MuniSERV

Executive Briefing: Personal Accountability - The Non-Negotiable Workplace Competency
2023-05-04 12:30 - 13:30 (America/Toronto)
If you had more time to work on your key deliverables instead of worrying about lack of accountability, what would you accomplish?
Prism Group is excited to offer this Executive Briefing.
In this 45-minute Executive Briefing, we will explore:

What personal accountability is and why it’s important.
The four key reasons why personal accountability is a non-negotiable competency.
Charcteristics of people with a high level of personal accountability.

With new insight and tools in your tool box, you will:

Understand the importance of developing personal accountability.
Make the connection between personal accountability and results.
Be better equipped to spot and address issues that arise due to a lack of personal accountability before they get out of control.

Learn more and register for the event.

Webinar: Modern Citizen Engagement: Enhancing the Resident Journey
2023-06-28 12:00 - 13:00
Don’t miss this opportunity to join us on June 28, 2023 at 12pm EST as Marcel LeBlanc, Manager of Information Technology from Riverview, NB, shares experiences and offers practical advice on how to elevate your municipality’s effectiveness and citizen engagement. Gain first-hand knowledge from the Riverview success story and learn how to apply their strategies to your own community. We look forward to having you with us for this informative and exciting webinar.
Here’s what you’ll learn:

Hear from Riverview, NB, on how they are using issue management software to improve their processes both internally and throughout the community
How Riverview staff use reporting to provide information to council
Best practices to adopt so you can make the same impact to your own municipality

Register here

Presented in partnership with:

Webinar: Can you outsource your FOI?﻿
2023-06-28 15:00 - 16:00
Join us!

Wednesday, June 28, 2023
12:00 p.m. 1:00 p.m. PST

Click HERE for more information and to register
Did you know that you can get help with processing your FOI/ATIP requests? Join our FOI/ATIP Manager, Adrian Chalifour, for a free webinar as explore the implications, requirements, and opportunities for getting outsourced assistance in processing FOI/ATIP requests.
Most people don’t know how much effort and how many resources are dedicated to processing Freedom of Information or Access to Information requests. Freedom of public information is a critical component of our democratic society but meeting the legislated timelines can often be a stressful and unrealistic expectation for a lot of public sector departments. At the same time, many public sector bodies struggle to find qualified talent that can adequately perform the required duties of processing these requests.
What you might not know, is that processing FOI/ATIP requests is job that you can completely outsource.
Join us on Wednesday June 28th @ 12pm PDT / 3pm EDT for an engaging webinar where we’re going to look at the implications, requirements, and possibilities of outsourcing FOI requests to help you answer some of the most common questions:
🔍 Is it permissible to outsource FOI/ATIP requests in Canada?
🔍 How exactly does an outsourced FOI/ATIP shop operate?
🔍 Which specific tasks can be effectively outsourced, and which ones require an internal approach?
🔍 What should you consider when selecting a consulting company? (Credentials, experience, location, policies, privacy, and security, etc.)
This webinar will be hosted by Adrian Chalifour, FOI/ATIP Manager at PrivacyWorks Consulting Inc. Adrian has been in the world of access requests for more than 10 years and currently runs a team of analysts helping public sector bodies across Canada manage their FOI and ATIP requests.

Webinar - Implement a Digital Approach to Citizen Communication
2023-09-28 12:00 - 13:00
Learn why taking a digital approach to citizen communication is a critical component to service delivery in Small and Medium Sized local governments. Explore the tools and techniques other similar-sized municipalities are using today.
Join us for an exclusive webinar designed for municipal leaders and decision makers. Tune in on Thursday September 28, 2023 at 12pm EST to learn:

How important digital access truly is to your citizens
The tools that are proven to work (and the ones that don’t)
How you can craft a digital solution for your community and its residents

Read more about the event and register HERE.

Webinar: The Role of Technology in Citizen Record Requests
2023-10-25 12:00 - 13:00
Citizen records requests are increasing year over year in both quantity and complexity. Join our October webinar to discover how tech solutions can ease the burden of managing your citizen request processes.
Tune in on Wednesday October 25, 2023 at 12pm EST to learn:

The priority citizen’s place on government transparency
Tools and methods to manage the complexity of record requests
How you can craft a digital solution for your community and its residents.
Success stories from municipalities implementing their own digital solutions. Learn what your peers did best.

Register HERE.

