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DTSTART;TZID=America/Toronto:20171122T120000
DTEND;TZID=America/Toronto:20171122T124500
DTSTAMP:20260426T040527
CREATED:20171114T155755Z
LAST-MODIFIED:20171114T155755Z
UID:11919-1511352000-1511354700@muniserv.ca
SUMMARY:How will MPAC's Service Level Agreement Benefit Your Municipality?
DESCRIPTION:In December\, MPAC will begin implementing its Service Level Agreement (SLA) to all municipalities in Ontario. This means\, starting in January 2018\, municipalities will be able to measure MPAC’s performance in 14 key service areas. Jointly developed in partnership with municipalities\, the SLA is MPAC’s promise to deliver timely\, accurate and measurable products and services. Both MPAC and municipalities play a key role in delivering on this promise\, and the SLA outlines the roles and responsibilities of each party\, details the specific measures for success\, and includes a process to address service disruptions caused by MPAC’s failure to achieve service standards\, or a municipality’s failure to perform its dependencies. \nThis webinar is your chance to learn more about the SLA\, your municipal role\, and how through greater collaboration and information sharing\, municipalities can expect more stable\, transparent and predictable levels of service delivery from MPAC. \nREGISTER for November 22 @ 12:00 – 12:45 PM
URL:https://muniserv.ca/event/how-will-mpacs-service-level-agreement-benefit-your-municipality
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/mpac-logo_en.png
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DTSTAMP:20260426T040527
CREATED:20171121T144625Z
LAST-MODIFIED:20171121T144625Z
UID:12023-1511352000-1511354700@muniserv.ca
SUMMARY:How will MPAC’s Service Level Agreement Benefit You?
DESCRIPTION:In December\, MPAC will begin implementing its Service Level Agreement (SLA) to all municipalities in Ontario. This means\, starting in January 2018\, municipalities will be able to measure MPAC’s performance in 14 key service areas. \n\n\n Webinar Overview:\n Jointly developed in partnership with municipalities\, the SLA is MPAC’s promise to deliver timely\, accurate and measurable products and services. Both MPAC and municipalities play a key role in delivering on this promise\, and the SLA outlines the roles and responsibilities of each party\, details the specific measures for success\, and includes a process to address service disruptions caused by MPAC’s failure to achieve service standards\, or a municipality’s failure to perform its dependencies. \n This webinar is your chance to learn more about the SLA\, your municipal role\, and how through greater collaboration and information sharing\, municipalities can expect more stable\, transparent and predictable levels of service delivery from MPAC.\n\n \nClick here to learn more and register for MFOA’s complimentary webinar.
URL:https://muniserv.ca/event/how-will-mpacs-service-level-agreement-benefit-you
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/MFOA_logo_final_6.png
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