MuniSERV

Complimentary Webinar - How & When to Use Psychometrics in the Hiring Process
2019-08-22 11:30 - 12:30 (America/Toronto)
Finding the Right Hire:
How & When to Use Psychometrics in the Hiring Process
August 22, 2019 @ 11:30 a.m. EST, 12:30 p.m. AST, 1:00 p.m. NST
More and more organizations are recognizing the importance of developing pre-employment strategies as part of their recruitment and selection process, in order to recruit the right people and build the right teams.
You know that making the wrong hire can be a very expensive and time consuming mistake. Not only does it result in additional costs, but it can be multiplied by lost opportunities, duplicating training/on-boarding efforts of other team members, potential legal issues and much more.
In this interactive workshop webinar, you will build the skills and knowledge to develop the ideal candidate attitudes and motivators for a position; construct the perfect candidate profile; attract the correct individuals and make the right fit for your culture.
Proudly delivered by Gail Green, President of Emergenetics Ontario.
Please REGISTER HERE for this exclusive free opportunity!

Challenge the Realities of Stress
2019-08-06 13:00 - 14:00
Become the leader everyone will follow with Dr Ulwyn Pierre; consultative mentor to global leaders. Move from crises to success, from expected to exceptional, in record time!
In Dr Ulwyn’s Accelerator Group you will learn how to recognize the value of stress while understanding the impact of dis-stress while using proven tools, techniques and practices to limit the impact of your dis-stressors. Gain proactive approaches to kick personal/business dis-stress to the curb and reclaim your position in the driver’s seat of life!
LevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted small group.
Starts August 6th Register NOW!
$60/hr, 12 weekly, one hour sessions.
Max 8 people per group. BUY NOW.
www.LevellingUp.ca
#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals #executivecoach #leadershipskills

Ready, Set, Lead!
2019-07-08 14:00 - 15:00
Become the leader everyone will follow with Jean Parker, professional Leadership & Executive Coach (ACC credential), experienced CFO, and an accomplished educator.
In Jean’s Accelerator Group, you will learn how to communicate, collaborate, influence, make decisions, and expand your emotional & creative intelligences through mini lessons, shared insights, coaching conversations, and peer feedback.
Starts July 8th Register NOW!
$30/hr, 8 weekly, one hour sessions.
Max 8 people per group. BUY NOW
LevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted small group.
The experts you want. The skills you need. Nothing standing in your way.
www.LevellingUp.ca
@Jean Parker
#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals

Fundamentals for Assertiveness
2019-07-08 09:00 - 10:00
Become the leader everyone will follow with John Callaway; executive coach, mediator and facilitator of workplace conflict resolution and assertive communication programs.
In John’s Accelerator Group you will learn techniques to have healthier conversations and improve day-to-day interactions. Developing the skill of assertive communication will allow you to achieve improved outcomes in all aspects of life, both personally and professionally.
LevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted small group.
Starts July 8th Register NOW!
$22/hr, 8 weekly, one hour sessions.
Max 8 people per group. BUY NOW
www.LevellingUp.ca
#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals #executivecoach #leadershipskills

Complimentary Webinar - How to Deal with, and Transfer your Business to Millennials
2019-07-04 11:00 - 12:00
How to Deal with, and Transfer your Business to: Millennials
Creating a Company Culture that Engages the Next Generation of Leaders
July 4, 2019 @ 11:00 a.m.EST, 12:00 p.m. AST, 12:30 p.m. NST
Intergenerational workplaces is such a hot topic that when Stefan Wiesen, CFO and Co-Owner of Intrigue Media offered to prepare a talk and share his experience and insights, we jumped on the chance to include it as part of Emergenetics Ontario Complimentary Webinar Series!
Intrigue Media is well known for its company culture, experiencing great success in the integration of millenials and steadily growing. Stefan is a baby boomer who works with and is business partner with millenials.
Learning takeaways:

Millenials are the worst. Unengaged, entitled, superficial. Yeah, right. 🙂
Some boring statistics
What do millenials really want – and why
The myth of the foosball table
Is there a generational conflict? HOW do I bridge it?
Finding the right talent
Build your culture, build your team
What is more relevant here, thinking patterns or age?
Open books – ownership thinking
Profit today, succession later
The most incredible fact about business law in Ontario

