MuniSERV

Lead Others: Leadership Coaching
2020-04-14 13:00 - 14:00 (America/Toronto)
Lead Others: Leadership Coaching
When: April 14, 2020 1:00pm – 2:00pm ET
Registration Link: https://sagewisdom.levellingup.ca/lead-others-leadership-coaching/
Grow your career in a digital community with Ed Temple, Professional Certified Coach by IFC, Certified Executive Coach from Royal Roads University, MA, Total SDI Master Facilitator.
Join this live interactive, convenient, and affordable alternative to traditional professional development. Find community and development even amidst your self-isolation!
Relationships are key to business success and advancing your career or business ownership. Coaching is the most impactful way to increase your relational impact professionally. In this group you will learn an award winning and globally recognized coaching framework including principles, concepts, actions and behaviours associated with effective coaching in leadership.
You will also learn the neuroscience of coaching and why coaching is THE leadership tool of the future. You will be coached and coach in this course. You will use coaching skills and through the course be able to coach effectively in your professional life by the end. You will be given coaching questions to be able to utilize in many situations.
Starts April 14th Register NOW!
$38.70/hr, 9 weekly, one hour sessions. Max 8 people per group.
BUY NOW
LevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted small group.
The experts you want. The skills you need. Nothing standing in your way.
www.LevellingUp.ca
#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals

Awakening The Enneagram In Stressful Times
2020-04-09 14:00 - 15:00
Awakening The Enneagram In Stressful Times
April 9, 2020 2:00pm – 3:00pm ET
Registration Link: https://sagewisdom.levellingup.ca/awakening-the-enneagram-in-stressful-times/
Awakening the Enneagram In Stressful Times with Catherine Bell, Founder at The Awakened Company.
Join this live interactive, convenient, and affordable alternative to traditional professional development specifically to support your business during this time of self-isolation.
In this Accelerator Group, we will introduce the Enneagram Personality System. The Enneagram is the tool for personal and leadership transformation. The Enneagram helps us awaken to what is real, to our gifts and areas to work on. It helps us to become more present and react less by default. More than a personality typology, the Enneagram is a profound map illuminating the nine different architectures of the human character. The Enneagram is the most powerful and practical system available for increasing emotional intelligence, with insights that can be used for personal and professional development.
Starts April 9th Register NOW! $21.60/hr, 5 weekly, one hour sessions
Max 8 people per group. BUY NOW
LevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted small group.
The experts you want. The skills you need. Nothing standing in your way.
www.LevellingUp.ca
#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals

Building Confidence in Times of Uncertainty
2020-04-09 12:00 - 13:00
Building Confidence in Times of Uncertainty
When: April 9, 2020 12:00pm – 1:00pm ET
Registration Link: https://sagewisdom.levellingup.ca/building-confidence-in-times-ofuncertainty/
Grow your career in a digital community with Kimberly Hill, Entrepreneur, CEO of the Self-Confidence Project, Speaker, Confidence Coach, Writer, BBA, Reiki Healer.
Join this live interactive, convenient, and affordable alternative to traditional professional development. Find
community and development even amidst your self-isolation!
85% of individuals suffer from low-self esteem, and this harms our relationship with self, friends, family and co-workers. If you’re someone who feels unsure of yourself or is merely curious about how to increase your confidence, this group is for you. The truth is, you’re not alone, and confidence is a skill we can develop. Confidence matters in life just as much as
competence. Individuals who may not necessarily be the brightest in the room, but the most confident tend to be more admired and listened to than others.
Starts April 9th Register NOW!
$16.13/hr, 8 weekly, one hour sessions. Max 8 people per group.
BUY NOW
LevellingUp will help you bridge the gap between knowing HOW TO do something and
MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted
small group.
The experts you want. The skills you need. Nothing standing in your way.
www.LevellingUp.ca
#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals

Think Like a CFO
2020-04-08 14:30 - 15:30
Think Like a CFO
When: April 8, 2020 2:30pm – 3:30pm ET
Registration Link: https://sagewisdom.levellingup.ca/think-like-a-cfo/
Grow your career in a digital community with Jean Parker, Leadership Coach, CFO, Educator, BBA, BEd, ACC.
Join this live interactive, convenient, and affordable alternative to traditional professional development. Find community and development even amidst your self-isolation!
A CFO wears many hats but they all boil down to one role – helping the organization find and implement the strongest, most realistic opportunities it needs to give the best return to its’ shareholders. Opportunities come from change, constant communication, analysis, observation, structures, and processes.
This accelerator group will create a supported space to connect with your peers and to learn key strategies to expand your CFO thinking. You will create weekly action plans to support the strengthening of the financial health of your business.
Starts April 8th Register NOW!
$30.13/hr, 8 weekly, one hour sessions. Max 8 people per group.
BUY NOW
LevellingUp will help you bridge the gap between knowing HOW TO do something and
MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted
small group.
The experts you want. The skills you need. Nothing standing in your way.
www.LevellingUp.ca
#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals

Be The Successful Entrepreneur
2020-04-07 21:00 - 22:00
Be The Successful Entrepreneur
When: April 7, 2020 9:00pm – 10:00pm ET
Registration Link: https://sagewisdom.levellingup.ca/be-the-successful-entrepreneur/
Grow your career in a digital community with Colin Christensen, Experienced Entrepreneur, Investor, and Mentor.
Join this live interactive, convenient, and affordable alternative to traditional professional development. Find community and development even amidst your self-isolation!
Entrepreneurship seems like it should be easy: “build a better mousetrap and the world will beat a path to your door”. This has not been true – if not ever – not for a long time. The noise of the market and levels of failure among entrepreneurs is intimidating.
We will help you to have the confidence to not only build a business that can work but build any business to work. We can help you avoid the needless failures and be the successful entrepreneur you want to be.
Starts April 7th Register NOW!
$53.75/hr, 8 weekly, one hour sessions.Max 8 people per group.
BUY NOW
LevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted small group.
The experts you want. The skills you need. Nothing standing in your way.
www.LevellingUp.ca
#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals

Free Webinar - Managing a Team Who is Now Working From Home
2020-04-03 12:00 - 13:00
Are you managing a team who is now working from home?
Due to the overwhelming response to our April 2nd webinar, we are adding two more opportunities to join these webinars.
Friday April 3rd, at 12:00 noon and again at 2:00 p.m. EST
First off, thank you for taking the need to flatten the curve seriously. Now let us provide you with some helpful tools (policies, procedures) and tips to maintaining an effective remote team!
Erica Thomas, MBA and I are excited to partner our two companies, The Ontario Municipal Leadership Institute and Transitional Solutions Inc. to provide two more FREE one-hour webinars on Friday April 3rd at 12pm and 2:00 p.m. EST
Click the following link to register: https://attendee.gototraining.com/rt/4416534105522755585
Angela Gravelle
Executive Director, Ontario Municipal Leadership Institute (OMLI)
#coronavirus #worklife #workingathome #municipality #municipal #cao #councils #localgov #localgovernment #onpoli #leadership #technology #leansixsigma #leanmanagement #omlilean #government #ontario #publicpolicy #policies #civilsociety #worklifebalance #newnormal #munigov

Free Webinar - Managing a Team who is Working from Home
2020-04-02 12:00 - 13:00
Are you managing a team who is now working from home?
Thursday, April 2nd, at 12:00 noon EST/10:00 Mountain
First off, thank you for taking the need to flatten the curve seriously. Now let us provide you with some helpful tools (policies, procedures) and tips to maintaining an effective remote team!

Erica Thomas, MBA and I are excited to partner our two companies, The Ontario Municipal Leadership Institute and Transitional Solutions Inc. to provide a FREE one-hour webinar on Thursday April 2nd 12:00 pm EST/10:00 am Mountain
Click the following link to register: https://attendee.gototraining.com/rt/4416534105522755585
Angela Gravelle
Executive Director, Ontario Municipal Leadership Institute (OMLI)
#coronavirus #worklife #workingathome #municipality #municipal #cao #councils #localgov #localgovernment #onpoli #leadership #technology #leansixsigma #leanmanagement #omlilean #government #ontario #publicpolicy #policies #civilsociety #worklifebalance #newnormal #munigov

