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DTSTART;TZID=America/Toronto:20190627T133000
DTEND;TZID=America/Toronto:20190627T143000
DTSTAMP:20260413T080759
CREATED:20190317T105340Z
LAST-MODIFIED:20190317T105340Z
UID:18462-1561642200-1561645800@muniserv.ca
SUMMARY:Speaker Series - Three Easy Steps to Better Internal Communications
DESCRIPTION:Thursday\, June 27\, 2019\, 1:30 PM – 2:30 PM EST\nCost: $149/person\nRegister now \nAs a municipality\, your organization is focused on issues “out there” – improving situations that impact your stakeholders\, delivering essential services and addressing difficult challenges in your community. Because of that focus\, it’s sometimes difficult to find time or resources to focus on what’s happening within your organization\, which means internal communications are often overlooked. \nThis webinar will make it easy for you to tackle that one big project that keeps getting pushed to the bottom of the list – your internal communications plan! Why is it so important? Internal communications are what make your organization tick. \nLearning Objectives:\nUnderstand the importance of maintaining strong internal communication channels.\nLearn how to develop an internal communications plan and how to apply it to your organization.\nRecognize how you can bring your internal communications from “good” to “great” with easy tips. \nLength: 1 hour
URL:https://muniserv.ca/event/speaker-series-three-easy-steps-to-better-internal-communications
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/eSolutions-logo2x.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190516T133000
DTEND;TZID=America/Toronto:20190516T153000
DTSTAMP:20260413T080759
CREATED:20190317T105131Z
LAST-MODIFIED:20190317T105131Z
UID:18460-1558013400-1558020600@muniserv.ca
SUMMARY:Speaker Series - Introduction to Business Continuity Planning
DESCRIPTION:Thursday\, May 16\, 2019\, 1:30 PM – 3:30 PM EST\nCost: $149/person\nRegister now \nAn interactive webinar on Introduction to Business Continuity Planning. The webinar will provide an overview of the business continuity program (BCP) process from program initiation to implementation. \nLearning Objectives:\nUnderstand the scope and framework of a business continuity program.\nRecognize the importance of business continuity planning for municipalities\nUnderstand the relationship between business continuity\, emergency response (ER)\, disaster recovery (DR)\, technology recovery\, and crisis communications plans.  \nLength: 2 hours
URL:https://muniserv.ca/event/speaker-series-introduction-to-business-continuity-planning
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/eSolutions-logo2x.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190516T120000
DTEND;TZID=America/Toronto:20190516T133000
DTSTAMP:20260413T080759
CREATED:20190426T143827Z
LAST-MODIFIED:20190426T143827Z
UID:19201-1558008000-1558013400@muniserv.ca
SUMMARY:Introduction to Lean Six Sigma
DESCRIPTION:Free Webinar – Introduction to Lean Six Sigma \nMay 16\, 2019 – 12:00 – 1:30 \nRegister here \nOntario Municipal Leadership Institute \n  \n 
URL:https://muniserv.ca/event/introduction-to-lean-six-sigma
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190426T133000
DTEND;TZID=America/Toronto:20190426T143000
DTSTAMP:20260413T080759
CREATED:20190317T104807Z
LAST-MODIFIED:20190317T104807Z
UID:18458-1556285400-1556289000@muniserv.ca
SUMMARY:Speaker Series - Making Accessible Web Content
DESCRIPTION:Beyond a legislative requirement\, accessibility and inclusiveness is just good business. This webinar will provide you with the essentials to ensure that you meet WCAG 2.0 standards and create a website that everyone can use. \nLearning Objectives:\nUnderstand the requirements and steps that you need to take to meet accessibility standards.\nRecognize and know how to develop accessible content and navigation for your website\nLearn how to plan future content and services with accessibility in mind from the very beginning. \nLength: 1 hour \nFriday\, April 26\, 2019\, 1:30 PM – 2:30 PM EST\nCost: $149/person\nRegister now
URL:https://muniserv.ca/event/speaker-series-making-accessible-web-content
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/eSolutions-logo2x.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190425T130000
DTEND;TZID=America/Toronto:20190425T140000
DTSTAMP:20260413T080759
CREATED:20190404T183738Z
LAST-MODIFIED:20190404T184336Z
UID:18745-1556197200-1556200800@muniserv.ca
SUMMARY:Hiring the Right Asset Coordinator for your Organization