CSPN's 7th Annual Women In Leadership Summit
2023-11-15 - 2023-11-23
Each year, Customer Service Professional’s Network (CSPN) hosts the Women-In-Leadership (WIL) Summit to celebrate the tenacious, impactful, and successful women working to advance their teams, organizations, and communities.
This year’s WIL Summit theme is Leadership Without Limits, and will feature skill-building and networking workshops, keynote sessions, a live awards ceremony, and numerous roundtable discussions all focused on women in leadership. The virtual event will be held November 15-23, 2023, and attendees will have the opportunity to attend which sessions fit with their schedule and have access to all session recordings post-event.
WIL Summit delegates include leaders from municipalities, various levels of government and corporations.  Join us as we recognize the women of note in your network who are decision-makers, leaders, mentors, movers, and shakers by nominating them for our WIL Awards. All awards categories and our submissions portal can be found on https://mycspn.com/women-in-leadership/
This year we have 12+ dynamic speakers who will lead conversations on topics including Diversity & Inclusion, Career Development, Leadership, Enhancing Team Performance, Resilience & Wellness and Innovation.
In addition to our speaker series, we will be celebrating our award winners on November 15th, 2023.
Join us to:

Network with 500+ professionals from 50+ organizations during daily virtual roundtable session
Attend an engaging virtual keynote
Learn and participate in 6 networking and 4 skill-builder workshops
Engage in live discussion forums and chat rooms
Access all recorded content

Receive a Women in Leadership Certification upon completion of the summit
Celebrate with success and receive recognition during the live Award Ceremony
Nominate a leader or leaders in any of the 10 award categories. Award winners will be announced during our live Awards Ceremony.

We look forward to welcoming you and your team for an opportunity to learn, network and grow along dynamic leaders across sectors at this year’s WIL.
For more information and ticket sales, please contact us; 905-477-5544 or info@myCSPN.com, or visit https://mycspn.com/women-in-leadership/

Public Sector Procurement and Supply Chain Conference
2024-06-20 10:00 - 15:45 | Virtual – Zoom
A one-day virtual symposium presented by the National Institute of Supply Chain Leaders (NISCL), the Public Sector Procurement & Supply Chain Conference features speakers including Federal leaders, Municipality CPOs, and industry experts. This one-day symposium has had an attendance of 350+ Public Sector professionals in the past. Procurement is evolving from being a back-office, administrative support and compliance focused function to a more “front-office” strategic business enabler role. Join us for diverse perspectives and compelling dialogues.

Speakers include:

David Ho, Chief Procurement Officer and EVP, Program Strategy & Management, Infrastructure Ontario
Alexander Ralph, Chief Procurement Officer and Director of Supply Chain, City of Vancouver
Genevieve Sharkey, Chief Procurement Officer, City of Toronto
Sohrab Sohrabi, Chief Procurement Officer, City of Edmonton
Karen Owen, SVP, Strategy & Partnerships, OECM (Moderator)
Sunita Chander, Chief of Strategy, Programs and Partnerships, Supply Ontario
James Lin, Vice President, Enterprise Procurement, OLG (Fireside Chat Host)
Ryan Androsoff, CEO and Founder, Think Digital
Paul Emanuelli, General Counsel and Managing Director, Procurement Office

Why Attend?

Exclusive Insights: Gain knowledge from key speakers including CPOs from major cities like Toronto, Vancouver, and Edmonton.
Cutting-Edge Topics: Dive into discussions on digital transformation, AI in procurement, sustainability, and risk management.
Networking Opportunities: Connect with over 350 public sector professionals and engage in meaningful dialogues that drive innovation and collaboration.
Strategic Growth: Learn about the centralization of public procurement and the benefits of a streamlined, efficient procurement process.
Practical Solutions: Discover strategies to enhance transparency, agility, and trust within your procurement processes.

Connect with Attendees from

City of Mississauga
City of Oshawa
Regional Municipality of Durham
Town of Midland
City of Vaughan

Municipality of Red Lake
Town of Innisfil
City of London
City of Guelph
Town of Oakville

Pricing
Individual Pricing
Members: $175 + Applicable Tax.
Insiders: $195 + Applicable Tax
Non-member: $225 + Applicable Tax
Use Code MUNIX to get NISCL Member Price for all muniSERV Members.
Group Pricing
Join as a Team of 4 or more: $125 pp + Applicable Tax per installment
To know more about this offer, please contact Gagan Dhaliwal at gdhaliwal@niscl.ca or (416) 977-7566 x2145
No cost for people employed by a Corporate Subscription Partner.