Leaders Blitz Survival Kit To Remote Work
2020-03-30 18:00 - 19:00
Leaders Blitz Survival Kit To Remote Work
March 30, 2020 6:00pm – 7:00 pm ET
Registration Link: https://sagewisdom.levellingup.ca/leaders-blitz-survival-kit-to-remote-work-5-days-5-lessons/
Grow your career in a digital community with Jean Parker, Leadership Coach, CFO, Educator, BBA, BEd, ACC. Join this live interactive, convenient, and affordable alternative to traditional professional development specifically to support your business during this time of self isolation
The new normal of business has just changed. Have you pivoted? How you lead, communicate work, create solutions, make money, meet and take care of your people has changed. Jean is a seasoned CFO/Facilitator/Coach experienced in creating changed in organizations in challenging industries and would like to support you to quickly pivot your mindset.
Starts March 30th Register NOW!
$8.60/hr, 5 daily, one hour sessions – Max 8 people per group. BUY NOW
LevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted small group.
The experts you want. The skills you need. Nothing standing in your way.
www.LevellingUp.ca
#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals

Energy Booster Videos For You
2020-03-30 - 2020-04-11
We hope you are keeping healthy and well.
Like all of our clients, we are sure you and your team are burning through lots of energy to ensure everyones safe and healthy, and to adapt your business to the changing environment.
As you know, our mission at Juice is a simple one: to energize work for people and teams. There is no better time than now for us to consider how we can generate a little bit of energy to help people stay focused and productive in this time of disruption.
For this reason, we’ve created three short videos (each approximately 4 minutes in length) designed to help anyone and everyone in your organization re-energize their exhausted brains.
You can find the three videos on our YouTube Channel here:
Energy Booster #1: Start with Appreciation
Link: https://vimeo.com/399894838/d4d9086591
Energy Booster #2: AMP Up Acknowledgement
Link: https://vimeo.com/399895567/68ef721362
Energy Booster #3: Shift the Narrative
Link: https://vimeo.com/399907540/ed8d2d7c32

*NEW* Customer Success Strategy Course
2020-03-25 09:00 - 2020-03-26 16:30
Every touchpoint throughout the customer journey – whether B2C or B2B – matters. Effectively managing this journey is critical to success for both the customer and the service provider.
Once onboard and using the service, customers need to feel that they have your organization’s support at every level. Yet, too often organizations complete implementation in a strong proactive manner, and then move to a reactive strategy. Organizations must develop and utilize a customer success experience that defines tasks, milestones, and alignment throughout the whole lifecycle. After all, successful outcomes are the main drivers of customer renewal and expansion.
The CSPN Customer Success & Strategy Program is designed for managers and team leads looking to deliver customer success by developing the mindset, metrics and strategies they can use today. The program supports individuals and organizations in creating business focused activities to manage the customer life cycle and drive adoption, renewals, upselling and advocacy.
All businesses – traditional, subscription-based or otherwise – need to maximize customer lifetime value to be profitable and succeed. With new customer acquisition costs exceeding the cost to retain existing customers, our Customer Success & Strategy Program provides the insight and perspectives to reduce churn while expanding accounts and increasing customer engagement.
Long-term success starts with the ability and knowledge of the individuals responsible for delivering it. Customer Success is and always will be about the people and their knowledge, skills and abilities. However important those first days are, the journey to customer success is constant and never ends.
March 25-26 2020 – 9:00AM – 4:30PM
For more information, please click here
To Register, please click here

Free Webinar - Leading During Uncertain Times
2020-03-19 13:00 - 14:00
The challenges we face today require us to step into our very best leadership as we navigate the uncharted waters ahead.
This complimentary webinar will help you:

Understand what’s happening within you and your team during fear and uncertainty
Learn how to recognize the signs of stress and how to help others find calm in the sea of noise.

