BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//MuniSERV - ECPv6.15.12.2//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://muniserv.ca
X-WR-CALDESC:Events for MuniSERV
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/Toronto
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20200308T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20201101T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20210314T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20211107T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20220313T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20221106T060000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210302T130000
DTEND;TZID=America/Toronto:20210304T173000
DTSTAMP:20260403T184218
CREATED:20210205T192036Z
LAST-MODIFIED:20210205T192036Z
UID:30149-1614690000-1614879000@muniserv.ca
SUMMARY:Supply Chain Strategy For Manufacturing Leaders
DESCRIPTION:Are you leading the Economic Development\, Job Creation and Trade for Your Region?  This is for you. \nARE YOUR TEAMS AND CLIENTS READY WITH A STRATEGY THAT ADDRESSES THE EVOLVING MANUFACTURING LANDSCAPE? \nSupply Chain Strategy For Manufacturing Leaders – An Initiative By Supply Chain Canada\, Ontario Institute in Collaboration With NGEN \nDate: March 02 – March 04\, 2021 \nAs the economic landscape evolves\, customer expectations shift and the role of supply chain becomes more integral to economic growth\, this course offers relevant practices that can help build a scalable and actionable strategy. \nLearn how you can take advantage of NGen’s 50% subsidy to pursue this course. \nLearn More 
URL:https://muniserv.ca/event/supply-chain-strategy-for-manufacturing-leaders
CATEGORIES:Training Sessions
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210305T130000
DTEND;TZID=America/Toronto:20210305T140000
DTSTAMP:20260403T184218
CREATED:20210223T132249Z
LAST-MODIFIED:20210223T132249Z
UID:30595-1614949200-1614952800@muniserv.ca
SUMMARY:Canada Healthy Communities Initiative Webinar
DESCRIPTION:Canada Healthy Communities Initiative Webinar – March 5\n\nDescription \nThe Government of Canada has announced that the Community Foundations of Canada\, along with the Canadian Urban Institute\, are now accepting proposals for access to $31 million under the Healthy Communities Initiative. Please join us on Friday\, March 5th at 1 p.m. EST for a hands-on webinar as we walk through how to apply and share ideas from communities that use Penelope software to assist those most affected by COVID-19.\n\nTime \n\nMar 5\, 2021 01:00 PM in Eastern Time (US and Canada) \nLearn more by viewing our recent article. \nRegister here
URL:https://muniserv.ca/event/canada-healthy-communities-initiative-webinar
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/928b6f1b-6ad3-4350-928c-d998b7ad2af1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210308T120000
DTEND;TZID=America/Toronto:20210308T123000
DTSTAMP:20260403T184218
CREATED:20210227T181447Z
LAST-MODIFIED:20210227T181447Z
UID:30654-1615204800-1615206600@muniserv.ca
SUMMARY:Free Webinar- Up Your Game: Choose to Challenge Yourself
DESCRIPTION:In Celebration of International Women’s Day on March 8 – Prism Group Int’n presents: \nIWD2021 “Up Your Game: Choose to Challenge Yourself” \n\n\nYou likely seldom question your attitudes\, perceptions and beliefs. It’s difficult and challenging to see the world through a lens that is not of your making. Yet\, sometimes your biases and lenses get in the way of your own fulfillment and success because of the level of “fact” you place on them either consciously or unconsciously.\n\n\n\n\nSo\, Up Your Game: Choose to Challenge Yourself! \n\n\n\n\n\nLearn More about this special complimentary webinar\, in celebration of International Women’s Day! \n\n\n\nJoin me\, Sophie Mathewson\, PCC\, Strategic Advisor & Coach – on Monday\, March 8th at noon (EST) for a virtual Brown Bag Lunch n’ Learn \nRegister Here!
URL:https://muniserv.ca/event/free-webinar-up-your-game-choose-to-challenge-yourself
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/IWD-2021_PrismGroup-e1614449574240.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210323T120000
DTEND;TZID=America/Toronto:20210323T130000
DTSTAMP:20260403T184218
CREATED:20210305T163812Z
LAST-MODIFIED:20210305T163812Z
UID:30741-1616500800-1616504400@muniserv.ca
SUMMARY:Free Webinar - Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
DESCRIPTION:Customer Service Excellence – Maximizing Efficiency and Improving Customer Service \n March 23rd  12pm – 1pm EST \nAccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government \nIs your municipality looking for ways to improve your complaint and service request management? Do you want to better understand the issues citizens are bringing to your municipality? Would you like for your citizens to be able to view and update the issues they bring to your municipality? \nWould you like valuable reports for your department heads and council? How about collaborating with staff on the issues they are managing? Want to streamline services requests and effectively manage them? \nAccessE11 is a cloud-based\, easy-to-use software solution to assist municipalities in better managing\, tracking and reporting citizen inquiries\, issues and complaints impacting your community. \nRegister for our March Webinar to learn about all of this and more! \nPresented in Partnership with The Ontario Municipal Leadership Institute \n                    \n 
URL:https://muniserv.ca/event/free-webinar-customer-service-excellence-maximizing-efficiency-and-improving-customer-service
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/webinarab-002.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210331T113000
DTEND;TZID=America/Toronto:20210331T123000
DTSTAMP:20260403T184218
CREATED:20201203T131352Z
LAST-MODIFIED:20201203T131352Z
UID:28902-1617190200-1617193800@muniserv.ca
SUMMARY:Making Procurement Work in Your Small Municipality
DESCRIPTION:The Procurement Drop-In – Monthly Call-In Show\nJoin us for an interactive 30-40 minute presentation on relevant topics in by experts who work in the field of municipal procurement. Stick around after each session to get answers to your burning questions! \nComplementary Online Training – Session #3 – Making Procurement Work in Your Small Municipality \nDoing procurement without procurement staff? This session is designed for you. In this session we review a checklist of items that small municipalities should have in place to operate a do-it-yourself procurement model while managing legal\, operational and reputational risks associated with procurement.   \nWhat You’ll Learn: Building a governance framework that facilitates a DIY model for procurement. \nRegister here \nThis is one of six (6) complimentary training sessions on municipal procurement.  Be sure to check out the others here.
