BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//MuniSERV - ECPv6.15.12.2//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://muniserv.ca
X-WR-CALDESC:Events for MuniSERV
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/Toronto
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20180311T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20181104T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20190310T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20191103T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20200308T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20201101T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20210314T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20211107T060000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200415T100000
DTEND;TZID=America/Toronto:20200415T110000
DTSTAMP:20260411T084737
CREATED:20200408T122527Z
LAST-MODIFIED:20200410T152247Z
UID:25307-1586944800-1586948400@muniserv.ca
SUMMARY:Building Your Business In A Crisis
DESCRIPTION:Building Your Business In A Crisis\n \nApril 15\, 2020 10:00am – 11:00am ET \nRegistration Link: https://sagewisdom.levellingup.ca/building-your-business-in-a-crisis/ \nBuilding Your Business In A Crisis with Stan Peake\, Intelligent Leadership Certified Executive Coach\, SDI Facilitator\, Barrett Cultural Transformation Tools Level II Practitioner\, Certified in SDI suite. \nJoin this live\, interactive\, convenient\, and affordable alternative to traditional professional development specifically to support your business during this time of self-isolation. \nHow do you navigate more uncertainty than we’ve ever known in our lifetime? How can you be helpful to your ideal customer\, keep marketing your business\, and enable future sales without seeming exploitive or inauthentic? In this Accelerator Group learn the Psychology\, Marketing\, and Sales around building your business through these times. Walk away with actionable ideas to maintain and grow your business without having to reinvent your business. \nStarts April 15th Register NOW!  $18.25/hr\, 8 weekly\, one hour sessions \nMax 8 people per group. BUY NOW\n \nLevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted small group. \nThe experts you want. The skills you need. Nothing standing in your way. \nwww.LevellingUp.ca\n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals
URL:https://muniserv.ca/event/building-your-business-in-a-crisis
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/LevellingUp-Stan-Peake-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200414T160000
DTEND;TZID=America/Toronto:20200414T170000
DTSTAMP:20260411T084737
CREATED:20200323T165348Z
LAST-MODIFIED:20200323T165450Z
UID:25043-1586880000-1586883600@muniserv.ca
SUMMARY:Think Like a CEO
DESCRIPTION:Think Like a CEO \nApril 14\, 2020 4:00pm – 5:00pm ET \nRegistration Link: https://sagewisdom.levellingup.ca/think-like-a-ceo/ \nGrow your career in a digital community with Mike Joseph\, Certified Business Coach\, Gazelles & Gravitas Impact\, Certified Forum Chair. \nJoin this live interactive\, convenient\, and affordable alternative to traditional professional development. Find community and development even amidst your self-isolation! \nGeared towards leaders of small and medium-sized businesses\, this Accelerator Group will help you to develop a vision for your organization\, get clarity around your go-to market strategy\, develop good execution habits\, and measure outcomes using the right performance metrics. \nStarts April 14th Register NOW! \n$86/hr\, 8 weekly\, one hour sessions. Max 8 people per group. \nBUY NOW\nLevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted small group. \nThe experts you want. The skills you need. Nothing standing in your way.\nwww.LevellingUp.ca\n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals
URL:https://muniserv.ca/event/think-like-a-ceo-2
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Think-Like-a-CEO.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200414T130000
DTEND;TZID=America/Toronto:20200414T140000
DTSTAMP:20260411T084737
CREATED:20200323T170020Z
LAST-MODIFIED:20200323T170020Z
UID:25048-1586869200-1586872800@muniserv.ca
SUMMARY:Lead Others: Leadership Coaching
DESCRIPTION:Lead Others: Leadership Coaching \nWhen: April 14\, 2020 1:00pm – 2:00pm ET \nRegistration Link: https://sagewisdom.levellingup.ca/lead-others-leadership-coaching/ \nGrow your career in a digital community with Ed Temple\, Professional Certified Coach by IFC\, Certified Executive Coach from Royal Roads University\, MA\, Total SDI Master Facilitator. \nJoin this live interactive\, convenient\, and affordable alternative to traditional professional development. Find community and development even amidst your self-isolation! \nRelationships are key to business success and advancing your career or business ownership. Coaching is the most impactful way to increase your relational impact professionally. In this group you will learn an award winning and globally recognized coaching framework including principles\, concepts\, actions and behaviours associated with effective coaching in leadership. \nYou will also learn the neuroscience of coaching and why coaching is THE leadership tool of the future. You will be coached and coach in this course. You will use coaching skills and through the course be able to coach effectively in your professional life by the end. You will be given coaching questions to be able to utilize in many situations. \nStarts April 14th Register NOW! \n$38.70/hr\, 9 weekly\, one hour sessions. Max 8 people per group. \nBUY NOW \nLevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted small group. \nThe experts you want. The skills you need. Nothing standing in your way. \nwww.LevellingUp.ca\n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals
URL:https://muniserv.ca/event/lead-others-leadership-coaching-2
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Lead-Others-Leadership-Coaching.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200409T140000
DTEND;TZID=America/Toronto:20200409T150000
DTSTAMP:20260411T084737
CREATED:20200408T122911Z
LAST-MODIFIED:20200408T122911Z
UID:25310-1586440800-1586444400@muniserv.ca
SUMMARY:Awakening The Enneagram In Stressful Times