Receive a complimentary Tilt365 Assessment that’s a ‘speed date to self awareness’ that will help you notice your triggers so you can get ahead of them and balance and be there for your team.
Date: Mar 19, 2020 at 1:00 p.m. Eastern
Click here to Register
Provided by: Jacqueline Arnold, ACPC, ACC ● Principal
519-386-9610 ● jackie@iheartmywork.ca
iheartmywork.ca

Grant Funding Opportunities for Canadian Municipalities
2020-03-12 13:00 - 13:20
The PSD Research team will provide an overview of grant funding opportunities for Canadian municipalities on a monthly basis.
Each month we will highlight any grants with an approaching deadline and/or ongoing grant programs. Please join us to find out about grant opportunities for your municipality!
One week before each monthly grant funding webinar, the PSD policy team will update registrants on which grant applications will be covered that month.
UPCOMING SESSIONS
March 12th, 2020
*NOTE* Each session date is available at 1:00pm – 1:20pm ET
Click Here to Register

Emerging Leaders Breakfast Meeting hosted by Adidas Canada
2020-03-11 08:30 - 12:00
Collaborative Leadership
Join us for our first Breakfast meeting, hosted and sponsored by Adidas.
Myth busters Panel discussion
Join us for a compelling program where we begin with a dual panel session. One side of tenured leaders and the other side with emerging leaders. A vibrant and thought-provoking session where we identify and discuss myths on leadership. Let’s shatter these myths and create the new norm during an open dialogue- no holds barred!
Ideation Session
This will be followed by a group ideation session on leadership where we will discuss and discover solutions in an “out of the box” methodology. This will be a chance for everyone to contribute their thoughts and hear from colleagues facing the same challenges.
But wait, this is just the beginning! Our friends at Adidas are inviting you to a VIP shopping experience at their onsite store where you will receive a 50% discount to get ready for summer!
Charity and Door Prize
Bring a non-perishable food item for a chance to win one of the Adidas door prizes.
Limited seating, register now!
March 11, 2020 – 8:30AM—12:00PM
For more information and to register, please click here

Construction Procurement and Navigating the Changing Landscape
2020-03-05 17:00 - 19:30
Supply Chain Canada, Ontario Institute and OPBA Jointly Host Their First Learning & Networking Event!
Supply Chain Canada, Ontario Institute is pleased to announce a partnership with Ontario Public Buyers Association (OPBA) on four jointly hosted learning and networking events in 2020 (to be held quarterly), the first of which will be held on March 5, 2020.
This public sector focused series pertaining to construction procurement will consist of panel discussions by experts from the industry, who will share tools and insights on how best to optimize existing processes or to transform operations, in order to scale the shifting supply chain landscape.
Come and join us in our collaborative effort to empower supply chain professionals in the public sector, over some drinks and light snacks.
March 5th 2020 from 5:00 pm to 7:30 pm, at the Living Arts Centre, Mississauga, ON
Panelists
Leslie Williamson – Manager, Purchasing and Risk Services, Town of Milton
Catherine Payne – Manager, Procurement and Sustainable Operations, County of Simcoe
Jackie Osti – Director of Relationships, OPBA and Purchasing Co-ordinator, County of Wellington
Diane Oliveira – Manager of Purchasing, City of Brampton
Pricing

Member – $10
Non-Member – $15

Earn your CPD Points

Earn 2 CPD points

We’d like to thank our lead sponsor Kinetic GPO and our supporting partner muniSERV.

Click here to Register

Webinar - Waste Management - Utilizing Waste Incineration
2020-03-05 12:00 - 13:00
Municipalities of Saskatchewan presents: Waste Management:Utilizing Waste Incineration
Hometowns across Saskatchewan are finding new solutions to the old problem of dealing with solid waste issues.
On March 5 from 11:00 a.m. (CST) – 12:00 p.m.(EST) , learn about the Southwest Incineration Project in the webinar Waste Management: Utilizing Waste Incineration. Hear from Fox Valley Mayor Sean Checkley who will share information on the project and talk about how regional collaboration is leading to effective waste management in his community.
Register Here.

The Extraordinary Coach Workshop
2020-03-03
Effective coaches have a profound impact on individuals, teams, and organizations. All known drivers of productivity can be increased through improved coaching.
In The Extraordinary Coach Workshop, you will develop the essential coaching skills that are required to be a great leader. In addition, you will learn what extraordinary coaches do well and how you can maximize your leadership impact and inspire others to perform at their peak. Stop simply giving advice and learn to enable others to come to better decisions on their own.
This workshop is a one-day interactive, skills-building experience, led by Jim Clemmer. It utilizes fun and engaging videos with practice and feedback activities.
Toronto, ON – March 3
Learn More & Register.
*SPECIAL DISCOUNT for muniSERV Members – SAVE: $150 (1 DAY) OR $250 (2 DAY)

The Extraordinary Leader Workshop
2020-03-02
In today’s rapidly changing, highly competitive environment, the organizations that excel in their respective markets will be those whose people are most competent, passionate, and focused on delivering results.
This workshop is a one-day interactive, skills-building experience, led by Jim Clemmer. It utilizes behavior modeling with interactive videos and real-time demonstrations.
Toronto, ON – March 2, 2020
OR Take both the Extraordinary Leader and the Extraordinary Coach Workshops – March 2nd and 3rd.
Learn More & Register
*SPECIAL DISCOUNT for muniSERV Members – SAVE: $150 (1 DAY) OR $250 (2 DAY)

Free Webinar - Understanding & Managing People from Different Cultures
2020-02-28 13:30 - 14:00
Understanding & Managing People from Different Cultures
We’ll discuss;

Different Levels of Culture;
Cross-Cultural “Do’s” & “Don’ts”; T

Teams; Management; Front-Line Employees; Recruiting; Inclusion; Tools
Date: Feburary 28, 2020 at 1:30 PM Eastern Time (US and Canada)
Join me at this link and use Meeting ID 594-361-235
See my profile to learn more about how I can help your municipality.

Managing Difficult Client & Situations Public Workshop
2020-02-27 09:00 - 16:30
This course qualifies as one prerequisite towards CCSS© designation
Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program is for you.
This workshop is designed to teach you all about the art of dealing with difficult customers and scenarios while at work. You will learn how to manage conversations, empathize with clients, identify triggers, negotiate, and most importantly, protect yourself physically, emotionally, and mentally on the job.
February 27 2020 – 9:00AM – 4:30PM
For more information, please click here
To Register, please click here

Free Webinar - Understanding & Managing People from Different Cultures
2020-02-26 13:30 - 14:00
Understanding & Managing People from Different Cultures
You’ll learn about:

Different Levels of Culture
Cross-Cultural “Do’s” & “Don’ts”

Date: February 26, 2020 at 1:30 PM Eastern Time (US and Canada)
Join me on this Free Webinar with this link and Meeting ID 257-363-681
See my profile to learn how I can help your municipality.

Delivering Responsive Customer Service Public Workshop
2020-02-26 09:00 - 16:30
This course qualifies as one prerequisite towards CCSS© designation
A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who wishes to provide their valued customers with a premium level of service. you will learn how to better understand customer expectations, profile difficult customer situations, and deal with customer objections using a proven model for effective complaint resolution. It also goes over how to use assertive techniques and positive language to diffuse difficult situations, reduce stress, promote team camaraderie, and create a positive customer experience resulting in win-win situations.
This interactive workshop is informative, fun, and provides easily applicable solutions for service excellence that are proven to work in today’s toughest customer service arena – the real world.
February 26 2020 – 9:00AM – 4:30PM
For more information, please click here
To Register, please click here

Webinar - Grant Writing 101: Putting Money in Your Community
2020-02-25 11:00 - 12:00
Municipalities of Saskatchewan presents: Grant Writing 101: Putting Money in Your Community
Applying for project grants can cost your municipality not only time but also money through staff time, and there’s no guarantee your application will be accepted. Learn how to increase your chances of grant success in the webinar, Grant Writing 101: Putting Money in Your Community.
Join Lorri Matthewson, owner of Solomon Matthewson Consulting, today at 10:00 a.m. (CST) 11:00 EST to hear tips on how to write grants efficiently and make your grant proposals stand out from the rest.
To Register Click Here

3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp
2020-02-25 09:00 - 2020-02-27 16:30
The Certified Client Service Specialist (CCSS©) program offers participants the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information needed to succeed in the work place. Our world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally.
Our programs are certified and accredited by Canadian Council of Professional Certification (CCPC Global) to ensure quality, content, and engaging delivery.
Completion of our certification process confers the right to use the title Certified Client Service Specialist and the right to use the initials CCSS© after one’s name.
This 3-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service delivery – everything from professionalism to customer service, to sales, handling difficult customers, and more. Upon completion of the program, you will be able to build a solid foundation for your career and gain and industry specific credential that is recognized by major organizations.
Accredited Courses Required
1-Day Delivering Responsive Customer Service
This program is ideal for anyone who deals with customers and wants to provide a more customized or personalized experience for them. This training will provide you with the skills to not only handle a customer’s immediate requests, but also provide information and recommendations to build the customer’s relationships through providing valuable conversations.
1-Day Managing Difficult Clients and Situations
This program is ideal for anyone who deals with difficult clients in various challenging situations and wishes to remain in control. The program will lay out strategies for turning negative situations into opportunities for building lifelong relationships.
1-Day Conflict Resolution
Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity, absenteeism and high turnover.
February 25-27 2020 – 9:00AM – 4:30PM
For more information, please click here
To Register, please click here

Conflict Resolution Public Workshop
2020-02-25 09:00 - 16:30
This course qualifies as one prerequisite towards CCSS© designation
Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity, absenteeism and high turnover.
Conflict comes about from differences – in needs, values and motivations. Sometimes it is through these differences that we complement each other, but sometimes these differences result in conflict. Conflict is not a problem in itself – it is what we do with it that counts.
It is important that we do something because whether we like it or not, conflicts demand our energy. In fact, an unresolved conflict can call on tremendous amounts of our attention. We all know how exhausting an unresolved conflict can be. It is not always easy to fix the problem but a great energy boost can come when we do. This program teaches you the techniques for proper conflict resolution that will leave you feeling satisfied and content.
February 25 2020 – 9:00AM – 4:30PM
For more information, please click here
To Register, please click here

Leadership Series: Sustainable Supply Chain
2020-02-21 07:45 - 17:00
This is to invite you and your team to attend the Leadership Series: Sustainable Supply Chain on Feb 21, 2020 at Schulich School of Business, North York.
The Sustainable Supply Chain seminar addresses key issues such as environmental well-being, fair-trade practices, human rights and other factors that are impacting the way supply chain practitioners are thinking. It is on the mind of every progressive organization today. With sustainability becoming a priority with organizations globally, this seminar aims at sharing some tools and insights on how best to get started on and scale the sustainability trajectory.
Some of the speakers and their discussions might be of special interest to you:

Stephen VanOfwegen, CPA, CMA – Commissioner of Finance, and CFO, Region of Peel
Michael Pacholok – Chief Purchasing Officer – City of Toronto

The event will also be featuring speakers from some more of Canada’s top brands, such as, PwC, TD Bank Group, EcoVadis, BMO, GTAA and more, as they share their stories on how they’re navigating and scaling their sustainable roadmap.
Special Bonus! As a member of the muniSERV community, you could get a 20% discount if you use the Code MUNISERV20 . Register Here.

Webinar Series - Get Ready for 2021 AODA Deadline
2020-02-20 13:30 - 14:30
By January 1, 2021, all public sector organizations in Ontario must have 100% accessible web content, meeting the accessibility requirements of Web Content Accessibility Guidelines (WCAG) 2.0 Level AA.
In this webinar, we will guide you through what you need to know before the deadline arrives, including website necessities, ways to meet the requirements, and creating an accessibility playbook to ensure your team is compliant by 2021.
Thursday, February 20, 2020
1:30 p.m. – 2:30 p.m.
Click Here to Register

Grant Funding Opportunities for Canadian Municipalities
2020-02-06 13:00 - 13:20
The PSD Research team will provide an overview of grant funding opportunities for Canadian municipalities on a monthly basis.
Each month we will highlight any grants with an approaching deadline and/or ongoing grant programs. Please join us to find out about grant opportunities for your municipality!
One week before each monthly grant funding webinar, the PSD policy team will update registrants on which grant applications will be covered that month.
UPCOMING SESSIONS
February 6th, 2020
March 12th, 2020
*NOTE* Each session date is available at 1:00pm – 1:20pm ET
Register Here

Utilizing Search Engine Optimization (SEO) to Enhance Your Online Visibility
2019-12-12 13:30 - 15:30
Utilizing Search Engine Optimization (SEO) to Enhance Your Online Visibility
Search Engine Optimization (SEO) refers to the method used to increase a website’s position on search engine results pages on sites such as Google, Yahoo, or Bing. Developing an SEO strategy for your municipality can help draw consumer traffic to your website and contribute to economic development and tourism. In this webinar, we show you how to take advantage of SEO to better position your website on results pages and enhance your online visibility.
Join our webinar to learn:

What Search Engine Optimization (SEO) can do for your organization and why it’s so important for users trying to find information
How to develop a simple SEO strategy that will work for your municipality

The benefits of strong SEO application when working with economic development and tourism partners and targeted audiences.
Thursday, December 12, 2019 – 1:30 p.m. – 3:30 p.m. Eastern
Register here
Presented by: Oliver Ibanez, Senior Front End Developer & User Experience Specialist
As an accomplished web designer, digital marketer and certified UX specialist, Oliver has over 15 years of experience building, managing and promoting websites. With strong foundations in design, programming and internet marketing, Oliver is able to build highly intuitive, feature-rich websites with emphasis on conversion and traffic generation. As a front-end developer, Oliver strives to stay ahead of the pack by analyzing the latest cutting edge technologies and design techniques, and how they can be applied to creating effective user experiences. Oliver continuously reviews Google’s latest algorithm updates, search engine optimization (SEO) techniques, social media strategies and traffic analysis in order to provide better advice and services to project stakeholders.
We hope you learn lots and enjoy the webinar!
Thank you,
eSolutionsGroup

Moving to an E-Agenda System
2019-12-11 14:00 - 15:00
Are you thinking of moving your board, committee or municipal council to an electronic agenda meeting management system? Do all the different solutions, features and change management involved have you feeling overwhelmed? Let’s discuss the things you need to consider before you make the change.
Join Debi Wilcox – The Meeting Guru – for this 30 minute Meeting Management Speaker Series webinar on December 11, 2019 at 2:00 pm ET. Don’t worry if you can’t make the live webinar, it will be recorded and accessible afterwards using the event link.
In this session, Debi will cover:

what exactly is an e-agenda meeting management system
is an e-agenda system right for your organization
what features to consider to meet your needs
what you need to know before you start an e-agenda project
transitioning from one vendor to another – handling the change
how to successfully communicate and launch your e-agenda project.

It’s all about Making Meetings Simple! Debi will provide you with some valuable tips to help you out. If you would like any questions answered during the session, just send Debi an email prior to December 11, 2019 to debi@debiwilcox.com
Learn More & Register

Leading with Excellence
2019-12-11 09:00 - 2019-12-12 16:30
Leading with Excellence
December 11 – 12, 2019 – 9:00 AM-4:30 PM
In today’s dynamic workforce, there are a lot of demands on leaders and management teams. Their responsibilities include; facilitating change management, reducing the negative effects of mergers, downsizing or rapid expansion. They also need to understand and motivate their staff and others in the organization. In other words, they need to lead their department and company with inspiring leadership skills and techniques.
The Leading With Excellence Program provides equip supervisors, team leaders, and managers with leadership skills that will strengthen their role as the critical link between strategic goals and tactical performance. Through this development program, supervisors and managers will learn the skills necessary to lead their teams to success.
Participants will learn and apply management concepts, techniques, and tips to communicate, direct, coach, mentor, entrust, and lead others in routine situations and during challenging times of change. They will acquire tools for managing influentially and receive constructive feedback from their facilitator and peers.
Using case studies, discussions, team activities, paired exercises, management simulations, and self-assessments, participants will learn and practice influencing others assertively, diplomatically, and powerfully. Participants will give and receive feedback for communicating expectations, coaching staff to develop their skills, providing advice and options, and helping bring about change despite resistance from others.
To Register, please click here
