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DTSTART;TZID=America/Toronto:20190516T120000
DTEND;TZID=America/Toronto:20190516T133000
DTSTAMP:20260403T183015
CREATED:20190426T143827Z
LAST-MODIFIED:20190426T143827Z
UID:19201-1558008000-1558013400@muniserv.ca
SUMMARY:Introduction to Lean Six Sigma
DESCRIPTION:Free Webinar – Introduction to Lean Six Sigma \nMay 16\, 2019 – 12:00 – 1:30 \nRegister here \nOntario Municipal Leadership Institute \n  \n 
URL:https://muniserv.ca/event/introduction-to-lean-six-sigma
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/OMLI_Logo-011-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190509T200000
DTEND;TZID=America/Toronto:20190509T210000
DTSTAMP:20260403T183015
CREATED:20190503T143757Z
LAST-MODIFIED:20190503T144837Z
UID:19300-1557432000-1557435600@muniserv.ca
SUMMARY:Levelling Up Accelerator Group - Head to Heart Leadership
DESCRIPTION:Head To Heart Leadership \nThursdays for 8 weeks – Starting May 9th \nYou will LEARN to apply leadership principles in pragmatic ways\, in real-life situations and circumstances. We will take from the book; “21 Irrefutable Laws of Leadership” by John C. Maxwell.\n​\nYou will ACHIEVE higher awareness of core leadership principles in your professional and personal lives by engaging the mind & the heart in ways to self-assess and improve your leadership. \nScott started my career without any idea that professional or personal development even existed until he was handed a book that set the tone for rest of my professional life\, “How to Win Friends and Influence People” by Dale Carnegie. \nAdding value and serving others was a foreign concept to a corporate newcomer who wanted to climb the corporate ladder quickly\, but he committed myself to it. \nWith persistent focus on growth and valuing others\, he received a call one day that changed my life forever – a call from leadership expert John C. Maxwell to grow his Leadership Certification Program… \nLearn more and join this Accelerator Group Today!
URL:https://muniserv.ca/event/levelling-up-accelerator-group-head-to-heart-leadership
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/LevellingUp.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190504T090000
DTEND;TZID=America/Toronto:20190504T100000
DTSTAMP:20260403T183015
CREATED:20190503T143043Z
LAST-MODIFIED:20190503T144750Z
UID:19296-1556960400-1556964000@muniserv.ca
SUMMARY:Levelling Up Accelerator Group - Growing the Leader's Emotional Intelligence
DESCRIPTION:Growing the Leader’s Emotional Intelligence​ \nSaturdays for 6 sessions – Starting May 4th \nYou will LEARN: \n•how to grow the powerful EQ skills of empathy\, how to diffuse conflicts and improve relationships; using practical neuroscience distinctions. \nResearch shows that 90% of top Performers have high EQ and 58% of job performance is EQ. Its the biggest predictor of career success. EQ will profoundly impact your choices by creating options otherwise not available. It will greatly influence your success! \nDietrich is the founder of Emotional Wealth Management Inc\, a research based coaching style that integrates neuroscience into the world of Emotional Intelligence. He offers a very unique set of skills that produce long-term results in a short period of time. He has been working with people from all walks of life for over 40 years. He is a sought after speaker\, published author\, teacher and mentor. Dietrich has had the privilege to work with the airline industry\, professional athletes\, law enforcement\, dental medical/ psychology practices\, oil and gas\, real estate\, and top C-suite leaders. \nDietrich brings a wealth of knowledge and wisdom that brings real transformation. He currently resides in Calgary\, Alberta with his wife Edith of 38 years of marriage. \nLearn More and Join this Accelerator Group Today!
