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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20220629T120000
DTEND;TZID=America/Toronto:20220629T130000
DTSTAMP:20260403T182627
CREATED:20220622T190552Z
LAST-MODIFIED:20220624T134503Z
UID:34047-1656504000-1656507600@muniserv.ca
SUMMARY:Reflections on the Open Smart City Experience: Moving Forward Together
DESCRIPTION:Learn how municipal leaders from across Canada are leveraging data and technology to solve community challenges during this Online Event. \n\nCities are re-imagining how technology and data can support the growing pressures and opportunities presented by climate change\, population\, and energy. The panel will discuss the experiences of future-forward cities\, as they leverage technologies (or smart city concepts) to optimize service delivery\, effectively manage resources\, and strengthen citizen engagement and participation. This panel will provide a space to share and reflect on experiences to solve community challenges that aim to enable residents to live in more resilient\, sustainable\, and connected environments. \nPanellists: \n\nLaurie Guthrie (Civic Innovation Strategist\, City of Fredericton\, NB)\nAndreas Boehm (Intelligent Cities Manager\, City of Kelowna\, BC)\nDevin LaFleche (Community Connectivity Advisor\, Town of Cochrane\, AB)\n\nModerator: Matthew Claudel \n\n\n\n\nThis event is brought to you by the Community Solutions Network\, a program of Future Cities Canada. \nThe Community Solutions Network is designed to help communities build service area capacity and improve the lives of residents using data and connected technology approaches. The program is led by Evergreen with lead technical partner Open North and supported with funding provided by Infrastructure Canada. \nClick here to register for the event.
URL:https://muniserv.ca/event/reflections-on-the-open-smart-city-experience-moving-forward-together
CATEGORIES:CAO Workshops,Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20220719T050000
DTEND;TZID=America/Toronto:20220719T183000
DTSTAMP:20260403T182627
CREATED:20220709T120100Z
LAST-MODIFIED:20220709T120100Z
UID:34099-1658206800-1658255400@muniserv.ca
SUMMARY:Procurement Through the Lens of Cyber Security
DESCRIPTION:DESCRIPTION\nJoin our discussion as we explore how current increased cyber risks have demanded increased awareness\, and consideration in everyday procurement processes.  Learn how to mitigate those risks from peers in the MUSH sector and cyber security experts.  \nChoose to join us online in ZOOM\, or in-person at the Living Arts Center in Mississauga.  The last half hour of the event will be for networking and for those at the live location\, hot hor d’oeuvres and refreshments will be served during the networking. \nThis ticket is non-refundable unless the event is cancelled by Supply Chain Canada Ontario Institute. In-person ticket includes hot hors d’oeuvres and refreshments during the networking\, following the panel discussion. \n\n\nAGENDA\n5:00 pm – Panel\n5:45 pm – Q&A\n6:00 pm – Networking \n\n\nSPEAKERS\n\n\nBOBBY MAHAL\, CSCMP\n\nPROCUREMENT CATEGORY SPECIALISTCITY OF VAUGHAN\nPanelist \n\n\nDEBBY SHAPERO PROPP\, LL.B.\, CSCMP \n\n\nLAWYER AND SCMAO INSTRUCTORDEBBY SHAPERO PROPP\, LAW OFFICE\nPanelist \n\n\n\n\nMITCH KELSEY\nCYBER SECURITY ADVISORCDW\nPanelist \n\n\n\n\nJOHN MACDONALD\nMANAGER\, LOSS MANAGEMENT AND INSURANCE SERVICESREGION OF PEEL\nPanelist \n\n\n\n\nROBIN GALLO\, CSCMP\nSUPERVISOR OF PURCHASINGTOWN OF INNISFIL\nModerator \n\n\n\n\n\n Register Today!
