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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20181002T090000
DTEND;TZID=America/Toronto:20181002T163000
DTSTAMP:20260403T183148
CREATED:20180813T185115Z
LAST-MODIFIED:20180813T185115Z
UID:15625-1538470800-1538497800@muniserv.ca
SUMMARY:Design Thinking Public Workshop
DESCRIPTION:In an environment in which customer experience is increasingly becoming a differentiator\, the thoughtful design of individual customer experiences\, and of how multiple touchpoints work together as a whole\, is too vital to be left to chance. Ultimately\, Design Thinking jumpstarts an organizations’ creativity and transports them beyond the “go-to” options\, unlocking new opportunities for creating shared value. \nDesign Thinking is an innovative\, problem solving mindset for human-centered innovation and product / service development. It uses ethnography to intimately understand customers and agile development and iteration to translate findings\, to insights to visualization. \nDuring this 1-Day Design Thinking workshop\, participants will learn about the Design Thinking framework. The CSPN Design Thinking framework is a codified structure to repeatedly and reliably lead teams from business strategy to customer insights and from customer insights to ideas. Through interactive activities and case studies\, participants will learn practically how to contextualize methodologies\, tools and processes to deliver insights that lead to customer value solutions. \nAs an action-oriented and practice session\, this Design Thinking workshop guides participants through solution development regardless of the customer or business challenge at hand. Participants will learn how to put the framework into action! \nFor more information\, please click here  \nTo Register\, please click here  \n  \n 
URL:https://muniserv.ca/event/design-thinking-public-workshop
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN20-20Design20Thinking-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180927T090000
DTEND;TZID=America/Toronto:20180927T163000
DTSTAMP:20260403T183148
CREATED:20180626T133002Z
LAST-MODIFIED:20180626T133002Z
UID:15011-1538038800-1538065800@muniserv.ca
SUMMARY:1-Day Coaching for Performance Public Workshop
DESCRIPTION:Most organizations would say that their company has a “coaching culture” and that the number one priority of its team leaders is to coach. However\, studies show that number of centres where this is a reality is very low. It comes as no surprise that those centres which do have a real coaching culture have the lowest attrition\, the most motivated staff and the best at satisfying the demands of their customers. Staff job descriptions almost always include the fact that they do coaching. However\, upon further probing\, we consistently discover that the quality and quantity of coaching are inadequate for producing the results that would be expected from an effective coaching program. \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/1-day-coaching-for-performance-public-workshop
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN-Coaching-Performance1024x525-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180919T090000
DTEND;TZID=America/Toronto:20180920T163000
DTSTAMP:20260403T183148
CREATED:20180725T202627Z
LAST-MODIFIED:20180725T202627Z
UID:15387-1537347600-1537461000@muniserv.ca
SUMMARY:2-Day Strategic Change Management for CX Public Workshop
DESCRIPTION:As organizations continue to move forward and learn to survive and thrive in an ever-increasing competitive market\, the on-going battle of strategizing methods to create new and exceptional customer experiences (CX) continues. To successfully deliver CX experiences that make tangible differences\, organizations must change what is being done today in order to deliver on what needs to be done in the future. This requires organizations to fundamentally change their standard approaches and replace them with new ways of doing business. \nTo successfully manage change\, it is necessary to attend to the wider impacts of the change and answer questions like how will our organization have to change to deliver better customer experiences? As well as considering the tangible impacts of change\, it is important to consider the personal impact on stakeholders and their journey towards working and behaving in new ways to support the change. \nIn this highly interactive workshop\, participants will learn the fundamentals of Change Management in enabling engagement and participation during change. They will also learn methodological approaches of planning\, activating and managing change that will result in faster buy-in and proficiency. \nThis workshop provides opportunities for you to solve the behavioural change challenges that organizations encounter when faced by a need for change. \nFor more information\, please click here (https://mycspn.com/blog/course/strategic-change-management-for-cx-success/) \nTo Register\, please click here (https://mycspn.com/blog/events/strategic-change-management-for-cx-success-public-workshop/)
URL:https://muniserv.ca/event/2-day-strategic-change-management-for-cx-public-workshop
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Change-Management-002.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180919T080000
DTEND;TZID=America/Toronto:20180921T170000
DTSTAMP:20260403T183148
CREATED:20180719T102904Z
LAST-MODIFIED:20180719T102904Z
UID:15304-1537344000-1537549200@muniserv.ca
SUMMARY:Ontario Municipal Human Resources Association (OMHRA) Conference
DESCRIPTION:OMHRA Fall Conference 2018  \nNottawasaga Inn Resort & Conference Center \nAlliston\, ON \nSeptember 19 – 21\, 2018 \nPlanning is underway! Stay tuned for the event agenda! \nAs always\, we strive to provide informative\, dynamic and practical education and networking opportunities for our members\, sponsors and partners. \nEarly Bird Draw:  Register before July 31st to enter to win a bed & breakfast stay at Nottawasaga Inn Resort! \nREGISTER NOW! 