URL:https://muniserv.ca/event/making-procurement-work-in-your-small-municipality
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Procurement-Small-municipalities-AdobeStock_214552627-002-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210415T120000
DTEND;TZID=America/Toronto:20210415T130000
DTSTAMP:20260403T184218
CREATED:20210407T120332Z
LAST-MODIFIED:20210407T130539Z
UID:31194-1618488000-1618491600@muniserv.ca
SUMMARY:Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
DESCRIPTION:April 15th 12pm – 1 pm EST \nCustomer Service Excellence – Maximizing Efficiency and Improving Customer Service \nAccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government \nProduce better relationships with citizens through automated status updates with a highly-integrated platform your staff will love. \n\nIs your municipality looking for ways to improve your complaint and service request management?\nDo you want to better understand the issues citizens are bringing to your municipality?\nWould you like for your citizens to be able to view and update the issues they bring to your municipality?\nWould you like valuable reports for your department heads and council?\nHow about collaborating with staff on the issues they are managing?\nWant to streamline services requests and effectively manage them?\n\nAccessE11 is a cloud-based\, easy-to-use software solution to assist municipalities in better managing\, tracking and reporting citizen inquiries\, issues and complaints impacting your community. \nRegister for our April Webinar to learn about all of this and more! \nPresented in Partnership with The Ontario Municipal Leadership Institute \n           
URL:https://muniserv.ca/event/customer-service-excellence-maximizing-efficiency-and-improving-customer-service-3
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/citizen-engagement-002.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210422T130000
DTEND;TZID=America/Toronto:20210422T140000
DTSTAMP:20260403T184218
CREATED:20210324T183016Z
LAST-MODIFIED:20210324T183016Z
UID:30996-1619096400-1619100000@muniserv.ca
SUMMARY:Digital Speaker Series - An Introduction to Surety Bonds
DESCRIPTION:bids&tenders Digital Speaker Series \nAn Introduction to Surety Bonds \nPresented in partnership with the Surety Association of Canada\, Steve Ness and Sharon Clark-Koufis have been invited to speak on the growing prevalence of e-bonding.  \n\n\nThis one-hour session will cover the following topics: \n\nOverview of Surety Bonds – What are they? How do they work?\nIn-depth review of standard construction bonds\nE-bonds – What are they? What are the benefits?\nMyths & misconceptions of surety bonds\nContractor default – what happens during the claim process?\nBonds for non-construction obligations (e.g.. maintenance/service contracts)\nQ&A\n\nRegister now for an overview of surety bonds\, including a discussion on e-bonding and the myths & misconceptions of surety bonds. Thurs Apr 22 at 1:00 PM ET.
URL:https://muniserv.ca/event/digital-speaker-series-an-introduction-to-surety-bonds
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210427T100000
DTEND;TZID=America/Toronto:20210427T110000
DTSTAMP:20260403T184218
CREATED:20210331T144417Z
LAST-MODIFIED:20210331T144417Z
UID:31093-1619517600-1619521200@muniserv.ca
SUMMARY:Digital Speaker Series - Trade Treaty Obligations in Canadian Public Sector Procurement
DESCRIPTION:It has been nearly four years since the implementation of CETA and CFTA. In that time we have seen the arrival of CPTPP\, the shift from NAFTA to CUSMA and Canada’s continued negotiation of more public procurement agreements. Join public procurement lawyer Timothy Cullen’s interactive presentation for: \n\nan overview of applicable trade treaty procurement rules;\na post-implementation update on the trade treaties in force; and\ninsights on what lies ahead.\n\n\n\nJoin us Tuesday\, April 27 at 10:00 AM ET to learn more!  \nLearn More & Register Here
URL:https://muniserv.ca/event/digital-speaker-series-trade-treaty-obligations-in-canadian-public-sector-procurement
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210428T113000
DTEND;TZID=America/Toronto:20210428T123000
DTSTAMP:20260403T184218
CREATED:20201203T131709Z
LAST-MODIFIED:20201203T132302Z
UID:28904-1619609400-1619613000@muniserv.ca
SUMMARY:How to Deal with Unhappy Bidders
DESCRIPTION:The Procurement Drop-In – Monthly Call-In Show\nJoin us for an interactive 30-40 minute presentation on relevant topics in by experts who work in the field of municipal procurement. Stick around after each session to get answers to your burning questions! \nComplementary Session # 4 – How to Deal with Unhappy Bidders \nThe CFTA and CETA have provided unhappy suppliers with new legal rights and remedies including a right to a debrief and new avenues of complaint.  We’ll look at the do’s and don’ts of handling bidder complaints. \nWhat You’ll Learn: Why you should offer debriefings and tips on how to effectively manage complaints to head off future litigation. \nRegister here \nThis is one of six (6) complimentary training sessions on municipal procurement.  Be sure to check out the others here. \n \n 
URL:https://muniserv.ca/event/how-to-deal-with-unhappy-bidders
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Procurement-Angry-AdobeStock_136501551-002-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210429T130000
DTEND;TZID=America/Toronto:20210429T140000
DTSTAMP:20260403T184218
CREATED:20210324T183906Z
LAST-MODIFIED:20210324T183906Z
UID:31001-1619701200-1619704800@muniserv.ca
SUMMARY:Digital Speaker Series - Debrief is Not a Dirty Word!