DESCRIPTION:Session Date:\nApril 25\, 2019 | 1-2 pm EST\n \nAsset Managers or Coordinators are suddenly in demand across North America’s local governments and other public sector organizations. Due to new regulatory or funding requirements\, as well as the growing awareness surrounding infrastructure deficits\, municipalities and utilities are increasingly opting to introduce a new dedicated position responsible for the coordination of asset management activities\, strategy and performance. Hiring for a technical and multi-disciplinary role\, like an Asset Manager\, and ensuring that the chosen candidate is the right fit can be a significant challenge for an organization. \n \nIn this webinar\, attendees will gain insight on how best to hire asset management expertise to compliment their organization’s unique needs. This webinar will cover the following: \n\n\n\n\nHow to determine the right skills and qualifications to include in a brand new posting (for many municipalities this will be the first time hiring an Asset Manager or Coordinator)\nWhere to post a technical job posting for maximum results  \nHow to interview and assess candidates to ensure the right person is hired for the job – asset management is a cross-disciplinary field involving finance\, public works and often the CAO\, so how do you make sure the candidate meets the needs of various stakeholders?\nHow to onboard a new hire successfully in a role that didn’t previously exist \n\n\n\n\nAdditionally\, attendees will learn about the Asset Management Competency Framework that CNAM\, in collaboration with a collection of national partners\, are developing. The Framework is to support organizational training and staff hiring. More information can be read here. \nPanelists \n\nCrystal Tan\, Asset Management Coordinator\, Town of Fort Frances\nIain Cranston\, IC Infrastructure\n\nmuniSERV is a proud partner of PSD \nLearn More & Register \nWho should attend? \n  Asset Managers  \n  CAOs/City Managers \n  HR \n 
URL:https://muniserv.ca/event/hiring-the-right-asset-coordinator-for-your-organization
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190329T080000
DTEND;TZID=America/Toronto:20190329T170000
DTSTAMP:20260413T080759
CREATED:20190329T145005Z
LAST-MODIFIED:20190329T145005Z
UID:18652-1553846400-1553878800@muniserv.ca
SUMMARY:Free Webinar - Leading the Ins and Outs of Cognitive Diversity
DESCRIPTION:Leading the Ins and Outs of Cognitive Diversity \nApril 17th at 11:30 a.m. EST \nOur Online experience will help you explore how to build better teams and a positive workplace culture. \nBased on the principles of Emergenetics\, you will learn to improve communication\, connection\, and performance through an enlightening process of self-awareness and discovery. \nLearn how the real magic happens when teams can be built synergistically\, and team members can collaborate more effectively by “borrowing another person’s brain.”  \nThis webinar address will include: •Reflective activities to connect concepts to personal cognitive strengths and team members cognitive strengths •Scientific background on how we work and establish neuro-pathways •Story-telling and activities to illustrate concepts.  \nPlease REGISTER HERE for this exclusive free opportunity!  \nI sincerely hope you will take full advantage of this invitation and informative experience!  \nGail Green \nOffice: (905) 636.0797 \nMobile: (416) 659.3623\nGail.Green@EmergeneticsOntario.com \nEmergeneticsOntario.com
URL:https://muniserv.ca/event/free-webinar-leading-the-ins-and-outs-of-cognitive-diversity-2
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Emergenetics-logo.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190328T133000
DTEND;TZID=America/Toronto:20190328T143000
DTSTAMP:20260413T080759
CREATED:20190317T104457Z
LAST-MODIFIED:20190317T104457Z
UID:18455-1553779800-1553783400@muniserv.ca
SUMMARY:eSolutions Speaker's Series - Take Charge with a Winning Communications Strategy
DESCRIPTION:A well-planned\, consistently managed communications strategy can be the difference between advocacy from your community and an outpouring of negative public reaction. \nFor local governments\, the value of planned messaging\, channels and tactics is immeasurable. As a municipal employee\, you and your team have the opportunity to share information as a means of promoting positive initiatives\, as well as sharing timely\, sometimes urgent news. \nThis webinar will give you the tools to create a roadmap for effectively communicating initiatives and accomplishing measurable outcomes. Walk away with a tried-and-tested method you can apply to any municipal communications scenario. \nThursday\, March 28\, 2018\, 1:30 PM – 2:30 PM EST \nCost: $149/person \nRegister now
URL:https://muniserv.ca/event/esolutions-speakers-series-take-charge-with-a-winning-communications-strategy
