Complimentary Webinar - Time to Modernize Your Procurement Policy?
2021-07-28 11:30 - 12:30 (America/Toronto)
Complimentary Webinar – Time to Modernize Your Procurement Policy?
WEDNESDAY, JULY 28 11:30 EST
A good procurement policy sets the tone for procurement in a municipality, ensuring everyone’s role is clear and preserving public trust. In this session we’ll look at best practices in by-law/policy drafting and examples where many municipalities get it wrong.
What You’ll Learn:
• Review the dos and don’ts of policies – what to include and exclude from a policy and why.
• Learn the difference between a policy and procedures.
• Review the difference between budget authority and procurement authority.
• Review recommendations contained in the Nov 2020 Collingwood inquiry report.
Register Here ** Please note – this webinar has been cancelled and will be re-scheduled at a later date.

Complimentary Webinar - Time to Modernize your Procurement Procedures?
2021-08-25 11:30 - 12:30
Complimentary Webinar – Time to Modernize your Procurement Procedures?
WEDNESDAY, AUGUST 25 11:30 EST
A good set of procedures is a must have for organizations seeking consistency, compliance and efficiency in procurement. This session will review the procurement and contracting cycle and the main procedures any public sector organizations should have in place.
What You’ll Learn:

Learn about the 5 components of the procurement and contracting cycle.
Review sample must-have procedures, guidelines, tools and templates including selecting the right procurement strategy, running an RFP process and preparing the final contract.

Register Here

Citizen Service Summit
2021-09-15 - 2021-09-16
Event name: Customer Service Professionals Network – Citizen Service Summit
Cost: Complimentary until August 15, 2021
Register Here
Description:
Join public sector leaders from all over Canada to learn new strategies to digitize, personalize, and automate citizen service.
This innovative 2-day virtual summit will be held on September 15 & 16, 2021 and will consist of sessions designed to share future-forward trends and tactical steps organizations of all sizes can take post-pandemic.
Sneak peak of speakers below. More to be announced shortly.

Andrew Enns, Executive VP, Leger Winnipeg: Measuring Community Perceptions
Dr. Gillian Mandich, Happiness Researcher: How to Build More Positive & Resilient Teams
Corey Atkinson, VP of L&D, CSPN: Inspiring Change Through Training
Nitin Badjatia, Head, Product Strategy – Customer Service Management, ServiceNow: Using Knowledge Management to Increase Employee Retention
Kenny Johnston, President, Bill Gosling Outsourcing: Optimizing Your Service Centre
David Singh, Partner, CSPN: Mastering Change Management Amidst the Post-Pandemic Chaos

Special thank you to our sponsors:

ServiceNow
Bill Gosling Outsourcing
Leger Canada

For more information, please visit our website here.

Emergency Response Planning vs. the New Norm
2021-09-21 16:30 - 18:00
Supply Chain Canada – Ontario Institute and the Ontario Public Buyers Association
HAVE YOU REGISTERED YET – Join us for our quarterly public sector live chat with Ontario Public Buyers Association. Register here -> https://lnkd.in/gPhnpfnU
Chris Penny, CEO of Kinetic GPO, Tammy Rimes, MPA of National Cooperative Procurement Partners, Sharon Walker – Manager, Emergency Planning at City of Vaughan, FARHEEN IMTIAZ – Manager, Corporate Logistics at Region of Peel will discuss Emergency response planning versus creating the “new norm”.
muniSERV.ca
#publicsectorcanada #publicsectorprocurement #emergencymanagement

Free Webinar - RFx Academy - Module 1 Review of Competitive Procurement Vehicles
2021-09-29 11:30 - 12:30
Free Webinar – RFx Academy – Module 1 Review of Competitive Procurement Vehicles
WEDNESDAY, SEPTEMBER 29 11:30 EST
There are many different types of procurement tools, RFx documents, used to solicit bids. We’ll review RFQ, RFP, RFT, NRFP, RFSO, RFPQ and what each is used for.
What You’ll Learn:

The RFx vehicles commonly used in competitive procurement, how they are different, and what they’re typically used for.

Register Here.

