BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//MuniSERV - ECPv6.15.12.2//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:MuniSERV
X-ORIGINAL-URL:https://muniserv.ca
X-WR-CALDESC:Events for MuniSERV
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/Toronto
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20200308T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20201101T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20210314T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20211107T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20220313T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20221106T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20230312T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20231105T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20240310T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20241103T060000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210825T113000
DTEND;TZID=America/Toronto:20210825T123000
DTSTAMP:20260403T153616
CREATED:20210517T232812Z
LAST-MODIFIED:20210701T121210Z
UID:31902-1629891000-1629894600@muniserv.ca
SUMMARY:Complimentary Webinar - Time to Modernize your Procurement Procedures?
DESCRIPTION:Complimentary Webinar – Time to Modernize your Procurement Procedures? \nWEDNESDAY\, AUGUST 25 11:30 EST \nA good set of procedures is a must have for organizations seeking consistency\, compliance and efficiency in procurement. This session will review the procurement and contracting cycle and the main procedures any public sector organizations should have in place. \nWhat You’ll Learn: \n\nLearn about the 5 components of the procurement and contracting cycle.\nReview sample must-have procedures\, guidelines\, tools and templates including selecting the right procurement strategy\, running an RFP process and preparing the final contract.\n\nRegister Here
URL:https://muniserv.ca/event/time-to-modernize-your-procurement-procedures
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/LXM-August-25.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20210915
DTEND;VALUE=DATE:20210917
DTSTAMP:20260403T153616
CREATED:20210728T114011Z
LAST-MODIFIED:20210728T114011Z
UID:32627-1631664000-1631836799@muniserv.ca
SUMMARY:Citizen Service Summit
DESCRIPTION:Event name: Customer Service Professionals Network – Citizen Service Summit \nCost: Complimentary until August 15\, 2021 \nRegister Here  \nDescription:  \nJoin public sector leaders from all over Canada to learn new strategies to digitize\, personalize\, and automate citizen service. \nThis innovative 2-day virtual summit will be held on September 15 & 16\, 2021 and will consist of sessions designed to share future-forward trends and tactical steps organizations of all sizes can take post-pandemic. \nSneak peak of speakers below. More to be announced shortly. \n\nAndrew Enns\, Executive VP\, Leger Winnipeg: Measuring Community Perceptions\nDr. Gillian Mandich\, Happiness Researcher: How to Build More Positive & Resilient Teams\nCorey Atkinson\, VP of L&D\, CSPN: Inspiring Change Through Training\nNitin Badjatia\, Head\, Product Strategy – Customer Service Management\, ServiceNow: Using Knowledge Management to Increase Employee Retention\nKenny Johnston\, President\, Bill Gosling Outsourcing: Optimizing Your Service Centre\nDavid Singh\, Partner\, CSPN: Mastering Change Management Amidst the Post-Pandemic Chaos\n\nSpecial thank you to our sponsors: \n\nServiceNow\nBill Gosling Outsourcing\nLeger Canada\n\nFor more information\, please visit our website here.
URL:https://muniserv.ca/event/citizen-service-summit
CATEGORIES:e-Summit
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/2021-Citizen-Service-Summit-Sponsorship-002.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210921T163000
DTEND;TZID=America/Toronto:20210921T180000
DTSTAMP:20260403T153616
CREATED:20210907T140448Z
LAST-MODIFIED:20210907T140448Z
UID:32735-1632241800-1632247200@muniserv.ca
SUMMARY:Emergency Response Planning vs. the New Norm
DESCRIPTION:Supply Chain Canada – Ontario Institute and the Ontario Public Buyers Association \nHAVE YOU REGISTERED YET – Join us for our quarterly public sector live chat with Ontario Public Buyers Association. Register here -> https://lnkd.in/gPhnpfnU\nChris Penny\, CEO of Kinetic GPO\, Tammy Rimes\, MPA of National Cooperative Procurement Partners\, Sharon Walker – Manager\, Emergency Planning at City of Vaughan\, FARHEEN IMTIAZ – Manager\, Corporate Logistics at Region of Peel will discuss Emergency response planning versus creating the “new norm”.\nmuniSERV.ca\n#publicsectorcanada #publicsectorprocurement #emergencymanagement
URL:https://muniserv.ca/event/emergency-response-planning-vs-the-new-norm
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/1631022547813.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210929T113000
DTEND;TZID=America/Toronto:20210929T123000
DTSTAMP:20260403T153616
CREATED:20210518T123414Z
LAST-MODIFIED:20210701T121522Z
UID:31921-1632915000-1632918600@muniserv.ca
SUMMARY:Free Webinar - RFx Academy -  Module 1 Review of Competitive Procurement Vehicles
DESCRIPTION:Free Webinar – RFx Academy –  Module 1 Review of Competitive Procurement Vehicles \nWEDNESDAY\, SEPTEMBER 29 11:30 EST \nThere are many different types of procurement tools\, RFx documents\, used to solicit bids. We’ll review RFQ\, RFP\, RFT\, NRFP\, RFSO\, RFPQ and what each is used for. \nWhat You’ll Learn: \n\nThe RFx vehicles commonly used in competitive procurement\, how they are different\, and what they’re typically used for.\n\nRegister Here.
