BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//MuniSERV - ECPv6.15.12.2//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:MuniSERV
X-ORIGINAL-URL:https://muniserv.ca
X-WR-CALDESC:Events for MuniSERV
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/Toronto
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20190310T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20191103T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20200308T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20201101T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20210314T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20211107T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20220313T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20221106T060000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200819T090000
DTEND;TZID=America/Toronto:20200819T123000
DTSTAMP:20260403T195433
CREATED:20200525T141540Z
LAST-MODIFIED:20200525T141540Z
UID:26099-1597827600-1597840200@muniserv.ca
SUMMARY:Canadian Construction Procurement – Best Practices
DESCRIPTION:Course Dates (2 half-days): \nAugust 19: 9AM – 12:30PM \nAugust 20: 9AM – 12:30PM \n\nCanadian Construction Procurement – Best Practices \nThis 2-Half Day course will provide an overview of the project and procurement models used\, the procurement processes\, an evaluation of the contracting options and trends emerging for the future. \nThe course is designed for those both new to Construction Procurement and for those wanting to learn best practices in order stay ahead of the curve in this complex area of procurement. \nLearn More and Register Here \nNon-member Price: $671.25 + HST – Early Bird Price/ $895 + HST – Regular Price \n(Includes membership at Supply Chain Canada\, Ontario Institute) \nmuniSERV members receive a Discount of 20%  Use Code: MUNI20
URL:https://muniserv.ca/event/canadian-construction-procurement-best-practices
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/scma_primary_logo-1-e1618238305894.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200819T100000
DTEND;TZID=America/Toronto:20200819T123000
DTSTAMP:20260403T195433
CREATED:20200530T151956Z
LAST-MODIFIED:20200530T152036Z
UID:26246-1597831200-1597840200@muniserv.ca
SUMMARY:An Exclusive Virtual Leadership Development Opportunity
DESCRIPTION:It is a crazy unprecedented time! \nMany leaders\, for the first time in their careers\, are leading from behind the desk and behind the screen. The great challenge becomes how do we keep staff motivated\, engaged\, inspired and connected. \nAt Emergenetics it is our Vision “To Be the Universal Answer to Human Connection” \nAnd in this time of social isolation we are delighted to bring the power of Emergenetics in: \nAn Exclusive Leadership Development Opportunity: Emergenetics VIRTUAL Meeting of the Minds Workshop \nDate: Wednesday\, August 19\, 2020 \nLocation: Your Desk! \nTime: 10:00 AM to 12:30 PM  \nEmergenetics Certified Facilitator: Gail Green \nCost of Workshop and Profile: $299 CLICK HERE TO ENROLL \nExclusive Promotion use discount for MuniSERV Members – use promo code 100OFF for a $100 discount. \nAs an added value\, during this challenging time\, any municipality that registers 3 or more people will receive a one hour complimentary online tailored session for the team (Value $599). \nThe Virtual Meeting of the Minds offers a blended learning experience that reveals individual and collective strengths\, provides practical ways for leaders to inspire and engage employees to work together and create strong workplace cultures – with or without a traditional office space. \nThrough the workshop\, you will: \n• Increase self-awareness \n• Discover others’ perceptions of you \n• Communicate change more holistically and effectively \n• Build better Peer and Stakeholder relationships \n• Increase your EQ to forge new relationships in the current reality \nWho should attend: \n• Leaders seeking a deeper understanding of themselves and others \n• Managers who aspire to build cohesive teams \n• Consultants/Trainers/Coaches looking for neuro-scientific tools that resonate with individuals and organizations in a blended on learning experience that will serve in the new normal\nEnroll soon as participant numbers will be limited to 30. \nWe look forward to meeting you at this insightful and exciting event on Wednesday\, May 20th and to sharing a simpler\, easier way to understand yourself and others with the neuro-science of Emergenetics! \nIf you’d like more information\, simply email me or call 905.636.0797. \nTake Care\, \nGail
URL:https://muniserv.ca/event/an-exclusive-virtual-leadership-development-opportunity-3
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Emergenetics-Virtual-Workshop-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200826T163000
DTEND;TZID=America/Toronto:20200826T180000
DTSTAMP:20260403T195433
CREATED:20200716T121413Z
LAST-MODIFIED:20200805T130807Z
UID:27086-1598459400-1598464800@muniserv.ca
SUMMARY:COVID Recovery and Preparing for the Fall Wave
DESCRIPTION:COVID Recovery and Preparing for the Fall Wave \nDate: Aug 26\, 2020 \nTime: 4:30 PM (EDT) \nLocation: Zoom Virtual Platform \nSupply Chain Canada\, Ontario Institute and OPBA Jointly Host Their Third Learning & Networking Event (Virtually) \nStay tuned for more details. \nOpening Note: Laura Cocuzzi\, Manager – Procurement & Planning\, Region of Peel | Board Member – Supply Chain Canada\, Ontario Institute \nPanel Introduction: Chris Penny\, Kinetic GPO \nPanel: \nUmesh Kalia  – Procurement Manager\, City of Vaughan\nTina Iacoe – Procurement Manager\, City of Hamilton\nTracey Dennis  – Chief Procurement Officer\, The Ottawa Hospital\nMai Gagujas – Procurement and Supply Chain\, The Manitoba Securities Commission \nRegister here \nPricing \n\nMember – $10\nNon-Member – $20\n\nEarn 2 CPD Points
URL:https://muniserv.ca/event/covid-recovery-and-preparing-for-the-fall-wave
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/19-2612-Supply_Chain_Canada_Ontario-Public-Buyers-Association_July_13.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200929T163000
DTEND;TZID=America/Toronto:20200929T173000
DTSTAMP:20260403T195433
CREATED:20200901T181825Z
LAST-MODIFIED:20200901T181825Z
UID:27648-1601397000-1601400600@muniserv.ca
SUMMARY:Systemic Racism: What Are You Doing To Bring Change?