URL:https://muniserv.ca/event/procurement-through-the-lens-of-cyber-security
CATEGORIES:Training Sessions,Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20220927T120000
DTEND;TZID=America/Toronto:20220927T130000
DTSTAMP:20260403T182627
CREATED:20220926T122947Z
LAST-MODIFIED:20220926T122947Z
UID:34281-1664280000-1664283600@muniserv.ca
SUMMARY:Free Webinar - Learn From Municipalities Using Service Request Management Software
DESCRIPTION:  \nJoin us for a free webinar\nHosted by AccessE11 and OMLI\, discover how these municipalities have utilized powerful service request management software to bring major improvements to their municipality. \nTuesday\, September 27\, 2022 – 12:00 p.m. to 1:00 p.m. \nLearn how Hastings Highlands\, St. Thomas and Meaford\, Ontario\, benefited from service request management software to meet the needs of their citizens.  \nRegister Here \n \nPresented in partnership with 
URL:https://muniserv.ca/event/free-webinar-learn-from-municipalities-using-service-request-management-software
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20230222T100000
DTEND;TZID=America/Toronto:20230223T140000
DTSTAMP:20260403T182627
CREATED:20230120T163056Z
LAST-MODIFIED:20230120T163620Z
UID:34837-1677060000-1677160800@muniserv.ca
SUMMARY:Canadian Construction Procurement
DESCRIPTION:WORKSHOP DATES:\nFebruary 22 – 10:00AM – 2:00PM EST\nFebruary 23 – 10:00AM – 2:00PM EST \nLOCATION:\nZoom Virtual Platform \nBRIEF DESCRIPTION:\nThis one-day course will provide an overview of the project and procurement models used in construction\, the procurement processes\, an evaluation of the contracting options and trends emerging for the future for construction in Canada. \nThe course is designed for those both new to Construction Procurement and for those wanting to learn best practices in order stay ahead of the curve in this complex area of procurement. \nPRICE:\nEarly Bird Registration until January 22\, 2023 \n\nMembers: $535.50 + Tax\nInsider: $670.50 + Tax\nNon-Members: $805.50 + Tax\n\nRegular Registration \n\nMember: $595.00 + Tax\nInsider: $745.00 + Tax\nNon-Member: $895.00 + Tax\n\nCorporate Price: 20% off for a team of 4 and customized pricing for a team of 5 or above. Please contact Alisha Seguin at aseguin@scmao.ca \n  \nClick here to register for the event.
URL:https://muniserv.ca/event/canadian-construction-procurement-2
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20230223T120000
DTEND;TZID=America/Toronto:20230223T130000
DTSTAMP:20260403T182627
CREATED:20230221T161916Z
LAST-MODIFIED:20230221T161916Z
UID:34937-1677153600-1677157200@muniserv.ca
SUMMARY:Free Webinar - See how Corner Brook\, NL enhanced it's workforce using AccessE11
DESCRIPTION:Help your municipality stay ahead of the curve and provide quality service to your citizens\nChange the way your municipality handles citizen requests\nRegister today and learn from one of the most innovative cities in Canada\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nTake the steps to transform your municipality today\n\n\n\n\n\n\n\n\n\n\n\n\n\n  \n\n\n\n\nDate: February 23rd 2023 – 12pm-1pm\n\n\n\n\n\n\n\n\n\n\n\n\nRegister Now \n\n\n\n\n\n\n\n\n\n 
URL:https://muniserv.ca/event/free-webinar-see-how-corner-brook-nl-enhanced-its-workforce-using-accesse11
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/accesse11-blue.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20230417T170000
DTEND;TZID=America/Toronto:20230417T190000
DTSTAMP:20260403T182627
CREATED:20230331T163220Z
LAST-MODIFIED:20230331T171948Z
UID:35042-1681750800-1681758000@muniserv.ca
SUMMARY:Live Chat Public Sector: Sowing the Seeds of Success
DESCRIPTION:TIME\nOnline: 5:00 PM – 6:30 PM EDT \nIn-Person: 5:00 PM – 7:00 PM EDT \nLOCATION\nThis event is available to attend in-person or online. Our in-person event includes refreshments and hor d’ouevres during the networking portion. \n  \nIn-Person   REGISTER HERE \nLiving Arts Centre\, 4141 Living Arts Dr\, Mississauga\, ON L5B 4B8 \nOnline   REGISTER HERE \nZoom \nDESCRIPTION\n“Sowing the seeds of success” refers to planning for 2024 procurement success by addressing three key areas: \n\nPrepare for ongoing supply shortages related to capital investments\,\nSavings opportunities you may not be aware of\nEngaging internal stakeholders and customers early to adapt processes and enable the strategies that will lead to success.\n\n  \nFind out more and Register here for the event.
URL:https://muniserv.ca/event/live-chat-public-sector-sowing-the-seeds-of-success
CATEGORIES:Training Sessions,Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20230425T120000
DTEND;TZID=America/Toronto:20230425T130000
DTSTAMP:20260403T182627
CREATED:20230404T184537Z
LAST-MODIFIED:20230404T184537Z
UID:35079-1682424000-1682427600@muniserv.ca
SUMMARY:A Case Study with the Township of Georgian Bluffs - Building Employee Capacity with AccessE11
DESCRIPTION:AccessE11 and OMLI are pleased and honored to extend a warm welcome to Carly Craig\, Acting Clerk of Georgian Bluffs\, to share her insights on the benefits of using issue request management software to enhance internal processes within municipal operations. \nLocated in southwestern Ontario\, Georgian Bluffs is a township that serves a population of approximately 10\,000 residents from various communities. To cater to the needs of these diverse communities\, the municipality relies on the efficiency and effectiveness of its staff. \nCarly’s experience using AccessE11 software has yielded positive results for Georgian Bluffs. The implementation of this software has enabled every department\, comprising more than a hundred staff members\, to manage citizen concerns and deliver better quality of service to residents. Carly has also utilized the reporting tools offered by the software to generate detailed and up-to-date reports for council and upper management with ease. \nWe invite you to join us on Tuesday\, April 25\, at 12 pm Eastern Time to learn from Carly’s experience and discover how a citizen request management software can boost the efficiency and level of service provided by your municipality to its citizens\, similar to the success enjoyed by Georgian Bluffs. \nWhat you’ll learn: \n\nCarly Craig\, Acting Clerk of Georgian Bluffs\, shares her experiences with AccessE11\nHow implementation of software enabled every department to manage citizen concerns more efficiently\nCarly’s utilization of reporting tools to quickly generate detailed reports for council and upper management\nHow you too can take advantage of modern\, innovative software for your own municipality\n\nRegister for the event here.
