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DTSTART;TZID=America/Toronto:20210504T130000
DTEND;TZID=America/Toronto:20210504T140000
DTSTAMP:20260407T120705
CREATED:20210331T142523Z
LAST-MODIFIED:20210331T144519Z
UID:31087-1620133200-1620136800@muniserv.ca
SUMMARY:Digital Speaker Series - bids&tenders Information Session
DESCRIPTION:Douglas Faulkner\, Account Executive with bids&tenders\, will be doing a high-level presentation on the functionality and features of our eProcurement platform\, with time to answer any questions you may have.  \n\n\nThis thirty-minute session will cover how bids&tenders can help: \n\nBring procurement processes entirely online\nReduce spend through competitive bidding\, reduced labour costs\, etc. \nSave time in every aspect of the procurement process\nReduce or eliminate late and non-compliant bids\n\nJoin us Tuesday\, May 4 at 1:00 PM ET to learn more! \nLearn More & Register Here.
URL:https://muniserv.ca/event/digital-speakers-series-bidstenders-information-session
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210504T100000
DTEND;TZID=America/Toronto:20210504T113000
DTSTAMP:20260407T120705
CREATED:20210331T143821Z
LAST-MODIFIED:20210331T143931Z
UID:31090-1620122400-1620127800@muniserv.ca
SUMMARY:Digital Speaker Series - Supplier Performance & Management
DESCRIPTION:Building a strong and productive relationship with suppliers is a key element to successful procurement. Supplier performance is a key aspect of that relationship. Laura Case will be discussing how supplier performance and management can impact your procurement process\, and what you need to know to run a successful Supplier Performance Program.  \n\n\nThis one-hour session will discuss: \n\nThe differences between supplier management & performance\,\nThe benefits of having a centralized supplier management platform\,\nWho maintains the information\, \nWho creates and manages performance criteria\, and\nTips on creating a Supplier Performance Program.\n\nJoin us Tuesday\, May 4 at 10:00 AM ET to learn more!  \nLearn More & Register Here.
URL:https://muniserv.ca/event/digital-speaker-series-supplier-performance-management
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210503T163000
DTEND;TZID=America/Toronto:20210503T173000
DTSTAMP:20260407T120705
CREATED:20210412T143906Z
LAST-MODIFIED:20210412T175227Z
UID:31276-1620059400-1620063000@muniserv.ca
SUMMARY:Industry Standard Bid Documents vs. Agency Specific Bid Documents
DESCRIPTION:Industry Standard Bid Documents Versus Agency Specific Bid Documents \nDate:  May 3\, 2021 \nTime:  at 4:30 p.m. EDT \nLocation:  Zoom Virtual Platform \nThere are merits to using your internal bid documents but sometimes that isn’t possible. We will explore and compare industry standard bid documents versus internal templates. Join our panel to learn everything you need to know about how to create value in the process regardless of which bid documents you use. \nModerator:\n\nMichelle Palmer CSCMP\, CPPB– Manager of Purchasing\, Risk and Asset Management\, City of Owen Sound \nPanelists: \nJackie Osti – Manager of Purchasing and Risk Management Services\, County of Wellington\nVictoria Mirlocca\, CPPB\, C.Mgr.\, C.I.M\, CMM II – Procurement Manager\, Client Relations & Category Management\, City of Vaughan\nTina Iacoe – Procurement Manager\, City of Hamilton \nPricing \nMember Price: $10\nNon-Member Price: $15 \nEarn 2 CPD Points \nRegister here
URL:https://muniserv.ca/event/industry-standard-bid-documents-vs-agency-specific-bid-documents
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210429T130000
DTEND;TZID=America/Toronto:20210429T140000
DTSTAMP:20260407T120705
CREATED:20210324T183906Z
LAST-MODIFIED:20210324T183906Z
UID:31001-1619701200-1619704800@muniserv.ca
SUMMARY:Digital Speaker Series - Debrief is Not a Dirty Word!
DESCRIPTION:bids&tenders – Digital Speaker Series – Debrief is Not a Dirty Word!\n\n\n\n\nJoin Doreen Wong\, Principal Consultant with Robinson Global Management\, for a webinar shining a spotlight on public sector debriefs. \n\n\nDo you ever wonder why you have to give debriefs or what you should or should not say in debriefs? Does the thought of conducting debriefs cause you to break out in a cold sweat? Then\, join Doreen as she offers the “real talk” on: \n\nWIIFM – What’s in it for me (my organization)?\nDo’s & Don’ts in Delivering Debriefs\nMove the Needle on Debriefs: From Dodgy & Disturbing to Diligent & Defensible \n\nRegister to join us Thursday\, April 29 at 1:00 PM ET to learn more! 
