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DTSTART;TZID=America/Toronto:20200221T074500
DTEND;TZID=America/Toronto:20200221T170000
DTSTAMP:20260403T151531
CREATED:20200123T151615Z
LAST-MODIFIED:20200205T182517Z
UID:24073-1582271100-1582304400@muniserv.ca
SUMMARY:Leadership Series: Sustainable Supply Chain
DESCRIPTION:This is to invite you and your team to attend the Leadership Series: Sustainable Supply Chain on Feb 21\, 2020 at Schulich School of Business\, North York. \nThe Sustainable Supply Chain seminar addresses key issues such as environmental well-being\, fair-trade practices\, human rights and other factors that are impacting the way supply chain practitioners are thinking. It is on the mind of every progressive organization today. With sustainability becoming a priority with organizations globally\, this seminar aims at sharing some tools and insights on how best to get started on and scale the sustainability trajectory. \nSome of the speakers and their discussions might be of special interest to you: \n\nStephen VanOfwegen\, CPA\, CMA – Commissioner of Finance\, and CFO\, Region of Peel\nMichael Pacholok – Chief Purchasing Officer – City of Toronto\n\nThe event will also be featuring speakers from some more of Canada’s top brands\, such as\, PwC\, TD Bank Group\, EcoVadis\, BMO\, GTAA and more\, as they share their stories on how they’re navigating and scaling their sustainable roadmap. \nSpecial Bonus! As a member of the muniSERV community\, you could get a 20% discount if you use the Code MUNISERV20 . Register Here. \n 
URL:https://muniserv.ca/event/leadership-series-sustainable-supply-chain
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Supply-Chain-Event.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200220T133000
DTEND;TZID=America/Toronto:20200220T143000
DTSTAMP:20260403T151531
CREATED:20200218T200459Z
LAST-MODIFIED:20200218T200459Z
UID:24536-1582205400-1582209000@muniserv.ca
SUMMARY:Webinar Series - Get Ready for 2021 AODA Deadline
DESCRIPTION:By January 1\, 2021\, all public sector organizations in Ontario must have 100% accessible web content\, meeting the accessibility requirements of Web Content Accessibility Guidelines (WCAG) 2.0 Level AA. \nIn this webinar\, we will guide you through what you need to know before the deadline arrives\, including website necessities\, ways to meet the requirements\, and creating an accessibility playbook to ensure your team is compliant by 2021. \nThursday\, February 20\, 2020 \n1:30 p.m. – 2:30 p.m. \nClick Here to Register
URL:https://muniserv.ca/event/webinar-series-get-ready-for-2021-aoda-deadline
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/eSolutions.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200206T130000
DTEND;TZID=America/Toronto:20200206T132000
DTSTAMP:20260403T151531
CREATED:20200107T134018Z
LAST-MODIFIED:20200107T134756Z
UID:23764-1580994000-1580995200@muniserv.ca
SUMMARY:Grant Funding Opportunities for Canadian Municipalities
DESCRIPTION:The PSD Research team will provide an overview of grant funding opportunities for Canadian municipalities on a monthly basis. \nEach month we will highlight any grants with an approaching deadline and/or ongoing grant programs. Please join us to find out about grant opportunities for your municipality! \nOne week before each monthly grant funding webinar\, the PSD policy team will update registrants on which grant applications will be covered that month. \nUPCOMING SESSIONS \nFebruary 6th\, 2020\nMarch 12th\, 2020\n*NOTE* Each session date is available at 1:00pm – 1:20pm ET \nRegister Here
URL:https://muniserv.ca/event/grant-funding-opportunities-for-canadian-municipalities-2
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Grant-Funding-PSD.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191212T133000
DTEND;TZID=America/Toronto:20191212T153000
DTSTAMP:20260403T151531
CREATED:20191202T175027Z
LAST-MODIFIED:20191202T175027Z
UID:23288-1576157400-1576164600@muniserv.ca
SUMMARY:Utilizing Search Engine Optimization (SEO) to Enhance Your Online Visibility  
DESCRIPTION:Utilizing Search Engine Optimization (SEO) to Enhance Your Online Visibility   \nSearch Engine Optimization (SEO) refers to the method used to increase a website’s position on search engine results pages on sites such as Google\, Yahoo\, or Bing. Developing an SEO strategy for your municipality can help draw consumer traffic to your website and contribute to economic development and tourism. In this webinar\, we show you how to take advantage of SEO to better position your website on results pages and enhance your online visibility. \nJoin our webinar to learn: \n\nWhat Search Engine Optimization (SEO) can do for your organization and why it’s so important for users trying to find information\nHow to develop a simple SEO strategy that will work for your municipality\n\nThe benefits of strong SEO application when working with economic development and tourism partners and targeted audiences. \nThursday\, December 12\, 2019 – 1:30 p.m. – 3:30 p.m. Eastern \nRegister here \nPresented by: Oliver Ibanez\, Senior Front End Developer & User Experience Specialist \nAs an accomplished web designer\, digital marketer and certified UX specialist\, Oliver has over 15 years of experience building\, managing and promoting websites. With strong foundations in design\, programming and internet marketing\, Oliver is able to build highly intuitive\, feature-rich websites with emphasis on conversion and traffic generation. As a front-end developer\, Oliver strives to stay ahead of the pack by analyzing the latest cutting edge technologies and design techniques\, and how they can be applied to creating effective user experiences. Oliver continuously reviews Google’s latest algorithm updates\, search engine optimization (SEO) techniques\, social media strategies and traffic analysis in order to provide better advice and services to project stakeholders. \nWe hope you learn lots and enjoy the webinar! \nThank you\, \neSolutionsGroup
