MuniSERV

Complimentary Webinar - Time to Modernize Your Procurement Policy?
2021-07-28 11:30 - 12:30 (America/Toronto)
Complimentary Webinar – Time to Modernize Your Procurement Policy?
WEDNESDAY, JULY 28 11:30 EST
A good procurement policy sets the tone for procurement in a municipality, ensuring everyone’s role is clear and preserving public trust. In this session we’ll look at best practices in by-law/policy drafting and examples where many municipalities get it wrong.
What You’ll Learn:
• Review the dos and don’ts of policies – what to include and exclude from a policy and why.
• Learn the difference between a policy and procedures.
• Review the difference between budget authority and procurement authority.
• Review recommendations contained in the Nov 2020 Collingwood inquiry report.
Register Here ** Please note – this webinar has been cancelled and will be re-scheduled at a later date.

Public Tender Openings – Still Relevant?
2021-06-30 11:30 - 12:30
The Procurement Drop-In – Monthly Call-In Show
Join us for an interactive 30-40 minute presentation on relevant topics in by experts who work in the field of municipal procurement. Stick around after each session to get answers to your burning questions!
Complementary Webinar – Session #6 – Public Tender Openings – Still Relevant?
Why is it that most municipalities are still opening bids in public when other public tender openings are not? Join us for this interactive session on whether this practice is still relevant in an age of COVID and international trade agreements.
What You’ll Learn: What public openings are still relevant today vs. not and reasons to reconsider your approach.
Register here
This is one of six (6) complimentary training sessions on municipal procurement. Be sure to check out the others here.

Free Webinar - Connecting Through Story
2021-06-24 12:00 - 13:00
Topic: Connecting Through Story
Description
Our digital world is busy, and it’s easy to feel overwhelmed by information. How can we cut through the noise and communicate effectively? The short answer: storytelling. Research tells us people learn by relating a story to their own experience. Stories bring people together, build relationships, and create context.
Learn how stories put life into your communications, giving you a much better chance of keeping your audiences engaged.

Time

Jun 24, 2021 12:00 PM in Eastern Time (US and Canada)
Register here
By: Wavelength Communication Skills Training

SaskTrade Showcase - Construction and Public Works Day
2021-06-22 10:00 - 17:00
SaskTrade Showcase – Construction and Public Works Day
Date: June 22, 2021
Time: 8:00 to 15:00 (GMT-6)
The virtual event will allow participants to meet and interact with world class public works and construction suppliers. Examples of products and services include ambulances, road construction & maintenance equipment, pothole patching, generators, infrastructure management software, mowers, environmental services, recycled rubber traffic products, construction heating, municipal software, water and wastewater treatment, snow removal, playground surfacing, lawn sprayers, construction risk management technology, street sweepers, virtual reality construction safety solutions and many more!
Participants will also be offered the opportunity to attend industry webinars while finding solutions for their business, city, town or municipality.
The link to complimentary registration can be found here – https://sasktradeshowcase.com/
Event agenda and webinar information is available at – https://vepimg.b8cdn.com/uploads/vjfnew/5060/content/docs/1620639241agenda-public-works-1-pdf1620639241.pdf
For more information, contact:
Angela Krauss, Vice President, Marketing & Membership Development
Saskatchewan Trade and Export Partnership (STEP)
Phone: 306.537.1093
1 888 XPORTSK (976 7875)
www.sasktrade.sk.ca

Public Sector Leadership Series - muniSERV & Supply Chain Canada, Ontario Institute
2021-06-17 08:45 - 16:00
MUNISERV IS PROUD TO PARTNER WITH SUPPLY CHAIN CANADA, ONTARIO INSTITUTE TO INVITE YOU TO THE LEADERSHIP SERIES: PUBLIC SECTOR.
Supply chain although a core function of the public sector organizations, have been traditionally treated as a back-office function. However the compounded impacts of COVID-19, subsequent responsibility of public sector towards the citizens’ health and sustainability, made public sector organizations recognize that success links inextricably to supply chain performance. That is why we once again collaborated with Supply Chain Canada, Ontario Institute to deliver the Leadership Series: Public Sector on June 17, 2021 in partnership with OPBA and CPPC for the very first time.
What is the Leadership Series:
The Leadership Series – a flagship offering from Supply Chain Canada, Ontario Institute has already garnered participation from 1,300+ supply chain professionals across Canada this year through 3 of its installments, namely:

Digital Transformation in Supply Chain
Sustainable Supply Chain
Women in Supply Chain

With 70+ supply chain leaders who have spoken at these installments, the Leadership Series delivers excellence and relevancy through leading-edge content and virtual networking opportunities.
Owing to the demand of the hour, we are proud to present to you the Leadership Series: Public Sector in collaboration with Supply Chain Canada, Ontario Institute.
Details:
Date: June 17, 2021
Time: 8:45 am – 4:00 pm EST
Price:
Members (Supply Chain Canada, CPPC & OPBA): CAD 149 + HST.
Non-members: CAD 199 + HST
MUNISERV members get 12% of non-member price with code MUNI12
Group Pricing (for a team of 4 or more): CAD 99 + HST per person. SAVE 50% (the group offer cannot be bundled with the 12% discount offer)
REGISTRATION
Topics on the agenda include:

Procurement’s Influence on Organizational Effectiveness
How have Government Agencies Dealt and Learnt from COVID: Improving Citizen Experience
Sustainable Procurement
Sustainable Goods Movement
Impact of Trade Agreements/Trade Agreements in a COVID world

Confirmed speakers include:

See newly added Speakers too!
REGISTER HERE
For registration enquiries, please reach out to Alisha Seguin at aseguin@supplychaincanada.com
PARTNER WITH SUPPLY CHAIN CANADA LEADERSHIP SERIES: PUBLIC SECTOR
Be the voice of significant issues impacting public sector. Join some of your well-known peers in the industry to be recognized as a thought-leader in public sector and increase your brand reach.
For partnership or sponsorship enquiries, refer to the attached brochure or reach out to Kim Sforza at ksforza@supplychaincanada.com .

More Speakers for the Leadership Series - Public Sector
2021-06-17 08:30 - 16:00
WHAT’S NEW: NEW SPEAKER ALERT – Leadership Series: Public Sector
ANNOUNCING KEYNOTE ADDRESS FROM FRANK P. ROCHON – CEO, SUPPLY ONTARIO AND INTRODUCING NEW SPEAKERS
Topics on the agenda include:

Procurement’s Influence on Organizational Effectiveness
How have Government Agencies Dealt and Learnt from COVID: Improving Citizen Experience
Sustainable Procurement
Sustainable Goods Movement
Impact of Trade Agreements/Trade Agreements in a COVID world

Please see the full description of the Event Here
Date and Time: June 17, 2021 | 8:30 am to 4:00 pm EST
CPD: 5 CPD Points
Price: Member: $149 + HST | Non – member: $199 + HST | muniSERV Members get 12% off non-member price with code MUNI12 – Group (4 or more): $99 pp + HST. SAVE UP TO 50% (note – the muniSERV discount cannot be bundled with the group offer)
REGISTER HERE
FORWARD TO A COLLEAGUE
Interested in sponsoring this event with your branding – or if you want more information, please contact Tanaya Jain at tjain@supplychaincanada.com or +1 416.977.7566 Ext. 2142.

Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
2021-06-16 12:00 - 13:00
June 16th 12pm – 1 pm EST
Customer Service Excellence – Maximizing Efficiency and Improving Customer Service
AccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government
Produce better relationships with citizens through automated status updates with a highly-integrated platform your staff will love.

Is your municipality looking for ways to improve your complaint and service request management?
Do you want to better understand the issues citizens are bringing to your municipality?
Would you like for your citizens to be able to view and update the issues they bring to your municipality?
Would you like valuable reports for your department heads and council?
How about collaborating with staff on the issues they are managing?
Want to streamline services requests and effectively manage them?

AccessE11 is a cloud-based, easy-to-use software solution to assist municipalities in better managing, tracking and reporting citizen inquiries, issues and complaints impacting your community.
Register for our June Webinar to learn about all of this and more!
Presented in Partnership with The Ontario Municipal Leadership Institute

Managing Conflicts: When Friends and Neighbours are your Contactors
2021-05-26 11:30 - 12:30
The Procurement Drop-In – Monthly Call-In Show
Join us for an interactive 30-40 minute presentation on relevant topics in by experts who work in the field of municipal procurement. Stick around after each session to get answers to your burning questions!
Complimentary Training Session #5 – Managing Conflicts: When Friends and Neighbours are your Contactors
It’s a problem most municipalities face at one time or another – municipal staff purchasing goods and services from friends and family. This practice can lead to public mistrust and erode value for money in procurement. This session will provide tips and tricks for managing these situations.
What You’ll Learn: Tips and tricks for managing conflicts of interest in procurement.
Register here
This is one of six (6) complimentary training sessions on municipal procurement. Be sure to check out the others here.