URL:https://muniserv.ca/event/digital-speaker-series-debrief-is-not-a-dirty-word
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210428T113000
DTEND;TZID=America/Toronto:20210428T123000
DTSTAMP:20260407T120705
CREATED:20201203T131709Z
LAST-MODIFIED:20201203T132302Z
UID:28904-1619609400-1619613000@muniserv.ca
SUMMARY:How to Deal with Unhappy Bidders
DESCRIPTION:The Procurement Drop-In – Monthly Call-In Show\nJoin us for an interactive 30-40 minute presentation on relevant topics in by experts who work in the field of municipal procurement. Stick around after each session to get answers to your burning questions! \nComplementary Session # 4 – How to Deal with Unhappy Bidders \nThe CFTA and CETA have provided unhappy suppliers with new legal rights and remedies including a right to a debrief and new avenues of complaint.  We’ll look at the do’s and don’ts of handling bidder complaints. \nWhat You’ll Learn: Why you should offer debriefings and tips on how to effectively manage complaints to head off future litigation. \nRegister here \nThis is one of six (6) complimentary training sessions on municipal procurement.  Be sure to check out the others here. \n \n 
URL:https://muniserv.ca/event/how-to-deal-with-unhappy-bidders
CATEGORIES:Training Sessions,Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210427T100000
DTEND;TZID=America/Toronto:20210427T110000
DTSTAMP:20260407T120705
CREATED:20210331T144417Z
LAST-MODIFIED:20210331T144417Z
UID:31093-1619517600-1619521200@muniserv.ca
SUMMARY:Digital Speaker Series - Trade Treaty Obligations in Canadian Public Sector Procurement
DESCRIPTION:It has been nearly four years since the implementation of CETA and CFTA. In that time we have seen the arrival of CPTPP\, the shift from NAFTA to CUSMA and Canada’s continued negotiation of more public procurement agreements. Join public procurement lawyer Timothy Cullen’s interactive presentation for: \n\nan overview of applicable trade treaty procurement rules;\na post-implementation update on the trade treaties in force; and\ninsights on what lies ahead.\n\n\n\nJoin us Tuesday\, April 27 at 10:00 AM ET to learn more!  \nLearn More & Register Here
URL:https://muniserv.ca/event/digital-speaker-series-trade-treaty-obligations-in-canadian-public-sector-procurement
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210422T130000
DTEND;TZID=America/Toronto:20210422T140000
DTSTAMP:20260407T120705
CREATED:20210324T183016Z
LAST-MODIFIED:20210324T183016Z
UID:30996-1619096400-1619100000@muniserv.ca
SUMMARY:Digital Speaker Series - An Introduction to Surety Bonds
DESCRIPTION:bids&tenders Digital Speaker Series \nAn Introduction to Surety Bonds \nPresented in partnership with the Surety Association of Canada\, Steve Ness and Sharon Clark-Koufis have been invited to speak on the growing prevalence of e-bonding.  \n\n\nThis one-hour session will cover the following topics: \n\nOverview of Surety Bonds – What are they? How do they work?\nIn-depth review of standard construction bonds\nE-bonds – What are they? What are the benefits?\nMyths & misconceptions of surety bonds\nContractor default – what happens during the claim process?\nBonds for non-construction obligations (e.g.. maintenance/service contracts)\nQ&A\n\nRegister now for an overview of surety bonds\, including a discussion on e-bonding and the myths & misconceptions of surety bonds. Thurs Apr 22 at 1:00 PM ET.
URL:https://muniserv.ca/event/digital-speaker-series-an-introduction-to-surety-bonds
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210415T120000
DTEND;TZID=America/Toronto:20210415T130000
DTSTAMP:20260407T120705
CREATED:20210407T120332Z
LAST-MODIFIED:20210407T130539Z
UID:31194-1618488000-1618491600@muniserv.ca
SUMMARY:Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
DESCRIPTION:April 15th 12pm – 1 pm EST \nCustomer Service Excellence – Maximizing Efficiency and Improving Customer Service \nAccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government \nProduce better relationships with citizens through automated status updates with a highly-integrated platform your staff will love. \n\nIs your municipality looking for ways to improve your complaint and service request management?\nDo you want to better understand the issues citizens are bringing to your municipality?\nWould you like for your citizens to be able to view and update the issues they bring to your municipality?\nWould you like valuable reports for your department heads and council?\nHow about collaborating with staff on the issues they are managing?\nWant to streamline services requests and effectively manage them?\n\nAccessE11 is a cloud-based\, easy-to-use software solution to assist municipalities in better managing\, tracking and reporting citizen inquiries\, issues and complaints impacting your community. \nRegister for our April Webinar to learn about all of this and more! \nPresented in Partnership with The Ontario Municipal Leadership Institute \n           
URL:https://muniserv.ca/event/customer-service-excellence-maximizing-efficiency-and-improving-customer-service-3
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/citizen-engagement-002.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210331T113000
DTEND;TZID=America/Toronto:20210331T123000
DTSTAMP:20260407T120705
CREATED:20201203T131352Z
LAST-MODIFIED:20201203T131352Z
UID:28902-1617190200-1617193800@muniserv.ca
SUMMARY:Making Procurement Work in Your Small Municipality
DESCRIPTION:The Procurement Drop-In – Monthly Call-In Show\nJoin us for an interactive 30-40 minute presentation on relevant topics in by experts who work in the field of municipal procurement. Stick around after each session to get answers to your burning questions! \nComplementary Online Training – Session #3 – Making Procurement Work in Your Small Municipality \nDoing procurement without procurement staff? This session is designed for you. In this session we review a checklist of items that small municipalities should have in place to operate a do-it-yourself procurement model while managing legal\, operational and reputational risks associated with procurement.   \nWhat You’ll Learn: Building a governance framework that facilitates a DIY model for procurement. \nRegister here \nThis is one of six (6) complimentary training sessions on municipal procurement.  Be sure to check out the others here.