URL:https://muniserv.ca/event/utilizing-search-engine-optimization-seo-to-enhance-your-online-visibility
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/eSolutions-logo2x-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191211T140000
DTEND;TZID=America/Toronto:20191211T150000
DTSTAMP:20260403T151531
CREATED:20191203T112356Z
LAST-MODIFIED:20191203T112356Z
UID:23297-1576072800-1576076400@muniserv.ca
SUMMARY:Moving to an E-Agenda System
DESCRIPTION:Are you thinking of moving your board\, committee or municipal council to an electronic agenda meeting management system?  Do all the different solutions\, features and change management involved have you feeling overwhelmed?  Let’s discuss the things you need to consider before you make the change. \nJoin Debi Wilcox – The Meeting Guru – for this  30 minute Meeting Management Speaker Series webinar on December 11\, 2019 at 2:00 pm ET.  Don’t worry if you can’t make the live webinar\, it will be recorded and accessible afterwards using the event link. \nIn this session\, Debi will cover: \n\nwhat exactly is an e-agenda meeting management system\nis an e-agenda system right for your organization\nwhat features to consider to meet your needs\nwhat you need to know before you start an e-agenda project\ntransitioning from one vendor to another – handling the change\nhow to successfully communicate and launch your e-agenda project.\n\nIt’s all about Making Meetings Simple!  Debi will provide you with some valuable tips to help you out.  If you would like any questions answered during the session\, just send Debi an email prior to December 11\, 2019 to debi@debiwilcox.com \nLearn More & Register  \n 
URL:https://muniserv.ca/event/moving-to-an-e-agenda-system
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Debi-Wilcox-event-cover-4517.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191211T090000
DTEND;TZID=America/Toronto:20191212T163000
DTSTAMP:20260403T151531
CREATED:20191008T132307Z
LAST-MODIFIED:20191008T132307Z
UID:22477-1576054800-1576168200@muniserv.ca
SUMMARY:Leading with Excellence
DESCRIPTION:Leading with Excellence \nDecember 11 – 12\, 2019 – 9:00 AM-4:30 PM \nIn today’s dynamic workforce\, there are a lot of demands on leaders and management teams. Their responsibilities include; facilitating change management\, reducing the negative effects of mergers\, downsizing or rapid expansion. They also need to understand and motivate their staff and others in the organization. In other words\, they need to lead their department and company with inspiring leadership skills and techniques. \nThe Leading With Excellence Program provides equip supervisors\, team leaders\, and managers with leadership skills that will strengthen their role as the critical link between strategic goals and tactical performance. Through this development program\, supervisors and managers will learn the skills necessary to lead their teams to success. \nParticipants will learn and apply management concepts\, techniques\, and tips to communicate\, direct\, coach\, mentor\, entrust\, and lead others in routine situations and during challenging times of change. They will acquire tools for managing influentially and receive constructive feedback from their facilitator and peers. \nUsing case studies\, discussions\, team activities\, paired exercises\, management simulations\, and self-assessments\, participants will learn and practice influencing others assertively\, diplomatically\, and powerfully. Participants will give and receive feedback for communicating expectations\, coaching staff to develop their skills\, providing advice and options\, and helping bring about change despite resistance from others. \nTo Register\, please click here \n 
URL:https://muniserv.ca/event/leading-with-excellence
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN-Leading-with-Excellence.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191204T210000
DTEND;TZID=America/Toronto:20191204T220000
DTSTAMP:20260403T151531
CREATED:20191111T142901Z
LAST-MODIFIED:20191119T144709Z
UID:22997-1575493200-1575496800@muniserv.ca
SUMMARY:Free Webinar - Discover Your Strengths
DESCRIPTION:Wednesday\, Dec 4 @ 7pm Mountain / 9pm Eastern \nEvery successful person got there because someone else gave them a leg-up.\nHere’s yours. Take it. \nLearn More and Register Here
URL:https://muniserv.ca/event/free-webinar-discover-your-strengths
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/LevellingUp.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191203T080000
DTEND;TZID=America/Toronto:20191203T123000
DTSTAMP:20260403T151531
CREATED:20190823T184324Z
LAST-MODIFIED:20191010T143815Z
UID:21518-1575360000-1575376200@muniserv.ca