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/eSolutions-logo2x.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190307T113000
DTEND;TZID=America/Toronto:20190307T123000
DTSTAMP:20260413T080759
CREATED:20190212T191556Z
LAST-MODIFIED:20190212T191651Z
UID:17992-1551958200-1551961800@muniserv.ca
SUMMARY:Free Webinar - Finding the Right Hire.  How and When to Use Psychometrics in the Hiring Process
DESCRIPTION:Encore Presentation – In Case You Missed It  \nFree Webinar – Finding the Right Hire\, How and When to Use Psychometrics in the Hiring Process \nTime: Mar 7\, 2019 11:30 AM EST\, 12:30pm AST\, 1:00 p.m. NST \nMore and more companies are recognizing the importance of developing pre-employment strategies as part of their recruitment and selection process\, in order to recruit the right people and build the right teams. \nYou know that making the wrong hire can be a very expensive and time consuming mistake. Not only does it result in additional costs\, but it can be multiplied by lost opportunities\, duplicating training/on-boarding efforts of other team members\, potential legal issues and much more. \nIn this interactive workshop webinar\, you will build the skills and knowledge to develop the ideal candidate attitudes and motivators for a position\, construct the perfect candidate profile\, attract the correct individuals and make the right fit for your culture. \nRegister here \nProudly delivered by Gail Green\, President\, Emergenetics Ontario. \n 
URL:https://muniserv.ca/event/free-webinar-finding-the-right-hire-how-and-when-to-use-psychometrics-in-the-hiring-process-2
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Emergenetics-Newsletter-banner.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190130T130000
DTEND;TZID=America/Toronto:20190130T140000
DTSTAMP:20260413T080759
CREATED:20190123T170117Z
LAST-MODIFIED:20190123T170117Z
UID:17705-1548853200-1548856800@muniserv.ca
SUMMARY:Free Webinar - Leading the Ins & Outs of Cognitive Diversity
DESCRIPTION:It’s almost here! Please take advantage of this special invitation to register for our Free Webinar!  \nLeading the Ins and Outs of Cognitive Diversity \nJan 30\, 2019 @ 1 p.m. EST\, 2 p.m. AST\, 2:30 p.m. NST  \nPlease REGISTER HERE for this exclusive free opportunity! \nOur on-line experience will help you explore how to build better teams and a positive workplace culture. Based on the principles of Emergenetics\, you will learn to improve communication\, connection\, and performance through an enlightening process of self-awareness and discovery. Learn how the real magic happens when teams can be built synergistically\, and team members can collaborate more effectively by “borrowing another person’s brain.”  \nThis webinar address will include: •Reflective activities to connect concepts to personal cognitive strengths and team members cognitive strengths •Scientific background on how we work and establish neuro-pathways •Story-telling and activities to illustrate concepts.  \nI sincerely hope you will take full advantage of this invitation and informative experience!  \nwith thanks\,  \nGail
URL:https://muniserv.ca/event/free-webinar-leading-the-ins-outs-of-cognitive-diversity
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Emergenetics-logo.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190116T130000
DTEND;TZID=America/Toronto:20190116T140000
DTSTAMP:20260413T080759
CREATED:20181130T201347Z
LAST-MODIFIED:20181130T201347Z
UID:17024-1547643600-1547647200@muniserv.ca
SUMMARY:Free Webinar - Finding the Right Hire.  How and When to use Psychometrics in the Hiring Process
DESCRIPTION:More and more municipalities are recognizing the importance of developing pre-employment strategies as part of their recruitment and selection process\, in order to recruit the right people and build the right teams. \nYou know making the wrong hire can be a very expensive and time consuming mistake. Not only does it result in additional costs but it can be multiplied by lost opportunities\, duplicating training/on-boarding efforts of other team members\, potential legal issues and much more. \nIn this interactive workshop webinar\, you will build the skills and knowledge to develop the ideal candidate attitudes and motivators for a position\, construct the perfect candidate profile\, attract the correct individuals and make the right fit for your culture. \nJoin us on Wednesday\, January 16th at 1:00 p.m. Eastern for this complimentary webinar \nPlease REGISTER HERE for this  exclusive free opportunity! \nProudly sponsored by muniJOBS.ca (a div of muniSERV.ca)\, and delivered by Gail Green\, President\, Emergenetics International – Canada/ Ontario.