URL:https://muniserv.ca/event/a-case-study-with-the-township-of-georgian-bluffs-building-employee-capacity-with-accesse11
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Georgian-Bluffs-e1680632559953.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20230504T123000
DTEND;TZID=America/Toronto:20230504T133000
DTSTAMP:20260403T182627
CREATED:20230404T150420Z
LAST-MODIFIED:20230404T150552Z
UID:35065-1683203400-1683207000@muniserv.ca
SUMMARY:Executive Briefing: Personal Accountability - The Non-Negotiable Workplace Competency
DESCRIPTION:If you had more time to work on your key deliverables instead of worrying about lack of accountability\, what would you accomplish? \nPrism Group is excited to offer this Executive Briefing. \nIn this 45-minute Executive Briefing\, we will explore:\n\nWhat personal accountability is and why it’s important.\nThe four key reasons why personal accountability is a non-negotiable competency.\nCharcteristics of people with a high level of personal accountability.\n\n\n  \nWith new insight and tools in your tool box\, you will: \n\nUnderstand the importance of developing personal accountability.\nMake the connection between personal accountability and results.\nBe better equipped to spot and address issues that arise due to a lack of personal accountability before they get out of control.\n\nLearn more and register for the event.
URL:https://muniserv.ca/event/executive-briefing-personal-accountability-the-non-negotiable-workplace-competency
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20230628T120000
DTEND;TZID=America/Toronto:20230628T130000
DTSTAMP:20260403T182627
CREATED:20230615T144232Z
LAST-MODIFIED:20230615T144232Z
UID:35477-1687953600-1687957200@muniserv.ca
SUMMARY:Webinar: Modern Citizen Engagement: Enhancing the Resident Journey
DESCRIPTION:  \nDon’t miss this opportunity to join us on June 28\, 2023 at 12pm EST as Marcel LeBlanc\, Manager of Information Technology from Riverview\, NB\, shares experiences and offers practical advice on how to elevate your municipality’s effectiveness and citizen engagement. Gain first-hand knowledge from the Riverview success story and learn how to apply their strategies to your own community. We look forward to having you with us for this informative and exciting webinar. \nHere’s what you’ll learn: \n\nHear from Riverview\, NB\, on how they are using issue management software to improve their processes both internally and throughout the community\nHow Riverview staff use reporting to provide information to council\nBest practices to adopt so you can make the same impact to your own municipality\n\nRegister here \n  \n\n\n\n\n\n\n\n\n\nPresented in partnership with:
URL:https://muniserv.ca/event/webinar-modern-citizen-engagement-enhancing-the-resident-journey
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/1028628000001587036_1_1686260539175_2-e1686838607280.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20230628T150000
DTEND;TZID=America/Toronto:20230628T160000
DTSTAMP:20260403T182627
CREATED:20230615T181103Z
LAST-MODIFIED:20230615T181103Z
UID:35487-1687964400-1687968000@muniserv.ca
SUMMARY:Webinar: Can you outsource your FOI?
DESCRIPTION:Join us!\n\nWednesday\, June 28\, 2023\n12:00 p.m.  1:00 p.m. PST\n\nClick HERE for more information and to register \nDid you know that you can get help with processing your FOI/ATIP requests? Join our FOI/ATIP Manager\, Adrian Chalifour\, for a free webinar as explore the implications\, requirements\, and opportunities for getting outsourced assistance in processing FOI/ATIP requests. \nMost people don’t know how much effort and how many resources are dedicated to processing Freedom of Information or Access to Information requests. Freedom of public information is a critical component of our democratic society but meeting the legislated timelines can often be a stressful and unrealistic expectation for a lot of public sector departments. At the same time\, many public sector bodies struggle to find qualified talent that can adequately perform the required duties of processing these requests. \nWhat you might not know\, is that processing FOI/ATIP requests is job that you can completely outsource. \nJoin us on Wednesday June 28th @ 12pm PDT / 3pm EDT for an engaging webinar where we’re going to look at the implications\, requirements\, and possibilities of outsourcing FOI requests to help you answer some of the most common questions: \n🔍 Is it permissible to outsource FOI/ATIP requests in Canada? \n🔍 How exactly does an outsourced FOI/ATIP shop operate? \n🔍 Which specific tasks can be effectively outsourced\, and which ones require an internal approach? \n🔍 What should you consider when selecting a consulting company? (Credentials\, experience\, location\, policies\, privacy\, and security\, etc.) \nThis webinar will be hosted by Adrian Chalifour\, FOI/ATIP Manager at PrivacyWorks Consulting Inc. Adrian has been in the world of access requests for more than 10 years and currently runs a team of analysts helping public sector bodies across Canada manage their FOI and ATIP requests.