URL:https://muniserv.ca/event/making-procurement-work-in-your-small-municipality
CATEGORIES:Training Sessions,Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210323T120000
DTEND;TZID=America/Toronto:20210323T130000
DTSTAMP:20260407T120705
CREATED:20210305T163812Z
LAST-MODIFIED:20210305T163812Z
UID:30741-1616500800-1616504400@muniserv.ca
SUMMARY:Free Webinar - Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
DESCRIPTION:Customer Service Excellence – Maximizing Efficiency and Improving Customer Service \n March 23rd  12pm – 1pm EST \nAccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government \nIs your municipality looking for ways to improve your complaint and service request management? Do you want to better understand the issues citizens are bringing to your municipality? Would you like for your citizens to be able to view and update the issues they bring to your municipality? \nWould you like valuable reports for your department heads and council? How about collaborating with staff on the issues they are managing? Want to streamline services requests and effectively manage them? \nAccessE11 is a cloud-based\, easy-to-use software solution to assist municipalities in better managing\, tracking and reporting citizen inquiries\, issues and complaints impacting your community. \nRegister for our March Webinar to learn about all of this and more! \nPresented in Partnership with The Ontario Municipal Leadership Institute \n                    \n 
URL:https://muniserv.ca/event/free-webinar-customer-service-excellence-maximizing-efficiency-and-improving-customer-service
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210308T120000
DTEND;TZID=America/Toronto:20210308T123000
DTSTAMP:20260407T120705
CREATED:20210227T181447Z
LAST-MODIFIED:20210227T181447Z
UID:30654-1615204800-1615206600@muniserv.ca
SUMMARY:Free Webinar- Up Your Game: Choose to Challenge Yourself
DESCRIPTION:In Celebration of International Women’s Day on March 8 – Prism Group Int’n presents: \nIWD2021 “Up Your Game: Choose to Challenge Yourself” \n\n\nYou likely seldom question your attitudes\, perceptions and beliefs. It’s difficult and challenging to see the world through a lens that is not of your making. Yet\, sometimes your biases and lenses get in the way of your own fulfillment and success because of the level of “fact” you place on them either consciously or unconsciously.\n\n\n\n\nSo\, Up Your Game: Choose to Challenge Yourself! \n\n\n\n\n\nLearn More about this special complimentary webinar\, in celebration of International Women’s Day! \n\n\n\nJoin me\, Sophie Mathewson\, PCC\, Strategic Advisor & Coach – on Monday\, March 8th at noon (EST) for a virtual Brown Bag Lunch n’ Learn \nRegister Here!
URL:https://muniserv.ca/event/free-webinar-up-your-game-choose-to-challenge-yourself
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/IWD-2021_PrismGroup-e1614449574240.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210305T130000
DTEND;TZID=America/Toronto:20210305T140000
DTSTAMP:20260407T120705
CREATED:20210223T132249Z
LAST-MODIFIED:20210223T132249Z
UID:30595-1614949200-1614952800@muniserv.ca
SUMMARY:Canada Healthy Communities Initiative Webinar
DESCRIPTION:Canada Healthy Communities Initiative Webinar – March 5\n\nDescription \nThe Government of Canada has announced that the Community Foundations of Canada\, along with the Canadian Urban Institute\, are now accepting proposals for access to $31 million under the Healthy Communities Initiative. Please join us on Friday\, March 5th at 1 p.m. EST for a hands-on webinar as we walk through how to apply and share ideas from communities that use Penelope software to assist those most affected by COVID-19.\n\nTime \n\nMar 5\, 2021 01:00 PM in Eastern Time (US and Canada) \nLearn more by viewing our recent article. \nRegister here
URL:https://muniserv.ca/event/canada-healthy-communities-initiative-webinar
CATEGORIES:Training Sessions,Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210224T113000
DTEND;TZID=America/Toronto:20210224T123000
DTSTAMP:20260407T120705
CREATED:20201203T130557Z
LAST-MODIFIED:20210210T191015Z
UID:28900-1614166200-1614169800@muniserv.ca
SUMMARY:Finding Efficiencies in Procurement
DESCRIPTION:The Procurement Drop-In – Monthly Call-In Show\nJoin us for an interactive 30-40 minute presentation on relevant topics in by experts who work in the field of municipal procurement. Stick around after each session to get answers to your burning questions! \nComplementary Training Session #2 – Finding Efficiencies in Procurement \nDone poorly\, procurement can be a time and resource consuming activity. This session will provide low-lying fruit strategies to streamline procurement efforts while still ensuring compliance.    \n What You’ll Learn: Common strategies used to streamline procurement and lower transaction costs. \nHere’s an article from the Toronto Star on how the Municipality of Brockton recently updated its procurement policy to find efficiencies. \nRegister here \nThis is one of six (6) complimentary training sessions on municipal procurement.  Be sure to check out the others here.