DESCRIPTION:Awakening The Enneagram In Stressful Times \nApril 9\, 2020 2:00pm – 3:00pm ET \nRegistration Link: https://sagewisdom.levellingup.ca/awakening-the-enneagram-in-stressful-times/ \nAwakening the Enneagram In Stressful Times with Catherine Bell\, Founder at The Awakened Company. \nJoin this live interactive\, convenient\, and affordable alternative to traditional professional development specifically to support your business during this time of self-isolation. \nIn this Accelerator Group\, we will introduce the Enneagram Personality System. The Enneagram is the tool for personal and leadership transformation. The Enneagram helps us awaken to what is real\, to our gifts and areas to work on. It helps us to become more present and react less by default. More than a personality typology\, the Enneagram is a profound map illuminating the nine different architectures of the human character. The Enneagram is the most powerful and practical system available for increasing emotional intelligence\, with insights that can be used for personal and professional development.  \nStarts April 9th Register NOW! $21.60/hr\, 5 weekly\, one hour sessions \nMax 8 people per group. BUY NOW  \nLevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted small group. \nThe experts you want. The skills you need. Nothing standing in your way. \nwww.LevellingUp.ca\n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals
URL:https://muniserv.ca/event/awakening-the-enneagram-in-stressful-times
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/LevellingUP-Catherine-Bell.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200409T120000
DTEND;TZID=America/Toronto:20200409T130000
DTSTAMP:20260411T084737
CREATED:20200323T164757Z
LAST-MODIFIED:20200323T164757Z
UID:25039-1586433600-1586437200@muniserv.ca
SUMMARY:Building Confidence in Times of Uncertainty
DESCRIPTION:Building Confidence in Times of Uncertainty \nWhen:  April 9\, 2020 12:00pm – 1:00pm ET \nRegistration Link: https://sagewisdom.levellingup.ca/building-confidence-in-times-ofuncertainty/ \nGrow your career in a digital community with Kimberly Hill\, Entrepreneur\, CEO of the Self-Confidence Project\, Speaker\, Confidence Coach\, Writer\, BBA\, Reiki Healer. \nJoin this live interactive\, convenient\, and affordable alternative to traditional professional development. Find\ncommunity and development even amidst your self-isolation! \n85% of individuals suffer from low-self esteem\, and this harms our relationship with self\, friends\, family and co-workers. If you’re someone who feels unsure of yourself or is merely curious about how to increase your confidence\, this group is for you. The truth is\, you’re not alone\, and confidence is a skill we can develop. Confidence matters in life just as much as\ncompetence. Individuals who may not necessarily be the brightest in the room\, but the most confident tend to be more admired and listened to than others. \nStarts April 9th Register NOW! \n$16.13/hr\, 8 weekly\, one hour sessions. Max 8 people per group. \n BUY NOW\nLevellingUp will help you bridge the gap between knowing HOW TO do something and\nMASTERING it. Grow your skills fast alongside an expert and with the support of a trusted\nsmall group. \nThe experts you want. The skills you need. Nothing standing in your way.\nwww.LevellingUp.ca \n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals
URL:https://muniserv.ca/event/building-confidence-in-times-of-uncertainty-2
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Building-Confidence-In-Times-Of-Uncertainty.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200408T143000
DTEND;TZID=America/Toronto:20200408T153000
DTSTAMP:20260411T084737
CREATED:20200323T164040Z
LAST-MODIFIED:20200323T164040Z
UID:25034-1586356200-1586359800@muniserv.ca
SUMMARY:Think Like a CFO
DESCRIPTION:Think Like a CFO \nWhen: April 8\, 2020 2:30pm – 3:30pm ET \nRegistration Link: https://sagewisdom.levellingup.ca/think-like-a-cfo/ \nGrow your career in a digital community with Jean Parker\, Leadership Coach\, CFO\, Educator\, BBA\, BEd\, ACC. \nJoin this live interactive\, convenient\, and affordable alternative to traditional professional development. Find community and development even amidst your self-isolation! \nA CFO wears many hats but they all boil down to one role – helping the organization find and implement the strongest\, most realistic opportunities it needs to give the best return to its’ shareholders. Opportunities come from change\, constant communication\, analysis\, observation\, structures\, and processes. \nThis accelerator group will create a supported space to connect with your peers and to learn key strategies to expand your CFO thinking. You will create weekly action plans to support the strengthening of the financial health of your business. \nStarts April 8th Register NOW!\n$30.13/hr\, 8 weekly\, one hour sessions. Max 8 people per group. \nBUY NOW \nLevellingUp will help you bridge the gap between knowing HOW TO do something and\nMASTERING it. Grow your skills fast alongside an expert and with the support of a trusted\nsmall group. \nThe experts you want. The skills you need. Nothing standing in your way.\nwww.LevellingUp.ca \n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals
URL:https://muniserv.ca/event/think-like-a-cfo-2
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Think-Like-a-CFO.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200407T210000
DTEND;TZID=America/Toronto:20200407T220000
DTSTAMP:20260411T084737
CREATED:20200323T155358Z
LAST-MODIFIED:20200323T164111Z
UID:25030-1586293200-1586296800@muniserv.ca
SUMMARY:Be The Successful Entrepreneur
DESCRIPTION:Be The Successful Entrepreneur \nWhen:  April 7\, 2020 9:00pm – 10:00pm ET \nRegistration Link: https://sagewisdom.levellingup.ca/be-the-successful-entrepreneur/ \nGrow your career in a digital community with Colin Christensen\, Experienced Entrepreneur\, Investor\, and Mentor. \nJoin this live interactive\, convenient\, and affordable alternative to traditional professional development. Find community and development even amidst your self-isolation! \nEntrepreneurship seems like it should be easy: “build a better mousetrap and the world will beat a path to your door”. This has not been true – if not ever – not for a long time. The noise of the market and levels of failure among entrepreneurs is intimidating. \nWe will help you to have the confidence to not only build a business that can work but build any business to work. We can help you avoid the needless failures and be the successful entrepreneur you want to be. \nStarts April 7th Register NOW! \n$53.75/hr\, 8 weekly\, one hour sessions.Max 8 people per group. \nBUY NOW \nLevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted small group. \nThe experts you want. The skills you need. Nothing standing in your way.\nwww.LevellingUp.ca \n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals
URL:https://muniserv.ca/event/be-the-successful-entrepreneur-2
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Be-The-Successful-Entrepreneur.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200325T090000
DTEND;TZID=America/Toronto:20200326T163000
DTSTAMP:20260411T084737
CREATED:20200111T194603Z
LAST-MODIFIED:20200111T194603Z
UID:23852-1585126800-1585240200@muniserv.ca
SUMMARY:*NEW* Customer Success Strategy Course
