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UID:29894-1611057600-1611061200@muniserv.ca
SUMMARY:Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
DESCRIPTION:AccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government \nIs your municipality looking for ways to improve your complaint and service request management? Do you want to better understand the issues citizens are bringing to your municipality? Would you like valuable reports for your department heads and council? How about collaborating with staff on the issues they are managing? Want to streamline services requests and effectively manage them? \nAccessE11 is a cloud-based\, easy-to-use software solution to assist municipalities in better managing\, tracking and reporting citizen inquiries\, issues and complaints impacting your community. \nRegister for our January Webinar to learn about all of this and more! \nJanuary 19th 12pm – 1pm EST \n \nPresented in Partnership with The Ontario Municipal Leadership Institute
URL:https://muniserv.ca/event/customer-service-excellence-maximizing-efficiency-and-improving-customer-service
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/What-makes-good-customer-service-002.jpg
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