URL:https://muniserv.ca/event/rfx-academy-module-1-review-of-competitive-procurement-vehicles
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/LXM-Sept-29.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20211014T120000
DTEND;TZID=America/Toronto:20211014T130000
DTSTAMP:20260403T153616
CREATED:20211012T134508Z
LAST-MODIFIED:20211012T134508Z
UID:32831-1634212800-1634216400@muniserv.ca
SUMMARY:Municipal 311 Software Designed for Local Governments
DESCRIPTION:AccessE11 makes service request management seamless. It fosters simplicity\, reduced administration effort and cost\, and stronger decision making as well as enhanced compliance across four specific focus areas within local government operations. \n1. Citizen services\, complaint\, and issue management\n2. Job assignment and tracking\n3. Administrative Services: Management\, compliance reporting\, and evidence-based decision making\n4. Citizen Relationship Management: Contact management including tagging and interaction history \nDiscover how our cloud-based Citizen Issue Management software can manage any request and ensure effective and fast resolution of issues across all departments. Join us on October 14th for our free webinar. \nClick Here to Register for the October Webinar
URL:https://muniserv.ca/event/municipal-311-software-designed-for-local-governments
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Access-E11.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20211110T120000
DTEND;TZID=America/Toronto:20211110T130000
DTSTAMP:20260403T153616
CREATED:20211108T152253Z
LAST-MODIFIED:20211108T152253Z
UID:32890-1636545600-1636549200@muniserv.ca
SUMMARY:Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
DESCRIPTION:AccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government \nProduce better relationships with citizens through automated status updates with a highly-integrated platform your staff will love. \n\nIs your municipality looking for ways to improve your complaint and service request management?\nDo you want to better understand the issues citizens are bringing to your municipality?\nWould you like for your citizens to be able to view and update the issues they bring to your municipality?\nWould you like valuable reports for your department heads and council?\nHow about collaborating with staff on the issues they are managing?\nWant to streamline services requests and effectively manage them?\n\nAccessE11 is a cloud-based\, easy-to-use software solution to assist municipalities in better managing\, tracking and reporting citizen inquiries\, issues and complaints impacting your community. \nRegister for our Webinar to learn about all of this and more! \nPresented in Partnership with The Ontario Municipal Leadership Institute \n     
URL:https://muniserv.ca/event/customer-service-excellence-maximizing-efficiency-and-improving-customer-service-6
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Access-E11Webinar-live-002.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20211208T120000
DTEND;TZID=America/Toronto:20211208T130000
DTSTAMP:20260403T153616
CREATED:20211108T152143Z
LAST-MODIFIED:20211108T152143Z
UID:32893-1638964800-1638968400@muniserv.ca
SUMMARY:Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
DESCRIPTION:AccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government \nProduce better relationships with citizens through automated status updates with a highly-integrated platform your staff will love. \n\nIs your municipality looking for ways to improve your complaint and service request management?\nDo you want to better understand the issues citizens are bringing to your municipality?\nWould you like for your citizens to be able to view and update the issues they bring to your municipality?\nWould you like valuable reports for your department heads and council?\nHow about collaborating with staff on the issues they are managing?\nWant to streamline services requests and effectively manage them?\n\nAccessE11 is a cloud-based\, easy-to-use software solution to assist municipalities in better managing\, tracking and reporting citizen inquiries\, issues and complaints impacting your community. \nRegister for our Webinar to learn about all of this and more! \nPresented in Partnership with The Ontario Municipal Leadership Institute \n     
URL:https://muniserv.ca/event/customer-service-excellence-maximizing-efficiency-and-improving-customer-service-5
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Access-E11Webinar-live-002.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20211217T140000
DTEND;TZID=America/Toronto:20211217T153000
DTSTAMP:20260403T153616
CREATED:20211122T211947Z
LAST-MODIFIED:20211130T145104Z
UID:32989-1639749600-1639755000@muniserv.ca
SUMMARY:CHANGE OF DATE - Free Training Webinar - Living Through a Ransomware Breach
DESCRIPTION:                   \nNOTICE OF CHANGE OF DATE \nDue to circumstances outside our control we have had to re-schedule this free training webinar to December 17th.  Our apologies for the change in date. \nmuniSERV is proud to partner with industry expert Valencia Risk\, to invite you to a complimentary 90-minute emergency cybersecurity awareness session on December 17th at 2:00pm EST\, Living through a Ransomware Breach. \nPresented by Aron Feuer 25 year veteran of the cybersecurity industry\, and developed in collaboration with our senior colleague Richard McDonald (former CIO of CSIS and CSE). This session is intended to inform City managers\, CAOs CFOs\, IT and IT and cybersecurity staff responsible for respond to a breach. \nSession Audience \nThis session is for City\, Town and Municipal employees that would be involved in a breach response or information protection. We invite CAO\, CFO\, CIO\, Legal\, and Emergency response executives\, Council\, and Privacy professionals to attend. \nSession Description: \nWhen an attack hits\, executives must act quickly. In a ransomware breach\, City managers are coming in cold\, navigating uncharted waters with untested tools and playbooks. This session will describe the importance of being prepared for an attack through sharing the experience of a ransomware outbreak – from initial breach to recovery.  