MuniSERV

CSPN CX Conference 2025
2025-04-30 08:30 - 17:30 (America/Toronto)
On April 30th 2025, join us at Toronto’s iconic Old Mill for CSPN’s CX Conference—a must-attend event for anyone passionate about advancing customer experience.
Connect with industry experts, innovative brands, and technology pioneers as we gather to discuss the latest trends, share actionable insights, and showcase transformative solutions that drive CX success. With a mix of panels, keynotes, and hands-on sessions led by trailblazers in CX, attendees will dive deep into customer journey optimization, data-driven decision-making, and strategies to enhance customer loyalty across sectors.

Event Details
Date: Wednesday, April 30th 2025
Time: 8:45am – 5:30 pm
Location: The Old Mill, Toronto ON
What’s Included: Breakfast, lunch, cocktail hour, networking opportunities, speaker sessions, free giveaways, prize entry, and much more!
General Admission Pricing: $499.00

Session topics you won’t want to miss

The Power of Data & AI in CX: Explore how AI, machine learning, and data analytics are revolutionizing customer experience.
Personalization & Customer-Centricity in a Digital World: Highlight advanced personalization techniques and the creation of seamless, customer-centric digital experiences.
DEI & Accessibility in Customer Experience: Discuss the importance of diversity, equity, inclusion, and accessibility (DEI & A) in CX, and how inclusive experiences impact brand loyalty.
Metrics, Feedback & ROI: Proving the Value of CX Initiatives: Emphasize the critical role of metrics and feedback in demonstrating the business impact of CX.
AND MORE!

Why Should You Attend CSPN’s CX Conference?

Network and Engage with Industry Leaders: Connect with a diverse audience of CX professionals and thought leaders.
Showcase Your Brand: Highlight your commitment to innovation and customer-centricity.
Gain Exposure: Get recognized among industry peers and potential clients.
Contribute to Advancement: Play a pivotal role in the evolution of CX practices and thought leadership.

To learn more, click HERE.
To register, click HERE.

Our Knowledge Partners Present... Tools for Your Municipality!
2026-02-11 13:00 - 14:00 | Virtual – Teams, Canada
With a plethora of technology tools available in today’s marketplace, municipal staff have the challenge of sifting through the offerings and determining which tools offer the most in terms of productivity and attaining the goals and objectives set out by their councils and leadership. This webinar will showcase the benefits of various tools and services available to municipal decision-makers with a focus on productivity and transparency.

Presentation 1 – Dye and Durham
Zero-Cost Digital Transformation: Maximizing Municipal Revenue via Dye & Durham Tax & Utility Online Marketplace Solution
Presented by Mishara Wick
Join us to discover how Ontario municipalities are revolutionizing their tax and utility services through TCOL’s zero-cost digital platform. This session highlights how to transition from manual workflows to a high-velocity, e-commerce environment that serves both your staff and the professional community. Learn how to reduce municipal risk while providing the legal and financial community with the instant data they need to keep Ontario’s economy moving at no cost to municipalities.
Key Takeaways:

Instant Fulfillment
AODA Compliance Made Simple
Zero-Cost IT Innovation
Full-Time Customer Service Included
Revenue & Margin Growth

Presentation 2 – ASSOCIUM
Municipal Compensation Database (MCD): Municipal Compensation Information at Your Fingertips
Presented by Nalini Barma and Melissa Rivers
MCD is a platform with CAO leadership in mind that’s based on municipal Human Resources principles. It’s being brought to you by organizations that know municipalities best.
“MCD is a cloud-based platform to collect and aggregate current municipal compensation and human resources information, tailored for delivery directly to municipal users.” It also includes Council Compensation, Job Descriptions and Organizational Charts.
MCD will revolutionize the way municipalities share and access compensation and human resources data, while supporting the province’s shared servicing initiative.

Presentation 3 – CAFAE
Canadian Association for Facility and Asset Information: Who We Are and Why We Matter
Presented by Marcia O’Connor
Formed to address the growing demand for skilled professionals who can manage the built environment with confidence, CAFAE is designed by practitioners, for practitioners. Our programs and initiatives span multiple sectors, ensuring professionals are equipped with both the foundational skills and advanced strategies needed to excel in their roles.
CAFAE empowers facility and asset management professionals through applied, standards-aligned education and knowledge-sharing opportunities. We focus on developing practical skills, leadership capacity, and forward-looking strategies that help organizations deliver safe, sustainable, and high-quality services.