For registration enquiries contact Gagan Dhaliwal, gdhaliwal@niscl.ca, (416) 977-7566 x2149

Don’t miss this opportunity to enhance your procurement strategies and connect with industry leaders. Use the code MUNIX to get special NISCL member pricing exclusively for muniSERV members.
We look forward to seeing you at the conference!

Webinar: Securing Your Attack Surface with Phobos
2025-02-20 13:00 - 14:00 | Virtual – Teams, Canada
Join us to hear about the latest offerings from muniSERV. From an attack surface analysis and prevention offering to a strategic compensation database and more, this webinar will inform you and bring you up to date on how muniSERV can help your municipality.
Recent cyber attacks on Ontario’s municipalities have had crippling effects. Ali-Reza Anghaie of the boutique security consulting team Phobos Group will demonstrate how their leading-edge technology works. Their custom tailored engagements are a synthetic analog to real-world attacks, and will teach your staff how to grapple with the current threat landscape.
Great plans are in works for the “Future of muniSERV”. As the municipal sector continues to transform itself with increasing complexity and vastness of services, hear about how muniSERV can act as a conduit to channel information and services to you, our municipal leadership, answering the question, “What can we do to make your task easier?”
On February 20, join us for this free and open discussion with a small group of municipal decision-makers about how muniSERV can benefit municipalities.
Presenters
Ali-Reza Anghaie, Phobos Group
Ali-Reza Anghaie is a co-founder of Phobos Group, a boutique information security services and products company. Having been on both red and blue teams, Ali brings a wealth of adversary and defenders knowledge to the emergent threat landscape of 2025.
Steven Desrocher, muniSERV
Steven Desrocher co-founded ASI after spending the first part of his career with the Ontario Ministry of Transportation (MTO) and the Ontario Good Roads Association (OGRA). Steven has a keen interest in the strategic use of information and the application of Business Intelligence tools to extract and utilize information for planning and operational purposes. Throughout his time at ASI, he has guided the development of several data management applications for both web and desktop with a special focus on new process development. Working to improve the use of information technology tools and techniques led to the creation of the “Workbench” technology and for Steven has evolved into a quest for the “perfect solution”.

Our Knowledge Partners Present... Tools for Your Municipality!
2026-02-11 13:00 - 14:00 | Virtual – Teams, Canada
With a plethora of technology tools available in today’s marketplace, municipal staff have the challenge of sifting through the offerings and determining which tools offer the most in terms of productivity and attaining the goals and objectives set out by their councils and leadership. This webinar will showcase the benefits of various tools and services available to municipal decision-makers with a focus on productivity and transparency.

Presentation 1 – Dye and Durham
Zero-Cost Digital Transformation: Maximizing Municipal Revenue via Dye & Durham Tax & Utility Online Marketplace Solution
Presented by Mishara Wick
Join us to discover how Ontario municipalities are revolutionizing their tax and utility services through TCOL’s zero-cost digital platform. This session highlights how to transition from manual workflows to a high-velocity, e-commerce environment that serves both your staff and the professional community. Learn how to reduce municipal risk while providing the legal and financial community with the instant data they need to keep Ontario’s economy moving at no cost to municipalities.
Key Takeaways:

Instant Fulfillment
AODA Compliance Made Simple
Zero-Cost IT Innovation
Full-Time Customer Service Included
Revenue & Margin Growth

Presentation 2 – ASSOCIUM
Municipal Compensation Database (MCD): Municipal Compensation Information at Your Fingertips
Presented by Nalini Barma and Melissa Rivers
MCD is a platform with CAO leadership in mind that’s based on municipal Human Resources principles. It’s being brought to you by organizations that know municipalities best.
“MCD is a cloud-based platform to collect and aggregate current municipal compensation and human resources information, tailored for delivery directly to municipal users.” It also includes Council Compensation, Job Descriptions and Organizational Charts.
MCD will revolutionize the way municipalities share and access compensation and human resources data, while supporting the province’s shared servicing initiative.

Presentation 3 – CAFAE
Canadian Association for Facility and Asset Information: Who We Are and Why We Matter
Presented by Marcia O’Connor
Formed to address the growing demand for skilled professionals who can manage the built environment with confidence, CAFAE is designed by practitioners, for practitioners. Our programs and initiatives span multiple sectors, ensuring professionals are equipped with both the foundational skills and advanced strategies needed to excel in their roles.
CAFAE empowers facility and asset management professionals through applied, standards-aligned education and knowledge-sharing opportunities. We focus on developing practical skills, leadership capacity, and forward-looking strategies that help organizations deliver safe, sustainable, and high-quality services.
