BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//MuniSERV - ECPv6.15.12.2//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:MuniSERV
X-ORIGINAL-URL:https://muniserv.ca
X-WR-CALDESC:Events for MuniSERV
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/Toronto
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20160313T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20161106T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20170312T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20171105T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20180311T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20181104T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20190310T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20191103T060000
END:STANDARD
END:VTIMEZONE
BEGIN:VTIMEZONE
TZID:America/Vancouver
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20160313T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:PST
DTSTART:20161106T090000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20170312T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:PST
DTSTART:20171105T090000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20180311T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:PST
DTSTART:20181104T090000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180919T080000
DTEND;TZID=America/Toronto:20180921T170000
DTSTAMP:20260411T154006
CREATED:20180719T102904Z
LAST-MODIFIED:20180719T102904Z
UID:15304-1537344000-1537549200@muniserv.ca
SUMMARY:Ontario Municipal Human Resources Association (OMHRA) Conference
DESCRIPTION:OMHRA Fall Conference 2018  \nNottawasaga Inn Resort & Conference Center \nAlliston\, ON \nSeptember 19 – 21\, 2018 \nPlanning is underway! Stay tuned for the event agenda! \nAs always\, we strive to provide informative\, dynamic and practical education and networking opportunities for our members\, sponsors and partners. \nEarly Bird Draw:  Register before July 31st to enter to win a bed & breakfast stay at Nottawasaga Inn Resort! \nREGISTER NOW! 
URL:https://muniserv.ca/event/ontario-municipal-human-resources-association-omhra-conference
CATEGORIES:Conferences
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/OMHRA-Logo.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180919
DTEND;VALUE=DATE:20180922
DTSTAMP:20260411T154006
CREATED:20180719T102443Z
LAST-MODIFIED:20180719T102443Z
UID:15301-1537315200-1537574399@muniserv.ca
SUMMARY:Municipal Finance Officers' Association (MFOA) Conference
DESCRIPTION:We invite you to join us at Sheraton on the Falls Hotel in Niagara Falls on September 19-21 for the MFOA 2018 Annual Conference & Trade Show. Our theme this year is “COLLABORATE – We’re Better Together”.  \nRegister by July 31 to receive your Early Bird Member Discount \nDELEGATES: Click to register or for more information\nEXHIBITORS: Click to register or for more information  \nClick here to view the Pre-Conference Brochure
URL:https://muniserv.ca/event/municipal-finance-officers-association-mfoa-conference
CATEGORIES:Conferences
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/MFOA_logo_final_6-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180917T090000
DTEND;TZID=America/Toronto:20180917T163000
DTSTAMP:20260411T154006
CREATED:20180817T193533Z
LAST-MODIFIED:20180817T193533Z
UID:15671-1537174800-1537201800@muniserv.ca
SUMMARY:Effective Facilitation Public Workshop
DESCRIPTION:The Effective Facilitation program builds a strong foundation of knowledge in both practice and theory for facilitation success. Knowing the techniques to use and how to effectively facilitate in different situations – meetings\, presentations and training sessions – in today’s environment is critical. With its focus on asking rather than telling\, and listening to build consensus\, facilitation is the new leadership ideal\, the core competency everybody needs. \nDuring this 1-day program\, you will gain an understanding of the full cycle of facilitation. It will provide you with the resources\, materials\, and tools that can be used to confidently and effectively facilitate in any situation. You will also get the opportunity to practice what you’ve learned in a safe and supportive environment. \nThrough a mix of theory and practice\, participants will learn how to: \n\nCreate a positive climate that engages and involves your learners\nDeal with the unexpected – unanticipated problems and challenging participant situations\nEvaluate the results of your training; learner feedback is valuable in more ways than one.\n\nThis program is designed to reinforce and develop your skills as a facilitator. Each participant will have the opportunity to facilitate a brief session on the second day of the program. This will allow the facilitator and training participants to offer insightful and real-time constructive feedback. \nPlease note that this workshop is a 1-Day condensed version. \nFor more information\, please click here \nTo Register\, please click here
URL:https://muniserv.ca/event/effective-facilitation-public-workshop
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN-Effective-Facilitation1024x683-01-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180912T090000
DTEND;TZID=America/Toronto:20180913T163000
DTSTAMP:20260411T154006
CREATED:20180625T232409Z
LAST-MODIFIED:20180725T200845Z
UID:15003-1536742800-1536856200@muniserv.ca
SUMMARY:2-Day Team Leading with Excellence Public Workshop
