Complimentary Webinar - Achieving Low Carbon Resilience for Local Governments
2020-05-21 14:00 - 14:30 (America/Toronto)
PSD COMPLIMENTARY WEBINAR | MAY 21ST | 2:00PM – 2:30PM ET
Climate change can pose considerable physical and economic risks to local governments.
To reduce the impacts of climate change, organizations must seek ways to adapt to the changing climate as well as mitigate their contribution to climate change. PSD has partnered with Arcadis for this webinar to define the importance of integrating climate change adaptation and mitigation.
Low carbon resilience (LCR) is an approach that focuses on integrating adaptation and mitigation strategies by reducing vulnerabilities to climate change impacts and reducing greenhouse gas emissions. Experts from PSD and Arcadis will share how local governments can build LCR while maintaining regulatory compliance, financial efficiency, and expected levels of service.
Click Here to Register
Co-Presented by:

Free Webinar - Accelerating e-commerce Adoption
2020-06-02 17:00 - 18:00
COVID-19 Live Chat Series for Supply Chain – Accelerating E-Commerce Adoption
Date: June 2nd, 2020
Time: 5:00 p.m. EDT
Accelerating E-Commerce Adoption
Get action-oriented tips from experts at Walmart to react to the accelerated adoption and growth of ecommerce during the pandemic
Speakers:
Robin Lahey Director, Replenishment Ecommerce Solutions, Walmart Canada Corp.
Complimentary for members and non-members – Register Here
Earn 2 CPD Points

Free Webinar - Business Beyond 2021
2020-06-04 12:00 - 13:00
What Happens Next? Business Recovery and Resilience Beyond COVID-19.
The Fifth in a New Webinar Series on Business Recovery and Resilience Beyond COVID-19.
Date: June 4th, 2020
Time: 12:00 p.m. EDT
Supply Chain Canada’s latest webinar series delves into today’s novel challenges and shifting priorities, highlighting pathways to navigate through them and preparing for a post-COVID-19 economic environment. The frameworks presented in this eight-part webinar series are a restructuring of both business and conscience. We are looking to the future, so that once we see these days through, we find ourselves stronger than before.
In the fifth webinar of the series, “Business Beyond 2021”, Tim Vaesen will anticipate the next normal, new business as usual trends and will present actions to improve business outcomes going into 2021 and beyond. It is a comprehensive, holistic look at what we have been through and where we are going. He will discuss all that has fundamentally changed, where the new innovation is heading and what your business can do to rise to the top in the new age.
Presenter: Tim Vaesen, Vice President, Industrial & Defense, EuroDev
French interpretation will be available in real-time during the session.
This webinar is eligible for 2 CPD points; we kindly ask members to enter their activity independently following this webinar.
Register Here

Free Webinar - Supplier Relationships – Key to Recovery
2020-06-09 17:00 - 18:00
COVID-19 Live Chat Series for Supply Chain – Supplier Relationships are Key to Your Recovery
Date: June 9th, 2020
Time: 5:00 p.m. EDT
Supplier Relationships are Key to your Recovery
Learn from this session:

How do you practice agile procurement to support your vendors in delivering added value, as you build recovery plans
How do you take stock of your supplier relationships pre and post COVID-19 in order to plan the future

Speakers:
Jill Button, CEO of ProcurePro Consulting Canada, Co-Founder of ThryvX Consulting, Ex Shaw Communications, Rogers Communications, Aviva
Complimentary for members and non-members
Earn 2 CPD Points

Free Webinar - Leadership Ask Me Anything
2020-06-12 14:00 - 15:00
Leadership Ask Me Anything
Friday, June 12; 2-3pm ET
Price: FREE!
Register Here
Leadership Ask Me Anything
Free advice from an expert for your business or personal leadership challenges!
What leadership problems are you facing RIGHT NOW?
Bring them to this interactive discussion and get solutions.
LevellingUp Sage in Residence: Jean Parker (Leadership Coach, CFO, Educator, BBA, BEd., ACC) will offer her advice and insights.
What is LevellingUp?
Many of us feel abandoned or alone in our leadership roles, and we’re looking people who can join us on our journey. By combining interactive coaching & collaborative community, LevellingUp offers a unique, powerful, and affordable way for growing professionals to secure success and experience joy.