DESCRIPTION:Every touchpoint throughout the customer journey – whether B2C or B2B – matters. Effectively managing this journey is critical to success for both the customer and the service provider. \nOnce onboard and using the service\, customers need to feel that they have your organization’s support at every level. Yet\, too often organizations complete implementation in a strong proactive manner\, and then move to a reactive strategy. Organizations must develop and utilize a customer success experience that defines tasks\, milestones\, and alignment throughout the whole lifecycle. After all\, successful outcomes are the main drivers of customer renewal and expansion. \nThe CSPN Customer Success & Strategy Program is designed for managers and team leads looking to deliver customer success by developing the mindset\, metrics and strategies they can use today. The program supports individuals and organizations in creating business focused activities to manage the customer life cycle and drive adoption\, renewals\, upselling and advocacy. \nAll businesses – traditional\, subscription-based or otherwise – need to maximize customer lifetime value to be profitable and succeed. With new customer acquisition costs exceeding the cost to retain existing customers\, our Customer Success & Strategy Program provides the insight and perspectives to reduce churn while expanding accounts and increasing customer engagement. \nLong-term success starts with the ability and knowledge of the individuals responsible for delivering it. Customer Success is and always will be about the people and their knowledge\, skills and abilities. However important those first days are\, the journey to customer success is constant and never ends. \nMarch 25-26 2020 – 9:00AM – 4:30PM \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/new-customer-success-strategy-course
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Customer-Success-Strategy.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200311T083000
DTEND;TZID=America/Toronto:20200311T120000
DTSTAMP:20260411T084737
CREATED:20200111T195821Z
LAST-MODIFIED:20200111T195821Z
UID:23858-1583915400-1583928000@muniserv.ca
SUMMARY:Emerging Leaders Breakfast Meeting hosted by Adidas Canada
DESCRIPTION:Collaborative Leadership \nJoin us for our first Breakfast meeting\, hosted and sponsored by Adidas. \nMyth busters Panel discussion \nJoin us for a compelling program where we begin with a dual panel session. One side of tenured leaders and the other side with emerging leaders. A vibrant and thought-provoking session where we identify and discuss myths on leadership. Let’s shatter these myths and create the new norm during an open dialogue- no holds barred! \nIdeation Session \nThis will be followed by a group ideation session on leadership where we will discuss and discover solutions in an “out of the box” methodology. This will be a chance for everyone to contribute their thoughts and hear from colleagues facing the same challenges. \nBut wait\, this is just the beginning! Our friends at Adidas are inviting you to a VIP shopping experience at their onsite store where you will receive a 50% discount to get ready for summer! \nCharity and Door Prize \nBring a non-perishable food item for a chance to win one of the Adidas door prizes. \nLimited seating\, register now! \nMarch 11\, 2020 – 8:30AM—12:00PM \nFor more information and to register\, please click here
URL:https://muniserv.ca/event/emerging-leaders-breakfast-meeting-hosted-by-adidas-canada
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/CSPN-Breakfast-Meeting-Banner-01.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200305T170000
DTEND;TZID=America/Toronto:20200305T193000
DTSTAMP:20260411T084737
CREATED:20200205T210426Z
LAST-MODIFIED:20200205T210426Z
UID:24236-1583427600-1583436600@muniserv.ca
SUMMARY:Construction Procurement and Navigating the Changing Landscape
DESCRIPTION:Supply Chain Canada\, Ontario Institute and OPBA Jointly Host Their First Learning & Networking Event! \nSupply Chain Canada\, Ontario Institute is pleased to announce a partnership with Ontario Public Buyers Association (OPBA) on four jointly hosted learning and networking events in 2020 (to be held quarterly)\, the first of which will be held on March 5\, 2020. \nThis public sector focused series pertaining to construction procurement will consist of panel discussions by experts from the industry\, who will share tools and insights on how best to optimize existing processes or to transform operations\, in order to scale the shifting supply chain landscape. \nCome and join us in our collaborative effort to empower supply chain professionals in the public sector\, over some drinks and light snacks. \nMarch 5th 2020 from 5:00 pm to 7:30 pm\, at the Living Arts Centre\, Mississauga\, ON \nPanelists\nLeslie Williamson – Manager\, Purchasing and Risk Services\, Town of Milton \nCatherine Payne – Manager\, Procurement and Sustainable Operations\, County of Simcoe \nJackie Osti – Director of Relationships\, OPBA and Purchasing Co-ordinator\, County of Wellington \nDiane Oliveira – Manager of Purchasing\, City of Brampton \nPricing\n\nMember – $10\nNon-Member – $15\n\nEarn your CPD Points\n\nEarn 2 CPD points\n\n\nWe’d like to thank our lead sponsor Kinetic GPO and our supporting partner muniSERV.\n\n\nClick here to Register\n  \n 
URL:https://muniserv.ca/event/construction-procurement-and-navigating-the-changing-landscape
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Supply_Chain_Canada_Ontario-Public-Buyers-Association_Feb_04_A.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20200303
DTEND;VALUE=DATE:20200304
DTSTAMP:20260411T084737
CREATED:20191125T192539Z
LAST-MODIFIED:20191125T192539Z
UID:23198-1583193600-1583279999@muniserv.ca
SUMMARY:The Extraordinary Coach Workshop
DESCRIPTION:Effective coaches have a profound impact on individuals\, teams\, and organizations. All known drivers of productivity can be increased through improved coaching. \nIn The Extraordinary Coach Workshop\, you will develop the essential coaching skills that are required to be a great leader. In addition\, you will learn what extraordinary coaches do well and how you can maximize your leadership impact and inspire others to perform at their peak. Stop simply giving advice and learn to enable others to come to better decisions on their own. \nThis workshop is a one-day interactive\, skills-building experience\, led by Jim Clemmer. It utilizes fun and engaging videos with practice and feedback activities.\nToronto\, ON – March 3 \nLearn More & Register. \n*SPECIAL DISCOUNT for muniSERV Members – SAVE: $150 (1 DAY) OR $250 (2 DAY)
URL:https://muniserv.ca/event/the-extraordinary-coach-workshop-3
CATEGORIES:CAO Workshops,Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/muniserv-Mar2020-1200x650.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20200302
DTEND;VALUE=DATE:20200303
DTSTAMP:20260411T084737
CREATED:20191125T192443Z
LAST-MODIFIED:20191125T235302Z
UID:23203-1583107200-1583193599@muniserv.ca
SUMMARY:The Extraordinary Leader Workshop