Municipal 311 Software Designed for Local Governments
2021-10-14 12:00 - 13:00
AccessE11 makes service request management seamless. It fosters simplicity, reduced administration effort and cost, and stronger decision making as well as enhanced compliance across four specific focus areas within local government operations.
1. Citizen services, complaint, and issue management
2. Job assignment and tracking
3. Administrative Services: Management, compliance reporting, and evidence-based decision making
4. Citizen Relationship Management: Contact management including tagging and interaction history
Discover how our cloud-based Citizen Issue Management software can manage any request and ensure effective and fast resolution of issues across all departments. Join us on October 14th for our free webinar.
Click Here to Register for the October Webinar

Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
2021-11-10 12:00 - 13:00, 2021-12-08 12:00 - 13:00
AccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government
Produce better relationships with citizens through automated status updates with a highly-integrated platform your staff will love.

Is your municipality looking for ways to improve your complaint and service request management?
Do you want to better understand the issues citizens are bringing to your municipality?
Would you like for your citizens to be able to view and update the issues they bring to your municipality?
Would you like valuable reports for your department heads and council?
How about collaborating with staff on the issues they are managing?
Want to streamline services requests and effectively manage them?

AccessE11 is a cloud-based, easy-to-use software solution to assist municipalities in better managing, tracking and reporting citizen inquiries, issues and complaints impacting your community.
Register for our Webinar to learn about all of this and more!
Presented in Partnership with The Ontario Municipal Leadership Institute

CHANGE OF DATE - Free Training Webinar - Living Through a Ransomware Breach
2021-12-17 14:00 - 15:30
NOTICE OF CHANGE OF DATE
Due to circumstances outside our control we have had to re-schedule this free training webinar to December 17th. Our apologies for the change in date.
muniSERV is proud to partner with industry expert Valencia Risk, to invite you to a complimentary 90-minute emergency cybersecurity awareness session on December 17th at 2:00pm EST, Living through a Ransomware Breach.
Presented by Aron Feuer 25 year veteran of the cybersecurity industry, and developed in collaboration with our senior colleague Richard McDonald (former CIO of CSIS and CSE). This session is intended to inform City managers, CAOs CFOs, IT and IT and cybersecurity staff responsible for respond to a breach.
Session Audience
This session is for City, Town and Municipal employees that would be involved in a breach response or information protection. We invite CAO, CFO, CIO, Legal, and Emergency response executives, Council, and Privacy professionals to attend.
Session Description:
When an attack hits, executives must act quickly. In a ransomware breach, City managers are coming in cold, navigating uncharted waters with untested tools and playbooks. This session will describe the importance of being prepared for an attack through sharing the experience of a ransomware outbreak – from initial breach to recovery. Attendees will learn:

What to expect from their cyber-insurance provider, MSSP, and tech partners
Where to act fast, and how to make informed decisions during a breach
What to measure for Cybersecurity health
Why a cybersecurity audit or assessment isn’t the best tool
Protecting yourself when you work from home
Recovering from a breach post-incident

To register for this event send your RSVP to rtitus@valencia.global

About Aron Feuer, Managing Director of Valencia IIP
Aron is the managing director of cybersecurity at Valencia. Before Valencia Aron founded Cygnos IT Security as head hacker, and sold the firm to Grant Thornton in 2015. Valencia IIP specializes in cybersecurity, privacy, and cloud. Aron’s work is with the federal government, cities, provinces, fortune firms, national retailers. He’s responded to hacks by Anonymous, lead classified security projects for the government, and run hundreds of penetration tests, risk assessments, simulations and security incident responses. His certifications include CISSP, CISA, CRISC, CRMA, CDPSE and CIPP/C, MCSE

Complimentary Webinar - Indigenous Procurement – Getting to know Indigenous Business Leaders
2022-01-12 11:30 - 13:00
Meet Indigenous Business leaders and learn about resources available to you to help find and qualify Indigenous Businesses that you can engage with today, in your current state. Also, learn how to build on your Indigenous Procurement strategy and engagement plan to support growth in Indigenous Businesses and return value to your organization.

AGENDA
11:30 AM – 12:30 PM – Panel Discussion
12:30 PM – 1:00 PM – Question and Answer

WHO SHOULD ATTEND?
Anyone who would like to learn how to start including Indigenous Businesses or build on their existing Indigenous Procurement strategies should attend to expand their knowledge and connections.