Free Webinar - Leadership Ask Me Anything
2020-06-19 14:00 - 15:00
Leadership Ask Me Anything
Friday, June 19; 2-3pm ET
Price: FREE!
Registration Here
Leadership Ask Me Anything
Free advice from an expert for your business or personal leadership challenges!
What leadership problems are you facing RIGHT NOW?
Bring them to this interactive discussion and get solutions.
LevellingUp Sage in Residence: Anthony English (Business Coach, IT Professional) will offer his advice and insights.
What is LevellingUp?
Many of us feel abandoned or alone in our leadership roles, and we’re looking people who can join us on our journey. By combining interactive coaching & collaborative community, LevellingUp offers a unique, powerful, and affordable way for growing professionals to secure success and experience joy.

Webinar - Contract Management during COVID-19 as It Relates to the Public Sector
2020-06-24 16:30 - 18:30
Contract Management during COVID-19 as It Relates to the Public Sector
Date: June 24, 2020
Time: 4:30 p.m. EDT
Location: Zoom Virtual Platform
Supply Chain Canada, Ontario Institute and OPBA Jointly Host Their Second Learning & Networking Event (Virtually)
Supply Chain Canada, Ontario Institute is pleased to announce a partnership with Ontario Public Buyers Association (OPBA) on four jointly hosted learning and networking events in 2020 (to be held quarterly), the first of which was held on March 5, 2020. We’re delighted to announce the upcoming one on June 24, 2020.
This co-hosted learning and virtual networking event includes a panel discussion with purchasing and procurement experts from the Cities of Toronto, London, Vaughan and Owen Sound as well as Region of Peel, who will share their perspectives as it relates to Contract Administration during Covid-19, exploring topics such as Contractors seeking relief, performance monitoring, ensuring health and safety requirements are met.
The panel will be moderated by Michelle Palmer, from the Board of Directors at OPBA will reveal some of the forced innovation and strategies developed in the face of the pandemic. Participants will be invited to actively engage through the question and answer period, and contribute to the overall learning and dialogue.
Welcome Note:
Laura Cocuzzi – Manager, Planning and Procurement, Region of Peel
Opening Session and Introduction:
Chris Penny – CEO, Kinetic GPO

Panel Discussion:
Moderator:
Michelle Palmer CPPB, CSCMP – Manager of Purchasing, Risk and Asset Management, City of Owen Sound

Panelists
Michael Pacholok: Chief Purchasing Officer, City of Toronto
Chris Ginty – Procurement Officer,City of London
Umesh Kalia – Procurement Manager, City of Vaughan
Daniel Maia – Logistics Manager, Health Services – Paramedic Services, Region of Peel
Pricing

Member – $10
Non-Member – $20

Earn 2 CPD Points
Register Here!

Free Webinar - Ask an Expert - Legal and HR Advice on Re-Opening & Re-Engaging Employees
2020-06-29 15:00 - 16:00
Looking for some legal and HR tips for re-opening and re-engaging your people?
Join other business owners and organizational leaders in Simcoe County for the Ask an Expert session with Tim Timpano and myself on Jun 29 at 3pm.

Join Tim Timpano, Partner, Specializing in Labour & Employment Law & Business Law at Downey Tornosky Lassaline & Timpano and Sophie Mathewson, Strategic Advisor & Coach at Prism Group International as they help businesses navigate human resources and employment challenges as they re-open and operate in a COVID-19 world.
Businesses will be provided with information regarding:

Best practices for re-engaging employees
Managing employee expectations & ensuring a positive employment experience
Employer & employee obligations for safe workplaces
Constructive dismissals in Ontario
Answer questions from businesses and employers, including a Q&A session

Register Today!