DESCRIPTION:In today’s dynamic workforce\, there are a lot of demands on leaders and management teams. Their responsibilities includes facilitating change management; reducing the negative effects of mergers\, downsizing or rapid expansion. They also need to understand and motivate their staff and others in the organization. In other words\, they need to lead their department and company with inspiring leadership skills and techniques. \nThis course will equip supervisors\, team leaders\, and managers with leadership skills that will strengthen their role as the critical link between strategic goals and tactical performance. Through this development program\, supervisors will learn the skills necessary to lead their teams to success. \nToo often\, managers promote their best agents to be supervisors without equipping them with vital new leadership skills that will determine their success in their new job role. \nThis practical course is designed to reflect the “aim frame” of managing expectations and projects as a mindset as well as an activity. It assumes that “managing” is more than a hierarchical title; it is a state of thinking\, responding\, and acting. Participants will learn and apply management concepts\, techniques\, and tips to communicate\, direct\, coach\, mentor\, entrust\, and lead others in routine situations and during challenging times of change. They will acquire tools for managing influentially and receive constructive feedback from their facilitator and peers. \nFor more information\, please click here  \nTo Register\, please click here  
URL:https://muniserv.ca/event/2-day-team-leadership-management-public-workshop
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN20-20Leadership2020Management1024x683-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180906T140000
DTEND;TZID=America/Toronto:20180906T150000
DTSTAMP:20260411T154006
CREATED:20180626T140438Z
LAST-MODIFIED:20180626T140438Z
UID:15032-1536242400-1536246000@muniserv.ca
SUMMARY:World Class Customer Experience – Live Webinar Presented by Corey Atkinson
DESCRIPTION:Join Corey Atkinson for CSPN’s Webinar Series. Register early! \nTopic: World Class Customer Experience \nCost: FREE \nOverview: \nNow\, more than ever\, we are under a microscope. The online social media world – Google Reviews\, Amazon\, Yelp \,etc – is waiting to pounce with bad-good-better-best experiences to be starred\, told\, retold\, or forgotten – in the real world. In this environment\, how do we avoid the embarrassing “How did that happen?!” moments and instead drive the right customer experiences that we want people to talk about and remember? \nThis webinar will cover the must have strategies to be able to provide world class customer experience. These insights will allow you to gauge how effective your organization is at bringing to life the customer experience you imagine. \nTo Register\, please click here 
URL:https://muniserv.ca/event/world-class-customer-experience-live-webinar-presented-by-corey-atkinson
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN20-20World20Class20CX20Webinar-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180823T090000
DTEND;TZID=America/Toronto:20180823T163000
DTSTAMP:20260411T154006
CREATED:20180625T231554Z
LAST-MODIFIED:20180625T231554Z
UID:14995-1535014800-1535041800@muniserv.ca
SUMMARY:Managing Difficult Clients & Situations Public Workshop
DESCRIPTION:This course qualifies as one prerequisite towards CCSS© designation \nDoes your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes\, then this program is for you. \nThis workshop is designed to teach you all about the art of dealing with difficult customers and scenarios while at work. You will learn how to manage conversations\, empathize with clients\, identify triggers\, negotiate\, and most importantly\, protect yourself physically\, emotionally\, and mentally on the job. \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/managing-difficult-clients-situations-public-workshop
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN20-20Managing20Difficult20CS1024x683-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180822T090000
DTEND;TZID=America/Toronto:20180824T163000
DTSTAMP:20260411T154006
CREATED:20180625T184739Z
LAST-MODIFIED:20180625T231115Z
UID:14981-1534928400-1535128200@muniserv.ca
SUMMARY:3-Day Certified Client Service Specialist Designation BootCamp
DESCRIPTION:The Certified Client Service Specialist (CCSS©) program offers participants the tools\, techniques\, and effective customer service skills required in today’s demanding work environment. Whether you work in private\, public\, or not-for-profit organization you will take away up to date information needed to succeed in the work place. Our world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally. \nOur programs are certified and accredited by Canadian Council of Professional Certification (CCPC Global) to ensure quality\, content\, and engaging delivery. \nCompletion of our certification process confers the right to use the title Certified Client Service Specialist and the right to use the initials CCSS© after one’s name. \nThis 3-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service delivery – everything from professionalism to customer service\, to sales\, handling difficult customers\, and more. Upon completion of the program\, you will be able to build a solid foundation for your career and gain and industry specific credential that is recognized by major organizations. \nAccredited Courses Required \n1-Day Delivering Responsive Customer Service\nThis program is ideal for anyone who deals with customers and wants to provide a more customized or personalized experience for them. This training will provide you with the skills to not only handle a customer’s immediate requests\, but also provide information and recommendations to build the customer’s relationships through providing valuable conversations. \n1- Day Managing Difficult Clients and Situations\nThis program is ideal for anyone who deals with difficult clients in various challenging situations and wishes to remain in control. The program will lay out strategies for turning negative situations into opportunities for building lifelong relationships. \n1-Day Conflict Resolution\nHave you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity\, absenteeism and high turnover. \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/3-day-certified-client-service-specialist-designation-bootcamp
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN20-20CCSS20Bootcamp202x-1600x806-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180822T090000
DTEND;TZID=America/Toronto:20180822T163000
DTSTAMP:20260411T154006
CREATED:20180625T185224Z
LAST-MODIFIED:20180625T230727Z
UID:14984-1534928400-1534955400@muniserv.ca
SUMMARY:Delivering Responsive Customer Service Public Workshop
