MuniSERV

Webinar: Can you outsource your FOI?﻿
2023-06-28 15:00 - 16:00 (America/Toronto)
Join us!

Wednesday, June 28, 2023
12:00 p.m. 1:00 p.m. PST

Click HERE for more information and to register
Did you know that you can get help with processing your FOI/ATIP requests? Join our FOI/ATIP Manager, Adrian Chalifour, for a free webinar as explore the implications, requirements, and opportunities for getting outsourced assistance in processing FOI/ATIP requests.
Most people don’t know how much effort and how many resources are dedicated to processing Freedom of Information or Access to Information requests. Freedom of public information is a critical component of our democratic society but meeting the legislated timelines can often be a stressful and unrealistic expectation for a lot of public sector departments. At the same time, many public sector bodies struggle to find qualified talent that can adequately perform the required duties of processing these requests.
What you might not know, is that processing FOI/ATIP requests is job that you can completely outsource.
Join us on Wednesday June 28th @ 12pm PDT / 3pm EDT for an engaging webinar where we’re going to look at the implications, requirements, and possibilities of outsourcing FOI requests to help you answer some of the most common questions:
🔍 Is it permissible to outsource FOI/ATIP requests in Canada?
🔍 How exactly does an outsourced FOI/ATIP shop operate?
🔍 Which specific tasks can be effectively outsourced, and which ones require an internal approach?
🔍 What should you consider when selecting a consulting company? (Credentials, experience, location, policies, privacy, and security, etc.)
This webinar will be hosted by Adrian Chalifour, FOI/ATIP Manager at PrivacyWorks Consulting Inc. Adrian has been in the world of access requests for more than 10 years and currently runs a team of analysts helping public sector bodies across Canada manage their FOI and ATIP requests.

Half-Day Understanding Emotional Intelligence Virtual Course
2023-09-28 09:00 - 12:00
The ability to interact effectively on a team with your internal and external customers is an essential business skill. Organizations rely on cohesive teams to accomplish goals, satisfy customer requirements, contribute innovative solutions to problems, and improve the bottom-line.

One’s intellectual and technical abilities are not enough to develop teams to their fullest potential. Teams require trust and the ability to communicate despite disagreements, conflicts, and change.

Developing emotional intelligence (EI) is an important ingredient in building effective teams because it involves the self-management of one’s own reactions to stress, tense situations, dealings with different and difficult people, and organizational change. It also enables individuals on teams to be more in tune with the needs and reactions of others for improved trust, motivation, innovation, and performance.

In this workshop, participants will gain insights about what emotional intelligence is, how it differs from one’s IQ, and how to use it effectively to build team relationships with others for enhanced synergy, trust, productivity, and performance.

For more information, please click HERE.

To Register, please click HERE.

Webinar - Implement a Digital Approach to Citizen Communication
2023-09-28 12:00 - 13:00
Learn why taking a digital approach to citizen communication is a critical component to service delivery in Small and Medium Sized local governments. Explore the tools and techniques other similar-sized municipalities are using today.
Join us for an exclusive webinar designed for municipal leaders and decision makers. Tune in on Thursday September 28, 2023 at 12pm EST to learn:

How important digital access truly is to your citizens
The tools that are proven to work (and the ones that don’t)
How you can craft a digital solution for your community and its residents

Read more about the event and register HERE.

Managing Customer Conversations through Chat - Virtual Workshop
2023-10-05 09:00 - 12:00
Consumers are increasingly turning to social media to air frustrations or grievances that they are having with a particular company. Alongside this, audiences are also looking at your social media channels to be an effective first port of call for any big announcements, both good and bad. Our course will help brands realize the importance of being present on these channels, whether it’s responding to customer queries or complaints, raising an issue with the wider world or managing PR statements.

On Social Media, every Customer Service interaction becomes a permanent, searchable, online record. Even private and direct messages can be easily screen-captured and shared with the world. Considering the viral nature of the platform, is it worth the risk?