Attendees will learn: \n\nWhat to expect from their cyber-insurance provider\, MSSP\, and tech partners\nWhere to act fast\, and how to make informed decisions during a breach\nWhat to measure for Cybersecurity health\nWhy a cybersecurity audit or assessment isn’t the best tool\nProtecting yourself when you work from home\nRecovering from a breach post-incident\n\nTo register for this event send your RSVP to rtitus@valencia.global \n \nAbout Aron Feuer\, Managing Director of Valencia IIP \nAron is the managing director of cybersecurity at Valencia. Before Valencia Aron founded Cygnos IT Security as head hacker\, and sold the firm to Grant Thornton in 2015. Valencia IIP specializes in cybersecurity\, privacy\, and cloud. Aron’s work is with the federal government\, cities\, provinces\, fortune firms\, national retailers. He’s responded to hacks by Anonymous\, lead classified security projects for the government\, and run hundreds of penetration tests\, risk assessments\, simulations and security incident responses. His certifications include CISSP\, CISA\, CRISC\, CRMA\, CDPSE and CIPP/C\, MCSE
URL:https://muniserv.ca/event/free-training-webinar-living-through-a-ransomware-breach
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/cyber-gd7e85ad31_1280.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20220112T113000
DTEND;TZID=America/Toronto:20220112T130000
DTSTAMP:20260403T153616
CREATED:20211220T192900Z
LAST-MODIFIED:20211220T192900Z
UID:33279-1641987000-1641992400@muniserv.ca
SUMMARY:Complimentary Webinar - Indigenous Procurement – Getting to know Indigenous Business Leaders
DESCRIPTION:Meet Indigenous Business leaders and learn about resources available to you to help find and qualify Indigenous Businesses that you can engage with today\, in your current state.  Also\, learn how to build on your Indigenous Procurement strategy and engagement plan to support growth in Indigenous Businesses and return value to your organization. \n\n\nAGENDA\n11:30 AM – 12:30 PM – Panel Discussion\n12:30 PM – 1:00 PM – Question and Answer \n\nWHO SHOULD ATTEND?\nAnyone who would like to learn how to start including Indigenous Businesses or build on their existing Indigenous Procurement strategies should attend to expand their knowledge and connections. \n\n\nWHAT OTHERS SAY\n\nInteresting and great approach using the resources we now have to keep the networking and learning initiatives on a continuous path. \nCLAUDIA LEVIEN\, CANADIAN BEARINGS\n\n\nPRICE\nEVERYONE$0\nRegister Here\nREGISTER
URL:https://muniserv.ca/event/complimentary-webinar-indigenous-procurement-getting-to-know-indigenous-business-leaders
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/19-2612-supply-chain-canada-live-chat-implementing-indigenous-supply-chain-jan-12-2022.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20220209
DTEND;VALUE=DATE:20220701
DTSTAMP:20260403T153616
CREATED:20220210T000914Z
LAST-MODIFIED:20220210T000932Z
UID:33425-1644364800-1656633599@muniserv.ca
SUMMARY:Find your Dream Employee in 2022
DESCRIPTION:Your next hire\, on us. \nFind your Dream Employee in 2022 with The Predictive Index® – New Talent Optimization Software from Predictive Success \nSee the power of predictive analytics in hiring a perfect fit. Your all star candidate is in the driver’s seat. Seize the opportunity by offering them the perfect job fit\, backed by scientific data. \nThis Complementary Offer is Valid for muniSERV Members: One free job model and five free PI Behavioural Assessments® for your top candidates.  \nTo redeem: Contact Mitch LePage\, your Managing Principal with Predictive Success at mlepage@predictivesuccess.com or (905) 430-9788 x110 \n\nSee the full brochure on this special offer: MuniSERV Offer – Your Next Hire on Us with Predictive Success
URL:https://muniserv.ca/event/find-your-dream-employee-in-2022
CATEGORIES:Free Offers
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/PredictiveSuccess_Logo_2016-002-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20220214T120000
DTEND;TZID=America/Toronto:20220214T130000
DTSTAMP:20260403T153616
CREATED:20220201T161106Z
LAST-MODIFIED:20220201T161106Z
UID:33392-1644840000-1644843600@muniserv.ca
SUMMARY:Spotlight on the DEI Journey
DESCRIPTION:Predictive Success Webinar Series \nMany business leaders are grappling with where to start their Diversity\, Equity & Inclusion Journey – there’s work to be done! \nOrganizations like the Mennonite Economic Development Associates (MEDA) have learned that transformative change starts from the inside\, out. \nWhat does change look like in a time when so many organizations continue to face capacity issues? \nWhat role does your Board of Directors need to play to wake and shake up the sleeping giant? \nWhat are some of the courageous steps that you’ll need to take to lead the journey through uncharted territory? \nJoin us for Spotlight on the DEI Journey with Dr. Dorothy Nyambi\, where we’ll uncover answers to these and other questions. \nLearn more and register \nSpotlight on the DEI Journey Webinar Flyer Final
URL:https://muniserv.ca/event/spotlight-on-the-dei-journey
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/PredictiveSuccess_Logo_2016-002-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20220222T153000
DTEND;TZID=America/Toronto:20220222T173000
DTSTAMP:20260403T153616
CREATED:20220215T203616Z
LAST-MODIFIED:20220215T205047Z
UID:33479-1645543800-1645551000@muniserv.ca
SUMMARY:The Art & Science of an Intentional Life
DESCRIPTION: \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nAn event you may not want to miss . . .\nThe pandemic has caused so many people to press the pause button on their autopilot lives without knowing exactly what’s next for them. If you’re wondering how you can live more intentionally\, or even what that means for you then read on. \nI’ve created a  2-hour introductory workshop course which may be just the thing for you right now. \nI invite you to read all about it and watch my intro video by clicking here. If it’s not for you\, that’s fine. If you know someone that might be interested\, please feel free to forward this email. \nThe workshop course will be launch you on a path that you won’t regret. \nHope to see you or someone you know or work with on February 22nd. Registration closes next Monday! \nClick here for more details.