DESCRIPTION:bids&tenders – Digital Speaker Series – Debrief is Not a Dirty Word!\n\n\n\n\nJoin Doreen Wong\, Principal Consultant with Robinson Global Management\, for a webinar shining a spotlight on public sector debriefs. \n\n\nDo you ever wonder why you have to give debriefs or what you should or should not say in debriefs? Does the thought of conducting debriefs cause you to break out in a cold sweat? Then\, join Doreen as she offers the “real talk” on: \n\nWIIFM – What’s in it for me (my organization)?\nDo’s & Don’ts in Delivering Debriefs\nMove the Needle on Debriefs: From Dodgy & Disturbing to Diligent & Defensible \n\nRegister to join us Thursday\, April 29 at 1:00 PM ET to learn more! 
URL:https://muniserv.ca/event/digital-speaker-series-debrief-is-not-a-dirty-word
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210503T163000
DTEND;TZID=America/Toronto:20210503T173000
DTSTAMP:20260403T184218
CREATED:20210412T143906Z
LAST-MODIFIED:20210412T175227Z
UID:31276-1620059400-1620063000@muniserv.ca
SUMMARY:Industry Standard Bid Documents vs. Agency Specific Bid Documents
DESCRIPTION:Industry Standard Bid Documents Versus Agency Specific Bid Documents \nDate:  May 3\, 2021 \nTime:  at 4:30 p.m. EDT \nLocation:  Zoom Virtual Platform \nThere are merits to using your internal bid documents but sometimes that isn’t possible. We will explore and compare industry standard bid documents versus internal templates. Join our panel to learn everything you need to know about how to create value in the process regardless of which bid documents you use. \nModerator:\n\nMichelle Palmer CSCMP\, CPPB– Manager of Purchasing\, Risk and Asset Management\, City of Owen Sound \nPanelists: \nJackie Osti – Manager of Purchasing and Risk Management Services\, County of Wellington\nVictoria Mirlocca\, CPPB\, C.Mgr.\, C.I.M\, CMM II – Procurement Manager\, Client Relations & Category Management\, City of Vaughan\nTina Iacoe – Procurement Manager\, City of Hamilton \nPricing \nMember Price: $10\nNon-Member Price: $15 \nEarn 2 CPD Points \nRegister here
URL:https://muniserv.ca/event/industry-standard-bid-documents-vs-agency-specific-bid-documents
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/19-2612-Supply_Chain_Canada_Ontario-Public-Buyers-Association_April_12_2021_V2-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210504T100000
DTEND;TZID=America/Toronto:20210504T113000
DTSTAMP:20260403T184218
CREATED:20210331T143821Z
LAST-MODIFIED:20210331T143931Z
UID:31090-1620122400-1620127800@muniserv.ca
SUMMARY:Digital Speaker Series - Supplier Performance & Management
DESCRIPTION:Building a strong and productive relationship with suppliers is a key element to successful procurement. Supplier performance is a key aspect of that relationship. Laura Case will be discussing how supplier performance and management can impact your procurement process\, and what you need to know to run a successful Supplier Performance Program.  \n\n\nThis one-hour session will discuss: \n\nThe differences between supplier management & performance\,\nThe benefits of having a centralized supplier management platform\,\nWho maintains the information\, \nWho creates and manages performance criteria\, and\nTips on creating a Supplier Performance Program.\n\nJoin us Tuesday\, May 4 at 10:00 AM ET to learn more!  \nLearn More & Register Here.
URL:https://muniserv.ca/event/digital-speaker-series-supplier-performance-management
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210504T130000
DTEND;TZID=America/Toronto:20210504T140000
DTSTAMP:20260403T184218
CREATED:20210331T142523Z
LAST-MODIFIED:20210331T144519Z
UID:31087-1620133200-1620136800@muniserv.ca
SUMMARY:Digital Speaker Series - bids&tenders Information Session
DESCRIPTION:Douglas Faulkner\, Account Executive with bids&tenders\, will be doing a high-level presentation on the functionality and features of our eProcurement platform\, with time to answer any questions you may have.  \n\n\nThis thirty-minute session will cover how bids&tenders can help: \n\nBring procurement processes entirely online\nReduce spend through competitive bidding\, reduced labour costs\, etc. \nSave time in every aspect of the procurement process\nReduce or eliminate late and non-compliant bids\n\nJoin us Tuesday\, May 4 at 1:00 PM ET to learn more! \nLearn More & Register Here.