DESCRIPTION:Free Live Chat Session \nSystemic Racism: What Are You Doing To Bring Change? \nJoin our Panel discussion about Systemic Racism and learn how to proactively participate in supporting the movement towards equality in your workplace. \nOpening Remarks:\nHugh Lawson\nDirector\, Business Development\, Canada\nStaples \nModerator:\nWael Safwat\nDirector of Procurement\, North America\nBlack & McDonald \nPanelists:\nJason Murray\nPresident and Managing Partner\nBIPOC Executive Search \nTheresa Harrison\nDirector\, Environmental Social Governance Services\, Procurement\, Business Enablement\nErnst & Young LLP \nHugh Amiel\nDirector of Procurement\nUniversity Health Network (UHN) \nOur panelists will share their personal stories and we encourage you to share your story or your question for the panel here \nComplimentary for members and non-members \nEarn 2 CPD Points \nWhen: September 29\, 2020\nWhere: Zoom\nPrice: Free\nREGISTER HERE
URL:https://muniserv.ca/event/systemic-racism-what-are-you-doing-to-bring-change
CATEGORIES:Free Offers,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/scma_primary_logo-1-e1618238305894.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200929T163000
DTEND;TZID=America/Toronto:20200929T183000
DTSTAMP:20260403T195433
CREATED:20200917T142433Z
LAST-MODIFIED:20200917T142433Z
UID:27892-1601397000-1601404200@muniserv.ca
SUMMARY:Free Webinar - Systemic Racism in Supply Chain: What Are You Doing to Bring A Change?
DESCRIPTION:Live Chat Series – Systemic Racism in Supply Chain: What Are You Doing to Bring A Change?\nDate:  September 29\, 2020 \nTime: 4:30 – 6:30 pm EDT \nZoom Virtual Platform – Complimentary Webinar \nJoin our Panel discussion about Systemic Racism and learn how to proactively participate in supporting the movement towards equality in your workplace. \nOpening Remarks:\nHugh Lawson\nDirector\, Business Development\, Canada\nStaples \nModerator:\nWael Safwat\nDirector of Procurement\, North America\nBlack & McDonald \nPanelists:\nJason Murray\nPresident and Managing Partner\nBIPOC Executive Search \nTheresa Harrison\nDirector\, Environmental Social Governance Services\, Procurement\, Business Enablement\nErnst & Young LLP \nHugh Amiel\nDirector of Procurement\nUniversity Health Network (UHN) \nComplimentary for members and non-members \nEarn 2 CPD Points \nRegister here
URL:https://muniserv.ca/event/free-webinar-systemic-racism-in-supply-chain-what-are-you-doing-to-bring-a-change
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/19-2612-Supply_Chain_Canada_Systemic_Racism_August_17_2020.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20201026T080000
DTEND;TZID=America/Toronto:20201027T120000
DTSTAMP:20260403T195433
CREATED:20201005T160046Z
LAST-MODIFIED:20201005T160046Z
UID:28154-1603699200-1603800000@muniserv.ca
SUMMARY:Ontario Traffic Council Conference - Municipal Law Enforcement Officer Parking Officer Online Course
DESCRIPTION:The O.T.C. is hosting its Parking Workshop & Supplier Showcase (ONLINE) \nDate/Time\n26/10/2020 – 27/10/2020\n8:00 am – 12:00 pm \nThe Parking Workshop is designed to give delegates the opportunity to learn from informative speakers and network with colleagues in the parking industry from across the province. They will also have the opportunity to see the latest in equipment and technology at our Supplier Showcase. \nThis workshop will take place over two 1/2 days from October 26-27\, 2020. \nTo register click this link: https://apps.otc.org/Events \n  \nWho is the O.T.C.?  \n The Ontario Traffic Council (OTC)\, formerly the Ontario Traffic Conference\, was established in 1950 to improve traffic management in Ontario by drawing on the knowledge and expertise of those in the field of enforcement\, engineering and education. \nToday\, the organization is supported by its members across Ontario – regions\, cities\, towns\, counties and industry businesses (consultants and vendors). Membership enables the participation in our work or those who have an interest in and responsibility for traffic engineering and transportation planning including engineers\, planners\, police services\, parking personnel\, staff and elected representatives. \nM.L.E.O. (Municipal Law Enforcement Officer) – Parking Enforcement Officer (ONLINE COURSE) \nThis course is open to any person looking to write parking tickets for a Municipality. This includes contracted security guards\, private property owners and their agents\, as well as Municipally employed Parking Enforcement Officers. There are no prerequisites to enroll and you do not need to be a member of the O.T.C. to take the course. \nClick here for information: https://otc.org/events/mleo-parking-enforcement-officer-online-course  \n 
URL:https://muniserv.ca/event/ontario-traffic-council-conference-municipal-law-enforcement-officer-parking-officer-online-course
CATEGORIES:Conferences,Training Sessions
ATTACH;FMTTYPE=image/gif:https://muniserv.ca/wp-content/uploads/OTC.gif
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20201027T170000
DTEND;TZID=America/Toronto:20201027T180000
DTSTAMP:20260403T195433
CREATED:20200914T155034Z
LAST-MODIFIED:20200914T155034Z
UID:27858-1603818000-1603821600@muniserv.ca
SUMMARY:Adapting Inventory to Spikes in Demand and Short Supply
DESCRIPTION:Free Live Chat Session \nAdapting Inventory to spikes in demand and short supply \nHow are you adapting your Lean Inventory strategies post-pandemic? With the challenges demonstrated by “just-in-time” inventory practices recently\, sudden advent of unexpected peak season and the upcoming holiday season\, what does an ideal inventory management strategy look like? \nWhen: October 27\, 2020\nWhere: Zoom\nPrice: Free \nREGISTER HERE
URL:https://muniserv.ca/event/adapting-inventory-to-spikes-in-demand-and-short-supply
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/scma_primary_logo-1-e1618238305894.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20201028T120000
DTEND;TZID=America/Toronto:20201028T130000
DTSTAMP:20260403T195433
CREATED:20201024T122242Z