URL:https://muniserv.ca/event/finding-efficiencies-in-procurement
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Procurment-Efficiencies-AdobeStock_107959890-002-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210217T120000
DTEND;TZID=America/Toronto:20210217T130000
DTSTAMP:20260407T120705
CREATED:20210208T143257Z
LAST-MODIFIED:20210208T143257Z
UID:30281-1613563200-1613566800@muniserv.ca
SUMMARY:Customer Service Excellence - Maximizing Efficiency and Improving Customer Service   
DESCRIPTION:Customer Service Excellence – Maximizing Efficiency and Improving Customer Service \nAccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government \nIs your municipality looking for ways to improve your complaint and service request management? Do you want to better understand the issues citizens are bringing to your municipality? Would you like valuable reports for your department heads and council? How about collaborating with staff on the issues they are managing? Want to streamline services requests and effectively manage them? \nAccessE11 is a cloud-based\, easy-to-use software solution to assist municipalities in better managing\, tracking and reporting citizen inquiries\, issues and complaints impacting your community. \nRegister for our February Webinar to learn about all of this and more! \nPresented in Partnership with The Ontario Municipal Leadership Institute \n         
URL:https://muniserv.ca/event/customer-service-excellence-maximizing-efficiency-and-improving-customer-service-2
CATEGORIES:Training Sessions,Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210211T140000
DTEND;TZID=America/Toronto:20210211T153000
DTSTAMP:20260407T120705
CREATED:20210129T132833Z
LAST-MODIFIED:20210129T140346Z
UID:30082-1613052000-1613057400@muniserv.ca
SUMMARY:Responding to Complex Social Issues: Municipal Roles and Promising Solutions to Homelessness\, Addictions\, and Social Disorder
DESCRIPTION:CAMA’S 50TH ANNIVERSARY PROFESSIONAL DEVELOPMENT SERIES – FREE WEBINARS \nAs part of our ongoing commitment to our members we are pleased to introduce the CAMA 50th Anniversary Professional Development Series for 2021. This new program will be comprised of various webinars that are coordinated for the CAO/City Manager\, senior managers and their employees.   Along with our own webinar series\, CAMA Partner companies will be providing educational and informative learning opportunities that showcase innovative services and products relevant to municipal management.   \nFree of charge to all CAMA members this will be a wonderful way to provide an eclectic selection of resources to all your employees. Please forward to your staff members. \n\n\n\n\nWebinar: Responding to Complex Social Issues: Municipal Roles and Promising Solutions to Homelessness\, Addictions\, and Social Disorder \n\n\n\n\nHosted by: Canadian Association of Municipal Administrators (CAMA)\nDate:  Thursday\, February 11th\, 2021\nTime:  2:00 p.m. to 3:30 p.m. EST\nVirtual Zoom Platform \nSpeakers: \nDr. Alina Turner\, HelpSeeker/Turner Strategies\nDena Kae Beno\, Housing and Homelessness Coordinator\, City of Abbotsford\, BC \nWho Can Attend this Webinar?: CAMA Members and Their Employees. Non-Members are also welcome to attend.\nWho Will Benefit from this Webinar: CAOs and Senior Management \nRegistration Cost: FREE but registration is required \nRegistration Link\nClick here for more details about the session \nMunicipalities of varying sizes across Canada are struggling to respond to the increasing visibility and velocity of complex social challenges. The visibility of the drug crisis\, compounded by housing affordability challenges\, and convoluted health and social response systems have highlighted the need for new ways of approaching these issues. \nWhat are promising approaches within the municipal purview and sphere of influences? This session will provide a practical overview of the national landscape to ground emerging promising approaches and learnings from diverse communities. Rather than a silver bullet\, the focus will be on untangling the current complexity involved in social challenges into actionable\, systems responses that balance diverse community needs.  \nContact Jennifer Goodine\, CAMA Executive Director at admin@camacam.ca if you have any questions about this opportunity.
URL:https://muniserv.ca/event/responding-to-complex-social-issues-municipal-roles-and-promising-solutions-to-homelessness-addictions-and-social-disorder
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CAMA_LogoENG.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210127T113000
DTEND;TZID=America/Toronto:20210127T123000
DTSTAMP:20260407T120705
CREATED:20201203T130256Z
LAST-MODIFIED:20201203T130256Z
UID:28898-1611747000-1611750600@muniserv.ca
SUMMARY:Everything You Need to Know about Municipal Procurement in 30 Minutes
DESCRIPTION:The Procurement Drop-In – Monthly Call-In Show\nJoin us for an interactive 30-40 minute presentation on relevant topics in by experts who work in the field of municipal procurement. Stick around after each session to get answers to your burning questions! \nComplementary Training Session #1 – Everything You Need to Know about Municipal Procurement in 30 Minutes \nA 30-minutes overview of all you need to know about municipal procurement law\, including key common law principles and the main trade agreements and where the risks lie for municipalities. \nWhat You’ll Learn: Key principles of municipal procurement law and common pitfalls to avoid! \nRegister here. \nNote:  This is a series of six (6) complementary training sessions on municipal procurement. Be sure to check out the others here.