URL:https://muniserv.ca/event/free-webinar-finding-the-right-hire-how-and-when-to-use-psychometrics-in-the-hiring-process
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Emergenetics-Newsletter-banner.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190115T120000
DTEND;TZID=America/Toronto:20190115T130000
DTSTAMP:20260413T080759
CREATED:20181126T140217Z
LAST-MODIFIED:20190108T122134Z
UID:16975-1547553600-1547557200@muniserv.ca
SUMMARY:Free Webinar: Learn to Zoom
DESCRIPTION:Are you looking for another option to meet with your clients\, colleagues or team members? If so\, this webinar is for you!  \nWe will walk through the basic workings of Zoom and you’ll have an opportunity to play with some of the great features. You will also learn how you can use Zoom to host very effective meetings without having to leave your office! \nWhen: Jan 15\, 2019 12:00 PM Eastern Time (US and Canada)  \nHow to Join: Please register here.   \nAfter registering\, you will receive a confirmation email containing information about joining the meeting. \nCheetah Fusion Creative Agency\nstrategy • branding • marketing • social media • coaching • web \n54 Cedar Pointe Drive\, Unit 1207\, Barrie ON  L4N 5R7 \n705•302•3386 | www.cheetahfusion.com | Facebook | LinkedIn \n 
URL:https://muniserv.ca/event/free-webinar-learn-to-zoom
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/CheetahFusion_Logo_FV.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20181206T130000
DTEND;TZID=America/Toronto:20181206T140000
DTSTAMP:20260413T080759
CREATED:20181112T131130Z
LAST-MODIFIED:20181112T135645Z
UID:16812-1544101200-1544104800@muniserv.ca
SUMMARY:Free Webinar - Leading the Ins and Outs of Cognitive Diversity
DESCRIPTION:Leading the Ins and Outs of Cognitive Diversity \nDec 6\, 2018 @ 1:00 p.m. \nI will help you explore how to build better teams and a positive workplace culture. Based on the principles of Emergenetics\, you will learn to improve communication\, connection\, and performance through an enlightening process of self-awareness and discovery. Learn how the real magic happens when teams can be built synergistically\, and team members can collaborate more effectively by “borrowing another person’s brain.” \nThis webinar address will include: •Reflective activities to connect concepts to personal cognitive strengths and team members cognitive strengths •Scientific background on how we work and establish neuro-pathways •Story-telling and activities to illustrate concepts. \nPlease REGISTER HERE for this  exclusive free opportunity! \nI sincerely hope you will take full advantage of this invitation and informative experience!  \nwith thanks\, Gail \n  Gail Green \n  Office: (905) 636.0797 \n  Mobile: (416) 659.3623\n  Gail.Green@EmergeneticsOntario.com \n  EmergeneticsOntario.com
URL:https://muniserv.ca/event/free-webinar-leading-the-ins-and-outs-of-cognitive-diversity
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20181122T110000
DTEND;TZID=America/Toronto:20181122T120000
DTSTAMP:20260413T080759
CREATED:20181114T000151Z
LAST-MODIFIED:20181114T000151Z
UID:16841-1542884400-1542888000@muniserv.ca
SUMMARY:Free Webinar - Strategic Advisor Reveals... The ONLY 3 Ways to Grow Your Business
DESCRIPTION:Reserve Your Seat Now\, for this webinar training that will change the way you approach building your business…” \nThursday November 22\, 2018 @ 11 a.m. Eastern Standard Time (Toronto) \n\nWhat You’ll Learn on the Live Webinar:\n\n\n\nExactly how  to grow any business in any industry in any economy with little effort\, time or expenses.\nA cost effective strategy to virtually eliminate your marketing spend. \nThe most powerful underutilized strategy to scale your business in a very short time.\nPlus\, free bonus: register today and you’ll get instant access to “The Serious Business Owner’s Guide to Profitable Joint Ventures”.\n\n\nClaim your spot on the Free Webinar Now!
URL:https://muniserv.ca/event/free-webinar-strategic-advisor-reveals-the-only-3-ways-to-grow-your-business
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180906T140000
DTEND;TZID=America/Toronto:20180906T150000
DTSTAMP:20260413T080759
CREATED:20180626T140438Z
LAST-MODIFIED:20180626T140438Z
UID:15032-1536242400-1536246000@muniserv.ca
SUMMARY:World Class Customer Experience – Live Webinar Presented by Corey Atkinson
DESCRIPTION:Join Corey Atkinson for CSPN’s Webinar Series. Register early! \nTopic: World Class Customer Experience \nCost: FREE \nOverview: \nNow\, more than ever\, we are under a microscope. The online social media world – Google Reviews\, Amazon\, Yelp \,etc – is waiting to pounce with bad-good-better-best experiences to be starred\, told\, retold\, or forgotten – in the real world. In this environment\, how do we avoid the embarrassing “How did that happen?!” moments and instead drive the right customer experiences that we want people to talk about and remember? \nThis webinar will cover the must have strategies to be able to provide world class customer experience. These insights will allow you to gauge how effective your organization is at bringing to life the customer experience you imagine. \nTo Register\, please click here 