URL:https://muniserv.ca/event/levelling-up-accelerator-group-growing-the-leaders-emotional-intelligence
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/LevellingUp.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190502T090000
DTEND;TZID=America/Toronto:20190503T163000
DTSTAMP:20260403T183015
CREATED:20181128T005012Z
LAST-MODIFIED:20181212T135713Z
UID:17018-1556787600-1556901000@muniserv.ca
SUMMARY:2-Day Effective Facilitation Course
DESCRIPTION:The Effective Facilitation program builds a strong foundation of knowledge in both practice and theory for facilitation success. Knowing the techniques to use and how to effectively facilitate in different situations – meetings\, presentations and training sessions – in today’s environment is critical.  With its focus on asking rather than telling\, and listening to build consensus\, facilitation is the new leadership ideal\, the core competency everybody needs. \nDuring this 2-day program\, you will gain an understanding of the full cycle of facilitation. It will provide you with the resources\, materials\, and tools that can be used to confidently and effectively facilitate in any situation. You will also get the opportunity to practice what you’ve learned in a safe and supportive environment. \nJoin us May 2nd & 3rd\, 2019! \nFor more information\, please click here \nTo Register\, please click here
URL:https://muniserv.ca/event/2-day-effective-facilitation-course
CATEGORIES:Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190426T133000
DTEND;TZID=America/Toronto:20190426T143000
DTSTAMP:20260403T183015
CREATED:20190317T104807Z
LAST-MODIFIED:20190317T104807Z
UID:18458-1556285400-1556289000@muniserv.ca
SUMMARY:Speaker Series - Making Accessible Web Content
DESCRIPTION:Beyond a legislative requirement\, accessibility and inclusiveness is just good business. This webinar will provide you with the essentials to ensure that you meet WCAG 2.0 standards and create a website that everyone can use. \nLearning Objectives:\nUnderstand the requirements and steps that you need to take to meet accessibility standards.\nRecognize and know how to develop accessible content and navigation for your website\nLearn how to plan future content and services with accessibility in mind from the very beginning. \nLength: 1 hour \nFriday\, April 26\, 2019\, 1:30 PM – 2:30 PM EST\nCost: $149/person\nRegister now
URL:https://muniserv.ca/event/speaker-series-making-accessible-web-content
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/eSolutions-logo2x.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190425T130000
DTEND;TZID=America/Toronto:20190425T140000
DTSTAMP:20260403T183015
CREATED:20190404T183738Z
LAST-MODIFIED:20190404T184336Z
UID:18745-1556197200-1556200800@muniserv.ca
SUMMARY:Hiring the Right Asset Coordinator for your Organization
DESCRIPTION:Session Date:\nApril 25\, 2019 | 1-2 pm EST\n \nAsset Managers or Coordinators are suddenly in demand across North America’s local governments and other public sector organizations. Due to new regulatory or funding requirements\, as well as the growing awareness surrounding infrastructure deficits\, municipalities and utilities are increasingly opting to introduce a new dedicated position responsible for the coordination of asset management activities\, strategy and performance. Hiring for a technical and multi-disciplinary role\, like an Asset Manager\, and ensuring that the chosen candidate is the right fit can be a significant challenge for an organization. \n \nIn this webinar\, attendees will gain insight on how best to hire asset management expertise to compliment their organization’s unique needs. This webinar will cover the following: \n\n\n\n\nHow to determine the right skills and qualifications to include in a brand new posting (for many municipalities this will be the first time hiring an Asset Manager or Coordinator)\nWhere to post a technical job posting for maximum results  \nHow to interview and assess candidates to ensure the right person is hired for the job – asset management is a cross-disciplinary field involving finance\, public works and often the CAO\, so how do you make sure the candidate meets the needs of various stakeholders?\nHow to onboard a new hire successfully in a role that didn’t previously exist \n\n\n\n\nAdditionally\, attendees will learn about the Asset Management Competency Framework that CNAM\, in collaboration with a collection of national partners\, are developing. The Framework is to support organizational training and staff hiring. More information can be read here. \nPanelists \n\nCrystal Tan\, Asset Management Coordinator\, Town of Fort Frances\nIain Cranston\, IC Infrastructure\n\nmuniSERV is a proud partner of PSD \nLearn More & Register \nWho should attend? \n  Asset Managers  \n  CAOs/City Managers \n  HR \n 