URL:https://muniserv.ca/event/the-art-science-of-an-intentional-life
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/AS-e1644957712736.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20220224T084500
DTEND;TZID=America/Toronto:20220224T153000
DTSTAMP:20260403T153616
CREATED:20220204T145010Z
LAST-MODIFIED:20220204T145010Z
UID:33403-1645692300-1645716600@muniserv.ca
SUMMARY:Leadership Series 3.0: Sustainable Supply Chain
DESCRIPTION:We are delighted with the roaring success of the first installment of our flagship offering\, Leadership Series 3.0: Digital Transformation in Supply Chain\, held on Jan 28\, 2022. 500+ participants came together\, to network and learn. \nThe Leadership Series 3.0: Sustainable Supply Chain session\, which is to be held on February 24\, 2022 via Zoom already has a stellar line-up of speakers from leading organizations such as The Kraft Heinz Company\, OPG\, Universal Health Network\, LUSH\, Mattel\, BC Hydro\, Telus and more. With a compelling agenda and powerhouse speakers\, we are already at 400+ registrations with only 3 more weeks to go. We encourage you to attend with your teams\, save up to 37% and maximize your learning. Learn more. \nGroup registration (4 or more): 125 pp. Save 37% \nIndividual registration: Member – $149 + HST | Non-member – $199 + HST (Get a 14-month membership valid until April 30\, 2023\, included with the registration. This is valid for Ont. Residents who have not been members in the past 18 months.) \nREGISTER HERE  \nOur powerhouse line-up of speakers include: \n \nWe look forward to seeing you on Feb 24\, 2022. In the meantime\, if you have any questions regarding registrations please reach out to Katie Cheshire at kcheshire@suuplychaincanada.com
URL:https://muniserv.ca/event/leadership-series-3-0-sustainable-supply-chain
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/21-3120-Leadership_Series_3.0_SUSTAINABLE_LinkedIn_Dec_30.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20220323T163000
DTEND;TZID=America/Toronto:20220323T180000
DTSTAMP:20260403T153616
CREATED:20220315T154356Z
LAST-MODIFIED:20220315T154630Z
UID:33621-1648053000-1648058400@muniserv.ca
SUMMARY:Live Chat Public Sector: Dealing with Price Fluctuations
DESCRIPTION:DESCRIPTION\n\n\n\n\n\n\nJoin our panel discussion to learn about how to deal with price fluctuations. Our panel will share proactive strategies and reactive strategies to manage and mitigate risks. \n\n\nAGENDA\n\n4:30 – 5:15 PM EDT Panel Discussion \n5:15 – 5:30 PM EDT Q & A \n5:30 – 6:00 PM EDT Networking \n\n\n\n\n\n\nPRICE\n\nMEMBER$10\nNON-MEMBER$15\n\n\nClick here for more information\n\nClick here to register\nANE – NORTH AMERICA
URL:https://muniserv.ca/event/live-chat-public-sector-dealing-with-price-fluctuations
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/19-2612-Supply_Chain_Canada_Ontario-Public-Buyers-Association_Feb_22_2022_A.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20220428T084500
DTEND;TZID=America/Toronto:20220428T170000
DTSTAMP:20260403T153616
CREATED:20220315T160932Z
LAST-MODIFIED:20220315T160932Z
UID:33632-1651135500-1651165200@muniserv.ca
SUMMARY:Leadership Series 3.0: Supplier Diversity
DESCRIPTION:DESCRIPTION \n\n\n\nThe term diversity has evolved over the last decade\, but never quite as fast as it has in the last 2 years. While a few years back supplier diversity primarily referred to suppliers from underrepresented groups like women owned businesses\, or small-scale businesses or minority owned businesses\, today the realm of diversity has expanded to far more communities such as the Indigenous People\, LGBTQ\, communities with disabilities and more. It is no longer a choice\, but an imperative for an organization to be consciously selective of their suppliers and give back to the customers by paving way for underserved communities to shine. This day will tackle how supplier diversity strategy not just helps the suppliers but also your supply chain operations and customer expectation management. \nNon-member registration will include a membership until April 30\, 2023 (for ON residents and new members only \n\n\nAGENDA\n\n\n8:45 AM Welcome and Opening Remarks \n9:00 – 10:15 AM Leadership Panel:  Gaining Competitive Advantage and Operational Resilience Through Supplier Diversity \n10:15 – 10:30 AM Networking Break/Breakout Rooms \n10:30 – 11:30 AM Driving Diversity and Sustainability Initiatives Through Supply Chain \n11:30 – 12:00 PM Lunch Break \n12:00 – 1:00 PM Session TBD \n1:00 – 1:15 PM Networking Break/Breakout Rooms \n1:15 – 2:15 PM Establishing an Effective Supplier Diversity Program \n2:15 – 2:30 PM Break \n2:30 – 3:30 PM Session TBD \n3:30 PM Closing Comments \n\n\n\n\n\n\n\nPRICE\n\nMEMBER $149\nNON-MEMBER $199\nTEAM OF 4+(PP)$125\n\n\nClick here for more information\n\nClick here to register
URL:https://muniserv.ca/event/leadership-series-3-0-supplier-diversity
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/21-3120-Leadership_Series_3.0_DIVERSITY_LinkedIn_Feb_V2-e1647360054791.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20220517T163000
DTEND;TZID=America/Toronto:20220517T183000
DTSTAMP:20260403T153616
CREATED:20220420T134818Z
LAST-MODIFIED:20220420T185618Z
UID:33759-1652805000-1652812200@muniserv.ca
SUMMARY:How To Manage Your RFP Process
DESCRIPTION:Join our panel discussion to learn about how to assess your situation and determine the best process to use to achieve your goals. We will explore different perspectives from practitioners\, vendors\, consultants and others. \nDate and Time: May 17\, 2022 | 4.30 pm to 6.00 pm EDT \nPrice: Members: $10 + HST | Non-members: $15 + HST \nPanelists: \nVictoria Mirlocca: CPPB\, C.Mgr.\, C.I.M.\, NIGP-CPP\, CMM II\, Procurement Manager\, Client Relations & Category Management\nLori Jackson\, BSc.\, CPPO: Buyer\, York Regional Police\nHugh Lawson: Director\, Business Development\, Canada\nChris McLeod: CEO\, NVision Insight Group Inc.\nSandra Lisi\, Director Purchasing\, Client Services\, City of Toronto\nGreg Dadd\, Principal\, Procurement and Fairness Advisory Services\, Industry & Public Sector Group \nREGISTER HERE \nIf you are thinking of a corporate training session (for a team of 10 or more) with the above topic or any other topic that is relevant for your organization\, please review this Supply Chain Canada Training Brochure – Public Sector.