In this workshop, your staff will be trained to engage with your customers socially via networks like Twitter and Facebook to help them improve your company’s social service experience while avoid embarrassing and costly mistakes online.

This course is aimed at businesses who already have established social media channels and an overall online presence.

To learn more, please click HERE.

To Register, please click HERE.

Webinar: The Role of Technology in Citizen Record Requests
2023-10-25 12:00 - 13:00
Citizen records requests are increasing year over year in both quantity and complexity. Join our October webinar to discover how tech solutions can ease the burden of managing your citizen request processes.
Tune in on Wednesday October 25, 2023 at 12pm EST to learn:

The priority citizen’s place on government transparency
Tools and methods to manage the complexity of record requests
How you can craft a digital solution for your community and its residents.
Success stories from municipalities implementing their own digital solutions. Learn what your peers did best.

Register HERE.

CSPN's 7th Annual Women In Leadership Summit
2023-11-15 - 2023-11-23
Each year, Customer Service Professional’s Network (CSPN) hosts the Women-In-Leadership (WIL) Summit to celebrate the tenacious, impactful, and successful women working to advance their teams, organizations, and communities.
This year’s WIL Summit theme is Leadership Without Limits, and will feature skill-building and networking workshops, keynote sessions, a live awards ceremony, and numerous roundtable discussions all focused on women in leadership. The virtual event will be held November 15-23, 2023, and attendees will have the opportunity to attend which sessions fit with their schedule and have access to all session recordings post-event.
WIL Summit delegates include leaders from municipalities, various levels of government and corporations.  Join us as we recognize the women of note in your network who are decision-makers, leaders, mentors, movers, and shakers by nominating them for our WIL Awards. All awards categories and our submissions portal can be found on https://mycspn.com/women-in-leadership/
This year we have 12+ dynamic speakers who will lead conversations on topics including Diversity & Inclusion, Career Development, Leadership, Enhancing Team Performance, Resilience & Wellness and Innovation.
In addition to our speaker series, we will be celebrating our award winners on November 15th, 2023.
Join us to:

Network with 500+ professionals from 50+ organizations during daily virtual roundtable session
Attend an engaging virtual keynote
Learn and participate in 6 networking and 4 skill-builder workshops
Engage in live discussion forums and chat rooms
Access all recorded content

Receive a Women in Leadership Certification upon completion of the summit
Celebrate with success and receive recognition during the live Award Ceremony
Nominate a leader or leaders in any of the 10 award categories. Award winners will be announced during our live Awards Ceremony.

We look forward to welcoming you and your team for an opportunity to learn, network and grow along dynamic leaders across sectors at this year’s WIL.
For more information and ticket sales, please contact us; 905-477-5544 or info@myCSPN.com, or visit https://mycspn.com/women-in-leadership/

23rd Annual CSPN Customer Experience Conference
2024-06-05 09:30 - 18:30
CSPN is thrilled to announce the revival of its CX Conference, a full-day, in-person event designed to delve into the ever-evolving realm of Customer Experience. Join us as leading brands and industry experts lead discussions on the intersection of emerging CX technologies, shifting employee expectations, and evolving customer demands! Immerse yourself in a day of enlightening conversations, interactive sessions, and invaluable networking opportunities tailored to revolutionize your CX strategies. Don’t miss this chance to explore the future of CX alongside peers and thought leaders.
Event details
Date: Wednesday, June 5th, 2024
Time: 9:30am-6:30pm
Location: The Bram and Bluma Appel Salon at Toronto Reference Library (789 Yonge St, Toronto ON)
What’s included: Breakfast, lunch, cocktail hour, speaker sessions, networking activities, prize entry, and much more!