LAST-MODIFIED:20201024T122242Z
UID:28510-1603886400-1603890000@muniserv.ca
SUMMARY:Managing Email Overload in Times of COVID
DESCRIPTION:Managing E-Mail Overload – Is Your Schedule Realistic?  \nPart 2 – Wednesday\, October 28 (12pm – 1pm\, EST) \nDoes your inbox make you sweat?  \nWith the majority of the workforce now working from home due to COVID\, e-mail traffic is at an all-time high.  \nIn this webinar we will provide you with strategies to help you to organize and prioritize the traffic jam in your inbox while maximizing productivity and purpose while working from home and most importantly – learning how to clear the clutter! \nLearn More & Register Here
URL:https://muniserv.ca/event/managing-email-overload-in-times-of-covid
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/OMLI-SIG-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20201104T120000
DTEND;TZID=America/Toronto:20201104T130000
DTSTAMP:20260403T195433
CREATED:20201024T121813Z
LAST-MODIFIED:20201024T121813Z
UID:28507-1604491200-1604494800@muniserv.ca
SUMMARY:Plain Language Report Writing for Municipal Council & Community
DESCRIPTION:LIVE WEBINAR \nNovember 4\, 2020  12pm – 1pm (EST) \nLiteracy has significantly changed over this past decade and its meaning has expanded far beyond basic reading and writing skills. In Canada\, we have a 99% literacy rate\, however\, literacy also encompasses the ability to use; language\, numbers\, images\, and technology.  \nPlain language as we know it\, (aka plain English) is a way of writing or presenting information so that readers can understand quickly and easily. Plain language should be easy to read\, easy to understand and easy to use. The more concise your messaging\, the more likely you will connect with your audience and they will relate and appreciate what you say. \nToday\, it is more important than ever\, that we communicate in plain language. In this webinar we will discuss: \n\nWriting Styles\nWhy it is important to leave the jargon behind\nBoosting writing speeds & shedding bad habits\nTools & Techniques so you don’t kill your content\nUnderstanding rules you should break & rules you shouldn’t\nUtilizing report templates to increase time management\nJoint Authorship\nUnderstanding Council Expectations\nGrammar Tips & Tricks and what to avoid\nHow mind mapping can get you going & help organize the thought process\nComputer Tools: readability stats\, fonts & features (ODOA Compliance)\nDesign Tips \n\nLearn More & Register 
URL:https://muniserv.ca/event/plain-language-report-writing-for-municipal-council-community
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/OMLI-SIG-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20201105T053000
DTEND;TZID=America/Toronto:20201105T183000
DTSTAMP:20260403T195433
CREATED:20201022T144127Z
LAST-MODIFIED:20201022T144359Z
UID:28466-1604554200-1604601000@muniserv.ca
SUMMARY:The Art of Mindful Storytelling - How Storytelling can level you up as a leader
DESCRIPTION: \n \nToronto VRA Social Event – The Art of Mindful Storytelling – How Storytelling can level you up as a leader\nOur Volunteer Regional Ambassadors (VRAs) for 2020-21 are finalized and that the regional (virtual) networking events for Fall 2020 are now open for registration. \nPlease welcome our VRAs\, as they are indeed excited to be back and to have the opportunity to meet you all virtually. Our VRAs have planned these events to ensure that the essence of collaboration and learning is retained even though the events take place virtually. \nVRA 2020-201 and Upcoming Regional Networking Events \nThe Art of Mindful Storytelling – How Storytelling can level you up as a leader\nJoin the Toronto VRA’s Dorina Vendramin and Wendy Nguyen as they welcome Co-Founder and VP\, Admit One Productions & Double J Lifestyle\, Jennifer James. Jennifer will teach how storytelling can level YOU up as a leader. \n5:30 pm – 6:30 pm – Presentation by Jennifer James\n6:30 pm – 6:50 pm – Open Q&A \n\nTickets:\nMembers – $10\nNon-Members – $15 \nDate: November 5\, 2020 \nTime:  5:30 p.m. \nLocation:  Zoom Virtual Platform \nLearn More & Register Here
URL:https://muniserv.ca/event/he-art-of-mindful-storytelling-how-storytelling-can-level-you-up-as-a-leader
CATEGORIES:Training Sessions,Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20201109T120000
DTEND;TZID=America/Toronto:20201110T150000
DTSTAMP:20260403T195433
CREATED:20201018T175304Z
LAST-MODIFIED:20201018T175544Z
UID:28401-1604923200-1605020400@muniserv.ca
SUMMARY:The Art of Strategic Planning for Rural Municipalities
DESCRIPTION:Acquire the skills needed to develop a comprehensive Strategic Plan that will provide guidance and direction.\n\n\n\n\n\n\n  \nOverview \n\n\nStrategic planning is the process of establishing and documenting a direction for your organization by assessing both where you are and where you want to go. It involves analyzing the organization\, setting realistic goals and objectives\, creating a plan of action\, and establishing metrics to determine whether you have achieved your goals and objectives. \nIn this workshop you will learn a powerful but easy-to-apply methodology that will help you form a solid foundation for your strategic planning success. \nLearning Objectives \nBy the end of this 2-day workshop you will be able to: \n\nConduct a Situational Analysis\nIdentify Key Priorities\nFormulate Goals and Objectives\nCreate a Plan of Action\nSet Key Performance Indicators\nExecute and Monitor Strategic Plan\n\nDate/Time \nMonday\, November 9\, 2020 from 12:00 pm to 3:00 pm EST \nAND \nTuesday\, November 10\, 2020 from 12:00 pm to 3:00 pm EST \nProvided by: TRAICON \nLearn more and Register Here
URL:https://muniserv.ca/event/the-art-of-strategic-planning-for-rural-municipalities
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/TRAICON-https___cdn.evbuc_.com_images_111228603_277597691105_1_original.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20201112T190000
DTEND;TZID=America/Toronto:20201112T203000
DTSTAMP:20260403T195433