URL:https://muniserv.ca/event/digital-speakers-series-bidstenders-information-session
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210514T120000
DTEND;TZID=America/Toronto:20210515T170000
DTSTAMP:20260403T184218
CREATED:20210504T122609Z
LAST-MODIFIED:20210504T122609Z
UID:31650-1620993600-1621098000@muniserv.ca
SUMMARY:Building Blocks to Business Bootcamp
DESCRIPTION:Building Blocks to Business Bootcamp: ** (Friday May 14 – Saturday May 15) \nWhen: Friday May 14th\, 12:00 noon\, and Saturday May 15th \nDo you want to start a business? Or have you started one but aren’t sure that you are on track? \nThink about it: are you tired of the extra pressure of working for someone else? Of doing the work that someone dumps on your desk? Work that may have very little meaning? (At least to you?) \nYou may already be working from home. Wouldn’t you love to stay there – only be doing something for your family\, doing something that has an impact on the world\, or working on your own business – for your family and for you? Putting your family’s schedules and needs first? \nIs this the right time to start a business…. In the middle of a pandemic? \nWell… yes. It can be. Why? \nBusinesses have learned a lot from this pandemic – how to get around restrictions and what is needed to grow – even in this environment \nVaccinations have begun to be distributed widely which means although we’ll be restricted for a little while – it giving new businesses time to prepare. \nFinally\, typically an economic downturn is followed more often than not by accelerated business growth. The economy actually began to recover last summer as businesses opened up… \nAnd BDC (the Business Development Bank of Canada) has projected a growth rate of 4.5% GDP this year (assuming vaccinations continue). \nNow is the time to learn what needs to be learned to start a successful business! \nBut: What if you don’t know where to start? \nWhat if you aren’t sure about what’s involved? \nWhat if you could benefit by learning how to reduce the risk of starting a new business as we come out of a pandemic? \nBuilding Blocks to Business Bootcamp is a 1 1/2-day event from May 14 – 15th in which we will prepare potential business owners to start their businesses with confidence. Note: our original time frame was postponed a week to allow people to better manage their schedules in a lockdown. \nBuilding Blocks to Business Bootcamp:  what you need to know: \nWhat will you accomplish? \n\nTurning your dream into reality\nStages of becoming an entrepreneur\nIdentify your resources and skills\nReduce risk\nMaximizing money (investments\, pricing\, revenue)\nDetermine what you’ll need to plan and prepare\nDevelop your entrepreneurial mindset\nTools and techniques\nWhere do you start?\nAnd more … including case studies\n\nYou are invited to a webinar.\nWhen: May 14\, 2021 12:00 PM Eastern Time (US and Canada)\nTopic: Building Blocks To Business Bootcamp \nFee: $197.00 + HST ($221.61) \nRegister in advance for this webinar:\nAfter registering\, you will receive a confirmation email containing information about joining the webinar.
URL:https://muniserv.ca/event/building-blocks-to-business-bootcamp
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/GV-Bootcamp-image-scaled-e1620131033997.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20210519
DTEND;VALUE=DATE:20210522
DTSTAMP:20260403T184218
CREATED:20210504T123532Z
LAST-MODIFIED:20210504T123532Z
UID:31652-1621382400-1621641599@muniserv.ca
SUMMARY:Ask For Directions - Business Training
DESCRIPTION:Ask For Directions Business Training\nWho is it for? Entrepreneurs who are starting and growing their businesses \nThis program has been inspired by the Grow Vantage training program. For the past 17 years\, we have trained entrepreneurs to start up and grow their businesses\, in an in-person environment. The program is consistently updated and taught by experts who are also entrepreneurs with their own businesses. We train the practical side of business and during the past year of the pandemic\, we’ve updated and expanded the information we teach – adding 60% more content and sequencing classes from the idea stage to exit strategy. \nWhat is the program made up of? \n7 Modules of classes (from 5-6) released once per month: \nSet Up Your Business: 3 modules – covering business concept\, set up and registration\, initial marketing approach and brand\, insurance and financial guidelines \nGrow Your Business: 4 modules – covering communications\, personality profile\, and personal skills\, sales\, marketing strategy and vehicles(advertising\, media\, PR)\, rules and regulations (including HR\, privacy rules and contract guidelines)\, financial planning\, accounting and cash flow. \nWeekly group coaching calls throughout the program for mentorship\, advice\, analysis\, strategy and peer mentorship. \nA private Facebook group to enhance community collaboration \nWhen does the program begin? \nDoors will open on May 21st and the program will begin with a group call on May 19th \nRegistration: Will open soon \nFor More Information Contact:  \nPatricia Dent\, Business Mentor\, Grow Vantage \npatricia@growvantage.com \nBus: 705-727-0789\nCell: 705-229-4969 \n 
URL:https://muniserv.ca/event/ask-for-directions-business-training-2
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/AskforDirections-logo-colour-small-002.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210526T113000
DTEND;TZID=America/Toronto:20210526T123000
DTSTAMP:20260403T184218
CREATED:20201203T132000Z
LAST-MODIFIED:20201203T132000Z
UID:28906-1622028600-1622032200@muniserv.ca
SUMMARY:Managing Conflicts: When Friends and Neighbours are your Contactors
DESCRIPTION:The Procurement Drop-In – Monthly Call-In Show\nJoin us for an interactive 30-40 minute presentation on relevant topics in by experts who work in the field of municipal procurement. Stick around after each session to get answers to your burning questions! \nComplimentary Training Session #5 – Managing Conflicts: When Friends and Neighbours are your Contactors \nIt’s a problem most municipalities face at one time or another – municipal staff purchasing goods and services from friends and family.  This practice can lead to public mistrust and erode value for money in procurement. This session will provide tips and tricks for managing these situations. \nWhat You’ll Learn:  Tips and tricks for managing conflicts of interest in procurement. \nRegister here \nThis is one of six (6) complimentary training sessions on municipal procurement.  Be sure to check out the others here.