SUMMARY:Meeting of the Minds Workshop
DESCRIPTION:The cost of Miscommunication is high!!! A recent International Data Corporation study puts the cost at $620 per employee in companies with 100\,000 or more employees. It can soar to a whopping $4200 per person if an organization has 100 or less.  \nIf you are intrigued by the idea of developing your personal and professional potential\, as well as that of others\, you will undoubtedly be interested in Emergenetics\, a proven psychometric tool used around the world but new to the Canadian market. This program will give you a fuller understanding of your own thought and behavioural preferences\, and help you to communicate more easily and effectively with others. \nUsing a well-developed questionnaire designed to explore your strengths\, and through an intellectually engaging and socially stimulating training experience\, you will discover that Emergenetics is both simple to understand and easy to use. The profile\, which is based on a wide body of academic literature covering psychology and neuroscience\, is introduced through experiential learning. You will be fascinated not only by the human dynamics but the resulting practical applications as well.  \nThrough the workshop\, you will: \n\nIncrease self-awareness\nDiscover others’ perceptions of you\nCommunicate more effectively\nMake informed decisions\nValue your inherent talents\nRecognize core values\n\nWho should attend: \n• Individuals seeking a deeper understanding of themselves and others \n• Managers who aspire to build cohesive teams \n• Consultants/trainers looking for neuro-scientific tools that resonate with individuals and organizations \n• Coaches/mentors and psychologists who are interested in gaining additional \ninsight into their processes \n• Educators who desire to enhance their effectiveness with students and staff \nEnroll soon as space will be limited.  \nWe look forward to meeting you at this exciting event on Tuesday\, December 3\, 2019 in Toronto and to sharing a simpler\, easier way to understand yourself and others with the neuro-science of Emergenetics!  \n\nDetails:  \n Date: Tuesday\, December 3\, 2019 \n Location: Toronto Star Building\, 1 Yonge Street\, 18th Floor\, Toronto\, ON Google Map \n Time: 8:00 AM to 12:30 PM \n Facilitator: Bridget Parise  \nCost of Workshop and Profile: $299 (Click below to enroll) \nRegister Here \nIf you’d like more information call 905.636.0797.
URL:https://muniserv.ca/event/meeting-of-the-minds-workshop-2
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Emergenetics-Newsletter-banner.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191202T090000
DTEND;TZID=America/Toronto:20191203T160000
DTSTAMP:20260403T151531
CREATED:20191115T182201Z
LAST-MODIFIED:20191115T182201Z
UID:23074-1575277200-1575388800@muniserv.ca
SUMMARY:Lead. Motivate. Inspire
DESCRIPTION:The best leaders have the ability to share their vision with passion and commitment\, giving their people a purpose\, a challenge they are willing to embrace and carry on to achieve amazing results. \nThis two-day activity-based training program will empower you as a leader in bringing out the best in yourself and others. Exploring the most critical leadership success factors will help you bring your people together\, motivate\, energize and inspire them to their full potential toward achieving extraordinary things. \nRegister here .  Registration closes\, November 27th\, 2019 at 12:30 p.m.  Reserve your seat today! \n#businessskills #softskills #managementtraining #training #getupandlearn \n  \n 
URL:https://muniserv.ca/event/lead-motivate-inspire
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Get-Up-and-Learn-Lead-motivate-inspire.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191127T130000
DTEND;TZID=America/Toronto:20191127T140000
DTSTAMP:20260403T151531
CREATED:20191021T185633Z
LAST-MODIFIED:20191021T185633Z
UID:22718-1574859600-1574863200@muniserv.ca
SUMMARY:Uncovering New Revenue: Benefits of Horizontal Analysis of Financial Statements
DESCRIPTION:Public Sector Digest  Webinar – Uncovering New Revenue: Benefits of Horizontal Analysis of Financial Statements \nNovember 27\, 2019 at 1 PM ET \nLocal governments are tasked with the delivery of various services to residents and businesses. However\, each year\, governments are faced with difficult funding decisions as a result of tight budgets. In order to improve service delivery or address budget shortfalls\, many local governments look to revenue increasing measures\, such as tax or user rate changes. These decisions are rarely politically popular\, which can create increased pressure on government budgets.  \nIn this informative webinar\, PSD’s General Manager of Financial Consulting Matthew Hartney will demonstrate the following: \n\nHow municipalities and their budgets can benefit from horizontal analysis of their financial statements\, with a highlight on common places where additional funds may be found.\nA first-hand example of how a government’s financial trend analysis offered new budgeting insights.\nBest practices and mistakes to avoid in conducting a review\n\nRegister here
URL:https://muniserv.ca/event/uncovering-new-revenue-benefits-of-horizontal-analysis-of-financial-statements
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/PSD-FINANCE-WEBINAR.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191127T120000