URL:https://muniserv.ca/event/everything-you-need-to-know-about-municipal-procurement-in-30-minutes
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Procurement-1AdobeStock_222040825-002-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210119T120000
DTEND;TZID=America/Toronto:20210119T130000
DTSTAMP:20260407T120705
CREATED:20210115T142626Z
LAST-MODIFIED:20210115T142626Z
UID:29894-1611057600-1611061200@muniserv.ca
SUMMARY:Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
DESCRIPTION:AccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government \nIs your municipality looking for ways to improve your complaint and service request management? Do you want to better understand the issues citizens are bringing to your municipality? Would you like valuable reports for your department heads and council? How about collaborating with staff on the issues they are managing? Want to streamline services requests and effectively manage them? \nAccessE11 is a cloud-based\, easy-to-use software solution to assist municipalities in better managing\, tracking and reporting citizen inquiries\, issues and complaints impacting your community. \nRegister for our January Webinar to learn about all of this and more! \nJanuary 19th 12pm – 1pm EST \n \nPresented in Partnership with The Ontario Municipal Leadership Institute
URL:https://muniserv.ca/event/customer-service-excellence-maximizing-efficiency-and-improving-customer-service
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/What-makes-good-customer-service-002.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20201215T120000
DTEND;TZID=America/Toronto:20201215T123000
DTSTAMP:20260407T120705
CREATED:20201208T124741Z
LAST-MODIFIED:20201208T124741Z
UID:29256-1608033600-1608035400@muniserv.ca
SUMMARY:Free Webinar - Workplace Stress - From Bandaid to Real Aid
DESCRIPTION:Workplace Stress: From Bandaid to Real Aid – Executive Briefing \nIn this informative 30-min webinar you will: \n\nLearn about the 7 areas of organizational stress. Each of which can be measured\, and is within your control!\nSee the power of actionable data.\nDiscover 3 key action items you can do right now to reduce stress in the workplace.\n\nAll participants will receive a “10 Ways to Increase Your Emotional Intelligence” ebook + a special offer. \nJoin Sophie Mathewson\, PCC of Prism Group Int’l in this eye-opening briefing where you will clearly see that there are many workplace stressors that can be identified and quantified and may validate or invalidate current beliefs. \nRegister Here  \n 
URL:https://muniserv.ca/event/free-webinar-workplace-stress-from-bandaid-to-real-aid
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20201211T140000
DTEND;TZID=America/Toronto:20201211T150000
DTSTAMP:20260407T120705
CREATED:20201202T125057Z
LAST-MODIFIED:20201202T125057Z
UID:29133-1607695200-1607698800@muniserv.ca
SUMMARY:Free Webinar - Federal Technology Fund Addresses Covid-19 Community Challenge
DESCRIPTION:Webinar – Federal Technology Fund Addresses Covid-19 Community Challenge \nCOVID-19 is forcing over 3200 communities across Canada to find new ways to address the immediate and ongoing challenges posed by the pandemic. Infrastructure Canada created the Healthy Canada Communities Initiative to help municipalities identify and deliver innovative digital projects that address changing community needs through the use of data and connected technologies. \nThe agency responsible for coordinating the procurement of all proposals under the $31 million fund will be announced shortly. \nIn the interim\, communities especially the smaller ones\, are encouraged to develop innovative project ideas that address immediate and ongoing needs arising from Covid-19. To help you with that\, we invited the federal government\, technology leaders and social service organizations to share ideas that will help build successful innovative digital projects that is inclusive and recognizes Canada’s proud history of diversity and youth. Our panel of experts will share how digital solutions can respond to immediate and ongoing needs arising from COVID-19 as municipalities build back better using good tech as tech for good. \nThe diverse panel of experts include Minister Bardish Chagger MP for Waterloo\, Iain Klugman of Communitech\, Tracy Elop from Carizon\, John Neufeld from House of Friendship\, and Dana Fox from Athena Software. \nKick start your conversation and discover innovative digital projects that address your changing community needs through the use of data and connected technologies. \nYour build back better plan starts December 11 at 2 PM EST with ideas\, planning and funding. It’s all here. \nClick here to register.   \nWe look forward to seeing you there! \n  \n 
URL:https://muniserv.ca/event/free-webinar-federal-technology-fund-addresses-covid-19-community-challenge
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Dana-iStock-619518292-002.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20201112T190000
DTEND;TZID=America/Toronto:20201112T203000
DTSTAMP:20260407T120705
CREATED:20201022T145657Z
LAST-MODIFIED:20201022T145657Z
UID:28470-1605207600-1605213000@muniserv.ca
SUMMARY:Durham VRA Social Event