Unmissable Session Topics:

AI and Tech in CX: Discover cutting-edge AI innovations reshaping the customer experience landscape.
Empowering Employees for Customer Success: Ignite passion and drive among your team for superior customer satisfaction.
Leading the CX Revolution: Gain invaluable leadership insights from industry pioneers.
️ Redefining Customer Service: Elevate your service standards with innovative approaches and best practices.
Personal and Professional Advancement: Propel your career forward with expert guidance on growth and development strategies.
Sustainable CX Strategies: Delve into eco-conscious practices revolutionizing the future of customer experience.
Unlocking Success: Harnessing the Power of CX Benchmarks, KPIs, and OKRs.

Take advantage of our special offers

Early Bird Tickets: Take advantage of discounted rates by purchasing Early Bird tickets. Secure your spot before we sell out! Purchase your pass through Eventbrite here or directly from CSPN via invoice by clicking the button below!

Group Discounts and Members-Only Offers: Interested in group discounts or members-only offers? Email us at info@mycspn.com for more details.

For more information and ticke4t sales, please contact us; 905-477-5544 or info@myCSPN.com, or visit https://mycspn.com/conference/.

Public Sector Procurement and Supply Chain Conference
2024-06-20 10:00 - 15:45 | Virtual – Zoom
A one-day virtual symposium presented by the National Institute of Supply Chain Leaders (NISCL), the Public Sector Procurement & Supply Chain Conference features speakers including Federal leaders, Municipality CPOs, and industry experts. This one-day symposium has had an attendance of 350+ Public Sector professionals in the past. Procurement is evolving from being a back-office, administrative support and compliance focused function to a more “front-office” strategic business enabler role. Join us for diverse perspectives and compelling dialogues.

Speakers include:

David Ho, Chief Procurement Officer and EVP, Program Strategy & Management, Infrastructure Ontario
Alexander Ralph, Chief Procurement Officer and Director of Supply Chain, City of Vancouver
Genevieve Sharkey, Chief Procurement Officer, City of Toronto
Sohrab Sohrabi, Chief Procurement Officer, City of Edmonton
Karen Owen, SVP, Strategy & Partnerships, OECM (Moderator)
Sunita Chander, Chief of Strategy, Programs and Partnerships, Supply Ontario
James Lin, Vice President, Enterprise Procurement, OLG (Fireside Chat Host)
Ryan Androsoff, CEO and Founder, Think Digital
Paul Emanuelli, General Counsel and Managing Director, Procurement Office

Why Attend?

Exclusive Insights: Gain knowledge from key speakers including CPOs from major cities like Toronto, Vancouver, and Edmonton.
Cutting-Edge Topics: Dive into discussions on digital transformation, AI in procurement, sustainability, and risk management.
Networking Opportunities: Connect with over 350 public sector professionals and engage in meaningful dialogues that drive innovation and collaboration.
Strategic Growth: Learn about the centralization of public procurement and the benefits of a streamlined, efficient procurement process.
Practical Solutions: Discover strategies to enhance transparency, agility, and trust within your procurement processes.

Connect with Attendees from

City of Mississauga
City of Oshawa
Regional Municipality of Durham
Town of Midland
City of Vaughan

Municipality of Red Lake
Town of Innisfil
City of London
City of Guelph
Town of Oakville

Pricing
Individual Pricing
Members: $175 + Applicable Tax.
Insiders: $195 + Applicable Tax
Non-member: $225 + Applicable Tax
Use Code MUNIX to get NISCL Member Price for all muniSERV Members.
Group Pricing
Join as a Team of 4 or more: $125 pp + Applicable Tax per installment
To know more about this offer, please contact Gagan Dhaliwal at gdhaliwal@niscl.ca or (416) 977-7566 x2145
No cost for people employed by a Corporate Subscription Partner.

For registration enquiries contact Gagan Dhaliwal, gdhaliwal@niscl.ca, (416) 977-7566 x2149

Don’t miss this opportunity to enhance your procurement strategies and connect with industry leaders. Use the code MUNIX to get special NISCL member pricing exclusively for muniSERV members.
We look forward to seeing you at the conference!