DESCRIPTION:This course qualifies as one prerequisite towards CCSS© designation \nA great customer service experience is vital to the success of a company\, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who wishes to provide their valued customers with a premium level of service. you will learn how to better understand customer expectations\, profile difficult customer situations\, and deal with customer objections using a proven model for effective complaint resolution. It also goes over how to use assertive techniques and positive language to diffuse difficult situations\, reduce stress\, promote team camaraderie\, and create a positive customer experience resulting in win-win situations. \nThis interactive workshop is informative\, fun\, and provides easily applicable solutions for service excellence that are proven to work in today’s toughest customer service arena – the real world. \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/delivering-responsive-customer-service-public-workshop
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN20-20Delivering20Responsive20Customer20Service1024x683-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180816T083000
DTEND;TZID=America/Toronto:20180816T160000
DTSTAMP:20260411T154006
CREATED:20180625T182730Z
LAST-MODIFIED:20180625T230218Z
UID:14975-1534408200-1534435200@muniserv.ca
SUMMARY:Complimentary Journey Mapping Workshop
DESCRIPTION:Customer Journey Mapping is a vital\, customer-centric\, methodology that allows you to truly understand the customer experience from the customer POV\, and uncover strategic opportunities to continually enhance their experiences with your organization. \nThis workshop is a hands-on crash course showcasing the step-by-step process needed to take an outside-in approach to mapping the journeys your customers have. \nSession 1 – Morning \n8:30 AM – 12PM \nSession 2 – Afternoon\n12:30PM – 4PM \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/complimentary-journey-mapping-workshop-2
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN20-20Journey20Mapping-1024x683-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180815T090000
DTEND;TZID=America/Toronto:20180815T160000
DTSTAMP:20260411T154006
CREATED:20180625T181021Z
LAST-MODIFIED:20180626T141307Z
UID:14966-1534323600-1534348800@muniserv.ca
SUMMARY:Humanizing the Coaching Experience Public Workshop
DESCRIPTION:A humanized customer experience begins by understanding your own emotions and the emotions of your direct reports. This means understanding and aligning to the basic human needs for interaction – empathy\, trust\, acknowledgement and relevance. \nThis program is designed to help supervisors and managers become more empathetic\, and involved and active members of their teams in a way that will bring down walls and inspire growth and creativity. \nLeaders will learn to lead by example by understanding the daily work experience of each of their team members as they function in their roles. Through this\, they will strengthen their communication approach to effectively encourage openness and transparency to better identify and acknowledge individual talents and expertise of team members. At the end of this training\, participants will work with their teams to promote cross-functional learning and mentoring to ultimately create a culture of cohesiveness and support. The end goal is to build stronger\, more accountable and highly functional teams. \nUpon completion of this full-day session\, participants will have the skills and confidence to engage in impactful communication by employing the right mix of acknowledgement\, personalization and empathy in every interaction. \nClick here for more information about this program. (https://mycspn.com/blog/course/humanizing-the-coaching-experience/) \nTo Register\, please click here 
URL:https://muniserv.ca/event/humanizing-the-coaching-experience-public-workshop
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN20-20Humanizing20the20Coaching20Experience-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180717T090000
DTEND;TZID=America/Toronto:20180717T163000
DTSTAMP:20260411T154006
CREATED:20180625T184118Z
LAST-MODIFIED:20180625T225452Z
UID:14978-1531818000-1531845000@muniserv.ca
SUMMARY:Impactful Business Writing Public Workshop
DESCRIPTION:This course shows you how to address the needs of your readers and teaches you how to write letters\, emails\, and short reports that are clear\, concise and persuasive. The skills learned will immediately improve your productivity that of your readers. \nIf you want to become more effective and efficient at business writing– writing e-mail messages that answer questions\, solve problems\, get to the point\, and generate action\, along with writing important business proposals and letters – then this workshop is for you. When you use the writing techniques presented in this two-day intensive workshop\, everyone will benefit – you\, your company\, and your customers! \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/impactful-business-writing-public-workshop
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN20-20Impactful20Business20Writing-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180712T140000
DTEND;TZID=America/Toronto:20180712T150000
DTSTAMP:20260411T154006
CREATED:20180626T140020Z
LAST-MODIFIED:20180626T140020Z
UID:15029-1531404000-1531407600@muniserv.ca
SUMMARY:The Emerging Leader Part 2 – Live Webinar Presented by Corey Atkinson
DESCRIPTION:Join Corey Atkinson for CSPN’s Webinar Series. Register early! \nTopic: The Emerging Leader Part 2 \nCost: FREE \nOverview \nCompanies across every industry are facing complex organizational challenges that require the rapid development of new leaders. Advancing from a technical track to a leadership position requires more than solid management skills. \nMore than ever before\, emerging leaders must quickly learn and deploy core management skills\, develop a broad strategic perspective\, take their leadership skills to the next level\, and expand their professional and personal networks. \nEmerging Leaders also need to take control of their career destiny\, kick start their personal branding and embrace the concepts of self-guidance and continuous improvement. \nTo Register\, please click here 