Ask For Directions - Business Training
2021-05-19 - 2021-05-21
Ask For Directions Business Training
Who is it for? Entrepreneurs who are starting and growing their businesses
This program has been inspired by the Grow Vantage training program. For the past 17 years, we have trained entrepreneurs to start up and grow their businesses, in an in-person environment. The program is consistently updated and taught by experts who are also entrepreneurs with their own businesses. We train the practical side of business and during the past year of the pandemic, we’ve updated and expanded the information we teach – adding 60% more content and sequencing classes from the idea stage to exit strategy.
What is the program made up of?
7 Modules of classes (from 5-6) released once per month:
Set Up Your Business: 3 modules – covering business concept, set up and registration, initial marketing approach and brand, insurance and financial guidelines
Grow Your Business: 4 modules – covering communications, personality profile, and personal skills, sales, marketing strategy and vehicles(advertising, media, PR), rules and regulations (including HR, privacy rules and contract guidelines), financial planning, accounting and cash flow.
Weekly group coaching calls throughout the program for mentorship, advice, analysis, strategy and peer mentorship.
A private Facebook group to enhance community collaboration
When does the program begin?
Doors will open on May 21st and the program will begin with a group call on May 19th
Registration: Will open soon
For More Information Contact:
Patricia Dent, Business Mentor, Grow Vantage
patricia@growvantage.com
Bus: 705-727-0789
Cell: 705-229-4969

Building Blocks to Business Bootcamp
2021-05-14 12:00 - 2021-05-15 17:00
Building Blocks to Business Bootcamp: ** (Friday May 14 – Saturday May 15)
When: Friday May 14th, 12:00 noon, and Saturday May 15th
Do you want to start a business? Or have you started one but aren’t sure that you are on track?
Think about it: are you tired of the extra pressure of working for someone else? Of doing the work that someone dumps on your desk? Work that may have very little meaning? (At least to you?)
You may already be working from home. Wouldn’t you love to stay there – only be doing something for your family, doing something that has an impact on the world, or working on your own business – for your family and for you? Putting your family’s schedules and needs first?
Is this the right time to start a business…. In the middle of a pandemic?
Well… yes. It can be. Why?
Businesses have learned a lot from this pandemic – how to get around restrictions and what is needed to grow – even in this environment
Vaccinations have begun to be distributed widely which means although we’ll be restricted for a little while – it giving new businesses time to prepare.
Finally, typically an economic downturn is followed more often than not by accelerated business growth. The economy actually began to recover last summer as businesses opened up…
And BDC (the Business Development Bank of Canada) has projected a growth rate of 4.5% GDP this year (assuming vaccinations continue).
Now is the time to learn what needs to be learned to start a successful business!
But: What if you don’t know where to start?
What if you aren’t sure about what’s involved?
What if you could benefit by learning how to reduce the risk of starting a new business as we come out of a pandemic?
Building Blocks to Business Bootcamp is a 1 1/2-day event from May 14 – 15th in which we will prepare potential business owners to start their businesses with confidence. Note: our original time frame was postponed a week to allow people to better manage their schedules in a lockdown.
Building Blocks to Business Bootcamp: what you need to know:
What will you accomplish?

Turning your dream into reality
Stages of becoming an entrepreneur
Identify your resources and skills
Reduce risk
Maximizing money (investments, pricing, revenue)
Determine what you’ll need to plan and prepare
Develop your entrepreneurial mindset
Tools and techniques
Where do you start?
And more … including case studies

You are invited to a webinar.
When: May 14, 2021 12:00 PM Eastern Time (US and Canada)
Topic: Building Blocks To Business Bootcamp
Fee: $197.00 + HST ($221.61)
Register in advance for this webinar:
After registering, you will receive a confirmation email containing information about joining the webinar.