URL:https://muniserv.ca/event/webinar-can-you-outsource-your-foi-2
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20230928T090000
DTEND;TZID=America/Toronto:20230928T120000
DTSTAMP:20260403T182627
CREATED:20230920T165501Z
LAST-MODIFIED:20230920T165501Z
UID:35634-1695891600-1695902400@muniserv.ca
SUMMARY:Half-Day Understanding Emotional Intelligence Virtual Course
DESCRIPTION:The ability to interact effectively on a team with your internal and external customers is an essential business skill. Organizations rely on cohesive teams to accomplish goals\, satisfy customer requirements\, contribute innovative solutions to problems\, and improve the bottom-line.  \n  \nOne’s intellectual and technical abilities are not enough to develop teams to their fullest potential. Teams require trust and the ability to communicate despite disagreements\, conflicts\, and change.  \n  \nDeveloping emotional intelligence (EI) is an important ingredient in building effective teams because it involves the self-management of one’s own reactions to stress\, tense situations\, dealings with different and difficult people\, and organizational change. It also enables individuals on teams to be more in tune with the needs and reactions of others for improved trust\, motivation\, innovation\, and performance.  \n  \nIn this workshop\, participants will gain insights about what emotional intelligence is\, how it differs from one’s IQ\, and how to use it effectively to build team relationships with others for enhanced synergy\, trust\, productivity\, and performance.  \n  \nFor more information\, please click HERE. \n  \nTo Register\, please click HERE. 
URL:https://muniserv.ca/event/half-day-understanding-emotional-intelligence-virtual-course
CATEGORIES:Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20230928T120000
DTEND;TZID=America/Toronto:20230928T130000
DTSTAMP:20260403T182627
CREATED:20230921T140342Z
LAST-MODIFIED:20230921T140406Z
UID:35645-1695902400-1695906000@muniserv.ca
SUMMARY:Webinar - Implement a Digital Approach to Citizen Communication
DESCRIPTION:Learn why taking a digital approach to citizen communication is a critical component to service delivery in Small and Medium Sized local governments. Explore the tools and techniques other similar-sized municipalities are using today. \n Join us for an exclusive webinar designed for municipal leaders and decision makers. Tune in on Thursday September 28\, 2023 at 12pm EST to learn:  \n\n How important digital access truly is to your citizens\n The tools that are proven to work (and the ones that don’t)\n How you can craft a digital solution for your community and its residents\n\nRead more about the event and register HERE.
URL:https://muniserv.ca/event/webinar-implement-a-digital-approach-to-citizen-communication
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/accesse11-blue.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20231005T090000
DTEND;TZID=America/Toronto:20231005T120000
DTSTAMP:20260403T182627
CREATED:20230925T154420Z
LAST-MODIFIED:20230925T154420Z
UID:35651-1696496400-1696507200@muniserv.ca
SUMMARY:Managing Customer Conversations through Chat - Virtual Workshop
DESCRIPTION:Consumers are increasingly turning to social media to air frustrations or grievances that they are having with a particular company. Alongside this\, audiences are also looking at your social media channels to be an effective first port of call for any big announcements\, both good and bad. Our course will help brands realize the importance of being present on these channels\, whether it’s responding to customer queries or complaints\, raising an issue with the wider world or managing PR statements. \n  \nOn Social Media\, every Customer Service interaction becomes a permanent\, searchable\, online record. Even private and direct messages can be easily screen-captured and shared with the world. Considering the viral nature of the platform\, is it worth the risk? \n  \nIn this workshop\, your staff will be trained to engage with your customers socially via networks like Twitter and Facebook to help them improve your company’s social service experience while avoid embarrassing and costly mistakes online. \n  \nThis course is aimed at businesses who already have established social media channels and an overall online presence. \n  \nTo learn more\, please click HERE. \n  \nTo Register\, please click HERE.
URL:https://muniserv.ca/event/managing-customer-conversations-through-chat-virtual-workshop
CATEGORIES:Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20231025T120000
DTEND;TZID=America/Toronto:20231025T130000
DTSTAMP:20260403T182627
CREATED:20231018T165646Z
LAST-MODIFIED:20231018T165646Z
UID:35760-1698235200-1698238800@muniserv.ca
SUMMARY:Webinar: The Role of Technology in Citizen Record Requests
DESCRIPTION:Citizen records requests are increasing year over year in both quantity and complexity. Join our October webinar to discover how tech solutions can ease the burden of managing your citizen request processes. \nTune in on Wednesday October 25\, 2023 at 12pm EST to learn: \n\n The priority citizen’s place on government transparency\nTools and methods to manage the complexity of record requests\nHow you can craft a digital solution for your community and its residents.\nSuccess stories from municipalities implementing their own digital solutions. Learn what your peers did best.\n\nRegister HERE.
