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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180117T083000
DTEND;TZID=America/Toronto:20180117T170000
DTSTAMP:20260403T181538
CREATED:20171028T191941Z
LAST-MODIFIED:20171028T191941Z
UID:11736-1516177800-1516208400@muniserv.ca
SUMMARY:Leadership Development and Coaching Skills Workshops
DESCRIPTION:Growing Coaching Skills\nThe Extraordinary Coach (1 Day Workshop)\n Toronto – January 17\, 2018 \nWhether you want to increase employee engagement or boost profitability\, great leadership in an organization matters. Zenger Folkman research shows that leaders are the primary factor behind employee commitment and productivity. Further\, these factors impact a company’s bottom-line\, meaning leadership and coaching\, good or bad\, can drastically affect the success of an organization. \nEnsure that your leaders are extraordinary — and drive extraordinary results. Register to attend one or more of these powerful coaching and leadership development workshops today! \nClick here for full details:\n The Extraordinary Coach Workshop \nThese are interactive\, leadership learning\, assessing\, and planning experiences led by Jim Clemmer in: \n\nToronto – hosted by Workplace Safety and Prevention Services at the Centre for Health & Safety Innovation\, Mississauga\n  \n\nThe Extraordinary Coach Workshop – Jan. 17\, 2018\n \n\n\n\nRegister Now!  (don’t forget to use your muniSERV discount codes!) \nDiscount Code: MUNIS1 for 1 day ($150)
URL:https://muniserv.ca/event/leadership-development-and-coaching-skills-workshops
CATEGORIES:CAO Workshops,Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/ECbrochureimage.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20180116T083000
DTEND;TZID=America/Toronto:20180116T170000
DTSTAMP:20260403T181538
CREATED:20171028T192143Z
LAST-MODIFIED:20171028T192143Z
UID:11733-1516091400-1516122000@muniserv.ca
SUMMARY:Leadership Development and Coaching Skills Workshops
DESCRIPTION:Toronto – January 16 & 17\, 2018\nBuilding Leadership Strengths\nThe Extraordinary Leader (1 Day Workshop)\n Toronto – January 16\, 2018\n \nGrowing Coaching Skills\nThe Extraordinary Coach (1 Day Workshop)\n Toronto – January 17\, 2018 \nWhether you want to increase employee engagement or boost profitability\, great leadership in an organization matters. Zenger Folkman research shows that leaders are the primary factor behind employee commitment and productivity. Further\, these factors impact a company’s bottom-line\, meaning leadership and coaching\, good or bad\, can drastically affect the success of an organization. \nEnsure that your leaders are extraordinary — and drive extraordinary results. Register to attend one or more of these powerful coaching and leadership development workshops today! \nClick here for full details:\n The Extraordinary Leader Workshop\n The Extraordinary Coach Workshop \nThese are interactive\, leadership learning\, assessing\, and planning experiences led by Jim Clemmer in: \n\nToronto – hosted by Workplace Safety and Prevention Services at the Centre for Health & Safety Innovation\, Mississauga\n\nThe Extraordinary Leader Workshop – Jan. 16\, 2018\n \nThe Extraordinary Coach Workshop – Jan. 17\, 2018\n \n\n\n\nRegister Now!  (don’t forget to use your muniSERV discount codes!) \nDiscount Code: MUNIS1 for 1 day ($150) or MUNIS2 for 2 day ($250) \n 
URL:https://muniserv.ca/event/leadership-development-and-coaching-skills-workshops-2
CATEGORIES:CAO Workshops,Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/ELbrochureimage.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20171129T093000
DTEND;TZID=America/Toronto:20171129T123000
DTSTAMP:20260403T181538
CREATED:20171017T150951Z
LAST-MODIFIED:20171017T150951Z
UID:11580-1511947800-1511958600@muniserv.ca
SUMMARY:Develop Your Assertive Voice
DESCRIPTION:Develop Your Assertive Voice – Half-day Workshop on Wednesday\, November 29th \nAssertiveness and self-confidence are crucial for success in life and in business.  It will mean the difference between feeling energized and feeling confident to take on day-to-day challenges\,  and feeling low self-worth\, diminished confidence and challenges when communicating with others.  This can cause one to experience many cascading challenges\, especially in the workplace and manifest in other ways such as: absenteeism\, depression and physical illnesses.  \nThat said\, given an opportunity to explore what assertiveness is\, how to recognize one’s own strengths and start to gain self-confidence\, can be the first steps to building on these skills and behaviours. \nRegister or learn more at: http://www.sparkyourvitality.com/product/develop-your-assertive-voice/ \n 
URL:https://muniserv.ca/event/develop-your-assertive-voice
CATEGORIES:Training Sessions
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20171122T120000
DTEND;TZID=America/Toronto:20171122T124500
DTSTAMP:20260403T181538
CREATED:20171121T144625Z
LAST-MODIFIED:20171121T144625Z
UID:12023-1511352000-1511354700@muniserv.ca
SUMMARY:How will MPAC’s Service Level Agreement Benefit You?
DESCRIPTION:In December\, MPAC will begin implementing its Service Level Agreement (SLA) to all municipalities in Ontario. This means\, starting in January 2018\, municipalities will be able to measure MPAC’s performance in 14 key service areas. \n\n\n Webinar Overview:\n Jointly developed in partnership with municipalities\, the SLA is MPAC’s promise to deliver timely\, accurate and measurable products and services. Both MPAC and municipalities play a key role in delivering on this promise\, and the SLA outlines the roles and responsibilities of each party\, details the specific measures for success\, and includes a process to address service disruptions caused by MPAC’s failure to achieve service standards\, or a municipality’s failure to perform its dependencies. \n This webinar is your chance to learn more about the SLA\, your municipal role\, and how through greater collaboration and information sharing\, municipalities can expect more stable\, transparent and predictable levels of service delivery from MPAC.\n\n \nClick here to learn more and register for MFOA’s complimentary webinar.