DESCRIPTION:  \nDurham VRA Social Event \nOur Volunteer Regional Ambassadors (VRAs) for 2020-21 are finalized and that the regional (virtual) networking events for Fall 2020 are now open for registration. \nPlease welcome our VRAs\, as they are indeed excited to be back and to have the opportunity to meet you all virtually. Our VRAs have planned these events to ensure that the essence of collaboration and learning is retained even though the events take place virtually. \nVRA 2020-201 and Upcoming Regional Networking Events \n7:00 PM – 7:10 PM EST – Opening of the event and Durham VRA Introduction \n7:10 PM – 7:40 PM EST  – Presentation \nStephanie Lin\nFounder and CEO – Smart Living 365 \n7:45 PM EST – 8:30 PM EST – Networking \nTickets:\nMembers – $10\nNon-Members – $15 \nDate: November 12\, 2020 \nTime:7:00 p.m. \nLocation: Zoom Virtual Platform \nLearn More & Register \n 
URL:https://muniserv.ca/event/durham-vra-social-event
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20201105T053000
DTEND;TZID=America/Toronto:20201105T183000
DTSTAMP:20260407T120705
CREATED:20201022T144127Z
LAST-MODIFIED:20201022T144359Z
UID:28466-1604554200-1604601000@muniserv.ca
SUMMARY:The Art of Mindful Storytelling - How Storytelling can level you up as a leader
DESCRIPTION: \n \nToronto VRA Social Event – The Art of Mindful Storytelling – How Storytelling can level you up as a leader\nOur Volunteer Regional Ambassadors (VRAs) for 2020-21 are finalized and that the regional (virtual) networking events for Fall 2020 are now open for registration. \nPlease welcome our VRAs\, as they are indeed excited to be back and to have the opportunity to meet you all virtually. Our VRAs have planned these events to ensure that the essence of collaboration and learning is retained even though the events take place virtually. \nVRA 2020-201 and Upcoming Regional Networking Events \nThe Art of Mindful Storytelling – How Storytelling can level you up as a leader\nJoin the Toronto VRA’s Dorina Vendramin and Wendy Nguyen as they welcome Co-Founder and VP\, Admit One Productions & Double J Lifestyle\, Jennifer James. Jennifer will teach how storytelling can level YOU up as a leader. \n5:30 pm – 6:30 pm – Presentation by Jennifer James\n6:30 pm – 6:50 pm – Open Q&A \n\nTickets:\nMembers – $10\nNon-Members – $15 \nDate: November 5\, 2020 \nTime:  5:30 p.m. \nLocation:  Zoom Virtual Platform \nLearn More & Register Here
URL:https://muniserv.ca/event/he-art-of-mindful-storytelling-how-storytelling-can-level-you-up-as-a-leader
CATEGORIES:Training Sessions,Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20201104T120000
DTEND;TZID=America/Toronto:20201104T130000
DTSTAMP:20260407T120705
CREATED:20201024T121813Z
LAST-MODIFIED:20201024T121813Z
UID:28507-1604491200-1604494800@muniserv.ca
SUMMARY:Plain Language Report Writing for Municipal Council & Community
DESCRIPTION:LIVE WEBINAR \nNovember 4\, 2020  12pm – 1pm (EST) \nLiteracy has significantly changed over this past decade and its meaning has expanded far beyond basic reading and writing skills. In Canada\, we have a 99% literacy rate\, however\, literacy also encompasses the ability to use; language\, numbers\, images\, and technology.  \nPlain language as we know it\, (aka plain English) is a way of writing or presenting information so that readers can understand quickly and easily. Plain language should be easy to read\, easy to understand and easy to use. The more concise your messaging\, the more likely you will connect with your audience and they will relate and appreciate what you say. \nToday\, it is more important than ever\, that we communicate in plain language. In this webinar we will discuss: \n\nWriting Styles\nWhy it is important to leave the jargon behind\nBoosting writing speeds & shedding bad habits\nTools & Techniques so you don’t kill your content\nUnderstanding rules you should break & rules you shouldn’t\nUtilizing report templates to increase time management\nJoint Authorship\nUnderstanding Council Expectations\nGrammar Tips & Tricks and what to avoid\nHow mind mapping can get you going & help organize the thought process\nComputer Tools: readability stats\, fonts & features (ODOA Compliance)\nDesign Tips \n\nLearn More & Register 
URL:https://muniserv.ca/event/plain-language-report-writing-for-municipal-council-community
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/OMLI-SIG-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20201028T120000
DTEND;TZID=America/Toronto:20201028T130000
DTSTAMP:20260407T120705
CREATED:20201024T122242Z
LAST-MODIFIED:20201024T122242Z
UID:28510-1603886400-1603890000@muniserv.ca
SUMMARY:Managing Email Overload in Times of COVID
DESCRIPTION:Managing E-Mail Overload – Is Your Schedule Realistic?  \nPart 2 – Wednesday\, October 28 (12pm – 1pm\, EST) \nDoes your inbox make you sweat?  \nWith the majority of the workforce now working from home due to COVID\, e-mail traffic is at an all-time high.  \nIn this webinar we will provide you with strategies to help you to organize and prioritize the traffic jam in your inbox while maximizing productivity and purpose while working from home and most importantly – learning how to clear the clutter! \nLearn More & Register Here
URL:https://muniserv.ca/event/managing-email-overload-in-times-of-covid
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/OMLI-SIG-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20201027T170000
