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DTSTART;TZID=America/Toronto:20240605T093000
DTEND;TZID=America/Toronto:20240605T183000
DTSTAMP:20260403T151504
CREATED:20240223T185345Z
LAST-MODIFIED:20240223T185450Z
UID:36110-1717579800-1717612200@muniserv.ca
SUMMARY:23rd Annual CSPN Customer Experience Conference
DESCRIPTION:CSPN is thrilled to announce the revival of its CX Conference\, a full-day\, in-person event designed to delve into the ever-evolving realm of Customer Experience. Join us as leading brands and industry experts lead discussions on the intersection of emerging CX technologies\, shifting employee expectations\, and evolving customer demands! Immerse yourself in a day of enlightening conversations\, interactive sessions\, and invaluable networking opportunities tailored to revolutionize your CX strategies. Don’t miss this chance to explore the future of CX alongside peers and thought leaders. \nEvent details\nDate: Wednesday\, June 5th\, 2024\nTime: 9:30am-6:30pm\nLocation: The Bram and Bluma Appel Salon at Toronto Reference Library (789 Yonge St\, Toronto ON)\nWhat’s included: Breakfast\, lunch\, cocktail hour\, speaker sessions\, networking activities\, prize entry\, and much more!\n  \nUnmissable Session Topics:\n\n AI and Tech in CX: Discover cutting-edge AI innovations reshaping the customer experience landscape. \n Empowering Employees for Customer Success: Ignite passion and drive among your team for superior customer satisfaction. \n Leading the CX Revolution: Gain invaluable leadership insights from industry pioneers. \n️ Redefining Customer Service: Elevate your service standards with innovative approaches and best practices. \n Personal and Professional Advancement: Propel your career forward with expert guidance on growth and development strategies. \n Sustainable CX Strategies: Delve into eco-conscious practices revolutionizing the future of customer experience.\n Unlocking Success: Harnessing the Power of CX Benchmarks\, KPIs\, and OKRs. \n\n  \nTake advantage of our special offers\n  \nEarly Bird Tickets: Take advantage of discounted rates by purchasing Early Bird tickets. Secure your spot before we sell out! Purchase your pass through Eventbrite here or directly from CSPN via invoice by clicking the button below!\n  \nGroup Discounts and Members-Only Offers: Interested in group discounts or members-only offers? Email us at info@mycspn.com for more details. \n  \nFor more information and ticke4t sales\, please contact us; 905-477-5544 or info@myCSPN.com\, or visit https://mycspn.com/conference/. \n 
URL:https://muniserv.ca/event/23rd-annual-cspn-customer-experience-conference
CATEGORIES:Conferences
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DTSTART;TZID=America/Toronto:20240620T100000
DTEND;TZID=America/Toronto:20240620T154500
DTSTAMP:20260403T151504
CREATED:20240612T173838Z
LAST-MODIFIED:20240612T173838Z
UID:36366-1718877600-1718898300@muniserv.ca
SUMMARY:Public Sector Procurement and Supply Chain Conference
DESCRIPTION:A one-day virtual symposium presented by the National Institute of Supply Chain Leaders (NISCL)\, the Public Sector Procurement & Supply Chain Conference features speakers including Federal leaders\, Municipality CPOs\, and industry experts. This one-day symposium has had an attendance of 350+ Public Sector professionals in the past. Procurement is evolving from being a back-office\, administrative support and compliance focused function to a more “front-office” strategic business enabler role. Join us for diverse perspectives and compelling dialogues. \n  \nSpeakers include:\n\nDavid Ho\, Chief Procurement Officer and EVP\, Program Strategy & Management\, Infrastructure Ontario\nAlexander Ralph\, Chief Procurement Officer and Director of Supply Chain\, City of Vancouver\nGenevieve Sharkey\, Chief Procurement Officer\, City of Toronto\nSohrab Sohrabi\, Chief Procurement Officer\, City of Edmonton\nKaren Owen\, SVP\, Strategy & Partnerships\, OECM (Moderator)\nSunita Chander\, Chief of Strategy\, Programs and Partnerships\, Supply Ontario\nJames Lin\, Vice President\, Enterprise Procurement\, OLG (Fireside Chat Host)\nRyan Androsoff\, CEO and Founder\, Think Digital\nPaul Emanuelli\, General Counsel and Managing Director\, Procurement Office\n\n  \nWhy Attend?\n\nExclusive Insights: Gain knowledge from key speakers including CPOs from major cities like Toronto\, Vancouver\, and Edmonton.\nCutting-Edge Topics: Dive into discussions on digital transformation\, AI in procurement\, sustainability\, and risk management.\nNetworking Opportunities: Connect with over 350 public sector professionals and engage in meaningful dialogues that drive innovation and collaboration.