URL:https://muniserv.ca/event/ontario-municipal-human-resources-association-omhra-conference
CATEGORIES:Conferences
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/OMHRA-Logo.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180919
DTEND;VALUE=DATE:20180922
DTSTAMP:20260403T183148
CREATED:20180719T102443Z
LAST-MODIFIED:20180719T102443Z
UID:15301-1537315200-1537574399@muniserv.ca
SUMMARY:Municipal Finance Officers' Association (MFOA) Conference
DESCRIPTION:We invite you to join us at Sheraton on the Falls Hotel in Niagara Falls on September 19-21 for the MFOA 2018 Annual Conference & Trade Show. Our theme this year is “COLLABORATE – We’re Better Together”.  \nRegister by July 31 to receive your Early Bird Member Discount \nDELEGATES: Click to register or for more information\nEXHIBITORS: Click to register or for more information  \nClick here to view the Pre-Conference Brochure
URL:https://muniserv.ca/event/municipal-finance-officers-association-mfoa-conference
CATEGORIES:Conferences
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/MFOA_logo_final_6-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180917T090000
DTEND;TZID=America/Toronto:20180917T163000
DTSTAMP:20260403T183148
CREATED:20180817T193533Z
LAST-MODIFIED:20180817T193533Z
UID:15671-1537174800-1537201800@muniserv.ca
SUMMARY:Effective Facilitation Public Workshop
DESCRIPTION:The Effective Facilitation program builds a strong foundation of knowledge in both practice and theory for facilitation success. Knowing the techniques to use and how to effectively facilitate in different situations – meetings\, presentations and training sessions – in today’s environment is critical. With its focus on asking rather than telling\, and listening to build consensus\, facilitation is the new leadership ideal\, the core competency everybody needs. \nDuring this 1-day program\, you will gain an understanding of the full cycle of facilitation. It will provide you with the resources\, materials\, and tools that can be used to confidently and effectively facilitate in any situation. You will also get the opportunity to practice what you’ve learned in a safe and supportive environment. \nThrough a mix of theory and practice\, participants will learn how to: \n\nCreate a positive climate that engages and involves your learners\nDeal with the unexpected – unanticipated problems and challenging participant situations\nEvaluate the results of your training; learner feedback is valuable in more ways than one.\n\nThis program is designed to reinforce and develop your skills as a facilitator. Each participant will have the opportunity to facilitate a brief session on the second day of the program. This will allow the facilitator and training participants to offer insightful and real-time constructive feedback. \nPlease note that this workshop is a 1-Day condensed version. \nFor more information\, please click here \nTo Register\, please click here
URL:https://muniserv.ca/event/effective-facilitation-public-workshop
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN-Effective-Facilitation1024x683-01-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180912T090000
DTEND;TZID=America/Toronto:20180913T163000
DTSTAMP:20260403T183148
CREATED:20180625T232409Z
LAST-MODIFIED:20180725T200845Z
UID:15003-1536742800-1536856200@muniserv.ca
SUMMARY:2-Day Team Leading with Excellence Public Workshop
DESCRIPTION:In today’s dynamic workforce\, there are a lot of demands on leaders and management teams. Their responsibilities includes facilitating change management; reducing the negative effects of mergers\, downsizing or rapid expansion. They also need to understand and motivate their staff and others in the organization. In other words\, they need to lead their department and company with inspiring leadership skills and techniques. \nThis course will equip supervisors\, team leaders\, and managers with leadership skills that will strengthen their role as the critical link between strategic goals and tactical performance. Through this development program\, supervisors will learn the skills necessary to lead their teams to success. \nToo often\, managers promote their best agents to be supervisors without equipping them with vital new leadership skills that will determine their success in their new job role. \nThis practical course is designed to reflect the “aim frame” of managing expectations and projects as a mindset as well as an activity. It assumes that “managing” is more than a hierarchical title; it is a state of thinking\, responding\, and acting. Participants will learn and apply management concepts\, techniques\, and tips to communicate\, direct\, coach\, mentor\, entrust\, and lead others in routine situations and during challenging times of change. They will acquire tools for managing influentially and receive constructive feedback from their facilitator and peers. \nFor more information\, please click here  \nTo Register\, please click here  
URL:https://muniserv.ca/event/2-day-team-leadership-management-public-workshop
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN20-20Leadership2020Management1024x683-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180906T140000
DTEND;TZID=America/Toronto:20180906T150000
DTSTAMP:20260403T183148
CREATED:20180626T140438Z
LAST-MODIFIED:20180626T140438Z
UID:15032-1536242400-1536246000@muniserv.ca
SUMMARY:World Class Customer Experience – Live Webinar Presented by Corey Atkinson