DTEND;TZID=America/Toronto:20201027T180000
DTSTAMP:20260407T120705
CREATED:20200914T155034Z
LAST-MODIFIED:20200914T155034Z
UID:27858-1603818000-1603821600@muniserv.ca
SUMMARY:Adapting Inventory to Spikes in Demand and Short Supply
DESCRIPTION:Free Live Chat Session \nAdapting Inventory to spikes in demand and short supply \nHow are you adapting your Lean Inventory strategies post-pandemic? With the challenges demonstrated by “just-in-time” inventory practices recently\, sudden advent of unexpected peak season and the upcoming holiday season\, what does an ideal inventory management strategy look like? \nWhen: October 27\, 2020\nWhere: Zoom\nPrice: Free \nREGISTER HERE
URL:https://muniserv.ca/event/adapting-inventory-to-spikes-in-demand-and-short-supply
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/scma_primary_logo-1-e1618238305894.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200929T163000
DTEND;TZID=America/Toronto:20200929T183000
DTSTAMP:20260407T120705
CREATED:20200917T142433Z
LAST-MODIFIED:20200917T142433Z
UID:27892-1601397000-1601404200@muniserv.ca
SUMMARY:Free Webinar - Systemic Racism in Supply Chain: What Are You Doing to Bring A Change?
DESCRIPTION:Live Chat Series – Systemic Racism in Supply Chain: What Are You Doing to Bring A Change?\nDate:  September 29\, 2020 \nTime: 4:30 – 6:30 pm EDT \nZoom Virtual Platform – Complimentary Webinar \nJoin our Panel discussion about Systemic Racism and learn how to proactively participate in supporting the movement towards equality in your workplace. \nOpening Remarks:\nHugh Lawson\nDirector\, Business Development\, Canada\nStaples \nModerator:\nWael Safwat\nDirector of Procurement\, North America\nBlack & McDonald \nPanelists:\nJason Murray\nPresident and Managing Partner\nBIPOC Executive Search \nTheresa Harrison\nDirector\, Environmental Social Governance Services\, Procurement\, Business Enablement\nErnst & Young LLP \nHugh Amiel\nDirector of Procurement\nUniversity Health Network (UHN) \nComplimentary for members and non-members \nEarn 2 CPD Points \nRegister here
URL:https://muniserv.ca/event/free-webinar-systemic-racism-in-supply-chain-what-are-you-doing-to-bring-a-change
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/19-2612-Supply_Chain_Canada_Systemic_Racism_August_17_2020.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200929T163000
DTEND;TZID=America/Toronto:20200929T173000
DTSTAMP:20260407T120705
CREATED:20200901T181825Z
LAST-MODIFIED:20200901T181825Z
UID:27648-1601397000-1601400600@muniserv.ca
SUMMARY:Systemic Racism: What Are You Doing To Bring Change?
DESCRIPTION:Free Live Chat Session \nSystemic Racism: What Are You Doing To Bring Change? \nJoin our Panel discussion about Systemic Racism and learn how to proactively participate in supporting the movement towards equality in your workplace. \nOpening Remarks:\nHugh Lawson\nDirector\, Business Development\, Canada\nStaples \nModerator:\nWael Safwat\nDirector of Procurement\, North America\nBlack & McDonald \nPanelists:\nJason Murray\nPresident and Managing Partner\nBIPOC Executive Search \nTheresa Harrison\nDirector\, Environmental Social Governance Services\, Procurement\, Business Enablement\nErnst & Young LLP \nHugh Amiel\nDirector of Procurement\nUniversity Health Network (UHN) \nOur panelists will share their personal stories and we encourage you to share your story or your question for the panel here \nComplimentary for members and non-members \nEarn 2 CPD Points \nWhen: September 29\, 2020\nWhere: Zoom\nPrice: Free\nREGISTER HERE
URL:https://muniserv.ca/event/systemic-racism-what-are-you-doing-to-bring-change
CATEGORIES:Free Offers,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/scma_primary_logo-1-e1618238305894.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200826T163000
DTEND;TZID=America/Toronto:20200826T180000
DTSTAMP:20260407T120705
CREATED:20200716T121413Z
LAST-MODIFIED:20200805T130807Z
UID:27086-1598459400-1598464800@muniserv.ca
SUMMARY:COVID Recovery and Preparing for the Fall Wave
DESCRIPTION:COVID Recovery and Preparing for the Fall Wave \nDate: Aug 26\, 2020 \nTime: 4:30 PM (EDT) \nLocation: Zoom Virtual Platform \nSupply Chain Canada\, Ontario Institute and OPBA Jointly Host Their Third Learning & Networking Event (Virtually) \nStay tuned for more details. \nOpening Note: Laura Cocuzzi\, Manager – Procurement & Planning\, Region of Peel | Board Member – Supply Chain Canada\, Ontario Institute \nPanel Introduction: Chris Penny\, Kinetic GPO \nPanel: \nUmesh Kalia  – Procurement Manager\, City of Vaughan\nTina Iacoe – Procurement Manager\, City of Hamilton\nTracey Dennis  – Chief Procurement Officer\, The Ottawa Hospital\nMai Gagujas – Procurement and Supply Chain\, The Manitoba Securities Commission \nRegister here \nPricing \n\nMember – $10\nNon-Member – $20\n\nEarn 2 CPD Points
URL:https://muniserv.ca/event/covid-recovery-and-preparing-for-the-fall-wave
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/19-2612-Supply_Chain_Canada_Ontario-Public-Buyers-Association_July_13.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200714T110000
DTEND;TZID=America/Toronto:20200714T120000
DTSTAMP:20260407T120705
CREATED:20200701T121423Z
LAST-MODIFIED:20200701T121423Z
UID:26787-1594724400-1594728000@muniserv.ca
SUMMARY:Free Webinar - Are My People Ok?
