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DTSTART;TZID=America/Toronto:20180327T113000
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SUMMARY:Free Webinar - Managing Complaints\, Service Requests and Job Tracking
DESCRIPTION:Digital Government for Smaller Municipalities \nIn this webinar we will look at digital government through the lens of complaints\, service requests and  job management processes by reviewing potential tools. We will define digital government by framing it around the real experiences of smaller municipalities \nDigital Government does not need to start with citizen apps and a new website\, the recommendation is to start from the inside: create a better process\, provide tools with automation built-in to lessen the workload\, ensure everyone is empowered to be a citizen service leader. \nWhen you leave this webinar\, you will have: \n\nA better understanding of what digital government can look like for your municipality\nA list of free and low-cost tools/systems that can help you as you work towards the implementation of digital government in your community\nA strong understanding of the benefits of a better complaints and service request process\n\nAs part of the presentation everyone will receive a template for creating a citizen complaints policy document. The template takes about 15 minutes to fill and creates a professional\, multi-page policy document to use as a reference for all staff which will also satisfy the requirements of the ombudsman’s offices at the provincial and federal levels. \nBrad Pinch AccessE11 – Director of Municipal Needs \nOrganizer of Solutions: Digital Government for Smaller Municipalities \nRegister here \nVisit our Website
URL:https://muniserv.ca/event/free-webinar-managing-complaints-service-requests-and-job-tracking
CATEGORIES:Webinars
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