DESCRIPTION:Join Corey Atkinson for CSPN’s Webinar Series. Register early! \nTopic: World Class Customer Experience \nCost: FREE \nOverview: \nNow\, more than ever\, we are under a microscope. The online social media world – Google Reviews\, Amazon\, Yelp \,etc – is waiting to pounce with bad-good-better-best experiences to be starred\, told\, retold\, or forgotten – in the real world. In this environment\, how do we avoid the embarrassing “How did that happen?!” moments and instead drive the right customer experiences that we want people to talk about and remember? \nThis webinar will cover the must have strategies to be able to provide world class customer experience. These insights will allow you to gauge how effective your organization is at bringing to life the customer experience you imagine. \nTo Register\, please click here 
URL:https://muniserv.ca/event/world-class-customer-experience-live-webinar-presented-by-corey-atkinson
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN20-20World20Class20CX20Webinar-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180823T090000
DTEND;TZID=America/Toronto:20180823T163000
DTSTAMP:20260403T183148
CREATED:20180625T231554Z
LAST-MODIFIED:20180625T231554Z
UID:14995-1535014800-1535041800@muniserv.ca
SUMMARY:Managing Difficult Clients & Situations Public Workshop
DESCRIPTION:This course qualifies as one prerequisite towards CCSS© designation \nDoes your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes\, then this program is for you. \nThis workshop is designed to teach you all about the art of dealing with difficult customers and scenarios while at work. You will learn how to manage conversations\, empathize with clients\, identify triggers\, negotiate\, and most importantly\, protect yourself physically\, emotionally\, and mentally on the job. \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/managing-difficult-clients-situations-public-workshop
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN20-20Managing20Difficult20CS1024x683-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180822T090000
DTEND;TZID=America/Toronto:20180824T163000
DTSTAMP:20260403T183148
CREATED:20180625T184739Z
LAST-MODIFIED:20180625T231115Z
UID:14981-1534928400-1535128200@muniserv.ca
SUMMARY:3-Day Certified Client Service Specialist Designation BootCamp
DESCRIPTION:The Certified Client Service Specialist (CCSS©) program offers participants the tools\, techniques\, and effective customer service skills required in today’s demanding work environment. Whether you work in private\, public\, or not-for-profit organization you will take away up to date information needed to succeed in the work place. Our world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally. \nOur programs are certified and accredited by Canadian Council of Professional Certification (CCPC Global) to ensure quality\, content\, and engaging delivery. \nCompletion of our certification process confers the right to use the title Certified Client Service Specialist and the right to use the initials CCSS© after one’s name. \nThis 3-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service delivery – everything from professionalism to customer service\, to sales\, handling difficult customers\, and more. Upon completion of the program\, you will be able to build a solid foundation for your career and gain and industry specific credential that is recognized by major organizations. \nAccredited Courses Required \n1-Day Delivering Responsive Customer Service\nThis program is ideal for anyone who deals with customers and wants to provide a more customized or personalized experience for them. This training will provide you with the skills to not only handle a customer’s immediate requests\, but also provide information and recommendations to build the customer’s relationships through providing valuable conversations. \n1- Day Managing Difficult Clients and Situations\nThis program is ideal for anyone who deals with difficult clients in various challenging situations and wishes to remain in control. The program will lay out strategies for turning negative situations into opportunities for building lifelong relationships. \n1-Day Conflict Resolution\nHave you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity\, absenteeism and high turnover. \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/3-day-certified-client-service-specialist-designation-bootcamp
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN20-20CCSS20Bootcamp202x-1600x806-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180822T090000
DTEND;TZID=America/Toronto:20180822T163000
DTSTAMP:20260403T183148
CREATED:20180625T185224Z
LAST-MODIFIED:20180625T230727Z
UID:14984-1534928400-1534955400@muniserv.ca
SUMMARY:Delivering Responsive Customer Service Public Workshop
DESCRIPTION:This course qualifies as one prerequisite towards CCSS© designation \nA great customer service experience is vital to the success of a company\, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who wishes to provide their valued customers with a premium level of service. you will learn how to better understand customer expectations\, profile difficult customer situations\, and deal with customer objections using a proven model for effective complaint resolution. It also goes over how to use assertive techniques and positive language to diffuse difficult situations\, reduce stress\, promote team camaraderie\, and create a positive customer experience resulting in win-win situations. \nThis interactive workshop is informative\, fun\, and provides easily applicable solutions for service excellence that are proven to work in today’s toughest customer service arena – the real world. \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/delivering-responsive-customer-service-public-workshop