URL:https://muniserv.ca/event/webinar-the-role-of-technology-in-citizen-record-requests
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/webp:https://muniserv.ca/wp-content/uploads/accesse11.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231115
DTEND;VALUE=DATE:20231124
DTSTAMP:20260403T182627
CREATED:20230926T132322Z
LAST-MODIFIED:20230926T132336Z
UID:35658-1700006400-1700783999@muniserv.ca
SUMMARY:CSPN's 7th Annual Women In Leadership Summit
DESCRIPTION:Each year\, Customer Service Professional’s Network (CSPN) hosts the Women-In-Leadership (WIL) Summit to celebrate the tenacious\, impactful\, and successful women working to advance their teams\, organizations\, and communities.    \nThis year’s WIL Summit theme is Leadership Without Limits\, and will feature skill-building and networking workshops\, keynote sessions\, a live awards ceremony\, and numerous roundtable discussions all focused on women in leadership. The virtual event will be held November 15-23\, 2023\, and attendees will have the opportunity to attend which sessions fit with their schedule and have access to all session recordings post-event.  \nWIL Summit delegates include leaders from municipalities\, various levels of government and corporations.  Join us as we recognize the women of note in your network who are decision-makers\, leaders\, mentors\, movers\, and shakers by nominating them for our WIL Awards.  All awards categories and our submissions portal can be found on https://mycspn.com/women-in-leadership/  \nThis year we have 12+ dynamic speakers who will lead conversations on topics including Diversity & Inclusion\, Career Development\, Leadership\, Enhancing Team Performance\, Resilience & Wellness and Innovation.  \nIn addition to our speaker series\, we will be celebrating our award winners on November 15th\, 2023.  \nJoin us to:   \n\nNetwork with 500+ professionals from 50+ organizations during daily virtual roundtable session \nAttend an engaging virtual keynote \nLearn and participate in 6 networking and 4 skill-builder workshops \nEngage in live discussion forums and chat rooms \nAccess all recorded content \n\n\nReceive a Women in Leadership Certification upon completion of the summit \nCelebrate with success and receive recognition during the live Award Ceremony \nNominate a leader or leaders in any of the 10 award categories. Award winners will be announced during our live Awards Ceremony. \n\n  \nWe look forward to welcoming you and your team for an opportunity to learn\, network and grow along dynamic leaders across sectors at this year’s WIL.  \nFor more information and ticket sales\, please contact us; 905-477-5544 or info@myCSPN.com\, or visit https://mycspn.com/women-in-leadership/
URL:https://muniserv.ca/event/cspns-7th-annual-women-in-leadership-summit
CATEGORIES:Conferences,Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20240605T093000
DTEND;TZID=America/Toronto:20240605T183000
DTSTAMP:20260403T182627
CREATED:20240223T185345Z
LAST-MODIFIED:20240223T185450Z
UID:36110-1717579800-1717612200@muniserv.ca
SUMMARY:23rd Annual CSPN Customer Experience Conference
DESCRIPTION:CSPN is thrilled to announce the revival of its CX Conference\, a full-day\, in-person event designed to delve into the ever-evolving realm of Customer Experience. Join us as leading brands and industry experts lead discussions on the intersection of emerging CX technologies\, shifting employee expectations\, and evolving customer demands! Immerse yourself in a day of enlightening conversations\, interactive sessions\, and invaluable networking opportunities tailored to revolutionize your CX strategies. Don’t miss this chance to explore the future of CX alongside peers and thought leaders. \nEvent details\nDate: Wednesday\, June 5th\, 2024\nTime: 9:30am-6:30pm\nLocation: The Bram and Bluma Appel Salon at Toronto Reference Library (789 Yonge St\, Toronto ON)\nWhat’s included: Breakfast\, lunch\, cocktail hour\, speaker sessions\, networking activities\, prize entry\, and much more!\n  \nUnmissable Session Topics:\n\n AI and Tech in CX: Discover cutting-edge AI innovations reshaping the customer experience landscape. \n Empowering Employees for Customer Success: Ignite passion and drive among your team for superior customer satisfaction. \n Leading the CX Revolution: Gain invaluable leadership insights from industry pioneers. \n️ Redefining Customer Service: Elevate your service standards with innovative approaches and best practices. \n Personal and Professional Advancement: Propel your career forward with expert guidance on growth and development strategies. \n Sustainable CX Strategies: Delve into eco-conscious practices revolutionizing the future of customer experience.