DTEND;TZID=America/Toronto:20191127T130000
DTSTAMP:20260403T151531
CREATED:20191119T123319Z
LAST-MODIFIED:20191119T123319Z
UID:23121-1574856000-1574859600@muniserv.ca
SUMMARY:Free Webinar - 90 Days to Exponential Business Growth
DESCRIPTION:Are you looking for ideas to grow your business? TMG (Tyrone Matheson Group) has a free webinar to help you.\n\nHere’s what you can expect: \n1. Why 1+1 should = 5 in your business. \n2. How to use our 3 Step non-linear\, non-conventional system to grow exponentially in a short period of time. \n3. Top 3 strategies that you can use TODAY to get exactly what you want (i.e. funding\, more growth\, more market share\, etc.) \n4. You’ll be invited to join our Pay as You Profit Virtual Private Client Group.  \nBy submitting your information to the webinar organizer\, you understand that they will use it to communicate with you regarding this event and their other services. \n\nTime \n\nNov 27\, 2019 12:00 PM in Eastern Time (US and Canada) \nRegister here \n 
URL:https://muniserv.ca/event/free-webinar-90-days-to-exponential-business-growth
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/TMG-untitled.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191121T090000
DTEND;TZID=America/Toronto:20191121T120000
DTSTAMP:20260403T151531
CREATED:20191008T141151Z
LAST-MODIFIED:20191008T141151Z
UID:22475-1574326800-1574337600@muniserv.ca
SUMMARY:Personality Dimensions
DESCRIPTION:Personality Dimensions \nNovember 21\, 2019 – 9:00 AM-12:00 PM \nEveryone is different\, we come in all varieties. Understanding our own and others’ values\, strengths\, joys and stressors provides a great foundation for communication. Knowing the obvious—and not so obvious—ways we are different assures us that we are okay in our own uniqueness and that we aren’t alone in some of our habits. \nPersonality Dimensions® translates complex personality theory into everyday language. It creates a framework for understanding – not a pigeonhole. You will recognize temperament patterns that you are comfortable with and of the people that you know. But it is not about putting people into a box. Identifying differences and similarities through Personality Dimensions® doesn’t determine our behaviour – we make those choices. \nDrawing on the results of current validation studies that includes participants from across Canada and years of observation of interpersonal preferences demonstrated in learning sessions\, Personality Dimensions® fosters increased self-knowledge through a facilitated self-discovery model that will make a lasting positive impact. \nTo Register\, please click here  
URL:https://muniserv.ca/event/personality-dimensions-3
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/GetAttachmentThumbnail.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191119T140000
DTEND;TZID=America/Toronto:20191119T150000
DTSTAMP:20260403T151531
CREATED:20191111T142211Z
LAST-MODIFIED:20191111T142211Z
UID:22992-1574172000-1574175600@muniserv.ca
SUMMARY:Free Live Webinar - Leadership and the Art of Listening
DESCRIPTION:What you will learn in this webinar: \n\nDiscover how we listen and why\nPrevent mistakes by honing your listening skills\nGet a checklist of how to listen deeply\n\nTuesday\, Nov 19 @ 12pm Mountain / 2pm Eastern \nLearn More & Register Here  \nLinkedIn \nFacebook
URL:https://muniserv.ca/event/free-live-webinar-leadership-and-the-art-of-listening
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Leadership-webinar-graphic.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191115T130000
DTEND;TZID=America/Toronto:20191115T132000
DTSTAMP:20260403T151531
CREATED:20191021T192732Z
LAST-MODIFIED:20191021T192732Z
UID:22733-1573822800-1573824000@muniserv.ca
SUMMARY:Grant Funding Opportunities for Canadian Municipalities
DESCRIPTION:Public Sector Digest presents: Grant Funding Opportunities for Canadian Municipalities \nThe PSD Research team will provide an overview of grant funding opportunities for Canadian municipalities on a monthly basis. \nEach month we will highlight any grants with an approaching deadline and/or ongoing grant programs. \nPlease join us to find out about grant opportunities for your municipality! \nOne week before each monthly grant funding webinar\, the PSD policy team will update registrants on which grant applications will be covered that month. \nUPCOMING SESSIONS  \nOctober 17\, 2019 or November 15\, 2019 \n*NOTE* Each session date is available at 10:00am to 10:20am ET or at 1:00pm – 1:20pm ET \nRegister Here
URL:https://muniserv.ca/event/grant-funding-opportunities-for-canadian-municipalities
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/PSD-hands-coins_grant.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191113T210000
DTEND;TZID=America/Toronto:20191113T220000
DTSTAMP:20260403T151531
CREATED:20191111T142634Z
LAST-MODIFIED:20191111T142634Z
UID:22995-1573678800-1573682400@muniserv.ca
SUMMARY:Free Webinar - How to Overcome Conflict with Project Stakeholders
DESCRIPTION:Wednesday\, Nov 13 @ 7pm Mountain / 9pm Eastern \nLearn More and Register Here 
URL:https://muniserv.ca/event/free-webinar-how-to-overcome-conflict-with-project-stakeholders-2
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/LevellingUp.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191113T090000
DTEND;TZID=America/Toronto:20191115T163000