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN20-20Delivering20Responsive20Customer20Service1024x683-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180816T083000
DTEND;TZID=America/Toronto:20180816T160000
DTSTAMP:20260403T183148
CREATED:20180625T182730Z
LAST-MODIFIED:20180625T230218Z
UID:14975-1534408200-1534435200@muniserv.ca
SUMMARY:Complimentary Journey Mapping Workshop
DESCRIPTION:Customer Journey Mapping is a vital\, customer-centric\, methodology that allows you to truly understand the customer experience from the customer POV\, and uncover strategic opportunities to continually enhance their experiences with your organization. \nThis workshop is a hands-on crash course showcasing the step-by-step process needed to take an outside-in approach to mapping the journeys your customers have. \nSession 1 – Morning \n8:30 AM – 12PM \nSession 2 – Afternoon\n12:30PM – 4PM \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/complimentary-journey-mapping-workshop-2
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN20-20Journey20Mapping-1024x683-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180815T090000
DTEND;TZID=America/Toronto:20180815T160000
DTSTAMP:20260403T183148
CREATED:20180625T181021Z
LAST-MODIFIED:20180626T141307Z
UID:14966-1534323600-1534348800@muniserv.ca
SUMMARY:Humanizing the Coaching Experience Public Workshop
DESCRIPTION:A humanized customer experience begins by understanding your own emotions and the emotions of your direct reports. This means understanding and aligning to the basic human needs for interaction – empathy\, trust\, acknowledgement and relevance. \nThis program is designed to help supervisors and managers become more empathetic\, and involved and active members of their teams in a way that will bring down walls and inspire growth and creativity. \nLeaders will learn to lead by example by understanding the daily work experience of each of their team members as they function in their roles. Through this\, they will strengthen their communication approach to effectively encourage openness and transparency to better identify and acknowledge individual talents and expertise of team members. At the end of this training\, participants will work with their teams to promote cross-functional learning and mentoring to ultimately create a culture of cohesiveness and support. The end goal is to build stronger\, more accountable and highly functional teams. \nUpon completion of this full-day session\, participants will have the skills and confidence to engage in impactful communication by employing the right mix of acknowledgement\, personalization and empathy in every interaction. \nClick here for more information about this program. (https://mycspn.com/blog/course/humanizing-the-coaching-experience/) \nTo Register\, please click here 
URL:https://muniserv.ca/event/humanizing-the-coaching-experience-public-workshop
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN20-20Humanizing20the20Coaching20Experience-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180717T090000
DTEND;TZID=America/Toronto:20180717T163000
DTSTAMP:20260403T183148
CREATED:20180625T184118Z
LAST-MODIFIED:20180625T225452Z
UID:14978-1531818000-1531845000@muniserv.ca
SUMMARY:Impactful Business Writing Public Workshop
DESCRIPTION:This course shows you how to address the needs of your readers and teaches you how to write letters\, emails\, and short reports that are clear\, concise and persuasive. The skills learned will immediately improve your productivity that of your readers. \nIf you want to become more effective and efficient at business writing– writing e-mail messages that answer questions\, solve problems\, get to the point\, and generate action\, along with writing important business proposals and letters – then this workshop is for you. When you use the writing techniques presented in this two-day intensive workshop\, everyone will benefit – you\, your company\, and your customers! \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/impactful-business-writing-public-workshop
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN20-20Impactful20Business20Writing-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180712T140000
DTEND;TZID=America/Toronto:20180712T150000
DTSTAMP:20260403T183148
CREATED:20180626T140020Z
LAST-MODIFIED:20180626T140020Z
UID:15029-1531404000-1531407600@muniserv.ca
SUMMARY:The Emerging Leader Part 2 – Live Webinar Presented by Corey Atkinson
DESCRIPTION:Join Corey Atkinson for CSPN’s Webinar Series. Register early! \nTopic: The Emerging Leader Part 2 \nCost: FREE \nOverview \nCompanies across every industry are facing complex organizational challenges that require the rapid development of new leaders. Advancing from a technical track to a leadership position requires more than solid management skills. \nMore than ever before\, emerging leaders must quickly learn and deploy core management skills\, develop a broad strategic perspective\, take their leadership skills to the next level\, and expand their professional and personal networks. \nEmerging Leaders also need to take control of their career destiny\, kick start their personal branding and embrace the concepts of self-guidance and continuous improvement. \nTo Register\, please click here 