URL:https://muniserv.ca/event/managing-conflicts-when-friends-and-neighbours-are-your-contactors
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Procurement-Conflict-of-Interest-AdobeStock_83782991-002-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210616T120000
DTEND;TZID=America/Toronto:20210616T130000
DTSTAMP:20260403T184218
CREATED:20210601T134405Z
LAST-MODIFIED:20210601T134405Z
UID:32102-1623844800-1623848400@muniserv.ca
SUMMARY:Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
DESCRIPTION:June 16th 12pm – 1 pm EST \nCustomer Service Excellence – Maximizing Efficiency and Improving Customer Service \nAccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government \nProduce better relationships with citizens through automated status updates with a highly-integrated platform your staff will love. \n\nIs your municipality looking for ways to improve your complaint and service request management?\nDo you want to better understand the issues citizens are bringing to your municipality?\nWould you like for your citizens to be able to view and update the issues they bring to your municipality?\nWould you like valuable reports for your department heads and council?\nHow about collaborating with staff on the issues they are managing?\nWant to streamline services requests and effectively manage them?\n\nAccessE11 is a cloud-based\, easy-to-use software solution to assist municipalities in better managing\, tracking and reporting citizen inquiries\, issues and complaints impacting your community. \nRegister for our June Webinar to learn about all of this and more! \nPresented in Partnership with The Ontario Municipal Leadership Institute \n                               
URL:https://muniserv.ca/event/customer-service-excellence-maximizing-efficiency-and-improving-customer-service-4
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/happy-citizens-002.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210617T083000
DTEND;TZID=America/Toronto:20210617T160000
DTSTAMP:20260403T184218
CREATED:20210512T232131Z
LAST-MODIFIED:20210513T134737Z
UID:31790-1623918600-1623945600@muniserv.ca
SUMMARY:More Speakers for the Leadership Series - Public Sector
DESCRIPTION:WHAT’S NEW: NEW SPEAKER ALERT – Leadership Series: Public Sector \nANNOUNCING KEYNOTE ADDRESS FROM FRANK P. ROCHON – CEO\, SUPPLY ONTARIO AND INTRODUCING NEW SPEAKERS \nTopics on the agenda include: \n\nProcurement’s Influence on Organizational Effectiveness\nHow have Government Agencies Dealt and Learnt from COVID: Improving Citizen Experience\nSustainable Procurement\nSustainable Goods Movement\nImpact of Trade Agreements/Trade Agreements in a COVID world\n\nPlease see the full description of the Event Here \nDate and Time: June 17\, 2021 | 8:30 am to 4:00 pm EST\nCPD: 5 CPD Points\nPrice: Member: $149 + HST | Non – member: $199 + HST | muniSERV Members get 12% off non-member price with code MUNI12 – Group (4 or more): $99 pp + HST. SAVE UP TO 50% (note – the muniSERV discount cannot be bundled with the group offer) \nREGISTER HERE \nFORWARD TO A COLLEAGUE \nInterested in sponsoring this event with your branding – or if you want more information\, please contact Tanaya Jain at tjain@supplychaincanada.com or +1 416.977.7566 Ext. 2142.