URL:https://muniserv.ca/event/public-sector-focused-live-chat-with-opba-and-kinetic-gpo
CATEGORIES:Training Sessions,Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20220531T100000
DTEND;TZID=America/Toronto:20220531T140000
DTSTAMP:20260403T153616
CREATED:20220420T140211Z
LAST-MODIFIED:20220420T185544Z
UID:33764-1653991200-1654005600@muniserv.ca
SUMMARY:Canadian Construction Procurement
DESCRIPTION:This one-day course will provide an overview of the project and procurement models used in construction\, the procurement processes\, an evaluation of the contracting options and trends emerging for the future for construction in Canada. \nThe course is designed for those both new to Construction Procurement and for those wanting to learn best practices in order stay ahead of the curve in this complex area of procurement. \nDate & Time: May 31 & June 1\, 2022 | 10:00 AM – 2:00 PM EDT \nWHO SHOULD ATTEND?\n\nProcurement/Sourcing Managers with or without procurement construction experience\nOwners\, Project Managers/Property Managers and who want to learn about how improve procurement for your construction projects\n\nIndividual Member Price: Early Bird (until April 25\, 2022) – $536 + HST | Regular: $595 + HST \nIndividual Non-member Price: Early Bird (until April 25\, 2022) – $806 + HST | Regular: $895 + HST \nGroup Price (for a team of 4 or more): 20% off regular price for members and non-members. (Cannot be bundled with other offers) \nCPD: 5 CPD Points \nREGISTER HERE \nIf you are thinking of a corporate training session (for a team of 10 or more) with the above topic or any other topic that is relevant for your organization\, please review this Supply Chain Canada Training Brochure – Public Sector.
URL:https://muniserv.ca/event/canadian-construction-procurement
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/scma_primary_logo-1-e1618238305894.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20220607T120000
DTEND;TZID=America/Toronto:20220607T130000
DTSTAMP:20260403T153616
CREATED:20220524T201820Z
LAST-MODIFIED:20220525T124025Z
UID:33911-1654603200-1654606800@muniserv.ca
SUMMARY:You're Invited: Everything DiSC Showcase!
DESCRIPTION:Today\, organizational culture cannot be an afterthought. It must be focused on—intentionally and continually—to ensure recovery and results. That’s where Everything DiSC® on Catalyst™ comes in. Sign up for the Everything DiSC on Catalyst Showcase to learn about how DiSC can benefit your business. \nIn this 60-minute interactive\, virtual event\, participants will: \n\nDiscover the value of strong organizational culture and its connection to success\nExplore the Everything DiSC on Catalyst learning experience\nView a live demo of the Catalyst platform\nParticipate in a live Q&A with the showcase presenters\n\n  \nEverything DiSC on Catalyst helps people: \n\nBetter understand themselves\nAppreciate and value difference in perspective and approach\nReadily and consistently adapt to the unique needs of each person or situation they encounter\n\n  \nThe Everything DiSC showcase will be on June 7th\, 2022 at noon EST. Sign up here: https://forms.gle/jv3uK3E3nzCRdZECA
URL:https://muniserv.ca/event/youre-invited-everything-disc-showcase-2
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Love-the-DISC-Makes-communication-hard-conversations-easier-to-navigate-through..png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20220623T084500
DTEND;TZID=America/Toronto:20220623T151500
DTSTAMP:20260403T153616
CREATED:20220512T142640Z
LAST-MODIFIED:20220610T185240Z
UID:33834-1655973900-1655997300@muniserv.ca
SUMMARY:Public Sector Leadership Series
DESCRIPTION:  \nDate: June 23\, 2022\nRegistration Deadline: June 21\, 2022 \nPublic Sector has experienced more changes than ever in the past two years. And supply chain in the public sector has been evolving ever since. We have been leading public sector focused initiatives since the beginning of 2020 and this 1-Day event amplifies some of the pertinent issues that are impacting public sector decisions today such as procurement’s influence on organization effectiveness\, move towards digital procurement\, sustainable procurement\, \, the importance of supplier diversity\, and more. \nSpeakers from last year include organizations such as City of Toronto\, Metrolinx\, City of Vancouver\, NIGP\, UHN\, York Region Police\, OECM\, City of Ottawa\, Treasury Board Secretariat of Canada\, GTAA\, HP Canada\, Ministry of Transportation Ontario\, Transport Canada and more. Frank Rochon\, CEO of Supply Ontario also delivered his keynote speech\, which you can watch here. \nSome of the topics covered included: \n\nProcurement’s Influence on Organizational Effectiveness\nHow have Government Agencies Dealt and Learnt from COVID: Improving Citizen Experience\nSustainable Procurement\nSustainable Goods Movement\nImpact of Trade Agreements/Trade Agreements in a COVID world\n\nTOPICS TO BE ADDRESSED AT THE UPCOMING EVENT INCLUDES: Digital Procurement I Data-driven Transformation I Supplier Diversity I Sustainability & ESG I Indigenous Procurement \nHere’s the agenda and speakers for Leadership Series 3.0: Public Sector. Join us: https://lnkd.in/e4Th4C38 \nWe are delighted to have Clinton Lawrence-Whyte\, Director General\, Procurement Assistance Canada\, Public Services and Procurement Canada | Services publics et Approvisionnement Canada and Nick Xenos\, Executive Director\, Centre for Greening Government\, Treasury Board of Canada Secretariat | Secrétariat du Conseil du Trésor du Canada as our first set of confirmed speakers. \nThe agenda for the day includes: \n\nLeadership Panel: Reshaping Public Sector Supply Chain and Procurement by Balancing People\, Processes & Technology\nEthical & Social Procurement: Leading on Social Value to Foster Economic\, Social\, and Environmental Well-Being\nCircularity and Net Zero: Making Circular Economy a Reality\nVendor Performance Management: Drive Better Value\, Better Performance and Lower Costs \nIndigenous Procurement: Best Practices and Lessons Learned\n\nSign up for more information on this event. \nFor registration enquiries: Katie Cheshire at kcheshire@supplychaincanada.com\nFor sponsorship enquiries: Kim Sforza at ksforza@supplychaincanada.com
URL:https://muniserv.ca/event/public-sector-leadership-series
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/1st-cut_-Leadership_Series_3.0_Public_Sector_LinkedIn.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20220628T120000
DTEND;TZID=America/Toronto:20220628T130000
DTSTAMP:20260403T153616
CREATED:20220622T184928Z
LAST-MODIFIED:20220622T184928Z
UID:34043-1656417600-1656421200@muniserv.ca
SUMMARY:Digitize & Automate for Efficient Citizen Services
DESCRIPTION:Please join us – Free Webinar \nCitizen Issue Management Software for North American Municipalities \nCitizen engagement has never been more important for municipalities as it is today and customer feedback can powerfully impact municipal decision-making. \nJoin us to learn how cities and towns across North America have been able to provide better services to their residents by \n\nDeploying a pre-integrated solution for Citizen Issue Management and Citizen Engagement\nEmbracing a cloud based offering that requires no IT infrastructure or support\nAllowing residents to submit and access information via web\, mobile application\, or email\, and\nSuccessfully updating internal processes to improve citizen service\, and enabling staff to access information from the office\, home\, or while on the road.\n\nAccessE11 is an off-the-shelf\, cost effective\, easy to adopt solution for Citizen Engagement and Issue Management. \nClick here to register for the June Webinar.