DESCRIPTION:In today’s rapidly changing\, highly competitive environment\, the organizations that excel in their respective markets will be those whose people are most competent\, passionate\, and focused on delivering results. \nThis workshop is a one-day interactive\, skills-building experience\, led by Jim Clemmer. It utilizes behavior modeling with interactive videos and real-time demonstrations. \nToronto\, ON – March 2\, 2020 \nOR Take both the Extraordinary Leader and the Extraordinary Coach Workshops – March 2nd and 3rd. \nLearn More & Register \n*SPECIAL DISCOUNT for muniSERV Members – SAVE: $150 (1 DAY) OR $250 (2 DAY)
URL:https://muniserv.ca/event/the-extraordinary-leader-workshop-2
CATEGORIES:CAO Workshops,Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/muniserv-Mar2020-1200x650.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200227T090000
DTEND;TZID=America/Toronto:20200227T163000
DTSTAMP:20260411T084737
CREATED:20200111T193420Z
LAST-MODIFIED:20200111T193420Z
UID:23846-1582794000-1582821000@muniserv.ca
SUMMARY:Managing Difficult Client & Situations Public Workshop
DESCRIPTION:This course qualifies as one prerequisite towards CCSS© designation \nDoes your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes\, then this program is for you. \nThis workshop is designed to teach you all about the art of dealing with difficult customers and scenarios while at work. You will learn how to manage conversations\, empathize with clients\, identify triggers\, negotiate\, and most importantly\, protect yourself physically\, emotionally\, and mentally on the job. \nFebruary 27 2020 – 9:00AM – 4:30PM \nFor more information\, please click here \nTo Register\, please click here 
URL:https://muniserv.ca/event/managing-difficult-client-situations-public-workshop-3
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/gif:https://muniserv.ca/wp-content/uploads/CSPN-Managing-Difficult-Clients-Situations-002-1.gif
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200226T090000
DTEND;TZID=America/Toronto:20200226T163000
DTSTAMP:20260411T084737
CREATED:20200111T192910Z
LAST-MODIFIED:20200111T192910Z
UID:23842-1582707600-1582734600@muniserv.ca
SUMMARY:Delivering Responsive Customer Service Public Workshop
DESCRIPTION:This course qualifies as one prerequisite towards CCSS© designation \nA great customer service experience is vital to the success of a company\, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who wishes to provide their valued customers with a premium level of service. you will learn how to better understand customer expectations\, profile difficult customer situations\, and deal with customer objections using a proven model for effective complaint resolution. It also goes over how to use assertive techniques and positive language to diffuse difficult situations\, reduce stress\, promote team camaraderie\, and create a positive customer experience resulting in win-win situations. \nThis interactive workshop is informative\, fun\, and provides easily applicable solutions for service excellence that are proven to work in today’s toughest customer service arena – the real world. \nFebruary 26 2020 – 9:00AM – 4:30PM \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/delivering-responsive-customer-service-public-workshop-5
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/gif:https://muniserv.ca/wp-content/uploads/CSPN-Delivering-Responsive-Customer-Service-002-2.gif
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200225T090000
DTEND;TZID=America/Toronto:20200227T163000
DTSTAMP:20260411T084737
CREATED:20200111T192018Z
LAST-MODIFIED:20200111T192938Z
UID:23838-1582621200-1582821000@muniserv.ca
SUMMARY:3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp
DESCRIPTION:The Certified Client Service Specialist (CCSS©) program offers participants the tools\, techniques\, and effective customer service skills required in today’s demanding work environment. Whether you work in private\, public\, or not-for-profit organization you will take away up to date information needed to succeed in the work place. Our world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally. \nOur programs are certified and accredited by Canadian Council of Professional Certification (CCPC Global) to ensure quality\, content\, and engaging delivery. \nCompletion of our certification process confers the right to use the title Certified Client Service Specialist and the right to use the initials CCSS© after one’s name. \nThis 3-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service delivery – everything from professionalism to customer service\, to sales\, handling difficult customers\, and more. Upon completion of the program\, you will be able to build a solid foundation for your career and gain and industry specific credential that is recognized by major organizations. \nAccredited Courses Required \n1-Day Delivering Responsive Customer Service \nThis program is ideal for anyone who deals with customers and wants to provide a more customized or personalized experience for them. This training will provide you with the skills to not only handle a customer’s immediate requests\, but also provide information and recommendations to build the customer’s relationships through providing valuable conversations. \n1-Day Managing Difficult Clients and Situations \nThis program is ideal for anyone who deals with difficult clients in various challenging situations and wishes to remain in control. The program will lay out strategies for turning negative situations into opportunities for building lifelong relationships. \n1-Day Conflict Resolution \nHave you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity\, absenteeism and high turnover. \nFebruary 25-27 2020 – 9:00AM – 4:30PM \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/3-day-certified-client-services-specialist-ccss-designation-bootcamp-3
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/gif:https://muniserv.ca/wp-content/uploads/CCSS-Bootcamp-002-1.gif
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200225T090000
DTEND;TZID=America/Toronto:20200225T163000
DTSTAMP:20260411T084737
CREATED:20200111T193947Z
LAST-MODIFIED:20200111T193947Z
UID:23849-1582621200-1582648200@muniserv.ca
SUMMARY:Conflict Resolution Public Workshop
DESCRIPTION:This course qualifies as one prerequisite towards CCSS© designation \nHave you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity\, absenteeism and high turnover. \nConflict comes about from differences – in needs\, values and motivations. Sometimes it is through these differences that we complement each other\, but sometimes these differences result in conflict. Conflict is not a problem in itself – it is what we do with it that counts. \nIt is important that we do something because whether we like it or not\, conflicts demand our energy. In fact\, an unresolved conflict can call on tremendous amounts of our attention. We all know how exhausting an unresolved conflict can be. It is not always easy to fix the problem but a great energy boost can come when we do. This program teaches you the techniques for proper conflict resolution that will leave you feeling satisfied and content. \nFebruary 25 2020 – 9:00AM – 4:30PM \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/conflict-resolution-public-workshop-2