CSPN Citizen Service Summit - Virtual
2024-09-24 - 2024-09-25
CSPN proudly presents the Citizen Summit, a premier virtual event for public sector professionals happening on September 24th-25th. This two-day summit will feature leading brands and industry experts exploring the latest in digital transformation, data privacy, public sector innovation, and strategies for building resilient communities.
Dive into a series of thought-provoking discussions, interactive sessions, and valuable opportunities aimed at enhancing your public sector strategies. This is a chance to connect with peers, gain new insights, and drive meaningful change in your organization.
Event Details:

Date: September 24th-25th, 2023
Format: Virtual Event
What’s Included: Full access to all sessions, breakout discussions, and more!

Unmissable Session Topics:

AI Innovation with Citizen Engagement​: Explore how AI transforms citizen engagement by enhancing service delivery and personalizing public services.​
Building Resilient Communities​: Addressing the challenges faced by municipalities and regions in Canada and discussing strategies to strengthen community resilience in the face of crises such as pandemics, natural disasters, and economic downturns.​
Data Privacy and Cybersecurity​: Elevate your service standards with innovative approaches and best practices. ​
️ Front-Line Service Innovation​: Discover the latest technologies and methods that improve efficiency and citizen satisfaction in front-line services.​
Indigenous ​Relations​: Examine best practices for engaging with Indigenous communities and supporting reconciliation efforts.​

AND MORE!

Don’t miss this opportunity to be at the forefront of public sector innovation. Register now and join us in shaping the future of government services! For any questions or to discuss sponsorship and thought leadership opportunities, please contact info@mycspn.com.

To learn more, click HERE.
To register, click HERE.

Webinar: Securing Your Attack Surface with Phobos
2025-02-20 13:00 - 14:00 | Virtual – Teams, Canada
Join us to hear about the latest offerings from muniSERV. From an attack surface analysis and prevention offering to a strategic compensation database and more, this webinar will inform you and bring you up to date on how muniSERV can help your municipality.
Recent cyber attacks on Ontario’s municipalities have had crippling effects. Ali-Reza Anghaie of the boutique security consulting team Phobos Group will demonstrate how their leading-edge technology works. Their custom tailored engagements are a synthetic analog to real-world attacks, and will teach your staff how to grapple with the current threat landscape.
Great plans are in works for the “Future of muniSERV”. As the municipal sector continues to transform itself with increasing complexity and vastness of services, hear about how muniSERV can act as a conduit to channel information and services to you, our municipal leadership, answering the question, “What can we do to make your task easier?”
On February 20, join us for this free and open discussion with a small group of municipal decision-makers about how muniSERV can benefit municipalities.
Presenters
Ali-Reza Anghaie, Phobos Group
Ali-Reza Anghaie is a co-founder of Phobos Group, a boutique information security services and products company. Having been on both red and blue teams, Ali brings a wealth of adversary and defenders knowledge to the emergent threat landscape of 2025.
Steven Desrocher, muniSERV
Steven Desrocher co-founded ASI after spending the first part of his career with the Ontario Ministry of Transportation (MTO) and the Ontario Good Roads Association (OGRA). Steven has a keen interest in the strategic use of information and the application of Business Intelligence tools to extract and utilize information for planning and operational purposes. Throughout his time at ASI, he has guided the development of several data management applications for both web and desktop with a special focus on new process development. Working to improve the use of information technology tools and techniques led to the creation of the “Workbench” technology and for Steven has evolved into a quest for the “perfect solution”.

CSPN CX Conference 2025
2025-04-30 08:30 - 17:30
On April 30th 2025, join us at Toronto’s iconic Old Mill for CSPN’s CX Conference—a must-attend event for anyone passionate about advancing customer experience.
Connect with industry experts, innovative brands, and technology pioneers as we gather to discuss the latest trends, share actionable insights, and showcase transformative solutions that drive CX success. With a mix of panels, keynotes, and hands-on sessions led by trailblazers in CX, attendees will dive deep into customer journey optimization, data-driven decision-making, and strategies to enhance customer loyalty across sectors.