WHAT OTHERS SAY

Interesting and great approach using the resources we now have to keep the networking and learning initiatives on a continuous path.
CLAUDIA LEVIEN, CANADIAN BEARINGS

PRICE
EVERYONE$0
Register Here
REGISTER

Find your Dream Employee in 2022
2022-02-09 - 2022-06-30
Your next hire, on us.
Find your Dream Employee in 2022 with The Predictive Index® – New Talent Optimization Software from Predictive Success
See the power of predictive analytics in hiring a perfect fit. Your all star candidate is in the driver’s seat. Seize the opportunity by offering them the perfect job fit, backed by scientific data.
This Complementary Offer is Valid for muniSERV Members: One free job model and five free PI Behavioural Assessments® for your top candidates.
To redeem: Contact Mitch LePage, your Managing Principal with Predictive Success at mlepage@predictivesuccess.com or (905) 430-9788 x110

See the full brochure on this special offer: MuniSERV Offer – Your Next Hire on Us with Predictive Success

Spotlight on the DEI Journey
2022-02-14 12:00 - 13:00
Predictive Success Webinar Series
Many business leaders are grappling with where to start their Diversity, Equity & Inclusion Journey – there’s work to be done!
Organizations like the Mennonite Economic Development Associates (MEDA) have learned that transformative change starts from the inside, out.
What does change look like in a time when so many organizations continue to face capacity issues?
What role does your Board of Directors need to play to wake and shake up the sleeping giant?
What are some of the courageous steps that you’ll need to take to lead the journey through uncharted territory?
Join us for Spotlight on the DEI Journey with Dr. Dorothy Nyambi, where we’ll uncover answers to these and other questions.
Learn more and register
Spotlight on the DEI Journey Webinar Flyer Final

The Art & Science of an Intentional Life
2022-02-22 15:30 - 17:30
An event you may not want to miss . . .
The pandemic has caused so many people to press the pause button on their autopilot lives without knowing exactly what’s next for them. If you’re wondering how you can live more intentionally, or even what that means for you then read on.
I’ve created a 2-hour introductory workshop course which may be just the thing for you right now.
I invite you to read all about it and watch my intro video by clicking here. If it’s not for you, that’s fine. If you know someone that might be interested, please feel free to forward this email.
The workshop course will be launch you on a path that you won’t regret.
Hope to see you or someone you know or work with on February 22nd. Registration closes next Monday!
Click here for more details.

Leadership Series 3.0: Sustainable Supply Chain
2022-02-24 08:45 - 15:30
We are delighted with the roaring success of the first installment of our flagship offering, Leadership Series 3.0: Digital Transformation in Supply Chain, held on Jan 28, 2022. 500+ participants came together, to network and learn.
The Leadership Series 3.0: Sustainable Supply Chain session, which is to be held on February 24, 2022 via Zoom already has a stellar line-up of speakers from leading organizations such as The Kraft Heinz Company, OPG, Universal Health Network, LUSH, Mattel, BC Hydro, Telus and more. With a compelling agenda and powerhouse speakers, we are already at 400+ registrations with only 3 more weeks to go. We encourage you to attend with your teams, save up to 37% and maximize your learning. Learn more.
Group registration (4 or more): 125 pp. Save 37%
Individual registration: Member – $149 + HST | Non-member – $199 + HST (Get a 14-month membership valid until April 30, 2023, included with the registration. This is valid for Ont. Residents who have not been members in the past 18 months.)
REGISTER HERE
Our powerhouse line-up of speakers include:

We look forward to seeing you on Feb 24, 2022. In the meantime, if you have any questions regarding registrations please reach out to Katie Cheshire at kcheshire@suuplychaincanada.com

Live Chat Public Sector: Dealing with Price Fluctuations
2022-03-23 16:30 - 18:00
DESCRIPTION

Join our panel discussion to learn about how to deal with price fluctuations. Our panel will share proactive strategies and reactive strategies to manage and mitigate risks.