Free LevellingUp Mastermind Cohort – Q&A Session
2020-07-06 14:00 - 15:00
Monday, July 6; 2-3pm ET Price: FREE!
LevellingUp Mastermind Cohort – Q&A Session
Do you need to get really good, really quickly, at what you do? Are you ready to make it happen?
Join a Mastermind Cohort, and you’ll discover a proven shortcut to growing advanced skills in self, team, and business leadership.
In this open Q&A session, find out if a LevellingUp Mastermind Cohort is right for you.
By combining interactive coaching with collaborative community, LevellingUp Mastermind Cohorts offer you a unique, powerful, and affordable way to secure success and experience joy.
You’ll experience warm community, expert support, and the leg-up you need to succeed!
Register Here
What is LevellingUp?
Many of us feel abandoned or alone in our leadership roles, and we’re looking people who can join us on our journey. By combining interactive coaching & collaborative community, LevellingUp offers a unique, powerful, and affordable way for growing professionals to secure success and experience joy.

Free Webinar - Are My People Ok?
2020-07-14 11:00 - 12:00
If you are a leader you need to know this. Your people are coping with unprecedented levels of stress right now.
In this video you learn what three things you can do right now to help your people.
If you want to take a deeper dive into this topic, join me for my free webinar on July 14th at 11:00am ET.
Register Today!

Jacqueline Arnold ● Founder
519-386-9610 ● jackie@iheartmywork.ca
www.iheartmywork.ca

COVID Recovery and Preparing for the Fall Wave
2020-08-26 16:30 - 18:00
COVID Recovery and Preparing for the Fall Wave
Date: Aug 26, 2020
Time: 4:30 PM (EDT)
Location: Zoom Virtual Platform
Supply Chain Canada, Ontario Institute and OPBA Jointly Host Their Third Learning & Networking Event (Virtually)
Stay tuned for more details.
Opening Note: Laura Cocuzzi, Manager – Procurement & Planning, Region of Peel | Board Member – Supply Chain Canada, Ontario Institute
Panel Introduction: Chris Penny, Kinetic GPO
Panel:
Umesh Kalia – Procurement Manager, City of Vaughan
Tina Iacoe – Procurement Manager, City of Hamilton
Tracey Dennis – Chief Procurement Officer, The Ottawa Hospital
Mai Gagujas – Procurement and Supply Chain, The Manitoba Securities Commission
Register here
Pricing

Member – $10
Non-Member – $20

Earn 2 CPD Points

Systemic Racism: What Are You Doing To Bring Change?
2020-09-29 16:30 - 17:30
Free Live Chat Session
Systemic Racism: What Are You Doing To Bring Change?
Join our Panel discussion about Systemic Racism and learn how to proactively participate in supporting the movement towards equality in your workplace.
Opening Remarks:
Hugh Lawson
Director, Business Development, Canada
Staples
Moderator:
Wael Safwat
Director of Procurement, North America
Black & McDonald
Panelists:
Jason Murray
President and Managing Partner
BIPOC Executive Search
Theresa Harrison
Director, Environmental Social Governance Services, Procurement, Business Enablement
Ernst & Young LLP
Hugh Amiel
Director of Procurement
University Health Network (UHN)
Our panelists will share their personal stories and we encourage you to share your story or your question for the panel here
Complimentary for members and non-members
Earn 2 CPD Points
When: September 29, 2020
Where: Zoom
Price: Free
REGISTER HERE

Free Webinar - Systemic Racism in Supply Chain: What Are You Doing to Bring A Change?
2020-09-29 16:30 - 18:30
Live Chat Series – Systemic Racism in Supply Chain: What Are You Doing to Bring A Change?
Date: September 29, 2020
Time: 4:30 – 6:30 pm EDT
Zoom Virtual Platform – Complimentary Webinar
Join our Panel discussion about Systemic Racism and learn how to proactively participate in supporting the movement towards equality in your workplace.
Opening Remarks:
Hugh Lawson
Director, Business Development, Canada
Staples
Moderator:
Wael Safwat
Director of Procurement, North America
Black & McDonald
Panelists:
Jason Murray
President and Managing Partner
BIPOC Executive Search
Theresa Harrison
Director, Environmental Social Governance Services, Procurement, Business Enablement
Ernst & Young LLP
Hugh Amiel
Director of Procurement
University Health Network (UHN)
Complimentary for members and non-members
Earn 2 CPD Points
Register here

