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DTSTART;TZID=America/Toronto:20210415T120000
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DTSTAMP:20260619T145336
CREATED:20210407T120332Z
LAST-MODIFIED:20210407T130539Z
UID:31194-1618488000-1618491600@muniserv.ca
SUMMARY:Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
DESCRIPTION:April 15th 12pm – 1 pm EST \nCustomer Service Excellence – Maximizing Efficiency and Improving Customer Service \nAccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government \nProduce better relationships with citizens through automated status updates with a highly-integrated platform your staff will love. \n\nIs your municipality looking for ways to improve your complaint and service request management?\nDo you want to better understand the issues citizens are bringing to your municipality?\nWould you like for your citizens to be able to view and update the issues they bring to your municipality?\nWould you like valuable reports for your department heads and council?\nHow about collaborating with staff on the issues they are managing?\nWant to streamline services requests and effectively manage them?\n\nAccessE11 is a cloud-based\, easy-to-use software solution to assist municipalities in better managing\, tracking and reporting citizen inquiries\, issues and complaints impacting your community. \nRegister for our April Webinar to learn about all of this and more! \nPresented in Partnership with The Ontario Municipal Leadership Institute \n           
URL:https://muniserv.ca/event/customer-service-excellence-maximizing-efficiency-and-improving-customer-service-3
CATEGORIES:Training Sessions,Webinars
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DTSTART;TZID=America/Toronto:20210422T130000
DTEND;TZID=America/Toronto:20210422T140000
DTSTAMP:20260619T145336
CREATED:20210324T183016Z
LAST-MODIFIED:20210324T183016Z
UID:30996-1619096400-1619100000@muniserv.ca
SUMMARY:Digital Speaker Series - An Introduction to Surety Bonds
DESCRIPTION:bids&tenders Digital Speaker Series \nAn Introduction to Surety Bonds \nPresented in partnership with the Surety Association of Canada\, Steve Ness and Sharon Clark-Koufis have been invited to speak on the growing prevalence of e-bonding.  \n\n\nThis one-hour session will cover the following topics: \n\nOverview of Surety Bonds – What are they? How do they work?\nIn-depth review of standard construction bonds\nE-bonds – What are they? What are the benefits?\nMyths & misconceptions of surety bonds\nContractor default – what happens during the claim process?\nBonds for non-construction obligations (e.g.. maintenance/service contracts)\nQ&A\n\nRegister now for an overview of surety bonds\, including a discussion on e-bonding and the myths & misconceptions of surety bonds. Thurs Apr 22 at 1:00 PM ET.
URL:https://muniserv.ca/event/digital-speaker-series-an-introduction-to-surety-bonds
CATEGORIES:Webinars
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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210427T100000
DTEND;TZID=America/Toronto:20210427T110000
DTSTAMP:20260619T145336
CREATED:20210331T144417Z
LAST-MODIFIED:20210331T144417Z
UID:31093-1619517600-1619521200@muniserv.ca
SUMMARY:Digital Speaker Series - Trade Treaty Obligations in Canadian Public Sector Procurement
DESCRIPTION:It has been nearly four years since the implementation of CETA and CFTA. In that time we have seen the arrival of CPTPP\, the shift from NAFTA to CUSMA and Canada’s continued negotiation of more public procurement agreements. Join public procurement lawyer Timothy Cullen’s interactive presentation for: \n\nan overview of applicable trade treaty procurement rules;\na post-implementation update on the trade treaties in force; and\ninsights on what lies ahead.\n\n\n\nJoin us Tuesday\, April 27 at 10:00 AM ET to learn more!  \nLearn More & Register Here
URL:https://muniserv.ca/event/digital-speaker-series-trade-treaty-obligations-in-canadian-public-sector-procurement
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210428T113000
DTEND;TZID=America/Toronto:20210428T123000
DTSTAMP:20260619T145336
CREATED:20201203T131709Z
LAST-MODIFIED:20201203T132302Z
UID:28904-1619609400-1619613000@muniserv.ca
SUMMARY:How to Deal with Unhappy Bidders
DESCRIPTION:The Procurement Drop-In – Monthly Call-In Show\nJoin us for an interactive 30-40 minute presentation on relevant topics in by experts who work in the field of municipal procurement. Stick around after each session to get answers to your burning questions! \nComplementary Session # 4 – How to Deal with Unhappy Bidders \nThe CFTA and CETA have provided unhappy suppliers with new legal rights and remedies including a right to a debrief and new avenues of complaint.  We’ll look at the do’s and don’ts of handling bidder complaints. \nWhat You’ll Learn: Why you should offer debriefings and tips on how to effectively manage complaints to head off future litigation. \nRegister here \nThis is one of six (6) complimentary training sessions on municipal procurement.  Be sure to check out the others here. \n \n 
URL:https://muniserv.ca/event/how-to-deal-with-unhappy-bidders
CATEGORIES:Training Sessions,Webinars
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DTSTART;TZID=America/Toronto:20210429T130000
DTEND;TZID=America/Toronto:20210429T140000
DTSTAMP:20260619T145336
CREATED:20210324T183906Z
LAST-MODIFIED:20210324T183906Z
UID:31001-1619701200-1619704800@muniserv.ca
SUMMARY:Digital Speaker Series - Debrief is Not a Dirty Word!
DESCRIPTION:bids&tenders – Digital Speaker Series – Debrief is Not a Dirty Word!\n\n\n\n\nJoin Doreen Wong\, Principal Consultant with Robinson Global Management\, for a webinar shining a spotlight on public sector debriefs. \n\n\nDo you ever wonder why you have to give debriefs or what you should or should not say in debriefs? Does the thought of conducting debriefs cause you to break out in a cold sweat? Then\, join Doreen as she offers the “real talk” on: \n\nWIIFM – What’s in it for me (my organization)?\nDo’s & Don’ts in Delivering Debriefs\nMove the Needle on Debriefs: From Dodgy & Disturbing to Diligent & Defensible \n\nRegister to join us Thursday\, April 29 at 1:00 PM ET to learn more! 
URL:https://muniserv.ca/event/digital-speaker-series-debrief-is-not-a-dirty-word
CATEGORIES:Webinars
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