URL:https://muniserv.ca/event/how-will-mpacs-service-level-agreement-benefit-you
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/MFOA_logo_final_6.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20171122T120000
DTEND;TZID=America/Toronto:20171122T124500
DTSTAMP:20260403T181538
CREATED:20171114T155755Z
LAST-MODIFIED:20171114T155755Z
UID:11919-1511352000-1511354700@muniserv.ca
SUMMARY:How will MPAC's Service Level Agreement Benefit Your Municipality?
DESCRIPTION:In December\, MPAC will begin implementing its Service Level Agreement (SLA) to all municipalities in Ontario. This means\, starting in January 2018\, municipalities will be able to measure MPAC’s performance in 14 key service areas. Jointly developed in partnership with municipalities\, the SLA is MPAC’s promise to deliver timely\, accurate and measurable products and services. Both MPAC and municipalities play a key role in delivering on this promise\, and the SLA outlines the roles and responsibilities of each party\, details the specific measures for success\, and includes a process to address service disruptions caused by MPAC’s failure to achieve service standards\, or a municipality’s failure to perform its dependencies. \nThis webinar is your chance to learn more about the SLA\, your municipal role\, and how through greater collaboration and information sharing\, municipalities can expect more stable\, transparent and predictable levels of service delivery from MPAC. \nREGISTER for November 22 @ 12:00 – 12:45 PM
URL:https://muniserv.ca/event/how-will-mpacs-service-level-agreement-benefit-your-municipality
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/mpac-logo_en.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20171102T120000
DTEND;TZID=America/Toronto:20171102T130000
DTSTAMP:20260403T181538
CREATED:20171017T150449Z
LAST-MODIFIED:20171017T150449Z
UID:11578-1509624000-1509627600@muniserv.ca
SUMMARY:Free Webinar:  Assert Yourself with Ease
DESCRIPTION:Free Webinar: Assert Yourself with Ease! \nDo you or someone you know\, find it difficult to ask others for what you want or need\, have trouble speaking up at work? \nIs it impacting how you feel?  Do you feel it holds you back in your career or your business?  Join us and learn a few simple\, yet effective tips for asserting yourself… \nIn this webinar\, we will explore: – how to speak up and be heard – how to feel confident and strong\, when asking for what you need or want. – using positive self-talk and i-messages to find your voice\, even in a difficult situation. \nRegister for this Free Webinar: https://zoom.us/meeting/register/1f50f90e33100bc8cde7dc3c8da9331e   
URL:https://muniserv.ca/event/free-webinar-assert-yourself-with-ease
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20171031T140000
DTEND;TZID=America/Toronto:20171031T150000
DTSTAMP:20260403T181538
CREATED:20171017T203815Z
LAST-MODIFIED:20171017T203815Z
UID:11597-1509458400-1509462000@muniserv.ca
SUMMARY:Webinar: How the Recent CRTC Update Could Impact Your Approach to Video Streaming and Meeting Management
DESCRIPTION:Answering questions on selecting the right technologies for public sector organizations to improve transparency\nThe public sector must meet growing demands to improve transparency and accessibility as to how decisions are made. \nTo achieve that\, many organizations opted to use the local cable company that provide streaming services. However\, some cable companies are (or will be) cutting this free service due to a recent CRTC change and those organizations find themselves scrambling for alternatives. \nWhether you are one of those looking for alternatives\, or your organization hasn’t made a move towards video streaming or meeting management yet\, do you wonder \n\nWhat’s the next step if we don’t use cable companies for their services?\nWhat kind of streaming services are there and which is right for us?\nHow do we take transparency to the next level by integrating meeting management?\n\nIf so\, then this webinar is perfect for you! \nJoin us and our trusted Canadian technology partner iSi Live as we walk you through: \n\nThe landscape of video and internet publishing\, and how it impacts you;\nThe 3 main types of video streaming;\nHow closed captioning works and its importance;\nHow video management and meeting management comes together; and\nA quick case study to tie everything together.\n\n\n\n \nSign Up Now
URL:https://muniserv.ca/event/webinar-how-the-recent-crtc-update-could-impact-your-approach-to-video-streaming-and-meeting-management-2
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20171031
DTEND;VALUE=DATE:20171116
DTSTAMP:20260403T181538
CREATED:20171031T152830Z
LAST-MODIFIED:20171114T160017Z
UID:11756-1509408000-1510790399@muniserv.ca
SUMMARY:Groundbreaking New Approaches to Leadership and Coaching Development
DESCRIPTION:In this learning-rich and fast-paced 60 minute webcast Jim Clemmer outlines how leaders and coaches can go from good to great and deliver truly extraordinary results. \nWatch it when it suits you best!  \n  \n  \n  \n 
URL:https://muniserv.ca/event/groundbreaking-new-approaches-to-leadership-and-coaching-development
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Jim-Clemmer-1-e1509463592574.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20171018T130000
DTEND;TZID=America/Toronto:20171018T140000
DTSTAMP:20260403T181538
CREATED:20171017T160638Z
LAST-MODIFIED:20171017T160638Z
UID:11582-1508331600-1508335200@muniserv.ca