DTSTAMP:20260403T151531
CREATED:20191008T132752Z
LAST-MODIFIED:20191008T132752Z
UID:22473-1573635600-1573835400@muniserv.ca
SUMMARY:3-Day Public Sector Certified Client Service Specialist (CCSS©) Designation Bootcamp
DESCRIPTION:3-Day Public Sector Certified Client Service Specialist (CCSS©) Designation Bootcamp \nNovember 13 – 15\, 2019 – 9:00AM – 4:30PM \nThe Certified Client Service Specialist (CCSS©) program offers participants the tools\, techniques\, and effective customer service skills required in today’s demanding work environment. This program is designed with extensive research and insight from the public sector and has been delivered to numerous municipalities and government agencies with exceptional results. \nOur world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally. \nOur programs are certified and accredited by CCPC Global to ensure quality\, content\, and engaging delivery. \nCompletion of our certification process confers the right to use the title Certified Client Service Specialist and the right to use the initials CCSS© after one’s name. \nThis 3-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service delivery – everything from professionalism to customer service\, to sales\, handling difficult customers\, and more. Upon completion of the program\, you will be able to build a solid foundation for your career and gain and industry specific credential that is recognized by major organizations. \nAvailable to be delivered and customized on-site. Call CSPN for additional details. \nAccredited Courses Required \n1-Day Delivering Responsive Customer Service \nThis program is ideal for anyone who deals with customers and wants to provide a more customized or personalized experience for them. This training will provide you with the skills to not only handle a customer’s immediate requests\, but also provide information and recommendations to build the customer’s relationships through providing valuable conversations. \n1-Day Managing Difficult Clients and Situations \nThis program is ideal for anyone who deals with difficult clients in various challenging situations and wishes to remain in control. The program will lay out strategies for turning negative situations into opportunities for building lifelong relationships. \n1-Day Conflict Resolution \nHave you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity\, absenteeism and high turnover. \nTo Register\, please click here \n 
URL:https://muniserv.ca/event/3-day-public-sector-certified-client-service-specialist-ccss-designation-bootcamp
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CCSS-Bootcamp.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191108T140000
DTEND;TZID=America/Toronto:20191108T150000
DTSTAMP:20260403T151531
CREATED:20191024T103723Z
LAST-MODIFIED:20191024T103723Z
UID:22759-1573221600-1573225200@muniserv.ca
SUMMARY:Free Live Webinar - Understanding the World of Change
DESCRIPTION:Understanding the World of Change – free live webinar \nFriday\, Nov 8\, 2019 – 12pm Mountain / 2pm Eastern \n\nChange Happens! \n\n\n\nBut leading change well is an expert skill that few have mastered.\nExplore what inspiring leadership looks like in today’s complex and rapidly changing world.\n\n\n  \nPresented by Kerry Woodcock\, Change Leadership Coach \nRegister Here \nLinkedIn / Facebook
URL:https://muniserv.ca/event/free-live-webinar-understanding-the-world-of-change
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/KerryW_UnderstandChange_nobutton.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20191107
DTEND;VALUE=DATE:20200101
DTSTAMP:20260403T151531
CREATED:20191107T203227Z
LAST-MODIFIED:20191108T133100Z
UID:22941-1573084800-1577836799@muniserv.ca
SUMMARY:C12 Driver Training
DESCRIPTION:Welcome to driver training for waste management systems\, EPA Regulation 347 C-12 Driver Training Certification program.\nThis online course includes references to the Land Disposal Restrictions\, better known as the LDR \nIt also encompasses the Transportation of Dangerous Goods Act or the TDGA \nBy the end of this course you will have a better understanding of Regulation 347 and how it applies to you\, the operator  or driver of the vehicle\, in relation to the waste you are hauling and the regulations surrounding those duties. \nClick here for more information and course description.  Since it’s delivered digitally\, it can be started at any time.  The date listed is simply the date of posting. \nRegister Here! \nPresented by MySDS Inc.   \nContact: info@mysds.ca | 1-855-282-4537 | 1-705-665-3719 \n  \n 
URL:https://muniserv.ca/event/c12-driver-training
CATEGORIES:Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191106T130000
DTEND;TZID=America/Toronto:20191106T140000
DTSTAMP:20260403T151531
CREATED:20191021T190503Z
LAST-MODIFIED:20191021T190503Z
UID:22730-1573045200-1573048800@muniserv.ca
SUMMARY:Applications to Improve Municipal Budgeting
DESCRIPTION:Public Sector Digest – APPLICATIONS TO IMPROVE MUNICIPAL BUDGETING \n2 PART SERIES | NEXT SESSION DATES\nNOV. 6TH AND 12TH – 1PM – 2PM ET \nIn this PSD webinar series\, attendees will learn how our FMW Web applications assist municipalities with financial planning and budgeting. The first webinar in the series will showcase FMW Web Operating Plan\, FMW Web Salary Plan\, and FMW Web Reporting. The session will include an overview of all three modules. The second session in the webinar series will present FMW Web Capital Plan and Fund Manager. \nSession 1: Operating Plan\, Salary Plan\, and Reporting \nSession 2: Capital Plan and Fund Manager \nRegister here \n 