Digital Speaker Series - bids&tenders Information Session
2021-05-04 13:00 - 14:00
Douglas Faulkner, Account Executive with bids&tenders, will be doing a high-level presentation on the functionality and features of our eProcurement platform, with time to answer any questions you may have.

This thirty-minute session will cover how bids&tenders can help:

Bring procurement processes entirely online
Reduce spend through competitive bidding, reduced labour costs, etc.
Save time in every aspect of the procurement process
Reduce or eliminate late and non-compliant bids

Join us Tuesday, May 4 at 1:00 PM ET to learn more!
Learn More & Register Here.

Digital Speaker Series - Supplier Performance & Management
2021-05-04 10:00 - 11:30
Building a strong and productive relationship with suppliers is a key element to successful procurement. Supplier performance is a key aspect of that relationship. Laura Case will be discussing how supplier performance and management can impact your procurement process, and what you need to know to run a successful Supplier Performance Program.

This one-hour session will discuss:

The differences between supplier management & performance,
The benefits of having a centralized supplier management platform,
Who maintains the information,
Who creates and manages performance criteria, and
Tips on creating a Supplier Performance Program.

Join us Tuesday, May 4 at 10:00 AM ET to learn more!
Learn More & Register Here.

Industry Standard Bid Documents vs. Agency Specific Bid Documents
2021-05-03 16:30 - 17:30
Industry Standard Bid Documents Versus Agency Specific Bid Documents
Date: May 3, 2021
Time: at 4:30 p.m. EDT
Location: Zoom Virtual Platform
There are merits to using your internal bid documents but sometimes that isn’t possible. We will explore and compare industry standard bid documents versus internal templates. Join our panel to learn everything you need to know about how to create value in the process regardless of which bid documents you use.
Moderator:

Michelle Palmer CSCMP, CPPB– Manager of Purchasing, Risk and Asset Management, City of Owen Sound
Panelists:
Jackie Osti – Manager of Purchasing and Risk Management Services, County of Wellington
Victoria Mirlocca, CPPB, C.Mgr., C.I.M, CMM II – Procurement Manager, Client Relations & Category Management, City of Vaughan
Tina Iacoe – Procurement Manager, City of Hamilton
Pricing
Member Price: $10
Non-Member Price: $15
Earn 2 CPD Points
Register here

Digital Speaker Series - Debrief is Not a Dirty Word!
2021-04-29 13:00 - 14:00
bids&tenders – Digital Speaker Series – Debrief is Not a Dirty Word!

Join Doreen Wong, Principal Consultant with Robinson Global Management, for a webinar shining a spotlight on public sector debriefs.

Do you ever wonder why you have to give debriefs or what you should or should not say in debriefs? Does the thought of conducting debriefs cause you to break out in a cold sweat? Then, join Doreen as she offers the “real talk” on:

WIIFM – What’s in it for me (my organization)?
Do’s & Don’ts in Delivering Debriefs
Move the Needle on Debriefs: From Dodgy & Disturbing to Diligent & Defensible

Register to join us Thursday, April 29 at 1:00 PM ET to learn more!

How to Deal with Unhappy Bidders
2021-04-28 11:30 - 12:30
The Procurement Drop-In – Monthly Call-In Show
Join us for an interactive 30-40 minute presentation on relevant topics in by experts who work in the field of municipal procurement. Stick around after each session to get answers to your burning questions!
Complementary Session # 4 – How to Deal with Unhappy Bidders
The CFTA and CETA have provided unhappy suppliers with new legal rights and remedies including a right to a debrief and new avenues of complaint. We’ll look at the do’s and don’ts of handling bidder complaints.
What You’ll Learn: Why you should offer debriefings and tips on how to effectively manage complaints to head off future litigation.
Register here
This is one of six (6) complimentary training sessions on municipal procurement. Be sure to check out the others here.

Digital Speaker Series - Trade Treaty Obligations in Canadian Public Sector Procurement
2021-04-27 10:00 - 11:00
It has been nearly four years since the implementation of CETA and CFTA. In that time we have seen the arrival of CPTPP, the shift from NAFTA to CUSMA and Canada’s continued negotiation of more public procurement agreements. Join public procurement lawyer Timothy Cullen’s interactive presentation for:

an overview of applicable trade treaty procurement rules;
a post-implementation update on the trade treaties in force; and
insights on what lies ahead.

