more … including case studies\n\nYou are invited to a webinar.\nWhen: May 14\, 2021 12:00 PM Eastern Time (US and Canada)\nTopic: Building Blocks To Business Bootcamp \nFee: $197.00 + HST ($221.61) \nRegister in advance for this webinar:\nAfter registering\, you will receive a confirmation email containing information about joining the webinar.
URL:https://muniserv.ca/event/building-blocks-to-business-bootcamp
CATEGORIES:Training Sessions,Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210428T113000
DTEND;TZID=America/Toronto:20210428T123000
DTSTAMP:20260407T170912
CREATED:20201203T131709Z
LAST-MODIFIED:20201203T132302Z
UID:28904-1619609400-1619613000@muniserv.ca
SUMMARY:How to Deal with Unhappy Bidders
DESCRIPTION:The Procurement Drop-In – Monthly Call-In Show\nJoin us for an interactive 30-40 minute presentation on relevant topics in by experts who work in the field of municipal procurement. Stick around after each session to get answers to your burning questions! \nComplementary Session # 4 – How to Deal with Unhappy Bidders \nThe CFTA and CETA have provided unhappy suppliers with new legal rights and remedies including a right to a debrief and new avenues of complaint.  We’ll look at the do’s and don’ts of handling bidder complaints. \nWhat You’ll Learn: Why you should offer debriefings and tips on how to effectively manage complaints to head off future litigation. \nRegister here \nThis is one of six (6) complimentary training sessions on municipal procurement.  Be sure to check out the others here. \n \n 
URL:https://muniserv.ca/event/how-to-deal-with-unhappy-bidders
CATEGORIES:Training Sessions,Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210415T120000
DTEND;TZID=America/Toronto:20210415T130000
DTSTAMP:20260407T170912
CREATED:20210407T120332Z
LAST-MODIFIED:20210407T130539Z
UID:31194-1618488000-1618491600@muniserv.ca
SUMMARY:Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
DESCRIPTION:April 15th 12pm – 1 pm EST \nCustomer Service Excellence – Maximizing Efficiency and Improving Customer Service \nAccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government \nProduce better relationships with citizens through automated status updates with a highly-integrated platform your staff will love. \n\nIs your municipality looking for ways to improve your complaint and service request management?\nDo you want to better understand the issues citizens are bringing to your municipality?\nWould you like for your citizens to be able to view and update the issues they bring to your municipality?\nWould you like valuable reports for your department heads and council?\nHow about collaborating with staff on the issues they are managing?\nWant to streamline services requests and effectively manage them?\n\nAccessE11 is a cloud-based\, easy-to-use software solution to assist municipalities in better managing\, tracking and reporting citizen inquiries\, issues and complaints impacting your community. \nRegister for our April Webinar to learn about all of this and more! \nPresented in Partnership with The Ontario Municipal Leadership Institute \n           
URL:https://muniserv.ca/event/customer-service-excellence-maximizing-efficiency-and-improving-customer-service-3
CATEGORIES:Training Sessions,Webinars
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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210331T113000
DTEND;TZID=America/Toronto:20210331T123000
DTSTAMP:20260407T170912
CREATED:20201203T131352Z
LAST-MODIFIED:20201203T131352Z
UID:28902-1617190200-1617193800@muniserv.ca
SUMMARY:Making Procurement Work in Your Small Municipality
DESCRIPTION:The Procurement Drop-In – Monthly Call-In Show\nJoin us for an interactive 30-40 minute presentation on relevant topics in by experts who work in the field of municipal procurement. Stick around after each session to get answers to your burning questions! \nComplementary Online Training – Session #3 – Making Procurement Work in Your Small Municipality \nDoing procurement without procurement staff? This session is designed for you. In this session we review a checklist of items that small municipalities should have in place to operate a do-it-yourself procurement model while managing legal\, operational and reputational risks associated with procurement.   \nWhat You’ll Learn: Building a governance framework that facilitates a DIY model for procurement. \nRegister here \nThis is one of six (6) complimentary training sessions on municipal procurement.  Be sure to check out the others here.
URL:https://muniserv.ca/event/making-procurement-work-in-your-small-municipality
CATEGORIES:Training Sessions,Webinars
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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210305T130000
DTEND;TZID=America/Toronto:20210305T140000
DTSTAMP:20260407T170912
CREATED:20210223T132249Z
LAST-MODIFIED:20210223T132249Z
UID:30595-1614949200-1614952800@muniserv.ca
SUMMARY:Canada Healthy Communities Initiative Webinar
DESCRIPTION:Canada Healthy Communities Initiative Webinar – March 5\n\nDescription \nThe Government of Canada has announced that the Community Foundations of Canada\, along with the Canadian Urban Institute\, are now accepting proposals for access to $31 million under the Healthy Communities Initiative. Please join us on Friday\, March 5th at 1 p.m. EST for a hands-on webinar as we walk through how to apply and share ideas from communities that use Penelope software to assist those most affected by COVID-19.\n\nTime \n\nMar 5\, 2021 01:00 PM in Eastern Time (US and Canada) \nLearn more by viewing our recent article. \nRegister here
URL:https://muniserv.ca/event/canada-healthy-communities-initiative-webinar
CATEGORIES:Training Sessions,Webinars
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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210302T130000
DTEND;TZID=America/Toronto:20210304T173000
DTSTAMP:20260407T170912
CREATED:20210205T192036Z
LAST-MODIFIED:20210205T192036Z
UID:30149-1614690000-1614879000@muniserv.ca
SUMMARY:Supply Chain Strategy For Manufacturing Leaders
DESCRIPTION:Are you leading the Economic Development\, Job Creation and Trade for Your Region?  This is for you. \nARE YOUR TEAMS AND CLIENTS READY WITH A STRATEGY THAT ADDRESSES THE EVOLVING MANUFACTURING LANDSCAPE? \nSupply Chain Strategy For Manufacturing Leaders – An Initiative By Supply Chain Canada\, Ontario Institute in Collaboration With NGEN \nDate: March 02 – March 04\, 2021 \nAs the economic landscape evolves\, customer expectations shift and the role of supply chain becomes more integral to economic growth\, this course offers relevant practices that can help build a scalable and actionable strategy. \nLearn how you can take advantage of NGen’s 50% subsidy to pursue this course. \nLearn More 
URL:https://muniserv.ca/event/supply-chain-strategy-for-manufacturing-leaders
CATEGORIES:Training Sessions
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