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/gif:https://muniserv.ca/wp-content/uploads/Conflict-Resolution-002.gif
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200221T074500
DTEND;TZID=America/Toronto:20200221T170000
DTSTAMP:20260411T084737
CREATED:20200123T151615Z
LAST-MODIFIED:20200205T182517Z
UID:24073-1582271100-1582304400@muniserv.ca
SUMMARY:Leadership Series: Sustainable Supply Chain
DESCRIPTION:This is to invite you and your team to attend the Leadership Series: Sustainable Supply Chain on Feb 21\, 2020 at Schulich School of Business\, North York. \nThe Sustainable Supply Chain seminar addresses key issues such as environmental well-being\, fair-trade practices\, human rights and other factors that are impacting the way supply chain practitioners are thinking. It is on the mind of every progressive organization today. With sustainability becoming a priority with organizations globally\, this seminar aims at sharing some tools and insights on how best to get started on and scale the sustainability trajectory. \nSome of the speakers and their discussions might be of special interest to you: \n\nStephen VanOfwegen\, CPA\, CMA – Commissioner of Finance\, and CFO\, Region of Peel\nMichael Pacholok – Chief Purchasing Officer – City of Toronto\n\nThe event will also be featuring speakers from some more of Canada’s top brands\, such as\, PwC\, TD Bank Group\, EcoVadis\, BMO\, GTAA and more\, as they share their stories on how they’re navigating and scaling their sustainable roadmap. \nSpecial Bonus! As a member of the muniSERV community\, you could get a 20% discount if you use the Code MUNISERV20 . Register Here. \n 
URL:https://muniserv.ca/event/leadership-series-sustainable-supply-chain
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Supply-Chain-Event.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191211T090000
DTEND;TZID=America/Toronto:20191212T163000
DTSTAMP:20260411T084737
CREATED:20191008T132307Z
LAST-MODIFIED:20191008T132307Z
UID:22477-1576054800-1576168200@muniserv.ca
SUMMARY:Leading with Excellence
DESCRIPTION:Leading with Excellence \nDecember 11 – 12\, 2019 – 9:00 AM-4:30 PM \nIn today’s dynamic workforce\, there are a lot of demands on leaders and management teams. Their responsibilities include; facilitating change management\, reducing the negative effects of mergers\, downsizing or rapid expansion. They also need to understand and motivate their staff and others in the organization. In other words\, they need to lead their department and company with inspiring leadership skills and techniques. \nThe Leading With Excellence Program provides equip supervisors\, team leaders\, and managers with leadership skills that will strengthen their role as the critical link between strategic goals and tactical performance. Through this development program\, supervisors and managers will learn the skills necessary to lead their teams to success. \nParticipants will learn and apply management concepts\, techniques\, and tips to communicate\, direct\, coach\, mentor\, entrust\, and lead others in routine situations and during challenging times of change. They will acquire tools for managing influentially and receive constructive feedback from their facilitator and peers. \nUsing case studies\, discussions\, team activities\, paired exercises\, management simulations\, and self-assessments\, participants will learn and practice influencing others assertively\, diplomatically\, and powerfully. Participants will give and receive feedback for communicating expectations\, coaching staff to develop their skills\, providing advice and options\, and helping bring about change despite resistance from others. \nTo Register\, please click here \n 
URL:https://muniserv.ca/event/leading-with-excellence
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN-Leading-with-Excellence.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191203T080000
DTEND;TZID=America/Toronto:20191203T123000
DTSTAMP:20260411T084737
CREATED:20190823T184324Z
LAST-MODIFIED:20191010T143815Z
UID:21518-1575360000-1575376200@muniserv.ca
SUMMARY:Meeting of the Minds Workshop
DESCRIPTION:The cost of Miscommunication is high!!! A recent International Data Corporation study puts the cost at $620 per employee in companies with 100\,000 or more employees. It can soar to a whopping $4200 per person if an organization has 100 or less.  \nIf you are intrigued by the idea of developing your personal and professional potential\, as well as that of others\, you will undoubtedly be interested in Emergenetics\, a proven psychometric tool used around the world but new to the Canadian market. This program will give you a fuller understanding of your own thought and behavioural preferences\, and help you to communicate more easily and effectively with others. \nUsing a well-developed questionnaire designed to explore your strengths\, and through an intellectually engaging and socially stimulating training experience\, you will discover that Emergenetics is both simple to understand and easy to use. The profile\, which is based on a wide body of academic literature covering psychology and neuroscience\, is introduced through experiential learning. You will be fascinated not only by the human dynamics but the resulting practical applications as well.  \nThrough the workshop\, you will: \n\nIncrease self-awareness\nDiscover others’ perceptions of you\nCommunicate more effectively\nMake informed decisions\nValue your inherent talents\nRecognize core values\n\nWho should attend: \n• Individuals seeking a deeper understanding of themselves and others \n• Managers who aspire to build cohesive teams \n• Consultants/trainers looking for neuro-scientific tools that resonate with individuals and organizations \n• Coaches/mentors and psychologists who are interested in gaining additional \ninsight into their processes \n• Educators who desire to enhance their effectiveness with students and staff \nEnroll soon as space will be limited.  \nWe look forward to meeting you at this exciting event on Tuesday\, December 3\, 2019 in Toronto and to sharing a simpler\, easier way to understand yourself and others with the neuro-science of Emergenetics!  \n\nDetails:  \n Date: Tuesday\, December 3\, 2019 \n Location: Toronto Star Building\, 1 Yonge Street\, 18th Floor\, Toronto\, ON Google Map \n Time: 8:00 AM to 12:30 PM \n Facilitator: Bridget Parise  \nCost of Workshop and Profile: $299 (Click below to enroll) \nRegister Here \nIf you’d like more information call 905.636.0797.