Join us Tuesday, April 27 at 10:00 AM ET to learn more!
Learn More & Register Here

Digital Speaker Series - An Introduction to Surety Bonds
2021-04-22 13:00 - 14:00
bids&tenders Digital Speaker Series
An Introduction to Surety Bonds
Presented in partnership with the Surety Association of Canada, Steve Ness and Sharon Clark-Koufis have been invited to speak on the growing prevalence of e-bonding.

This one-hour session will cover the following topics:

Overview of Surety Bonds – What are they? How do they work?
In-depth review of standard construction bonds
E-bonds – What are they? What are the benefits?
Myths & misconceptions of surety bonds
Contractor default – what happens during the claim process?
Bonds for non-construction obligations (e.g.. maintenance/service contracts)
Q&A

Register now for an overview of surety bonds, including a discussion on e-bonding and the myths & misconceptions of surety bonds. Thurs Apr 22 at 1:00 PM ET.

Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
2021-04-15 12:00 - 13:00
April 15th 12pm – 1 pm EST
Customer Service Excellence – Maximizing Efficiency and Improving Customer Service
AccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government
Produce better relationships with citizens through automated status updates with a highly-integrated platform your staff will love.

Is your municipality looking for ways to improve your complaint and service request management?
Do you want to better understand the issues citizens are bringing to your municipality?
Would you like for your citizens to be able to view and update the issues they bring to your municipality?
Would you like valuable reports for your department heads and council?
How about collaborating with staff on the issues they are managing?
Want to streamline services requests and effectively manage them?

AccessE11 is a cloud-based, easy-to-use software solution to assist municipalities in better managing, tracking and reporting citizen inquiries, issues and complaints impacting your community.
Register for our April Webinar to learn about all of this and more!
Presented in Partnership with The Ontario Municipal Leadership Institute

Making Procurement Work in Your Small Municipality
2021-03-31 11:30 - 12:30
The Procurement Drop-In – Monthly Call-In Show
Join us for an interactive 30-40 minute presentation on relevant topics in by experts who work in the field of municipal procurement. Stick around after each session to get answers to your burning questions!
Complementary Online Training – Session #3 – Making Procurement Work in Your Small Municipality
Doing procurement without procurement staff? This session is designed for you. In this session we review a checklist of items that small municipalities should have in place to operate a do-it-yourself procurement model while managing legal, operational and reputational risks associated with procurement.
What You’ll Learn: Building a governance framework that facilitates a DIY model for procurement.
Register here
This is one of six (6) complimentary training sessions on municipal procurement. Be sure to check out the others here.

Free Webinar - Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
2021-03-23 12:00 - 13:00
Customer Service Excellence – Maximizing Efficiency and Improving Customer Service
March 23rd 12pm – 1pm EST
AccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government
Is your municipality looking for ways to improve your complaint and service request management? Do you want to better understand the issues citizens are bringing to your municipality? Would you like for your citizens to be able to view and update the issues they bring to your municipality?
Would you like valuable reports for your department heads and council? How about collaborating with staff on the issues they are managing? Want to streamline services requests and effectively manage them?
AccessE11 is a cloud-based, easy-to-use software solution to assist municipalities in better managing, tracking and reporting citizen inquiries, issues and complaints impacting your community.
Register for our March Webinar to learn about all of this and more!
Presented in Partnership with The Ontario Municipal Leadership Institute

Free Webinar- Up Your Game: Choose to Challenge Yourself
2021-03-08 12:00 - 12:30
In Celebration of International Women’s Day on March 8 – Prism Group Int’n presents:
IWD2021 “Up Your Game: Choose to Challenge Yourself”

You likely seldom question your attitudes, perceptions and beliefs. It’s difficult and challenging to see the world through a lens that is not of your making. Yet, sometimes your biases and lenses get in the way of your own fulfillment and success because of the level of “fact” you place on them either consciously or unconsciously.

So, Up Your Game: Choose to Challenge Yourself!

Learn More about this special complimentary webinar, in celebration of International Women’s Day!

Join me, Sophie Mathewson, PCC, Strategic Advisor & Coach – on Monday, March 8th at noon (EST) for a virtual Brown Bag Lunch n’ Learn
Register Here!