URL:https://muniserv.ca/event/hiring-the-right-asset-coordinator-for-your-organization
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/PSD-New-Final-Logo-Transparent-Blue.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190410T093000
DTEND;TZID=America/Toronto:20190410T163000
DTSTAMP:20260403T183015
CREATED:20190321T154319Z
LAST-MODIFIED:20190321T154319Z
UID:18579-1554888600-1554913800@muniserv.ca
SUMMARY:Communicating Change
DESCRIPTION:It is critical that organizations change – to keep ahead of the competition\, to meet customer needs\, to take advantage of new technology and thinking etc. We are all subjected to change in one way or another. \nWhy then do so many organizations fall short of successfully implementing change? Why do they fail to recognize that even the smallest change will have an immediate and often long-term impact on performance when not appropriately managed? Failure to recognize and take appropriate action at each stage of the change is costly both in terms of revenue and staff morale. \nThis learning experience helps participants understand the effects of change\, the likely reaction and impact on the people and the business. It defines practical ways to lead and manage people through the transition of change and to be better equipped for the next change ahead. \nTo Register\, please click here
URL:https://muniserv.ca/event/communicating-change
CATEGORIES:Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190329T080000
DTEND;TZID=America/Toronto:20190329T170000
DTSTAMP:20260403T183015
CREATED:20190329T145005Z
LAST-MODIFIED:20190329T145005Z
UID:18652-1553846400-1553878800@muniserv.ca
SUMMARY:Free Webinar - Leading the Ins and Outs of Cognitive Diversity
DESCRIPTION:Leading the Ins and Outs of Cognitive Diversity \nApril 17th at 11:30 a.m. EST \nOur Online experience will help you explore how to build better teams and a positive workplace culture. \nBased on the principles of Emergenetics\, you will learn to improve communication\, connection\, and performance through an enlightening process of self-awareness and discovery. \nLearn how the real magic happens when teams can be built synergistically\, and team members can collaborate more effectively by “borrowing another person’s brain.”  \nThis webinar address will include: •Reflective activities to connect concepts to personal cognitive strengths and team members cognitive strengths •Scientific background on how we work and establish neuro-pathways •Story-telling and activities to illustrate concepts.  \nPlease REGISTER HERE for this exclusive free opportunity!  \nI sincerely hope you will take full advantage of this invitation and informative experience!  \nGail Green \nOffice: (905) 636.0797 \nMobile: (416) 659.3623\nGail.Green@EmergeneticsOntario.com \nEmergeneticsOntario.com
URL:https://muniserv.ca/event/free-webinar-leading-the-ins-and-outs-of-cognitive-diversity-2
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Emergenetics-logo.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190328T133000
DTEND;TZID=America/Toronto:20190328T143000
DTSTAMP:20260403T183015
CREATED:20190317T104457Z
LAST-MODIFIED:20190317T104457Z
UID:18455-1553779800-1553783400@muniserv.ca
SUMMARY:eSolutions Speaker's Series - Take Charge with a Winning Communications Strategy
DESCRIPTION:A well-planned\, consistently managed communications strategy can be the difference between advocacy from your community and an outpouring of negative public reaction. \nFor local governments\, the value of planned messaging\, channels and tactics is immeasurable. As a municipal employee\, you and your team have the opportunity to share information as a means of promoting positive initiatives\, as well as sharing timely\, sometimes urgent news. \nThis webinar will give you the tools to create a roadmap for effectively communicating initiatives and accomplishing measurable outcomes. Walk away with a tried-and-tested method you can apply to any municipal communications scenario. \nThursday\, March 28\, 2018\, 1:30 PM – 2:30 PM EST \nCost: $149/person \nRegister now
URL:https://muniserv.ca/event/esolutions-speakers-series-take-charge-with-a-winning-communications-strategy
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/eSolutions-logo2x.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190328T090000
DTEND;TZID=America/Toronto:20190329T163000
DTSTAMP:20260403T183015
CREATED:20181128T002403Z
LAST-MODIFIED:20190114T133050Z
UID:17005-1553763600-1553877000@muniserv.ca
SUMMARY:2-Day Coaching for Performance Course