URL:https://muniserv.ca/event/meeting-of-the-minds-workshop-2
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Emergenetics-Newsletter-banner.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191202T090000
DTEND;TZID=America/Toronto:20191203T160000
DTSTAMP:20260411T084737
CREATED:20191115T182201Z
LAST-MODIFIED:20191115T182201Z
UID:23074-1575277200-1575388800@muniserv.ca
SUMMARY:Lead. Motivate. Inspire
DESCRIPTION:The best leaders have the ability to share their vision with passion and commitment\, giving their people a purpose\, a challenge they are willing to embrace and carry on to achieve amazing results. \nThis two-day activity-based training program will empower you as a leader in bringing out the best in yourself and others. Exploring the most critical leadership success factors will help you bring your people together\, motivate\, energize and inspire them to their full potential toward achieving extraordinary things. \nRegister here .  Registration closes\, November 27th\, 2019 at 12:30 p.m.  Reserve your seat today! \n#businessskills #softskills #managementtraining #training #getupandlearn \n  \n 
URL:https://muniserv.ca/event/lead-motivate-inspire
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Get-Up-and-Learn-Lead-motivate-inspire.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191121T090000
DTEND;TZID=America/Toronto:20191121T120000
DTSTAMP:20260411T084737
CREATED:20191008T141151Z
LAST-MODIFIED:20191008T141151Z
UID:22475-1574326800-1574337600@muniserv.ca
SUMMARY:Personality Dimensions
DESCRIPTION:Personality Dimensions \nNovember 21\, 2019 – 9:00 AM-12:00 PM \nEveryone is different\, we come in all varieties. Understanding our own and others’ values\, strengths\, joys and stressors provides a great foundation for communication. Knowing the obvious—and not so obvious—ways we are different assures us that we are okay in our own uniqueness and that we aren’t alone in some of our habits. \nPersonality Dimensions® translates complex personality theory into everyday language. It creates a framework for understanding – not a pigeonhole. You will recognize temperament patterns that you are comfortable with and of the people that you know. But it is not about putting people into a box. Identifying differences and similarities through Personality Dimensions® doesn’t determine our behaviour – we make those choices. \nDrawing on the results of current validation studies that includes participants from across Canada and years of observation of interpersonal preferences demonstrated in learning sessions\, Personality Dimensions® fosters increased self-knowledge through a facilitated self-discovery model that will make a lasting positive impact. \nTo Register\, please click here  
URL:https://muniserv.ca/event/personality-dimensions-3
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/GetAttachmentThumbnail.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191113T090000
DTEND;TZID=America/Toronto:20191115T163000
DTSTAMP:20260411T084737
CREATED:20191008T132752Z
LAST-MODIFIED:20191008T132752Z
UID:22473-1573635600-1573835400@muniserv.ca
SUMMARY:3-Day Public Sector Certified Client Service Specialist (CCSS©) Designation Bootcamp
DESCRIPTION:3-Day Public Sector Certified Client Service Specialist (CCSS©) Designation Bootcamp \nNovember 13 – 15\, 2019 – 9:00AM – 4:30PM \nThe Certified Client Service Specialist (CCSS©) program offers participants the tools\, techniques\, and effective customer service skills required in today’s demanding work environment. This program is designed with extensive research and insight from the public sector and has been delivered to numerous municipalities and government agencies with exceptional results. \nOur world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally. \nOur programs are certified and accredited by CCPC Global to ensure quality\, content\, and engaging delivery. \nCompletion of our certification process confers the right to use the title Certified Client Service Specialist and the right to use the initials CCSS© after one’s name. \nThis 3-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service delivery – everything from professionalism to customer service\, to sales\, handling difficult customers\, and more. Upon completion of the program\, you will be able to build a solid foundation for your career and gain and industry specific credential that is recognized by major organizations. \nAvailable to be delivered and customized on-site. Call CSPN for additional details. \nAccredited Courses Required \n1-Day Delivering Responsive Customer Service \nThis program is ideal for anyone who deals with customers and wants to provide a more customized or personalized experience for them. This training will provide you with the skills to not only handle a customer’s immediate requests\, but also provide information and recommendations to build the customer’s relationships through providing valuable conversations. \n1-Day Managing Difficult Clients and Situations \nThis program is ideal for anyone who deals with difficult clients in various challenging situations and wishes to remain in control. The program will lay out strategies for turning negative situations into opportunities for building lifelong relationships. \n1-Day Conflict Resolution \nHave you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity\, absenteeism and high turnover. \nTo Register\, please click here \n 