Canada Healthy Communities Initiative Webinar
2021-03-05 13:00 - 14:00
Canada Healthy Communities Initiative Webinar – March 5

Description
The Government of Canada has announced that the Community Foundations of Canada, along with the Canadian Urban Institute, are now accepting proposals for access to $31 million under the Healthy Communities Initiative. Please join us on Friday, March 5th at 1 p.m. EST for a hands-on webinar as we walk through how to apply and share ideas from communities that use Penelope software to assist those most affected by COVID-19.

Time

Mar 5, 2021 01:00 PM in Eastern Time (US and Canada)
Learn more by viewing our recent article.
Register here

Supply Chain Strategy For Manufacturing Leaders
2021-03-02 13:00 - 2021-03-04 17:30
Are you leading the Economic Development, Job Creation and Trade for Your Region? This is for you.
ARE YOUR TEAMS AND CLIENTS READY WITH A STRATEGY THAT ADDRESSES THE EVOLVING MANUFACTURING LANDSCAPE?
Supply Chain Strategy For Manufacturing Leaders – An Initiative By Supply Chain Canada, Ontario Institute in Collaboration With NGEN
Date: March 02 – March 04, 2021
As the economic landscape evolves, customer expectations shift and the role of supply chain becomes more integral to economic growth, this course offers relevant practices that can help build a scalable and actionable strategy.
Learn how you can take advantage of NGen’s 50% subsidy to pursue this course.
Learn More

Finding Efficiencies in Procurement
2021-02-24 11:30 - 12:30
The Procurement Drop-In – Monthly Call-In Show
Join us for an interactive 30-40 minute presentation on relevant topics in by experts who work in the field of municipal procurement. Stick around after each session to get answers to your burning questions!
Complementary Training Session #2 – Finding Efficiencies in Procurement
Done poorly, procurement can be a time and resource consuming activity. This session will provide low-lying fruit strategies to streamline procurement efforts while still ensuring compliance.
What You’ll Learn: Common strategies used to streamline procurement and lower transaction costs.
Here’s an article from the Toronto Star on how the Municipality of Brockton recently updated its procurement policy to find efficiencies.
Register here
This is one of six (6) complimentary training sessions on municipal procurement. Be sure to check out the others here.

Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
2021-02-17 12:00 - 13:00
Customer Service Excellence – Maximizing Efficiency and Improving Customer Service
AccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government
Is your municipality looking for ways to improve your complaint and service request management? Do you want to better understand the issues citizens are bringing to your municipality? Would you like valuable reports for your department heads and council? How about collaborating with staff on the issues they are managing? Want to streamline services requests and effectively manage them?
AccessE11 is a cloud-based, easy-to-use software solution to assist municipalities in better managing, tracking and reporting citizen inquiries, issues and complaints impacting your community.
Register for our February Webinar to learn about all of this and more!
Presented in Partnership with The Ontario Municipal Leadership Institute

Responding to Complex Social Issues: Municipal Roles and Promising Solutions to Homelessness, Addictions, and Social Disorder
2021-02-11 14:00 - 15:30
CAMA’S 50TH ANNIVERSARY PROFESSIONAL DEVELOPMENT SERIES – FREE WEBINARS
As part of our ongoing commitment to our members we are pleased to introduce the CAMA 50th Anniversary Professional Development Series for 2021. This new program will be comprised of various webinars that are coordinated for the CAO/City Manager, senior managers and their employees. Along with our own webinar series, CAMA Partner companies will be providing educational and informative learning opportunities that showcase innovative services and products relevant to municipal management.
Free of charge to all CAMA members this will be a wonderful way to provide an eclectic selection of resources to all your employees. Please forward to your staff members.

Webinar: Responding to Complex Social Issues: Municipal Roles and Promising Solutions to Homelessness, Addictions, and Social Disorder

Hosted by: Canadian Association of Municipal Administrators (CAMA)
Date: Thursday, February 11th, 2021
Time: 2:00 p.m. to 3:30 p.m. EST
Virtual Zoom Platform
Speakers:
Dr. Alina Turner, HelpSeeker/Turner Strategies
Dena Kae Beno, Housing and Homelessness Coordinator, City of Abbotsford, BC
Who Can Attend this Webinar?: CAMA Members and Their Employees. Non-Members are also welcome to attend.
Who Will Benefit from this Webinar: CAOs and Senior Management
Registration Cost: FREE but registration is required
Registration Link
Click here for more details about the session
Municipalities of varying sizes across Canada are struggling to respond to the increasing visibility and velocity of complex social challenges. The visibility of the drug crisis, compounded by housing affordability challenges, and convoluted health and social response systems have highlighted the need for new ways of approaching these issues.
What are promising approaches within the municipal purview and sphere of influences? This session will provide a practical overview of the national landscape to ground emerging promising approaches and learnings from diverse communities. Rather than a silver bullet, the focus will be on untangling the current complexity involved in social challenges into actionable, systems responses that balance diverse community needs.
Contact Jennifer Goodine, CAMA Executive Director at admin@camacam.ca if you have any questions about this opportunity.