URL:https://muniserv.ca/event/the-emerging-leader-part-2-live-webinar-presented-by-corey-atkinson
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN20Emerging20Leaders20Webinar-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180628T130000
DTEND;TZID=America/Toronto:20180628T140000
DTSTAMP:20260403T183148
CREATED:20180615T201818Z
LAST-MODIFIED:20180615T201818Z
UID:14804-1530190800-1530194400@muniserv.ca
SUMMARY:Implementation of an Enterprise-wide Common Street Address Database
DESCRIPTION:BeSpatial June Webinar\nImplementation of an Enterprise-wide Common Street Address Database\nSpeakers: John Bacon\, City of Hamilton & Marc Curtis\, AGSI \nPlease join on us on Thursday\, June 28 from 1pm to 2pm for an online webinar. \nThis is a complimentary webinar. Registration is required.  A link will be sent to registrants before the webinar begins. \nRegister Here
URL:https://muniserv.ca/event/implementation-of-an-enterprise-wide-common-street-address-database
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/5.-Breaking-up-argument-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180628T083000
DTEND;TZID=America/Toronto:20180628T160000
DTSTAMP:20260403T183148
CREATED:20180625T180626Z
LAST-MODIFIED:20180625T224925Z
UID:14963-1530174600-1530201600@muniserv.ca
SUMMARY:Complimentary Journey Mapping Workshop
DESCRIPTION:Customer Journey Mapping is a vital\, customer-centric\, methodology that allows you to truly understand the customer experience from the customer POV\, and uncover strategic opportunities to continually enhance their experiences with your organization. \nJune 28\, 2018 \nSession 1 – Morning \n8:30 AM – 12PM \nSession 2 – Afternoon\n12:30PM – 4PM \nThis workshop is a hands-on crash course showcasing the step-by-step process needed to take an outside-in approach to mapping the journeys your customers have. \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/complimentary-journey-mapping-workshop
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN20-20Journey20Mapping-1024x683-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180627T093000
DTEND;TZID=America/Toronto:20180627T163000
DTSTAMP:20260403T183148
CREATED:20180329T123520Z
LAST-MODIFIED:20180329T123745Z
UID:13384-1530091800-1530117000@muniserv.ca
SUMMARY:Emotionally Intelligent Customer Service Training
DESCRIPTION:Enhance your Customer Service with Emotional Intelligence \nWhat keeps you going back to your local grocery store? Gas station?  Clothing store?  It is not all about pricing and convenience.  It’s much more than that. \nAs an organization\, you already understand that keeping loyal customers is more difficult than ever. The key to keeping your customers happy\, is to make an emotional connection with them. Greet them warmly\, being accessible\, ask questions. Be knowledgeable\, courteous and responsive when they enter your store or call you. The truth is\, you only have 7-10 seconds to make a good first impression. If that individual does not feel valued\, they don’t trust you or they don’t feel confident that you can help them\, they may or may not make a purchase and they most likely will not be back. \nIn this interactive workshop\, we will discuss: \n\nWhat customer service means in relation to all your customers\, both internal and external\nHow your attitude affects customer service\nIdentifying your customers’ needs\nHow to enhance the customer experience with emotional intelligence\nHow outstanding customer service can generate return business\nBuilding good will through in-person customer service\nProviding outstanding customer service over the phone\nHow to deal with difficult customers\n\nWhen?  Wednesday\, June 27th\, 2018 \nLocation: Office Inc. –  54 Cedar Pointe Drive\, Unit 1207 Barrie\, Ontario L4N 5R7 \nTime: 9:30am – 4:30pm \nPrice: $97+HST >> Early Bird pricing in effect until April 30th!!  After May 1st\, price is $120+HST \nPrice includes: Workshop booklet\, lunch\, snacks and refreshments; free parking \nRegistration deadline is: Friday\, June 22nd\, 2018 \nProvided by Spark Your Vitality \nLearn More and Register  \nDo you have more than one employee that you would like to attend this workshop? We’ve got your back! We are offering a special rate\, so you can send multiple employees to attend this workshop. \nUse promo code: BOGOCustServ \nThat’s right\, register your first employee at full price\, then save 35% on any additional registrations -no limit! \n 
URL:https://muniserv.ca/event/emotionally-intelligent-customer-service-training
CATEGORIES:Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180622T080000
DTEND;TZID=America/Toronto:20180622T170000
DTSTAMP:20260403T183148
CREATED:20180410T111334Z
LAST-MODIFIED:20180410T111334Z
UID:13517-1529654400-1529686800@muniserv.ca
SUMMARY:Leadership Development and Coaching Skills Workshops
DESCRIPTION:Growing Coaching Skills \nThe Extraordinary Coach (1 Day Workshop)\n Toronto – June 22\, 2018  \nLeaders who coach and develop others have a huge impact on bottom-line results. In The Extraordinary Coach Workshop\, you will develop the essential coaching skills that are required to be a great leader. In addition\, you will learn what extraordinary coaches do well and how you can maximize your leadership impact and inspire others to perform at their peak.  \nClick here for full details:\n  The Extraordinary Coach Workshop \nThese are interactive\, leadership learning\, assessing\, and planning experiences led by Jim Clemmer in: \n\nToronto – hosted by Workplace Safety and Prevention Services at the Centre for Health & Safety Innovation\, Mississauga\n\nThe Extraordinary Coach Workshop – June 22\, 2018\n\n\n\n  \nSee also The Extraordinary Leader (1 Day Workshop)\n Toronto – June 21 2018  \nRegister Now!  (don’t forget to use your muniSERV discount codes!) \nDiscount Code: MUNIS1 for 1 day ($150) or MUNIS2 for 2 day ($250)