URL:https://muniserv.ca/event/world-class-customer-experience-live-webinar-presented-by-corey-atkinson
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN20-20World20Class20CX20Webinar-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180712T140000
DTEND;TZID=America/Toronto:20180712T150000
DTSTAMP:20260413T080759
CREATED:20180626T140020Z
LAST-MODIFIED:20180626T140020Z
UID:15029-1531404000-1531407600@muniserv.ca
SUMMARY:The Emerging Leader Part 2 – Live Webinar Presented by Corey Atkinson
DESCRIPTION:Join Corey Atkinson for CSPN’s Webinar Series. Register early! \nTopic: The Emerging Leader Part 2 \nCost: FREE \nOverview \nCompanies across every industry are facing complex organizational challenges that require the rapid development of new leaders. Advancing from a technical track to a leadership position requires more than solid management skills. \nMore than ever before\, emerging leaders must quickly learn and deploy core management skills\, develop a broad strategic perspective\, take their leadership skills to the next level\, and expand their professional and personal networks. \nEmerging Leaders also need to take control of their career destiny\, kick start their personal branding and embrace the concepts of self-guidance and continuous improvement. \nTo Register\, please click here 
URL:https://muniserv.ca/event/the-emerging-leader-part-2-live-webinar-presented-by-corey-atkinson
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN20Emerging20Leaders20Webinar-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180628T130000
DTEND;TZID=America/Toronto:20180628T140000
DTSTAMP:20260413T080759
CREATED:20180615T201818Z
LAST-MODIFIED:20180615T201818Z
UID:14804-1530190800-1530194400@muniserv.ca
SUMMARY:Implementation of an Enterprise-wide Common Street Address Database
DESCRIPTION:BeSpatial June Webinar\nImplementation of an Enterprise-wide Common Street Address Database\nSpeakers: John Bacon\, City of Hamilton & Marc Curtis\, AGSI \nPlease join on us on Thursday\, June 28 from 1pm to 2pm for an online webinar. \nThis is a complimentary webinar. Registration is required.  A link will be sent to registrants before the webinar begins. \nRegister Here
URL:https://muniserv.ca/event/implementation-of-an-enterprise-wide-common-street-address-database
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180607T100000
DTEND;TZID=America/Toronto:20180607T101500
DTSTAMP:20260413T080759
CREATED:20180601T145036Z
LAST-MODIFIED:20180601T145036Z
UID:14391-1528365600-1528366500@muniserv.ca
SUMMARY:Grant Funding Opportunities for Municipalities
DESCRIPTION:Is your municipality taking advantage of current grant funding opportunities?  \nThe PSD Research team will provide an overview of grant funding opportunities for Canadian municipalities on a monthly basis. \nEach month we will highlight any grants with an approaching deadline and/or ongoing grant programs. \nPlease join us to find out about grant opportunities for your municipality! \nNext Session – June 7th\, 2018 | 10:00am to 10:15am ET or at 1:00pm – 1:15pm ET \nJune 7th Webinar Session will review the following grants: \n\nDisaster Mitigation and Adaptation Fund\nMunicipal Asset Management Program (MAMP)\nMunicipal for Climate Innovation Program (MCIP) Staff Grants\n\nClick here to Register
URL:https://muniserv.ca/event/grant-funding-opportunities-for-municipalities
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180327T113000
DTEND;TZID=America/Toronto:20180327T123000
DTSTAMP:20260413T080759
CREATED:20180316T155233Z
LAST-MODIFIED:20180316T181933Z
UID:13204-1522150200-1522153800@muniserv.ca
SUMMARY:Free Webinar - Managing Complaints\, Service Requests and Job Tracking
DESCRIPTION:Digital Government for Smaller Municipalities \nIn this webinar we will look at digital government through the lens of complaints\, service requests and  job management processes by reviewing potential tools. We will define digital government by framing it around the real experiences of smaller municipalities \nDigital Government does not need to start with citizen apps and a new website\, the recommendation is to start from the inside: create a better process\, provide tools with automation built-in to lessen the workload\, ensure everyone is empowered to be a citizen service leader. \nWhen you leave this webinar\, you will have: \n\nA better understanding of what digital government can look like for your municipality\nA list of free and low-cost tools/systems that can help you as you work towards the implementation of digital government in your community\nA strong understanding of the benefits of a better complaints and service request process\n\nAs part of the presentation everyone will receive a template for creating a citizen complaints policy document. The template takes about 15 minutes to fill and creates a professional\, multi-page policy document to use as a reference for all staff which will also satisfy the requirements of the ombudsman’s offices at the provincial and federal levels. \nBrad Pinch AccessE11 – Director of Municipal Needs \nOrganizer of Solutions: Digital Government for Smaller Municipalities \nRegister here \nVisit our Website