Everything You Need to Know about Municipal Procurement in 30 Minutes
2021-01-27 11:30 - 12:30
The Procurement Drop-In – Monthly Call-In Show
Join us for an interactive 30-40 minute presentation on relevant topics in by experts who work in the field of municipal procurement. Stick around after each session to get answers to your burning questions!
Complementary Training Session #1 – Everything You Need to Know about Municipal Procurement in 30 Minutes
A 30-minutes overview of all you need to know about municipal procurement law, including key common law principles and the main trade agreements and where the risks lie for municipalities.
What You’ll Learn: Key principles of municipal procurement law and common pitfalls to avoid!
Register here.
Note: This is a series of six (6) complementary training sessions on municipal procurement. Be sure to check out the others here.

Customer Service Excellence - Maximizing Efficiency and Improving Customer Service
2021-01-19 12:00 - 13:00
AccessE11 Citizen Issue Management – Municipal 311 Software Designed for Local Government
Is your municipality looking for ways to improve your complaint and service request management? Do you want to better understand the issues citizens are bringing to your municipality? Would you like valuable reports for your department heads and council? How about collaborating with staff on the issues they are managing? Want to streamline services requests and effectively manage them?
AccessE11 is a cloud-based, easy-to-use software solution to assist municipalities in better managing, tracking and reporting citizen inquiries, issues and complaints impacting your community.
Register for our January Webinar to learn about all of this and more!
January 19th 12pm – 1pm EST

Presented in Partnership with The Ontario Municipal Leadership Institute

Free Webinar - Workplace Stress - From Bandaid to Real Aid
2020-12-15 12:00 - 12:30
Workplace Stress: From Bandaid to Real Aid – Executive Briefing
In this informative 30-min webinar you will:

Learn about the 7 areas of organizational stress. Each of which can be measured, and is within your control!
See the power of actionable data.
Discover 3 key action items you can do right now to reduce stress in the workplace.

All participants will receive a “10 Ways to Increase Your Emotional Intelligence” ebook + a special offer.
Join Sophie Mathewson, PCC of Prism Group Int’l in this eye-opening briefing where you will clearly see that there are many workplace stressors that can be identified and quantified and may validate or invalidate current beliefs.
Register Here

Free Webinar - Federal Technology Fund Addresses Covid-19 Community Challenge
2020-12-11 14:00 - 15:00
Webinar – Federal Technology Fund Addresses Covid-19 Community Challenge
COVID-19 is forcing over 3200 communities across Canada to find new ways to address the immediate and ongoing challenges posed by the pandemic. Infrastructure Canada created the Healthy Canada Communities Initiative to help municipalities identify and deliver innovative digital projects that address changing community needs through the use of data and connected technologies.
The agency responsible for coordinating the procurement of all proposals under the $31 million fund will be announced shortly.
In the interim, communities especially the smaller ones, are encouraged to develop innovative project ideas that address immediate and ongoing needs arising from Covid-19. To help you with that, we invited the federal government, technology leaders and social service organizations to share ideas that will help build successful innovative digital projects that is inclusive and recognizes Canada’s proud history of diversity and youth. Our panel of experts will share how digital solutions can respond to immediate and ongoing needs arising from COVID-19 as municipalities build back better using good tech as tech for good.
The diverse panel of experts include Minister Bardish Chagger MP for Waterloo, Iain Klugman of Communitech, Tracy Elop from Carizon, John Neufeld from House of Friendship, and Dana Fox from Athena Software.
Kick start your conversation and discover innovative digital projects that address your changing community needs through the use of data and connected technologies.
Your build back better plan starts December 11 at 2 PM EST with ideas, planning and funding. It’s all here.
Click here to register.
We look forward to seeing you there!