URL:https://muniserv.ca/event/leadership-development-and-coaching-skills-workshops-4
CATEGORIES:CAO Workshops,Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180621T080000
DTEND;TZID=America/Toronto:20180621T170000
DTSTAMP:20260403T183148
CREATED:20180410T105831Z
LAST-MODIFIED:20180410T105831Z
UID:13511-1529568000-1529600400@muniserv.ca
SUMMARY:Leadership Development and Coaching Skills Workshops
DESCRIPTION:Toronto – June 21 & 22\, 2018 \nBuilding Leadership Strengths \nThe Extraordinary Leader (1 Day Workshop)\n Toronto – June 21\, 2018 \nThe Extraordinary Leader process is being used extensively for individual leaders at all levels of an organization from senior executives to first-line supervisors. Customized in-house sessions are delivered to executive or management teams\, other intact or cross-functional work teams\, or to individuals gathered from different parts of an organization.  \nThis is a uniquely powerful leadership development system using strengths-based leadership development\, on a foundation of evidence-based approaches\, producing a highly personalized development plan\, that’s built around a best of class 360 multi-rater tool. \nEnsure that your leaders are extraordinary — and drive extraordinary results. Register to attend one or more of these powerful coaching and leadership development workshops today! \nClick here for full details:\n The Extraordinary Leader Workshop \n  \nThese are interactive\, leadership learning\, assessing\, and planning experiences led by Jim Clemmer in: \n\nToronto – hosted by Workplace Safety and Prevention Services at the Centre for Health & Safety Innovation\, Mississauga\n\nThe Extraordinary Leader Workshop – June 21\, 2018\n\n\n\nSee also The Extraordinary Coach (1 Day Workshop)\n Toronto – June 22\, 2018  \nRegister Now!  (don’t forget to use your muniSERV discount codes!) \nDiscount Code: MUNIS1 for 1 day ($150) or MUNIS2 for 2 day ($250)
URL:https://muniserv.ca/event/leadership-development-and-coaching-skills-workshops-3
CATEGORIES:CAO Workshops,Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180607T100000
DTEND;TZID=America/Toronto:20180607T101500
DTSTAMP:20260403T183148
CREATED:20180601T145036Z
LAST-MODIFIED:20180601T145036Z
UID:14391-1528365600-1528366500@muniserv.ca
SUMMARY:Grant Funding Opportunities for Municipalities
DESCRIPTION:Is your municipality taking advantage of current grant funding opportunities?  \nThe PSD Research team will provide an overview of grant funding opportunities for Canadian municipalities on a monthly basis. \nEach month we will highlight any grants with an approaching deadline and/or ongoing grant programs. \nPlease join us to find out about grant opportunities for your municipality! \nNext Session – June 7th\, 2018 | 10:00am to 10:15am ET or at 1:00pm – 1:15pm ET \nJune 7th Webinar Session will review the following grants: \n\nDisaster Mitigation and Adaptation Fund\nMunicipal Asset Management Program (MAMP)\nMunicipal for Climate Innovation Program (MCIP) Staff Grants\n\nClick here to Register
URL:https://muniserv.ca/event/grant-funding-opportunities-for-municipalities
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180505T080000
DTEND;TZID=America/Toronto:20180505T163000
DTSTAMP:20260403T183148
CREATED:20180326T184612Z
LAST-MODIFIED:20180326T184612Z
UID:13310-1525507200-1525537800@muniserv.ca
SUMMARY:Candidates for Council
DESCRIPTION:CANDIDATES FOR COUNCIL \nEver thought of running for public office? \nAn inspirational day of learning and networking for seasoned\, prospective & school board trustee candidates to hear from a blend of municipal leaders and industry experts who will share their knowledge and expertise.  \nJoin us for a unique learning opportunity to; gain valuable insight\, hear top-drawer campaign strategies\, and have exclusive access to useful tools and tips that will propel your 2018 municipal election campaign.  \nREGISTER TODAY!  LIMITED SEATS \nDATE: Saturday\, May 5\, 2018   TIME: 8am – 4:30pm \nLOCATION: Riviera Events & Conference Centre\, 2800 Hwy 7 Vaughan \nClick Here to Download the Agenda  \n 
URL:https://muniserv.ca/event/candidates-for-council
CATEGORIES:Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180411
DTEND;VALUE=DATE:20180414
DTSTAMP:20260403T183148
CREATED:20180324T232611Z
LAST-MODIFIED:20180324T232611Z
UID:13292-1523404800-1523663999@muniserv.ca
SUMMARY:OMHRA Spring Conference
DESCRIPTION: \nOMHRA Spring Workshop 2018\nStand Tall: Resilience and Well-being 2018\n\nOMHRA’s 2018 Spring Workshop is being held in beautiful Niagara Falls\, Ontario at the Hilton Niagara Falls / Fallsview Hotel & Suites with awe inspiring views of both the American and Canadian Horseshoe Falls.\n \n\nSome of the topics that will be included in the Workshop are as follows:\n\nWSIB Bill 127 – Stop Treading Water and Start Swimming\nStand (and sit!) Tall – Learn how to fit the workstation to the employee\nThe Nuts & Bolts of Workplace Investigations for Municipal HR Managers\nLegal Panel Discussion: Everything You Wanted to Know (But Didn’t Have the Budget to Ask!)\nSponsor Meet and Greet – You asked for it! Spend this time to really get to know our Sponsors and their services. \nOMERS Comprehensive Plan Review\nDo Employers Have a Legal Duty to Provide a Psychologically Healthy Workplace? – Bernardi Human Resource Law\nPhysical & Cognitive Job Demands Assessments: A necessity to accommodate employees with physical & cognitive limitations.\nLegal Update – Hicks Morley\n\n\nLearn More & Register Here