\n Unlocking Success: Harnessing the Power of CX Benchmarks\, KPIs\, and OKRs. \n\n  \nTake advantage of our special offers\n  \nEarly Bird Tickets: Take advantage of discounted rates by purchasing Early Bird tickets. Secure your spot before we sell out! Purchase your pass through Eventbrite here or directly from CSPN via invoice by clicking the button below!\n  \nGroup Discounts and Members-Only Offers: Interested in group discounts or members-only offers? Email us at info@mycspn.com for more details. \n  \nFor more information and ticke4t sales\, please contact us; 905-477-5544 or info@myCSPN.com\, or visit https://mycspn.com/conference/. \n 
URL:https://muniserv.ca/event/23rd-annual-cspn-customer-experience-conference
CATEGORIES:Conferences
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/cspn-logo-for-web-1-e1695222901454.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20240620T100000
DTEND;TZID=America/Toronto:20240620T154500
DTSTAMP:20260403T182627
CREATED:20240612T173838Z
LAST-MODIFIED:20240612T173838Z
UID:36366-1718877600-1718898300@muniserv.ca
SUMMARY:Public Sector Procurement and Supply Chain Conference
DESCRIPTION:A one-day virtual symposium presented by the National Institute of Supply Chain Leaders (NISCL)\, the Public Sector Procurement & Supply Chain Conference features speakers including Federal leaders\, Municipality CPOs\, and industry experts. This one-day symposium has had an attendance of 350+ Public Sector professionals in the past. Procurement is evolving from being a back-office\, administrative support and compliance focused function to a more “front-office” strategic business enabler role. Join us for diverse perspectives and compelling dialogues. \n  \nSpeakers include:\n\nDavid Ho\, Chief Procurement Officer and EVP\, Program Strategy & Management\, Infrastructure Ontario\nAlexander Ralph\, Chief Procurement Officer and Director of Supply Chain\, City of Vancouver\nGenevieve Sharkey\, Chief Procurement Officer\, City of Toronto\nSohrab Sohrabi\, Chief Procurement Officer\, City of Edmonton\nKaren Owen\, SVP\, Strategy & Partnerships\, OECM (Moderator)\nSunita Chander\, Chief of Strategy\, Programs and Partnerships\, Supply Ontario\nJames Lin\, Vice President\, Enterprise Procurement\, OLG (Fireside Chat Host)\nRyan Androsoff\, CEO and Founder\, Think Digital\nPaul Emanuelli\, General Counsel and Managing Director\, Procurement Office\n\n  \nWhy Attend?\n\nExclusive Insights: Gain knowledge from key speakers including CPOs from major cities like Toronto\, Vancouver\, and Edmonton.\nCutting-Edge Topics: Dive into discussions on digital transformation\, AI in procurement\, sustainability\, and risk management.\nNetworking Opportunities: Connect with over 350 public sector professionals and engage in meaningful dialogues that drive innovation and collaboration.\nStrategic Growth: Learn about the centralization of public procurement and the benefits of a streamlined\, efficient procurement process.\nPractical Solutions: Discover strategies to enhance transparency\, agility\, and trust within your procurement processes.\n\n  \nConnect with Attendees from\n\n\n\n\n\nCity of Mississauga\nCity of Oshawa\nRegional Municipality of Durham\nTown of Midland\nCity of Vaughan\n\n\n\n\nMunicipality of Red Lake\nTown of Innisfil\nCity of London\nCity of Guelph\nTown of Oakville\n\n\n\n\n\nPricing\nIndividual Pricing\nMembers: $175 + Applicable Tax.\nInsiders: $195 + Applicable Tax\nNon-member: $225 + Applicable Tax \nUse Code MUNIX to get NISCL Member Price for all muniSERV Members. \nGroup Pricing\nJoin as a Team of 4 or more: $125 pp + Applicable Tax per installment\nTo know more about this offer\, please contact Gagan Dhaliwal at gdhaliwal@niscl.ca or (416) 977-7566 x2145 \nNo cost for people employed by a Corporate Subscription Partner. \n\n\n\n\n \nFor registration enquiries contact Gagan Dhaliwal\, gdhaliwal@niscl.ca\, (416) 977-7566 x2149 \n\n\n\n\nDon’t miss this opportunity to enhance your procurement strategies and connect with industry leaders. Use the code MUNIX to get special NISCL member pricing exclusively for muniSERV members. \nWe look forward to seeing you at the conference!