URL:https://muniserv.ca/event/applications-to-improve-municipal-budgeting
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191031T140000
DTEND;TZID=America/Toronto:20191031T150000
DTSTAMP:20260403T151531
CREATED:20191024T102549Z
LAST-MODIFIED:20191024T102549Z
UID:22756-1572530400-1572534000@muniserv.ca
SUMMARY:Free Live Webinar - How to Sell Premium Services without Selling Out
DESCRIPTION:How to Sell Premium Services without Selling Out – free live webinar \nThursday\, Oct 31 @ 12pm Mountain / 2pm Eastern \n\nYou’ve worked hard at mastering your craft.\n\n\n\nBut you find that telling others about your services feels sales-y and self-promotional.\nStop feeling uncomfortable with sales!  Get help from an experienced expert.\n\n\n  \nPresented by: Stan Peake\, Executive Coach & Author \nRegister Here \nLinkedIn/Facebook \n 
URL:https://muniserv.ca/event/free-live-webinar-how-to-sell-premium-services-without-selling-out
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Stan-Peake-nobutton.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191029T080000
DTEND;TZID=America/Toronto:20191030T170000
DTSTAMP:20260403T151531
CREATED:20190827T151517Z
LAST-MODIFIED:20190827T151517Z
UID:21563-1572336000-1572454800@muniserv.ca
SUMMARY:Urban Economy Forum - Towards a Sustainable Urban Economy
DESCRIPTION:As part of celebrations marking World Cities’ Day\, 2019 UN-Habitat\, International City Leaders (ICL) and the Urban Economy Forum Association will host the 1st Annual Urban Economy Forum in Toronto\, Canada on October 29- October 30\, 2019. \nThe Forum will facilitate dialogue between cities\, financial institutions\, and the private sector on ways to create sustainable development markets by enhancing the efficiency of the urban economy. \nThe critical role of urban economy in making cities sustainable and resilient was highlighted at the UN Habitat III conference in Quito\, Ecuador in October 2016 where member states endorsed the New Urban Agenda. A key goal of the NUA is to “ensure sustainable and inclusive urban economies by leveraging the agglomeration benefits of well-planned urbanization\, including high productivity\, competitiveness\, and innovation.” \nThe Urban Economy Forum will foster strategic finance and economic networking between various stakeholders including mayors\, policymakers at national and city levels\, international development agencies\, academic institutions\, scholars and investment facilitators. \nTo see if the forum is a right fit for you or your organization\, please reach out to Christopher at  christopher.fakhourie@ueforum.org \nFor more details visit: https://www.ueforum.org/
URL:https://muniserv.ca/event/urban-economy-forum-towards-a-sustainable-urban-economy
CATEGORIES:Conferences
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191024T140000
DTEND;TZID=America/Toronto:20191024T150000
DTSTAMP:20260403T151531
CREATED:20191009T105234Z
LAST-MODIFIED:20191009T105234Z
UID:22503-1571925600-1571929200@muniserv.ca
SUMMARY:Free Webinar - Pitching Your Business to Change the World
DESCRIPTION:Pitching Your Business to Change the World – free live webinar \nThursday\, Oct 24 @ 2:00 pm – 3:00 pm EDT \nA GREAT PITCH is critical to launching your start-up \nLearn how EASY it can be to TELL INVESTORS about your social impact \nRegistration link: https://www.levellingup.net/pitching-your-business-webinar \n 
URL:https://muniserv.ca/event/free-webinar-pitching-your-business-to-change-the-world
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191024T130000
DTEND;TZID=America/Toronto:20191024T140000
DTSTAMP:20260403T151531
CREATED:20191010T153306Z
LAST-MODIFIED:20191010T153431Z
UID:22544-1571922000-1571925600@muniserv.ca
SUMMARY:Free Webinar - Cultivating Collaboration
DESCRIPTION:I am very excited to extend this special invitation to register for Emergenetics Canada’s Complimentary Webinar – Cultivating Collaboration– presented by Bridgit Parise\, COO and Master Associate\, Emergenetics Canada.  \nOctober 24\, 2019 at 1:00pmEST / 10:00amPST. \nLearn how to leverage the process of divergence and convergence to realize the potential of cognitive diversity. \nEffective collaboration is much more than harmonious agreement or efficiency. Collaboration requires teams to navigate ambiguity\, unearth bold ideas\, and embrace new ways of working – one that harnesses the power of diverse perspectives and creative thinking to push past the obvious\, safe solutions to the truly innovative ones. \nRegister Here. \nIf you have questions\, please contact us at 905.636.0797 \nGail Green \nPresident \nEmergenetics Ontario \ngail.green@emergeneticsontario.com \n(905) 636-0797 – Work | (905) 749-4444 – Mobile \nwww.emergeneticsontario.com
URL:https://muniserv.ca/event/free-webinar-cultivating-collaboration
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Emergenetics-Collaboration.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191017T140000
DTEND;TZID=America/Toronto:20191017T150000
DTSTAMP:20260403T151531
CREATED:20191001T183247Z
LAST-MODIFIED:20191001T183247Z
UID:22378-1571320800-1571324400@muniserv.ca
SUMMARY:Free Webinar - Rescuing Sports for Kids’ Sake!