DESCRIPTION:If you are a leader you need to know this.  Your people are coping with unprecedented levels of stress right now.  \nIn this video you learn what three things you can do right now to help your people.  \nIf you want to take a deeper dive into this topic\, join me for my free webinar on July 14th at 11:00am ET.  \nRegister Today!  \n  \nJacqueline Arnold  ●  Founder \n519-386-9610  ●  jackie@iheartmywork.ca \nwww.iheartmywork.ca
URL:https://muniserv.ca/event/free-webinar-are-my-people-ok
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/IheartmyworkCP-Banner-tagline-1280x560-zoom.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200706T140000
DTEND;TZID=America/Toronto:20200706T150000
DTSTAMP:20260407T120705
CREATED:20200629T122422Z
LAST-MODIFIED:20200629T122528Z
UID:26771-1594044000-1594047600@muniserv.ca
SUMMARY:Free LevellingUp Mastermind Cohort – Q&A Session
DESCRIPTION:Monday\, July 6; 2-3pm ET             Price: FREE! \nLevellingUp Mastermind Cohort – Q&A Session \nDo you need to get really good\, really quickly\, at what you do? Are you ready to make it happen? \nJoin a Mastermind Cohort\, and you’ll discover a proven shortcut to growing advanced skills in self\, team\, and business leadership. \nIn this open Q&A session\, find out if a LevellingUp Mastermind Cohort is right for you. \nBy combining interactive coaching with collaborative community\, LevellingUp Mastermind Cohorts offer you a unique\, powerful\, and affordable way to secure success and experience joy. \nYou’ll experience warm community\, expert support\, and the leg-up you need to succeed! \nRegister Here \nWhat is LevellingUp? \nMany of us feel abandoned or alone in our leadership roles\, and we’re looking people who can join us on our journey.  By combining interactive coaching & collaborative community\, LevellingUp offers a unique\, powerful\, and affordable way for growing professionals to secure success and experience joy.
URL:https://muniserv.ca/event/free-levellingup-mastermind-cohort-qa-session
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/LevellingUp-Mastermind.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200629T150000
DTEND;TZID=America/Toronto:20200629T160000
DTSTAMP:20260407T120705
CREATED:20200625T115102Z
LAST-MODIFIED:20200625T115318Z
UID:26698-1593442800-1593446400@muniserv.ca
SUMMARY:Free Webinar - Ask an Expert - Legal and HR Advice on Re-Opening & Re-Engaging Employees
DESCRIPTION:Looking for some legal and HR tips for re-opening and re-engaging your people? \nJoin other business owners and organizational leaders in Simcoe County for the Ask an Expert session with Tim Timpano and myself on Jun 29 at 3pm. \n \nJoin Tim Timpano\, Partner\, Specializing in Labour & Employment Law & Business Law at Downey Tornosky Lassaline & Timpano and Sophie Mathewson\, Strategic Advisor & Coach at Prism Group International as they help businesses navigate human resources and employment challenges as they re-open and operate in a COVID-19 world. \nBusinesses will be provided with information regarding: \n\nBest practices for re-engaging employees\nManaging employee expectations & ensuring a positive employment experience\nEmployer & employee obligations for safe workplaces\nConstructive dismissals in Ontario\nAnswer questions from businesses and employers\, including a Q&A session\n\nRegister Today! \n 
URL:https://muniserv.ca/event/free-webinar-ask-an-expert-legal-and-hr-advice-on-re-opening-re-engaging-employees
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Prism-Event-original.jpg
END:VEVENT
END:VCALENDAR