URL:https://muniserv.ca/event/more-speakers-for-the-leadership-series-public-sector
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/New-speakers.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210617T084500
DTEND;TZID=America/Toronto:20210617T160000
DTSTAMP:20260403T184218
CREATED:20210419T141127Z
LAST-MODIFIED:20210513T135547Z
UID:31390-1623919500-1623945600@muniserv.ca
SUMMARY:Public Sector Leadership Series - muniSERV & Supply Chain Canada\, Ontario Institute
DESCRIPTION:MUNISERV IS PROUD TO PARTNER WITH SUPPLY CHAIN CANADA\, ONTARIO INSTITUTE TO INVITE YOU TO THE LEADERSHIP SERIES: PUBLIC SECTOR. \nSupply chain although a core function of the public sector organizations\, have been traditionally treated as a back-office function. However the compounded impacts of COVID-19\, subsequent responsibility of public sector towards the citizens’ health and sustainability\, made public sector organizations recognize that success links inextricably to supply chain performance. That is why we once again collaborated with Supply Chain Canada\, Ontario Institute to deliver the Leadership Series: Public Sector on June 17\, 2021 in partnership with OPBA and CPPC for the very first time. \nWhat is the Leadership Series: \nThe Leadership Series – a flagship offering from Supply Chain Canada\, Ontario Institute has already garnered participation from 1\,300+ supply chain professionals across Canada this year through 3 of its installments\, namely: \n\nDigital Transformation in Supply Chain\nSustainable Supply Chain\nWomen in Supply Chain\n\nWith 70+ supply chain leaders who have spoken at these installments\, the Leadership Series delivers excellence and relevancy through leading-edge content and virtual networking opportunities. \nOwing to the demand of the hour\, we are proud to present to you the Leadership Series: Public Sector in collaboration with Supply Chain Canada\, Ontario Institute. \nDetails: \nDate: June 17\, 2021 \nTime: 8:45 am – 4:00 pm EST \nPrice:  \nMembers (Supply Chain Canada\, CPPC & OPBA): CAD 149 + HST. \nNon-members: CAD 199 + HST \nMUNISERV members get 12% of non-member price with code MUNI12 \nGroup Pricing (for a team of 4 or more): CAD 99 + HST per person. SAVE 50% (the group offer cannot be bundled with the 12% discount offer) \nREGISTRATION \nTopics on the agenda include: \n\nProcurement’s Influence on Organizational Effectiveness\nHow have Government Agencies Dealt and Learnt from COVID: Improving Citizen Experience\nSustainable Procurement\nSustainable Goods Movement\nImpact of Trade Agreements/Trade Agreements in a COVID world\n\n  \nConfirmed speakers include: \n \nSee newly added Speakers too! \nREGISTER HERE \nFor registration enquiries\, please reach out to Alisha Seguin at aseguin@supplychaincanada.com \nPARTNER WITH SUPPLY CHAIN CANADA LEADERSHIP SERIES: PUBLIC SECTOR \nBe the voice of significant issues impacting public sector. Join some of your well-known peers in the industry to be recognized as a thought-leader in public sector and increase your brand reach. \nFor partnership or sponsorship enquiries\, refer to the attached brochure or reach out to Kim Sforza at ksforza@supplychaincanada.com .  \n  \n 
URL:https://muniserv.ca/event/public-sector-leadership-series-muniserv-supply-chain-canada-ontario-institute
CATEGORIES:Conferences,Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/June-17-Supply-Chain.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210622T100000
DTEND;TZID=America/Toronto:20210622T170000
DTSTAMP:20260403T184218
CREATED:20210514T170917Z
LAST-MODIFIED:20210514T170917Z
UID:31808-1624356000-1624381200@muniserv.ca
SUMMARY:SaskTrade Showcase - Construction and Public Works Day
DESCRIPTION:SaskTrade Showcase – Construction and Public Works Day\nDate: June 22\, 2021 \nTime: 8:00 to 15:00 (GMT-6) \nThe virtual event will allow participants to meet and interact with world class public works and construction suppliers.  Examples of products and services include ambulances\, road construction & maintenance equipment\, pothole patching\, generators\, infrastructure management software\, mowers\, environmental services\, recycled rubber traffic products\, construction heating\, municipal software\, water and wastewater treatment\, snow removal\, playground surfacing\, lawn sprayers\, construction risk management technology\, street sweepers\, virtual reality construction safety solutions and many more! \nParticipants will also be offered the opportunity to attend industry webinars while finding solutions for their  business\, city\, town or municipality. \nThe link to complimentary registration can be found here – https://sasktradeshowcase.com/ \nEvent agenda and webinar information is available at – https://vepimg.b8cdn.com/uploads/vjfnew/5060/content/docs/1620639241agenda-public-works-1-pdf1620639241.pdf \nFor more information\, contact: \nAngela Krauss\, Vice President\, Marketing & Membership Development \nSaskatchewan Trade and Export Partnership (STEP) \nPhone: 306.537.1093 \n1 888 XPORTSK (976 7875) \nwww.sasktrade.sk.ca \n 
URL:https://muniserv.ca/event/sasktrade-showcase-construction-and-public-works-day
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/SaskTrade_Showcase_Logo_RGB-002-e1621012064838.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210624T120000
DTEND;TZID=America/Toronto:20210624T130000
DTSTAMP:20260403T184218
CREATED:20210621T225749Z
LAST-MODIFIED:20210621T225749Z
UID:32450-1624536000-1624539600@muniserv.ca
SUMMARY:Free Webinar - Connecting Through Story
DESCRIPTION:Topic:  Connecting Through Story\nDescription \nOur digital world is busy\, and it’s easy to feel overwhelmed by information. How can we cut through the noise and communicate effectively? The short answer: storytelling. Research tells us people learn by relating a story to their own experience. Stories bring people together\, build relationships\, and create context. \nLearn how stories put life into your communications\, giving you a much better chance of keeping your audiences engaged. \n\nTime \n\nJun 24\, 2021 12:00 PM in Eastern Time (US and Canada) \nRegister here \nBy: Wavelength Communication Skills Training
URL:https://muniserv.ca/event/free-webinar-connecting-through-story
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Wavelength-d73990d8-dbee-471f-9ffb-fa503fe162e6.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210630T113000
DTEND;TZID=America/Toronto:20210630T123000
DTSTAMP:20260403T184218
CREATED:20201203T132131Z
LAST-MODIFIED:20201203T132131Z
UID:28908-1625052600-1625056200@muniserv.ca
SUMMARY:Public Tender Openings – Still Relevant?