URL:https://muniserv.ca/event/the-emerging-leader-part-2-live-webinar-presented-by-corey-atkinson
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN20Emerging20Leaders20Webinar-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180628T083000
DTEND;TZID=America/Toronto:20180628T160000
DTSTAMP:20260411T154006
CREATED:20180625T180626Z
LAST-MODIFIED:20180625T224925Z
UID:14963-1530174600-1530201600@muniserv.ca
SUMMARY:Complimentary Journey Mapping Workshop
DESCRIPTION:Customer Journey Mapping is a vital\, customer-centric\, methodology that allows you to truly understand the customer experience from the customer POV\, and uncover strategic opportunities to continually enhance their experiences with your organization. \nJune 28\, 2018 \nSession 1 – Morning \n8:30 AM – 12PM \nSession 2 – Afternoon\n12:30PM – 4PM \nThis workshop is a hands-on crash course showcasing the step-by-step process needed to take an outside-in approach to mapping the journeys your customers have. \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/complimentary-journey-mapping-workshop
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN20-20Journey20Mapping-1024x683-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180627T093000
DTEND;TZID=America/Toronto:20180627T163000
DTSTAMP:20260411T154006
CREATED:20180329T123520Z
LAST-MODIFIED:20180329T123745Z
UID:13384-1530091800-1530117000@muniserv.ca
SUMMARY:Emotionally Intelligent Customer Service Training
DESCRIPTION:Enhance your Customer Service with Emotional Intelligence \nWhat keeps you going back to your local grocery store? Gas station?  Clothing store?  It is not all about pricing and convenience.  It’s much more than that. \nAs an organization\, you already understand that keeping loyal customers is more difficult than ever. The key to keeping your customers happy\, is to make an emotional connection with them. Greet them warmly\, being accessible\, ask questions. Be knowledgeable\, courteous and responsive when they enter your store or call you. The truth is\, you only have 7-10 seconds to make a good first impression. If that individual does not feel valued\, they don’t trust you or they don’t feel confident that you can help them\, they may or may not make a purchase and they most likely will not be back. \nIn this interactive workshop\, we will discuss: \n\nWhat customer service means in relation to all your customers\, both internal and external\nHow your attitude affects customer service\nIdentifying your customers’ needs\nHow to enhance the customer experience with emotional intelligence\nHow outstanding customer service can generate return business\nBuilding good will through in-person customer service\nProviding outstanding customer service over the phone\nHow to deal with difficult customers\n\nWhen?  Wednesday\, June 27th\, 2018 \nLocation: Office Inc. –  54 Cedar Pointe Drive\, Unit 1207 Barrie\, Ontario L4N 5R7 \nTime: 9:30am – 4:30pm \nPrice: $97+HST >> Early Bird pricing in effect until April 30th!!  After May 1st\, price is $120+HST \nPrice includes: Workshop booklet\, lunch\, snacks and refreshments; free parking \nRegistration deadline is: Friday\, June 22nd\, 2018 \nProvided by Spark Your Vitality \nLearn More and Register  \nDo you have more than one employee that you would like to attend this workshop? We’ve got your back! We are offering a special rate\, so you can send multiple employees to attend this workshop. \nUse promo code: BOGOCustServ \nThat’s right\, register your first employee at full price\, then save 35% on any additional registrations -no limit! \n 
URL:https://muniserv.ca/event/emotionally-intelligent-customer-service-training
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/AdobeStock-Spark-Your-Vitality-purchased-Cust-Rep-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180622T080000
DTEND;TZID=America/Toronto:20180622T170000
DTSTAMP:20260411T154006
CREATED:20180410T111334Z
LAST-MODIFIED:20180410T111334Z
UID:13517-1529654400-1529686800@muniserv.ca
SUMMARY:Leadership Development and Coaching Skills Workshops
DESCRIPTION:Growing Coaching Skills \nThe Extraordinary Coach (1 Day Workshop)\n Toronto – June 22\, 2018  \nLeaders who coach and develop others have a huge impact on bottom-line results. In The Extraordinary Coach Workshop\, you will develop the essential coaching skills that are required to be a great leader. In addition\, you will learn what extraordinary coaches do well and how you can maximize your leadership impact and inspire others to perform at their peak.  \nClick here for full details:\n  The Extraordinary Coach Workshop \nThese are interactive\, leadership learning\, assessing\, and planning experiences led by Jim Clemmer in: \n\nToronto – hosted by Workplace Safety and Prevention Services at the Centre for Health & Safety Innovation\, Mississauga\n\nThe Extraordinary Coach Workshop – June 22\, 2018\n\n\n\n  \nSee also The Extraordinary Leader (1 Day Workshop)\n Toronto – June 21 2018  \nRegister Now!  (don’t forget to use your muniSERV discount codes!) \nDiscount Code: MUNIS1 for 1 day ($150) or MUNIS2 for 2 day ($250)
URL:https://muniserv.ca/event/leadership-development-and-coaching-skills-workshops-4
CATEGORIES:CAO Workshops,Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/muniserv-June2018-600x325.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180621T080000
DTEND;TZID=America/Toronto:20180621T170000
DTSTAMP:20260411T154006
CREATED:20180410T105831Z
LAST-MODIFIED:20180410T105831Z
UID:13511-1529568000-1529600400@muniserv.ca
SUMMARY:Leadership Development and Coaching Skills Workshops