Adapting Inventory to Spikes in Demand and Short Supply
2020-10-27 17:00 - 18:00
Free Live Chat Session
Adapting Inventory to spikes in demand and short supply
How are you adapting your Lean Inventory strategies post-pandemic? With the challenges demonstrated by “just-in-time” inventory practices recently, sudden advent of unexpected peak season and the upcoming holiday season, what does an ideal inventory management strategy look like?
When: October 27, 2020
Where: Zoom
Price: Free
REGISTER HERE

Managing Email Overload in Times of COVID
2020-10-28 12:00 - 13:00
Managing E-Mail Overload – Is Your Schedule Realistic?
Part 2 – Wednesday, October 28 (12pm – 1pm, EST)
Does your inbox make you sweat?
With the majority of the workforce now working from home due to COVID, e-mail traffic is at an all-time high.
In this webinar we will provide you with strategies to help you to organize and prioritize the traffic jam in your inbox while maximizing productivity and purpose while working from home and most importantly – learning how to clear the clutter!
Learn More & Register Here

Plain Language Report Writing for Municipal Council & Community
2020-11-04 12:00 - 13:00
LIVE WEBINAR
November 4, 2020 12pm – 1pm (EST)
Literacy has significantly changed over this past decade and its meaning has expanded far beyond basic reading and writing skills. In Canada, we have a 99% literacy rate, however, literacy also encompasses the ability to use; language, numbers, images, and technology.
Plain language as we know it, (aka plain English) is a way of writing or presenting information so that readers can understand quickly and easily. Plain language should be easy to read, easy to understand and easy to use. The more concise your messaging, the more likely you will connect with your audience and they will relate and appreciate what you say.
Today, it is more important than ever, that we communicate in plain language. In this webinar we will discuss:

Writing Styles
Why it is important to leave the jargon behind
Boosting writing speeds & shedding bad habits
Tools & Techniques so you don’t kill your content
Understanding rules you should break & rules you shouldn’t
Utilizing report templates to increase time management
Joint Authorship
Understanding Council Expectations
Grammar Tips & Tricks and what to avoid
How mind mapping can get you going & help organize the thought process
Computer Tools: readability stats, fonts & features (ODOA Compliance)
Design Tips

Learn More & Register

The Art of Mindful Storytelling - How Storytelling can level you up as a leader
2020-11-05 05:30 - 18:30
Toronto VRA Social Event – The Art of Mindful Storytelling – How Storytelling can level you up as a leader
Our Volunteer Regional Ambassadors (VRAs) for 2020-21 are finalized and that the regional (virtual) networking events for Fall 2020 are now open for registration.
Please welcome our VRAs, as they are indeed excited to be back and to have the opportunity to meet you all virtually. Our VRAs have planned these events to ensure that the essence of collaboration and learning is retained even though the events take place virtually.
VRA 2020-201 and Upcoming Regional Networking Events
The Art of Mindful Storytelling – How Storytelling can level you up as a leader
Join the Toronto VRA’s Dorina Vendramin and Wendy Nguyen as they welcome Co-Founder and VP, Admit One Productions & Double J Lifestyle, Jennifer James. Jennifer will teach how storytelling can level YOU up as a leader.
5:30 pm – 6:30 pm – Presentation by Jennifer James
6:30 pm – 6:50 pm – Open Q&A

Tickets:
Members – $10
Non-Members – $15
Date: November 5, 2020
Time: 5:30 p.m.
Location: Zoom Virtual Platform
Learn More & Register Here