URL:https://muniserv.ca/event/free-webinar-managing-complaints-service-requests-and-job-tracking
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180321T120000
DTEND;TZID=America/Toronto:20180321T133000
DTSTAMP:20260413T080759
CREATED:20180314T124951Z
LAST-MODIFIED:20180314T124951Z
UID:13180-1521633600-1521639000@muniserv.ca
SUMMARY:The Changing Landscape of Municipal Investment Powers
DESCRIPTION:COMPLIMENTARY WEBINAR \nThe Province of Ontario recently made significant changes to municipal legislation and regulations with respect to investment powers for Ontario municipalities.  Section 418.1\, which has recently come into effect\, provides authority for municipalities to invest funds not required immediately using the prudent investor standard (PI) rather than the more restrictive “legal list” approach of the past.  A new section to the eligible investment regulation (Part II) provides details in the PI standard\, who can access it\, what you need to do to have it apply and what governance structures must be in place.  At the same time that these changes were made\, regulatory amendments were also made to the regulation (Part I) with respect to pre-existing investment powers. \nJoin us as we discuss the changes to investment powers that will affect you.  \nDate: Wednesday\, March 21 @ 12:00 pm – 1:30 pm  \nClick here to Register
URL:https://muniserv.ca/event/the-changing-landscape-of-municipal-investment-powers
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180320T140000
DTEND;TZID=America/Toronto:20180320T150000
DTSTAMP:20260413T080759
CREATED:20180314T125343Z
LAST-MODIFIED:20180314T125343Z
UID:13183-1521554400-1521558000@muniserv.ca
SUMMARY:Municipal Asset Management Planning Webinars
DESCRIPTION:COMPLIMENTARY WEBINARS \nIn December 2017\, the province passed a municipal asset management planning regulation under the Infrastructure for Jobs and Prosperity Act\, 2015. To help municipalities better understand the content of the regulation\, the Ministry is offering two technical webinars on the content of the regulation. This presentation will be suited primarily to municipal professionals engaged directly in asset management\, such as municipal finance and municipal engineering professionals\, but is open to anyone wishing to attend. \nDate: Tuesday\, March 20 and Wednesday\, March 21 @ 2 PM – 3 PM \nTo participate\, please click on the corresponding link below dial the conference call number above at the time of the event. \nClick here to participate in Tuesday’s webinar  Click here to participate in Wednesday’s webinar \nConference Call Number Tuesday\, March 20: 1-855-340-7035; Passcode 6011155# Wednesday\, March 21: 1-855-340-7035; Passcode 5964638#
URL:https://muniserv.ca/event/municipal-asset-management-planning-webinars
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20171122T120000
DTEND;TZID=America/Toronto:20171122T124500
DTSTAMP:20260413T080759
CREATED:20171121T144625Z
LAST-MODIFIED:20171121T144625Z
UID:12023-1511352000-1511354700@muniserv.ca
SUMMARY:How will MPAC’s Service Level Agreement Benefit You?
DESCRIPTION:In December\, MPAC will begin implementing its Service Level Agreement (SLA) to all municipalities in Ontario. This means\, starting in January 2018\, municipalities will be able to measure MPAC’s performance in 14 key service areas. \n\n\n Webinar Overview:\n Jointly developed in partnership with municipalities\, the SLA is MPAC’s promise to deliver timely\, accurate and measurable products and services. Both MPAC and municipalities play a key role in delivering on this promise\, and the SLA outlines the roles and responsibilities of each party\, details the specific measures for success\, and includes a process to address service disruptions caused by MPAC’s failure to achieve service standards\, or a municipality’s failure to perform its dependencies. \n This webinar is your chance to learn more about the SLA\, your municipal role\, and how through greater collaboration and information sharing\, municipalities can expect more stable\, transparent and predictable levels of service delivery from MPAC.\n\n \nClick here to learn more and register for MFOA’s complimentary webinar.
URL:https://muniserv.ca/event/how-will-mpacs-service-level-agreement-benefit-you
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/MFOA_logo_final_6.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20171122T120000
DTEND;TZID=America/Toronto:20171122T124500
DTSTAMP:20260413T080759
CREATED:20171114T155755Z
LAST-MODIFIED:20171114T155755Z
UID:11919-1511352000-1511354700@muniserv.ca
SUMMARY:How will MPAC's Service Level Agreement Benefit Your Municipality?