\nStrategic Growth: Learn about the centralization of public procurement and the benefits of a streamlined\, efficient procurement process.\nPractical Solutions: Discover strategies to enhance transparency\, agility\, and trust within your procurement processes.\n\n  \nConnect with Attendees from\n\n\n\n\n\nCity of Mississauga\nCity of Oshawa\nRegional Municipality of Durham\nTown of Midland\nCity of Vaughan\n\n\n\n\nMunicipality of Red Lake\nTown of Innisfil\nCity of London\nCity of Guelph\nTown of Oakville\n\n\n\n\n\nPricing\nIndividual Pricing\nMembers: $175 + Applicable Tax.\nInsiders: $195 + Applicable Tax\nNon-member: $225 + Applicable Tax \nUse Code MUNIX to get NISCL Member Price for all muniSERV Members. \nGroup Pricing\nJoin as a Team of 4 or more: $125 pp + Applicable Tax per installment\nTo know more about this offer\, please contact Gagan Dhaliwal at gdhaliwal@niscl.ca or (416) 977-7566 x2145 \nNo cost for people employed by a Corporate Subscription Partner. \n\n\n\n\n \nFor registration enquiries contact Gagan Dhaliwal\, gdhaliwal@niscl.ca\, (416) 977-7566 x2149 \n\n\n\n\nDon’t miss this opportunity to enhance your procurement strategies and connect with industry leaders. Use the code MUNIX to get special NISCL member pricing exclusively for muniSERV members. \nWe look forward to seeing you at the conference!
URL:https://muniserv.ca/event/public-sector-procurement-and-supply-chain-conference
LOCATION:Virtual – Zoom
CATEGORIES:Conferences,e-Summit,Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/NISCL_PsProcurementScConference.png
ORGANIZER;CN="NISCL":MAILTO:info@niscl.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240924
DTEND;VALUE=DATE:20240926
DTSTAMP:20260403T151504
CREATED:20240718T163147Z
LAST-MODIFIED:20240718T163147Z
UID:36449-1727136000-1727308799@muniserv.ca
SUMMARY:CSPN Citizen Service Summit - Virtual
DESCRIPTION:CSPN proudly presents the Citizen Summit\, a premier virtual event for public sector professionals happening on September 24th-25th. This two-day summit will feature leading brands and industry experts exploring the latest in digital transformation\, data privacy\, public sector innovation\, and strategies for building resilient communities. \nDive into a series of thought-provoking discussions\, interactive sessions\, and valuable opportunities aimed at enhancing your public sector strategies. This is a chance to connect with peers\, gain new insights\, and drive meaningful change in your organization. \nEvent Details: \n\nDate: September 24th-25th\, 2023\nFormat: Virtual Event\nWhat’s Included: Full access to all sessions\, breakout discussions\, and more!\n\nUnmissable Session Topics:\n\n AI Innovation with Citizen Engagement​: Explore how AI transforms citizen engagement by enhancing service delivery and personalizing public services.​\n Building Resilient Communities​: Addressing the challenges faced by municipalities and regions in Canada and discussing strategies to strengthen community resilience in the face of crises such as pandemics\, natural disasters\, and economic downturns.​\n Data Privacy and Cybersecurity​: Elevate your service standards with innovative approaches and best practices. ​\n️ Front-Line Service Innovation​: Discover the latest technologies and methods that improve efficiency and citizen satisfaction in front-line services.​\n Indigenous ​Relations​: Examine best practices for engaging with Indigenous communities and supporting reconciliation efforts.​\n\nAND MORE! \n  \nDon’t miss this opportunity to be at the forefront of public sector innovation. Register now and join us in shaping the future of government services! For any questions or to discuss sponsorship and thought leadership opportunities\, please contact info@mycspn.com. \n  \nTo learn more\, click HERE. \nTo register\, click HERE.  \n 
URL:https://muniserv.ca/event/cspn-citizen-service-summit-virtual
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/CSPN_Logo_Partner.png
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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20250220T130000
DTEND;TZID=America/Toronto:20250220T140000
DTSTAMP:20260403T151504
CREATED:20250205T163107Z
LAST-MODIFIED:20250205T163339Z
UID:36795-1740056400-1740060000@muniserv.ca
SUMMARY:Webinar: Securing Your Attack Surface with Phobos