Durham VRA Social Event
2020-11-12 19:00 - 20:30
Durham VRA Social Event
Our Volunteer Regional Ambassadors (VRAs) for 2020-21 are finalized and that the regional (virtual) networking events for Fall 2020 are now open for registration.
Please welcome our VRAs, as they are indeed excited to be back and to have the opportunity to meet you all virtually. Our VRAs have planned these events to ensure that the essence of collaboration and learning is retained even though the events take place virtually.
VRA 2020-201 and Upcoming Regional Networking Events
7:00 PM – 7:10 PM EST – Opening of the event and Durham VRA Introduction
7:10 PM – 7:40 PM EST – Presentation
Stephanie Lin
Founder and CEO – Smart Living 365
7:45 PM EST – 8:30 PM EST – Networking
Tickets:
Members – $10
Non-Members – $15
Date: November 12, 2020
Time:7:00 p.m.
Location: Zoom Virtual Platform
Learn More & Register

Free Webinar - Federal Technology Fund Addresses Covid-19 Community Challenge
2020-12-11 14:00 - 15:00
Webinar – Federal Technology Fund Addresses Covid-19 Community Challenge
COVID-19 is forcing over 3200 communities across Canada to find new ways to address the immediate and ongoing challenges posed by the pandemic. Infrastructure Canada created the Healthy Canada Communities Initiative to help municipalities identify and deliver innovative digital projects that address changing community needs through the use of data and connected technologies.
The agency responsible for coordinating the procurement of all proposals under the $31 million fund will be announced shortly.
In the interim, communities especially the smaller ones, are encouraged to develop innovative project ideas that address immediate and ongoing needs arising from Covid-19. To help you with that, we invited the federal government, technology leaders and social service organizations to share ideas that will help build successful innovative digital projects that is inclusive and recognizes Canada’s proud history of diversity and youth. Our panel of experts will share how digital solutions can respond to immediate and ongoing needs arising from COVID-19 as municipalities build back better using good tech as tech for good.
The diverse panel of experts include Minister Bardish Chagger MP for Waterloo, Iain Klugman of Communitech, Tracy Elop from Carizon, John Neufeld from House of Friendship, and Dana Fox from Athena Software.
Kick start your conversation and discover innovative digital projects that address your changing community needs through the use of data and connected technologies.
Your build back better plan starts December 11 at 2 PM EST with ideas, planning and funding. It’s all here.
Click here to register.
We look forward to seeing you there!

Free Webinar - Workplace Stress - From Bandaid to Real Aid
2020-12-15 12:00 - 12:30
Workplace Stress: From Bandaid to Real Aid – Executive Briefing
In this informative 30-min webinar you will:

Learn about the 7 areas of organizational stress. Each of which can be measured, and is within your control!
See the power of actionable data.
Discover 3 key action items you can do right now to reduce stress in the workplace.

All participants will receive a “10 Ways to Increase Your Emotional Intelligence” ebook + a special offer.
Join Sophie Mathewson, PCC of Prism Group Int’l in this eye-opening briefing where you will clearly see that there are many workplace stressors that can be identified and quantified and may validate or invalidate current beliefs.
Register Here

Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
2021-01-19 12:00 - 13:00
AccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government
Is your municipality looking for ways to improve your complaint and service request management? Do you want to better understand the issues citizens are bringing to your municipality? Would you like valuable reports for your department heads and council? How about collaborating with staff on the issues they are managing? Want to streamline services requests and effectively manage them?
AccessE11 is a cloud-based, easy-to-use software solution to assist municipalities in better managing, tracking and reporting citizen inquiries, issues and complaints impacting your community.
Register for our January Webinar to learn about all of this and more!
January 19th 12pm – 1pm EST

Presented in Partnership with The Ontario Municipal Leadership Institute

Everything You Need to Know about Municipal Procurement in 30 Minutes
2021-01-27 11:30 - 12:30
The Procurement Drop-In – Monthly Call-In Show
Join us for an interactive 30-40 minute presentation on relevant topics in by experts who work in the field of municipal procurement. Stick around after each session to get answers to your burning questions!
Complementary Training Session #1 – Everything You Need to Know about Municipal Procurement in 30 Minutes
A 30-minutes overview of all you need to know about municipal procurement law, including key common law principles and the main trade agreements and where the risks lie for municipalities.
What You’ll Learn: Key principles of municipal procurement law and common pitfalls to avoid!
Register here.
Note: This is a series of six (6) complementary training sessions on municipal procurement. Be sure to check out the others here.