DESCRIPTION:In December\, MPAC will begin implementing its Service Level Agreement (SLA) to all municipalities in Ontario. This means\, starting in January 2018\, municipalities will be able to measure MPAC’s performance in 14 key service areas. Jointly developed in partnership with municipalities\, the SLA is MPAC’s promise to deliver timely\, accurate and measurable products and services. Both MPAC and municipalities play a key role in delivering on this promise\, and the SLA outlines the roles and responsibilities of each party\, details the specific measures for success\, and includes a process to address service disruptions caused by MPAC’s failure to achieve service standards\, or a municipality’s failure to perform its dependencies. \nThis webinar is your chance to learn more about the SLA\, your municipal role\, and how through greater collaboration and information sharing\, municipalities can expect more stable\, transparent and predictable levels of service delivery from MPAC. \nREGISTER for November 22 @ 12:00 – 12:45 PM
URL:https://muniserv.ca/event/how-will-mpacs-service-level-agreement-benefit-your-municipality
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20171102T120000
DTEND;TZID=America/Toronto:20171102T130000
DTSTAMP:20260413T080759
CREATED:20171017T150449Z
LAST-MODIFIED:20171017T150449Z
UID:11578-1509624000-1509627600@muniserv.ca
SUMMARY:Free Webinar:  Assert Yourself with Ease
DESCRIPTION:Free Webinar: Assert Yourself with Ease! \nDo you or someone you know\, find it difficult to ask others for what you want or need\, have trouble speaking up at work? \nIs it impacting how you feel?  Do you feel it holds you back in your career or your business?  Join us and learn a few simple\, yet effective tips for asserting yourself… \nIn this webinar\, we will explore: – how to speak up and be heard – how to feel confident and strong\, when asking for what you need or want. – using positive self-talk and i-messages to find your voice\, even in a difficult situation. \nRegister for this Free Webinar: https://zoom.us/meeting/register/1f50f90e33100bc8cde7dc3c8da9331e   
URL:https://muniserv.ca/event/free-webinar-assert-yourself-with-ease
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20171031T140000
DTEND;TZID=America/Toronto:20171031T150000
DTSTAMP:20260413T080759
CREATED:20171017T203815Z
LAST-MODIFIED:20171017T203815Z
UID:11597-1509458400-1509462000@muniserv.ca
SUMMARY:Webinar: How the Recent CRTC Update Could Impact Your Approach to Video Streaming and Meeting Management
DESCRIPTION:Answering questions on selecting the right technologies for public sector organizations to improve transparency\nThe public sector must meet growing demands to improve transparency and accessibility as to how decisions are made. \nTo achieve that\, many organizations opted to use the local cable company that provide streaming services. However\, some cable companies are (or will be) cutting this free service due to a recent CRTC change and those organizations find themselves scrambling for alternatives. \nWhether you are one of those looking for alternatives\, or your organization hasn’t made a move towards video streaming or meeting management yet\, do you wonder \n\nWhat’s the next step if we don’t use cable companies for their services?\nWhat kind of streaming services are there and which is right for us?\nHow do we take transparency to the next level by integrating meeting management?\n\nIf so\, then this webinar is perfect for you! \nJoin us and our trusted Canadian technology partner iSi Live as we walk you through: \n\nThe landscape of video and internet publishing\, and how it impacts you;\nThe 3 main types of video streaming;\nHow closed captioning works and its importance;\nHow video management and meeting management comes together; and\nA quick case study to tie everything together.\n\n\n\n \nSign Up Now
URL:https://muniserv.ca/event/webinar-how-the-recent-crtc-update-could-impact-your-approach-to-video-streaming-and-meeting-management-2
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20171031
DTEND;VALUE=DATE:20171116
DTSTAMP:20260413T080759
CREATED:20171031T152830Z
LAST-MODIFIED:20171114T160017Z
UID:11756-1509408000-1510790399@muniserv.ca
SUMMARY:Groundbreaking New Approaches to Leadership and Coaching Development
DESCRIPTION:In this learning-rich and fast-paced 60 minute webcast Jim Clemmer outlines how leaders and coaches can go from good to great and deliver truly extraordinary results. \nWatch it when it suits you best!  \n  \n  \n  \n 
URL:https://muniserv.ca/event/groundbreaking-new-approaches-to-leadership-and-coaching-development
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Jim-Clemmer-1-e1509463592574.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20171018T130000
DTEND;TZID=America/Toronto:20171018T140000
DTSTAMP:20260413T080759
CREATED:20171017T160638Z
LAST-MODIFIED:20171017T160638Z
UID:11582-1508331600-1508335200@muniserv.ca
SUMMARY:Webinar: How the Recent CRTC Update Could Impact Your Approach to Video Streaming and Meeting Management
DESCRIPTION:October 18\, 2017\,1:00 pm – 2:00 pm  EDT  \nAnswering questions on selecting the right technologies for public sector organizations to improve transparency \n\n\nThe public sector must meet growing demands to improve transparency and accessibility as to how decisions are made. \nTo achieve that\, many organizations opted to use the local cable company that provide streaming services. However\, some cable companies are (or will be) cutting this free service due to a recent CRTC change and those organizations find themselves scrambling for alternatives. \nWhether you are one of those looking for alternatives\, or your organization hasn’t made a move towards video streaming or meeting management yet\, do you wonder \n\nWhat’s the next step if we don’t use cable companies for their services?\nWhat kind of streaming services are there and which is right for us?\nHow do we take transparency to the next level by integrating meeting management?\n\nIf so\, then this webinar is perfect for you! \nJoin us and our trusted Canadian technology partner iSi Live as we walk you through: \n\nThe landscape of video and internet publishing\, and how it impacts you;\nThe 3 main types of video streaming;\nHow closed captioning works and its importance;\nHow video management and meeting management comes together; and\nA quick case study to tie everything together.\n\n\n\n \nSign Up Now
URL:https://muniserv.ca/event/webinar-how-the-recent-crtc-update-could-impact-your-approach-to-video-streaming-and-meeting-management
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20171012T120000
DTEND;TZID=America/Toronto:20171012T130000
DTSTAMP:20260413T080759
CREATED:20171002T150119Z
LAST-MODIFIED:20171002T150233Z
UID:11412-1507809600-1507813200@muniserv.ca
SUMMARY:Free Webinar - Manage Your Calendar
DESCRIPTION:A more holistic approach to time management and reducing day-to-day stress. \nWe know there is an art to time management.  How is it that some people get so much done every day\, while others struggle with getting through even a few tasks each day.  Well\, as the saying goes\, how we do one thing is how we do everything. \nIn this webinar\, we will touch on some of the key factors to managing your calendar\, paying attention to ‘what makes you tick and more importantly\, what allows time to tick away. \nRegister today!