URL:https://muniserv.ca/event/digitize-automate-for-efficient-citizen-services
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20220629T120000
DTEND;TZID=America/Toronto:20220629T130000
DTSTAMP:20260403T153616
CREATED:20220622T190552Z
LAST-MODIFIED:20220624T134503Z
UID:34047-1656504000-1656507600@muniserv.ca
SUMMARY:Reflections on the Open Smart City Experience: Moving Forward Together
DESCRIPTION:Learn how municipal leaders from across Canada are leveraging data and technology to solve community challenges during this Online Event. \n\nCities are re-imagining how technology and data can support the growing pressures and opportunities presented by climate change\, population\, and energy. The panel will discuss the experiences of future-forward cities\, as they leverage technologies (or smart city concepts) to optimize service delivery\, effectively manage resources\, and strengthen citizen engagement and participation. This panel will provide a space to share and reflect on experiences to solve community challenges that aim to enable residents to live in more resilient\, sustainable\, and connected environments. \nPanellists: \n\nLaurie Guthrie (Civic Innovation Strategist\, City of Fredericton\, NB)\nAndreas Boehm (Intelligent Cities Manager\, City of Kelowna\, BC)\nDevin LaFleche (Community Connectivity Advisor\, Town of Cochrane\, AB)\n\nModerator: Matthew Claudel \n\n\n\n\nThis event is brought to you by the Community Solutions Network\, a program of Future Cities Canada. \nThe Community Solutions Network is designed to help communities build service area capacity and improve the lives of residents using data and connected technology approaches. The program is led by Evergreen with lead technical partner Open North and supported with funding provided by Infrastructure Canada. \nClick here to register for the event.
URL:https://muniserv.ca/event/reflections-on-the-open-smart-city-experience-moving-forward-together
CATEGORIES:CAO Workshops,Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20220719T050000
DTEND;TZID=America/Toronto:20220719T183000
DTSTAMP:20260403T153616
CREATED:20220709T120100Z
LAST-MODIFIED:20220709T120100Z
UID:34099-1658206800-1658255400@muniserv.ca
SUMMARY:Procurement Through the Lens of Cyber Security
DESCRIPTION:DESCRIPTION\nJoin our discussion as we explore how current increased cyber risks have demanded increased awareness\, and consideration in everyday procurement processes.  Learn how to mitigate those risks from peers in the MUSH sector and cyber security experts.  \nChoose to join us online in ZOOM\, or in-person at the Living Arts Center in Mississauga.  The last half hour of the event will be for networking and for those at the live location\, hot hor d’oeuvres and refreshments will be served during the networking. \nThis ticket is non-refundable unless the event is cancelled by Supply Chain Canada Ontario Institute. In-person ticket includes hot hors d’oeuvres and refreshments during the networking\, following the panel discussion. \n\n\nAGENDA\n5:00 pm – Panel\n5:45 pm – Q&A\n6:00 pm – Networking \n\n\nSPEAKERS\n\n\nBOBBY MAHAL\, CSCMP\n\nPROCUREMENT CATEGORY SPECIALISTCITY OF VAUGHAN\nPanelist \n\n\nDEBBY SHAPERO PROPP\, LL.B.\, CSCMP \n\n\nLAWYER AND SCMAO INSTRUCTORDEBBY SHAPERO PROPP\, LAW OFFICE\nPanelist \n\n\n\n\nMITCH KELSEY\nCYBER SECURITY ADVISORCDW\nPanelist \n\n\n\n\nJOHN MACDONALD\nMANAGER\, LOSS MANAGEMENT AND INSURANCE SERVICESREGION OF PEEL\nPanelist \n\n\n\n\nROBIN GALLO\, CSCMP\nSUPERVISOR OF PURCHASINGTOWN OF INNISFIL\nModerator \n\n\n\n\n\n Register Today!