SUMMARY:Webinar: How the Recent CRTC Update Could Impact Your Approach to Video Streaming and Meeting Management
DESCRIPTION:October 18\, 2017\,1:00 pm – 2:00 pm  EDT  \nAnswering questions on selecting the right technologies for public sector organizations to improve transparency \n\n\nThe public sector must meet growing demands to improve transparency and accessibility as to how decisions are made. \nTo achieve that\, many organizations opted to use the local cable company that provide streaming services. However\, some cable companies are (or will be) cutting this free service due to a recent CRTC change and those organizations find themselves scrambling for alternatives. \nWhether you are one of those looking for alternatives\, or your organization hasn’t made a move towards video streaming or meeting management yet\, do you wonder \n\nWhat’s the next step if we don’t use cable companies for their services?\nWhat kind of streaming services are there and which is right for us?\nHow do we take transparency to the next level by integrating meeting management?\n\nIf so\, then this webinar is perfect for you! \nJoin us and our trusted Canadian technology partner iSi Live as we walk you through: \n\nThe landscape of video and internet publishing\, and how it impacts you;\nThe 3 main types of video streaming;\nHow closed captioning works and its importance;\nHow video management and meeting management comes together; and\nA quick case study to tie everything together.\n\n\n\n \nSign Up Now
URL:https://muniserv.ca/event/webinar-how-the-recent-crtc-update-could-impact-your-approach-to-video-streaming-and-meeting-management
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20171012T120000
DTEND;TZID=America/Toronto:20171012T130000
DTSTAMP:20260403T181538
CREATED:20171002T150119Z
LAST-MODIFIED:20171002T150233Z
UID:11412-1507809600-1507813200@muniserv.ca
SUMMARY:Free Webinar - Manage Your Calendar
DESCRIPTION:A more holistic approach to time management and reducing day-to-day stress. \nWe know there is an art to time management.  How is it that some people get so much done every day\, while others struggle with getting through even a few tasks each day.  Well\, as the saying goes\, how we do one thing is how we do everything. \nIn this webinar\, we will touch on some of the key factors to managing your calendar\, paying attention to ‘what makes you tick and more importantly\, what allows time to tick away. \nRegister today!
URL:https://muniserv.ca/event/free-webinar-manage-your-calendar
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20170815T160000
DTEND;TZID=America/Vancouver:20170818T120000
DTSTAMP:20260403T181538
CREATED:20170627T222906Z
LAST-MODIFIED:20170627T222906Z
UID:10127-1502812800-1503057600@muniserv.ca
SUMMARY:Boot Camp: Advanced Financial Leadership
DESCRIPTION:Date and Time – Tuesday\, August 15th\, 2017 – Friday\, August 18th\, 2017\, 12:00 PM PST\nLocation\n\nUniversity of Victoria\, Student Union Bldg\, Victoria\, BC V8P 5C2 \n\nDescription\n\nHOW CAN YOU ADAPT TO THE EVER-CHANGING ROLE OF THE LOCAL GOVERNMENT FINANCE OFFICER\, AND BECOME AN EFFECTIVE LEADER IN YOUR ORGANIZATION? \nStrengthen your leadership skills in this highly interactive and engaging program designed exclusively for finance professionals in local government. A combination of presentations on best practices and techniques\, and individual and small group exercises will exemplify how to master the leadership competencies necessary to address emerging issues facing local government. Gain the insights\, knowledge and skills to help you become a more effective and strategic leader. \nBe prepared for an intensive\, engaging and inspiring program that starts at 4:00 pm on Tuesday\, August 15th and finishes at noon on Friday\, 18th. All sessions will be held at the University of Victoria. Breakfast\, Lunch and Dinner will be included Wednesday and Thursday with Breakfast offered Friday morning. \n  \nPROGRAM OBJECTIVES: \nAdvanced Financial Leadership will introduce participants to a set of comprehensive leadership competencies needed to navigate the changing role of local government finance leaders\, while addressing the current issues facing local government in BC today. Recognized experts in the field of local government finance\, leadership\, strategic planning and communications will facilitate group exercises which have been developed to introduce and apply key leadership skill sets and competencies that can be used in your organization. \nIt is intended to give finance leaders in local government the skills they need to help enhance and transform their organizations to become more strategically focused on long term financial sustainability. Participants will be expected to come prepared to discuss current local government issues and best practices in the areas of: \n\nLong term financial planning and sustainable asset management\nFinancial reporting and accountability\nAward winning financial reporting and presentation skills\n\n  \nWHO SHOULD ATTEND: \nAdvanced Financial Leadership has been designed for finance leaders in local government who want to take their career to that next level\, and help their organization make effective use of current resources through a more strategic and long term focus throughout the organization. While this program has a focus on the long term financial issues facing local government\, it will also be relevant for all current and emerging leaders in local government finance. \nFor more information and to register click here.
