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UID:32893-1638964800-1638968400@muniserv.ca
SUMMARY:Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
DESCRIPTION:AccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government \nProduce better relationships with citizens through automated status updates with a highly-integrated platform your staff will love. \n\nIs your municipality looking for ways to improve your complaint and service request management?\nDo you want to better understand the issues citizens are bringing to your municipality?\nWould you like for your citizens to be able to view and update the issues they bring to your municipality?\nWould you like valuable reports for your department heads and council?\nHow about collaborating with staff on the issues they are managing?\nWant to streamline services requests and effectively manage them?\n\nAccessE11 is a cloud-based\, easy-to-use software solution to assist municipalities in better managing\, tracking and reporting citizen inquiries\, issues and complaints impacting your community. \nRegister for our Webinar to learn about all of this and more! \nPresented in Partnership with The Ontario Municipal Leadership Institute \n     
URL:https://muniserv.ca/event/customer-service-excellence-maximizing-efficiency-and-improving-customer-service-5
CATEGORIES:Webinars
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UID:32989-1639749600-1639755000@muniserv.ca
SUMMARY:CHANGE OF DATE - Free Training Webinar - Living Through a Ransomware Breach
DESCRIPTION:                   \nNOTICE OF CHANGE OF DATE \nDue to circumstances outside our control we have had to re-schedule this free training webinar to December 17th.  Our apologies for the change in date. \nmuniSERV is proud to partner with industry expert Valencia Risk\, to invite you to a complimentary 90-minute emergency cybersecurity awareness session on December 17th at 2:00pm EST\, Living through a Ransomware Breach. \nPresented by Aron Feuer 25 year veteran of the cybersecurity industry\, and developed in collaboration with our senior colleague Richard McDonald (former CIO of CSIS and CSE). This session is intended to inform City managers\, CAOs CFOs\, IT and IT and cybersecurity staff responsible for respond to a breach. \nSession Audience \nThis session is for City\, Town and Municipal employees that would be involved in a breach response or information protection. We invite CAO\, CFO\, CIO\, Legal\, and Emergency response executives\, Council\, and Privacy professionals to attend. \nSession Description: \nWhen an attack hits\, executives must act quickly. In a ransomware breach\, City managers are coming in cold\, navigating uncharted waters with untested tools and playbooks. This session will describe the importance of being prepared for an attack through sharing the experience of a ransomware outbreak – from initial breach to recovery.  Attendees will learn: \n\nWhat to expect from their cyber-insurance provider\, MSSP\, and tech partners\nWhere to act fast\, and how to make informed decisions during a breach\nWhat to measure for Cybersecurity health\nWhy a cybersecurity audit or assessment isn’t the best tool\nProtecting yourself when you work from home\nRecovering from a breach post-incident\n\nTo register for this event send your RSVP to rtitus@valencia.global \n \nAbout Aron Feuer\, Managing Director of Valencia IIP \nAron is the managing director of cybersecurity at Valencia. Before Valencia Aron founded Cygnos IT Security as head hacker\, and sold the firm to Grant Thornton in 2015. Valencia IIP specializes in cybersecurity\, privacy\, and cloud. Aron’s work is with the federal government\, cities\, provinces\, fortune firms\, national retailers. He’s responded to hacks by Anonymous\, lead classified security projects for the government\, and run hundreds of penetration tests\, risk assessments\, simulations and security incident responses. His certifications include CISSP\, CISA\, CRISC\, CRMA\, CDPSE and CIPP/C\, MCSE
URL:https://muniserv.ca/event/free-training-webinar-living-through-a-ransomware-breach
CATEGORIES:Training Sessions,Webinars
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