URL:https://muniserv.ca/event/public-sector-procurement-and-supply-chain-conference
LOCATION:Virtual – Zoom
CATEGORIES:Conferences,e-Summit,Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/NISCL_PsProcurementScConference.png
ORGANIZER;CN="NISCL":MAILTO:info@niscl.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240924
DTEND;VALUE=DATE:20240926
DTSTAMP:20260403T182627
CREATED:20240718T163147Z
LAST-MODIFIED:20240718T163147Z
UID:36449-1727136000-1727308799@muniserv.ca
SUMMARY:CSPN Citizen Service Summit - Virtual
DESCRIPTION:CSPN proudly presents the Citizen Summit\, a premier virtual event for public sector professionals happening on September 24th-25th. This two-day summit will feature leading brands and industry experts exploring the latest in digital transformation\, data privacy\, public sector innovation\, and strategies for building resilient communities. \nDive into a series of thought-provoking discussions\, interactive sessions\, and valuable opportunities aimed at enhancing your public sector strategies. This is a chance to connect with peers\, gain new insights\, and drive meaningful change in your organization. \nEvent Details: \n\nDate: September 24th-25th\, 2023\nFormat: Virtual Event\nWhat’s Included: Full access to all sessions\, breakout discussions\, and more!\n\nUnmissable Session Topics:\n\n AI Innovation with Citizen Engagement​: Explore how AI transforms citizen engagement by enhancing service delivery and personalizing public services.​\n Building Resilient Communities​: Addressing the challenges faced by municipalities and regions in Canada and discussing strategies to strengthen community resilience in the face of crises such as pandemics\, natural disasters\, and economic downturns.​\n Data Privacy and Cybersecurity​: Elevate your service standards with innovative approaches and best practices. ​\n️ Front-Line Service Innovation​: Discover the latest technologies and methods that improve efficiency and citizen satisfaction in front-line services.​\n Indigenous ​Relations​: Examine best practices for engaging with Indigenous communities and supporting reconciliation efforts.​\n\nAND MORE! \n  \nDon’t miss this opportunity to be at the forefront of public sector innovation. Register now and join us in shaping the future of government services! For any questions or to discuss sponsorship and thought leadership opportunities\, please contact info@mycspn.com. \n  \nTo learn more\, click HERE. \nTo register\, click HERE.  \n 
URL:https://muniserv.ca/event/cspn-citizen-service-summit-virtual
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/CSPN_Logo_Partner.png
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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20250220T130000
DTEND;TZID=America/Toronto:20250220T140000
DTSTAMP:20260403T182627
CREATED:20250205T163107Z
LAST-MODIFIED:20250205T163339Z
UID:36795-1740056400-1740060000@muniserv.ca
SUMMARY:Webinar: Securing Your Attack Surface with Phobos
DESCRIPTION:Join us to hear about the latest offerings from muniSERV. From an attack surface analysis and prevention offering to a strategic compensation database and more\, this webinar will inform you and bring you up to date on how muniSERV can help your municipality. \nRecent cyber attacks on Ontario’s municipalities have had crippling effects.  Ali-Reza Anghaie of the boutique security consulting team Phobos Group will demonstrate how their leading-edge technology works.  Their custom tailored engagements are a synthetic analog to real-world attacks\, and will teach your staff how to grapple with the current threat landscape. \nGreat plans are in works for the “Future of muniSERV”. As the municipal sector continues to transform itself with increasing complexity and vastness of services\, hear about how muniSERV can act as a conduit to channel information and services to you\, our municipal leadership\, answering the question\, “What can we do to make your task easier?” \nOn February 20\, join us for this free and open discussion with a small group of municipal decision-makers about how muniSERV can benefit municipalities. \nPresenters\nAli-Reza Anghaie\, Phobos Group\nAli-Reza Anghaie is a co-founder of Phobos Group\, a boutique information security services and products company. Having been on both red and blue teams\, Ali brings a wealth of adversary and defenders knowledge to the emergent threat landscape of 2025. \nSteven Desrocher\, muniSERV\nSteven Desrocher co-founded ASI after spending the first part of his career with the Ontario Ministry of Transportation (MTO) and the Ontario Good Roads Association (OGRA). Steven has a keen interest in the strategic use of information and the application of Business Intelligence tools to extract and utilize information for planning and operational purposes. Throughout his time at ASI\, he has guided the development of several data management applications for both web and desktop with a special focus on new process development. Working to improve the use of information technology tools and techniques led to the creation of the “Workbench” technology and for Steven has evolved into a quest for the “perfect solution”.