Big Picture: Understand how a great company culture can

attract great talent
motivate your team
increase your business’s valuation

Take home fresh ideas around building a better company/organization.
Please REGISTER HERE for this exclusive free opportunity!
Speaker Bio:
Stefan was born and raised in Germany. His education is based on the odd combination of finance (College Degree in Banking) and marketing (University Degree in Business Administration, Marketing). After working as a manager in private and publicly traded companies in Germany and the USA, he and his family immigrated to Canada in 1993. He started his first business in the advertising industry. After selling this company to his US partners, he acquired a consumer goods manufacturing company which he also sold and then became a partner in a private equity firm. In 2009, they invested in fledgling Intrigue Media where Stefan found his final home. He leads finance, HR and administration. Outside Intrigue, Stefan is engaged in the community as Past Chair of the Guelph Chamber of Commerce and Treasurer of the Career Education Council. Politics is as much his passion as vintage cars and motorcycles which he restores and races. Stefan lives in Hockley Village north of Toronto. He is married with two adult daughters and is proud grandfather.
I sincerely hope you will take full advantage of this invitation and informative experience!
Gail Green,
gail.green@emergeneticsontario.com

Speaker Series - Three Easy Steps to Better Internal Communications
2019-06-27 13:30 - 14:30
Thursday, June 27, 2019, 1:30 PM – 2:30 PM EST
Cost: $149/person
Register now
As a municipality, your organization is focused on issues “out there” – improving situations that impact your stakeholders, delivering essential services and addressing difficult challenges in your community. Because of that focus, it’s sometimes difficult to find time or resources to focus on what’s happening within your organization, which means internal communications are often overlooked.
This webinar will make it easy for you to tackle that one big project that keeps getting pushed to the bottom of the list – your internal communications plan! Why is it so important? Internal communications are what make your organization tick.
Learning Objectives:
Understand the importance of maintaining strong internal communication channels.
Learn how to develop an internal communications plan and how to apply it to your organization.
Recognize how you can bring your internal communications from “good” to “great” with easy tips.
Length: 1 hour

Influencing Others Without Authority
2019-06-20 09:30 - 16:30
In today’s fast-paced environment of matrix and cross-functional teams, the traditional management approach of trying to exert full authority over others through compliance is risky business. Although it is necessary at times for busy professionals, team leaders, supervisors, and managers to be directive with others about getting things done, it is also likely that the productivity of individuals and teams will improve when they experience the positive effects of influence in a collaborative setting.
Based on position and interest-based influencing methods from Harvard, participants will learn and practice influencing using the four step method of gaining attention, interest, commitment, and motivating action. This workshop uses interactive discussions, case studies, video reviews, team exercises, self-assessments, and practical action-planning exercises. Consequently, participants will develop more self-awareness, learn new productivity tools, and enhance their performance as negotiators of deadlines, schedules, resources, staff, budgets, pricing, product changes, and other aspects of managing people and projects to achieve winning outcomes in a collaborative way.
To Register, please click here

The Extraordinary Coach Workshop
2019-06-20
Leaders who coach and develop others have a huge impact on bottom-line results.
In The Extraordinary Coach Workshop, you will develop the essential coaching skills that are required to be a great leader. In addition, you will learn what extraordinary coaches do well and how you can maximize your leadership impact and inspire others to perform at their peak.
SPECIAL DISCOUNT for muniSERV Members
SAVE: $150 (1 DAY) OR $250 (2 DAY)
Learn more and Register Here

Meeting of the Minds Workshop
2019-06-19 12:00 - 17:00
If you are intrigued by the idea of developing your personal and professional potential, as well as that of others, you will undoubtedly be interested in Emergenetics, a proven psychometric tool used around the world but new to the Canadian market. This program will give you a fuller understanding of your own thought and behavioural preferences, and help you to communicate more easily and effectively with others.
Using a well-developed questionnaire designed to explore your strengths, and through an intellectually engaging and socially stimulating training experience, you will discover that Emergenetics is both simple to understand and easy to use. The profile, which is based on a wide body of academic literature covering psychology and neuroscience, is introduced through experiential learning. You will be fascinated not only by the human dynamics but the resulting practical applications as well.
Through the workshop, you will:
• Receive a behavioral and thinking style profile that will reveal you innate strengths
• Increase self-awareness
• Discover others’ perceptions of you
• Communicate more effectively
• Make informed decisions
• Value your inherent talents
• Recognize core values
Who should attend:
• Individuals seeking a deeper understanding of themselves and others
• Managers who aspire to build cohesive teams
• Consultants/trainers looking for neuro-scientific tools that resonate with individuals and organizations
• Coaches/mentors and psychologists who are interested in gaining additional
insight into their processes
• Educators who desire to enhance their effectiveness with students and staff
Enroll soon as space will be limited.
We look forward to meeting you at this exciting event on Tuesday, May 14, 2019 in Mississauga and to sharing a simpler, easier way to understand yourself and others with the neuro-science of Emergenetics!
Details:
Date: Wednesday, June 19, 2019
Location: Regus Toronto Airport Centre, 2425 Matheson Blvd East, 8th floor, Mississauga, ON Google Map
Time: 12:00 PM to 5:00 PM
Cost of Workshop and Profile: $249 (Click below to enroll. After enrollment, instructions to take your Emergenetics Profile will be sent within 24 hours)
muniSERV.ca is proud to partner with Emergenetics to provide a special members discount.
**muniserv Members use 50OFF promo code
Register Today!
Unable to attend? Watch for our upcoming online version in June 2019.
If you’d like more information, simply respond to this email or call 905.636.0797
Gail.Green@EmergeneticsOntario.com
EmergeneticsOntario.com

The Extraordinary Leader Workshop
2019-06-19
In today’s rapidly changing, highly competitive environment, the organizations that excel in their respective markets will be those whose people are most competent, passionate, and focused on delivering results.
The Extraordinary Leader Workshop presents a proven framework for helping individuals make a profound difference in their organization’s results, and in their own performance and development.
SPECIAL DISCOUNT for muniSERV Members
SAVE: $150 (1 DAY) OR $250 (2 DAY)
Learn more and Register here.

Public Speaking Mastery
2019-06-18 20:00 - 21:00
Dear Tomorrow’s Success Story,
How badly do you want it?
Vicki Goodfellow Duke is a professional public speaking coach, and has been teaching Public Speaking, and Rhetoric at Mount Royal University since 1991. She was a National Examiner for Speech and Drama for The Royal Conservatory of Toronto from 1996 to 2001.
In Vicki’s Accelerator Group, you will learn and practice: how to overcome speech anxiety, how to overcome barriers to effective communication, how to design a successful presentation, and how to use PowerPoint effectively.
Starts June 18. $37.75/session.
Max 8 people per group. Don’t miss out – sign up today at: https://levellingup.ca/sages/vicki-goodfellow-duke/
LevellingUp’s unique approach to skills development bridges the gap between knowing HOW TO do something, and EXPERTLY PERFORMING that skill. At least 40% of Fortune 500 CEOs have an executive coach – why not you?
Receive feedback from a proven expert as you put knowledge into practice. Rapidly grow your skills, gain experience & confidence. Discover your true potential.
The experts you want. The skills you need. No one standing in your way.
www.LevellingUp.ca
@Vicki Goodfellow-Duke
#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals

Ready. Set. Lead
2019-06-17 14:00 - 15:00
Dear Tomorrow’s Success Story,
How badly do you want it?
Jean Parker is a professional Executive Coach (ACC credential), experienced CFO, and an accomplished educator.
In Jean’s Accelerator Group, you will learn how to communicate, collaborate, influence, make decisions, and expand your emotional & creative intelligences through mini lessons, shared insights, coaching conversations, and by taking action.
Starts June 17. $30/session.
Max 8 people per group. Don’t miss out – sign up today at: https://levellingup.ca/sages/jean-parker/
LevellingUp’s unique approach to skills development bridges the gap between knowing HOW TO do something, and EXPERTLY PERFORMING that skill. At least 40% of Fortune 500 CEOs have an executive coach – why not you?
Receive feedback from a proven expert as you put knowledge into practice. Rapidly grow your skills, gain experience & confidence. Discover your true potential.
The experts you want. The skills you need. No one standing in your way.
www.LevellingUp.ca
@Jean Parker
#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals

Fundamentals for Assertiveness
2019-06-17 09:00 - 10:00
Dear Tomorrow’s Success Story,
How badly do you want it?
John Callaway is a mediator at the Alberta Provincial Court Civil Mediation program, and a facilitator of workplace conflict resolution and assertive communication programs.
In John’s Accelerator Group you will learn techniques for assertive communication – and avoid being aggressive. Achieve improved outcomes in all aspects of life, both personally and professionally.
Starts June 17. $21.50/session.
Max 8 people per group. Don’t miss out – sign up today at: https://levellingup.ca/sages/john-callaway/
LevellingUp’s unique approach to skills development bridges the gap between knowing HOW TO do something, and EXPERTLY PERFORMING that skill. At least 40% of Fortune 500 CEOs have an executive coach – why not you?
Receive feedback from a proven expert as you put knowledge into practice. Rapidly grow your skills, gain experience & confidence. Discover your true potential.
The experts you want. The skills you need. No one standing in your way.
www.LevellingUp.ca
@John Callaway
#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals

Conflict Resolution
2019-06-14 09:30 - 16:30
Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity, absenteeism and high turnover.
Conflict comes about from differences – in needs, values and motivations. Sometimes it is through these differences that we complement each other, but sometimes these differences result in conflict. Conflict is not a problem in itself – it is what we do with it that counts.
It is important that we do something because whether we like it or not, conflicts demand our energy. In fact, an unresolved conflict can call on tremendous amounts of our attention. We all know how exhausting an unresolved conflict can be. It is not always easy to fix the problem but a great energy boost can come when we do. This program teaches you the techniques for proper conflict resolution that will leave you feeling satisfied and content.
To Register, please click here

Head to Heart Leadership
2019-06-13 20:00 - 21:00
Dear Tomorrow’s Success Story,
How badly do you want it?
Scott Benham is a John C. Maxwell certified speaker, coach, & trainer, and holds the role of EVP of Sales with The John Maxwell Team.
Taking lessons from John C. Maxwell book’s “21 Irrefutable Laws of Leadership”, in Scott’s Accelerator Group you will learn to apply leadership principles in pragmatic ways, in real-life situations and circumstances.
Starts June 13. $43/session.
Max 8 people per group. Don’t miss out – sign up today at: https://levellingup.ca/sages/scott-benham/
LevellingUp’s unique approach to skills development bridges the gap between knowing HOW TO do something, and EXPERTLY PERFORMING that skill. At least 40% of Fortune 500 CEOs have an executive coach – why not you?
Receive feedback from a proven expert as you put knowledge into practice. Rapidly grow your skills, gain experience & confidence. Discover your true potential.
The experts you want. The skills you need. No one standing in your way.
www.LevellingUp.ca
@Scott Benham
#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals

Managing Difficult Client & Situations Public Workshop
2019-06-13 09:30 - 16:30
Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program is for you.
This workshop is designed to teach you all about the art of dealing with difficult customers and scenarios while at work. You will learn how to manage conversations, empathize with clients, identify triggers, negotiate, and most importantly, protect yourself physically, emotionally, and mentally on the job.
To Register, please click here

Strengths Self-Investment
2019-06-12 21:00 - 22:00
Dear Tomorrow’s Success Story,
How badly do you want it?
Pam Danyluk is a trained CliftonStrengths Coach, as well as a Senior Project Engineer and Project Manager.
In Pam’s Accelerator Group, you will discover your innate talents, and investigate how to focus your strengths on personal, team, or leadership challenges. You will achieve exponential improvement in areas of talent by focusing on developing your specific strengths.
Starts June 12. $20/session.
Max 8 people per group. Don’t miss out – sign up today at: https://levellingup.ca/sages/pam-danyluk/
LevellingUp’s unique approach to skills development bridges the gap between knowing HOW TO do something, and EXPERTLY PERFORMING that skill. At least 40% of Fortune 500 CEOs have an executive coach – why not you?
Receive feedback from a proven expert as you put knowledge into practice. Rapidly grow your skills, gain experience & confidence. Discover your true potential.
The experts you want. The skills you need. No one standing in your way.
www.LevellingUp.ca
@Pam Danyluk
#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals

Delivering Responsive Customer Service Public Workshop
2019-06-12 09:30 - 16:30
A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who wishes to provide their valued customers with a premium level of service. you will learn how to better understand customer expectations, profile difficult customer situations, and deal with customer objections using a proven model for effective complaint resolution. It also goes over how to use assertive techniques and positive language to diffuse difficult situations, reduce stress, promote team camaraderie, and create a positive customer experience resulting in win-win situations.
This interactive workshop is informative, fun, and provides easily applicable solutions for service excellence that are proven to work in today’s toughest customer service arena – the real world.
To Register, please click here

3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp
2019-06-12 09:00 - 2019-06-14 16:30
The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information needed to succeed in the work place. Our world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally.
Our programs are certified and accredited by Canadian Council of Professional Certification (CCPC Global) to ensure quality, content, and engaging delivery.
Completion of our certification process confers the right to use the title Certified Client Service Specialist and the right to use the initials CCSS© after one’s name.
This 3-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service delivery – everything from professionalism to customer service, to sales, handling difficult customers, and more. Upon completion of the program, you will be able to build a solid foundation for your career and gain and industry specific credential that is recognized by major organizations.
Accredited Courses Required
1-Day Delivering Responsive Customer Service
This program is ideal for anyone who deals with customers and wants to provide a more customized or personalized experience for them. This training will provide you with the skills to not only handle a customer’s immediate requests, but also provide information and recommendations to build the customer’s relationships through providing valuable conversations.
1-Day Managing Difficult Clients and Situations
This program is ideal for anyone who deals with difficult clients in various challenging situations and wishes to remain in control. The program will lay out strategies for turning negative situations into opportunities for building lifelong relationships.
1-Day Conflict Resolution
Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity, absenteeism and high turnover.
To Register, please click here

Overcoming Speech Anxiety & Barriers to Effective Communication
2019-06-04 18:00 - 19:00
Vicki Goodfellow Duke is a professional public speaking coach, and has been teaching Public Speaking, and Rhetoric at Mount Royal University since 1991. She was a National Examiner for Speech and Drama for The Royal Conservatory of Toronto from 1996 to 2001.
In Vicki’s Accelerator Group, you will learn and practice: how to overcome speech anxiety, how to overcome barriers to effective communication, how to design a successful presentation, and how to use PowerPoint effectively.
Starts June 4. $37.75/session. Please note the time below is MDT
Max 8 people per group. Don’t miss out – sign up today at: https://levellingup.ca/sages/vicki-goodfellow-duke/
LevellingUp’s unique approach to skills development bridges the gap between knowing HOW TO do something, and EXPERTLY PERFORMING that skill. At least 40% of Fortune 500 CEOs have an executive coach – why not you?
Receive feedback from a proven expert as you put knowledge into practice. Rapidly grow your skills, gain experience & confidence. Discover your true potential.
The experts you want. The skills you need. No one standing in your way.
Learn More & Register
www.LevellingUp.ca
@Vicki Goodfellow-Duke
#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals

Get Lean Six Sigma Certified - Lean Six Sigma Yellow Belt
2019-06-03 09:00 - 2019-07-04 16:30
GET LEAN SIX SIGMA CERTIFIED – LEAN SIX SIGMA – YELLOW BELT
4 days + Project
DATE: June 3, 4, 24 & 25, 2019
LOCATION: Vaughan TIME: 9am – 4:30pm
PROGRAM OUTLINE:

As a YELLOW BELT, you will gain a thorough overview LEAN Six Sigma and the; tools, techniques, and methodologies of Lean, Kaizen, and Six Sigma.

A Certified LEAN Six Sigma Yellow Belt is a professional who is versed in the basics of the LEAN Six Sigma Methodology and who supports improvement projects as a part of a Team or conducts small projects on a part-time basis.

YOU WILL LEARN:
Yellow Belt training focuses on Lean Six Sigma tools and methodologies. This training has been designed to fit the needs of government and public sector agencies/organizations through the use of hands-on activities and presentations.

This Yellow Belt Training is focused on providing LEAN Six Sigma with specific examples of continuous improvement projects. Participants will be able to apply the LEAN Six Sigma tools and methodologies to be more effective and efficient.

Ontario Municipal Leadership Institute
Learn more and Register

Customer & Employee Experience - 22nd Annual Conference
2019-05-28 09:00 - 2019-05-29 17:00
Join us for 2 inspiring days, with industry experts dedicated to helping you and your organization achieve breakthroughs in CX and EX.
Here’s what to look forward to:
• A bucket-list-worthy lineup of main stage speakers will break down their pivotal moments in achieving CX and EX greatness
• John F. Lettieri (CEO & President of HERO Certified Burgers)
• Duncan Bureau (President of Air Canada Rouge)
• Lisa Lisson (President of FedEx)
• Leading brands will share CX and EX programs they’ve built that ignite new business opportunities, expand customer relationships, and grow revenues in public and private sectors
• Network with and learn from some of the brightest minds in your field – colleagues, exhibitors, thought leaders
Don’t Miss Out: This conference is sold out every year, so register early to secure your seat. We promise you will DISCOVER new insights, LEARN from the best, and be INSPIRED to drive real change to achieve CX & EX success.
25% Discount (off regular rates) for Public and Not-For Profit Sectors Attendees
CONTACT US
info@mycspn.com | 905-477-5544 | http://conference.mycspn.com/ | 25 Royal Crest Court – Suite 201, Markham ON L3R 9X4

Get Lean Six Sigma Certified - Lean Six Sigma White Belt
2019-05-22 09:00 - 16:30
GET LEAN SIX SIGMA CERTIFIED – LEAN SIX SIGMA – WHITE BELT
DATE: May 22, 2019
LOCATION: Burlington TIME: 9am – 4:30pm
WORKSHOP OVERVIEW:
A one-day workshop developed to create an awareness of the means of deploying and the impact that a LEAN Six Sigma initiative has on an organization resulting in “Business Process Improvements” and “Cost Reductions”.
THIS WORKSHOP WILL:

Increase your understanding of LEAN Six Sigma techniques as business process improvement methodologies.
Assist you in assessing the overall impact that LEAN Six Sigma can have on your organization.
Help you to gain an understanding of the role you, as a LEAN LEADER – “Champion” can have to achieve the greatest level of success.
Share some examples of how LEAN Six Sigma has re-energized governments and provide some practical examples of its application and success.

Ontario Municipal Leadership Institute
To Learn More and Register

Speaker Series - Introduction to Business Continuity Planning
2019-05-16 13:30 - 15:30
Thursday, May 16, 2019, 1:30 PM – 3:30 PM EST
Cost: $149/person
Register now
An interactive webinar on Introduction to Business Continuity Planning. The webinar will provide an overview of the business continuity program (BCP) process from program initiation to implementation.
Learning Objectives:
Understand the scope and framework of a business continuity program.
Recognize the importance of business continuity planning for municipalities
Understand the relationship between business continuity, emergency response (ER), disaster recovery (DR), technology recovery, and crisis communications plans.
Length: 2 hours

Introduction to Lean Six Sigma
2019-05-16 12:00 - 13:30
Free Webinar – Introduction to Lean Six Sigma
May 16, 2019 – 12:00 – 1:30
Register here
Ontario Municipal Leadership Institute

Levelling Up Accelerator Group - Head to Heart Leadership
2019-05-09 20:00 - 21:00
Head To Heart Leadership
Thursdays for 8 weeks – Starting May 9th
You will LEARN to apply leadership principles in pragmatic ways, in real-life situations and circumstances. We will take from the book; “21 Irrefutable Laws of Leadership” by John C. Maxwell.
​
You will ACHIEVE higher awareness of core leadership principles in your professional and personal lives by engaging the mind & the heart in ways to self-assess and improve your leadership.
Scott started my career without any idea that professional or personal development even existed until he was handed a book that set the tone for rest of my professional life, “How to Win Friends and Influence People” by Dale Carnegie.
Adding value and serving others was a foreign concept to a corporate newcomer who wanted to climb the corporate ladder quickly, but he committed myself to it.
With persistent focus on growth and valuing others, he received a call one day that changed my life forever – a call from leadership expert John C. Maxwell to grow his Leadership Certification Program…
Learn more and join this Accelerator Group Today!

Levelling Up Accelerator Group - Growing the Leader's Emotional Intelligence
2019-05-04 09:00 - 10:00
Growing the Leader’s Emotional Intelligence​
Saturdays for 6 sessions – Starting May 4th
You will LEARN:
•how to grow the powerful EQ skills of empathy, how to diffuse conflicts and improve relationships; using practical neuroscience distinctions.
Research shows that 90% of top Performers have high EQ and 58% of job performance is EQ. Its the biggest predictor of career success. EQ will profoundly impact your choices by creating options otherwise not available. It will greatly influence your success!
Dietrich is the founder of Emotional Wealth Management Inc, a research based coaching style that integrates neuroscience into the world of Emotional Intelligence. He offers a very unique set of skills that produce long-term results in a short period of time. He has been working with people from all walks of life for over 40 years. He is a sought after speaker, published author, teacher and mentor. Dietrich has had the privilege to work with the airline industry, professional athletes, law enforcement, dental medical/ psychology practices, oil and gas, real estate, and top C-suite leaders.
Dietrich brings a wealth of knowledge and wisdom that brings real transformation. He currently resides in Calgary, Alberta with his wife Edith of 38 years of marriage.
Learn More and Join this Accelerator Group Today!

2-Day Effective Facilitation Course
2019-05-02 09:00 - 2019-05-03 16:30
The Effective Facilitation program builds a strong foundation of knowledge in both practice and theory for facilitation success. Knowing the techniques to use and how to effectively facilitate in different situations – meetings, presentations and training sessions – in today’s environment is critical. With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency everybody needs.
During this 2-day program, you will gain an understanding of the full cycle of facilitation. It will provide you with the resources, materials, and tools that can be used to confidently and effectively facilitate in any situation. You will also get the opportunity to practice what you’ve learned in a safe and supportive environment.
Join us May 2nd & 3rd, 2019!
For more information, please click here
To Register, please click here

Speaker Series - Making Accessible Web Content
2019-04-26 13:30 - 14:30
Beyond a legislative requirement, accessibility and inclusiveness is just good business. This webinar will provide you with the essentials to ensure that you meet WCAG 2.0 standards and create a website that everyone can use.
Learning Objectives:
Understand the requirements and steps that you need to take to meet accessibility standards.
Recognize and know how to develop accessible content and navigation for your website
Learn how to plan future content and services with accessibility in mind from the very beginning.
Length: 1 hour
Friday, April 26, 2019, 1:30 PM – 2:30 PM EST
Cost: $149/person
Register now

Hiring the Right Asset Coordinator for your Organization
2019-04-25 13:00 - 14:00
Session Date:
April 25, 2019 | 1-2 pm EST

Asset Managers or Coordinators are suddenly in demand across North America’s local governments and other public sector organizations. Due to new regulatory or funding requirements, as well as the growing awareness surrounding infrastructure deficits, municipalities and utilities are increasingly opting to introduce a new dedicated position responsible for the coordination of asset management activities, strategy and performance. Hiring for a technical and multi-disciplinary role, like an Asset Manager, and ensuring that the chosen candidate is the right fit can be a significant challenge for an organization.

In this webinar, attendees will gain insight on how best to hire asset management expertise to compliment their organization’s unique needs. This webinar will cover the following:

How to determine the right skills and qualifications to include in a brand new posting (for many municipalities this will be the first time hiring an Asset Manager or Coordinator)
Where to post a technical job posting for maximum results
How to interview and assess candidates to ensure the right person is hired for the job – asset management is a cross-disciplinary field involving finance, public works and often the CAO, so how do you make sure the candidate meets the needs of various stakeholders?
How to onboard a new hire successfully in a role that didn’t previously exist

Additionally, attendees will learn about the Asset Management Competency Framework that CNAM, in collaboration with a collection of national partners, are developing. The Framework is to support organizational training and staff hiring. More information can be read here.
Panelists

Crystal Tan, Asset Management Coordinator, Town of Fort Frances
Iain Cranston, IC Infrastructure

muniSERV is a proud partner of PSD
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Who should attend?
Asset Managers
CAOs/City Managers
HR