CREATED:20201022T145657Z
LAST-MODIFIED:20201022T145657Z
UID:28470-1605207600-1605213000@muniserv.ca
SUMMARY:Durham VRA Social Event
DESCRIPTION:  \nDurham VRA Social Event \nOur Volunteer Regional Ambassadors (VRAs) for 2020-21 are finalized and that the regional (virtual) networking events for Fall 2020 are now open for registration. \nPlease welcome our VRAs\, as they are indeed excited to be back and to have the opportunity to meet you all virtually. Our VRAs have planned these events to ensure that the essence of collaboration and learning is retained even though the events take place virtually. \nVRA 2020-201 and Upcoming Regional Networking Events \n7:00 PM – 7:10 PM EST – Opening of the event and Durham VRA Introduction \n7:10 PM – 7:40 PM EST  – Presentation \nStephanie Lin\nFounder and CEO – Smart Living 365 \n7:45 PM EST – 8:30 PM EST – Networking \nTickets:\nMembers – $10\nNon-Members – $15 \nDate: November 12\, 2020 \nTime:7:00 p.m. \nLocation: Zoom Virtual Platform \nLearn More & Register \n 
URL:https://muniserv.ca/event/durham-vra-social-event
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20201124T084500
DTEND;TZID=America/Toronto:20201124T120000
DTSTAMP:20260403T195433
CREATED:20201021T141916Z
LAST-MODIFIED:20201021T142304Z
UID:28451-1606207500-1606219200@muniserv.ca
SUMMARY:Innovation In A Box Virtual Training
DESCRIPTION:Join us for Virtual Innovation Training!\nOur online virtual training delivers a structured process with practical tools that will help you enable innovation within your team or organization. In order to innovate successfully\, companies need to create a culture of innovation where staff are encouraged to generate and develop ideas. \n \nAttendees will receive:\n\nOnline Tools: Access to specialized online resources to support the process\n\nSession Dates: \nThis Beyond Engagement program is delivered in two 3-hour virtually facilitated sessions: \nSession 1: Tuesday November 24th\, 2020\n8:45am – 9:00am EST: Login & Orientation\n9:00am – 12:00pm EST: Beyond Engagement Training \nSession 2: Tuesday December 1st\, 2020\n8:45am – 9:00am EST: Login & Orientation\n9:00am – 12:00pm EST: Beyond Engagement Training\n \n“The new virtual training delivers exactly what we have come to expect from the Juice Team – engaging and informative! The virtual training provided a new set of tools that I have been able to implement immediately!”\nLearn More and Register Here \n 
URL:https://muniserv.ca/event/innovation-in-a-box-virtual-training
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Juice-Inc.-logo-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20201126T063000
DTEND;TZID=America/Toronto:20201126T210000
DTSTAMP:20260403T195433
CREATED:20201119T184733Z
LAST-MODIFIED:20201119T184733Z
UID:28966-1606372200-1606424400@muniserv.ca
SUMMARY:You're Invited - Supply Chain Canada\, Ontario Institute to their Holiday Networking Event
DESCRIPTION:We would like to invite you on behalf of Supply Chain Canada\, Ontario Institute to their Holiday Networking Event on Nov. 26\, 2020. The past few months have been like no other and it is time for some celebrating! Join us for an evening of fun\, celebration\, learnings from 2020 and some great conversations as we prepare for the new year. \nDate & Time: November 26\, 2020 | 5.00 pm – 9.00 pm EST \nPrice: Members – $10 | Non-members – $15 \nMuniSERV Members can get Supply Chain Canada\, Ontario Institute member pricing with CODE MUNI10 \nCPD: 2 CPD Points \n  \nHighlights of the Holiday Event: \n\n“Hindsight 2020 – Lessons Learned” – Panel Discussion with (Fellows) FSCMPs\, and Board Chair – Ontario Institute: Insightful dialogues from our Fellow Designation Holders of 2019 & 2020 – Robert Wiebe\, Chief Administrative Officer of Loblaw Companies Ltd. and John Salt\, Senior Vice President – Supply Chain from Canadian Tire; Lani Lindsay – Board Chair\, Ontario Institute and VP\, Replenishment & Supply Chain from Walmart; Jim Peeples – President & COO of Challenger Motor Freight\nHonouring and recognizing our long-standing members: A significant number of our members have achieved their milestones of completing 25 to 60+ years with us\, this year. This is our chance to acknowledge their contribution to the association and to the profession.\nA chance to give back to charity: Supply Chain Canada\, Ontario Institute will match the amount raised from the registration fees to donate to a charity that will be revealed at the event.\nVirtual networking: While this will be a virtual event\, the facilitation of break-out rooms and one-on-one conversations will be made to encourage interesting conversations. Furthermore\, to foster more one-on-one connections and participation\, a draw for a free 1 or 2 Day workshop will be conducted during the networking sessions and you have to be online to claim your prize\, if you are the winner selected.\n\nAgenda for the evening (the time below is in EST): \n5:00 pm – 6:00 pm – Welcome and Member Recognition Celebration\n6:00 pm – 6:30 pm – Panel Discussion – “Hindsight 2020 – Lessons Learned” \n           Moderated by:  Jim Peeples\, President + COO Challenger Motor Freight \n           Panelist:   John Salt\, SVP Supply Chain Canadian Tire \n           Panelist:   Robert Wiebe\, Chief Administrative Officer\, Loblaw Companies Limited \n           Panelist:   Lani Lindsay\, VP Replenishment and Supply Chain\, Walmart Canada \n6:30 pm – 6:50 pm – Q+A and Conclusion of Panel \n6:50 pm – 7:00 pm – Break: Grab your favourite Holiday drinks and snacks \n7:00 pm – 8:00 pm – Speed Networking via break-out rooms \n8:00 pm – 8:10 pm – Closing comments \n8:10 pm – 9:00 pm – Open Networking for those who wish to stay on and network \nPlease confirm with us here your intentions of staying for our online networking starting at 6.50 pm EST. For those who stay back\, we will be conducting three draws for a free 1 or 2 Day workshop. \nREGISTER HERE \nWe look forward to seeing you on Nov. 26\, 2020 as we celebrate each other and collaborate for a more resilient future.