DESCRIPTION:Sports are a huge investment of your time and money. Get maximum value from of the experience for both you and your child. \nWho should attend: parents\, coaches\, educators \nWe know you want your child to have the best possible sports experience.\nOne that considers long term athlete development and positive character reinforcement.\nLearn how to set up your child for success both on and off the field. \nYou will learn:\n– what you should expect\n– how to connect with the coach\n– how to be the best support for your kid \nDate: Thursday\, Oct. 17 @ 2:00 pm – 3:00 pm EDT \nRegister Here! \n 
URL:https://muniserv.ca/event/free-webinar-rescuing-sports-for-kids-sake
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/RescueKids_webinar_nobutton.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191010T140000
DTEND;TZID=America/Toronto:20191010T150000
DTSTAMP:20260403T151531
CREATED:20190925T181053Z
LAST-MODIFIED:20190925T181053Z
UID:22249-1570716000-1570719600@muniserv.ca
SUMMARY:Free Webinar - How to Overcome Conflict with Project Stakeholders
DESCRIPTION:In this FREE LIVE WEBINAR\, you will learn how to deal with stakeholders during high stress and complex projects.  \nHow to Overcome Conflict with Project Stakeholders \nPresented by: Michelle Phaneuf\nP.Eng.\, Chartered Mediator\, Certified Coach\, Certified Psychological Health & Safety Adviser\, Trained Ombudsman\, LevellingUp Sage \nThursday\, Oct. 10 @ 2:00 pm – 3:00 pm EDT \nIn this LIVE WEBINAR\, we will discuss: \n\nYour response to conflict with stakeholders\nOur brains in stress\nHow your definition of conflict affects your perception of conflict\nUnproductive versus productive conflict\nStrategies for strong collaboration\n\nRegister here. \nUnavailable to attend? Register and receive the webinar recording!
URL:https://muniserv.ca/event/free-webinar-how-to-overcome-conflict-with-project-stakeholders
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Michelle-Overcome-Conflict.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191005T123000
DTEND;TZID=America/Toronto:20191005T133000
DTSTAMP:20260403T151531
CREATED:20190917T171933Z
LAST-MODIFIED:20190917T171933Z
UID:22119-1570278600-1570282200@muniserv.ca
SUMMARY:Free Webinar - Become a Power Couple
DESCRIPTION:Couldn’t make our last Free Live Webinar – Become a Power Couple?\nJoin us instead on Saturday\, Oct. 5 @ 12:30 pm – 1:30 pm EDT \nPresented by: Nancy Clarke\nMindset Coach\, Blended Family Parent\, LevellingUp Sage \n\nIn this LIVE WEBINAR\, I will share my 5 epiphanies:\nFind our what the forgiveness gap is\nYour productivity hack starts at home\nSacrifice is not necessary in marriage\nYou might unknowingly be keeping score\nYou can set expectations that work for you \n\nLearn More and Register 
URL:https://muniserv.ca/event/free-webinar-become-a-power-couple-2
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/PowerCouple_Oct5_nobuttonWebinar.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191004T090000
DTEND;TZID=America/Toronto:20191004T130000
DTSTAMP:20260403T151531
CREATED:20190920T183909Z
LAST-MODIFIED:20190920T183925Z
UID:22176-1570179600-1570194000@muniserv.ca
SUMMARY:Introduction to Emergenetics Workshop
DESCRIPTION:The cost of Miscommunication is high!!! A recent International Data Corporation study puts the cost at $620 per employee in companies with 100\,000 or more employees. It can soar to a whopping $4200 per person if an organization has 100 or less.  \nIf you are intrigued by the idea of developing your personal and professional potential\, as well as that of others\, you will undoubtedly be interested in Emergenetics\, a proven psychometric tool used around the world but new to the Canadian market. This program will give you a fuller understanding of your own thought and behavioural preferences\, and help you to communicate more easily and effectively with others.  \nDetails: \nDate: Monday\, October 4\, 2019 \nLocation: Ryerson Oakham House\, 60 Gould Street\, Toronto\, ON Google Map \nTime: 8:30 AM to 1:00 PM \nCertified Emergenetics Facilitator: Karen Elkin \nCost of Workshop and Profile: $299 (Click below to enroll)  \nThrough the workshop\, you will: \n• Increase self-awareness \n• Discover others’ perceptions of you \n• Communicate more effectively \n• Make informed decisions \n• Value your inherent talents \n• Recognize core values \nWho should attend: \n• Individuals seeking a deeper understanding of themselves and others \n• Managers who aspire to build cohesive teams \n• Consultants/trainers looking for neuro-scientific tools that resonate with individuals and organizations \n• Coaches/mentors and psychologists who are interested in gaining additional \ninsight into their processes \n• Educators who desire to enhance their effectiveness with students and staff \nClick here to enroll.  Enroll soon as space will be limited.  \nWe look forward to meeting you at this exciting event in Toronto on Friday\, Oct 4\, 2019 and to sharing a simpler\, easier way to understand yourself and others with the neuro-science of Emergenetics!  \nIf you’d like more information\, simply respond to this email or call 905.636.0797.
