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SUMMARY:CSPN CX Conference 2025
DESCRIPTION:On April 30th 2025\, join us at Toronto’s iconic Old Mill for CSPN’s CX Conference—a must-attend event for anyone passionate about advancing customer experience. \nConnect with industry experts\, innovative brands\, and technology pioneers as we gather to discuss the latest trends\, share actionable insights\, and showcase transformative solutions that drive CX success. With a mix of panels\, keynotes\, and hands-on sessions led by trailblazers in CX\, attendees will dive deep into customer journey optimization\, data-driven decision-making\, and strategies to enhance customer loyalty across sectors. \n\n\n\n\n\n\nEvent Details\nDate: Wednesday\, April 30th 2025 \nTime: 8:45am – 5:30 pm \nLocation: The Old Mill\, Toronto ON \nWhat’s Included: Breakfast\, lunch\, cocktail hour\, networking opportunities\, speaker sessions\, free giveaways\, prize entry\, and much more! \nGeneral Admission Pricing: $499.00 \n\n\n\n\n\n\n\n\n\n\n\nSession topics you won’t want to miss\n\nThe Power of Data & AI in CX: Explore how AI\, machine learning\, and data analytics are revolutionizing customer experience.\nPersonalization & Customer-Centricity in a Digital World: Highlight advanced personalization techniques and the creation of seamless\, customer-centric digital experiences.\nDEI & Accessibility in Customer Experience: Discuss the importance of diversity\, equity\, inclusion\, and accessibility (DEI & A) in CX\, and how inclusive experiences impact brand loyalty.\nMetrics\, Feedback & ROI: Proving the Value of CX Initiatives: Emphasize the critical role of metrics and feedback in demonstrating the business impact of CX.\nAND MORE!\n\nWhy Should You Attend CSPN’s CX Conference?\n\nNetwork and Engage with Industry Leaders: Connect with a diverse audience of CX professionals and thought leaders.\nShowcase Your Brand: Highlight your commitment to innovation and customer-centricity.\nGain Exposure: Get recognized among industry peers and potential clients.\nContribute to Advancement: Play a pivotal role in the evolution of CX practices and thought leadership.\n\nTo learn more\, click HERE.  \nTo register\, click HERE. 
URL:https://muniserv.ca/event/cspn-cx-conference-2025
CATEGORIES:Conferences
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DTSTART;TZID=America/Toronto:20260211T130000
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UID:37671-1770814800-1770818400@muniserv.ca
SUMMARY:Our Knowledge Partners Present... Tools for Your Municipality!
DESCRIPTION:With a plethora of technology tools available in today’s marketplace\, municipal staff have the challenge of sifting through the offerings and determining which tools offer the most in terms of productivity and attaining the goals and objectives set out by their councils and leadership. This webinar will showcase the benefits of various tools and services available to municipal decision-makers with a focus on productivity and transparency. \n  \nPresentation 1 – Dye and Durham\nZero-Cost Digital Transformation: Maximizing Municipal Revenue via Dye & Durham Tax & Utility Online Marketplace Solution \nPresented by Mishara Wick \nJoin us to discover how Ontario municipalities are revolutionizing their tax and utility services through TCOL’s zero-cost digital platform. This session highlights how to transition from manual workflows to a high-velocity\, e-commerce environment that serves both your staff and the professional community. Learn how to reduce municipal risk while providing the legal and financial community with the instant data they need to keep Ontario’s economy moving at no cost to municipalities. \nKey Takeaways: \n\nInstant Fulfillment\nAODA Compliance Made Simple\nZero-Cost IT Innovation\nFull-Time Customer Service Included\nRevenue & Margin Growth\n\n  \nPresentation 2 – ASSOCIUM\nMunicipal Compensation Database (MCD): Municipal Compensation Information at Your Fingertips \nPresented by Nalini Barma and Melissa Rivers \nMCD is a platform with CAO leadership in mind that’s based on municipal Human Resources principles. It’s being brought to you by organizations that know municipalities best. \n“MCD is a cloud-based platform to collect and aggregate current municipal compensation and human resources information\, tailored for delivery directly to municipal users.” It also includes Council Compensation\, Job Descriptions and Organizational Charts. \nMCD will revolutionize the way municipalities share and access compensation and human resources data\, while supporting the province’s shared servicing initiative. \n  \nPresentation 3 – CAFAE\nCanadian Association for Facility and Asset Information: Who We Are and Why We Matter \nPresented by Marcia O’Connor \nFormed to address the growing demand for skilled professionals who can manage the built environment with confidence\, CAFAE is designed by practitioners\, for practitioners. Our programs and initiatives span multiple sectors\, ensuring professionals are equipped with both the foundational skills and advanced strategies needed to excel in their roles. \nCAFAE empowers facility and asset management professionals through applied\, standards-aligned education and knowledge-sharing opportunities. We focus on developing practical skills\, leadership capacity\, and forward-looking strategies that help organizations deliver safe\, sustainable\, and high-quality services. \n 
URL:https://muniserv.ca/event/our-knowledge-partners-present-tools-for-your-municipality
LOCATION:Virtual – Teams\, Canada
CATEGORIES:Webinars
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ORGANIZER;CN="muniSERV":MAILTO:info@muniserv.ca
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