URL:https://muniserv.ca/event/youre-invited-supply-chain-canada-ontario-institute-to-their-holiday-networking-event
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Supply-Chain-Networking-Event.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20201210
DTEND;VALUE=DATE:20201211
DTSTAMP:20260403T195433
CREATED:20200901T181733Z
LAST-MODIFIED:20200914T154637Z
UID:27650-1607558400-1607644799@muniserv.ca
SUMMARY:SCMP Online Module 1 - Supply Chain Management - Fall 2020
DESCRIPTION:An Online CSCMP Module Now Available to All Supply Chain Professionals \nSupply Chain Management \nAs the economy goes “back to work”\, brush up on your understanding of end-to-end supply chain functions and its relevance in the new world. Learn at your own pace and receive a Certificate of Completion. \n\n\n\nRegular Registration \n\nMember: $995.00 + HST\nNon-Member: $1295.00 + HST\n\nNon member registration includes membership until April 30\, 2021\nAvailable to Ontario and BC residents only\nMembership will be activated after this course is completed\n\n\n\nModule Overview\n \nSupply chain management (SCM) is the process of strategically managing flows of goods\, services\, finance and knowledge\, along with relationships within and among organizations\, to realize greater economic value through:\n\n\nSupporting enterprise strategic objectives\nContributing to the achievement of strategic competitiveness of the enterprise\nContributing to the enhancement of the competitive advantage of the enterprise\nEnhancing customer satisfaction\n\nThe goal of this module is to have candidates appreciate the big picture and recognize the critical\, strategic and dynamic nature of SCM.  This module develops the functional and institutional aspects of SCM\, and lays the foundation for the remaining modules and workshops in the SCMP program. \n\n\nModule Goals \nUpon completion of this module candidates should be able to: \n\nAnalyze\, discuss\, and present case reports.\nApply mapping tools to describe and analyze supply chains.\nApply analytical modules to clarify SCM strategy and link supply chain performance to return on assets (ROA) and return on investment (ROI).\nRecognize cycle time reduction (CTR) opportunities.\nMake inter-organizational information systems (IOIS) recommendations.\nAssess supply chain risk.\nAudit supply chains in terms of social responsibility.\n\nPayment and Cancellation Policy \n\nYou are eligible for a refund minus an administration fee of $150.00 plus tax for cancellation/withdrawal requests received in writing before week 2; thereafter\, no refund will be available.  Transfer request to a future online module offering is permissible only if received in writing and accompanied by supporting documentation prior to week 3.  Credits to be sued for future offerings are valid for 12 months from the date of initial payment and will expire if not used in that time frame.  Please contact SCMAO for details regarding eligibility to transfer.\n \nIf you would like to withdraw from a module\, please send an email to the SCMP Administrator at scmponline@scmao.ca and copy your Coach.  You are required to inform SCMAO of your intent as soon as possible.  Clearly state your intention to withdraw and provide authorization for us to proceed.  It is highly advisable that you review your eligibility for a refund or transfer under the Payment and Cancellation Policy.\n\n  \nWhen: September 10 – December 10\, 2020\nWhere: Zoom\nPrice: Members: Members- $995 | Non-members – $1\,295 | Group Rate: 20% Off On Team of 4+\nREGISTER HERE
URL:https://muniserv.ca/event/scmp-online-module-1-supply-chain-management-fall-2020
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/scma_primary_logo-1-e1618238305894.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20201211T140000
DTEND;TZID=America/Toronto:20201211T150000
DTSTAMP:20260403T195433
CREATED:20201202T125057Z
LAST-MODIFIED:20201202T125057Z
UID:29133-1607695200-1607698800@muniserv.ca
SUMMARY:Free Webinar - Federal Technology Fund Addresses Covid-19 Community Challenge
DESCRIPTION:Webinar – Federal Technology Fund Addresses Covid-19 Community Challenge \nCOVID-19 is forcing over 3200 communities across Canada to find new ways to address the immediate and ongoing challenges posed by the pandemic. Infrastructure Canada created the Healthy Canada Communities Initiative to help municipalities identify and deliver innovative digital projects that address changing community needs through the use of data and connected technologies. \nThe agency responsible for coordinating the procurement of all proposals under the $31 million fund will be announced shortly. \nIn the interim\, communities especially the smaller ones\, are encouraged to develop innovative project ideas that address immediate and ongoing needs arising from Covid-19. To help you with that\, we invited the federal government\, technology leaders and social service organizations to share ideas that will help build successful innovative digital projects that is inclusive and recognizes Canada’s proud history of diversity and youth. Our panel of experts will share how digital solutions can respond to immediate and ongoing needs arising from COVID-19 as municipalities build back better using good tech as tech for good. \nThe diverse panel of experts include Minister Bardish Chagger MP for Waterloo\, Iain Klugman of Communitech\, Tracy Elop from Carizon\, John Neufeld from House of Friendship\, and Dana Fox from Athena Software. \nKick start your conversation and discover innovative digital projects that address your changing community needs through the use of data and connected technologies. \nYour build back better plan starts December 11 at 2 PM EST with ideas\, planning and funding. It’s all here. \nClick here to register.   \nWe look forward to seeing you there! \n  \n 
URL:https://muniserv.ca/event/free-webinar-federal-technology-fund-addresses-covid-19-community-challenge
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Dana-iStock-619518292-002.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20201215T120000
DTEND;TZID=America/Toronto:20201215T123000
DTSTAMP:20260403T195433
CREATED:20201208T124741Z
LAST-MODIFIED:20201208T124741Z
UID:29256-1608033600-1608035400@muniserv.ca