DESCRIPTION:Toronto – June 21 & 22\, 2018 \nBuilding Leadership Strengths \nThe Extraordinary Leader (1 Day Workshop)\n Toronto – June 21\, 2018 \nThe Extraordinary Leader process is being used extensively for individual leaders at all levels of an organization from senior executives to first-line supervisors. Customized in-house sessions are delivered to executive or management teams\, other intact or cross-functional work teams\, or to individuals gathered from different parts of an organization.  \nThis is a uniquely powerful leadership development system using strengths-based leadership development\, on a foundation of evidence-based approaches\, producing a highly personalized development plan\, that’s built around a best of class 360 multi-rater tool. \nEnsure that your leaders are extraordinary — and drive extraordinary results. Register to attend one or more of these powerful coaching and leadership development workshops today! \nClick here for full details:\n The Extraordinary Leader Workshop \n  \nThese are interactive\, leadership learning\, assessing\, and planning experiences led by Jim Clemmer in: \n\nToronto – hosted by Workplace Safety and Prevention Services at the Centre for Health & Safety Innovation\, Mississauga\n\nThe Extraordinary Leader Workshop – June 21\, 2018\n\n\n\nSee also The Extraordinary Coach (1 Day Workshop)\n Toronto – June 22\, 2018  \nRegister Now!  (don’t forget to use your muniSERV discount codes!) \nDiscount Code: MUNIS1 for 1 day ($150) or MUNIS2 for 2 day ($250)
URL:https://muniserv.ca/event/leadership-development-and-coaching-skills-workshops-3
CATEGORIES:CAO Workshops,Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/muniserv-June2018-600x325.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180505T080000
DTEND;TZID=America/Toronto:20180505T163000
DTSTAMP:20260411T154006
CREATED:20180326T184612Z
LAST-MODIFIED:20180326T184612Z
UID:13310-1525507200-1525537800@muniserv.ca
SUMMARY:Candidates for Council
DESCRIPTION:CANDIDATES FOR COUNCIL \nEver thought of running for public office? \nAn inspirational day of learning and networking for seasoned\, prospective & school board trustee candidates to hear from a blend of municipal leaders and industry experts who will share their knowledge and expertise.  \nJoin us for a unique learning opportunity to; gain valuable insight\, hear top-drawer campaign strategies\, and have exclusive access to useful tools and tips that will propel your 2018 municipal election campaign.  \nREGISTER TODAY!  LIMITED SEATS \nDATE: Saturday\, May 5\, 2018   TIME: 8am – 4:30pm \nLOCATION: Riviera Events & Conference Centre\, 2800 Hwy 7 Vaughan \nClick Here to Download the Agenda  \n 
URL:https://muniserv.ca/event/candidates-for-council
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/OMLI-SIG.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180411
DTEND;VALUE=DATE:20180414
DTSTAMP:20260411T154006
CREATED:20180324T232611Z
LAST-MODIFIED:20180324T232611Z
UID:13292-1523404800-1523663999@muniserv.ca
SUMMARY:OMHRA Spring Conference
DESCRIPTION: \nOMHRA Spring Workshop 2018\nStand Tall: Resilience and Well-being 2018\n\nOMHRA’s 2018 Spring Workshop is being held in beautiful Niagara Falls\, Ontario at the Hilton Niagara Falls / Fallsview Hotel & Suites with awe inspiring views of both the American and Canadian Horseshoe Falls.\n \n\nSome of the topics that will be included in the Workshop are as follows:\n\nWSIB Bill 127 – Stop Treading Water and Start Swimming\nStand (and sit!) Tall – Learn how to fit the workstation to the employee\nThe Nuts & Bolts of Workplace Investigations for Municipal HR Managers\nLegal Panel Discussion: Everything You Wanted to Know (But Didn’t Have the Budget to Ask!)\nSponsor Meet and Greet – You asked for it! Spend this time to really get to know our Sponsors and their services. \nOMERS Comprehensive Plan Review\nDo Employers Have a Legal Duty to Provide a Psychologically Healthy Workplace? – Bernardi Human Resource Law\nPhysical & Cognitive Job Demands Assessments: A necessity to accommodate employees with physical & cognitive limitations.\nLegal Update – Hicks Morley\n\n\nLearn More & Register Here
URL:https://muniserv.ca/event/omhra-spring-conference
CATEGORIES:Conferences
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/MHRA.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180223T110000
DTEND;TZID=America/Toronto:20180223T150000
DTSTAMP:20260411T154006
CREATED:20171212T201208Z
LAST-MODIFIED:20171212T201208Z
UID:12251-1519383600-1519398000@muniserv.ca
SUMMARY:OMHRA - Complimentary Leadership & Top Talent Management
DESCRIPTION:Whether your municipality has a complement of 10 or 1000….\n \nWhether you have an HR Department of 0 or 100….\n \nYour municipality needs a Talent Management Plan.\n \nThis is a complementary workshop provided by OMHRA to be held February 23\, 2018 from 11 a.m. to 3:00 p.m.\n \nClick here To Learn More & Register\n 
URL:https://muniserv.ca/event/omhra-complimentary-leadership-top-talent-management
CATEGORIES:CAO Workshops,Training Sessions
ATTACH;FMTTYPE=image/gif:https://muniserv.ca/wp-content/uploads/OMHRA-2.gif
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180117T083000
DTEND;TZID=America/Toronto:20180117T170000
DTSTAMP:20260411T154006
CREATED:20171028T191941Z
LAST-MODIFIED:20171028T191941Z
UID:11736-1516177800-1516208400@muniserv.ca
SUMMARY:Leadership Development and Coaching Skills Workshops
DESCRIPTION:Growing Coaching Skills\nThe Extraordinary Coach (1 Day Workshop)\n Toronto – January 17\, 2018 \nWhether you want to increase employee engagement or boost profitability\, great leadership in an organization matters. Zenger Folkman research shows that leaders are the primary factor behind employee commitment and productivity. Further\, these factors impact a company’s bottom-line\, meaning leadership and coaching\, good or bad\, can drastically affect the success of an organization. \nEnsure that your leaders are extraordinary — and drive extraordinary results. Register to attend one or more of these powerful coaching and leadership development workshops today! \nClick here for full details:\n The Extraordinary Coach Workshop \nThese are interactive\, leadership learning\, assessing\, and planning experiences led by Jim Clemmer in: \n\nToronto – hosted by Workplace Safety and Prevention Services at the Centre for Health & Safety Innovation\, Mississauga\n  \n\nThe Extraordinary Coach Workshop – Jan. 17\, 2018\n \n\n\n\nRegister Now!  (don’t forget to use your muniSERV discount codes!) \nDiscount Code: MUNIS1 for 1 day ($150)
URL:https://muniserv.ca/event/leadership-development-and-coaching-skills-workshops