AGENDA

4:30 – 5:15 PM EDT Panel Discussion
5:15 – 5:30 PM EDT Q & A
5:30 – 6:00 PM EDT Networking

PRICE

MEMBER$10
NON-MEMBER$15

Click here for more information

Click here to register
ANE – NORTH AMERICA

Leadership Series 3.0: Supplier Diversity
2022-04-28 08:45 - 17:00
DESCRIPTION

The term diversity has evolved over the last decade, but never quite as fast as it has in the last 2 years. While a few years back supplier diversity primarily referred to suppliers from underrepresented groups like women owned businesses, or small-scale businesses or minority owned businesses, today the realm of diversity has expanded to far more communities such as the Indigenous People, LGBTQ, communities with disabilities and more. It is no longer a choice, but an imperative for an organization to be consciously selective of their suppliers and give back to the customers by paving way for underserved communities to shine. This day will tackle how supplier diversity strategy not just helps the suppliers but also your supply chain operations and customer expectation management.
Non-member registration will include a membership until April 30, 2023 (for ON residents and new members only

AGENDA

8:45 AM Welcome and Opening Remarks
9:00 – 10:15 AM Leadership Panel: Gaining Competitive Advantage and Operational Resilience Through Supplier Diversity
10:15 – 10:30 AM Networking Break/Breakout Rooms
10:30 – 11:30 AM Driving Diversity and Sustainability Initiatives Through Supply Chain
11:30 – 12:00 PM Lunch Break
12:00 – 1:00 PM Session TBD
1:00 – 1:15 PM Networking Break/Breakout Rooms
1:15 – 2:15 PM Establishing an Effective Supplier Diversity Program
2:15 – 2:30 PM Break
2:30 – 3:30 PM Session TBD
3:30 PM Closing Comments

PRICE

MEMBER $149
NON-MEMBER $199
TEAM OF 4+(PP)$125

Click here for more information

Click here to register

How To Manage Your RFP Process
2022-05-17 16:30 - 18:30
Join our panel discussion to learn about how to assess your situation and determine the best process to use to achieve your goals. We will explore different perspectives from practitioners, vendors, consultants and others.
Date and Time: May 17, 2022 | 4.30 pm to 6.00 pm EDT
Price: Members: $10 + HST | Non-members: $15 + HST
Panelists:
Victoria Mirlocca: CPPB, C.Mgr., C.I.M., NIGP-CPP, CMM II, Procurement Manager, Client Relations & Category Management
Lori Jackson, BSc., CPPO: Buyer, York Regional Police
Hugh Lawson: Director, Business Development, Canada
Chris McLeod: CEO, NVision Insight Group Inc.
Sandra Lisi, Director Purchasing, Client Services, City of Toronto
Greg Dadd, Principal, Procurement and Fairness Advisory Services, Industry & Public Sector Group
REGISTER HERE
If you are thinking of a corporate training session (for a team of 10 or more) with the above topic or any other topic that is relevant for your organization, please review this Supply Chain Canada Training Brochure – Public Sector.

Canadian Construction Procurement
2022-05-31 10:00 - 14:00
This one-day course will provide an overview of the project and procurement models used in construction, the procurement processes, an evaluation of the contracting options and trends emerging for the future for construction in Canada.
The course is designed for those both new to Construction Procurement and for those wanting to learn best practices in order stay ahead of the curve in this complex area of procurement.
Date & Time: May 31 & June 1, 2022 | 10:00 AM – 2:00 PM EDT
WHO SHOULD ATTEND?

Procurement/Sourcing Managers with or without procurement construction experience
Owners, Project Managers/Property Managers and who want to learn about how improve procurement for your construction projects

Individual Member Price: Early Bird (until April 25, 2022) – $536 + HST | Regular: $595 + HST
Individual Non-member Price: Early Bird (until April 25, 2022) – $806 + HST | Regular: $895 + HST
Group Price (for a team of 4 or more): 20% off regular price for members and non-members. (Cannot be bundled with other offers)
CPD: 5 CPD Points
REGISTER HERE
If you are thinking of a corporate training session (for a team of 10 or more) with the above topic or any other topic that is relevant for your organization, please review this Supply Chain Canada Training Brochure – Public Sector.