SUMMARY:Free Webinar - Workplace Stress - From Bandaid to Real Aid
DESCRIPTION:Workplace Stress: From Bandaid to Real Aid – Executive Briefing \nIn this informative 30-min webinar you will: \n\nLearn about the 7 areas of organizational stress. Each of which can be measured\, and is within your control!\nSee the power of actionable data.\nDiscover 3 key action items you can do right now to reduce stress in the workplace.\n\nAll participants will receive a “10 Ways to Increase Your Emotional Intelligence” ebook + a special offer. \nJoin Sophie Mathewson\, PCC of Prism Group Int’l in this eye-opening briefing where you will clearly see that there are many workplace stressors that can be identified and quantified and may validate or invalidate current beliefs. \nRegister Here  \n 
URL:https://muniserv.ca/event/free-webinar-workplace-stress-from-bandaid-to-real-aid
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210119T120000
DTEND;TZID=America/Toronto:20210119T130000
DTSTAMP:20260403T195433
CREATED:20210115T142626Z
LAST-MODIFIED:20210115T142626Z
UID:29894-1611057600-1611061200@muniserv.ca
SUMMARY:Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
DESCRIPTION:AccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government \nIs your municipality looking for ways to improve your complaint and service request management? Do you want to better understand the issues citizens are bringing to your municipality? Would you like valuable reports for your department heads and council? How about collaborating with staff on the issues they are managing? Want to streamline services requests and effectively manage them? \nAccessE11 is a cloud-based\, easy-to-use software solution to assist municipalities in better managing\, tracking and reporting citizen inquiries\, issues and complaints impacting your community. \nRegister for our January Webinar to learn about all of this and more! \nJanuary 19th 12pm – 1pm EST \n \nPresented in Partnership with The Ontario Municipal Leadership Institute
URL:https://muniserv.ca/event/customer-service-excellence-maximizing-efficiency-and-improving-customer-service
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/What-makes-good-customer-service-002.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210127T113000
DTEND;TZID=America/Toronto:20210127T123000
DTSTAMP:20260403T195433
CREATED:20201203T130256Z
LAST-MODIFIED:20201203T130256Z
UID:28898-1611747000-1611750600@muniserv.ca
SUMMARY:Everything You Need to Know about Municipal Procurement in 30 Minutes
DESCRIPTION:The Procurement Drop-In – Monthly Call-In Show\nJoin us for an interactive 30-40 minute presentation on relevant topics in by experts who work in the field of municipal procurement. Stick around after each session to get answers to your burning questions! \nComplementary Training Session #1 – Everything You Need to Know about Municipal Procurement in 30 Minutes \nA 30-minutes overview of all you need to know about municipal procurement law\, including key common law principles and the main trade agreements and where the risks lie for municipalities. \nWhat You’ll Learn: Key principles of municipal procurement law and common pitfalls to avoid! \nRegister here. \nNote:  This is a series of six (6) complementary training sessions on municipal procurement. Be sure to check out the others here.
URL:https://muniserv.ca/event/everything-you-need-to-know-about-municipal-procurement-in-30-minutes
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Procurement-1AdobeStock_222040825-002-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210211T140000
DTEND;TZID=America/Toronto:20210211T153000
DTSTAMP:20260403T195433
CREATED:20210129T132833Z
LAST-MODIFIED:20210129T140346Z
UID:30082-1613052000-1613057400@muniserv.ca
SUMMARY:Responding to Complex Social Issues: Municipal Roles and Promising Solutions to Homelessness\, Addictions\, and Social Disorder
DESCRIPTION:CAMA’S 50TH ANNIVERSARY PROFESSIONAL DEVELOPMENT SERIES – FREE WEBINARS \nAs part of our ongoing commitment to our members we are pleased to introduce the CAMA 50th Anniversary Professional Development Series for 2021. This new program will be comprised of various webinars that are coordinated for the CAO/City Manager\, senior managers and their employees.   Along with our own webinar series\, CAMA Partner companies will be providing educational and informative learning opportunities that showcase innovative services and products relevant to municipal management.   \nFree of charge to all CAMA members this will be a wonderful way to provide an eclectic selection of resources to all your employees. Please forward to your staff members. \n\n\n\n\nWebinar: Responding to Complex Social Issues: Municipal Roles and Promising Solutions to Homelessness\, Addictions\, and Social Disorder \n\n\n\n\nHosted by: Canadian Association of Municipal Administrators (CAMA)\nDate:  Thursday\, February 11th\, 2021\nTime:  2:00 p.m. to 3:30 p.m. EST\nVirtual Zoom Platform \nSpeakers: \nDr. Alina Turner\, HelpSeeker/Turner Strategies\nDena Kae Beno\, Housing and Homelessness Coordinator\, City of Abbotsford\, BC \nWho Can Attend this Webinar?: CAMA Members and Their Employees. Non-Members are also welcome to attend.\nWho Will Benefit from this Webinar: CAOs and Senior Management \nRegistration Cost: FREE but registration is required \nRegistration Link\nClick here for more details about the session \nMunicipalities of varying sizes across Canada are struggling to respond to the increasing visibility and velocity of complex social challenges. The visibility of the drug crisis\, compounded by housing affordability challenges\, and convoluted health and social response systems have highlighted the need for new ways of approaching these issues. \nWhat are promising approaches within the municipal purview and sphere of influences? This session will provide a practical overview of the national landscape to ground emerging promising approaches and learnings from diverse communities. Rather than a silver bullet\, the focus will be on untangling the current complexity involved in social challenges into actionable\, systems responses that balance diverse community needs.  \nContact Jennifer Goodine\, CAMA Executive Director at admin@camacam.ca if you have any questions about this opportunity.