URL:https://muniserv.ca/event/free-webinar-manage-your-calendar
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170712T130000
DTEND;TZID=America/Toronto:20170712T140000
DTSTAMP:20260413T080759
CREATED:20170704T111341Z
LAST-MODIFIED:20170704T111341Z
UID:10229-1499864400-1499868000@muniserv.ca
SUMMARY:Five Essential Skills That Make You an Inspiring Leader
DESCRIPTION:FREE WEBINAR\nFive Essential Skills That Make You an Inspiring Leader\n\n\nHow can leaders most effectively engage and inspire others? What’s the best way to gain true buy-in and investment? This webinar\, led by communication expert Kristi Hedges\, will push participants to think about their own ability to influence in new and surprising ways.  \n With an interactive format and rich content underscored with social science research\, this webinar offers participants practical tools for enhancing their leadership skills\, including: \n\nCommunication strategies to enhance your impact\nWays to drive buy-in and adoption of ideas\nHelping others to find meaning in their work\n\nTOPIC: Five Essential Skills That Make You an Inspiring Leader\n DATE: July 12\n TIME:  1 pm EDT\n DURATION: 60 minutes\n SPEAKER: Kristi Hedges \nTo Learn More and Register
URL:https://muniserv.ca/event/five-essential-skills-that-make-you-an-inspiring-leader
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170628T130000
DTEND;TZID=America/Toronto:20170628T140000
DTSTAMP:20260413T080759
CREATED:20170606T192355Z
LAST-MODIFIED:20170606T192355Z
UID:9762-1498654800-1498658400@muniserv.ca
SUMMARY:Effective Program Service Delivery Reviews for Municipal Governments
DESCRIPTION:Public Sector Digest Webinar- June 28th\, 1pm – 2pm EST \nLocal governments implement a wide variety of services to serve their residents. This PSD webinar aims to address some of these inconsistencies by presenting best practices and innovative ideas in program service reviews.  \nLearn More & Register  \n 
URL:https://muniserv.ca/event/effective-program-service-delivery-reviews-for-municipal-governments
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170627T130000
DTEND;TZID=America/Toronto:20170627T140000
DTSTAMP:20260413T080759
CREATED:20170605T173405Z
LAST-MODIFIED:20170605T173405Z
UID:9720-1498568400-1498572000@muniserv.ca
SUMMARY:Labour Relation Trends and Grievances
DESCRIPTION:June 27\, 2017 – 1:00 to 2:00 p.m. EDT \nWhile the norm for collective agreements has been around fiscal restraint especially in the public sector\, the increasing impact on technology have made for intense negotiations for manufacturing sectors. \nWe will cover recent trends in negotiations as well as new technology that is available for managing grievances. Companies need visibility into past and present grievances so that they can apply consistent corrective measures. Technology will reduce time and improve compliance and accountability that helps organizations manage cost effectively the grievance process and outcomes. \nLabor management is a critical aspect for any organization. Many companies have unions to ensure that Labor policies are fair and consistent for all employees. In unionized work environments\, an employee can raise grievances in case any policies have been violated. An organization can have hundreds of grievances in a year. All grievances require investigations and arbitrations meetings which are recorded on paper and cause a traceability headache. Technology is available now enabling employees to create grievance and complaints. Managers & unions can follow through grievance steps and record the outcomes of complaints. Supervisors can create disciplinary actions\, maintain employee records. \nSee More & Register Now!
URL:https://muniserv.ca/event/labour-relation-trends-and-grievances
CATEGORIES:Webinars
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END:VEVENT
END:VCALENDAR