You're Invited: Everything DiSC Showcase!
2022-06-07 12:00 - 13:00
Today, organizational culture cannot be an afterthought. It must be focused on—intentionally and continually—to ensure recovery and results. That’s where Everything DiSC® on Catalyst™ comes in. Sign up for the Everything DiSC on Catalyst Showcase to learn about how DiSC can benefit your business.
In this 60-minute interactive, virtual event, participants will:

Discover the value of strong organizational culture and its connection to success
Explore the Everything DiSC on Catalyst learning experience
View a live demo of the Catalyst platform
Participate in a live Q&A with the showcase presenters

Everything DiSC on Catalyst helps people:

Better understand themselves
Appreciate and value difference in perspective and approach
Readily and consistently adapt to the unique needs of each person or situation they encounter

The Everything DiSC showcase will be on June 7th, 2022 at noon EST. Sign up here: https://forms.gle/jv3uK3E3nzCRdZECA

Public Sector Leadership Series
2022-06-23 08:45 - 15:15
Date: June 23, 2022
Registration Deadline: June 21, 2022
Public Sector has experienced more changes than ever in the past two years. And supply chain in the public sector has been evolving ever since. We have been leading public sector focused initiatives since the beginning of 2020 and this 1-Day event amplifies some of the pertinent issues that are impacting public sector decisions today such as procurement’s influence on organization effectiveness, move towards digital procurement, sustainable procurement, , the importance of supplier diversity, and more.
Speakers from last year include organizations such as City of Toronto, Metrolinx, City of Vancouver, NIGP, UHN, York Region Police, OECM, City of Ottawa, Treasury Board Secretariat of Canada, GTAA, HP Canada, Ministry of Transportation Ontario, Transport Canada and more. Frank Rochon, CEO of Supply Ontario also delivered his keynote speech, which you can watch here.
Some of the topics covered included:

Procurement’s Influence on Organizational Effectiveness
How have Government Agencies Dealt and Learnt from COVID: Improving Citizen Experience
Sustainable Procurement
Sustainable Goods Movement
Impact of Trade Agreements/Trade Agreements in a COVID world

TOPICS TO BE ADDRESSED AT THE UPCOMING EVENT INCLUDES: Digital Procurement I Data-driven Transformation I Supplier Diversity I Sustainability & ESG I Indigenous Procurement
Here’s the agenda and speakers for Leadership Series 3.0: Public Sector. Join us: https://lnkd.in/e4Th4C38
We are delighted to have Clinton Lawrence-Whyte, Director General, Procurement Assistance Canada, Public Services and Procurement Canada | Services publics et Approvisionnement Canada and Nick Xenos, Executive Director, Centre for Greening Government, Treasury Board of Canada Secretariat | Secrétariat du Conseil du Trésor du Canada as our first set of confirmed speakers.
The agenda for the day includes:

Leadership Panel: Reshaping Public Sector Supply Chain and Procurement by Balancing People, Processes & Technology
Ethical & Social Procurement: Leading on Social Value to Foster Economic, Social, and Environmental Well-Being
Circularity and Net Zero: Making Circular Economy a Reality
Vendor Performance Management: Drive Better Value, Better Performance and Lower Costs
Indigenous Procurement: Best Practices and Lessons Learned

Sign up for more information on this event.
For registration enquiries: Katie Cheshire at kcheshire@supplychaincanada.com
For sponsorship enquiries: Kim Sforza at ksforza@supplychaincanada.com

Digitize & Automate for Efficient Citizen Services
2022-06-28 12:00 - 13:00
Please join us – Free Webinar
Citizen Issue Management Software for North American Municipalities
Citizen engagement has never been more important for municipalities as it is today and customer feedback can powerfully impact municipal decision-making.
Join us to learn how cities and towns across North America have been able to provide better services to their residents by

Deploying a pre-integrated solution for Citizen Issue Management and Citizen Engagement
Embracing a cloud based offering that requires no IT infrastructure or support
Allowing residents to submit and access information via web, mobile application, or email, and
Successfully updating internal processes to improve citizen service, and enabling staff to access information from the office, home, or while on the road.

AccessE11 is an off-the-shelf, cost effective, easy to adopt solution for Citizen Engagement and Issue Management.
Click here to register for the June Webinar.

Reflections on the Open Smart City Experience: Moving Forward Together
2022-06-29 12:00 - 13:00
Learn how municipal leaders from across Canada are leveraging data and technology to solve community challenges during this Online Event.