URL:https://muniserv.ca/event/boot-camp-advanced-financial-leadership
LOCATION:British Columbia\, Canada
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/GFOA-BC.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170712T130000
DTEND;TZID=America/Toronto:20170712T140000
DTSTAMP:20260403T181538
CREATED:20170704T111341Z
LAST-MODIFIED:20170704T111341Z
UID:10229-1499864400-1499868000@muniserv.ca
SUMMARY:Five Essential Skills That Make You an Inspiring Leader
DESCRIPTION:FREE WEBINAR\nFive Essential Skills That Make You an Inspiring Leader\n\n\nHow can leaders most effectively engage and inspire others? What’s the best way to gain true buy-in and investment? This webinar\, led by communication expert Kristi Hedges\, will push participants to think about their own ability to influence in new and surprising ways.  \n With an interactive format and rich content underscored with social science research\, this webinar offers participants practical tools for enhancing their leadership skills\, including: \n\nCommunication strategies to enhance your impact\nWays to drive buy-in and adoption of ideas\nHelping others to find meaning in their work\n\nTOPIC: Five Essential Skills That Make You an Inspiring Leader\n DATE: July 12\n TIME:  1 pm EDT\n DURATION: 60 minutes\n SPEAKER: Kristi Hedges \nTo Learn More and Register
URL:https://muniserv.ca/event/five-essential-skills-that-make-you-an-inspiring-leader
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/webinar-speaker-hedges.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170628T130000
DTEND;TZID=America/Toronto:20170628T140000
DTSTAMP:20260403T181538
CREATED:20170606T192355Z
LAST-MODIFIED:20170606T192355Z
UID:9762-1498654800-1498658400@muniserv.ca
SUMMARY:Effective Program Service Delivery Reviews for Municipal Governments
DESCRIPTION:Public Sector Digest Webinar- June 28th\, 1pm – 2pm EST \nLocal governments implement a wide variety of services to serve their residents. This PSD webinar aims to address some of these inconsistencies by presenting best practices and innovative ideas in program service reviews.  \nLearn More & Register  \n 
URL:https://muniserv.ca/event/effective-program-service-delivery-reviews-for-municipal-governments
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/PSB-Service-Reviews.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170627T130000
DTEND;TZID=America/Toronto:20170627T140000
DTSTAMP:20260403T181538
CREATED:20170605T173405Z
LAST-MODIFIED:20170605T173405Z
UID:9720-1498568400-1498572000@muniserv.ca
SUMMARY:Labour Relation Trends and Grievances
DESCRIPTION:June 27\, 2017 – 1:00 to 2:00 p.m. EDT \nWhile the norm for collective agreements has been around fiscal restraint especially in the public sector\, the increasing impact on technology have made for intense negotiations for manufacturing sectors. \nWe will cover recent trends in negotiations as well as new technology that is available for managing grievances. Companies need visibility into past and present grievances so that they can apply consistent corrective measures. Technology will reduce time and improve compliance and accountability that helps organizations manage cost effectively the grievance process and outcomes. \nLabor management is a critical aspect for any organization. Many companies have unions to ensure that Labor policies are fair and consistent for all employees. In unionized work environments\, an employee can raise grievances in case any policies have been violated. An organization can have hundreds of grievances in a year. All grievances require investigations and arbitrations meetings which are recorded on paper and cause a traceability headache. Technology is available now enabling employees to create grievance and complaints. Managers & unions can follow through grievance steps and record the outcomes of complaints. Supervisors can create disciplinary actions\, maintain employee records. \nSee More & Register Now!
URL:https://muniserv.ca/event/labour-relation-trends-and-grievances
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/HR-Strategy-Labour-webinar-we-offer-solutions-300x209.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20170620T100000
DTEND;TZID=America/Vancouver:20170620T113000
DTSTAMP:20260403T181538
CREATED:20170516T184412Z
LAST-MODIFIED:20170517T152916Z
UID:9274-1497952800-1497958200@muniserv.ca
SUMMARY:Understanding the Impact of the New Trade Agreements
DESCRIPTION:This ‘hot topic’ eSeminar was scheduled as a result of a Poll we conducted that indicated 66% of those who responded were not prepared for the new Trade Agreements that go into effective July 1\, 2017. \neSeminar: Understanding the Impact of the New Trade Agreements \nJune 20\, 2017  10:00 a.m. – 11:30 PST  /  1:00 p.m. – 2:30 EST \nImplementation of the CFTA and CETA trade agreements on July 1st will greatly reduce barriers to trade and expand opportunities for Canadian companies.  The Canadian market will become more open and transparent as businesses compete across the country and from Europe.  With these new opportunities\, of course\, comes a layer of complexities that can negatively impact your procurement process if you are not prepared.   \nJoin us for our eSeminar that will explore the more significant features of the new agreements for both provincial and sub-provincial entities.  Increased transparency obligations\, including the requirement for a bid challenge/complaint process at the procuring entity level\, will affect not just policy and practices\, but will likely lead to a whole new body of tribunal and case law further defining procurement fairness obligations.  Join us on June 20th so that you can identify an action plan for helping your organization meet these important new obligations.   \nLearning Objectives:                 \n\nReview the key provisions that will require a change of practice\nExplore new bid challenge review procedures under both agreements\nDiscuss strategies for ensuring compliance and avoiding escalation of disputes\n\nRegister: \nhttps://www.regonline.com/registration/checkin.aspx?EventId=1997515 \nCost: $97 Per person or $479 for the EPIC Pass for team participation
URL:https://muniserv.ca/event/understanding-the-impact-of-the-new-trade-agreements
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Free-Trade.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170602T083000
DTEND;TZID=America/Toronto:20170602T170000
DTSTAMP:20260403T181538
CREATED:20170221T164625Z
LAST-MODIFIED:20170221T164625Z
UID:7622-1496392200-1496422800@muniserv.ca
SUMMARY:The Extraordinary Coach Workshop - The Clemmer Group