URL:https://muniserv.ca/event/procurement-through-the-lens-of-cyber-security
CATEGORIES:Training Sessions,Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20220927T120000
DTEND;TZID=America/Toronto:20220927T130000
DTSTAMP:20260403T153616
CREATED:20220926T122947Z
LAST-MODIFIED:20220926T122947Z
UID:34281-1664280000-1664283600@muniserv.ca
SUMMARY:Free Webinar - Learn From Municipalities Using Service Request Management Software
DESCRIPTION:  \nJoin us for a free webinar\nHosted by AccessE11 and OMLI\, discover how these municipalities have utilized powerful service request management software to bring major improvements to their municipality. \nTuesday\, September 27\, 2022 – 12:00 p.m. to 1:00 p.m. \nLearn how Hastings Highlands\, St. Thomas and Meaford\, Ontario\, benefited from service request management software to meet the needs of their citizens.  \nRegister Here \n \nPresented in partnership with 
URL:https://muniserv.ca/event/free-webinar-learn-from-municipalities-using-service-request-management-software
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20230222T100000
DTEND;TZID=America/Toronto:20230223T140000
DTSTAMP:20260403T153616
CREATED:20230120T163056Z
LAST-MODIFIED:20230120T163620Z
UID:34837-1677060000-1677160800@muniserv.ca
SUMMARY:Canadian Construction Procurement
DESCRIPTION:WORKSHOP DATES:\nFebruary 22 – 10:00AM – 2:00PM EST\nFebruary 23 – 10:00AM – 2:00PM EST \nLOCATION:\nZoom Virtual Platform \nBRIEF DESCRIPTION:\nThis one-day course will provide an overview of the project and procurement models used in construction\, the procurement processes\, an evaluation of the contracting options and trends emerging for the future for construction in Canada. \nThe course is designed for those both new to Construction Procurement and for those wanting to learn best practices in order stay ahead of the curve in this complex area of procurement. \nPRICE:\nEarly Bird Registration until January 22\, 2023 \n\nMembers: $535.50 + Tax\nInsider: $670.50 + Tax\nNon-Members: $805.50 + Tax\n\nRegular Registration \n\nMember: $595.00 + Tax\nInsider: $745.00 + Tax\nNon-Member: $895.00 + Tax\n\nCorporate Price: 20% off for a team of 4 and customized pricing for a team of 5 or above. Please contact Alisha Seguin at aseguin@scmao.ca \n  \nClick here to register for the event.
URL:https://muniserv.ca/event/canadian-construction-procurement-2
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/19-2612-SCMAO_Construction_Procurement_Nov_2022-1-e1674232555470.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20230223T120000
DTEND;TZID=America/Toronto:20230223T130000
DTSTAMP:20260403T153616
CREATED:20230221T161916Z
LAST-MODIFIED:20230221T161916Z
UID:34937-1677153600-1677157200@muniserv.ca
SUMMARY:Free Webinar - See how Corner Brook\, NL enhanced it's workforce using AccessE11
DESCRIPTION:Help your municipality stay ahead of the curve and provide quality service to your citizens\nChange the way your municipality handles citizen requests\nRegister today and learn from one of the most innovative cities in Canada\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nTake the steps to transform your municipality today\n\n\n\n\n\n\n\n\n\n\n\n\n\n  \n\n\n\n\nDate: February 23rd 2023 – 12pm-1pm\n\n\n\n\n\n\n\n\n\n\n\n\nRegister Now \n\n\n\n\n\n\n\n\n\n 
URL:https://muniserv.ca/event/free-webinar-see-how-corner-brook-nl-enhanced-its-workforce-using-accesse11
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/accesse11-blue.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20230417T170000
DTEND;TZID=America/Toronto:20230417T190000
DTSTAMP:20260403T153616
CREATED:20230331T163220Z
LAST-MODIFIED:20230331T171948Z
UID:35042-1681750800-1681758000@muniserv.ca
SUMMARY:Live Chat Public Sector: Sowing the Seeds of Success
DESCRIPTION:TIME\nOnline: 5:00 PM – 6:30 PM EDT \nIn-Person: 5:00 PM – 7:00 PM EDT \nLOCATION\nThis event is available to attend in-person or online. Our in-person event includes refreshments and hor d’ouevres during the networking portion. \n  \nIn-Person   REGISTER HERE \nLiving Arts Centre\, 4141 Living Arts Dr\, Mississauga\, ON L5B 4B8 \nOnline   REGISTER HERE \nZoom \nDESCRIPTION\n“Sowing the seeds of success” refers to planning for 2024 procurement success by addressing three key areas: \n\nPrepare for ongoing supply shortages related to capital investments\,\nSavings opportunities you may not be aware of\nEngaging internal stakeholders and customers early to adapt processes and enable the strategies that will lead to success.\n\n  \nFind out more and Register here for the event.
URL:https://muniserv.ca/event/live-chat-public-sector-sowing-the-seeds-of-success
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/19-2612-SCMAO_Sowing-the-Seeds-of-Success_Live_Chat_Apr_17_2023-e1680277509652.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20230425T120000
DTEND;TZID=America/Toronto:20230425T130000
DTSTAMP:20260403T153616
CREATED:20230404T184537Z
LAST-MODIFIED:20230404T184537Z
UID:35079-1682424000-1682427600@muniserv.ca
SUMMARY:A Case Study with the Township of Georgian Bluffs - Building Employee Capacity with AccessE11
DESCRIPTION:AccessE11 and OMLI are pleased and honored to extend a warm welcome to Carly Craig\, Acting Clerk of Georgian Bluffs\, to share her insights on the benefits of using issue request management software to enhance internal processes within municipal operations. \nLocated in southwestern Ontario\, Georgian Bluffs is a township that serves a population of approximately 10\,000 residents from various communities. To cater to the needs of these diverse communities\, the municipality relies on the efficiency and effectiveness of its staff. \nCarly’s experience using AccessE11 software has yielded positive results for Georgian Bluffs. The implementation of this software has enabled every department\, comprising more than a hundred staff members\, to manage citizen concerns and deliver better quality of service to residents. Carly has also utilized the reporting tools offered by the software to generate detailed and up-to-date reports for council and upper management with ease. \nWe invite you to join us on Tuesday\, April 25\, at 12 pm Eastern Time to learn from Carly’s experience and discover how a citizen request management software can boost the efficiency and level of service provided by your municipality to its citizens\, similar to the success enjoyed by Georgian Bluffs. \nWhat you’ll learn: \n\nCarly Craig\, Acting Clerk of Georgian Bluffs\, shares her experiences with AccessE11\nHow implementation of software enabled every department to manage citizen concerns more efficiently\nCarly’s utilization of reporting tools to quickly generate detailed reports for council and upper management\nHow you too can take advantage of modern\, innovative software for your own municipality\n\nRegister for the event here.