URL:https://muniserv.ca/event/3-day-public-sector-certified-client-service-specialist-ccss-designation-bootcamp
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CCSS-Bootcamp.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20191107
DTEND;VALUE=DATE:20200101
DTSTAMP:20260411T084737
CREATED:20191107T203227Z
LAST-MODIFIED:20191108T133100Z
UID:22941-1573084800-1577836799@muniserv.ca
SUMMARY:C12 Driver Training
DESCRIPTION:Welcome to driver training for waste management systems\, EPA Regulation 347 C-12 Driver Training Certification program.\nThis online course includes references to the Land Disposal Restrictions\, better known as the LDR \nIt also encompasses the Transportation of Dangerous Goods Act or the TDGA \nBy the end of this course you will have a better understanding of Regulation 347 and how it applies to you\, the operator  or driver of the vehicle\, in relation to the waste you are hauling and the regulations surrounding those duties. \nClick here for more information and course description.  Since it’s delivered digitally\, it can be started at any time.  The date listed is simply the date of posting. \nRegister Here! \nPresented by MySDS Inc.   \nContact: info@mysds.ca | 1-855-282-4537 | 1-705-665-3719 \n  \n 
URL:https://muniserv.ca/event/c12-driver-training
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/MySDS-spill-pic.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191029T080000
DTEND;TZID=America/Toronto:20191030T170000
DTSTAMP:20260411T084737
CREATED:20190827T151517Z
LAST-MODIFIED:20190827T151517Z
UID:21563-1572336000-1572454800@muniserv.ca
SUMMARY:Urban Economy Forum - Towards a Sustainable Urban Economy
DESCRIPTION:As part of celebrations marking World Cities’ Day\, 2019 UN-Habitat\, International City Leaders (ICL) and the Urban Economy Forum Association will host the 1st Annual Urban Economy Forum in Toronto\, Canada on October 29- October 30\, 2019. \nThe Forum will facilitate dialogue between cities\, financial institutions\, and the private sector on ways to create sustainable development markets by enhancing the efficiency of the urban economy. \nThe critical role of urban economy in making cities sustainable and resilient was highlighted at the UN Habitat III conference in Quito\, Ecuador in October 2016 where member states endorsed the New Urban Agenda. A key goal of the NUA is to “ensure sustainable and inclusive urban economies by leveraging the agglomeration benefits of well-planned urbanization\, including high productivity\, competitiveness\, and innovation.” \nThe Urban Economy Forum will foster strategic finance and economic networking between various stakeholders including mayors\, policymakers at national and city levels\, international development agencies\, academic institutions\, scholars and investment facilitators. \nTo see if the forum is a right fit for you or your organization\, please reach out to Christopher at  christopher.fakhourie@ueforum.org \nFor more details visit: https://www.ueforum.org/
URL:https://muniserv.ca/event/urban-economy-forum-towards-a-sustainable-urban-economy
CATEGORIES:Conferences
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Urban-newposter.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191004T090000
DTEND;TZID=America/Toronto:20191004T130000
DTSTAMP:20260411T084737
CREATED:20190920T183909Z
LAST-MODIFIED:20190920T183925Z
UID:22176-1570179600-1570194000@muniserv.ca
SUMMARY:Introduction to Emergenetics Workshop
DESCRIPTION:The cost of Miscommunication is high!!! A recent International Data Corporation study puts the cost at $620 per employee in companies with 100\,000 or more employees. It can soar to a whopping $4200 per person if an organization has 100 or less.  \nIf you are intrigued by the idea of developing your personal and professional potential\, as well as that of others\, you will undoubtedly be interested in Emergenetics\, a proven psychometric tool used around the world but new to the Canadian market. This program will give you a fuller understanding of your own thought and behavioural preferences\, and help you to communicate more easily and effectively with others.  \nDetails: \nDate: Monday\, October 4\, 2019 \nLocation: Ryerson Oakham House\, 60 Gould Street\, Toronto\, ON Google Map \nTime: 8:30 AM to 1:00 PM \nCertified Emergenetics Facilitator: Karen Elkin \nCost of Workshop and Profile: $299 (Click below to enroll)  \nThrough the workshop\, you will: \n• Increase self-awareness \n• Discover others’ perceptions of you \n• Communicate more effectively \n• Make informed decisions \n• Value your inherent talents \n• Recognize core values \nWho should attend: \n• Individuals seeking a deeper understanding of themselves and others \n• Managers who aspire to build cohesive teams \n• Consultants/trainers looking for neuro-scientific tools that resonate with individuals and organizations \n• Coaches/mentors and psychologists who are interested in gaining additional \ninsight into their processes \n• Educators who desire to enhance their effectiveness with students and staff \nClick here to enroll.  Enroll soon as space will be limited.  \nWe look forward to meeting you at this exciting event in Toronto on Friday\, Oct 4\, 2019 and to sharing a simpler\, easier way to understand yourself and others with the neuro-science of Emergenetics!  \nIf you’d like more information\, simply respond to this email or call 905.636.0797.