Cities are re-imagining how technology and data can support the growing pressures and opportunities presented by climate change, population, and energy. The panel will discuss the experiences of future-forward cities, as they leverage technologies (or smart city concepts) to optimize service delivery, effectively manage resources, and strengthen citizen engagement and participation. This panel will provide a space to share and reflect on experiences to solve community challenges that aim to enable residents to live in more resilient, sustainable, and connected environments.
Panellists:

Laurie Guthrie (Civic Innovation Strategist, City of Fredericton, NB)
Andreas Boehm (Intelligent Cities Manager, City of Kelowna, BC)
Devin LaFleche (Community Connectivity Advisor, Town of Cochrane, AB)

Moderator: Matthew Claudel

This event is brought to you by the Community Solutions Network, a program of Future Cities Canada.
The Community Solutions Network is designed to help communities build service area capacity and improve the lives of residents using data and connected technology approaches. The program is led by Evergreen with lead technical partner Open North and supported with funding provided by Infrastructure Canada.
Click here to register for the event.

Procurement Through the Lens of Cyber Security
2022-07-19 05:00 - 18:30
DESCRIPTION
Join our discussion as we explore how current increased cyber risks have demanded increased awareness, and consideration in everyday procurement processes. Learn how to mitigate those risks from peers in the MUSH sector and cyber security experts.
Choose to join us online in ZOOM, or in-person at the Living Arts Center in Mississauga. The last half hour of the event will be for networking and for those at the live location, hot hor d’oeuvres and refreshments will be served during the networking.
This ticket is non-refundable unless the event is cancelled by Supply Chain Canada Ontario Institute. In-person ticket includes hot hors d’oeuvres and refreshments during the networking, following the panel discussion.

AGENDA
5:00 pm – Panel
5:45 pm – Q&A
6:00 pm – Networking

SPEAKERS

BOBBY MAHAL, CSCMP

PROCUREMENT CATEGORY SPECIALISTCITY OF VAUGHAN
Panelist

DEBBY SHAPERO PROPP, LL.B., CSCMP

LAWYER AND SCMAO INSTRUCTORDEBBY SHAPERO PROPP, LAW OFFICE
Panelist

MITCH KELSEY
CYBER SECURITY ADVISORCDW
Panelist

JOHN MACDONALD
MANAGER, LOSS MANAGEMENT AND INSURANCE SERVICESREGION OF PEEL
Panelist

ROBIN GALLO, CSCMP
SUPERVISOR OF PURCHASINGTOWN OF INNISFIL
Moderator

Register Today!

Free Webinar - Learn From Municipalities Using Service Request Management Software
2022-09-27 12:00 - 13:00
Join us for a free webinar
Hosted by AccessE11 and OMLI, discover how these municipalities have utilized powerful service request management software to bring major improvements to their municipality.
Tuesday, September 27, 2022 – 12:00 p.m. to 1:00 p.m.
Learn how Hastings Highlands, St. Thomas and Meaford, Ontario, benefited from service request management software to meet the needs of their citizens.
Register Here

Presented in partnership with

Canadian Construction Procurement
2023-02-22 10:00 - 2023-02-23 14:00
WORKSHOP DATES:
February 22 – 10:00AM – 2:00PM EST
February 23 – 10:00AM – 2:00PM EST
LOCATION:
Zoom Virtual Platform
BRIEF DESCRIPTION:
This one-day course will provide an overview of the project and procurement models used in construction, the procurement processes, an evaluation of the contracting options and trends emerging for the future for construction in Canada.
The course is designed for those both new to Construction Procurement and for those wanting to learn best practices in order stay ahead of the curve in this complex area of procurement.
PRICE:
Early Bird Registration until January 22, 2023

Members: $535.50 + Tax
Insider: $670.50 + Tax
Non-Members: $805.50 + Tax

Regular Registration

Member: $595.00 + Tax
Insider: $745.00 + Tax
Non-Member: $895.00 + Tax

Corporate Price: 20% off for a team of 4 and customized pricing for a team of 5 or above. Please contact Alisha Seguin at aseguin@scmao.ca

Click here to register for the event.

