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DTSTART;TZID=America/Toronto:20210211T140000
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DTSTAMP:20260421T051636
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UID:30082-1613052000-1613057400@muniserv.ca
SUMMARY:Responding to Complex Social Issues: Municipal Roles and Promising Solutions to Homelessness\, Addictions\, and Social Disorder
DESCRIPTION:CAMA’S 50TH ANNIVERSARY PROFESSIONAL DEVELOPMENT SERIES – FREE WEBINARS \nAs part of our ongoing commitment to our members we are pleased to introduce the CAMA 50th Anniversary Professional Development Series for 2021. This new program will be comprised of various webinars that are coordinated for the CAO/City Manager\, senior managers and their employees.   Along with our own webinar series\, CAMA Partner companies will be providing educational and informative learning opportunities that showcase innovative services and products relevant to municipal management.   \nFree of charge to all CAMA members this will be a wonderful way to provide an eclectic selection of resources to all your employees. Please forward to your staff members. \n\n\n\n\nWebinar: Responding to Complex Social Issues: Municipal Roles and Promising Solutions to Homelessness\, Addictions\, and Social Disorder \n\n\n\n\nHosted by: Canadian Association of Municipal Administrators (CAMA)\nDate:  Thursday\, February 11th\, 2021\nTime:  2:00 p.m. to 3:30 p.m. EST\nVirtual Zoom Platform \nSpeakers: \nDr. Alina Turner\, HelpSeeker/Turner Strategies\nDena Kae Beno\, Housing and Homelessness Coordinator\, City of Abbotsford\, BC \nWho Can Attend this Webinar?: CAMA Members and Their Employees. Non-Members are also welcome to attend.\nWho Will Benefit from this Webinar: CAOs and Senior Management \nRegistration Cost: FREE but registration is required \nRegistration Link\nClick here for more details about the session \nMunicipalities of varying sizes across Canada are struggling to respond to the increasing visibility and velocity of complex social challenges. The visibility of the drug crisis\, compounded by housing affordability challenges\, and convoluted health and social response systems have highlighted the need for new ways of approaching these issues. \nWhat are promising approaches within the municipal purview and sphere of influences? This session will provide a practical overview of the national landscape to ground emerging promising approaches and learnings from diverse communities. Rather than a silver bullet\, the focus will be on untangling the current complexity involved in social challenges into actionable\, systems responses that balance diverse community needs.  \nContact Jennifer Goodine\, CAMA Executive Director at admin@camacam.ca if you have any questions about this opportunity.
URL:https://muniserv.ca/event/responding-to-complex-social-issues-municipal-roles-and-promising-solutions-to-homelessness-addictions-and-social-disorder
CATEGORIES:Training Sessions,Webinars
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DTSTART;TZID=America/Toronto:20210217T120000
DTEND;TZID=America/Toronto:20210217T130000
DTSTAMP:20260421T051636
CREATED:20210208T143257Z
LAST-MODIFIED:20210208T143257Z
UID:30281-1613563200-1613566800@muniserv.ca
SUMMARY:Customer Service Excellence - Maximizing Efficiency and Improving Customer Service   
DESCRIPTION:Customer Service Excellence – Maximizing Efficiency and Improving Customer Service \nAccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government \nIs your municipality looking for ways to improve your complaint and service request management? Do you want to better understand the issues citizens are bringing to your municipality? Would you like valuable reports for your department heads and council? How about collaborating with staff on the issues they are managing? Want to streamline services requests and effectively manage them? \nAccessE11 is a cloud-based\, easy-to-use software solution to assist municipalities in better managing\, tracking and reporting citizen inquiries\, issues and complaints impacting your community. \nRegister for our February Webinar to learn about all of this and more! \nPresented in Partnership with The Ontario Municipal Leadership Institute \n         
URL:https://muniserv.ca/event/customer-service-excellence-maximizing-efficiency-and-improving-customer-service-2
CATEGORIES:Training Sessions,Webinars
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DTSTART;TZID=America/Toronto:20210224T113000
DTEND;TZID=America/Toronto:20210224T123000
DTSTAMP:20260421T051636
CREATED:20201203T130557Z
LAST-MODIFIED:20210210T191015Z
UID:28900-1614166200-1614169800@muniserv.ca
SUMMARY:Finding Efficiencies in Procurement
DESCRIPTION:The Procurement Drop-In – Monthly Call-In Show\nJoin us for an interactive 30-40 minute presentation on relevant topics in by experts who work in the field of municipal procurement. Stick around after each session to get answers to your burning questions! \nComplementary Training Session #2 – Finding Efficiencies in Procurement \nDone poorly\, procurement can be a time and resource consuming activity. This session will provide low-lying fruit strategies to streamline procurement efforts while still ensuring compliance.    \n What You’ll Learn: Common strategies used to streamline procurement and lower transaction costs. \nHere’s an article from the Toronto Star on how the Municipality of Brockton recently updated its procurement policy to find efficiencies. \nRegister here \nThis is one of six (6) complimentary training sessions on municipal procurement.  Be sure to check out the others here.
URL:https://muniserv.ca/event/finding-efficiencies-in-procurement
CATEGORIES:Training Sessions,Webinars
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