DESCRIPTION:Join us to hear about the latest offerings from muniSERV. From an attack surface analysis and prevention offering to a strategic compensation database and more\, this webinar will inform you and bring you up to date on how muniSERV can help your municipality. \nRecent cyber attacks on Ontario’s municipalities have had crippling effects.  Ali-Reza Anghaie of the boutique security consulting team Phobos Group will demonstrate how their leading-edge technology works.  Their custom tailored engagements are a synthetic analog to real-world attacks\, and will teach your staff how to grapple with the current threat landscape. \nGreat plans are in works for the “Future of muniSERV”. As the municipal sector continues to transform itself with increasing complexity and vastness of services\, hear about how muniSERV can act as a conduit to channel information and services to you\, our municipal leadership\, answering the question\, “What can we do to make your task easier?” \nOn February 20\, join us for this free and open discussion with a small group of municipal decision-makers about how muniSERV can benefit municipalities. \nPresenters\nAli-Reza Anghaie\, Phobos Group\nAli-Reza Anghaie is a co-founder of Phobos Group\, a boutique information security services and products company. Having been on both red and blue teams\, Ali brings a wealth of adversary and defenders knowledge to the emergent threat landscape of 2025. \nSteven Desrocher\, muniSERV\nSteven Desrocher co-founded ASI after spending the first part of his career with the Ontario Ministry of Transportation (MTO) and the Ontario Good Roads Association (OGRA). Steven has a keen interest in the strategic use of information and the application of Business Intelligence tools to extract and utilize information for planning and operational purposes. Throughout his time at ASI\, he has guided the development of several data management applications for both web and desktop with a special focus on new process development. Working to improve the use of information technology tools and techniques led to the creation of the “Workbench” technology and for Steven has evolved into a quest for the “perfect solution”.
URL:https://muniserv.ca/event/webinar-securing-your-attack-surface-with-phobos
LOCATION:Virtual – Teams\, Canada
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/PhobosLogo_sm.png
ORGANIZER;CN="muniSERV":MAILTO:info@muniserv.ca
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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20250430T083000
DTEND;TZID=America/Toronto:20250430T173000
DTSTAMP:20260403T151504
CREATED:20250324T180457Z
LAST-MODIFIED:20250324T180457Z
UID:36903-1746001800-1746034200@muniserv.ca
SUMMARY:CSPN CX Conference 2025
DESCRIPTION:On April 30th 2025\, join us at Toronto’s iconic Old Mill for CSPN’s CX Conference—a must-attend event for anyone passionate about advancing customer experience. \nConnect with industry experts\, innovative brands\, and technology pioneers as we gather to discuss the latest trends\, share actionable insights\, and showcase transformative solutions that drive CX success. With a mix of panels\, keynotes\, and hands-on sessions led by trailblazers in CX\, attendees will dive deep into customer journey optimization\, data-driven decision-making\, and strategies to enhance customer loyalty across sectors. \n\n\n\n\n\n\nEvent Details\nDate: Wednesday\, April 30th 2025 \nTime: 8:45am – 5:30 pm \nLocation: The Old Mill\, Toronto ON \nWhat’s Included: Breakfast\, lunch\, cocktail hour\, networking opportunities\, speaker sessions\, free giveaways\, prize entry\, and much more! \nGeneral Admission Pricing: $499.00 \n\n\n\n\n\n\n\n\n\n\n\nSession topics you won’t want to miss\n\nThe Power of Data & AI in CX: Explore how AI\, machine learning\, and data analytics are revolutionizing customer experience.\nPersonalization & Customer-Centricity in a Digital World: Highlight advanced personalization techniques and the creation of seamless\, customer-centric digital experiences.\nDEI & Accessibility in Customer Experience: Discuss the importance of diversity\, equity\, inclusion\, and accessibility (DEI & A) in CX\, and how inclusive experiences impact brand loyalty.\nMetrics\, Feedback & ROI: Proving the Value of CX Initiatives: Emphasize the critical role of metrics and feedback in demonstrating the business impact of CX.\nAND MORE!\n\nWhy Should You Attend CSPN’s CX Conference?\n\nNetwork and Engage with Industry Leaders: Connect with a diverse audience of CX professionals and thought leaders.\nShowcase Your Brand: Highlight your commitment to innovation and customer-centricity.\nGain Exposure: Get recognized among industry peers and potential clients.\nContribute to Advancement: Play a pivotal role in the evolution of CX practices and thought leadership.\n\nTo learn more\, click HERE.  \nTo register\, click HERE. 