URL:https://muniserv.ca/event/omhra-spring-conference
CATEGORIES:Conferences
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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180327T113000
DTEND;TZID=America/Toronto:20180327T123000
DTSTAMP:20260403T183148
CREATED:20180316T155233Z
LAST-MODIFIED:20180316T181933Z
UID:13204-1522150200-1522153800@muniserv.ca
SUMMARY:Free Webinar - Managing Complaints\, Service Requests and Job Tracking
DESCRIPTION:Digital Government for Smaller Municipalities \nIn this webinar we will look at digital government through the lens of complaints\, service requests and  job management processes by reviewing potential tools. We will define digital government by framing it around the real experiences of smaller municipalities \nDigital Government does not need to start with citizen apps and a new website\, the recommendation is to start from the inside: create a better process\, provide tools with automation built-in to lessen the workload\, ensure everyone is empowered to be a citizen service leader. \nWhen you leave this webinar\, you will have: \n\nA better understanding of what digital government can look like for your municipality\nA list of free and low-cost tools/systems that can help you as you work towards the implementation of digital government in your community\nA strong understanding of the benefits of a better complaints and service request process\n\nAs part of the presentation everyone will receive a template for creating a citizen complaints policy document. The template takes about 15 minutes to fill and creates a professional\, multi-page policy document to use as a reference for all staff which will also satisfy the requirements of the ombudsman’s offices at the provincial and federal levels. \nBrad Pinch AccessE11 – Director of Municipal Needs \nOrganizer of Solutions: Digital Government for Smaller Municipalities \nRegister here \nVisit our Website
URL:https://muniserv.ca/event/free-webinar-managing-complaints-service-requests-and-job-tracking
CATEGORIES:Webinars
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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180327T083000
DTEND;TZID=America/Toronto:20180327T190000
DTSTAMP:20260403T183148
CREATED:20180314T132344Z
LAST-MODIFIED:20180314T133108Z
UID:13185-1522139400-1522177200@muniserv.ca
SUMMARY:Train in Technology
DESCRIPTION:Technology is meshed into every industry in some shape or form and the current and future economy will only thrive if talent is well matched to local employment opportunities. Technology drives innovation and business growth\, and is critical to the future of the region’s economy. \nThe Barrie/Simcoe County region has experienced an influx of data centres\, an emergence of global technology firms\, significant growth in the number of high-tech start-ups\, and an expansion of our advanced manufacturing sector. Opportunities like the Train in Technology Career Expo will build the local talent pool to ensure we have the future workforce our employers need. \nmuniSERV is excited to be attending the Train in Technology Career Expo.  We are also excited to be launching our new muniJOBS at this show! \nmuniJOBS is a new municipal career/job recruitment platform to help municipalities recruit tomorrow’s municipal leaders and for students/candidates to quickly and easily find municipal jobs.  Drop by our Booth at the Expo to find out more about this unique new website.  \nWe can’t wait to meet job seekers looking for municipal jobs! \nThis one day\, not to miss\, Expo is full of valuable sessions\, technology industry networking and public career information.  #TrainInTech Career Expo – March 27th\, 2018 from 3:00pm-7:00pm – Barrie Molson Centre. bit.ly/TrainInTech    \n\n\n\n \n\n\n\n  \n 
URL:https://muniserv.ca/event/train-in-technology
CATEGORIES:Trade Shows
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180321T120000
DTEND;TZID=America/Toronto:20180321T133000
DTSTAMP:20260403T183148
CREATED:20180314T124951Z
LAST-MODIFIED:20180314T124951Z
UID:13180-1521633600-1521639000@muniserv.ca
SUMMARY:The Changing Landscape of Municipal Investment Powers
DESCRIPTION:COMPLIMENTARY WEBINAR \nThe Province of Ontario recently made significant changes to municipal legislation and regulations with respect to investment powers for Ontario municipalities.  Section 418.1\, which has recently come into effect\, provides authority for municipalities to invest funds not required immediately using the prudent investor standard (PI) rather than the more restrictive “legal list” approach of the past.  A new section to the eligible investment regulation (Part II) provides details in the PI standard\, who can access it\, what you need to do to have it apply and what governance structures must be in place.  At the same time that these changes were made\, regulatory amendments were also made to the regulation (Part I) with respect to pre-existing investment powers. \nJoin us as we discuss the changes to investment powers that will affect you.  \nDate: Wednesday\, March 21 @ 12:00 pm – 1:30 pm  \nClick here to Register
URL:https://muniserv.ca/event/the-changing-landscape-of-municipal-investment-powers