DESCRIPTION:The Procurement Drop-In – Monthly Call-In Show\nJoin us for an interactive 30-40 minute presentation on relevant topics in by experts who work in the field of municipal procurement. Stick around after each session to get answers to your burning questions! \nComplementary Webinar – Session #6 – Public Tender Openings – Still Relevant? \nWhy is it that most municipalities are still opening bids in public when other public tender openings are not? Join us for this interactive session on whether this practice is still relevant in an age of COVID and international trade agreements. \nWhat You’ll Learn: What public openings are still relevant today vs. not and reasons to reconsider your approach. \nRegister here \nThis is one of six (6) complimentary training sessions on municipal procurement.  Be sure to check out the others here.
URL:https://muniserv.ca/event/public-tender-openings-still-relevant
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Procurment-Public-Openings-AdobeStock_353728078-002-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210728T113000
DTEND;TZID=America/Toronto:20210728T123000
DTSTAMP:20260403T184218
CREATED:20210517T232508Z
LAST-MODIFIED:20210728T113445Z
UID:31899-1627471800-1627475400@muniserv.ca
SUMMARY:Complimentary Webinar - Time to Modernize Your Procurement Policy?
DESCRIPTION:Complimentary Webinar – Time to Modernize Your Procurement Policy? \nWEDNESDAY\, JULY 28 11:30 EST \nA good procurement policy sets the tone for procurement in a municipality\, ensuring everyone’s role is clear and preserving public trust. In this session we’ll look at best practices in by-law/policy drafting and examples where many municipalities get it wrong. \nWhat You’ll Learn:\n• Review the dos and don’ts of policies – what to include and exclude from a policy and why.\n• Learn the difference between a policy and procedures. \n• Review the difference between budget authority and procurement authority.\n• Review recommendations contained in the Nov 2020 Collingwood inquiry report. \nRegister Here   ** Please note – this webinar has been cancelled and will be re-scheduled at a later date.
URL:https://muniserv.ca/event/time-to-modernize-your-procurement-policy
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/LXM-July-28th.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210825T113000
DTEND;TZID=America/Toronto:20210825T123000
DTSTAMP:20260403T184218
CREATED:20210517T232812Z
LAST-MODIFIED:20210701T121210Z
UID:31902-1629891000-1629894600@muniserv.ca
SUMMARY:Complimentary Webinar - Time to Modernize your Procurement Procedures?
DESCRIPTION:Complimentary Webinar – Time to Modernize your Procurement Procedures? \nWEDNESDAY\, AUGUST 25 11:30 EST \nA good set of procedures is a must have for organizations seeking consistency\, compliance and efficiency in procurement. This session will review the procurement and contracting cycle and the main procedures any public sector organizations should have in place. \nWhat You’ll Learn: \n\nLearn about the 5 components of the procurement and contracting cycle.\nReview sample must-have procedures\, guidelines\, tools and templates including selecting the right procurement strategy\, running an RFP process and preparing the final contract.\n\nRegister Here
URL:https://muniserv.ca/event/time-to-modernize-your-procurement-procedures
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/LXM-August-25.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20210915
DTEND;VALUE=DATE:20210917
DTSTAMP:20260403T184218
CREATED:20210728T114011Z
LAST-MODIFIED:20210728T114011Z
UID:32627-1631664000-1631836799@muniserv.ca
SUMMARY:Citizen Service Summit
DESCRIPTION:Event name: Customer Service Professionals Network – Citizen Service Summit \nCost: Complimentary until August 15\, 2021 \nRegister Here  \nDescription:  \nJoin public sector leaders from all over Canada to learn new strategies to digitize\, personalize\, and automate citizen service. \nThis innovative 2-day virtual summit will be held on September 15 & 16\, 2021 and will consist of sessions designed to share future-forward trends and tactical steps organizations of all sizes can take post-pandemic. \nSneak peak of speakers below. More to be announced shortly. \n\nAndrew Enns\, Executive VP\, Leger Winnipeg: Measuring Community Perceptions\nDr. Gillian Mandich\, Happiness Researcher: How to Build More Positive & Resilient Teams\nCorey Atkinson\, VP of L&D\, CSPN: Inspiring Change Through Training\nNitin Badjatia\, Head\, Product Strategy – Customer Service Management\, ServiceNow: Using Knowledge Management to Increase Employee Retention\nKenny Johnston\, President\, Bill Gosling Outsourcing: Optimizing Your Service Centre\nDavid Singh\, Partner\, CSPN: Mastering Change Management Amidst the Post-Pandemic Chaos\n\nSpecial thank you to our sponsors: \n\nServiceNow\nBill Gosling Outsourcing\nLeger Canada\n\nFor more information\, please visit our website here.