DESCRIPTION:Most organizations would say that their company has a “coaching culture” and that the number one priority of its team leaders is to coach. However\, studies show that number of centres where this is a reality is very low. It comes as no surprise that those centres which do have a real coaching culture have the lowest attrition\, the most motivated staff and the best at satisfying the demands of their customers. \nStaff job descriptions almost always include the fact that they do coaching. However\, upon further probing\, we consistently discover that the quality and quantity of coaching are inadequate for producing the results that would be expected from an effective coaching program. \nJoin us March 28th & 29th\, 2019 \nFor more information\, please click here \nTo Register\, please click here
URL:https://muniserv.ca/event/2-day-coaching-for-performance-course
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN-Coaching-Performance1024x525-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190307T113000
DTEND;TZID=America/Toronto:20190307T123000
DTSTAMP:20260403T183015
CREATED:20190212T191556Z
LAST-MODIFIED:20190212T191651Z
UID:17992-1551958200-1551961800@muniserv.ca
SUMMARY:Free Webinar - Finding the Right Hire.  How and When to Use Psychometrics in the Hiring Process
DESCRIPTION:Encore Presentation – In Case You Missed It  \nFree Webinar – Finding the Right Hire\, How and When to Use Psychometrics in the Hiring Process \nTime: Mar 7\, 2019 11:30 AM EST\, 12:30pm AST\, 1:00 p.m. NST \nMore and more companies are recognizing the importance of developing pre-employment strategies as part of their recruitment and selection process\, in order to recruit the right people and build the right teams. \nYou know that making the wrong hire can be a very expensive and time consuming mistake. Not only does it result in additional costs\, but it can be multiplied by lost opportunities\, duplicating training/on-boarding efforts of other team members\, potential legal issues and much more. \nIn this interactive workshop webinar\, you will build the skills and knowledge to develop the ideal candidate attitudes and motivators for a position\, construct the perfect candidate profile\, attract the correct individuals and make the right fit for your culture. \nRegister here \nProudly delivered by Gail Green\, President\, Emergenetics Ontario. \n 
URL:https://muniserv.ca/event/free-webinar-finding-the-right-hire-how-and-when-to-use-psychometrics-in-the-hiring-process-2
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190307T090000
DTEND;TZID=America/Toronto:20190308T163000
DTSTAMP:20260403T183015
CREATED:20181128T004555Z
LAST-MODIFIED:20181128T004555Z
UID:17015-1551949200-1552062600@muniserv.ca
SUMMARY:Customer Success Strategy Course
DESCRIPTION:Every touchpoint throughout the customer journey – whether B2C or B2B – matters. Effectively managing this journey is critical to success for both the customer and the service provider. \nOnce onboard and using the service\, customers need to feel that they have your organization’s support at every level. Yet\, too often organizations complete implementation in a strong proactive manner\, and then move to a reactive strategy. Organizations must develop and utilize a customer success experience that defines tasks\, milestones\, and alignment throughout the whole lifecycle. After all\, successful outcomes are the main drivers of customer renewal and expansion. \nThe CSPN Customer Success & Strategy Program is designed for managers and team leads looking to deliver customer success by developing the mindset\, metrics and strategies they can use today. The program supports individuals and organizations in creating business focused activities to manage the customer life cycle and drive adoption\, renewals\, upselling and advocacy. \nAll businesses – traditional\, subscription-based or otherwise – need to maximize customer lifetime value to be profitable and succeed. With new customer acquisition costs exceeding the cost to retain existing customers\, our Customer Success & Strategy Program provides the insight and perspectives to reduce churn while expanding accounts and increasing customer engagement. \nLong-term success starts with the ability and knowledge of the individuals responsible for delivering it. Customer Success is and always will be about the people and their knowledge\, skills and abilities. However important those first days are\, the journey to customer success is constant and never ends. \nJoin us March 7th & 8th! \nFor more information\, please click here \nTo Register\, please click here
URL:https://muniserv.ca/event/customer-success-strategy-course
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN-Customer-Success-Strategy-Workshop.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190228T090000
DTEND;TZID=America/Toronto:20190228T163000
DTSTAMP:20260403T183015