DESCRIPTION:Effective leaders have the potential to significantly in- crease their personal leadership impact by utilizing coaching skills to raise the productivity and effectiveness of those they work with. Whether you want to increase employee engagement or boost profitability\, great leadership in an organization matters. \nEnsure that your leaders are extraordinary — and drive extraordinary results. Register to attend one or more of these powerful coaching and leadership development workshops today! \nToronto – June 2  \nSPECIAL DISCOUNT for muniSERV Members \nSAVE: $150 (1 DAY) OR $250 (2 DAY) \nThe Extraordinary Coach Workshop is a is a one-day interactive\, skills-building experience\, led by Jim Clemmer.  Leaders who coach and develop others have a huge impact on bottom-line results. In The Extraordinary Coach Workshop\, you will develop the essential coaching skills that are required to be a great leader. In addition\, you will learn what extraordinary coaches do well and how you can maximize your leadership impact and inspire others to perform at their peak. \nKey Learnings \n\nBoost on-the-job coaching skills for maximum impact on employee attraction/retention\, engagement/commitment\, productivity\, and customer service.\nLearn the key attributes of great coaches\, what they do that makes them so effective\, and how they do it.\nLearn the key coaching skills that expand awareness\, discover superior solutions\, and make and implement better decisions.\nAnd more ….\n\nWorkshop Audience \nThe Extraordinary Coach is designed for anyone who seeks increased employee engagement\, improved productivity\, and the insightful application of a best- in-class    coaching framework. The Extraordinary Coach is being used extensively for individual leaders at all levels of an organization from senior executives to first-line supervisors\, who coach others as part of their job responsibilities. \nTo Learn More & Register – Extraordinary Coach Workshop– Please note Registration closes May 23\, 2017 \nSee muniSERV Events for more information on Day 2 of this Leadership Development & Coaching Skills series –  Extraordinary Leader Workshop \nHere’s a free whitepaper related to this workshop for you too:  FUEL Framework: What Makes The Extraordinary Coach Unique  \nFor over three decades\, Jim Clemmer’s keynote presentations\, workshops\, management team retreats\, seven bestselling books\, articles\, and blog have helped hundreds of thousands of people worldwide. The Clemmer Group is the Canadian strategic partner of Zenger Folkman\, an award-winning firm best known for its unique evidence-driven\, strengths-based system for developing extraordinary leaders and demonstrating the performance impact they have on organizations
URL:https://muniserv.ca/event/the-extraordinary-coach-workshop-the-clemmer-group
LOCATION:Toronto\, Canada
CATEGORIES:CAO Workshops,Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/ECbrochureimage.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170601T083000
DTEND;TZID=America/Toronto:20170601T170000
DTSTAMP:20260403T181538
CREATED:20170221T163629Z
LAST-MODIFIED:20170221T163629Z
UID:7614-1496305800-1496336400@muniserv.ca
SUMMARY:The Extraordinary Leader Workshop - The Clemmer Group
DESCRIPTION:In today’s rapidly changing\, highly competitive environment\, the organizations that excel in their respective markets will be those whose people are most competent\, passionate\, and focused on delivering results. \nToronto — June 1 \nSPECIAL DISCOUNT for muniSERV Members \nSAVE: $150 (1 DAY) OR $250 (2 DAY) \nExtraordinary Leader Workshop is a one-day interactive\, skills-building experience\, led by Jim Clemmer. It utilizes behavior modeling with interactive videos and real-time demonstrations.  This workshop presents a proven framework for helping individuals make a profound difference in their organization’s results\, and in their own performance and development. \nThe Extraordinary Leader Process and Participant Outcomes \nThis is a uniquely powerful leadership development system using strengths-based leadership development\, on a foundation of evidence-based approaches\, producing a highly personalized development plan\, that’s built around a best of class 360 multi-rater tool. \nWorkshop Audience \nThe Extraordinary Leader process is being used extensively for individual leaders at all levels of an organization from senior executives to first-line supervisors. Customized in-house sessions are delivered to executive or management teams\, other intact or cross-functional work teams\, or to individuals gathered from different parts of an organization. \nTo Learn More & Register – Extraordinary Leader Workshop – Please note Registration closes May 18\, 2017 \nHere too is a free whitepaper related to this workshop you might find interesting:  11 Components of a Best in Class 360 Assessment \nSee muniSERV Events for more information on Day 2 of this Leadership Development & Coaching Skills series –  Extraordinary Coach Workshop  \nFor over three decades\, Jim Clemmer’s keynote presentations\, workshops\, management team retreats\, seven bestselling books\, articles\, and blog have helped hundreds of thousands of people worldwide. The Clemmer Group is the Canadian strategic partner of Zenger Folkman\, an award-winning firm best known for its unique evidence-driven\, strengths-based system for developing extraordinary leaders and demonstrating the performance impact they have on organizations. \n 
URL:https://muniserv.ca/event/the-extraordinary-leader-workshop-the-clemmer-group
LOCATION:Toronto\, ON\, Canada
CATEGORIES:CAO Workshops,Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/ELbrochureimage.jpg
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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170529T140000
DTEND;TZID=America/Toronto:20170529T163000
DTSTAMP:20260403T181538
CREATED:20170517T105838Z
LAST-MODIFIED:20170517T105838Z
UID:9302-1496066400-1496075400@muniserv.ca
SUMMARY:Seminar - A Sustainability Business Case Your CFO Will Love
DESCRIPTION:ISSP Alberta Chapter Presents: A Business Case Your CFO Will Love Seminar  \nLeader: Bob Willard\, Sustainability Advantage May 29th 2:30-4:30pm at Innovate Calgary \nWe are making progress on pressing sustainability issues\, but not enough progress\, fast enough.  Too many sustainability initiatives are failing.  Why?  Because they lack senior executive (CEO and CFO) support.  Why?  Because executives don’t always understand that sustainability initiatives are good for the company\, as well as for the environment and society. We need to support sustainability proposals with a more rigorous cost-benefit analysis that shows an attractive payback period and return on investment.  \nThis seminar is designed for professionals working to accelerate sustainability in industry\, government and corporations.   Bob Willard’s new\, free\, open-source\, fill-in-the-blanks Sustainability ROI Workbook enables a business case for sustainability proposals that CFOs will love. \nRegister Here: $50.00 Non-Members/$25.00 Members ISSP Members may also use this session to support ongoing credential maintenance. \nBecome an ISSP Alberta Chapter Member and get discounted access to local educational events\, professional development and certification\, as well as access to free webinars delivered by Sustainability Professionals world-wide! Learn more about the International Society for Sustainability Professionals (ISSP) and the ISSP Alberta Chapter! \nJoin our Linked In Group and follow us on Facebook for more local networking opportunities.