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180320T140000
DTEND;TZID=America/Toronto:20180320T150000
DTSTAMP:20260403T183148
CREATED:20180314T125343Z
LAST-MODIFIED:20180314T125343Z
UID:13183-1521554400-1521558000@muniserv.ca
SUMMARY:Municipal Asset Management Planning Webinars
DESCRIPTION:COMPLIMENTARY WEBINARS \nIn December 2017\, the province passed a municipal asset management planning regulation under the Infrastructure for Jobs and Prosperity Act\, 2015. To help municipalities better understand the content of the regulation\, the Ministry is offering two technical webinars on the content of the regulation. This presentation will be suited primarily to municipal professionals engaged directly in asset management\, such as municipal finance and municipal engineering professionals\, but is open to anyone wishing to attend. \nDate: Tuesday\, March 20 and Wednesday\, March 21 @ 2 PM – 3 PM \nTo participate\, please click on the corresponding link below dial the conference call number above at the time of the event. \nClick here to participate in Tuesday’s webinar  Click here to participate in Wednesday’s webinar \nConference Call Number Tuesday\, March 20: 1-855-340-7035; Passcode 6011155# Wednesday\, March 21: 1-855-340-7035; Passcode 5964638#
URL:https://muniserv.ca/event/municipal-asset-management-planning-webinars
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180223T110000
DTEND;TZID=America/Toronto:20180223T150000
DTSTAMP:20260403T183148
CREATED:20171212T201208Z
LAST-MODIFIED:20171212T201208Z
UID:12251-1519383600-1519398000@muniserv.ca
SUMMARY:OMHRA - Complimentary Leadership & Top Talent Management
DESCRIPTION:Whether your municipality has a complement of 10 or 1000….\n \nWhether you have an HR Department of 0 or 100….\n \nYour municipality needs a Talent Management Plan.\n \nThis is a complementary workshop provided by OMHRA to be held February 23\, 2018 from 11 a.m. to 3:00 p.m.\n \nClick here To Learn More & Register\n 
URL:https://muniserv.ca/event/omhra-complimentary-leadership-top-talent-management
CATEGORIES:CAO Workshops,Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180117T083000
DTEND;TZID=America/Toronto:20180117T170000
DTSTAMP:20260403T183148
CREATED:20171028T191941Z
LAST-MODIFIED:20171028T191941Z
UID:11736-1516177800-1516208400@muniserv.ca
SUMMARY:Leadership Development and Coaching Skills Workshops
DESCRIPTION:Growing Coaching Skills\nThe Extraordinary Coach (1 Day Workshop)\n Toronto – January 17\, 2018 \nWhether you want to increase employee engagement or boost profitability\, great leadership in an organization matters. Zenger Folkman research shows that leaders are the primary factor behind employee commitment and productivity. Further\, these factors impact a company’s bottom-line\, meaning leadership and coaching\, good or bad\, can drastically affect the success of an organization. \nEnsure that your leaders are extraordinary — and drive extraordinary results. Register to attend one or more of these powerful coaching and leadership development workshops today! \nClick here for full details:\n The Extraordinary Coach Workshop \nThese are interactive\, leadership learning\, assessing\, and planning experiences led by Jim Clemmer in: \n\nToronto – hosted by Workplace Safety and Prevention Services at the Centre for Health & Safety Innovation\, Mississauga\n  \n\nThe Extraordinary Coach Workshop – Jan. 17\, 2018\n \n\n\n\nRegister Now!  (don’t forget to use your muniSERV discount codes!) \nDiscount Code: MUNIS1 for 1 day ($150)
URL:https://muniserv.ca/event/leadership-development-and-coaching-skills-workshops
CATEGORIES:CAO Workshops,Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180116T083000
DTEND;TZID=America/Toronto:20180116T170000
DTSTAMP:20260403T183148
CREATED:20171028T192143Z
LAST-MODIFIED:20171028T192143Z
UID:11733-1516091400-1516122000@muniserv.ca
SUMMARY:Leadership Development and Coaching Skills Workshops
DESCRIPTION:Toronto – January 16 & 17\, 2018\nBuilding Leadership Strengths\nThe Extraordinary Leader (1 Day Workshop)\n Toronto – January 16\, 2018\n \nGrowing Coaching Skills\nThe Extraordinary Coach (1 Day Workshop)\n Toronto – January 17\, 2018 \nWhether you want to increase employee engagement or boost profitability\, great leadership in an organization matters. Zenger Folkman research shows that leaders are the primary factor behind employee commitment and productivity. Further\, these factors impact a company’s bottom-line\, meaning leadership and coaching\, good or bad\, can drastically affect the success of an organization. \nEnsure that your leaders are extraordinary — and drive extraordinary results. Register to attend one or more of these powerful coaching and leadership development workshops today! \nClick here for full details:\n The Extraordinary Leader Workshop\n The Extraordinary Coach Workshop \nThese are interactive\, leadership learning\, assessing\, and planning experiences led by Jim Clemmer in: \n\nToronto – hosted by Workplace Safety and Prevention Services at the Centre for Health & Safety Innovation\, Mississauga\n\nThe Extraordinary Leader Workshop – Jan. 16\, 2018\n \nThe Extraordinary Coach Workshop – Jan. 17\, 2018\n \n\n\n\nRegister Now!  (don’t forget to use your muniSERV discount codes!) \nDiscount Code: MUNIS1 for 1 day ($150) or MUNIS2 for 2 day ($250) \n 
URL:https://muniserv.ca/event/leadership-development-and-coaching-skills-workshops-2
CATEGORIES:CAO Workshops,Training Sessions
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END:VCALENDAR