URL:https://muniserv.ca/event/introduction-to-emergenetics-workshops
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Emergenetics-Newsletter-banner.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191004T083000
DTEND;TZID=America/Toronto:20191004T130000
DTSTAMP:20260411T084737
CREATED:20190610T133155Z
LAST-MODIFIED:20190610T133416Z
UID:20135-1570177800-1570194000@muniserv.ca
SUMMARY:Sharpen Your Leadership & Team Development
DESCRIPTION:An Introduction to Emergenetics! \nThe cost of Miscommunication is high!!! A recent International Data Corporation study puts the cost at $620 per employee in companies with 100\,000 or more employees.  It can soar to a whopping $4200 per person if an organization has 100 or less. \nIf you are intrigued by the idea of developing your personal and professional potential\, as well as that of others\, you will undoubtedly be interested in Emergenetics\, a proven psychometric tool used around the world but new to the Canadian market. This program will give you a fuller understanding of your own thought and behavioural preferences\, and help you to communicate more easily and effectively with others.  \nUsing a well-developed questionnaire designed to explore your strengths\, and through an intellectually engaging and socially stimulating training experience\, you will discover that Emergenetics is both simple to understand and easy to use. The profile\, which is based on a wide body of academic literature covering psychology and neuroscience\, is introduced through experiential learning. You will be fascinated not only by the human dynamics but the resulting practical applications as well.  \nThrough the workshop\, you will: \n\nIncrease self-awareness\nDiscover others’ perceptions of you\nCommunicate more effectively\nMake informed decisions\nValue your inherent talents\nRecognize core values\n\nWho should attend: \n\nIndividuals seeking a deeper understanding of themselves and others\nManagers who aspire to build cohesive teams\nConsultants/trainers looking for neuro-scientific tools that resonate with individuals and organizations \nCoaches/mentors and psychologists who are interested in gaining additional insight into their processes\nEducators who desire to enhance their effectiveness with students and staff\n\nEnroll soon as space will be limited.  Register here \nWe look forward to meeting you at this exciting event on Friday\, Oct 4\, 2019 in Toronto and to sharing a simpler\, easier way to understand yourself and others with the neuro-science of Emergenetics! \n\nDetails:\nDate: Monday\, October 4\, 2019\nLocation: Ryerson Oakham House\, 60 Gould Street\, Toronto\, ON  Google Map\nTime: 8:30 AM to 1:00 PM\nFacilitator: Karen Elkin\nCost of Workshop and Profile: $249 (Click below to enroll)\n\nIf you’d like more information\, simply respond to this email or call 905.636.0797. \nGail Green\, Emergentics Ontario
URL:https://muniserv.ca/event/sharpen-your-leadership-team-development
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Emergenetics-logo.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190806T130000
DTEND;TZID=America/Toronto:20190806T140000
DTSTAMP:20260411T084737
CREATED:20190703T104923Z
LAST-MODIFIED:20190704T102112Z
UID:20686-1565096400-1565100000@muniserv.ca
SUMMARY:Challenge the Realities of Stress
DESCRIPTION:Become the leader everyone will follow with Dr Ulwyn Pierre; consultative mentor to global leaders. Move from crises to success\, from expected to exceptional\, in record time! \nIn Dr Ulwyn’s Accelerator Group you will learn how to recognize the value of stress while understanding the impact of dis-stress while using proven tools\, techniques and practices to limit the impact of your dis-stressors. Gain proactive approaches to kick personal/business dis-stress to the curb and reclaim your position in the driver’s seat of life! \nLevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted small group. \nStarts August 6th Register NOW!\n$60/hr\, 12 weekly\, one hour sessions. \nMax 8 people per group. BUY NOW.    \nwww.LevellingUp.ca\n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals #executivecoach #leadershipskills
URL:https://muniserv.ca/event/become-a-leader-everyone-will-follow
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Ulwyn-Pierre-Ad-Graphic-Aug-6th.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190708T140000
DTEND;TZID=America/Toronto:20190708T150000
DTSTAMP:20260411T084737
CREATED:20190703T105828Z
LAST-MODIFIED:20190703T110619Z
UID:20693-1562594400-1562598000@muniserv.ca
SUMMARY:Ready\, Set\, Lead!
DESCRIPTION:Become the leader everyone will follow with Jean Parker\, professional Leadership & Executive Coach (ACC credential)\, experienced CFO\, and an accomplished educator. \nIn Jean’s Accelerator Group\, you will learn how to communicate\, collaborate\, influence\, make decisions\, and expand your emotional & creative intelligences through mini lessons\, shared insights\, coaching conversations\, and peer feedback. \nStarts July 8th Register NOW!\n$30/hr\, 8 weekly\, one hour sessions. \nMax 8 people per group. BUY NOW  \nLevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted small group. \nThe experts you want. The skills you need. Nothing standing in your way. \nwww.LevellingUp.ca\n@Jean Parker\n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals
URL:https://muniserv.ca/event/ready-set-lead
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Jean-Parker-Ad-Graphic-July-8th.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190708T090000
DTEND;TZID=America/Toronto:20190708T100000
DTSTAMP:20260411T084737
CREATED:20190703T110435Z
LAST-MODIFIED:20190703T110435Z
UID:20697-1562576400-1562580000@muniserv.ca
SUMMARY:Fundamentals for Assertiveness
DESCRIPTION:Become the leader everyone will follow with John Callaway; executive coach\, mediator and facilitator of workplace conflict resolution and assertive communication programs. \nIn John’s Accelerator Group you will learn techniques to have healthier conversations and improve day-to-day interactions. Developing the skill of assertive communication will allow you to achieve improved outcomes in all aspects of life\, both personally and professionally. \nLevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted small group. \nStarts July 8th Register NOW!\n$22/hr\, 8 weekly\, one hour sessions. \nMax 8 people per group. BUY NOW   \nwww.LevellingUp.ca\n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals #executivecoach #leadershipskills
URL:https://muniserv.ca/event/fundamentals-for-assertiveness-2
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/John-Callaway-Ad-Graphic-July-8th.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190620T093000
DTEND;TZID=America/Toronto:20190620T163000
DTSTAMP:20260411T084737
CREATED:20190321T154822Z
LAST-MODIFIED:20190321T154822Z
UID:18582-1561023000-1561048200@muniserv.ca
SUMMARY:Influencing Others Without Authority
DESCRIPTION:In today’s fast-paced environment of matrix and cross-functional teams\, the traditional management approach of trying to exert full authority over others through compliance is risky business. Although it is necessary at times for busy professionals\, team leaders\, supervisors\, and managers to be directive with others about getting things done\, it is also likely that the productivity of individuals and teams will improve when they experience the positive effects of influence in a collaborative setting. \nBased on position and interest-based influencing methods from Harvard\, participants will learn and practice influencing using the four step method of gaining attention\, interest\, commitment\, and motivating action. This workshop uses interactive discussions\, case studies\, video reviews\, team exercises\, self-assessments\, and practical action-planning exercises. Consequently\, participants will develop more self-awareness\, learn new productivity tools\, and enhance their performance as negotiators of deadlines\, schedules\, resources\, staff\, budgets\, pricing\, product changes\, and other aspects of managing people and projects to achieve winning outcomes in a collaborative way. \nTo Register\, please click here
URL:https://muniserv.ca/event/influencing-others-without-authority
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/gif:https://muniserv.ca/wp-content/uploads/CSPN-Influencing-Others-Without-Authority-004.gif
END:VEVENT
END:VCALENDAR