URL:https://muniserv.ca/event/citizen-service-summit
CATEGORIES:e-Summit
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/2021-Citizen-Service-Summit-Sponsorship-002.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210921T163000
DTEND;TZID=America/Toronto:20210921T180000
DTSTAMP:20260403T184218
CREATED:20210907T140448Z
LAST-MODIFIED:20210907T140448Z
UID:32735-1632241800-1632247200@muniserv.ca
SUMMARY:Emergency Response Planning vs. the New Norm
DESCRIPTION:Supply Chain Canada – Ontario Institute and the Ontario Public Buyers Association \nHAVE YOU REGISTERED YET – Join us for our quarterly public sector live chat with Ontario Public Buyers Association. Register here -> https://lnkd.in/gPhnpfnU\nChris Penny\, CEO of Kinetic GPO\, Tammy Rimes\, MPA of National Cooperative Procurement Partners\, Sharon Walker – Manager\, Emergency Planning at City of Vaughan\, FARHEEN IMTIAZ – Manager\, Corporate Logistics at Region of Peel will discuss Emergency response planning versus creating the “new norm”.\nmuniSERV.ca\n#publicsectorcanada #publicsectorprocurement #emergencymanagement
URL:https://muniserv.ca/event/emergency-response-planning-vs-the-new-norm
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/1631022547813.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20210929T113000
DTEND;TZID=America/Toronto:20210929T123000
DTSTAMP:20260403T184218
CREATED:20210518T123414Z
LAST-MODIFIED:20210701T121522Z
UID:31921-1632915000-1632918600@muniserv.ca
SUMMARY:Free Webinar - RFx Academy -  Module 1 Review of Competitive Procurement Vehicles
DESCRIPTION:Free Webinar – RFx Academy –  Module 1 Review of Competitive Procurement Vehicles \nWEDNESDAY\, SEPTEMBER 29 11:30 EST \nThere are many different types of procurement tools\, RFx documents\, used to solicit bids. We’ll review RFQ\, RFP\, RFT\, NRFP\, RFSO\, RFPQ and what each is used for. \nWhat You’ll Learn: \n\nThe RFx vehicles commonly used in competitive procurement\, how they are different\, and what they’re typically used for.\n\nRegister Here.
URL:https://muniserv.ca/event/rfx-academy-module-1-review-of-competitive-procurement-vehicles
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/LXM-Sept-29.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20211014T120000
DTEND;TZID=America/Toronto:20211014T130000
DTSTAMP:20260403T184218
CREATED:20211012T134508Z
LAST-MODIFIED:20211012T134508Z
UID:32831-1634212800-1634216400@muniserv.ca
SUMMARY:Municipal 311 Software Designed for Local Governments
DESCRIPTION:AccessE11 makes service request management seamless. It fosters simplicity\, reduced administration effort and cost\, and stronger decision making as well as enhanced compliance across four specific focus areas within local government operations. \n1. Citizen services\, complaint\, and issue management\n2. Job assignment and tracking\n3. Administrative Services: Management\, compliance reporting\, and evidence-based decision making\n4. Citizen Relationship Management: Contact management including tagging and interaction history \nDiscover how our cloud-based Citizen Issue Management software can manage any request and ensure effective and fast resolution of issues across all departments. Join us on October 14th for our free webinar. \nClick Here to Register for the October Webinar
URL:https://muniserv.ca/event/municipal-311-software-designed-for-local-governments
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Access-E11.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20211110T120000
DTEND;TZID=America/Toronto:20211110T130000
DTSTAMP:20260403T184218
CREATED:20211108T152253Z
LAST-MODIFIED:20211108T152253Z
UID:32890-1636545600-1636549200@muniserv.ca
SUMMARY:Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
DESCRIPTION:AccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government \nProduce better relationships with citizens through automated status updates with a highly-integrated platform your staff will love. \n\nIs your municipality looking for ways to improve your complaint and service request management?\nDo you want to better understand the issues citizens are bringing to your municipality?\nWould you like for your citizens to be able to view and update the issues they bring to your municipality?\nWould you like valuable reports for your department heads and council?\nHow about collaborating with staff on the issues they are managing?\nWant to streamline services requests and effectively manage them?\n\nAccessE11 is a cloud-based\, easy-to-use software solution to assist municipalities in better managing\, tracking and reporting citizen inquiries\, issues and complaints impacting your community. \nRegister for our Webinar to learn about all of this and more! \nPresented in Partnership with The Ontario Municipal Leadership Institute \n     
URL:https://muniserv.ca/event/customer-service-excellence-maximizing-efficiency-and-improving-customer-service-6
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Access-E11Webinar-live-002.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20211208T120000
DTEND;TZID=America/Toronto:20211208T130000
DTSTAMP:20260403T184218
CREATED:20211108T152143Z
LAST-MODIFIED:20211108T152143Z
UID:32893-1638964800-1638968400@muniserv.ca
SUMMARY:Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
DESCRIPTION:AccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government \nProduce better relationships with citizens through automated status updates with a highly-integrated platform your staff will love. \n\nIs your municipality looking for ways to improve your complaint and service request management?\nDo you want to better understand the issues citizens are bringing to your municipality?\nWould you like for your citizens to be able to view and update the issues they bring to your municipality?\nWould you like valuable reports for your department heads and council?\nHow about collaborating with staff on the issues they are managing?\nWant to streamline services requests and effectively manage them?\n\nAccessE11 is a cloud-based\, easy-to-use software solution to assist municipalities in better managing\, tracking and reporting citizen inquiries\, issues and complaints impacting your community. \nRegister for our Webinar to learn about all of this and more! \nPresented in Partnership with The Ontario Municipal Leadership Institute \n     
URL:https://muniserv.ca/event/customer-service-excellence-maximizing-efficiency-and-improving-customer-service-5
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Access-E11Webinar-live-002.png
END:VEVENT
END:VCALENDAR