URL:https://muniserv.ca/event/cspn-cx-conference-2025
CATEGORIES:Conferences
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/CSPN-Conference-Public-Sector.png
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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260211T130000
DTEND;TZID=America/Toronto:20260211T140000
DTSTAMP:20260403T151504
CREATED:20260115T174441Z
LAST-MODIFIED:20260115T175131Z
UID:37671-1770814800-1770818400@muniserv.ca
SUMMARY:Our Knowledge Partners Present... Tools for Your Municipality!
DESCRIPTION:With a plethora of technology tools available in today’s marketplace\, municipal staff have the challenge of sifting through the offerings and determining which tools offer the most in terms of productivity and attaining the goals and objectives set out by their councils and leadership. This webinar will showcase the benefits of various tools and services available to municipal decision-makers with a focus on productivity and transparency. \n  \nPresentation 1 – Dye and Durham\nZero-Cost Digital Transformation: Maximizing Municipal Revenue via Dye & Durham Tax & Utility Online Marketplace Solution \nPresented by Mishara Wick \nJoin us to discover how Ontario municipalities are revolutionizing their tax and utility services through TCOL’s zero-cost digital platform. This session highlights how to transition from manual workflows to a high-velocity\, e-commerce environment that serves both your staff and the professional community. Learn how to reduce municipal risk while providing the legal and financial community with the instant data they need to keep Ontario’s economy moving at no cost to municipalities. \nKey Takeaways: \n\nInstant Fulfillment\nAODA Compliance Made Simple\nZero-Cost IT Innovation\nFull-Time Customer Service Included\nRevenue & Margin Growth\n\n  \nPresentation 2 – ASSOCIUM\nMunicipal Compensation Database (MCD): Municipal Compensation Information at Your Fingertips \nPresented by Nalini Barma and Melissa Rivers \nMCD is a platform with CAO leadership in mind that’s based on municipal Human Resources principles. It’s being brought to you by organizations that know municipalities best. \n“MCD is a cloud-based platform to collect and aggregate current municipal compensation and human resources information\, tailored for delivery directly to municipal users.” It also includes Council Compensation\, Job Descriptions and Organizational Charts. \nMCD will revolutionize the way municipalities share and access compensation and human resources data\, while supporting the province’s shared servicing initiative. \n  \nPresentation 3 – CAFAE\nCanadian Association for Facility and Asset Information: Who We Are and Why We Matter \nPresented by Marcia O’Connor \nFormed to address the growing demand for skilled professionals who can manage the built environment with confidence\, CAFAE is designed by practitioners\, for practitioners. Our programs and initiatives span multiple sectors\, ensuring professionals are equipped with both the foundational skills and advanced strategies needed to excel in their roles. \nCAFAE empowers facility and asset management professionals through applied\, standards-aligned education and knowledge-sharing opportunities. We focus on developing practical skills\, leadership capacity\, and forward-looking strategies that help organizations deliver safe\, sustainable\, and high-quality services. \n 
URL:https://muniserv.ca/event/our-knowledge-partners-present-tools-for-your-municipality
LOCATION:Virtual – Teams\, Canada
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/WebinarBanner_NewPartners_Site_2026-01-15.png
ORGANIZER;CN="muniSERV":MAILTO:info@muniserv.ca
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