Responding to Complex Social Issues: Municipal Roles and Promising Solutions to Homelessness, Addictions, and Social Disorder
2021-02-11 14:00 - 15:30
CAMA’S 50TH ANNIVERSARY PROFESSIONAL DEVELOPMENT SERIES – FREE WEBINARS
As part of our ongoing commitment to our members we are pleased to introduce the CAMA 50th Anniversary Professional Development Series for 2021. This new program will be comprised of various webinars that are coordinated for the CAO/City Manager, senior managers and their employees. Along with our own webinar series, CAMA Partner companies will be providing educational and informative learning opportunities that showcase innovative services and products relevant to municipal management.
Free of charge to all CAMA members this will be a wonderful way to provide an eclectic selection of resources to all your employees. Please forward to your staff members.

Webinar: Responding to Complex Social Issues: Municipal Roles and Promising Solutions to Homelessness, Addictions, and Social Disorder

Hosted by: Canadian Association of Municipal Administrators (CAMA)
Date: Thursday, February 11th, 2021
Time: 2:00 p.m. to 3:30 p.m. EST
Virtual Zoom Platform
Speakers:
Dr. Alina Turner, HelpSeeker/Turner Strategies
Dena Kae Beno, Housing and Homelessness Coordinator, City of Abbotsford, BC
Who Can Attend this Webinar?: CAMA Members and Their Employees. Non-Members are also welcome to attend.
Who Will Benefit from this Webinar: CAOs and Senior Management
Registration Cost: FREE but registration is required
Registration Link
Click here for more details about the session
Municipalities of varying sizes across Canada are struggling to respond to the increasing visibility and velocity of complex social challenges. The visibility of the drug crisis, compounded by housing affordability challenges, and convoluted health and social response systems have highlighted the need for new ways of approaching these issues.
What are promising approaches within the municipal purview and sphere of influences? This session will provide a practical overview of the national landscape to ground emerging promising approaches and learnings from diverse communities. Rather than a silver bullet, the focus will be on untangling the current complexity involved in social challenges into actionable, systems responses that balance diverse community needs.
Contact Jennifer Goodine, CAMA Executive Director at admin@camacam.ca if you have any questions about this opportunity.

Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
2021-02-17 12:00 - 13:00
Customer Service Excellence – Maximizing Efficiency and Improving Customer Service
AccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government
Is your municipality looking for ways to improve your complaint and service request management? Do you want to better understand the issues citizens are bringing to your municipality? Would you like valuable reports for your department heads and council? How about collaborating with staff on the issues they are managing? Want to streamline services requests and effectively manage them?
AccessE11 is a cloud-based, easy-to-use software solution to assist municipalities in better managing, tracking and reporting citizen inquiries, issues and complaints impacting your community.
Register for our February Webinar to learn about all of this and more!
Presented in Partnership with The Ontario Municipal Leadership Institute

Finding Efficiencies in Procurement
2021-02-24 11:30 - 12:30
The Procurement Drop-In – Monthly Call-In Show
Join us for an interactive 30-40 minute presentation on relevant topics in by experts who work in the field of municipal procurement. Stick around after each session to get answers to your burning questions!
Complementary Training Session #2 – Finding Efficiencies in Procurement
Done poorly, procurement can be a time and resource consuming activity. This session will provide low-lying fruit strategies to streamline procurement efforts while still ensuring compliance.
What You’ll Learn: Common strategies used to streamline procurement and lower transaction costs.
Here’s an article from the Toronto Star on how the Municipality of Brockton recently updated its procurement policy to find efficiencies.
Register here
This is one of six (6) complimentary training sessions on municipal procurement. Be sure to check out the others here.

