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DTSTART;TZID=America/Toronto:20200505T210000
DTEND;TZID=America/Toronto:20200505T220000
DTSTAMP:20260403T151845
CREATED:20200416T131748Z
LAST-MODIFIED:20200416T131748Z
UID:25438-1588712400-1588716000@muniserv.ca
SUMMARY:Be The Successful Entrepreneur
DESCRIPTION:Be The Successful Entrepreneur \nMay 5\, 2020 9:00pm – 10:00pm ET \nRegistration Link: https://sagewisdom.levellingup.ca/be-the-successful-entrepreneur/ \nBe The Successful Entrepreneur with Colin Christensen\, Experienced Entrepreneur\, Investor\, and Mentor. Certified “Good Enough Parenting” facilitator. \nJoin this live\, interactive\, convenient\, and affordable alternative to traditional professional development specifically to support your business during this time of self-isolation. \nEntrepreneurship seems like it should be easy: “build a better mousetrap and the world will beat a path to your door”. This has not been true – if not ever – not for a long time. The noise of the market and levels of failure among entrepreneurs is intimidating. I will help you to have the confidence to not only build a business that can work but build any business to work. I can help you avoid the needless failures and be the successful entrepreneur you want to be. \nStarts May 5th Register NOW!  $53.75/hr\, 8 weekly\, one hour sessions \nMax 8 people. BUY NOW \nLevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast\, alongside an expert\, and with the support of a trusted small group. \nThe experts you want. The skills you need. Nothing standing in your way. \nwww.LevellingUp.ca\n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals
URL:https://muniserv.ca/event/be-the-successful-entrepreneur-3
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/LevellingUp-Be-The-Successful-Entrepreneur.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200429T100000
DTEND;TZID=America/Toronto:20200429T110000
DTSTAMP:20260403T151845
CREATED:20200330T185117Z
LAST-MODIFIED:20200414T164516Z
UID:25131-1588154400-1588158000@muniserv.ca
SUMMARY:Free Webinar - Understanding & Managing People from Different Cultures
DESCRIPTION:Understanding & Managing People from Different Cultures \nPeople from different cultures have different values; beliefs; perceptions; “do’s” & “don’ts”; expectations; etc. \nSince the multicultural population of Canada is now our 2nd largest population\, understanding culturally-different people is an important skill in today’s Canada. Only 5 of the 195 countries of the world have a culture similar to Canada’s and 1/3 of Canada’s residents were born in these countries. \nJoin me on Wednesday\, April 29\, 2020 at 10:00 a.m. Eastern to learn more! \n*Meeting ID: 530-952-397 \nBill Dennis B.Comm.\, MBA\, CSP (Distinction)\nPresident & CEO \nCultural & Generational Training \nhttps://crossculturalconnecting.com/
URL:https://muniserv.ca/event/free-webinar-understanding-managing-people-from-different-cultures-3
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Policeman.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200427T121500
DTEND;TZID=America/Toronto:20200427T131500
DTSTAMP:20260403T151845
CREATED:20200423T135553Z
LAST-MODIFIED:20200423T135553Z
UID:25577-1587989700-1587993300@muniserv.ca
SUMMARY:2020 Business Process Intelligence Webinar Series
DESCRIPTION:2020 Business Process Intelligence Webinar Series \nYou are invited to join us for the next webinar in the 2020 Webinar Series! \nThe March webinar discussed ‘Office Design & Layout’ by answering the following questions;\n– How can my office setup improve my productivity and reduce wasted time?\n– What is the best way to setup my office?\n– What elements should be included in my office?\n– How can I improve my office setup/design? \nThis webinar will take place on Monday April 27\, 2020 @ 12:15pm Eastern. A reminder email with the instructions to join will be sent the morning of the webinar. \nTo register for this webinar please select the link below;\nRegister for ALL WEBINARS or just the APRIL Webinar \nInterested in becoming a Certified Lean or Six Sigma Professional?\nemail info@ezsigmagroup.com for elearning and virtual training options! \n“Learn to become more efficient so you can have more time to do what you love”
URL:https://muniserv.ca/event/2020-business-process-intelligence-webinar-series
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/ezsigma-webinar-image.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200423T170000
DTEND;TZID=America/Toronto:20200423T180000
DTSTAMP:20260403T151845
CREATED:20200416T131221Z
LAST-MODIFIED:20200416T131221Z
UID:25435-1587661200-1587664800@muniserv.ca
SUMMARY:Mindfulness As A Means To An End
DESCRIPTION:Mindfulness As A Means To An End \nApril 23\, 2020 5:00pm – 6:00pm ET \nRegistration Link: https://sagewisdom.levellingup.ca/mindfulness-as-a-means-to-an-end-creating-psychological-safety-in-the-workplace/ \nMindfulness As A Means To An End with Bonnie Kowaliuk\, BA\, BMT\, MBA\, MTA\, RSW\, Fellow of Bonny Method of Guided Imagery & Music\, Certified Coactive Coach\, Gurian Institute Certified Trainer\, Advanced Brain Tech. \nJoin this live\, interactive\, convenient\, and affordable alternative to traditional professional development specifically to support your business during this time of self-isolation. \nThe intent of this Accelerator Group is to support young leaders and teams to create workplaces and spaces to be psychologically safe to express\, learn\, and grow within the culture — ensuring that each person’s health and wellness needs are being supported and actively addressed. \nThe problem this group will actively dive into solving\, is exploring what creates safety and security into our workplaces; the qualities and characteristics. How this can be supported by equipping individuals and teams with mindfulness practices\, and setting up their workspaces so that there are opportunities to reconnect and reflect with self\, and disconnect and unplug from technology and workplace demands and expectations. \nStarts April 23rd Register NOW!  $32/hr\, 8 weekly\, one hour sessions \nMax 8 people. BUY NOW  \nLevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast\, alongside an expert\, and with the support of a trusted small group. \nThe experts you want. The skills you need. Nothing standing in your way. \nwww.LevellingUp.ca\n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals
URL:https://muniserv.ca/event/mindfulness-as-a-means-to-an-end
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/LevellingUp-Mindfulness-As-A-Means-To-An-End.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200420T090000
DTEND;TZID=America/Toronto:20200420T100000
DTSTAMP:20260403T151845
CREATED:20200416T130815Z
LAST-MODIFIED:20200416T130815Z
UID:25432-1587373200-1587376800@muniserv.ca
SUMMARY:Access Courage: Effortlessly Tap Your Reservoir
DESCRIPTION:Access Courage: Effortlessly Tap Your Reservoir \nApril 20\, 2020 9:00am – 10:00am ET \nRegistration Link: https://sagewisdom.levellingup.ca/access-courage-effortlessly-tap-your-reservoir/ \nAccess Courage: Effortlessly Tap Your Reservoir with Brook Ramsay\, Certified Professional Coach. \nJoin this live\, interactive\, convenient\, and affordable alternative to traditional professional development\, specifically to support your business during this time of self-isolation. \nThis Accelerator Group is for individuals who have big things to accomplish and a deep desire to surpass the internal blocks that keep them from living fully powerful and courageous. Courage is the primary virtue a leader needs. It is the lifeblood of success\, the secret ingredient of accomplishment\, and the most basic element on the periodic table of human traits. It is the fundamental capability that makes EVERYTHING else possible. It is impossible to achieve anything real and meaningful without courage—the courage to try\, the courage to want something\, the courage to go after any big or small dream is what moves and shakes our individual lives and the world we live in. That is why unlocking courage is the key to unlocking any other possibility in life—whether you want to run a business\, lead a global movement\, or change your relationship with your family—courage will be required. With courage\, anything is possible! You could spend your time planning a lot of things and dreaming a lot of dreams—but none of those will be possible without Accessing Courage. \nStarts April 20th Register NOW!  $16.17/hr\, 6 weekly\, one hour sessions \nMax 8 people. BUY NOW  \nLevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast\, alongside an expert\, and with the support of a trusted small group. \nThe experts you want. The skills you need. Nothing standing in your way. \nwww.LevellingUp.ca\n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals
URL:https://muniserv.ca/event/access-courage-effortlessly-tap-your-reservoir
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Levellingup-Access-Courage.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200415T110000
DTEND;TZID=America/Toronto:20200415T120000
DTSTAMP:20260403T151845
CREATED:20200408T123214Z
LAST-MODIFIED:20200408T123214Z
UID:25313-1586948400-1586952000@muniserv.ca
SUMMARY:Leading Effective Online Meetings
DESCRIPTION:Leading Effective Online Meetings \nApril 15\, 2020 11:00am – 12:00pm ET \nRegistration Link: https://sagewisdom.levellingup.ca/leading-effective-online-meetings/ \nLeading Effective Online Meetings with Kerry Black\, ACC. B.Ed. M.Ed. CPHR\, Certified to Administer Strength Deployment Inventory\, C-IQ Inventories. \nJoin this live interactive\, convenient\, and affordable alternative to traditional professional development specifically to support your business during this time of self-isolation. \nWe are all challenged during these extraordinary times to innovate and work in new environments. Many people are learning how to work online\, from home. As a Leader\, you will be holding meetings online\, maybe for the first time ever. This accelerator group will help you to learn effective and easy techniques that you can use immediately to lead meetings\, connect with your team and move your business forward in an online environment. \nStarts April 15th Register NOW! $10.83/hr\, 6 weekly\, one hour sessions \nMax 8 people per group. BUY NOW  \nLevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted small group. \nThe experts you want. The skills you need. Nothing standing in your way. \nwww.LevellingUp.ca\n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals
URL:https://muniserv.ca/event/leading-effective-online-meetings
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/LevellingUp-Kerry-Black.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200415T100000
DTEND;TZID=America/Toronto:20200415T110000
DTSTAMP:20260403T151845
CREATED:20200408T122527Z
LAST-MODIFIED:20200410T152247Z
UID:25307-1586944800-1586948400@muniserv.ca
SUMMARY:Building Your Business In A Crisis
DESCRIPTION:Building Your Business In A Crisis\n \nApril 15\, 2020 10:00am – 11:00am ET \nRegistration Link: https://sagewisdom.levellingup.ca/building-your-business-in-a-crisis/ \nBuilding Your Business In A Crisis with Stan Peake\, Intelligent Leadership Certified Executive Coach\, SDI Facilitator\, Barrett Cultural Transformation Tools Level II Practitioner\, Certified in SDI suite. \nJoin this live\, interactive\, convenient\, and affordable alternative to traditional professional development specifically to support your business during this time of self-isolation. \nHow do you navigate more uncertainty than we’ve ever known in our lifetime? How can you be helpful to your ideal customer\, keep marketing your business\, and enable future sales without seeming exploitive or inauthentic? In this Accelerator Group learn the Psychology\, Marketing\, and Sales around building your business through these times. Walk away with actionable ideas to maintain and grow your business without having to reinvent your business. \nStarts April 15th Register NOW!  $18.25/hr\, 8 weekly\, one hour sessions \nMax 8 people per group. BUY NOW\n \nLevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted small group. \nThe experts you want. The skills you need. Nothing standing in your way. \nwww.LevellingUp.ca\n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals
URL:https://muniserv.ca/event/building-your-business-in-a-crisis
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/LevellingUp-Stan-Peake-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200414T160000
DTEND;TZID=America/Toronto:20200414T170000
DTSTAMP:20260403T151845
CREATED:20200323T165348Z
LAST-MODIFIED:20200323T165450Z
UID:25043-1586880000-1586883600@muniserv.ca
SUMMARY:Think Like a CEO
DESCRIPTION:Think Like a CEO \nApril 14\, 2020 4:00pm – 5:00pm ET \nRegistration Link: https://sagewisdom.levellingup.ca/think-like-a-ceo/ \nGrow your career in a digital community with Mike Joseph\, Certified Business Coach\, Gazelles & Gravitas Impact\, Certified Forum Chair. \nJoin this live interactive\, convenient\, and affordable alternative to traditional professional development. Find community and development even amidst your self-isolation! \nGeared towards leaders of small and medium-sized businesses\, this Accelerator Group will help you to develop a vision for your organization\, get clarity around your go-to market strategy\, develop good execution habits\, and measure outcomes using the right performance metrics. \nStarts April 14th Register NOW! \n$86/hr\, 8 weekly\, one hour sessions. Max 8 people per group. \nBUY NOW\nLevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted small group. \nThe experts you want. The skills you need. Nothing standing in your way.\nwww.LevellingUp.ca\n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals
URL:https://muniserv.ca/event/think-like-a-ceo-2
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Think-Like-a-CEO.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200414T130000
DTEND;TZID=America/Toronto:20200414T140000
DTSTAMP:20260403T151845
CREATED:20200323T170020Z
LAST-MODIFIED:20200323T170020Z
UID:25048-1586869200-1586872800@muniserv.ca
SUMMARY:Lead Others: Leadership Coaching
DESCRIPTION:Lead Others: Leadership Coaching \nWhen: April 14\, 2020 1:00pm – 2:00pm ET \nRegistration Link: https://sagewisdom.levellingup.ca/lead-others-leadership-coaching/ \nGrow your career in a digital community with Ed Temple\, Professional Certified Coach by IFC\, Certified Executive Coach from Royal Roads University\, MA\, Total SDI Master Facilitator. \nJoin this live interactive\, convenient\, and affordable alternative to traditional professional development. Find community and development even amidst your self-isolation! \nRelationships are key to business success and advancing your career or business ownership. Coaching is the most impactful way to increase your relational impact professionally. In this group you will learn an award winning and globally recognized coaching framework including principles\, concepts\, actions and behaviours associated with effective coaching in leadership. \nYou will also learn the neuroscience of coaching and why coaching is THE leadership tool of the future. You will be coached and coach in this course. You will use coaching skills and through the course be able to coach effectively in your professional life by the end. You will be given coaching questions to be able to utilize in many situations. \nStarts April 14th Register NOW! \n$38.70/hr\, 9 weekly\, one hour sessions. Max 8 people per group. \nBUY NOW \nLevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted small group. \nThe experts you want. The skills you need. Nothing standing in your way. \nwww.LevellingUp.ca\n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals
URL:https://muniserv.ca/event/lead-others-leadership-coaching-2
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Lead-Others-Leadership-Coaching.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200409T140000
DTEND;TZID=America/Toronto:20200409T150000
DTSTAMP:20260403T151845
CREATED:20200408T122911Z
LAST-MODIFIED:20200408T122911Z
UID:25310-1586440800-1586444400@muniserv.ca
SUMMARY:Awakening The Enneagram In Stressful Times
DESCRIPTION:Awakening The Enneagram In Stressful Times \nApril 9\, 2020 2:00pm – 3:00pm ET \nRegistration Link: https://sagewisdom.levellingup.ca/awakening-the-enneagram-in-stressful-times/ \nAwakening the Enneagram In Stressful Times with Catherine Bell\, Founder at The Awakened Company. \nJoin this live interactive\, convenient\, and affordable alternative to traditional professional development specifically to support your business during this time of self-isolation. \nIn this Accelerator Group\, we will introduce the Enneagram Personality System. The Enneagram is the tool for personal and leadership transformation. The Enneagram helps us awaken to what is real\, to our gifts and areas to work on. It helps us to become more present and react less by default. More than a personality typology\, the Enneagram is a profound map illuminating the nine different architectures of the human character. The Enneagram is the most powerful and practical system available for increasing emotional intelligence\, with insights that can be used for personal and professional development.  \nStarts April 9th Register NOW! $21.60/hr\, 5 weekly\, one hour sessions \nMax 8 people per group. BUY NOW  \nLevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted small group. \nThe experts you want. The skills you need. Nothing standing in your way. \nwww.LevellingUp.ca\n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals
URL:https://muniserv.ca/event/awakening-the-enneagram-in-stressful-times
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/LevellingUP-Catherine-Bell.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200409T120000
DTEND;TZID=America/Toronto:20200409T130000
DTSTAMP:20260403T151845
CREATED:20200323T164757Z
LAST-MODIFIED:20200323T164757Z
UID:25039-1586433600-1586437200@muniserv.ca
SUMMARY:Building Confidence in Times of Uncertainty
DESCRIPTION:Building Confidence in Times of Uncertainty \nWhen:  April 9\, 2020 12:00pm – 1:00pm ET \nRegistration Link: https://sagewisdom.levellingup.ca/building-confidence-in-times-ofuncertainty/ \nGrow your career in a digital community with Kimberly Hill\, Entrepreneur\, CEO of the Self-Confidence Project\, Speaker\, Confidence Coach\, Writer\, BBA\, Reiki Healer. \nJoin this live interactive\, convenient\, and affordable alternative to traditional professional development. Find\ncommunity and development even amidst your self-isolation! \n85% of individuals suffer from low-self esteem\, and this harms our relationship with self\, friends\, family and co-workers. If you’re someone who feels unsure of yourself or is merely curious about how to increase your confidence\, this group is for you. The truth is\, you’re not alone\, and confidence is a skill we can develop. Confidence matters in life just as much as\ncompetence. Individuals who may not necessarily be the brightest in the room\, but the most confident tend to be more admired and listened to than others. \nStarts April 9th Register NOW! \n$16.13/hr\, 8 weekly\, one hour sessions. Max 8 people per group. \n BUY NOW\nLevellingUp will help you bridge the gap between knowing HOW TO do something and\nMASTERING it. Grow your skills fast alongside an expert and with the support of a trusted\nsmall group. \nThe experts you want. The skills you need. Nothing standing in your way.\nwww.LevellingUp.ca \n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals
URL:https://muniserv.ca/event/building-confidence-in-times-of-uncertainty-2
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Building-Confidence-In-Times-Of-Uncertainty.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200408T143000
DTEND;TZID=America/Toronto:20200408T153000
DTSTAMP:20260403T151845
CREATED:20200323T164040Z
LAST-MODIFIED:20200323T164040Z
UID:25034-1586356200-1586359800@muniserv.ca
SUMMARY:Think Like a CFO
DESCRIPTION:Think Like a CFO \nWhen: April 8\, 2020 2:30pm – 3:30pm ET \nRegistration Link: https://sagewisdom.levellingup.ca/think-like-a-cfo/ \nGrow your career in a digital community with Jean Parker\, Leadership Coach\, CFO\, Educator\, BBA\, BEd\, ACC. \nJoin this live interactive\, convenient\, and affordable alternative to traditional professional development. Find community and development even amidst your self-isolation! \nA CFO wears many hats but they all boil down to one role – helping the organization find and implement the strongest\, most realistic opportunities it needs to give the best return to its’ shareholders. Opportunities come from change\, constant communication\, analysis\, observation\, structures\, and processes. \nThis accelerator group will create a supported space to connect with your peers and to learn key strategies to expand your CFO thinking. You will create weekly action plans to support the strengthening of the financial health of your business. \nStarts April 8th Register NOW!\n$30.13/hr\, 8 weekly\, one hour sessions. Max 8 people per group. \nBUY NOW \nLevellingUp will help you bridge the gap between knowing HOW TO do something and\nMASTERING it. Grow your skills fast alongside an expert and with the support of a trusted\nsmall group. \nThe experts you want. The skills you need. Nothing standing in your way.\nwww.LevellingUp.ca \n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals
URL:https://muniserv.ca/event/think-like-a-cfo-2
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Think-Like-a-CFO.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200407T210000
DTEND;TZID=America/Toronto:20200407T220000
DTSTAMP:20260403T151845
CREATED:20200323T155358Z
LAST-MODIFIED:20200323T164111Z
UID:25030-1586293200-1586296800@muniserv.ca
SUMMARY:Be The Successful Entrepreneur
DESCRIPTION:Be The Successful Entrepreneur \nWhen:  April 7\, 2020 9:00pm – 10:00pm ET \nRegistration Link: https://sagewisdom.levellingup.ca/be-the-successful-entrepreneur/ \nGrow your career in a digital community with Colin Christensen\, Experienced Entrepreneur\, Investor\, and Mentor. \nJoin this live interactive\, convenient\, and affordable alternative to traditional professional development. Find community and development even amidst your self-isolation! \nEntrepreneurship seems like it should be easy: “build a better mousetrap and the world will beat a path to your door”. This has not been true – if not ever – not for a long time. The noise of the market and levels of failure among entrepreneurs is intimidating. \nWe will help you to have the confidence to not only build a business that can work but build any business to work. We can help you avoid the needless failures and be the successful entrepreneur you want to be. \nStarts April 7th Register NOW! \n$53.75/hr\, 8 weekly\, one hour sessions.Max 8 people per group. \nBUY NOW \nLevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted small group. \nThe experts you want. The skills you need. Nothing standing in your way.\nwww.LevellingUp.ca \n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals
URL:https://muniserv.ca/event/be-the-successful-entrepreneur-2
CATEGORIES:Training Sessions,Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Be-The-Successful-Entrepreneur.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200403T120000
DTEND;TZID=America/Toronto:20200403T130000
DTSTAMP:20260403T151845
CREATED:20200329T113840Z
LAST-MODIFIED:20200330T172657Z
UID:25120-1585915200-1585918800@muniserv.ca
SUMMARY:Free Webinar - Managing a Team Who is Now Working From Home
DESCRIPTION:Are you managing a team who is now working from home? \nDue to the overwhelming response to our April 2nd webinar\, we are adding two more opportunities to join these webinars. \nFriday April 3rd\, at 12:00 noon and again at 2:00 p.m. EST \nFirst off\, thank you for taking the need to flatten the curve seriously. Now let us provide you with some helpful tools (policies\, procedures) and tips to maintaining an effective remote team! \nErica Thomas\, MBA and I are excited to partner our two companies\, The Ontario Municipal Leadership Institute and Transitional Solutions Inc. to provide two more FREE one-hour webinars on Friday April 3rd at 12pm and 2:00 p.m. EST \nClick the following link to register: https://attendee.gototraining.com/rt/4416534105522755585 \nAngela Gravelle\nExecutive Director\, Ontario Municipal Leadership Institute (OMLI) \n#coronavirus #worklife #workingathome #municipality #municipal #cao #councils #localgov #localgovernment #onpoli #leadership #technology #leansixsigma #leanmanagement #omlilean #government #ontario #publicpolicy #policies #civilsociety #worklifebalance #newnormal #munigov
URL:https://muniserv.ca/event/free-webinar-managing-a-team-who-is-now-working-from-home
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Work-from-Home.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200402T120000
DTEND;TZID=America/Toronto:20200402T130000
DTSTAMP:20260403T151845
CREATED:20200330T173559Z
LAST-MODIFIED:20200330T173559Z
UID:25146-1585828800-1585832400@muniserv.ca
SUMMARY:Free Webinar - Managing a Team who is Working from Home
DESCRIPTION:Are you managing a team who is now working from home? \nThursday\, April 2nd\, at 12:00 noon EST/10:00 Mountain \nFirst off\, thank you for taking the need to flatten the curve seriously. Now let us provide you with some helpful tools (policies\, procedures) and tips to maintaining an effective remote team! \n\nErica Thomas\, MBA and I are excited to partner our two companies\, The Ontario Municipal Leadership Institute and Transitional Solutions Inc. to provide a FREE one-hour webinar on Thursday April 2nd 12:00 pm EST/10:00 am Mountain \nClick the following link to register: https://attendee.gototraining.com/rt/4416534105522755585 \nAngela Gravelle\nExecutive Director\, Ontario Municipal Leadership Institute (OMLI)\n#coronavirus #worklife #workingathome #municipality #municipal #cao #councils #localgov #localgovernment #onpoli #leadership #technology #leansixsigma #leanmanagement #omlilean #government #ontario #publicpolicy #policies #civilsociety #worklifebalance #newnormal #munigov
URL:https://muniserv.ca/event/free-webinar-managing-a-team-who-is-working-from-home
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Work-from-Home.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200330T180000
DTEND;TZID=America/Toronto:20200330T190000
DTSTAMP:20260403T151845
CREATED:20200329T125432Z
LAST-MODIFIED:20200330T170333Z
UID:25124-1585591200-1585594800@muniserv.ca
SUMMARY:Leaders Blitz Survival Kit To Remote Work
DESCRIPTION:Leaders Blitz Survival Kit To Remote Work\nMarch 30\, 2020 6:00pm – 7:00 pm ET \nRegistration Link: https://sagewisdom.levellingup.ca/leaders-blitz-survival-kit-to-remote-work-5-days-5-lessons/ \nGrow your career in a digital community with Jean Parker\, Leadership Coach\, CFO\, Educator\, BBA\, BEd\, ACC. Join this live interactive\, convenient\, and affordable alternative to traditional professional development specifically to support your business during this time of self isolation \nThe new normal of business has just changed. Have you pivoted? How you lead\, communicate work\, create solutions\, make money\, meet and take care of your people has changed. Jean is a seasoned CFO/Facilitator/Coach experienced in creating changed in organizations in challenging industries and would like to support you to quickly pivot your mindset. \nStarts March 30th Register NOW! \n$8.60/hr\, 5 daily\, one hour sessions – Max 8 people per group. BUY NOW \nLevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted small group. \nThe experts you want. The skills you need. Nothing standing in your way. \nwww.LevellingUp.ca\n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals
URL:https://muniserv.ca/event/leaders-blitz-survival-kit-to-remote-work
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Leader-Blitz-Survival-Kit-To-Remote-Work.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20200330
DTEND;VALUE=DATE:20200412
DTSTAMP:20260403T151845
CREATED:20200330T174457Z
LAST-MODIFIED:20200330T175710Z
UID:25148-1585526400-1586649599@muniserv.ca
SUMMARY:Energy Booster Videos For You
DESCRIPTION:We hope you are keeping healthy and well.  \nLike all of our clients\, we are sure you and your team are burning through lots of energy to ensure everyones safe and healthy\, and to adapt your business to the changing environment. \nAs you know\, our mission at Juice is a simple one: to energize work for people and teams. There is no better time than now for us to consider how we can generate a little bit of energy to help people stay focused and productive in this time of disruption. \nFor this reason\, we’ve created three short videos (each approximately 4 minutes in length) designed to help anyone and everyone in your organization re-energize their exhausted brains. \nYou can find the three videos on our YouTube Channel here: \nEnergy Booster #1: Start with Appreciation\nLink: https://vimeo.com/399894838/d4d9086591 \nEnergy Booster #2: AMP Up Acknowledgement\nLink: https://vimeo.com/399895567/68ef721362 \nEnergy Booster #3: Shift the Narrative\nLink: https://vimeo.com/399907540/ed8d2d7c32 \n 
URL:https://muniserv.ca/event/energy-booster-videos-for-you
CATEGORIES:Free Offers
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Juice-Inc.-logo-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200325T090000
DTEND;TZID=America/Toronto:20200326T163000
DTSTAMP:20260403T151845
CREATED:20200111T194603Z
LAST-MODIFIED:20200111T194603Z
UID:23852-1585126800-1585240200@muniserv.ca
SUMMARY:*NEW* Customer Success Strategy Course
DESCRIPTION:Every touchpoint throughout the customer journey – whether B2C or B2B – matters. Effectively managing this journey is critical to success for both the customer and the service provider. \nOnce onboard and using the service\, customers need to feel that they have your organization’s support at every level. Yet\, too often organizations complete implementation in a strong proactive manner\, and then move to a reactive strategy. Organizations must develop and utilize a customer success experience that defines tasks\, milestones\, and alignment throughout the whole lifecycle. After all\, successful outcomes are the main drivers of customer renewal and expansion. \nThe CSPN Customer Success & Strategy Program is designed for managers and team leads looking to deliver customer success by developing the mindset\, metrics and strategies they can use today. The program supports individuals and organizations in creating business focused activities to manage the customer life cycle and drive adoption\, renewals\, upselling and advocacy. \nAll businesses – traditional\, subscription-based or otherwise – need to maximize customer lifetime value to be profitable and succeed. With new customer acquisition costs exceeding the cost to retain existing customers\, our Customer Success & Strategy Program provides the insight and perspectives to reduce churn while expanding accounts and increasing customer engagement. \nLong-term success starts with the ability and knowledge of the individuals responsible for delivering it. Customer Success is and always will be about the people and their knowledge\, skills and abilities. However important those first days are\, the journey to customer success is constant and never ends. \nMarch 25-26 2020 – 9:00AM – 4:30PM \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/new-customer-success-strategy-course
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Customer-Success-Strategy.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200319T130000
DTEND;TZID=America/Toronto:20200319T140000
DTSTAMP:20260403T151845
CREATED:20200314T135148Z
LAST-MODIFIED:20200314T135148Z
UID:24903-1584622800-1584626400@muniserv.ca
SUMMARY:Free Webinar - Leading During Uncertain Times
DESCRIPTION:The challenges we face today require us to step into our very best leadership as we navigate the uncharted waters ahead. \nThis complimentary webinar will help you: \n\nUnderstand what’s happening within you and your team during fear and uncertainty\nLearn how to recognize the signs of stress and how to help others find calm in the sea of noise.\n\n\nReceive a complimentary Tilt365 Assessment that’s a ‘speed date to self awareness’ that will help you notice your triggers so you can get ahead of them and balance and be there for your team. \nDate: Mar 19\, 2020 at 1:00 p.m. Eastern \nClick here to Register  \nProvided by: Jacqueline Arnold\, ACPC\, ACC ● Principal \n519-386-9610  ●  jackie@iheartmywork.ca \niheartmywork.ca
URL:https://muniserv.ca/event/free-webinar-leading-during-uncertain-times
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/IheartmyworkCP-Banner-tagline-1280x560-zoom.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200312T130000
DTEND;TZID=America/Toronto:20200312T132000
DTSTAMP:20260403T151845
CREATED:20200107T134505Z
LAST-MODIFIED:20200107T134606Z
UID:23769-1584018000-1584019200@muniserv.ca
SUMMARY:Grant Funding Opportunities for Canadian Municipalities
DESCRIPTION:The PSD Research team will provide an overview of grant funding opportunities for Canadian municipalities on a monthly basis. \nEach month we will highlight any grants with an approaching deadline and/or ongoing grant programs. Please join us to find out about grant opportunities for your municipality! \nOne week before each monthly grant funding webinar\, the PSD policy team will update registrants on which grant applications will be covered that month. \nUPCOMING SESSIONS \nMarch 12th\, 2020\n*NOTE* Each session date is available at 1:00pm – 1:20pm ET \nClick Here to Register
URL:https://muniserv.ca/event/23769
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Grant-Funding-PSD.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200311T083000
DTEND;TZID=America/Toronto:20200311T120000
DTSTAMP:20260403T151845
CREATED:20200111T195821Z
LAST-MODIFIED:20200111T195821Z
UID:23858-1583915400-1583928000@muniserv.ca
SUMMARY:Emerging Leaders Breakfast Meeting hosted by Adidas Canada
DESCRIPTION:Collaborative Leadership \nJoin us for our first Breakfast meeting\, hosted and sponsored by Adidas. \nMyth busters Panel discussion \nJoin us for a compelling program where we begin with a dual panel session. One side of tenured leaders and the other side with emerging leaders. A vibrant and thought-provoking session where we identify and discuss myths on leadership. Let’s shatter these myths and create the new norm during an open dialogue- no holds barred! \nIdeation Session \nThis will be followed by a group ideation session on leadership where we will discuss and discover solutions in an “out of the box” methodology. This will be a chance for everyone to contribute their thoughts and hear from colleagues facing the same challenges. \nBut wait\, this is just the beginning! Our friends at Adidas are inviting you to a VIP shopping experience at their onsite store where you will receive a 50% discount to get ready for summer! \nCharity and Door Prize \nBring a non-perishable food item for a chance to win one of the Adidas door prizes. \nLimited seating\, register now! \nMarch 11\, 2020 – 8:30AM—12:00PM \nFor more information and to register\, please click here
URL:https://muniserv.ca/event/emerging-leaders-breakfast-meeting-hosted-by-adidas-canada
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/CSPN-Breakfast-Meeting-Banner-01.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200305T170000
DTEND;TZID=America/Toronto:20200305T193000
DTSTAMP:20260403T151845
CREATED:20200205T210426Z
LAST-MODIFIED:20200205T210426Z
UID:24236-1583427600-1583436600@muniserv.ca
SUMMARY:Construction Procurement and Navigating the Changing Landscape
DESCRIPTION:Supply Chain Canada\, Ontario Institute and OPBA Jointly Host Their First Learning & Networking Event! \nSupply Chain Canada\, Ontario Institute is pleased to announce a partnership with Ontario Public Buyers Association (OPBA) on four jointly hosted learning and networking events in 2020 (to be held quarterly)\, the first of which will be held on March 5\, 2020. \nThis public sector focused series pertaining to construction procurement will consist of panel discussions by experts from the industry\, who will share tools and insights on how best to optimize existing processes or to transform operations\, in order to scale the shifting supply chain landscape. \nCome and join us in our collaborative effort to empower supply chain professionals in the public sector\, over some drinks and light snacks. \nMarch 5th 2020 from 5:00 pm to 7:30 pm\, at the Living Arts Centre\, Mississauga\, ON \nPanelists\nLeslie Williamson – Manager\, Purchasing and Risk Services\, Town of Milton \nCatherine Payne – Manager\, Procurement and Sustainable Operations\, County of Simcoe \nJackie Osti – Director of Relationships\, OPBA and Purchasing Co-ordinator\, County of Wellington \nDiane Oliveira – Manager of Purchasing\, City of Brampton \nPricing\n\nMember – $10\nNon-Member – $15\n\nEarn your CPD Points\n\nEarn 2 CPD points\n\n\nWe’d like to thank our lead sponsor Kinetic GPO and our supporting partner muniSERV.\n\n\nClick here to Register\n  \n 
URL:https://muniserv.ca/event/construction-procurement-and-navigating-the-changing-landscape
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Supply_Chain_Canada_Ontario-Public-Buyers-Association_Feb_04_A.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200305T120000
DTEND;TZID=America/Toronto:20200305T130000
DTSTAMP:20260403T151845
CREATED:20200225T145910Z
LAST-MODIFIED:20200225T145910Z
UID:24697-1583409600-1583413200@muniserv.ca
SUMMARY:Webinar - Waste Management - Utilizing Waste Incineration
DESCRIPTION:Municipalities of Saskatchewan presents: Waste Management:Utilizing Waste Incineration \nHometowns across Saskatchewan are finding new solutions to the old problem of dealing with solid waste issues. \nOn March 5 from 11:00 a.m. (CST) – 12:00 p.m.(EST) \, learn about the Southwest Incineration Project in the webinar Waste Management: Utilizing Waste Incineration. Hear from Fox Valley Mayor Sean Checkley who will share information on the project and talk about how regional collaboration is leading to effective waste management in his community. \nRegister Here.
URL:https://muniserv.ca/event/webinar-waste-management-utilizing-waste-incineration
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/incineration_banner.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20200303
DTEND;VALUE=DATE:20200304
DTSTAMP:20260403T151845
CREATED:20191125T192539Z
LAST-MODIFIED:20191125T192539Z
UID:23198-1583193600-1583279999@muniserv.ca
SUMMARY:The Extraordinary Coach Workshop
DESCRIPTION:Effective coaches have a profound impact on individuals\, teams\, and organizations. All known drivers of productivity can be increased through improved coaching. \nIn The Extraordinary Coach Workshop\, you will develop the essential coaching skills that are required to be a great leader. In addition\, you will learn what extraordinary coaches do well and how you can maximize your leadership impact and inspire others to perform at their peak. Stop simply giving advice and learn to enable others to come to better decisions on their own. \nThis workshop is a one-day interactive\, skills-building experience\, led by Jim Clemmer. It utilizes fun and engaging videos with practice and feedback activities.\nToronto\, ON – March 3 \nLearn More & Register. \n*SPECIAL DISCOUNT for muniSERV Members – SAVE: $150 (1 DAY) OR $250 (2 DAY)
URL:https://muniserv.ca/event/the-extraordinary-coach-workshop-3
CATEGORIES:CAO Workshops,Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/muniserv-Mar2020-1200x650.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20200302
DTEND;VALUE=DATE:20200303
DTSTAMP:20260403T151845
CREATED:20191125T192443Z
LAST-MODIFIED:20191125T235302Z
UID:23203-1583107200-1583193599@muniserv.ca
SUMMARY:The Extraordinary Leader Workshop
DESCRIPTION:In today’s rapidly changing\, highly competitive environment\, the organizations that excel in their respective markets will be those whose people are most competent\, passionate\, and focused on delivering results. \nThis workshop is a one-day interactive\, skills-building experience\, led by Jim Clemmer. It utilizes behavior modeling with interactive videos and real-time demonstrations. \nToronto\, ON – March 2\, 2020 \nOR Take both the Extraordinary Leader and the Extraordinary Coach Workshops – March 2nd and 3rd. \nLearn More & Register \n*SPECIAL DISCOUNT for muniSERV Members – SAVE: $150 (1 DAY) OR $250 (2 DAY)
URL:https://muniserv.ca/event/the-extraordinary-leader-workshop-2
CATEGORIES:CAO Workshops,Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/muniserv-Mar2020-1200x650.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200228T133000
DTEND;TZID=America/Toronto:20200228T140000
DTSTAMP:20260403T151845
CREATED:20200224T132117Z
LAST-MODIFIED:20200224T132117Z
UID:24645-1582896600-1582898400@muniserv.ca
SUMMARY:Free Webinar - Understanding & Managing People from Different Cultures
DESCRIPTION:Understanding & Managing People from Different Cultures \nWe’ll discuss; \n\nDifferent Levels of Culture; \nCross-Cultural “Do’s” & “Don’ts”; T\n\nTeams; Management; Front-Line Employees; Recruiting; Inclusion; Tools \nDate:  Feburary 28\, 2020 at 1:30 PM Eastern Time (US and Canada) \nJoin me at this link and use Meeting ID 594-361-235 \nSee my profile to learn more about how I can help your municipality.
URL:https://muniserv.ca/event/free-webinar-understanding-managing-people-from-different-cultures-2
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Bills-webinar-Picture2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200227T090000
DTEND;TZID=America/Toronto:20200227T163000
DTSTAMP:20260403T151845
CREATED:20200111T193420Z
LAST-MODIFIED:20200111T193420Z
UID:23846-1582794000-1582821000@muniserv.ca
SUMMARY:Managing Difficult Client & Situations Public Workshop
DESCRIPTION:This course qualifies as one prerequisite towards CCSS© designation \nDoes your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes\, then this program is for you. \nThis workshop is designed to teach you all about the art of dealing with difficult customers and scenarios while at work. You will learn how to manage conversations\, empathize with clients\, identify triggers\, negotiate\, and most importantly\, protect yourself physically\, emotionally\, and mentally on the job. \nFebruary 27 2020 – 9:00AM – 4:30PM \nFor more information\, please click here \nTo Register\, please click here 
URL:https://muniserv.ca/event/managing-difficult-client-situations-public-workshop-3
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/gif:https://muniserv.ca/wp-content/uploads/CSPN-Managing-Difficult-Clients-Situations-002-1.gif
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200226T133000
DTEND;TZID=America/Toronto:20200226T140000
DTSTAMP:20260403T151845
CREATED:20200222T202607Z
LAST-MODIFIED:20200224T131659Z
UID:24642-1582723800-1582725600@muniserv.ca
SUMMARY:Free Webinar - Understanding & Managing People from Different Cultures
DESCRIPTION:Understanding & Managing People from Different Cultures  \nYou’ll learn about: \n\nDifferent Levels of Culture \nCross-Cultural “Do’s” & “Don’ts”\n\nDate:  February 26\, 2020 at 1:30 PM Eastern Time (US and Canada)  \nJoin me on this Free Webinar with this link and Meeting ID 257-363-681 \nSee my profile to learn how I can help your municipality.
URL:https://muniserv.ca/event/free-webinar-understanding-managing-people-from-different-cultures
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Bills-webinar-Picture2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200226T090000
DTEND;TZID=America/Toronto:20200226T163000
DTSTAMP:20260403T151845
CREATED:20200111T192910Z
LAST-MODIFIED:20200111T192910Z
UID:23842-1582707600-1582734600@muniserv.ca
SUMMARY:Delivering Responsive Customer Service Public Workshop
DESCRIPTION:This course qualifies as one prerequisite towards CCSS© designation \nA great customer service experience is vital to the success of a company\, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who wishes to provide their valued customers with a premium level of service. you will learn how to better understand customer expectations\, profile difficult customer situations\, and deal with customer objections using a proven model for effective complaint resolution. It also goes over how to use assertive techniques and positive language to diffuse difficult situations\, reduce stress\, promote team camaraderie\, and create a positive customer experience resulting in win-win situations. \nThis interactive workshop is informative\, fun\, and provides easily applicable solutions for service excellence that are proven to work in today’s toughest customer service arena – the real world. \nFebruary 26 2020 – 9:00AM – 4:30PM \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/delivering-responsive-customer-service-public-workshop-5
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/gif:https://muniserv.ca/wp-content/uploads/CSPN-Delivering-Responsive-Customer-Service-002-2.gif
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200225T110000
DTEND;TZID=America/Toronto:20200225T120000
DTSTAMP:20260403T151845
CREATED:20200225T145422Z
LAST-MODIFIED:20200225T145422Z
UID:24694-1582628400-1582632000@muniserv.ca
SUMMARY:Webinar - Grant Writing 101:  Putting Money in  Your Community
DESCRIPTION:Municipalities of Saskatchewan presents: Grant Writing 101: Putting Money in Your Community \nApplying for project grants can cost your municipality not only time but also money through staff time\, and there’s no guarantee your application will be accepted. Learn how to increase your chances of grant success in the webinar\, Grant Writing 101: Putting Money in Your Community. \nJoin Lorri Matthewson\, owner of Solomon Matthewson Consulting\, today at 10:00 a.m. (CST) 11:00 EST to hear tips on how to write grants efficiently and make your grant proposals stand out from the rest. \nTo Register Click Here 
URL:https://muniserv.ca/event/webinar-grant-writing-101-putting-money-in-your-community
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/grant_writing_zoom_banner.jpg
END:VEVENT
END:VCALENDAR