URL:https://muniserv.ca/event/introduction-to-emergenetics-workshops
CATEGORIES:Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191004T083000
DTEND;TZID=America/Toronto:20191004T130000
DTSTAMP:20260403T151531
CREATED:20190610T133155Z
LAST-MODIFIED:20190610T133416Z
UID:20135-1570177800-1570194000@muniserv.ca
SUMMARY:Sharpen Your Leadership & Team Development
DESCRIPTION:An Introduction to Emergenetics! \nThe cost of Miscommunication is high!!! A recent International Data Corporation study puts the cost at $620 per employee in companies with 100\,000 or more employees.  It can soar to a whopping $4200 per person if an organization has 100 or less. \nIf you are intrigued by the idea of developing your personal and professional potential\, as well as that of others\, you will undoubtedly be interested in Emergenetics\, a proven psychometric tool used around the world but new to the Canadian market. This program will give you a fuller understanding of your own thought and behavioural preferences\, and help you to communicate more easily and effectively with others.  \nUsing a well-developed questionnaire designed to explore your strengths\, and through an intellectually engaging and socially stimulating training experience\, you will discover that Emergenetics is both simple to understand and easy to use. The profile\, which is based on a wide body of academic literature covering psychology and neuroscience\, is introduced through experiential learning. You will be fascinated not only by the human dynamics but the resulting practical applications as well.  \nThrough the workshop\, you will: \n\nIncrease self-awareness\nDiscover others’ perceptions of you\nCommunicate more effectively\nMake informed decisions\nValue your inherent talents\nRecognize core values\n\nWho should attend: \n\nIndividuals seeking a deeper understanding of themselves and others\nManagers who aspire to build cohesive teams\nConsultants/trainers looking for neuro-scientific tools that resonate with individuals and organizations \nCoaches/mentors and psychologists who are interested in gaining additional insight into their processes\nEducators who desire to enhance their effectiveness with students and staff\n\nEnroll soon as space will be limited.  Register here \nWe look forward to meeting you at this exciting event on Friday\, Oct 4\, 2019 in Toronto and to sharing a simpler\, easier way to understand yourself and others with the neuro-science of Emergenetics! \n\nDetails:\nDate: Monday\, October 4\, 2019\nLocation: Ryerson Oakham House\, 60 Gould Street\, Toronto\, ON  Google Map\nTime: 8:30 AM to 1:00 PM\nFacilitator: Karen Elkin\nCost of Workshop and Profile: $249 (Click below to enroll)\n\nIf you’d like more information\, simply respond to this email or call 905.636.0797. \nGail Green\, Emergentics Ontario
URL:https://muniserv.ca/event/sharpen-your-leadership-team-development
CATEGORIES:Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191003T140000
DTEND;TZID=America/Toronto:20191003T150000
DTSTAMP:20260403T151531
CREATED:20190917T171333Z
LAST-MODIFIED:20190917T171333Z
UID:22116-1570111200-1570114800@muniserv.ca
SUMMARY:Free Webinar - Become a Power Couple
DESCRIPTION:Free Live Webinar – Become a Power Couple\nThursday\, Oct. 3 @ 2:00 pm – 3:00 pm EDT \nPresented by: Nancy Clarke\nMindset Coach\, Blended Family Parent\, LevellingUp Sage \n\nIn this LIVE WEBINAR\, I will share my 5 epiphanies:\nFind our what the forgiveness gap is\nYour productivity hack starts at home\nSacrifice is not necessary in marriage\nYou might unknowingly be keeping score\nYou can set expectations that work for you\n\nLearn more & Register 
URL:https://muniserv.ca/event/free-webinar-become-a-power-couple
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190925T130000
DTEND;TZID=America/Toronto:20190925T140000
DTSTAMP:20260403T151531
CREATED:20190909T170620Z
LAST-MODIFIED:20190913T144331Z
UID:21846-1569416400-1569420000@muniserv.ca
SUMMARY:Free Webinar - Leading the Ins and Outs of Cognitive Diversity
DESCRIPTION:Leading the Ins and Outs of Cognitive Diversity \nSeptember 25\, 2019 @ 1:00 p.m.EST\, 2:00 p.m. AST\, 2:30 p.m. NST \nPlease REGISTER HERE for this  exclusive free opportunity! \nThis webinar address will include: •Reflective activities to connect concepts to personal cognitive strengths and team members cognitive strengths •Scientific background on how we work and establish neuro-pathways •Story-telling and activities to illustrate concepts. \nBased on the principles of Emergenetics\, you will learn to improve communication\, connection\, and performance through an enlightening process of self-awareness and discovery. Learn how the real magic happens when teams can be built synergistically\, and team members can collaborate more effectively by “borrowing another person’s brain.” \nI sincerely hope you will take full advantage of this invitation and informative experience!  \nGail Green\, President \nEmergentics Ontario \ngail.green@emergeneticsontario.com
URL:https://muniserv.ca/event/free-webinar-leading-the-ins-and-outs-of-cognitive-diversity-3
CATEGORIES:Webinars
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END:VEVENT
END:VCALENDAR