URL:https://muniserv.ca/event/responding-to-complex-social-issues-municipal-roles-and-promising-solutions-to-homelessness-addictions-and-social-disorder
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CAMA_LogoENG.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210217T120000
DTEND;TZID=America/Toronto:20210217T130000
DTSTAMP:20260403T195433
CREATED:20210208T143257Z
LAST-MODIFIED:20210208T143257Z
UID:30281-1613563200-1613566800@muniserv.ca
SUMMARY:Customer Service Excellence - Maximizing Efficiency and Improving Customer Service   
DESCRIPTION:Customer Service Excellence – Maximizing Efficiency and Improving Customer Service \nAccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government \nIs your municipality looking for ways to improve your complaint and service request management? Do you want to better understand the issues citizens are bringing to your municipality? Would you like valuable reports for your department heads and council? How about collaborating with staff on the issues they are managing? Want to streamline services requests and effectively manage them? \nAccessE11 is a cloud-based\, easy-to-use software solution to assist municipalities in better managing\, tracking and reporting citizen inquiries\, issues and complaints impacting your community. \nRegister for our February Webinar to learn about all of this and more! \nPresented in Partnership with The Ontario Municipal Leadership Institute \n         
URL:https://muniserv.ca/event/customer-service-excellence-maximizing-efficiency-and-improving-customer-service-2
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/AccessE11-image-1-002.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210224T113000
DTEND;TZID=America/Toronto:20210224T123000
DTSTAMP:20260403T195433
CREATED:20201203T130557Z
LAST-MODIFIED:20210210T191015Z
UID:28900-1614166200-1614169800@muniserv.ca
SUMMARY:Finding Efficiencies in Procurement
DESCRIPTION:The Procurement Drop-In – Monthly Call-In Show\nJoin us for an interactive 30-40 minute presentation on relevant topics in by experts who work in the field of municipal procurement. Stick around after each session to get answers to your burning questions! \nComplementary Training Session #2 – Finding Efficiencies in Procurement \nDone poorly\, procurement can be a time and resource consuming activity. This session will provide low-lying fruit strategies to streamline procurement efforts while still ensuring compliance.    \n What You’ll Learn: Common strategies used to streamline procurement and lower transaction costs. \nHere’s an article from the Toronto Star on how the Municipality of Brockton recently updated its procurement policy to find efficiencies. \nRegister here \nThis is one of six (6) complimentary training sessions on municipal procurement.  Be sure to check out the others here.
URL:https://muniserv.ca/event/finding-efficiencies-in-procurement
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Procurment-Efficiencies-AdobeStock_107959890-002-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210302T130000
DTEND;TZID=America/Toronto:20210304T173000
DTSTAMP:20260403T195433
CREATED:20210205T192036Z
LAST-MODIFIED:20210205T192036Z
UID:30149-1614690000-1614879000@muniserv.ca
SUMMARY:Supply Chain Strategy For Manufacturing Leaders
DESCRIPTION:Are you leading the Economic Development\, Job Creation and Trade for Your Region?  This is for you. \nARE YOUR TEAMS AND CLIENTS READY WITH A STRATEGY THAT ADDRESSES THE EVOLVING MANUFACTURING LANDSCAPE? \nSupply Chain Strategy For Manufacturing Leaders – An Initiative By Supply Chain Canada\, Ontario Institute in Collaboration With NGEN \nDate: March 02 – March 04\, 2021 \nAs the economic landscape evolves\, customer expectations shift and the role of supply chain becomes more integral to economic growth\, this course offers relevant practices that can help build a scalable and actionable strategy. \nLearn how you can take advantage of NGen’s 50% subsidy to pursue this course. \nLearn More 
URL:https://muniserv.ca/event/supply-chain-strategy-for-manufacturing-leaders
CATEGORIES:Training Sessions
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210305T130000
DTEND;TZID=America/Toronto:20210305T140000
DTSTAMP:20260403T195433
CREATED:20210223T132249Z
LAST-MODIFIED:20210223T132249Z
UID:30595-1614949200-1614952800@muniserv.ca
SUMMARY:Canada Healthy Communities Initiative Webinar
DESCRIPTION:Canada Healthy Communities Initiative Webinar – March 5\n\nDescription \nThe Government of Canada has announced that the Community Foundations of Canada\, along with the Canadian Urban Institute\, are now accepting proposals for access to $31 million under the Healthy Communities Initiative. Please join us on Friday\, March 5th at 1 p.m. EST for a hands-on webinar as we walk through how to apply and share ideas from communities that use Penelope software to assist those most affected by COVID-19.\n\nTime \n\nMar 5\, 2021 01:00 PM in Eastern Time (US and Canada) \nLearn more by viewing our recent article. \nRegister here
URL:https://muniserv.ca/event/canada-healthy-communities-initiative-webinar
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/928b6f1b-6ad3-4350-928c-d998b7ad2af1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210308T120000
DTEND;TZID=America/Toronto:20210308T123000
DTSTAMP:20260403T195433
CREATED:20210227T181447Z
LAST-MODIFIED:20210227T181447Z
UID:30654-1615204800-1615206600@muniserv.ca
SUMMARY:Free Webinar- Up Your Game: Choose to Challenge Yourself
DESCRIPTION:In Celebration of International Women’s Day on March 8 – Prism Group Int’n presents: \nIWD2021 “Up Your Game: Choose to Challenge Yourself” \n\n\nYou likely seldom question your attitudes\, perceptions and beliefs. It’s difficult and challenging to see the world through a lens that is not of your making. Yet\, sometimes your biases and lenses get in the way of your own fulfillment and success because of the level of “fact” you place on them either consciously or unconsciously.\n\n\n\n\nSo\, Up Your Game: Choose to Challenge Yourself! \n\n\n\n\n\nLearn More about this special complimentary webinar\, in celebration of International Women’s Day! \n\n\n\nJoin me\, Sophie Mathewson\, PCC\, Strategic Advisor & Coach – on Monday\, March 8th at noon (EST) for a virtual Brown Bag Lunch n’ Learn \nRegister Here!