Canada Healthy Communities Initiative Webinar
2021-03-05 13:00 - 14:00
Canada Healthy Communities Initiative Webinar – March 5

Description
The Government of Canada has announced that the Community Foundations of Canada, along with the Canadian Urban Institute, are now accepting proposals for access to $31 million under the Healthy Communities Initiative. Please join us on Friday, March 5th at 1 p.m. EST for a hands-on webinar as we walk through how to apply and share ideas from communities that use Penelope software to assist those most affected by COVID-19.

Time

Mar 5, 2021 01:00 PM in Eastern Time (US and Canada)
Learn more by viewing our recent article.
Register here

Free Webinar- Up Your Game: Choose to Challenge Yourself
2021-03-08 12:00 - 12:30
In Celebration of International Women’s Day on March 8 – Prism Group Int’n presents:
IWD2021 “Up Your Game: Choose to Challenge Yourself”

You likely seldom question your attitudes, perceptions and beliefs. It’s difficult and challenging to see the world through a lens that is not of your making. Yet, sometimes your biases and lenses get in the way of your own fulfillment and success because of the level of “fact” you place on them either consciously or unconsciously.

So, Up Your Game: Choose to Challenge Yourself!

Learn More about this special complimentary webinar, in celebration of International Women’s Day!

Join me, Sophie Mathewson, PCC, Strategic Advisor & Coach – on Monday, March 8th at noon (EST) for a virtual Brown Bag Lunch n’ Learn
Register Here!

Free Webinar - Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
2021-03-23 12:00 - 13:00
Customer Service Excellence – Maximizing Efficiency and Improving Customer Service
March 23rd 12pm – 1pm EST
AccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government
Is your municipality looking for ways to improve your complaint and service request management? Do you want to better understand the issues citizens are bringing to your municipality? Would you like for your citizens to be able to view and update the issues they bring to your municipality?
Would you like valuable reports for your department heads and council? How about collaborating with staff on the issues they are managing? Want to streamline services requests and effectively manage them?
AccessE11 is a cloud-based, easy-to-use software solution to assist municipalities in better managing, tracking and reporting citizen inquiries, issues and complaints impacting your community.
Register for our March Webinar to learn about all of this and more!
Presented in Partnership with The Ontario Municipal Leadership Institute

Making Procurement Work in Your Small Municipality
2021-03-31 11:30 - 12:30
The Procurement Drop-In – Monthly Call-In Show
Join us for an interactive 30-40 minute presentation on relevant topics in by experts who work in the field of municipal procurement. Stick around after each session to get answers to your burning questions!
Complementary Online Training – Session #3 – Making Procurement Work in Your Small Municipality
Doing procurement without procurement staff? This session is designed for you. In this session we review a checklist of items that small municipalities should have in place to operate a do-it-yourself procurement model while managing legal, operational and reputational risks associated with procurement.
What You’ll Learn: Building a governance framework that facilitates a DIY model for procurement.
Register here
This is one of six (6) complimentary training sessions on municipal procurement. Be sure to check out the others here.

Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
2021-04-15 12:00 - 13:00
April 15th 12pm – 1 pm EST
Customer Service Excellence – Maximizing Efficiency and Improving Customer Service
AccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government
Produce better relationships with citizens through automated status updates with a highly-integrated platform your staff will love.

Is your municipality looking for ways to improve your complaint and service request management?
Do you want to better understand the issues citizens are bringing to your municipality?
Would you like for your citizens to be able to view and update the issues they bring to your municipality?
Would you like valuable reports for your department heads and council?
How about collaborating with staff on the issues they are managing?
Want to streamline services requests and effectively manage them?

AccessE11 is a cloud-based, easy-to-use software solution to assist municipalities in better managing, tracking and reporting citizen inquiries, issues and complaints impacting your community.
Register for our April Webinar to learn about all of this and more!
Presented in Partnership with The Ontario Municipal Leadership Institute