CATEGORIES:CAO Workshops,Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/ECbrochureimage.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180116T083000
DTEND;TZID=America/Toronto:20180116T170000
DTSTAMP:20260411T154006
CREATED:20171028T192143Z
LAST-MODIFIED:20171028T192143Z
UID:11733-1516091400-1516122000@muniserv.ca
SUMMARY:Leadership Development and Coaching Skills Workshops
DESCRIPTION:Toronto – January 16 & 17\, 2018\nBuilding Leadership Strengths\nThe Extraordinary Leader (1 Day Workshop)\n Toronto – January 16\, 2018\n \nGrowing Coaching Skills\nThe Extraordinary Coach (1 Day Workshop)\n Toronto – January 17\, 2018 \nWhether you want to increase employee engagement or boost profitability\, great leadership in an organization matters. Zenger Folkman research shows that leaders are the primary factor behind employee commitment and productivity. Further\, these factors impact a company’s bottom-line\, meaning leadership and coaching\, good or bad\, can drastically affect the success of an organization. \nEnsure that your leaders are extraordinary — and drive extraordinary results. Register to attend one or more of these powerful coaching and leadership development workshops today! \nClick here for full details:\n The Extraordinary Leader Workshop\n The Extraordinary Coach Workshop \nThese are interactive\, leadership learning\, assessing\, and planning experiences led by Jim Clemmer in: \n\nToronto – hosted by Workplace Safety and Prevention Services at the Centre for Health & Safety Innovation\, Mississauga\n\nThe Extraordinary Leader Workshop – Jan. 16\, 2018\n \nThe Extraordinary Coach Workshop – Jan. 17\, 2018\n \n\n\n\nRegister Now!  (don’t forget to use your muniSERV discount codes!) \nDiscount Code: MUNIS1 for 1 day ($150) or MUNIS2 for 2 day ($250) \n 
URL:https://muniserv.ca/event/leadership-development-and-coaching-skills-workshops-2
CATEGORIES:CAO Workshops,Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/ELbrochureimage.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20171129T093000
DTEND;TZID=America/Toronto:20171129T123000
DTSTAMP:20260411T154006
CREATED:20171017T150951Z
LAST-MODIFIED:20171017T150951Z
UID:11580-1511947800-1511958600@muniserv.ca
SUMMARY:Develop Your Assertive Voice
DESCRIPTION:Develop Your Assertive Voice – Half-day Workshop on Wednesday\, November 29th \nAssertiveness and self-confidence are crucial for success in life and in business.  It will mean the difference between feeling energized and feeling confident to take on day-to-day challenges\,  and feeling low self-worth\, diminished confidence and challenges when communicating with others.  This can cause one to experience many cascading challenges\, especially in the workplace and manifest in other ways such as: absenteeism\, depression and physical illnesses.  \nThat said\, given an opportunity to explore what assertiveness is\, how to recognize one’s own strengths and start to gain self-confidence\, can be the first steps to building on these skills and behaviours. \nRegister or learn more at: http://www.sparkyourvitality.com/product/develop-your-assertive-voice/ \n 
URL:https://muniserv.ca/event/develop-your-assertive-voice
CATEGORIES:Training Sessions
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20170815T160000
DTEND;TZID=America/Vancouver:20170818T120000
DTSTAMP:20260411T154006
CREATED:20170627T222906Z
LAST-MODIFIED:20170627T222906Z
UID:10127-1502812800-1503057600@muniserv.ca
SUMMARY:Boot Camp: Advanced Financial Leadership
DESCRIPTION:Date and Time – Tuesday\, August 15th\, 2017 – Friday\, August 18th\, 2017\, 12:00 PM PST\nLocation\n\nUniversity of Victoria\, Student Union Bldg\, Victoria\, BC V8P 5C2 \n\nDescription\n\nHOW CAN YOU ADAPT TO THE EVER-CHANGING ROLE OF THE LOCAL GOVERNMENT FINANCE OFFICER\, AND BECOME AN EFFECTIVE LEADER IN YOUR ORGANIZATION? \nStrengthen your leadership skills in this highly interactive and engaging program designed exclusively for finance professionals in local government. A combination of presentations on best practices and techniques\, and individual and small group exercises will exemplify how to master the leadership competencies necessary to address emerging issues facing local government. Gain the insights\, knowledge and skills to help you become a more effective and strategic leader. \nBe prepared for an intensive\, engaging and inspiring program that starts at 4:00 pm on Tuesday\, August 15th and finishes at noon on Friday\, 18th. All sessions will be held at the University of Victoria. Breakfast\, Lunch and Dinner will be included Wednesday and Thursday with Breakfast offered Friday morning. \n  \nPROGRAM OBJECTIVES: \nAdvanced Financial Leadership will introduce participants to a set of comprehensive leadership competencies needed to navigate the changing role of local government finance leaders\, while addressing the current issues facing local government in BC today. Recognized experts in the field of local government finance\, leadership\, strategic planning and communications will facilitate group exercises which have been developed to introduce and apply key leadership skill sets and competencies that can be used in your organization. \nIt is intended to give finance leaders in local government the skills they need to help enhance and transform their organizations to become more strategically focused on long term financial sustainability. Participants will be expected to come prepared to discuss current local government issues and best practices in the areas of: \n\nLong term financial planning and sustainable asset management\nFinancial reporting and accountability\nAward winning financial reporting and presentation skills\n\n  \nWHO SHOULD ATTEND: \nAdvanced Financial Leadership has been designed for finance leaders in local government who want to take their career to that next level\, and help their organization make effective use of current resources through a more strategic and long term focus throughout the organization. While this program has a focus on the long term financial issues facing local government\, it will also be relevant for all current and emerging leaders in local government finance. \nFor more information and to register click here.