URL:https://muniserv.ca/event/webinar-securing-your-attack-surface-with-phobos
LOCATION:Virtual – Teams\, Canada
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/PhobosLogo_sm.png
ORGANIZER;CN="muniSERV":MAILTO:info@muniserv.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20250430T083000
DTEND;TZID=America/Toronto:20250430T173000
DTSTAMP:20260403T182627
CREATED:20250324T180457Z
LAST-MODIFIED:20250324T180457Z
UID:36903-1746001800-1746034200@muniserv.ca
SUMMARY:CSPN CX Conference 2025
DESCRIPTION:On April 30th 2025\, join us at Toronto’s iconic Old Mill for CSPN’s CX Conference—a must-attend event for anyone passionate about advancing customer experience. \nConnect with industry experts\, innovative brands\, and technology pioneers as we gather to discuss the latest trends\, share actionable insights\, and showcase transformative solutions that drive CX success. With a mix of panels\, keynotes\, and hands-on sessions led by trailblazers in CX\, attendees will dive deep into customer journey optimization\, data-driven decision-making\, and strategies to enhance customer loyalty across sectors. \n\n\n\n\n\n\nEvent Details\nDate: Wednesday\, April 30th 2025 \nTime: 8:45am – 5:30 pm \nLocation: The Old Mill\, Toronto ON \nWhat’s Included: Breakfast\, lunch\, cocktail hour\, networking opportunities\, speaker sessions\, free giveaways\, prize entry\, and much more! \nGeneral Admission Pricing: $499.00 \n\n\n\n\n\n\n\n\n\n\n\nSession topics you won’t want to miss\n\nThe Power of Data & AI in CX: Explore how AI\, machine learning\, and data analytics are revolutionizing customer experience.\nPersonalization & Customer-Centricity in a Digital World: Highlight advanced personalization techniques and the creation of seamless\, customer-centric digital experiences.\nDEI & Accessibility in Customer Experience: Discuss the importance of diversity\, equity\, inclusion\, and accessibility (DEI & A) in CX\, and how inclusive experiences impact brand loyalty.\nMetrics\, Feedback & ROI: Proving the Value of CX Initiatives: Emphasize the critical role of metrics and feedback in demonstrating the business impact of CX.\nAND MORE!\n\nWhy Should You Attend CSPN’s CX Conference?\n\nNetwork and Engage with Industry Leaders: Connect with a diverse audience of CX professionals and thought leaders.\nShowcase Your Brand: Highlight your commitment to innovation and customer-centricity.\nGain Exposure: Get recognized among industry peers and potential clients.\nContribute to Advancement: Play a pivotal role in the evolution of CX practices and thought leadership.\n\nTo learn more\, click HERE.  \nTo register\, click HERE. 
URL:https://muniserv.ca/event/cspn-cx-conference-2025
CATEGORIES:Conferences
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/CSPN-Conference-Public-Sector.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260211T130000
DTEND;TZID=America/Toronto:20260211T140000
DTSTAMP:20260403T182627
CREATED:20260115T174441Z
LAST-MODIFIED:20260115T175131Z
UID:37671-1770814800-1770818400@muniserv.ca
SUMMARY:Our Knowledge Partners Present... Tools for Your Municipality!
DESCRIPTION:With a plethora of technology tools available in today’s marketplace\, municipal staff have the challenge of sifting through the offerings and determining which tools offer the most in terms of productivity and attaining the goals and objectives set out by their councils and leadership. This webinar will showcase the benefits of various tools and services available to municipal decision-makers with a focus on productivity and transparency. \n  \nPresentation 1 – Dye and Durham\nZero-Cost Digital Transformation: Maximizing Municipal Revenue via Dye & Durham Tax & Utility Online Marketplace Solution \nPresented by Mishara Wick \nJoin us to discover how Ontario municipalities are revolutionizing their tax and utility services through TCOL’s zero-cost digital platform. This session highlights how to transition from manual workflows to a high-velocity\, e-commerce environment that serves both your staff and the professional community. Learn how to reduce municipal risk while providing the legal and financial community with the instant data they need to keep Ontario’s economy moving at no cost to municipalities. \nKey Takeaways: \n\nInstant Fulfillment\nAODA Compliance Made Simple\nZero-Cost IT Innovation\nFull-Time Customer Service Included\nRevenue & Margin Growth\n\n  \nPresentation 2 – ASSOCIUM\nMunicipal Compensation Database (MCD): Municipal Compensation Information at Your Fingertips \nPresented by Nalini Barma and Melissa Rivers \nMCD is a platform with CAO leadership in mind that’s based on municipal Human Resources principles. It’s being brought to you by organizations that know municipalities best. \n“MCD is a cloud-based platform to collect and aggregate current municipal compensation and human resources information\, tailored for delivery directly to municipal users.” It also includes Council Compensation\, Job Descriptions and Organizational Charts. \nMCD will revolutionize the way municipalities share and access compensation and human resources data\, while supporting the province’s shared servicing initiative. \n  \nPresentation 3 – CAFAE\nCanadian Association for Facility and Asset Information: Who We Are and Why We Matter \nPresented by Marcia O’Connor \nFormed to address the growing demand for skilled professionals who can manage the built environment with confidence\, CAFAE is designed by practitioners\, for practitioners. Our programs and initiatives span multiple sectors\, ensuring professionals are equipped with both the foundational skills and advanced strategies needed to excel in their roles. \nCAFAE empowers facility and asset management professionals through applied\, standards-aligned education and knowledge-sharing opportunities. We focus on developing practical skills\, leadership capacity\, and forward-looking strategies that help organizations deliver safe\, sustainable\, and high-quality services. \n 
URL:https://muniserv.ca/event/our-knowledge-partners-present-tools-for-your-municipality
LOCATION:Virtual – Teams\, Canada
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/WebinarBanner_NewPartners_Site_2026-01-15.png
ORGANIZER;CN="muniSERV":MAILTO:info@muniserv.ca
END:VEVENT
END:VCALENDAR