URL:https://muniserv.ca/event/seminar-a-sustainability-business-case-your-cfo-will-love
LOCATION:Innovate Calgary\, Calgary\, Alberta\, Canada
CATEGORIES:Training Sessions
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170524T090000
DTEND;TZID=America/Toronto:20170524T163000
DTSTAMP:20260403T181538
CREATED:20170508T195727Z
LAST-MODIFIED:20170508T195727Z
UID:9073-1495616400-1495643400@muniserv.ca
SUMMARY:Champions of Lean Six Sigma
DESCRIPTION:DATE: Wednesday\, May 24\, 2017 (1-Day Workshop) \n LOCATION: Town of Oakville \nMaking service improvements has typically been viewed\, as the way of introducing “higher costs and ultimately an increase in taxes”. Government Services are constantly under tremendous scrutiny with a focus on traditional cost-cutting measures such as; downsizing\, delaying the implementation/timing of a project\, cutting actual key components of the service\, etc… \nAt OMLI we are working closely with various governments and their agencies by shifting the focus on the “customer” with guaranteed process efficiencies and financial rewards! \n  “6 REASONS FOR CHANGE” \n\nYou have been doing the same thing over and over without any significant improvement – “same old results”.\nImproving services at the same or lower costs\, means getting a NEW PLAYBOOK!\nIf your objective is to find new capacity within your employees\, then you need to direct energy to important services and ELIMINATE the things that DON’T ADD VALUE.\nShifting your focus on your customer and eliminating the non-value added activities and business processes does NOT mean reducing quality customer service.\nRe-energizing your organization to get employees excited about what they do will ignite endless possibilities.\nTaking the time to examine the actual work performed will provide valuable insight into proper planning for the future.   \n\nRegister Here
URL:https://muniserv.ca/event/champions-of-lean-six-sigma
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/OMLI-SIG.png
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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170517T120000
DTEND;TZID=America/Toronto:20170517T130000
DTSTAMP:20260403T181538
CREATED:20170508T200248Z
LAST-MODIFIED:20170508T200248Z
UID:9075-1495022400-1495026000@muniserv.ca
SUMMARY:3 Key Steps to Engaging "Intrapreneurial" Employees
DESCRIPTION:Growing Public Sector Innovation  \nLunch’n Learn Webinar \nDate: Wednesday\, May 17\, 2017    Time: 12pm – 1pm (EST)  \nToday more than ever\, organizations need to be prepared for the future and to develop strategies and appropriate responses to address disruptive change. The failure to recognize the need for change and to make effective change will ultimately undermine the positive relationships with; employees\, customers\, taxpayers\, and stakeholders\, especially in times of tightening budgets\, and impending retirements of long-term employees. \nNever has it been more critical for the public sector to foster a corporate culture that supports “Employee Creativity and Innovation”.  \nIn this webinar our special guest speaker\, Shona Welsh will take you through the highlights of her latest research on the “innovation deficit” in Canada and she’s also going to provide you with 3 key steps you can immediately embrace to harness “intrapraneurialsim” in your organization.   \nFor more information and to Register – click here
URL:https://muniserv.ca/event/3-key-steps-to-engaging-intrapreneurial-employees
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/OMLI-SIG.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170516T090000
DTEND;TZID=America/Toronto:20170516T163000
DTSTAMP:20260403T181538
CREATED:20170502T181943Z
LAST-MODIFIED:20170502T182039Z
UID:8854-1494925200-1494952200@muniserv.ca
SUMMARY:The Reluctant Speaker/Presenter
DESCRIPTION:THE RELUCTANT SPEAKER/PRESENTER  \nMay 16\, 2017  \nMeet Our Facilitator – Shona Welsh  \nABOUT THIS WORKSHOP \n So much fun\, you won’t even notice you’re becoming an excellent speaker/presenter. \n This dynamic one-day workshop has been designed to conquer your fears\, build confidence\, and prove that you can survive in front of an audience. We incorporate specific exercises that focus on the “how” of effective speaking rather than the content of a speech\, including; vocal variety\, vocal energy\, volume\, body language\, eye contact\, and conquering fears and nerves. \n The session includes techniques from improvisational theatre and ends with all participants delivering a two-minute presentation about… anything! \n WHO SHOULD ATTEND: \n EVERYONE! This workshop is ideal for anyone who feels intimidated by speaking\, has had a negative past experience\, or is being newly required by the needs of their job to speak in meetings and deliver presentations. It is also a great refresher \nRegister here
URL:https://muniserv.ca/event/the-reluctant-speakerpresenter
LOCATION:Army Navy & Air Force Club\, 52 Morrow Road \, Barrie\, Ontario\, Canada
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/OMLI-SIG.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20170424
DTEND;VALUE=DATE:20170425
DTSTAMP:20260403T181538
CREATED:20161129T001012Z
LAST-MODIFIED:20161206T191652Z
UID:6707-1492992000-1493078399@muniserv.ca
SUMMARY:NECI - Interactive Course: Public Sector Procurement Program (PSPP) 201: Planning
DESCRIPTION:Apr 24 – May 19\, 2017 Public Sector Procurement Program (PSPP) 201:  Planning $879 \nThis interactive course is delivered over 4 weeks\, entirely online. It provides participants with a detailed understanding of the steps\, considerations and documentation needed to ensure that adequate planning is done for procurement and contracting processes. \nThe course covers the importance of a thorough market assessment when preparing a procurement plan\, and how to select the most appropriate solicitation methodology and minimize risk when setting up the evaluation and selection process. \nThe elements of a basic business case are discussed\, along with cost benefit analysis considerations. Key legal issues\, such as intellectual property and conflict of interest\, are explored\, and the importance of maintaining good vendor relationships throughout the procurement and contract management cycle is emphasized.