URL:https://muniserv.ca/event/a-case-study-with-the-township-of-georgian-bluffs-building-employee-capacity-with-accesse11
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Georgian-Bluffs-e1680632559953.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20230504T123000
DTEND;TZID=America/Toronto:20230504T133000
DTSTAMP:20260403T153616
CREATED:20230404T150420Z
LAST-MODIFIED:20230404T150552Z
UID:35065-1683203400-1683207000@muniserv.ca
SUMMARY:Executive Briefing: Personal Accountability - The Non-Negotiable Workplace Competency
DESCRIPTION:If you had more time to work on your key deliverables instead of worrying about lack of accountability\, what would you accomplish? \nPrism Group is excited to offer this Executive Briefing. \nIn this 45-minute Executive Briefing\, we will explore:\n\nWhat personal accountability is and why it’s important.\nThe four key reasons why personal accountability is a non-negotiable competency.\nCharcteristics of people with a high level of personal accountability.\n\n\n  \nWith new insight and tools in your tool box\, you will: \n\nUnderstand the importance of developing personal accountability.\nMake the connection between personal accountability and results.\nBe better equipped to spot and address issues that arise due to a lack of personal accountability before they get out of control.\n\nLearn more and register for the event.
URL:https://muniserv.ca/event/executive-briefing-personal-accountability-the-non-negotiable-workplace-competency
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/DM_Personal-Accountability-Exec-Briefing-LinkedIn-Post.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20230628T120000
DTEND;TZID=America/Toronto:20230628T130000
DTSTAMP:20260403T153616
CREATED:20230615T144232Z
LAST-MODIFIED:20230615T144232Z
UID:35477-1687953600-1687957200@muniserv.ca
SUMMARY:Webinar: Modern Citizen Engagement: Enhancing the Resident Journey
DESCRIPTION:  \nDon’t miss this opportunity to join us on June 28\, 2023 at 12pm EST as Marcel LeBlanc\, Manager of Information Technology from Riverview\, NB\, shares experiences and offers practical advice on how to elevate your municipality’s effectiveness and citizen engagement. Gain first-hand knowledge from the Riverview success story and learn how to apply their strategies to your own community. We look forward to having you with us for this informative and exciting webinar. \nHere’s what you’ll learn: \n\nHear from Riverview\, NB\, on how they are using issue management software to improve their processes both internally and throughout the community\nHow Riverview staff use reporting to provide information to council\nBest practices to adopt so you can make the same impact to your own municipality\n\nRegister here \n  \n\n\n\n\n\n\n\n\n\nPresented in partnership with:
URL:https://muniserv.ca/event/webinar-modern-citizen-engagement-enhancing-the-resident-journey
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/1028628000001587036_1_1686260539175_2-e1686838607280.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20230628T150000
DTEND;TZID=America/Toronto:20230628T160000
DTSTAMP:20260403T153616
CREATED:20230615T181103Z
LAST-MODIFIED:20230615T181103Z
UID:35487-1687964400-1687968000@muniserv.ca
SUMMARY:Webinar: Can you outsource your FOI?
DESCRIPTION:Join us!\n\nWednesday\, June 28\, 2023\n12:00 p.m.  1:00 p.m. PST\n\nClick HERE for more information and to register \nDid you know that you can get help with processing your FOI/ATIP requests? Join our FOI/ATIP Manager\, Adrian Chalifour\, for a free webinar as explore the implications\, requirements\, and opportunities for getting outsourced assistance in processing FOI/ATIP requests. \nMost people don’t know how much effort and how many resources are dedicated to processing Freedom of Information or Access to Information requests. Freedom of public information is a critical component of our democratic society but meeting the legislated timelines can often be a stressful and unrealistic expectation for a lot of public sector departments. At the same time\, many public sector bodies struggle to find qualified talent that can adequately perform the required duties of processing these requests. \nWhat you might not know\, is that processing FOI/ATIP requests is job that you can completely outsource. \nJoin us on Wednesday June 28th @ 12pm PDT / 3pm EDT for an engaging webinar where we’re going to look at the implications\, requirements\, and possibilities of outsourcing FOI requests to help you answer some of the most common questions: \n🔍 Is it permissible to outsource FOI/ATIP requests in Canada? \n🔍 How exactly does an outsourced FOI/ATIP shop operate? \n🔍 Which specific tasks can be effectively outsourced\, and which ones require an internal approach? \n🔍 What should you consider when selecting a consulting company? (Credentials\, experience\, location\, policies\, privacy\, and security\, etc.) \nThis webinar will be hosted by Adrian Chalifour\, FOI/ATIP Manager at PrivacyWorks Consulting Inc. Adrian has been in the world of access requests for more than 10 years and currently runs a team of analysts helping public sector bodies across Canada manage their FOI and ATIP requests.
URL:https://muniserv.ca/event/webinar-can-you-outsource-your-foi-2
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/FOIWebinarImage-e1686843701100.png
END:VEVENT
END:VCALENDAR