URL:https://muniserv.ca/event/free-webinar-up-your-game-choose-to-challenge-yourself
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/IWD-2021_PrismGroup-e1614449574240.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210323T120000
DTEND;TZID=America/Toronto:20210323T130000
DTSTAMP:20260403T195433
CREATED:20210305T163812Z
LAST-MODIFIED:20210305T163812Z
UID:30741-1616500800-1616504400@muniserv.ca
SUMMARY:Free Webinar - Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
DESCRIPTION:Customer Service Excellence – Maximizing Efficiency and Improving Customer Service \n March 23rd  12pm – 1pm EST \nAccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government \nIs your municipality looking for ways to improve your complaint and service request management? Do you want to better understand the issues citizens are bringing to your municipality? Would you like for your citizens to be able to view and update the issues they bring to your municipality? \nWould you like valuable reports for your department heads and council? How about collaborating with staff on the issues they are managing? Want to streamline services requests and effectively manage them? \nAccessE11 is a cloud-based\, easy-to-use software solution to assist municipalities in better managing\, tracking and reporting citizen inquiries\, issues and complaints impacting your community. \nRegister for our March Webinar to learn about all of this and more! \nPresented in Partnership with The Ontario Municipal Leadership Institute \n                    \n 
URL:https://muniserv.ca/event/free-webinar-customer-service-excellence-maximizing-efficiency-and-improving-customer-service
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/webinarab-002.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210331T113000
DTEND;TZID=America/Toronto:20210331T123000
DTSTAMP:20260403T195433
CREATED:20201203T131352Z
LAST-MODIFIED:20201203T131352Z
UID:28902-1617190200-1617193800@muniserv.ca
SUMMARY:Making Procurement Work in Your Small Municipality
DESCRIPTION:The Procurement Drop-In – Monthly Call-In Show\nJoin us for an interactive 30-40 minute presentation on relevant topics in by experts who work in the field of municipal procurement. Stick around after each session to get answers to your burning questions! \nComplementary Online Training – Session #3 – Making Procurement Work in Your Small Municipality \nDoing procurement without procurement staff? This session is designed for you. In this session we review a checklist of items that small municipalities should have in place to operate a do-it-yourself procurement model while managing legal\, operational and reputational risks associated with procurement.   \nWhat You’ll Learn: Building a governance framework that facilitates a DIY model for procurement. \nRegister here \nThis is one of six (6) complimentary training sessions on municipal procurement.  Be sure to check out the others here.
URL:https://muniserv.ca/event/making-procurement-work-in-your-small-municipality
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Procurement-Small-municipalities-AdobeStock_214552627-002-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210415T120000
DTEND;TZID=America/Toronto:20210415T130000
DTSTAMP:20260403T195433
CREATED:20210407T120332Z
LAST-MODIFIED:20210407T130539Z
UID:31194-1618488000-1618491600@muniserv.ca
SUMMARY:Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
DESCRIPTION:April 15th 12pm – 1 pm EST \nCustomer Service Excellence – Maximizing Efficiency and Improving Customer Service \nAccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government \nProduce better relationships with citizens through automated status updates with a highly-integrated platform your staff will love. \n\nIs your municipality looking for ways to improve your complaint and service request management?\nDo you want to better understand the issues citizens are bringing to your municipality?\nWould you like for your citizens to be able to view and update the issues they bring to your municipality?\nWould you like valuable reports for your department heads and council?\nHow about collaborating with staff on the issues they are managing?\nWant to streamline services requests and effectively manage them?\n\nAccessE11 is a cloud-based\, easy-to-use software solution to assist municipalities in better managing\, tracking and reporting citizen inquiries\, issues and complaints impacting your community. \nRegister for our April Webinar to learn about all of this and more! \nPresented in Partnership with The Ontario Municipal Leadership Institute \n           
URL:https://muniserv.ca/event/customer-service-excellence-maximizing-efficiency-and-improving-customer-service-3
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/citizen-engagement-002.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210422T130000
DTEND;TZID=America/Toronto:20210422T140000
DTSTAMP:20260403T195433
CREATED:20210324T183016Z
LAST-MODIFIED:20210324T183016Z
UID:30996-1619096400-1619100000@muniserv.ca
SUMMARY:Digital Speaker Series - An Introduction to Surety Bonds
DESCRIPTION:bids&tenders Digital Speaker Series \nAn Introduction to Surety Bonds \nPresented in partnership with the Surety Association of Canada\, Steve Ness and Sharon Clark-Koufis have been invited to speak on the growing prevalence of e-bonding.  \n\n\nThis one-hour session will cover the following topics: \n\nOverview of Surety Bonds – What are they? How do they work?\nIn-depth review of standard construction bonds\nE-bonds – What are they? What are the benefits?\nMyths & misconceptions of surety bonds\nContractor default – what happens during the claim process?\nBonds for non-construction obligations (e.g.. maintenance/service contracts)\nQ&A\n\nRegister now for an overview of surety bonds\, including a discussion on e-bonding and the myths & misconceptions of surety bonds. Thurs Apr 22 at 1:00 PM ET.
URL:https://muniserv.ca/event/digital-speaker-series-an-introduction-to-surety-bonds
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210427T100000
DTEND;TZID=America/Toronto:20210427T110000
DTSTAMP:20260403T195433
CREATED:20210331T144417Z
LAST-MODIFIED:20210331T144417Z
UID:31093-1619517600-1619521200@muniserv.ca
SUMMARY:Digital Speaker Series - Trade Treaty Obligations in Canadian Public Sector Procurement
DESCRIPTION:It has been nearly four years since the implementation of CETA and CFTA. In that time we have seen the arrival of CPTPP\, the shift from NAFTA to CUSMA and Canada’s continued negotiation of more public procurement agreements. Join public procurement lawyer Timothy Cullen’s interactive presentation for: \n\nan overview of applicable trade treaty procurement rules;\na post-implementation update on the trade treaties in force; and\ninsights on what lies ahead.\n\n\n\nJoin us Tuesday\, April 27 at 10:00 AM ET to learn more!  \nLearn More & Register Here
URL:https://muniserv.ca/event/digital-speaker-series-trade-treaty-obligations-in-canadian-public-sector-procurement
CATEGORIES:Webinars
END:VEVENT
END:VCALENDAR