URL:https://muniserv.ca/event/boot-camp-advanced-financial-leadership
LOCATION:British Columbia\, Canada
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/GFOA-BC.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170602T083000
DTEND;TZID=America/Toronto:20170602T170000
DTSTAMP:20260411T154006
CREATED:20170221T164625Z
LAST-MODIFIED:20170221T164625Z
UID:7622-1496392200-1496422800@muniserv.ca
SUMMARY:The Extraordinary Coach Workshop - The Clemmer Group
DESCRIPTION:Effective leaders have the potential to significantly in- crease their personal leadership impact by utilizing coaching skills to raise the productivity and effectiveness of those they work with. Whether you want to increase employee engagement or boost profitability\, great leadership in an organization matters. \nEnsure that your leaders are extraordinary — and drive extraordinary results. Register to attend one or more of these powerful coaching and leadership development workshops today! \nToronto – June 2  \nSPECIAL DISCOUNT for muniSERV Members \nSAVE: $150 (1 DAY) OR $250 (2 DAY) \nThe Extraordinary Coach Workshop is a is a one-day interactive\, skills-building experience\, led by Jim Clemmer.  Leaders who coach and develop others have a huge impact on bottom-line results. In The Extraordinary Coach Workshop\, you will develop the essential coaching skills that are required to be a great leader. In addition\, you will learn what extraordinary coaches do well and how you can maximize your leadership impact and inspire others to perform at their peak. \nKey Learnings \n\nBoost on-the-job coaching skills for maximum impact on employee attraction/retention\, engagement/commitment\, productivity\, and customer service.\nLearn the key attributes of great coaches\, what they do that makes them so effective\, and how they do it.\nLearn the key coaching skills that expand awareness\, discover superior solutions\, and make and implement better decisions.\nAnd more ….\n\nWorkshop Audience \nThe Extraordinary Coach is designed for anyone who seeks increased employee engagement\, improved productivity\, and the insightful application of a best- in-class    coaching framework. The Extraordinary Coach is being used extensively for individual leaders at all levels of an organization from senior executives to first-line supervisors\, who coach others as part of their job responsibilities. \nTo Learn More & Register – Extraordinary Coach Workshop– Please note Registration closes May 23\, 2017 \nSee muniSERV Events for more information on Day 2 of this Leadership Development & Coaching Skills series –  Extraordinary Leader Workshop \nHere’s a free whitepaper related to this workshop for you too:  FUEL Framework: What Makes The Extraordinary Coach Unique  \nFor over three decades\, Jim Clemmer’s keynote presentations\, workshops\, management team retreats\, seven bestselling books\, articles\, and blog have helped hundreds of thousands of people worldwide. The Clemmer Group is the Canadian strategic partner of Zenger Folkman\, an award-winning firm best known for its unique evidence-driven\, strengths-based system for developing extraordinary leaders and demonstrating the performance impact they have on organizations
URL:https://muniserv.ca/event/the-extraordinary-coach-workshop-the-clemmer-group
LOCATION:Toronto\, Canada
CATEGORIES:CAO Workshops,Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/ECbrochureimage.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170601T083000
DTEND;TZID=America/Toronto:20170601T170000
DTSTAMP:20260411T154006
CREATED:20170221T163629Z
LAST-MODIFIED:20170221T163629Z
UID:7614-1496305800-1496336400@muniserv.ca
SUMMARY:The Extraordinary Leader Workshop - The Clemmer Group
DESCRIPTION:In today’s rapidly changing\, highly competitive environment\, the organizations that excel in their respective markets will be those whose people are most competent\, passionate\, and focused on delivering results. \nToronto — June 1 \nSPECIAL DISCOUNT for muniSERV Members \nSAVE: $150 (1 DAY) OR $250 (2 DAY) \nExtraordinary Leader Workshop is a one-day interactive\, skills-building experience\, led by Jim Clemmer. It utilizes behavior modeling with interactive videos and real-time demonstrations.  This workshop presents a proven framework for helping individuals make a profound difference in their organization’s results\, and in their own performance and development. \nThe Extraordinary Leader Process and Participant Outcomes \nThis is a uniquely powerful leadership development system using strengths-based leadership development\, on a foundation of evidence-based approaches\, producing a highly personalized development plan\, that’s built around a best of class 360 multi-rater tool. \nWorkshop Audience \nThe Extraordinary Leader process is being used extensively for individual leaders at all levels of an organization from senior executives to first-line supervisors. Customized in-house sessions are delivered to executive or management teams\, other intact or cross-functional work teams\, or to individuals gathered from different parts of an organization. \nTo Learn More & Register – Extraordinary Leader Workshop – Please note Registration closes May 18\, 2017 \nHere too is a free whitepaper related to this workshop you might find interesting:  11 Components of a Best in Class 360 Assessment \nSee muniSERV Events for more information on Day 2 of this Leadership Development & Coaching Skills series –  Extraordinary Coach Workshop  \nFor over three decades\, Jim Clemmer’s keynote presentations\, workshops\, management team retreats\, seven bestselling books\, articles\, and blog have helped hundreds of thousands of people worldwide. The Clemmer Group is the Canadian strategic partner of Zenger Folkman\, an award-winning firm best known for its unique evidence-driven\, strengths-based system for developing extraordinary leaders and demonstrating the performance impact they have on organizations. \n 
URL:https://muniserv.ca/event/the-extraordinary-leader-workshop-the-clemmer-group
LOCATION:Toronto\, ON\, Canada
CATEGORIES:CAO Workshops,Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/ELbrochureimage.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170529T140000
DTEND;TZID=America/Toronto:20170529T163000
DTSTAMP:20260411T154006
CREATED:20170517T105838Z
LAST-MODIFIED:20170517T105838Z
UID:9302-1496066400-1496075400@muniserv.ca
SUMMARY:Seminar - A Sustainability Business Case Your CFO Will Love
DESCRIPTION:ISSP Alberta Chapter Presents: A Business Case Your CFO Will Love Seminar  \nLeader: Bob Willard\, Sustainability Advantage May 29th 2:30-4:30pm at Innovate Calgary \nWe are making progress on pressing sustainability issues\, but not enough progress\, fast enough.  Too many sustainability initiatives are failing.  Why?  Because they lack senior executive (CEO and CFO) support.  Why?  Because executives don’t always understand that sustainability initiatives are good for the company\, as well as for the environment and society. We need to support sustainability proposals with a more rigorous cost-benefit analysis that shows an attractive payback period and return on investment.  \nThis seminar is designed for professionals working to accelerate sustainability in industry\, government and corporations.   Bob Willard’s new\, free\, open-source\, fill-in-the-blanks Sustainability ROI Workbook enables a business case for sustainability proposals that CFOs will love. \nRegister Here: $50.00 Non-Members/$25.00 Members ISSP Members may also use this session to support ongoing credential maintenance. \nBecome an ISSP Alberta Chapter Member and get discounted access to local educational events\, professional development and certification\, as well as access to free webinars delivered by Sustainability Professionals world-wide! Learn more about the International Society for Sustainability Professionals (ISSP) and the ISSP Alberta Chapter! \nJoin our Linked In Group and follow us on Facebook for more local networking opportunities.