Free Webinar - See how Corner Brook, NL enhanced it's workforce using AccessE11
2023-02-23 12:00 - 13:00
Help your municipality stay ahead of the curve and provide quality service to your citizens
Change the way your municipality handles citizen requests
Register today and learn from one of the most innovative cities in Canada

Take the steps to transform your municipality today

Date: February 23rd 2023 – 12pm-1pm

Register Now

Live Chat Public Sector: Sowing the Seeds of Success
2023-04-17 17:00 - 19:00
TIME
Online: 5:00 PM – 6:30 PM EDT
In-Person: 5:00 PM – 7:00 PM EDT
LOCATION
This event is available to attend in-person or online. Our in-person event includes refreshments and hor d’ouevres during the networking portion.

In-Person REGISTER HERE
Living Arts Centre, 4141 Living Arts Dr, Mississauga, ON L5B 4B8
Online REGISTER HERE
Zoom
DESCRIPTION
“Sowing the seeds of success” refers to planning for 2024 procurement success by addressing three key areas:

Prepare for ongoing supply shortages related to capital investments,
Savings opportunities you may not be aware of
Engaging internal stakeholders and customers early to adapt processes and enable the strategies that will lead to success.

Find out more and Register here for the event.

A Case Study with the Township of Georgian Bluffs - Building Employee Capacity with AccessE11
2023-04-25 12:00 - 13:00
AccessE11 and OMLI are pleased and honored to extend a warm welcome to Carly Craig, Acting Clerk of Georgian Bluffs, to share her insights on the benefits of using issue request management software to enhance internal processes within municipal operations.
Located in southwestern Ontario, Georgian Bluffs is a township that serves a population of approximately 10,000 residents from various communities. To cater to the needs of these diverse communities, the municipality relies on the efficiency and effectiveness of its staff.
Carly’s experience using AccessE11 software has yielded positive results for Georgian Bluffs. The implementation of this software has enabled every department, comprising more than a hundred staff members, to manage citizen concerns and deliver better quality of service to residents. Carly has also utilized the reporting tools offered by the software to generate detailed and up-to-date reports for council and upper management with ease.
We invite you to join us on Tuesday, April 25, at 12 pm Eastern Time to learn from Carly’s experience and discover how a citizen request management software can boost the efficiency and level of service provided by your municipality to its citizens, similar to the success enjoyed by Georgian Bluffs.
What you’ll learn:

Carly Craig, Acting Clerk of Georgian Bluffs, shares her experiences with AccessE11
How implementation of software enabled every department to manage citizen concerns more efficiently
Carly’s utilization of reporting tools to quickly generate detailed reports for council and upper management
How you too can take advantage of modern, innovative software for your own municipality

Register for the event here.

Executive Briefing: Personal Accountability - The Non-Negotiable Workplace Competency
2023-05-04 12:30 - 13:30
If you had more time to work on your key deliverables instead of worrying about lack of accountability, what would you accomplish?
Prism Group is excited to offer this Executive Briefing.
In this 45-minute Executive Briefing, we will explore:

What personal accountability is and why it’s important.
The four key reasons why personal accountability is a non-negotiable competency.
Charcteristics of people with a high level of personal accountability.

With new insight and tools in your tool box, you will:

Understand the importance of developing personal accountability.
Make the connection between personal accountability and results.
Be better equipped to spot and address issues that arise due to a lack of personal accountability before they get out of control.

Learn more and register for the event.

Webinar: Modern Citizen Engagement: Enhancing the Resident Journey
2023-06-28 12:00 - 13:00
Don’t miss this opportunity to join us on June 28, 2023 at 12pm EST as Marcel LeBlanc, Manager of Information Technology from Riverview, NB, shares experiences and offers practical advice on how to elevate your municipality’s effectiveness and citizen engagement. Gain first-hand knowledge from the Riverview success story and learn how to apply their strategies to your own community. We look forward to having you with us for this informative and exciting webinar.
Here’s what you’ll learn:

Hear from Riverview, NB, on how they are using issue management software to improve their processes both internally and throughout the community
How Riverview staff use reporting to provide information to council
Best practices to adopt so you can make the same impact to your own municipality

Register here

Presented in partnership with:
