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DTSTART;TZID=America/Toronto:20180628T083000
DTEND;TZID=America/Toronto:20180628T160000
DTSTAMP:20260403T135333
CREATED:20180625T180626Z
LAST-MODIFIED:20180625T224925Z
UID:14963-1530174600-1530201600@muniserv.ca
SUMMARY:Complimentary Journey Mapping Workshop
DESCRIPTION:Customer Journey Mapping is a vital\, customer-centric\, methodology that allows you to truly understand the customer experience from the customer POV\, and uncover strategic opportunities to continually enhance their experiences with your organization. \nJune 28\, 2018 \nSession 1 – Morning \n8:30 AM – 12PM \nSession 2 – Afternoon\n12:30PM – 4PM \nThis workshop is a hands-on crash course showcasing the step-by-step process needed to take an outside-in approach to mapping the journeys your customers have. \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/complimentary-journey-mapping-workshop
CATEGORIES:Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180627T093000
DTEND;TZID=America/Toronto:20180627T163000
DTSTAMP:20260403T135333
CREATED:20180329T123520Z
LAST-MODIFIED:20180329T123745Z
UID:13384-1530091800-1530117000@muniserv.ca
SUMMARY:Emotionally Intelligent Customer Service Training
DESCRIPTION:Enhance your Customer Service with Emotional Intelligence \nWhat keeps you going back to your local grocery store? Gas station?  Clothing store?  It is not all about pricing and convenience.  It’s much more than that. \nAs an organization\, you already understand that keeping loyal customers is more difficult than ever. The key to keeping your customers happy\, is to make an emotional connection with them. Greet them warmly\, being accessible\, ask questions. Be knowledgeable\, courteous and responsive when they enter your store or call you. The truth is\, you only have 7-10 seconds to make a good first impression. If that individual does not feel valued\, they don’t trust you or they don’t feel confident that you can help them\, they may or may not make a purchase and they most likely will not be back. \nIn this interactive workshop\, we will discuss: \n\nWhat customer service means in relation to all your customers\, both internal and external\nHow your attitude affects customer service\nIdentifying your customers’ needs\nHow to enhance the customer experience with emotional intelligence\nHow outstanding customer service can generate return business\nBuilding good will through in-person customer service\nProviding outstanding customer service over the phone\nHow to deal with difficult customers\n\nWhen?  Wednesday\, June 27th\, 2018 \nLocation: Office Inc. –  54 Cedar Pointe Drive\, Unit 1207 Barrie\, Ontario L4N 5R7 \nTime: 9:30am – 4:30pm \nPrice: $97+HST >> Early Bird pricing in effect until April 30th!!  After May 1st\, price is $120+HST \nPrice includes: Workshop booklet\, lunch\, snacks and refreshments; free parking \nRegistration deadline is: Friday\, June 22nd\, 2018 \nProvided by Spark Your Vitality \nLearn More and Register  \nDo you have more than one employee that you would like to attend this workshop? We’ve got your back! We are offering a special rate\, so you can send multiple employees to attend this workshop. \nUse promo code: BOGOCustServ \nThat’s right\, register your first employee at full price\, then save 35% on any additional registrations -no limit! \n 
URL:https://muniserv.ca/event/emotionally-intelligent-customer-service-training
CATEGORIES:Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180622T080000
DTEND;TZID=America/Toronto:20180622T170000
DTSTAMP:20260403T135333
CREATED:20180410T111334Z
LAST-MODIFIED:20180410T111334Z
UID:13517-1529654400-1529686800@muniserv.ca
SUMMARY:Leadership Development and Coaching Skills Workshops
DESCRIPTION:Growing Coaching Skills \nThe Extraordinary Coach (1 Day Workshop)\n Toronto – June 22\, 2018  \nLeaders who coach and develop others have a huge impact on bottom-line results. In The Extraordinary Coach Workshop\, you will develop the essential coaching skills that are required to be a great leader. In addition\, you will learn what extraordinary coaches do well and how you can maximize your leadership impact and inspire others to perform at their peak.  \nClick here for full details:\n  The Extraordinary Coach Workshop \nThese are interactive\, leadership learning\, assessing\, and planning experiences led by Jim Clemmer in: \n\nToronto – hosted by Workplace Safety and Prevention Services at the Centre for Health & Safety Innovation\, Mississauga\n\nThe Extraordinary Coach Workshop – June 22\, 2018\n\n\n\n  \nSee also The Extraordinary Leader (1 Day Workshop)\n Toronto – June 21 2018  \nRegister Now!  (don’t forget to use your muniSERV discount codes!) \nDiscount Code: MUNIS1 for 1 day ($150) or MUNIS2 for 2 day ($250)
URL:https://muniserv.ca/event/leadership-development-and-coaching-skills-workshops-4
CATEGORIES:CAO Workshops,Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/muniserv-June2018-600x325.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180621T080000
DTEND;TZID=America/Toronto:20180621T170000
DTSTAMP:20260403T135333
CREATED:20180410T105831Z
LAST-MODIFIED:20180410T105831Z
UID:13511-1529568000-1529600400@muniserv.ca
SUMMARY:Leadership Development and Coaching Skills Workshops
DESCRIPTION:Toronto – June 21 & 22\, 2018 \nBuilding Leadership Strengths \nThe Extraordinary Leader (1 Day Workshop)\n Toronto – June 21\, 2018 \nThe Extraordinary Leader process is being used extensively for individual leaders at all levels of an organization from senior executives to first-line supervisors. Customized in-house sessions are delivered to executive or management teams\, other intact or cross-functional work teams\, or to individuals gathered from different parts of an organization.  \nThis is a uniquely powerful leadership development system using strengths-based leadership development\, on a foundation of evidence-based approaches\, producing a highly personalized development plan\, that’s built around a best of class 360 multi-rater tool. \nEnsure that your leaders are extraordinary — and drive extraordinary results. Register to attend one or more of these powerful coaching and leadership development workshops today! \nClick here for full details:\n The Extraordinary Leader Workshop \n  \nThese are interactive\, leadership learning\, assessing\, and planning experiences led by Jim Clemmer in: \n\nToronto – hosted by Workplace Safety and Prevention Services at the Centre for Health & Safety Innovation\, Mississauga\n\nThe Extraordinary Leader Workshop – June 21\, 2018\n\n\n\nSee also The Extraordinary Coach (1 Day Workshop)\n Toronto – June 22\, 2018  \nRegister Now!  (don’t forget to use your muniSERV discount codes!) \nDiscount Code: MUNIS1 for 1 day ($150) or MUNIS2 for 2 day ($250)
URL:https://muniserv.ca/event/leadership-development-and-coaching-skills-workshops-3
CATEGORIES:CAO Workshops,Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180607T100000
DTEND;TZID=America/Toronto:20180607T101500
DTSTAMP:20260403T135333
CREATED:20180601T145036Z
LAST-MODIFIED:20180601T145036Z
UID:14391-1528365600-1528366500@muniserv.ca
SUMMARY:Grant Funding Opportunities for Municipalities
DESCRIPTION:Is your municipality taking advantage of current grant funding opportunities?  \nThe PSD Research team will provide an overview of grant funding opportunities for Canadian municipalities on a monthly basis. \nEach month we will highlight any grants with an approaching deadline and/or ongoing grant programs. \nPlease join us to find out about grant opportunities for your municipality! \nNext Session – June 7th\, 2018 | 10:00am to 10:15am ET or at 1:00pm – 1:15pm ET \nJune 7th Webinar Session will review the following grants: \n\nDisaster Mitigation and Adaptation Fund\nMunicipal Asset Management Program (MAMP)\nMunicipal for Climate Innovation Program (MCIP) Staff Grants\n\nClick here to Register
URL:https://muniserv.ca/event/grant-funding-opportunities-for-municipalities
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180505T080000
DTEND;TZID=America/Toronto:20180505T163000
DTSTAMP:20260403T135333
CREATED:20180326T184612Z
LAST-MODIFIED:20180326T184612Z
UID:13310-1525507200-1525537800@muniserv.ca
SUMMARY:Candidates for Council
DESCRIPTION:CANDIDATES FOR COUNCIL \nEver thought of running for public office? \nAn inspirational day of learning and networking for seasoned\, prospective & school board trustee candidates to hear from a blend of municipal leaders and industry experts who will share their knowledge and expertise.  \nJoin us for a unique learning opportunity to; gain valuable insight\, hear top-drawer campaign strategies\, and have exclusive access to useful tools and tips that will propel your 2018 municipal election campaign.  \nREGISTER TODAY!  LIMITED SEATS \nDATE: Saturday\, May 5\, 2018   TIME: 8am – 4:30pm \nLOCATION: Riviera Events & Conference Centre\, 2800 Hwy 7 Vaughan \nClick Here to Download the Agenda  \n 
URL:https://muniserv.ca/event/candidates-for-council
CATEGORIES:Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180411
DTEND;VALUE=DATE:20180414
DTSTAMP:20260403T135333
CREATED:20180324T232611Z
LAST-MODIFIED:20180324T232611Z
UID:13292-1523404800-1523663999@muniserv.ca
SUMMARY:OMHRA Spring Conference
DESCRIPTION: \nOMHRA Spring Workshop 2018\nStand Tall: Resilience and Well-being 2018\n\nOMHRA’s 2018 Spring Workshop is being held in beautiful Niagara Falls\, Ontario at the Hilton Niagara Falls / Fallsview Hotel & Suites with awe inspiring views of both the American and Canadian Horseshoe Falls.\n \n\nSome of the topics that will be included in the Workshop are as follows:\n\nWSIB Bill 127 – Stop Treading Water and Start Swimming\nStand (and sit!) Tall – Learn how to fit the workstation to the employee\nThe Nuts & Bolts of Workplace Investigations for Municipal HR Managers\nLegal Panel Discussion: Everything You Wanted to Know (But Didn’t Have the Budget to Ask!)\nSponsor Meet and Greet – You asked for it! Spend this time to really get to know our Sponsors and their services. \nOMERS Comprehensive Plan Review\nDo Employers Have a Legal Duty to Provide a Psychologically Healthy Workplace? – Bernardi Human Resource Law\nPhysical & Cognitive Job Demands Assessments: A necessity to accommodate employees with physical & cognitive limitations.\nLegal Update – Hicks Morley\n\n\nLearn More & Register Here
URL:https://muniserv.ca/event/omhra-spring-conference
CATEGORIES:Conferences
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180327T113000
DTEND;TZID=America/Toronto:20180327T123000
DTSTAMP:20260403T135333
CREATED:20180316T155233Z
LAST-MODIFIED:20180316T181933Z
UID:13204-1522150200-1522153800@muniserv.ca
SUMMARY:Free Webinar - Managing Complaints\, Service Requests and Job Tracking
DESCRIPTION:Digital Government for Smaller Municipalities \nIn this webinar we will look at digital government through the lens of complaints\, service requests and  job management processes by reviewing potential tools. We will define digital government by framing it around the real experiences of smaller municipalities \nDigital Government does not need to start with citizen apps and a new website\, the recommendation is to start from the inside: create a better process\, provide tools with automation built-in to lessen the workload\, ensure everyone is empowered to be a citizen service leader. \nWhen you leave this webinar\, you will have: \n\nA better understanding of what digital government can look like for your municipality\nA list of free and low-cost tools/systems that can help you as you work towards the implementation of digital government in your community\nA strong understanding of the benefits of a better complaints and service request process\n\nAs part of the presentation everyone will receive a template for creating a citizen complaints policy document. The template takes about 15 minutes to fill and creates a professional\, multi-page policy document to use as a reference for all staff which will also satisfy the requirements of the ombudsman’s offices at the provincial and federal levels. \nBrad Pinch AccessE11 – Director of Municipal Needs \nOrganizer of Solutions: Digital Government for Smaller Municipalities \nRegister here \nVisit our Website
URL:https://muniserv.ca/event/free-webinar-managing-complaints-service-requests-and-job-tracking
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180327T083000
DTEND;TZID=America/Toronto:20180327T190000
DTSTAMP:20260403T135333
CREATED:20180314T132344Z
LAST-MODIFIED:20180314T133108Z
UID:13185-1522139400-1522177200@muniserv.ca
SUMMARY:Train in Technology
DESCRIPTION:Technology is meshed into every industry in some shape or form and the current and future economy will only thrive if talent is well matched to local employment opportunities. Technology drives innovation and business growth\, and is critical to the future of the region’s economy. \nThe Barrie/Simcoe County region has experienced an influx of data centres\, an emergence of global technology firms\, significant growth in the number of high-tech start-ups\, and an expansion of our advanced manufacturing sector. Opportunities like the Train in Technology Career Expo will build the local talent pool to ensure we have the future workforce our employers need. \nmuniSERV is excited to be attending the Train in Technology Career Expo.  We are also excited to be launching our new muniJOBS at this show! \nmuniJOBS is a new municipal career/job recruitment platform to help municipalities recruit tomorrow’s municipal leaders and for students/candidates to quickly and easily find municipal jobs.  Drop by our Booth at the Expo to find out more about this unique new website.  \nWe can’t wait to meet job seekers looking for municipal jobs! \nThis one day\, not to miss\, Expo is full of valuable sessions\, technology industry networking and public career information.  #TrainInTech Career Expo – March 27th\, 2018 from 3:00pm-7:00pm – Barrie Molson Centre. bit.ly/TrainInTech    \n\n\n\n \n\n\n\n  \n 
URL:https://muniserv.ca/event/train-in-technology
CATEGORIES:Trade Shows
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180321T120000
DTEND;TZID=America/Toronto:20180321T133000
DTSTAMP:20260403T135333
CREATED:20180314T124951Z
LAST-MODIFIED:20180314T124951Z
UID:13180-1521633600-1521639000@muniserv.ca
SUMMARY:The Changing Landscape of Municipal Investment Powers
DESCRIPTION:COMPLIMENTARY WEBINAR \nThe Province of Ontario recently made significant changes to municipal legislation and regulations with respect to investment powers for Ontario municipalities.  Section 418.1\, which has recently come into effect\, provides authority for municipalities to invest funds not required immediately using the prudent investor standard (PI) rather than the more restrictive “legal list” approach of the past.  A new section to the eligible investment regulation (Part II) provides details in the PI standard\, who can access it\, what you need to do to have it apply and what governance structures must be in place.  At the same time that these changes were made\, regulatory amendments were also made to the regulation (Part I) with respect to pre-existing investment powers. \nJoin us as we discuss the changes to investment powers that will affect you.  \nDate: Wednesday\, March 21 @ 12:00 pm – 1:30 pm  \nClick here to Register
URL:https://muniserv.ca/event/the-changing-landscape-of-municipal-investment-powers
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180320T140000
DTEND;TZID=America/Toronto:20180320T150000
DTSTAMP:20260403T135333
CREATED:20180314T125343Z
LAST-MODIFIED:20180314T125343Z
UID:13183-1521554400-1521558000@muniserv.ca
SUMMARY:Municipal Asset Management Planning Webinars
DESCRIPTION:COMPLIMENTARY WEBINARS \nIn December 2017\, the province passed a municipal asset management planning regulation under the Infrastructure for Jobs and Prosperity Act\, 2015. To help municipalities better understand the content of the regulation\, the Ministry is offering two technical webinars on the content of the regulation. This presentation will be suited primarily to municipal professionals engaged directly in asset management\, such as municipal finance and municipal engineering professionals\, but is open to anyone wishing to attend. \nDate: Tuesday\, March 20 and Wednesday\, March 21 @ 2 PM – 3 PM \nTo participate\, please click on the corresponding link below dial the conference call number above at the time of the event. \nClick here to participate in Tuesday’s webinar  Click here to participate in Wednesday’s webinar \nConference Call Number Tuesday\, March 20: 1-855-340-7035; Passcode 6011155# Wednesday\, March 21: 1-855-340-7035; Passcode 5964638#
URL:https://muniserv.ca/event/municipal-asset-management-planning-webinars
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180223T110000
DTEND;TZID=America/Toronto:20180223T150000
DTSTAMP:20260403T135333
CREATED:20171212T201208Z
LAST-MODIFIED:20171212T201208Z
UID:12251-1519383600-1519398000@muniserv.ca
SUMMARY:OMHRA - Complimentary Leadership & Top Talent Management
DESCRIPTION:Whether your municipality has a complement of 10 or 1000….\n \nWhether you have an HR Department of 0 or 100….\n \nYour municipality needs a Talent Management Plan.\n \nThis is a complementary workshop provided by OMHRA to be held February 23\, 2018 from 11 a.m. to 3:00 p.m.\n \nClick here To Learn More & Register\n 
URL:https://muniserv.ca/event/omhra-complimentary-leadership-top-talent-management
CATEGORIES:CAO Workshops,Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180117T083000
DTEND;TZID=America/Toronto:20180117T170000
DTSTAMP:20260403T135333
CREATED:20171028T191941Z
LAST-MODIFIED:20171028T191941Z
UID:11736-1516177800-1516208400@muniserv.ca
SUMMARY:Leadership Development and Coaching Skills Workshops
DESCRIPTION:Growing Coaching Skills\nThe Extraordinary Coach (1 Day Workshop)\n Toronto – January 17\, 2018 \nWhether you want to increase employee engagement or boost profitability\, great leadership in an organization matters. Zenger Folkman research shows that leaders are the primary factor behind employee commitment and productivity. Further\, these factors impact a company’s bottom-line\, meaning leadership and coaching\, good or bad\, can drastically affect the success of an organization. \nEnsure that your leaders are extraordinary — and drive extraordinary results. Register to attend one or more of these powerful coaching and leadership development workshops today! \nClick here for full details:\n The Extraordinary Coach Workshop \nThese are interactive\, leadership learning\, assessing\, and planning experiences led by Jim Clemmer in: \n\nToronto – hosted by Workplace Safety and Prevention Services at the Centre for Health & Safety Innovation\, Mississauga\n  \n\nThe Extraordinary Coach Workshop – Jan. 17\, 2018\n \n\n\n\nRegister Now!  (don’t forget to use your muniSERV discount codes!) \nDiscount Code: MUNIS1 for 1 day ($150)
URL:https://muniserv.ca/event/leadership-development-and-coaching-skills-workshops
CATEGORIES:CAO Workshops,Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/ECbrochureimage.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180116T083000
DTEND;TZID=America/Toronto:20180116T170000
DTSTAMP:20260403T135333
CREATED:20171028T192143Z
LAST-MODIFIED:20171028T192143Z
UID:11733-1516091400-1516122000@muniserv.ca
SUMMARY:Leadership Development and Coaching Skills Workshops
DESCRIPTION:Toronto – January 16 & 17\, 2018\nBuilding Leadership Strengths\nThe Extraordinary Leader (1 Day Workshop)\n Toronto – January 16\, 2018\n \nGrowing Coaching Skills\nThe Extraordinary Coach (1 Day Workshop)\n Toronto – January 17\, 2018 \nWhether you want to increase employee engagement or boost profitability\, great leadership in an organization matters. Zenger Folkman research shows that leaders are the primary factor behind employee commitment and productivity. Further\, these factors impact a company’s bottom-line\, meaning leadership and coaching\, good or bad\, can drastically affect the success of an organization. \nEnsure that your leaders are extraordinary — and drive extraordinary results. Register to attend one or more of these powerful coaching and leadership development workshops today! \nClick here for full details:\n The Extraordinary Leader Workshop\n The Extraordinary Coach Workshop \nThese are interactive\, leadership learning\, assessing\, and planning experiences led by Jim Clemmer in: \n\nToronto – hosted by Workplace Safety and Prevention Services at the Centre for Health & Safety Innovation\, Mississauga\n\nThe Extraordinary Leader Workshop – Jan. 16\, 2018\n \nThe Extraordinary Coach Workshop – Jan. 17\, 2018\n \n\n\n\nRegister Now!  (don’t forget to use your muniSERV discount codes!) \nDiscount Code: MUNIS1 for 1 day ($150) or MUNIS2 for 2 day ($250) \n 
URL:https://muniserv.ca/event/leadership-development-and-coaching-skills-workshops-2
CATEGORIES:CAO Workshops,Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/ELbrochureimage.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20171129T093000
DTEND;TZID=America/Toronto:20171129T123000
DTSTAMP:20260403T135333
CREATED:20171017T150951Z
LAST-MODIFIED:20171017T150951Z
UID:11580-1511947800-1511958600@muniserv.ca
SUMMARY:Develop Your Assertive Voice
DESCRIPTION:Develop Your Assertive Voice – Half-day Workshop on Wednesday\, November 29th \nAssertiveness and self-confidence are crucial for success in life and in business.  It will mean the difference between feeling energized and feeling confident to take on day-to-day challenges\,  and feeling low self-worth\, diminished confidence and challenges when communicating with others.  This can cause one to experience many cascading challenges\, especially in the workplace and manifest in other ways such as: absenteeism\, depression and physical illnesses.  \nThat said\, given an opportunity to explore what assertiveness is\, how to recognize one’s own strengths and start to gain self-confidence\, can be the first steps to building on these skills and behaviours. \nRegister or learn more at: http://www.sparkyourvitality.com/product/develop-your-assertive-voice/ \n 
URL:https://muniserv.ca/event/develop-your-assertive-voice
CATEGORIES:Training Sessions
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20171122T120000
DTEND;TZID=America/Toronto:20171122T124500
DTSTAMP:20260403T135333
CREATED:20171121T144625Z
LAST-MODIFIED:20171121T144625Z
UID:12023-1511352000-1511354700@muniserv.ca
SUMMARY:How will MPAC’s Service Level Agreement Benefit You?
DESCRIPTION:In December\, MPAC will begin implementing its Service Level Agreement (SLA) to all municipalities in Ontario. This means\, starting in January 2018\, municipalities will be able to measure MPAC’s performance in 14 key service areas. \n\n\n Webinar Overview:\n Jointly developed in partnership with municipalities\, the SLA is MPAC’s promise to deliver timely\, accurate and measurable products and services. Both MPAC and municipalities play a key role in delivering on this promise\, and the SLA outlines the roles and responsibilities of each party\, details the specific measures for success\, and includes a process to address service disruptions caused by MPAC’s failure to achieve service standards\, or a municipality’s failure to perform its dependencies. \n This webinar is your chance to learn more about the SLA\, your municipal role\, and how through greater collaboration and information sharing\, municipalities can expect more stable\, transparent and predictable levels of service delivery from MPAC.\n\n \nClick here to learn more and register for MFOA’s complimentary webinar.
URL:https://muniserv.ca/event/how-will-mpacs-service-level-agreement-benefit-you
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20171122T120000
DTEND;TZID=America/Toronto:20171122T124500
DTSTAMP:20260403T135333
CREATED:20171114T155755Z
LAST-MODIFIED:20171114T155755Z
UID:11919-1511352000-1511354700@muniserv.ca
SUMMARY:How will MPAC's Service Level Agreement Benefit Your Municipality?
DESCRIPTION:In December\, MPAC will begin implementing its Service Level Agreement (SLA) to all municipalities in Ontario. This means\, starting in January 2018\, municipalities will be able to measure MPAC’s performance in 14 key service areas. Jointly developed in partnership with municipalities\, the SLA is MPAC’s promise to deliver timely\, accurate and measurable products and services. Both MPAC and municipalities play a key role in delivering on this promise\, and the SLA outlines the roles and responsibilities of each party\, details the specific measures for success\, and includes a process to address service disruptions caused by MPAC’s failure to achieve service standards\, or a municipality’s failure to perform its dependencies. \nThis webinar is your chance to learn more about the SLA\, your municipal role\, and how through greater collaboration and information sharing\, municipalities can expect more stable\, transparent and predictable levels of service delivery from MPAC. \nREGISTER for November 22 @ 12:00 – 12:45 PM
URL:https://muniserv.ca/event/how-will-mpacs-service-level-agreement-benefit-your-municipality
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/mpac-logo_en.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20171102T120000
DTEND;TZID=America/Toronto:20171102T130000
DTSTAMP:20260403T135333
CREATED:20171017T150449Z
LAST-MODIFIED:20171017T150449Z
UID:11578-1509624000-1509627600@muniserv.ca
SUMMARY:Free Webinar:  Assert Yourself with Ease
DESCRIPTION:Free Webinar: Assert Yourself with Ease! \nDo you or someone you know\, find it difficult to ask others for what you want or need\, have trouble speaking up at work? \nIs it impacting how you feel?  Do you feel it holds you back in your career or your business?  Join us and learn a few simple\, yet effective tips for asserting yourself… \nIn this webinar\, we will explore: – how to speak up and be heard – how to feel confident and strong\, when asking for what you need or want. – using positive self-talk and i-messages to find your voice\, even in a difficult situation. \nRegister for this Free Webinar: https://zoom.us/meeting/register/1f50f90e33100bc8cde7dc3c8da9331e   
URL:https://muniserv.ca/event/free-webinar-assert-yourself-with-ease
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20171031T140000
DTEND;TZID=America/Toronto:20171031T150000
DTSTAMP:20260403T135333
CREATED:20171017T203815Z
LAST-MODIFIED:20171017T203815Z
UID:11597-1509458400-1509462000@muniserv.ca
SUMMARY:Webinar: How the Recent CRTC Update Could Impact Your Approach to Video Streaming and Meeting Management
DESCRIPTION:Answering questions on selecting the right technologies for public sector organizations to improve transparency\nThe public sector must meet growing demands to improve transparency and accessibility as to how decisions are made. \nTo achieve that\, many organizations opted to use the local cable company that provide streaming services. However\, some cable companies are (or will be) cutting this free service due to a recent CRTC change and those organizations find themselves scrambling for alternatives. \nWhether you are one of those looking for alternatives\, or your organization hasn’t made a move towards video streaming or meeting management yet\, do you wonder \n\nWhat’s the next step if we don’t use cable companies for their services?\nWhat kind of streaming services are there and which is right for us?\nHow do we take transparency to the next level by integrating meeting management?\n\nIf so\, then this webinar is perfect for you! \nJoin us and our trusted Canadian technology partner iSi Live as we walk you through: \n\nThe landscape of video and internet publishing\, and how it impacts you;\nThe 3 main types of video streaming;\nHow closed captioning works and its importance;\nHow video management and meeting management comes together; and\nA quick case study to tie everything together.\n\n\n\n \nSign Up Now
URL:https://muniserv.ca/event/webinar-how-the-recent-crtc-update-could-impact-your-approach-to-video-streaming-and-meeting-management-2
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20171031
DTEND;VALUE=DATE:20171116
DTSTAMP:20260403T135333
CREATED:20171031T152830Z
LAST-MODIFIED:20171114T160017Z
UID:11756-1509408000-1510790399@muniserv.ca
SUMMARY:Groundbreaking New Approaches to Leadership and Coaching Development
DESCRIPTION:In this learning-rich and fast-paced 60 minute webcast Jim Clemmer outlines how leaders and coaches can go from good to great and deliver truly extraordinary results. \nWatch it when it suits you best!  \n  \n  \n  \n 
URL:https://muniserv.ca/event/groundbreaking-new-approaches-to-leadership-and-coaching-development
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Jim-Clemmer-1-e1509463592574.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20171018T130000
DTEND;TZID=America/Toronto:20171018T140000
DTSTAMP:20260403T135333
CREATED:20171017T160638Z
LAST-MODIFIED:20171017T160638Z
UID:11582-1508331600-1508335200@muniserv.ca
SUMMARY:Webinar: How the Recent CRTC Update Could Impact Your Approach to Video Streaming and Meeting Management
DESCRIPTION:October 18\, 2017\,1:00 pm – 2:00 pm  EDT  \nAnswering questions on selecting the right technologies for public sector organizations to improve transparency \n\n\nThe public sector must meet growing demands to improve transparency and accessibility as to how decisions are made. \nTo achieve that\, many organizations opted to use the local cable company that provide streaming services. However\, some cable companies are (or will be) cutting this free service due to a recent CRTC change and those organizations find themselves scrambling for alternatives. \nWhether you are one of those looking for alternatives\, or your organization hasn’t made a move towards video streaming or meeting management yet\, do you wonder \n\nWhat’s the next step if we don’t use cable companies for their services?\nWhat kind of streaming services are there and which is right for us?\nHow do we take transparency to the next level by integrating meeting management?\n\nIf so\, then this webinar is perfect for you! \nJoin us and our trusted Canadian technology partner iSi Live as we walk you through: \n\nThe landscape of video and internet publishing\, and how it impacts you;\nThe 3 main types of video streaming;\nHow closed captioning works and its importance;\nHow video management and meeting management comes together; and\nA quick case study to tie everything together.\n\n\n\n \nSign Up Now
URL:https://muniserv.ca/event/webinar-how-the-recent-crtc-update-could-impact-your-approach-to-video-streaming-and-meeting-management
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20171012T120000
DTEND;TZID=America/Toronto:20171012T130000
DTSTAMP:20260403T135333
CREATED:20171002T150119Z
LAST-MODIFIED:20171002T150233Z
UID:11412-1507809600-1507813200@muniserv.ca
SUMMARY:Free Webinar - Manage Your Calendar
DESCRIPTION:A more holistic approach to time management and reducing day-to-day stress. \nWe know there is an art to time management.  How is it that some people get so much done every day\, while others struggle with getting through even a few tasks each day.  Well\, as the saying goes\, how we do one thing is how we do everything. \nIn this webinar\, we will touch on some of the key factors to managing your calendar\, paying attention to ‘what makes you tick and more importantly\, what allows time to tick away. \nRegister today!
URL:https://muniserv.ca/event/free-webinar-manage-your-calendar
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20170815T160000
DTEND;TZID=America/Vancouver:20170818T120000
DTSTAMP:20260403T135333
CREATED:20170627T222906Z
LAST-MODIFIED:20170627T222906Z
UID:10127-1502812800-1503057600@muniserv.ca
SUMMARY:Boot Camp: Advanced Financial Leadership
DESCRIPTION:Date and Time – Tuesday\, August 15th\, 2017 – Friday\, August 18th\, 2017\, 12:00 PM PST\nLocation\n\nUniversity of Victoria\, Student Union Bldg\, Victoria\, BC V8P 5C2 \n\nDescription\n\nHOW CAN YOU ADAPT TO THE EVER-CHANGING ROLE OF THE LOCAL GOVERNMENT FINANCE OFFICER\, AND BECOME AN EFFECTIVE LEADER IN YOUR ORGANIZATION? \nStrengthen your leadership skills in this highly interactive and engaging program designed exclusively for finance professionals in local government. A combination of presentations on best practices and techniques\, and individual and small group exercises will exemplify how to master the leadership competencies necessary to address emerging issues facing local government. Gain the insights\, knowledge and skills to help you become a more effective and strategic leader. \nBe prepared for an intensive\, engaging and inspiring program that starts at 4:00 pm on Tuesday\, August 15th and finishes at noon on Friday\, 18th. All sessions will be held at the University of Victoria. Breakfast\, Lunch and Dinner will be included Wednesday and Thursday with Breakfast offered Friday morning. \n  \nPROGRAM OBJECTIVES: \nAdvanced Financial Leadership will introduce participants to a set of comprehensive leadership competencies needed to navigate the changing role of local government finance leaders\, while addressing the current issues facing local government in BC today. Recognized experts in the field of local government finance\, leadership\, strategic planning and communications will facilitate group exercises which have been developed to introduce and apply key leadership skill sets and competencies that can be used in your organization. \nIt is intended to give finance leaders in local government the skills they need to help enhance and transform their organizations to become more strategically focused on long term financial sustainability. Participants will be expected to come prepared to discuss current local government issues and best practices in the areas of: \n\nLong term financial planning and sustainable asset management\nFinancial reporting and accountability\nAward winning financial reporting and presentation skills\n\n  \nWHO SHOULD ATTEND: \nAdvanced Financial Leadership has been designed for finance leaders in local government who want to take their career to that next level\, and help their organization make effective use of current resources through a more strategic and long term focus throughout the organization. While this program has a focus on the long term financial issues facing local government\, it will also be relevant for all current and emerging leaders in local government finance. \nFor more information and to register click here.
URL:https://muniserv.ca/event/boot-camp-advanced-financial-leadership
LOCATION:British Columbia\, Canada
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/GFOA-BC.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170712T130000
DTEND;TZID=America/Toronto:20170712T140000
DTSTAMP:20260403T135333
CREATED:20170704T111341Z
LAST-MODIFIED:20170704T111341Z
UID:10229-1499864400-1499868000@muniserv.ca
SUMMARY:Five Essential Skills That Make You an Inspiring Leader
DESCRIPTION:FREE WEBINAR\nFive Essential Skills That Make You an Inspiring Leader\n\n\nHow can leaders most effectively engage and inspire others? What’s the best way to gain true buy-in and investment? This webinar\, led by communication expert Kristi Hedges\, will push participants to think about their own ability to influence in new and surprising ways.  \n With an interactive format and rich content underscored with social science research\, this webinar offers participants practical tools for enhancing their leadership skills\, including: \n\nCommunication strategies to enhance your impact\nWays to drive buy-in and adoption of ideas\nHelping others to find meaning in their work\n\nTOPIC: Five Essential Skills That Make You an Inspiring Leader\n DATE: July 12\n TIME:  1 pm EDT\n DURATION: 60 minutes\n SPEAKER: Kristi Hedges \nTo Learn More and Register
URL:https://muniserv.ca/event/five-essential-skills-that-make-you-an-inspiring-leader
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/webinar-speaker-hedges.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170628T130000
DTEND;TZID=America/Toronto:20170628T140000
DTSTAMP:20260403T135333
CREATED:20170606T192355Z
LAST-MODIFIED:20170606T192355Z
UID:9762-1498654800-1498658400@muniserv.ca
SUMMARY:Effective Program Service Delivery Reviews for Municipal Governments
DESCRIPTION:Public Sector Digest Webinar- June 28th\, 1pm – 2pm EST \nLocal governments implement a wide variety of services to serve their residents. This PSD webinar aims to address some of these inconsistencies by presenting best practices and innovative ideas in program service reviews.  \nLearn More & Register  \n 
URL:https://muniserv.ca/event/effective-program-service-delivery-reviews-for-municipal-governments
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/PSB-Service-Reviews.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170627T130000
DTEND;TZID=America/Toronto:20170627T140000
DTSTAMP:20260403T135333
CREATED:20170605T173405Z
LAST-MODIFIED:20170605T173405Z
UID:9720-1498568400-1498572000@muniserv.ca
SUMMARY:Labour Relation Trends and Grievances
DESCRIPTION:June 27\, 2017 – 1:00 to 2:00 p.m. EDT \nWhile the norm for collective agreements has been around fiscal restraint especially in the public sector\, the increasing impact on technology have made for intense negotiations for manufacturing sectors. \nWe will cover recent trends in negotiations as well as new technology that is available for managing grievances. Companies need visibility into past and present grievances so that they can apply consistent corrective measures. Technology will reduce time and improve compliance and accountability that helps organizations manage cost effectively the grievance process and outcomes. \nLabor management is a critical aspect for any organization. Many companies have unions to ensure that Labor policies are fair and consistent for all employees. In unionized work environments\, an employee can raise grievances in case any policies have been violated. An organization can have hundreds of grievances in a year. All grievances require investigations and arbitrations meetings which are recorded on paper and cause a traceability headache. Technology is available now enabling employees to create grievance and complaints. Managers & unions can follow through grievance steps and record the outcomes of complaints. Supervisors can create disciplinary actions\, maintain employee records. \nSee More & Register Now!
URL:https://muniserv.ca/event/labour-relation-trends-and-grievances
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/HR-Strategy-Labour-webinar-we-offer-solutions-300x209.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20170620T100000
DTEND;TZID=America/Vancouver:20170620T113000
DTSTAMP:20260403T135333
CREATED:20170516T184412Z
LAST-MODIFIED:20170517T152916Z
UID:9274-1497952800-1497958200@muniserv.ca
SUMMARY:Understanding the Impact of the New Trade Agreements
DESCRIPTION:This ‘hot topic’ eSeminar was scheduled as a result of a Poll we conducted that indicated 66% of those who responded were not prepared for the new Trade Agreements that go into effective July 1\, 2017. \neSeminar: Understanding the Impact of the New Trade Agreements \nJune 20\, 2017  10:00 a.m. – 11:30 PST  /  1:00 p.m. – 2:30 EST \nImplementation of the CFTA and CETA trade agreements on July 1st will greatly reduce barriers to trade and expand opportunities for Canadian companies.  The Canadian market will become more open and transparent as businesses compete across the country and from Europe.  With these new opportunities\, of course\, comes a layer of complexities that can negatively impact your procurement process if you are not prepared.   \nJoin us for our eSeminar that will explore the more significant features of the new agreements for both provincial and sub-provincial entities.  Increased transparency obligations\, including the requirement for a bid challenge/complaint process at the procuring entity level\, will affect not just policy and practices\, but will likely lead to a whole new body of tribunal and case law further defining procurement fairness obligations.  Join us on June 20th so that you can identify an action plan for helping your organization meet these important new obligations.   \nLearning Objectives:                 \n\nReview the key provisions that will require a change of practice\nExplore new bid challenge review procedures under both agreements\nDiscuss strategies for ensuring compliance and avoiding escalation of disputes\n\nRegister: \nhttps://www.regonline.com/registration/checkin.aspx?EventId=1997515 \nCost: $97 Per person or $479 for the EPIC Pass for team participation
URL:https://muniserv.ca/event/understanding-the-impact-of-the-new-trade-agreements
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Free-Trade.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170602T083000
DTEND;TZID=America/Toronto:20170602T170000
DTSTAMP:20260403T135333
CREATED:20170221T164625Z
LAST-MODIFIED:20170221T164625Z
UID:7622-1496392200-1496422800@muniserv.ca
SUMMARY:The Extraordinary Coach Workshop - The Clemmer Group
DESCRIPTION:Effective leaders have the potential to significantly in- crease their personal leadership impact by utilizing coaching skills to raise the productivity and effectiveness of those they work with. Whether you want to increase employee engagement or boost profitability\, great leadership in an organization matters. \nEnsure that your leaders are extraordinary — and drive extraordinary results. Register to attend one or more of these powerful coaching and leadership development workshops today! \nToronto – June 2  \nSPECIAL DISCOUNT for muniSERV Members \nSAVE: $150 (1 DAY) OR $250 (2 DAY) \nThe Extraordinary Coach Workshop is a is a one-day interactive\, skills-building experience\, led by Jim Clemmer.  Leaders who coach and develop others have a huge impact on bottom-line results. In The Extraordinary Coach Workshop\, you will develop the essential coaching skills that are required to be a great leader. In addition\, you will learn what extraordinary coaches do well and how you can maximize your leadership impact and inspire others to perform at their peak. \nKey Learnings \n\nBoost on-the-job coaching skills for maximum impact on employee attraction/retention\, engagement/commitment\, productivity\, and customer service.\nLearn the key attributes of great coaches\, what they do that makes them so effective\, and how they do it.\nLearn the key coaching skills that expand awareness\, discover superior solutions\, and make and implement better decisions.\nAnd more ….\n\nWorkshop Audience \nThe Extraordinary Coach is designed for anyone who seeks increased employee engagement\, improved productivity\, and the insightful application of a best- in-class    coaching framework. The Extraordinary Coach is being used extensively for individual leaders at all levels of an organization from senior executives to first-line supervisors\, who coach others as part of their job responsibilities. \nTo Learn More & Register – Extraordinary Coach Workshop– Please note Registration closes May 23\, 2017 \nSee muniSERV Events for more information on Day 2 of this Leadership Development & Coaching Skills series –  Extraordinary Leader Workshop \nHere’s a free whitepaper related to this workshop for you too:  FUEL Framework: What Makes The Extraordinary Coach Unique  \nFor over three decades\, Jim Clemmer’s keynote presentations\, workshops\, management team retreats\, seven bestselling books\, articles\, and blog have helped hundreds of thousands of people worldwide. The Clemmer Group is the Canadian strategic partner of Zenger Folkman\, an award-winning firm best known for its unique evidence-driven\, strengths-based system for developing extraordinary leaders and demonstrating the performance impact they have on organizations
URL:https://muniserv.ca/event/the-extraordinary-coach-workshop-the-clemmer-group
LOCATION:Toronto\, Canada
CATEGORIES:CAO Workshops,Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/ECbrochureimage.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170601T083000
DTEND;TZID=America/Toronto:20170601T170000
DTSTAMP:20260403T135333
CREATED:20170221T163629Z
LAST-MODIFIED:20170221T163629Z
UID:7614-1496305800-1496336400@muniserv.ca
SUMMARY:The Extraordinary Leader Workshop - The Clemmer Group
DESCRIPTION:In today’s rapidly changing\, highly competitive environment\, the organizations that excel in their respective markets will be those whose people are most competent\, passionate\, and focused on delivering results. \nToronto — June 1 \nSPECIAL DISCOUNT for muniSERV Members \nSAVE: $150 (1 DAY) OR $250 (2 DAY) \nExtraordinary Leader Workshop is a one-day interactive\, skills-building experience\, led by Jim Clemmer. It utilizes behavior modeling with interactive videos and real-time demonstrations.  This workshop presents a proven framework for helping individuals make a profound difference in their organization’s results\, and in their own performance and development. \nThe Extraordinary Leader Process and Participant Outcomes \nThis is a uniquely powerful leadership development system using strengths-based leadership development\, on a foundation of evidence-based approaches\, producing a highly personalized development plan\, that’s built around a best of class 360 multi-rater tool. \nWorkshop Audience \nThe Extraordinary Leader process is being used extensively for individual leaders at all levels of an organization from senior executives to first-line supervisors. Customized in-house sessions are delivered to executive or management teams\, other intact or cross-functional work teams\, or to individuals gathered from different parts of an organization. \nTo Learn More & Register – Extraordinary Leader Workshop – Please note Registration closes May 18\, 2017 \nHere too is a free whitepaper related to this workshop you might find interesting:  11 Components of a Best in Class 360 Assessment \nSee muniSERV Events for more information on Day 2 of this Leadership Development & Coaching Skills series –  Extraordinary Coach Workshop  \nFor over three decades\, Jim Clemmer’s keynote presentations\, workshops\, management team retreats\, seven bestselling books\, articles\, and blog have helped hundreds of thousands of people worldwide. The Clemmer Group is the Canadian strategic partner of Zenger Folkman\, an award-winning firm best known for its unique evidence-driven\, strengths-based system for developing extraordinary leaders and demonstrating the performance impact they have on organizations. \n 
URL:https://muniserv.ca/event/the-extraordinary-leader-workshop-the-clemmer-group
LOCATION:Toronto\, ON\, Canada
CATEGORIES:CAO Workshops,Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/ELbrochureimage.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170529T140000
DTEND;TZID=America/Toronto:20170529T163000
DTSTAMP:20260403T135333
CREATED:20170517T105838Z
LAST-MODIFIED:20170517T105838Z
UID:9302-1496066400-1496075400@muniserv.ca
SUMMARY:Seminar - A Sustainability Business Case Your CFO Will Love
DESCRIPTION:ISSP Alberta Chapter Presents: A Business Case Your CFO Will Love Seminar  \nLeader: Bob Willard\, Sustainability Advantage May 29th 2:30-4:30pm at Innovate Calgary \nWe are making progress on pressing sustainability issues\, but not enough progress\, fast enough.  Too many sustainability initiatives are failing.  Why?  Because they lack senior executive (CEO and CFO) support.  Why?  Because executives don’t always understand that sustainability initiatives are good for the company\, as well as for the environment and society. We need to support sustainability proposals with a more rigorous cost-benefit analysis that shows an attractive payback period and return on investment.  \nThis seminar is designed for professionals working to accelerate sustainability in industry\, government and corporations.   Bob Willard’s new\, free\, open-source\, fill-in-the-blanks Sustainability ROI Workbook enables a business case for sustainability proposals that CFOs will love. \nRegister Here: $50.00 Non-Members/$25.00 Members ISSP Members may also use this session to support ongoing credential maintenance. \nBecome an ISSP Alberta Chapter Member and get discounted access to local educational events\, professional development and certification\, as well as access to free webinars delivered by Sustainability Professionals world-wide! Learn more about the International Society for Sustainability Professionals (ISSP) and the ISSP Alberta Chapter! \nJoin our Linked In Group and follow us on Facebook for more local networking opportunities.
URL:https://muniserv.ca/event/seminar-a-sustainability-business-case-your-cfo-will-love
LOCATION:Innovate Calgary\, Calgary\, Alberta\, Canada
CATEGORIES:Training Sessions
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END:VCALENDAR