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DTSTART;TZID=America/Toronto:20200330T180000
DTEND;TZID=America/Toronto:20200330T190000
DTSTAMP:20260403T130353
CREATED:20200329T125432Z
LAST-MODIFIED:20200330T170333Z
UID:25124-1585591200-1585594800@muniserv.ca
SUMMARY:Leaders Blitz Survival Kit To Remote Work
DESCRIPTION:Leaders Blitz Survival Kit To Remote Work\nMarch 30\, 2020 6:00pm – 7:00 pm ET \nRegistration Link: https://sagewisdom.levellingup.ca/leaders-blitz-survival-kit-to-remote-work-5-days-5-lessons/ \nGrow your career in a digital community with Jean Parker\, Leadership Coach\, CFO\, Educator\, BBA\, BEd\, ACC. Join this live interactive\, convenient\, and affordable alternative to traditional professional development specifically to support your business during this time of self isolation \nThe new normal of business has just changed. Have you pivoted? How you lead\, communicate work\, create solutions\, make money\, meet and take care of your people has changed. Jean is a seasoned CFO/Facilitator/Coach experienced in creating changed in organizations in challenging industries and would like to support you to quickly pivot your mindset. \nStarts March 30th Register NOW! \n$8.60/hr\, 5 daily\, one hour sessions – Max 8 people per group. BUY NOW \nLevellingUp will help you bridge the gap between knowing HOW TO do something and MASTERING it. Grow your skills fast alongside an expert and with the support of a trusted small group. \nThe experts you want. The skills you need. Nothing standing in your way. \nwww.LevellingUp.ca\n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals
URL:https://muniserv.ca/event/leaders-blitz-survival-kit-to-remote-work
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Leader-Blitz-Survival-Kit-To-Remote-Work.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20200330
DTEND;VALUE=DATE:20200412
DTSTAMP:20260403T130353
CREATED:20200330T174457Z
LAST-MODIFIED:20200330T175710Z
UID:25148-1585526400-1586649599@muniserv.ca
SUMMARY:Energy Booster Videos For You
DESCRIPTION:We hope you are keeping healthy and well.  \nLike all of our clients\, we are sure you and your team are burning through lots of energy to ensure everyones safe and healthy\, and to adapt your business to the changing environment. \nAs you know\, our mission at Juice is a simple one: to energize work for people and teams. There is no better time than now for us to consider how we can generate a little bit of energy to help people stay focused and productive in this time of disruption. \nFor this reason\, we’ve created three short videos (each approximately 4 minutes in length) designed to help anyone and everyone in your organization re-energize their exhausted brains. \nYou can find the three videos on our YouTube Channel here: \nEnergy Booster #1: Start with Appreciation\nLink: https://vimeo.com/399894838/d4d9086591 \nEnergy Booster #2: AMP Up Acknowledgement\nLink: https://vimeo.com/399895567/68ef721362 \nEnergy Booster #3: Shift the Narrative\nLink: https://vimeo.com/399907540/ed8d2d7c32 \n 
URL:https://muniserv.ca/event/energy-booster-videos-for-you
CATEGORIES:Free Offers
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Juice-Inc.-logo-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200325T090000
DTEND;TZID=America/Toronto:20200326T163000
DTSTAMP:20260403T130353
CREATED:20200111T194603Z
LAST-MODIFIED:20200111T194603Z
UID:23852-1585126800-1585240200@muniserv.ca
SUMMARY:*NEW* Customer Success Strategy Course
DESCRIPTION:Every touchpoint throughout the customer journey – whether B2C or B2B – matters. Effectively managing this journey is critical to success for both the customer and the service provider. \nOnce onboard and using the service\, customers need to feel that they have your organization’s support at every level. Yet\, too often organizations complete implementation in a strong proactive manner\, and then move to a reactive strategy. Organizations must develop and utilize a customer success experience that defines tasks\, milestones\, and alignment throughout the whole lifecycle. After all\, successful outcomes are the main drivers of customer renewal and expansion. \nThe CSPN Customer Success & Strategy Program is designed for managers and team leads looking to deliver customer success by developing the mindset\, metrics and strategies they can use today. The program supports individuals and organizations in creating business focused activities to manage the customer life cycle and drive adoption\, renewals\, upselling and advocacy. \nAll businesses – traditional\, subscription-based or otherwise – need to maximize customer lifetime value to be profitable and succeed. With new customer acquisition costs exceeding the cost to retain existing customers\, our Customer Success & Strategy Program provides the insight and perspectives to reduce churn while expanding accounts and increasing customer engagement. \nLong-term success starts with the ability and knowledge of the individuals responsible for delivering it. Customer Success is and always will be about the people and their knowledge\, skills and abilities. However important those first days are\, the journey to customer success is constant and never ends. \nMarch 25-26 2020 – 9:00AM – 4:30PM \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/new-customer-success-strategy-course
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Customer-Success-Strategy.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200319T130000
DTEND;TZID=America/Toronto:20200319T140000
DTSTAMP:20260403T130353
CREATED:20200314T135148Z
LAST-MODIFIED:20200314T135148Z
UID:24903-1584622800-1584626400@muniserv.ca
SUMMARY:Free Webinar - Leading During Uncertain Times
DESCRIPTION:The challenges we face today require us to step into our very best leadership as we navigate the uncharted waters ahead. \nThis complimentary webinar will help you: \n\nUnderstand what’s happening within you and your team during fear and uncertainty\nLearn how to recognize the signs of stress and how to help others find calm in the sea of noise.\n\n\nReceive a complimentary Tilt365 Assessment that’s a ‘speed date to self awareness’ that will help you notice your triggers so you can get ahead of them and balance and be there for your team. \nDate: Mar 19\, 2020 at 1:00 p.m. Eastern \nClick here to Register  \nProvided by: Jacqueline Arnold\, ACPC\, ACC ● Principal \n519-386-9610  ●  jackie@iheartmywork.ca \niheartmywork.ca
URL:https://muniserv.ca/event/free-webinar-leading-during-uncertain-times
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/IheartmyworkCP-Banner-tagline-1280x560-zoom.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200312T130000
DTEND;TZID=America/Toronto:20200312T132000
DTSTAMP:20260403T130353
CREATED:20200107T134505Z
LAST-MODIFIED:20200107T134606Z
UID:23769-1584018000-1584019200@muniserv.ca
SUMMARY:Grant Funding Opportunities for Canadian Municipalities
DESCRIPTION:The PSD Research team will provide an overview of grant funding opportunities for Canadian municipalities on a monthly basis. \nEach month we will highlight any grants with an approaching deadline and/or ongoing grant programs. Please join us to find out about grant opportunities for your municipality! \nOne week before each monthly grant funding webinar\, the PSD policy team will update registrants on which grant applications will be covered that month. \nUPCOMING SESSIONS \nMarch 12th\, 2020\n*NOTE* Each session date is available at 1:00pm – 1:20pm ET \nClick Here to Register
URL:https://muniserv.ca/event/23769
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Grant-Funding-PSD.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200311T083000
DTEND;TZID=America/Toronto:20200311T120000
DTSTAMP:20260403T130353
CREATED:20200111T195821Z
LAST-MODIFIED:20200111T195821Z
UID:23858-1583915400-1583928000@muniserv.ca
SUMMARY:Emerging Leaders Breakfast Meeting hosted by Adidas Canada
DESCRIPTION:Collaborative Leadership \nJoin us for our first Breakfast meeting\, hosted and sponsored by Adidas. \nMyth busters Panel discussion \nJoin us for a compelling program where we begin with a dual panel session. One side of tenured leaders and the other side with emerging leaders. A vibrant and thought-provoking session where we identify and discuss myths on leadership. Let’s shatter these myths and create the new norm during an open dialogue- no holds barred! \nIdeation Session \nThis will be followed by a group ideation session on leadership where we will discuss and discover solutions in an “out of the box” methodology. This will be a chance for everyone to contribute their thoughts and hear from colleagues facing the same challenges. \nBut wait\, this is just the beginning! Our friends at Adidas are inviting you to a VIP shopping experience at their onsite store where you will receive a 50% discount to get ready for summer! \nCharity and Door Prize \nBring a non-perishable food item for a chance to win one of the Adidas door prizes. \nLimited seating\, register now! \nMarch 11\, 2020 – 8:30AM—12:00PM \nFor more information and to register\, please click here
URL:https://muniserv.ca/event/emerging-leaders-breakfast-meeting-hosted-by-adidas-canada
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/CSPN-Breakfast-Meeting-Banner-01.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200305T170000
DTEND;TZID=America/Toronto:20200305T193000
DTSTAMP:20260403T130353
CREATED:20200205T210426Z
LAST-MODIFIED:20200205T210426Z
UID:24236-1583427600-1583436600@muniserv.ca
SUMMARY:Construction Procurement and Navigating the Changing Landscape
DESCRIPTION:Supply Chain Canada\, Ontario Institute and OPBA Jointly Host Their First Learning & Networking Event! \nSupply Chain Canada\, Ontario Institute is pleased to announce a partnership with Ontario Public Buyers Association (OPBA) on four jointly hosted learning and networking events in 2020 (to be held quarterly)\, the first of which will be held on March 5\, 2020. \nThis public sector focused series pertaining to construction procurement will consist of panel discussions by experts from the industry\, who will share tools and insights on how best to optimize existing processes or to transform operations\, in order to scale the shifting supply chain landscape. \nCome and join us in our collaborative effort to empower supply chain professionals in the public sector\, over some drinks and light snacks. \nMarch 5th 2020 from 5:00 pm to 7:30 pm\, at the Living Arts Centre\, Mississauga\, ON \nPanelists\nLeslie Williamson – Manager\, Purchasing and Risk Services\, Town of Milton \nCatherine Payne – Manager\, Procurement and Sustainable Operations\, County of Simcoe \nJackie Osti – Director of Relationships\, OPBA and Purchasing Co-ordinator\, County of Wellington \nDiane Oliveira – Manager of Purchasing\, City of Brampton \nPricing\n\nMember – $10\nNon-Member – $15\n\nEarn your CPD Points\n\nEarn 2 CPD points\n\n\nWe’d like to thank our lead sponsor Kinetic GPO and our supporting partner muniSERV.\n\n\nClick here to Register\n  \n 
URL:https://muniserv.ca/event/construction-procurement-and-navigating-the-changing-landscape
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Supply_Chain_Canada_Ontario-Public-Buyers-Association_Feb_04_A.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200305T120000
DTEND;TZID=America/Toronto:20200305T130000
DTSTAMP:20260403T130354
CREATED:20200225T145910Z
LAST-MODIFIED:20200225T145910Z
UID:24697-1583409600-1583413200@muniserv.ca
SUMMARY:Webinar - Waste Management - Utilizing Waste Incineration
DESCRIPTION:Municipalities of Saskatchewan presents: Waste Management:Utilizing Waste Incineration \nHometowns across Saskatchewan are finding new solutions to the old problem of dealing with solid waste issues. \nOn March 5 from 11:00 a.m. (CST) – 12:00 p.m.(EST) \, learn about the Southwest Incineration Project in the webinar Waste Management: Utilizing Waste Incineration. Hear from Fox Valley Mayor Sean Checkley who will share information on the project and talk about how regional collaboration is leading to effective waste management in his community. \nRegister Here.
URL:https://muniserv.ca/event/webinar-waste-management-utilizing-waste-incineration
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/incineration_banner.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20200303
DTEND;VALUE=DATE:20200304
DTSTAMP:20260403T130354
CREATED:20191125T192539Z
LAST-MODIFIED:20191125T192539Z
UID:23198-1583193600-1583279999@muniserv.ca
SUMMARY:The Extraordinary Coach Workshop
DESCRIPTION:Effective coaches have a profound impact on individuals\, teams\, and organizations. All known drivers of productivity can be increased through improved coaching. \nIn The Extraordinary Coach Workshop\, you will develop the essential coaching skills that are required to be a great leader. In addition\, you will learn what extraordinary coaches do well and how you can maximize your leadership impact and inspire others to perform at their peak. Stop simply giving advice and learn to enable others to come to better decisions on their own. \nThis workshop is a one-day interactive\, skills-building experience\, led by Jim Clemmer. It utilizes fun and engaging videos with practice and feedback activities.\nToronto\, ON – March 3 \nLearn More & Register. \n*SPECIAL DISCOUNT for muniSERV Members – SAVE: $150 (1 DAY) OR $250 (2 DAY)
URL:https://muniserv.ca/event/the-extraordinary-coach-workshop-3
CATEGORIES:CAO Workshops,Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/muniserv-Mar2020-1200x650.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20200302
DTEND;VALUE=DATE:20200303
DTSTAMP:20260403T130354
CREATED:20191125T192443Z
LAST-MODIFIED:20191125T235302Z
UID:23203-1583107200-1583193599@muniserv.ca
SUMMARY:The Extraordinary Leader Workshop
DESCRIPTION:In today’s rapidly changing\, highly competitive environment\, the organizations that excel in their respective markets will be those whose people are most competent\, passionate\, and focused on delivering results. \nThis workshop is a one-day interactive\, skills-building experience\, led by Jim Clemmer. It utilizes behavior modeling with interactive videos and real-time demonstrations. \nToronto\, ON – March 2\, 2020 \nOR Take both the Extraordinary Leader and the Extraordinary Coach Workshops – March 2nd and 3rd. \nLearn More & Register \n*SPECIAL DISCOUNT for muniSERV Members – SAVE: $150 (1 DAY) OR $250 (2 DAY)
URL:https://muniserv.ca/event/the-extraordinary-leader-workshop-2
CATEGORIES:CAO Workshops,Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/muniserv-Mar2020-1200x650.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200228T133000
DTEND;TZID=America/Toronto:20200228T140000
DTSTAMP:20260403T130354
CREATED:20200224T132117Z
LAST-MODIFIED:20200224T132117Z
UID:24645-1582896600-1582898400@muniserv.ca
SUMMARY:Free Webinar - Understanding & Managing People from Different Cultures
DESCRIPTION:Understanding & Managing People from Different Cultures \nWe’ll discuss; \n\nDifferent Levels of Culture; \nCross-Cultural “Do’s” & “Don’ts”; T\n\nTeams; Management; Front-Line Employees; Recruiting; Inclusion; Tools \nDate:  Feburary 28\, 2020 at 1:30 PM Eastern Time (US and Canada) \nJoin me at this link and use Meeting ID 594-361-235 \nSee my profile to learn more about how I can help your municipality.
URL:https://muniserv.ca/event/free-webinar-understanding-managing-people-from-different-cultures-2
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Bills-webinar-Picture2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200227T090000
DTEND;TZID=America/Toronto:20200227T163000
DTSTAMP:20260403T130354
CREATED:20200111T193420Z
LAST-MODIFIED:20200111T193420Z
UID:23846-1582794000-1582821000@muniserv.ca
SUMMARY:Managing Difficult Client & Situations Public Workshop
DESCRIPTION:This course qualifies as one prerequisite towards CCSS© designation \nDoes your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes\, then this program is for you. \nThis workshop is designed to teach you all about the art of dealing with difficult customers and scenarios while at work. You will learn how to manage conversations\, empathize with clients\, identify triggers\, negotiate\, and most importantly\, protect yourself physically\, emotionally\, and mentally on the job. \nFebruary 27 2020 – 9:00AM – 4:30PM \nFor more information\, please click here \nTo Register\, please click here 
URL:https://muniserv.ca/event/managing-difficult-client-situations-public-workshop-3
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/gif:https://muniserv.ca/wp-content/uploads/CSPN-Managing-Difficult-Clients-Situations-002-1.gif
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200226T133000
DTEND;TZID=America/Toronto:20200226T140000
DTSTAMP:20260403T130354
CREATED:20200222T202607Z
LAST-MODIFIED:20200224T131659Z
UID:24642-1582723800-1582725600@muniserv.ca
SUMMARY:Free Webinar - Understanding & Managing People from Different Cultures
DESCRIPTION:Understanding & Managing People from Different Cultures  \nYou’ll learn about: \n\nDifferent Levels of Culture \nCross-Cultural “Do’s” & “Don’ts”\n\nDate:  February 26\, 2020 at 1:30 PM Eastern Time (US and Canada)  \nJoin me on this Free Webinar with this link and Meeting ID 257-363-681 \nSee my profile to learn how I can help your municipality.
URL:https://muniserv.ca/event/free-webinar-understanding-managing-people-from-different-cultures
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Bills-webinar-Picture2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200226T090000
DTEND;TZID=America/Toronto:20200226T163000
DTSTAMP:20260403T130354
CREATED:20200111T192910Z
LAST-MODIFIED:20200111T192910Z
UID:23842-1582707600-1582734600@muniserv.ca
SUMMARY:Delivering Responsive Customer Service Public Workshop
DESCRIPTION:This course qualifies as one prerequisite towards CCSS© designation \nA great customer service experience is vital to the success of a company\, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who wishes to provide their valued customers with a premium level of service. you will learn how to better understand customer expectations\, profile difficult customer situations\, and deal with customer objections using a proven model for effective complaint resolution. It also goes over how to use assertive techniques and positive language to diffuse difficult situations\, reduce stress\, promote team camaraderie\, and create a positive customer experience resulting in win-win situations. \nThis interactive workshop is informative\, fun\, and provides easily applicable solutions for service excellence that are proven to work in today’s toughest customer service arena – the real world. \nFebruary 26 2020 – 9:00AM – 4:30PM \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/delivering-responsive-customer-service-public-workshop-5
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/gif:https://muniserv.ca/wp-content/uploads/CSPN-Delivering-Responsive-Customer-Service-002-2.gif
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200225T110000
DTEND;TZID=America/Toronto:20200225T120000
DTSTAMP:20260403T130354
CREATED:20200225T145422Z
LAST-MODIFIED:20200225T145422Z
UID:24694-1582628400-1582632000@muniserv.ca
SUMMARY:Webinar - Grant Writing 101:  Putting Money in  Your Community
DESCRIPTION:Municipalities of Saskatchewan presents: Grant Writing 101: Putting Money in Your Community \nApplying for project grants can cost your municipality not only time but also money through staff time\, and there’s no guarantee your application will be accepted. Learn how to increase your chances of grant success in the webinar\, Grant Writing 101: Putting Money in Your Community. \nJoin Lorri Matthewson\, owner of Solomon Matthewson Consulting\, today at 10:00 a.m. (CST) 11:00 EST to hear tips on how to write grants efficiently and make your grant proposals stand out from the rest. \nTo Register Click Here 
URL:https://muniserv.ca/event/webinar-grant-writing-101-putting-money-in-your-community
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/grant_writing_zoom_banner.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200225T090000
DTEND;TZID=America/Toronto:20200227T163000
DTSTAMP:20260403T130354
CREATED:20200111T192018Z
LAST-MODIFIED:20200111T192938Z
UID:23838-1582621200-1582821000@muniserv.ca
SUMMARY:3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp
DESCRIPTION:The Certified Client Service Specialist (CCSS©) program offers participants the tools\, techniques\, and effective customer service skills required in today’s demanding work environment. Whether you work in private\, public\, or not-for-profit organization you will take away up to date information needed to succeed in the work place. Our world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally. \nOur programs are certified and accredited by Canadian Council of Professional Certification (CCPC Global) to ensure quality\, content\, and engaging delivery. \nCompletion of our certification process confers the right to use the title Certified Client Service Specialist and the right to use the initials CCSS© after one’s name. \nThis 3-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service delivery – everything from professionalism to customer service\, to sales\, handling difficult customers\, and more. Upon completion of the program\, you will be able to build a solid foundation for your career and gain and industry specific credential that is recognized by major organizations. \nAccredited Courses Required \n1-Day Delivering Responsive Customer Service \nThis program is ideal for anyone who deals with customers and wants to provide a more customized or personalized experience for them. This training will provide you with the skills to not only handle a customer’s immediate requests\, but also provide information and recommendations to build the customer’s relationships through providing valuable conversations. \n1-Day Managing Difficult Clients and Situations \nThis program is ideal for anyone who deals with difficult clients in various challenging situations and wishes to remain in control. The program will lay out strategies for turning negative situations into opportunities for building lifelong relationships. \n1-Day Conflict Resolution \nHave you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity\, absenteeism and high turnover. \nFebruary 25-27 2020 – 9:00AM – 4:30PM \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/3-day-certified-client-services-specialist-ccss-designation-bootcamp-3
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/gif:https://muniserv.ca/wp-content/uploads/CCSS-Bootcamp-002-1.gif
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200225T090000
DTEND;TZID=America/Toronto:20200225T163000
DTSTAMP:20260403T130354
CREATED:20200111T193947Z
LAST-MODIFIED:20200111T193947Z
UID:23849-1582621200-1582648200@muniserv.ca
SUMMARY:Conflict Resolution Public Workshop
DESCRIPTION:This course qualifies as one prerequisite towards CCSS© designation \nHave you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity\, absenteeism and high turnover. \nConflict comes about from differences – in needs\, values and motivations. Sometimes it is through these differences that we complement each other\, but sometimes these differences result in conflict. Conflict is not a problem in itself – it is what we do with it that counts. \nIt is important that we do something because whether we like it or not\, conflicts demand our energy. In fact\, an unresolved conflict can call on tremendous amounts of our attention. We all know how exhausting an unresolved conflict can be. It is not always easy to fix the problem but a great energy boost can come when we do. This program teaches you the techniques for proper conflict resolution that will leave you feeling satisfied and content. \nFebruary 25 2020 – 9:00AM – 4:30PM \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/conflict-resolution-public-workshop-2
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/gif:https://muniserv.ca/wp-content/uploads/Conflict-Resolution-002.gif
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200221T074500
DTEND;TZID=America/Toronto:20200221T170000
DTSTAMP:20260403T130354
CREATED:20200123T151615Z
LAST-MODIFIED:20200205T182517Z
UID:24073-1582271100-1582304400@muniserv.ca
SUMMARY:Leadership Series: Sustainable Supply Chain
DESCRIPTION:This is to invite you and your team to attend the Leadership Series: Sustainable Supply Chain on Feb 21\, 2020 at Schulich School of Business\, North York. \nThe Sustainable Supply Chain seminar addresses key issues such as environmental well-being\, fair-trade practices\, human rights and other factors that are impacting the way supply chain practitioners are thinking. It is on the mind of every progressive organization today. With sustainability becoming a priority with organizations globally\, this seminar aims at sharing some tools and insights on how best to get started on and scale the sustainability trajectory. \nSome of the speakers and their discussions might be of special interest to you: \n\nStephen VanOfwegen\, CPA\, CMA – Commissioner of Finance\, and CFO\, Region of Peel\nMichael Pacholok – Chief Purchasing Officer – City of Toronto\n\nThe event will also be featuring speakers from some more of Canada’s top brands\, such as\, PwC\, TD Bank Group\, EcoVadis\, BMO\, GTAA and more\, as they share their stories on how they’re navigating and scaling their sustainable roadmap. \nSpecial Bonus! As a member of the muniSERV community\, you could get a 20% discount if you use the Code MUNISERV20 . Register Here. \n 
URL:https://muniserv.ca/event/leadership-series-sustainable-supply-chain
CATEGORIES:Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200220T133000
DTEND;TZID=America/Toronto:20200220T143000
DTSTAMP:20260403T130354
CREATED:20200218T200459Z
LAST-MODIFIED:20200218T200459Z
UID:24536-1582205400-1582209000@muniserv.ca
SUMMARY:Webinar Series - Get Ready for 2021 AODA Deadline
DESCRIPTION:By January 1\, 2021\, all public sector organizations in Ontario must have 100% accessible web content\, meeting the accessibility requirements of Web Content Accessibility Guidelines (WCAG) 2.0 Level AA. \nIn this webinar\, we will guide you through what you need to know before the deadline arrives\, including website necessities\, ways to meet the requirements\, and creating an accessibility playbook to ensure your team is compliant by 2021. \nThursday\, February 20\, 2020 \n1:30 p.m. – 2:30 p.m. \nClick Here to Register
URL:https://muniserv.ca/event/webinar-series-get-ready-for-2021-aoda-deadline
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200206T130000
DTEND;TZID=America/Toronto:20200206T132000
DTSTAMP:20260403T130354
CREATED:20200107T134018Z
LAST-MODIFIED:20200107T134756Z
UID:23764-1580994000-1580995200@muniserv.ca
SUMMARY:Grant Funding Opportunities for Canadian Municipalities
DESCRIPTION:The PSD Research team will provide an overview of grant funding opportunities for Canadian municipalities on a monthly basis. \nEach month we will highlight any grants with an approaching deadline and/or ongoing grant programs. Please join us to find out about grant opportunities for your municipality! \nOne week before each monthly grant funding webinar\, the PSD policy team will update registrants on which grant applications will be covered that month. \nUPCOMING SESSIONS \nFebruary 6th\, 2020\nMarch 12th\, 2020\n*NOTE* Each session date is available at 1:00pm – 1:20pm ET \nRegister Here
URL:https://muniserv.ca/event/grant-funding-opportunities-for-canadian-municipalities-2
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Grant-Funding-PSD.jpg
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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191212T133000
DTEND;TZID=America/Toronto:20191212T153000
DTSTAMP:20260403T130354
CREATED:20191202T175027Z
LAST-MODIFIED:20191202T175027Z
UID:23288-1576157400-1576164600@muniserv.ca
SUMMARY:Utilizing Search Engine Optimization (SEO) to Enhance Your Online Visibility  
DESCRIPTION:Utilizing Search Engine Optimization (SEO) to Enhance Your Online Visibility   \nSearch Engine Optimization (SEO) refers to the method used to increase a website’s position on search engine results pages on sites such as Google\, Yahoo\, or Bing. Developing an SEO strategy for your municipality can help draw consumer traffic to your website and contribute to economic development and tourism. In this webinar\, we show you how to take advantage of SEO to better position your website on results pages and enhance your online visibility. \nJoin our webinar to learn: \n\nWhat Search Engine Optimization (SEO) can do for your organization and why it’s so important for users trying to find information\nHow to develop a simple SEO strategy that will work for your municipality\n\nThe benefits of strong SEO application when working with economic development and tourism partners and targeted audiences. \nThursday\, December 12\, 2019 – 1:30 p.m. – 3:30 p.m. Eastern \nRegister here \nPresented by: Oliver Ibanez\, Senior Front End Developer & User Experience Specialist \nAs an accomplished web designer\, digital marketer and certified UX specialist\, Oliver has over 15 years of experience building\, managing and promoting websites. With strong foundations in design\, programming and internet marketing\, Oliver is able to build highly intuitive\, feature-rich websites with emphasis on conversion and traffic generation. As a front-end developer\, Oliver strives to stay ahead of the pack by analyzing the latest cutting edge technologies and design techniques\, and how they can be applied to creating effective user experiences. Oliver continuously reviews Google’s latest algorithm updates\, search engine optimization (SEO) techniques\, social media strategies and traffic analysis in order to provide better advice and services to project stakeholders. \nWe hope you learn lots and enjoy the webinar! \nThank you\, \neSolutionsGroup
URL:https://muniserv.ca/event/utilizing-search-engine-optimization-seo-to-enhance-your-online-visibility
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191211T140000
DTEND;TZID=America/Toronto:20191211T150000
DTSTAMP:20260403T130354
CREATED:20191203T112356Z
LAST-MODIFIED:20191203T112356Z
UID:23297-1576072800-1576076400@muniserv.ca
SUMMARY:Moving to an E-Agenda System
DESCRIPTION:Are you thinking of moving your board\, committee or municipal council to an electronic agenda meeting management system?  Do all the different solutions\, features and change management involved have you feeling overwhelmed?  Let’s discuss the things you need to consider before you make the change. \nJoin Debi Wilcox – The Meeting Guru – for this  30 minute Meeting Management Speaker Series webinar on December 11\, 2019 at 2:00 pm ET.  Don’t worry if you can’t make the live webinar\, it will be recorded and accessible afterwards using the event link. \nIn this session\, Debi will cover: \n\nwhat exactly is an e-agenda meeting management system\nis an e-agenda system right for your organization\nwhat features to consider to meet your needs\nwhat you need to know before you start an e-agenda project\ntransitioning from one vendor to another – handling the change\nhow to successfully communicate and launch your e-agenda project.\n\nIt’s all about Making Meetings Simple!  Debi will provide you with some valuable tips to help you out.  If you would like any questions answered during the session\, just send Debi an email prior to December 11\, 2019 to debi@debiwilcox.com \nLearn More & Register  \n 
URL:https://muniserv.ca/event/moving-to-an-e-agenda-system
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Debi-Wilcox-event-cover-4517.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191211T090000
DTEND;TZID=America/Toronto:20191212T163000
DTSTAMP:20260403T130354
CREATED:20191008T132307Z
LAST-MODIFIED:20191008T132307Z
UID:22477-1576054800-1576168200@muniserv.ca
SUMMARY:Leading with Excellence
DESCRIPTION:Leading with Excellence \nDecember 11 – 12\, 2019 – 9:00 AM-4:30 PM \nIn today’s dynamic workforce\, there are a lot of demands on leaders and management teams. Their responsibilities include; facilitating change management\, reducing the negative effects of mergers\, downsizing or rapid expansion. They also need to understand and motivate their staff and others in the organization. In other words\, they need to lead their department and company with inspiring leadership skills and techniques. \nThe Leading With Excellence Program provides equip supervisors\, team leaders\, and managers with leadership skills that will strengthen their role as the critical link between strategic goals and tactical performance. Through this development program\, supervisors and managers will learn the skills necessary to lead their teams to success. \nParticipants will learn and apply management concepts\, techniques\, and tips to communicate\, direct\, coach\, mentor\, entrust\, and lead others in routine situations and during challenging times of change. They will acquire tools for managing influentially and receive constructive feedback from their facilitator and peers. \nUsing case studies\, discussions\, team activities\, paired exercises\, management simulations\, and self-assessments\, participants will learn and practice influencing others assertively\, diplomatically\, and powerfully. Participants will give and receive feedback for communicating expectations\, coaching staff to develop their skills\, providing advice and options\, and helping bring about change despite resistance from others. \nTo Register\, please click here \n 
URL:https://muniserv.ca/event/leading-with-excellence
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN-Leading-with-Excellence.jpg
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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191204T210000
DTEND;TZID=America/Toronto:20191204T220000
DTSTAMP:20260403T130354
CREATED:20191111T142901Z
LAST-MODIFIED:20191119T144709Z
UID:22997-1575493200-1575496800@muniserv.ca
SUMMARY:Free Webinar - Discover Your Strengths
DESCRIPTION:Wednesday\, Dec 4 @ 7pm Mountain / 9pm Eastern \nEvery successful person got there because someone else gave them a leg-up.\nHere’s yours. Take it. \nLearn More and Register Here
URL:https://muniserv.ca/event/free-webinar-discover-your-strengths
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/LevellingUp.png
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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191203T080000
DTEND;TZID=America/Toronto:20191203T123000
DTSTAMP:20260403T130354
CREATED:20190823T184324Z
LAST-MODIFIED:20191010T143815Z
UID:21518-1575360000-1575376200@muniserv.ca
SUMMARY:Meeting of the Minds Workshop
DESCRIPTION:The cost of Miscommunication is high!!! A recent International Data Corporation study puts the cost at $620 per employee in companies with 100\,000 or more employees. It can soar to a whopping $4200 per person if an organization has 100 or less.  \nIf you are intrigued by the idea of developing your personal and professional potential\, as well as that of others\, you will undoubtedly be interested in Emergenetics\, a proven psychometric tool used around the world but new to the Canadian market. This program will give you a fuller understanding of your own thought and behavioural preferences\, and help you to communicate more easily and effectively with others. \nUsing a well-developed questionnaire designed to explore your strengths\, and through an intellectually engaging and socially stimulating training experience\, you will discover that Emergenetics is both simple to understand and easy to use. The profile\, which is based on a wide body of academic literature covering psychology and neuroscience\, is introduced through experiential learning. You will be fascinated not only by the human dynamics but the resulting practical applications as well.  \nThrough the workshop\, you will: \n\nIncrease self-awareness\nDiscover others’ perceptions of you\nCommunicate more effectively\nMake informed decisions\nValue your inherent talents\nRecognize core values\n\nWho should attend: \n• Individuals seeking a deeper understanding of themselves and others \n• Managers who aspire to build cohesive teams \n• Consultants/trainers looking for neuro-scientific tools that resonate with individuals and organizations \n• Coaches/mentors and psychologists who are interested in gaining additional \ninsight into their processes \n• Educators who desire to enhance their effectiveness with students and staff \nEnroll soon as space will be limited.  \nWe look forward to meeting you at this exciting event on Tuesday\, December 3\, 2019 in Toronto and to sharing a simpler\, easier way to understand yourself and others with the neuro-science of Emergenetics!  \n\nDetails:  \n Date: Tuesday\, December 3\, 2019 \n Location: Toronto Star Building\, 1 Yonge Street\, 18th Floor\, Toronto\, ON Google Map \n Time: 8:00 AM to 12:30 PM \n Facilitator: Bridget Parise  \nCost of Workshop and Profile: $299 (Click below to enroll) \nRegister Here \nIf you’d like more information call 905.636.0797.
URL:https://muniserv.ca/event/meeting-of-the-minds-workshop-2
CATEGORIES:Training Sessions
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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191202T090000
DTEND;TZID=America/Toronto:20191203T160000
DTSTAMP:20260403T130354
CREATED:20191115T182201Z
LAST-MODIFIED:20191115T182201Z
UID:23074-1575277200-1575388800@muniserv.ca
SUMMARY:Lead. Motivate. Inspire
DESCRIPTION:The best leaders have the ability to share their vision with passion and commitment\, giving their people a purpose\, a challenge they are willing to embrace and carry on to achieve amazing results. \nThis two-day activity-based training program will empower you as a leader in bringing out the best in yourself and others. Exploring the most critical leadership success factors will help you bring your people together\, motivate\, energize and inspire them to their full potential toward achieving extraordinary things. \nRegister here .  Registration closes\, November 27th\, 2019 at 12:30 p.m.  Reserve your seat today! \n#businessskills #softskills #managementtraining #training #getupandlearn \n  \n 
URL:https://muniserv.ca/event/lead-motivate-inspire
CATEGORIES:Training Sessions
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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191127T130000
DTEND;TZID=America/Toronto:20191127T140000
DTSTAMP:20260403T130354
CREATED:20191021T185633Z
LAST-MODIFIED:20191021T185633Z
UID:22718-1574859600-1574863200@muniserv.ca
SUMMARY:Uncovering New Revenue: Benefits of Horizontal Analysis of Financial Statements
DESCRIPTION:Public Sector Digest  Webinar – Uncovering New Revenue: Benefits of Horizontal Analysis of Financial Statements \nNovember 27\, 2019 at 1 PM ET \nLocal governments are tasked with the delivery of various services to residents and businesses. However\, each year\, governments are faced with difficult funding decisions as a result of tight budgets. In order to improve service delivery or address budget shortfalls\, many local governments look to revenue increasing measures\, such as tax or user rate changes. These decisions are rarely politically popular\, which can create increased pressure on government budgets.  \nIn this informative webinar\, PSD’s General Manager of Financial Consulting Matthew Hartney will demonstrate the following: \n\nHow municipalities and their budgets can benefit from horizontal analysis of their financial statements\, with a highlight on common places where additional funds may be found.\nA first-hand example of how a government’s financial trend analysis offered new budgeting insights.\nBest practices and mistakes to avoid in conducting a review\n\nRegister here
URL:https://muniserv.ca/event/uncovering-new-revenue-benefits-of-horizontal-analysis-of-financial-statements
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/PSD-FINANCE-WEBINAR.jpg
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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191127T120000
DTEND;TZID=America/Toronto:20191127T130000
DTSTAMP:20260403T130354
CREATED:20191119T123319Z
LAST-MODIFIED:20191119T123319Z
UID:23121-1574856000-1574859600@muniserv.ca
SUMMARY:Free Webinar - 90 Days to Exponential Business Growth
DESCRIPTION:Are you looking for ideas to grow your business? TMG (Tyrone Matheson Group) has a free webinar to help you.\n\nHere’s what you can expect: \n1. Why 1+1 should = 5 in your business. \n2. How to use our 3 Step non-linear\, non-conventional system to grow exponentially in a short period of time. \n3. Top 3 strategies that you can use TODAY to get exactly what you want (i.e. funding\, more growth\, more market share\, etc.) \n4. You’ll be invited to join our Pay as You Profit Virtual Private Client Group.  \nBy submitting your information to the webinar organizer\, you understand that they will use it to communicate with you regarding this event and their other services. \n\nTime \n\nNov 27\, 2019 12:00 PM in Eastern Time (US and Canada) \nRegister here \n 
URL:https://muniserv.ca/event/free-webinar-90-days-to-exponential-business-growth
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/TMG-untitled.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191121T090000
DTEND;TZID=America/Toronto:20191121T120000
DTSTAMP:20260403T130354
CREATED:20191008T141151Z
LAST-MODIFIED:20191008T141151Z
UID:22475-1574326800-1574337600@muniserv.ca
SUMMARY:Personality Dimensions
DESCRIPTION:Personality Dimensions \nNovember 21\, 2019 – 9:00 AM-12:00 PM \nEveryone is different\, we come in all varieties. Understanding our own and others’ values\, strengths\, joys and stressors provides a great foundation for communication. Knowing the obvious—and not so obvious—ways we are different assures us that we are okay in our own uniqueness and that we aren’t alone in some of our habits. \nPersonality Dimensions® translates complex personality theory into everyday language. It creates a framework for understanding – not a pigeonhole. You will recognize temperament patterns that you are comfortable with and of the people that you know. But it is not about putting people into a box. Identifying differences and similarities through Personality Dimensions® doesn’t determine our behaviour – we make those choices. \nDrawing on the results of current validation studies that includes participants from across Canada and years of observation of interpersonal preferences demonstrated in learning sessions\, Personality Dimensions® fosters increased self-knowledge through a facilitated self-discovery model that will make a lasting positive impact. \nTo Register\, please click here  
URL:https://muniserv.ca/event/personality-dimensions-3
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/GetAttachmentThumbnail.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20191119T140000
DTEND;TZID=America/Toronto:20191119T150000
DTSTAMP:20260403T130354
CREATED:20191111T142211Z
LAST-MODIFIED:20191111T142211Z
UID:22992-1574172000-1574175600@muniserv.ca
SUMMARY:Free Live Webinar - Leadership and the Art of Listening
DESCRIPTION:What you will learn in this webinar: \n\nDiscover how we listen and why\nPrevent mistakes by honing your listening skills\nGet a checklist of how to listen deeply\n\nTuesday\, Nov 19 @ 12pm Mountain / 2pm Eastern \nLearn More & Register Here  \nLinkedIn \nFacebook
URL:https://muniserv.ca/event/free-live-webinar-leadership-and-the-art-of-listening
CATEGORIES:Webinars
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