Event Details
Date: Wednesday, April 30th 2025
Time: 8:45am – 5:30 pm
Location: The Old Mill, Toronto ON
What’s Included: Breakfast, lunch, cocktail hour, networking opportunities, speaker sessions, free giveaways, prize entry, and much more!
General Admission Pricing: $499.00

Session topics you won’t want to miss

The Power of Data & AI in CX: Explore how AI, machine learning, and data analytics are revolutionizing customer experience.
Personalization & Customer-Centricity in a Digital World: Highlight advanced personalization techniques and the creation of seamless, customer-centric digital experiences.
DEI & Accessibility in Customer Experience: Discuss the importance of diversity, equity, inclusion, and accessibility (DEI & A) in CX, and how inclusive experiences impact brand loyalty.
Metrics, Feedback & ROI: Proving the Value of CX Initiatives: Emphasize the critical role of metrics and feedback in demonstrating the business impact of CX.
AND MORE!

Why Should You Attend CSPN’s CX Conference?

Network and Engage with Industry Leaders: Connect with a diverse audience of CX professionals and thought leaders.
Showcase Your Brand: Highlight your commitment to innovation and customer-centricity.
Gain Exposure: Get recognized among industry peers and potential clients.
Contribute to Advancement: Play a pivotal role in the evolution of CX practices and thought leadership.

To learn more, click HERE.
To register, click HERE.

Our Knowledge Partners Present... Tools for Your Municipality!
2026-02-11 13:00 - 14:00 | Virtual – Teams, Canada
With a plethora of technology tools available in today’s marketplace, municipal staff have the challenge of sifting through the offerings and determining which tools offer the most in terms of productivity and attaining the goals and objectives set out by their councils and leadership. This webinar will showcase the benefits of various tools and services available to municipal decision-makers with a focus on productivity and transparency.

Presentation 1 – Dye and Durham
Zero-Cost Digital Transformation: Maximizing Municipal Revenue via Dye & Durham Tax & Utility Online Marketplace Solution
Presented by Mishara Wick
Join us to discover how Ontario municipalities are revolutionizing their tax and utility services through TCOL’s zero-cost digital platform. This session highlights how to transition from manual workflows to a high-velocity, e-commerce environment that serves both your staff and the professional community. Learn how to reduce municipal risk while providing the legal and financial community with the instant data they need to keep Ontario’s economy moving at no cost to municipalities.
Key Takeaways:

Instant Fulfillment
AODA Compliance Made Simple
Zero-Cost IT Innovation
Full-Time Customer Service Included
Revenue & Margin Growth

Presentation 2 – ASSOCIUM
Municipal Compensation Database (MCD): Municipal Compensation Information at Your Fingertips
Presented by Nalini Barma and Melissa Rivers
MCD is a platform with CAO leadership in mind that’s based on municipal Human Resources principles. It’s being brought to you by organizations that know municipalities best.
“MCD is a cloud-based platform to collect and aggregate current municipal compensation and human resources information, tailored for delivery directly to municipal users.” It also includes Council Compensation, Job Descriptions and Organizational Charts.
MCD will revolutionize the way municipalities share and access compensation and human resources data, while supporting the province’s shared servicing initiative.

Presentation 3 – CAFAE
Canadian Association for Facility and Asset Information: Who We Are and Why We Matter
Presented by Marcia O’Connor
Formed to address the growing demand for skilled professionals who can manage the built environment with confidence, CAFAE is designed by practitioners, for practitioners. Our programs and initiatives span multiple sectors, ensuring professionals are equipped with both the foundational skills and advanced strategies needed to excel in their roles.
CAFAE empowers facility and asset management professionals through applied, standards-aligned education and knowledge-sharing opportunities. We focus on developing practical skills, leadership capacity, and forward-looking strategies that help organizations deliver safe, sustainable, and high-quality services.