URL:https://muniserv.ca/event/neci-interactive-course
CATEGORIES:Training Sessions,Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170411T090000
DTEND;TZID=America/Toronto:20170411T120000
DTSTAMP:20260403T181539
CREATED:20170403T232308Z
LAST-MODIFIED:20170405T211217Z
UID:8167-1491901200-1491912000@muniserv.ca
SUMMARY:Procurement Essentials for Executives
DESCRIPTION:Date:  April 11\, 2017 \nTime:  9:00 – 12:00 PST \nTopic:  Procurement Essentials for Executives \nRegister Button:  http://neci-legaledge.com/eseminars/procurement-essentials-executives/ \nDESCRIPTION:  eSeminar (3-Hour online) \nExecutives and senior management provide oversight to ensure that procurement processes are conducted fairly\, legally and within corporate policy. This 3-hour eSeminar\, which includes a 15 minute break\, provides a high level overview of the foundational laws behind competitive contracting\, identifies key risk areas in the procurement process and outlines the critical role that executives play in ensuring that their organization receives maximum value from procurement activities. \nParticipants will identify the high-risk procurement activities in their own organization and discover strategies to mitigate those risks. \nLearning Objectives \n\nReview the laws of competitive contracting\nIdentify high-risk areas in the procurement process\nDiscover tips to avoid supplier challenges and claims of unfairness\nConsider how to avoid allegations of preference\, bias and conflict of interest\nOutline strategies to avoid personal and corporate liability\n\nPrice:  $297
URL:https://muniserv.ca/event/procurement-essential-for-executives
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/iStock-640287942.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20170404
DTEND;VALUE=DATE:20170406
DTSTAMP:20260403T181539
CREATED:20170117T145800Z
LAST-MODIFIED:20170117T145800Z
UID:7258-1491264000-1491436799@muniserv.ca
SUMMARY:Asset Management Symposium - Progress Not Perfection - MFOA
DESCRIPTION:The Asset Management Symposium continues to be the premier professional development event for those involved in municipal asset management. The Symposium provides a rich learning environment for elected officials and municipal staff to learn in a collaborative and interactive forum. The goal of the event is to provide access to cutting-edge research\, best practices and more for attendees to take back to their municipalities. \nWhy Attend? Simply\, to get the tools and knowledge to be able to ask and answer the right questions when it comes to Asset Management at YOUR municipality!  \nCome to: \n\nListen to a varied roster of asset management speakers\nLearn about updates in beneficial federal and provincial policies\, plans and projects\nFind out how to ensure that you link overall service levels with your asset management plan\nGain insights into best practices for refining\, funding and implementing your long-term asset management strategy\nFrom getting buy-in for asset management to ways overcoming resistance to change\, learn how to transform your initiative into an accepted standard operating procedure.\n\nDate: April 4 & 5\, 2017 \nLocation: Holiday Inn Toronto International Airport\, 970 Dixon Road\, Toronto\, ON\, M9W 1J9 \nClick here to register or for further information
URL:https://muniserv.ca/event/asset-management-symposium-progress-not-perfection-mfoa
CATEGORIES:Conferences
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20170328
DTEND;VALUE=DATE:20170401
DTSTAMP:20260403T181539
CREATED:20160615T200104Z
LAST-MODIFIED:20160615T230941Z
UID:4873-1490659200-1491004799@muniserv.ca
SUMMARY:Parks & Recreation Ontario (PRO) Educational Forum
DESCRIPTION:Parks and Recreation Ontario (PRO)  2017 PRO Educational Forum and Trade Show\, being held March 28-31\, 2017 at Deerhurst Conference Centre in Huntsville\, ON \nFor more information on the 2017 PRO Forum and Trade Show\, please contact: Parks and Recreation Ontario 416-426-7142 forum@prontario.org
URL:https://muniserv.ca/event/parks-recreation-ontario-pro-educational-forum
CATEGORIES:Conferences,Trade Shows
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20170314
DTEND;VALUE=DATE:20170315
DTSTAMP:20260403T181539
CREATED:20170314T153657Z
LAST-MODIFIED:20170314T153657Z
UID:7877-1489449600-1489535999@muniserv.ca
SUMMARY:eSolutions Group AODA Accessible Documents Training On Demand
DESCRIPTION:2017 AODA Accessibility Compliance Report deadline – Dec. 31 – Are you ready? \nTo help meet those requirements\, eSolutionsGroup with the Region of Waterloo\, now offers online training to create accessible documents including Fillable Forms\, Word documents and PDFs. \nOnline Training Module Details \nWhat you get:  \nFor just $75 you get access to all 3 training modules\, including a printable certificate to document your completion of the courses. \nHow it works:  \nUsers will complete the online form to sign-up and pay for access to the training modules. They will receive a login ID and password which allows them to access the online training modules. Once they’ve completed each module they will be able to print their Certificate of Completion.  \nLearn more here. \n 
URL:https://muniserv.ca/event/esolutions-group-aoda-accessible-documents-training-on-demand
CATEGORIES:Training Sessions
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170228T120000
DTEND;TZID=America/Toronto:20170228T133000
DTSTAMP:20260403T181539
CREATED:20170207T132706Z
LAST-MODIFIED:20170207T132706Z
UID:7464-1488283200-1488288600@muniserv.ca
SUMMARY:Top 10 Procurement Process Risks for 2017 - NECI
DESCRIPTION:Top 10 Procurement Process Risks for 2017          Only $97/ Per Person \nFeb. 28\, 2017       10:00 – 11:30 AM PST /12:00 noon – 1:30 PM EST  \nJoin Maureen Sullivan online for this interactive eSeminar where you will discuss and review the most litigious areas of procurement that are likely to take on a higher profile in 2017.  \nREGISTER  \n  \n  \n 
URL:https://muniserv.ca/event/top-10-procurement-process-risks-for-2017-neci
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/NECI20logo20only20Colour.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20170227
DTEND;VALUE=DATE:20170228
DTSTAMP:20260403T181539
CREATED:20161129T000623Z
LAST-MODIFIED:20161206T191856Z
UID:6706-1488153600-1488239999@muniserv.ca
SUMMARY:NECI -Interactive Course: Public Sector Procurement Program (PSPP) 203:  Managing & Evaluation
DESCRIPTION:Feb 27 – Mar 24\, 2017 Public Sector Procurement Program (PSPP) 203: Managing and Evaluation $879 – \nThis interactive course is delivered over 4 weeks\, entirely online. It gives learners the skills and knowledge to manage contracts effectively and handle any performance or other issues that arise. \nThis course includes mandatory participation in 3 of the 4 weekly online live exercise sessions. \nPlease ensure you are available and committed to these live exercise sessions as part of the course prior to registering as cancellation/course transfer based on unavailability is not accepted.