URL:https://muniserv.ca/event/seminar-a-sustainability-business-case-your-cfo-will-love
LOCATION:Innovate Calgary\, Calgary\, Alberta\, Canada
CATEGORIES:Training Sessions
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170524T090000
DTEND;TZID=America/Toronto:20170524T163000
DTSTAMP:20260411T154006
CREATED:20170508T195727Z
LAST-MODIFIED:20170508T195727Z
UID:9073-1495616400-1495643400@muniserv.ca
SUMMARY:Champions of Lean Six Sigma
DESCRIPTION:DATE: Wednesday\, May 24\, 2017 (1-Day Workshop) \n LOCATION: Town of Oakville \nMaking service improvements has typically been viewed\, as the way of introducing “higher costs and ultimately an increase in taxes”. Government Services are constantly under tremendous scrutiny with a focus on traditional cost-cutting measures such as; downsizing\, delaying the implementation/timing of a project\, cutting actual key components of the service\, etc… \nAt OMLI we are working closely with various governments and their agencies by shifting the focus on the “customer” with guaranteed process efficiencies and financial rewards! \n  “6 REASONS FOR CHANGE” \n\nYou have been doing the same thing over and over without any significant improvement – “same old results”.\nImproving services at the same or lower costs\, means getting a NEW PLAYBOOK!\nIf your objective is to find new capacity within your employees\, then you need to direct energy to important services and ELIMINATE the things that DON’T ADD VALUE.\nShifting your focus on your customer and eliminating the non-value added activities and business processes does NOT mean reducing quality customer service.\nRe-energizing your organization to get employees excited about what they do will ignite endless possibilities.\nTaking the time to examine the actual work performed will provide valuable insight into proper planning for the future.   \n\nRegister Here
URL:https://muniserv.ca/event/champions-of-lean-six-sigma
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/OMLI-SIG.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170516T090000
DTEND;TZID=America/Toronto:20170516T163000
DTSTAMP:20260411T154006
CREATED:20170502T181943Z
LAST-MODIFIED:20170502T182039Z
UID:8854-1494925200-1494952200@muniserv.ca
SUMMARY:The Reluctant Speaker/Presenter
DESCRIPTION:THE RELUCTANT SPEAKER/PRESENTER  \nMay 16\, 2017  \nMeet Our Facilitator – Shona Welsh  \nABOUT THIS WORKSHOP \n So much fun\, you won’t even notice you’re becoming an excellent speaker/presenter. \n This dynamic one-day workshop has been designed to conquer your fears\, build confidence\, and prove that you can survive in front of an audience. We incorporate specific exercises that focus on the “how” of effective speaking rather than the content of a speech\, including; vocal variety\, vocal energy\, volume\, body language\, eye contact\, and conquering fears and nerves. \n The session includes techniques from improvisational theatre and ends with all participants delivering a two-minute presentation about… anything! \n WHO SHOULD ATTEND: \n EVERYONE! This workshop is ideal for anyone who feels intimidated by speaking\, has had a negative past experience\, or is being newly required by the needs of their job to speak in meetings and deliver presentations. It is also a great refresher \nRegister here
URL:https://muniserv.ca/event/the-reluctant-speakerpresenter
LOCATION:Army Navy & Air Force Club\, 52 Morrow Road \, Barrie\, Ontario\, Canada
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/OMLI-SIG.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20170424
DTEND;VALUE=DATE:20170425
DTSTAMP:20260411T154006
CREATED:20161129T001012Z
LAST-MODIFIED:20161206T191652Z
UID:6707-1492992000-1493078399@muniserv.ca
SUMMARY:NECI - Interactive Course: Public Sector Procurement Program (PSPP) 201: Planning
DESCRIPTION:Apr 24 – May 19\, 2017 Public Sector Procurement Program (PSPP) 201:  Planning $879 \nThis interactive course is delivered over 4 weeks\, entirely online. It provides participants with a detailed understanding of the steps\, considerations and documentation needed to ensure that adequate planning is done for procurement and contracting processes. \nThe course covers the importance of a thorough market assessment when preparing a procurement plan\, and how to select the most appropriate solicitation methodology and minimize risk when setting up the evaluation and selection process. \nThe elements of a basic business case are discussed\, along with cost benefit analysis considerations. Key legal issues\, such as intellectual property and conflict of interest\, are explored\, and the importance of maintaining good vendor relationships throughout the procurement and contract management cycle is emphasized.
URL:https://muniserv.ca/event/neci-interactive-course
CATEGORIES:Training Sessions,Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170411T090000
DTEND;TZID=America/Toronto:20170411T120000
DTSTAMP:20260411T154006
CREATED:20170403T232308Z
LAST-MODIFIED:20170405T211217Z
UID:8167-1491901200-1491912000@muniserv.ca
SUMMARY:Procurement Essentials for Executives
DESCRIPTION:Date:  April 11\, 2017 \nTime:  9:00 – 12:00 PST \nTopic:  Procurement Essentials for Executives \nRegister Button:  http://neci-legaledge.com/eseminars/procurement-essentials-executives/ \nDESCRIPTION:  eSeminar (3-Hour online) \nExecutives and senior management provide oversight to ensure that procurement processes are conducted fairly\, legally and within corporate policy. This 3-hour eSeminar\, which includes a 15 minute break\, provides a high level overview of the foundational laws behind competitive contracting\, identifies key risk areas in the procurement process and outlines the critical role that executives play in ensuring that their organization receives maximum value from procurement activities. \nParticipants will identify the high-risk procurement activities in their own organization and discover strategies to mitigate those risks. \nLearning Objectives \n\nReview the laws of competitive contracting\nIdentify high-risk areas in the procurement process\nDiscover tips to avoid supplier challenges and claims of unfairness\nConsider how to avoid allegations of preference\, bias and conflict of interest\nOutline strategies to avoid personal and corporate liability\n\nPrice:  $297
URL:https://muniserv.ca/event/procurement-essential-for-executives
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/iStock-640287942.jpg
END:VEVENT
END:VCALENDAR