URL:https://muniserv.ca/event/neci-interactive-course-public-sector-procurement-program-pspp-203-managing-evaluation
CATEGORIES:Training Sessions
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170216T120000
DTEND;TZID=America/Toronto:20170216T130000
DTSTAMP:20260403T181539
CREATED:20161205T201535Z
LAST-MODIFIED:20161205T201535Z
UID:6779-1487246400-1487250000@muniserv.ca
SUMMARY:Juice Inc. - Free Webinar - Beyond Engagement
DESCRIPTION:February 16\, 2017: Beyond Engagement \nHow’s your employee engagement?\nDespite being engaged\, employees can’t do their best work. They’re overworked and exhausted. They barely have enough energy left for their personal lives.  Meanwhile\, managers are responsible for improving employee engagement. But most of them lack the tools and know-how.  \nRegister here: https://www.juiceinc.com/events/show/webinar-beyond-engagement-january-26-2017
URL:https://muniserv.ca/event/juice-inc-free-webinar-beyond-engagement
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20170215T130000
DTEND;TZID=America/Toronto:20170215T140000
DTSTAMP:20260403T181539
CREATED:20170130T133629Z
LAST-MODIFIED:20170130T134641Z
UID:7390-1487163600-1487167200@muniserv.ca
SUMMARY:Free Webinar - Executive Team Building and Culture Development
DESCRIPTION:The Clemmer Group Presents:\nLearn vital executive team and culture development strategies\nDrawing from decades of work with hundreds of executive teams\, Jim Clemmer will deliver an energizing and information-packed webinar on the critical and intertwined need for leadership/culture development and executive team building. This fast-paced 60-minute session will focus on proven frameworks and best practices that empower executive teams – and their organizations – to develop a peak performance culture. \nMany organizations are struggling with rapid change\, economic uncertainty\, attracting and retaining top people\, employee engagement\, improving health and safety\, and improving customer service. \nThese pressures are pulling executive teams in all directions. Many teams are crazy busy and overwhelmed by a barrage of urgent operational issues and frantic activity. Sometimes executive teams are conflicted and need help getting back on track. More often\, executive teams slip into ineffective “wheel spinning” patterns like priority overload with too many crisis and pressing urgencies\, eroding trust and cooperation\, communication breakdowns\, a daily e-mail deluge\, ineffective meetings\, or departmental silos. \nCommon failure factors\nDecades of research shows that up to 70% of efforts to improve customer service\, quality\, safety\, productivity\, innovation\, employee engagement\, retain top talent\, or introduce new technologies fail. \nLike a gnarled root system\, common causes of failure are intertwined with personal\, team\, and organizational behaviors and conditions. A major factor is how the organization’s culture ripples out from the management team leading it. The executive team models behavior patterns that set the tone and examples for the entire organization. \nExecutive team effectiveness and organizational factors are often rooted in these underlying causes: \n\nSpeed Traps and Tyranny of the Urgent – flooded by e-mails\, endless meetings\, and crisis management many leaders become reactive micromanagers and lose sight of the big picture.\nPartial and Piecemeal Programs – leadership training\, succession planning\, customer service\, six sigma\, safety\, talent/performance management\, IT systems\, and such are disconnected and disjointed.\nLeadership Lip Service – organizational leaders send contradictory messages about core values or embracing change by their inconsistent actions and behaviors.\nNot Building Change Capacity – many change and development efforts fail to engage the hearts and heads of key leaders and frontline staff and don’t energize and equip them to make it happen.\nTeams Not Pulling Together – strong leaders drive change in their “silo” and work at cross-purposes. This undermines both the team and the change/development effort.\nCommunication Breakdowns – leadership teams aren’t united in strategic priorities\, key messages\, behaviors that model the vision and values\, and rigorous implementation planning.\nFailing to Follow Through – strategies and development plans can quickly lose focus when they don’t have a robust implementation process engaging key teams with a disciplined follow through process.\n\nLeadership and organization culture are THE critical X factors. “Soft” leadership and culture boosts or BLOCKS strategy\, structure\, and change initiatives. \n  \nMore About What You Will Learn and to Register
URL:https://muniserv.ca/event/free-webinar-executive-team-building-and-culture-development
CATEGORIES:Webinars
END:VEVENT
END:VCALENDAR