CREATED:20181128T004112Z
LAST-MODIFIED:20181128T004112Z
UID:17013-1551344400-1551371400@muniserv.ca
SUMMARY:Conflict Resolution Public Workshop
DESCRIPTION:This course qualifies as one prerequisite towards CCSS© designation \nHave you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity\, absenteeism and high turnover. \nConflict comes about from differences – in needs\, values and motivations. Sometimes it is through these differences that we complement each other\, but sometimes these differences result in conflict. Conflict is not a problem in itself – it is what we do with it that counts. \nIt is important that we do something because whether we like it or not\, conflicts demand our energy. In fact\, an unresolved conflict can call on tremendous amounts of our attention. We all know how exhausting an unresolved conflict can be. It is not always easy to fix the problem but a great energy boost can come when we do. This program teaches you the techniques for proper conflict resolution that will leave you feeling satisfied and content. \nJoin us February 28\, 2019! \nFor more information\, please click here   \nTo Register\, please click here
URL:https://muniserv.ca/event/conflict-resolution-public-workshop
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN-Conflict-Mgmt-Resolution1024x610-01-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190227T090000
DTEND;TZID=America/Toronto:20190227T163000
DTSTAMP:20260403T183015
CREATED:20181128T003722Z
LAST-MODIFIED:20181128T003722Z
UID:17011-1551258000-1551285000@muniserv.ca
SUMMARY:Managing Difficult Client & Situations Public Workshop
DESCRIPTION:This course qualifies as one prerequisite towards CCSS© designation \nDoes your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes\, then this program is for you. \nThis workshop is designed to teach you all about the art of dealing with difficult customers and scenarios while at work. You will learn how to manage conversations\, empathize with clients\, identify triggers\, negotiate\, and most importantly\, protect yourself physically\, emotionally\, and mentally on the job. \nJoin us February 27\, 2019! \nFor more information\, please click here \nTo Register\, please click here
URL:https://muniserv.ca/event/managing-difficult-client-situations-public-workshop
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN20-20Managing20Difficult20CS1024x683-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190226T090000
DTEND;TZID=America/Toronto:20190228T163000
DTSTAMP:20260403T183015
CREATED:20181128T002849Z
LAST-MODIFIED:20181128T002849Z
UID:17007-1551171600-1551371400@muniserv.ca
SUMMARY:3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp
DESCRIPTION:The Certified Client Service Specialist (CCSS©) program offers participants  the tools\, techniques\, and effective customer service skills required in today’s demanding work environment. Whether you work in private\, public\, or not-for-profit organization you will take away up to date information needed to succeed in the work place. Our world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally. \nOur programs are certified and accredited by Canadian Council of Professional Certification (CCPC Global) to ensure quality\, content\, and engaging delivery. \nCompletion of our certification process confers the right to use the title Certified Client Service Specialist and the right to use the initials CCSS© after one’s name. \nThis 3-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service delivery – everything from professionalism to customer service\, to sales\, handling difficult customers\, and more. Upon completion of the program\, you will be able to build a solid foundation for your career and gain and industry specific credential that is recognized by major organizations. \nAccredited Courses Required \n1-Day Delivering Responsive Customer Service \nThis program is ideal for anyone who deals with customers and wants to provide a more customized or personalized experience for them. This training will provide you with the skills to not only handle a customer’s immediate requests\, but also provide information and recommendations to build the customer’s relationships through providing valuable conversations. \n1-Day Managing Difficult Clients and Situations \nThis program is ideal for anyone who deals with difficult clients in various challenging situations and wishes to remain in control. The program will lay out strategies for turning negative situations into opportunities for building lifelong relationships. \n1-Day Conflict Resolution \nHave you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity\, absenteeism and high turnover. \nJoin us February 26 – 28\, 2019! \nFor more information\, please click here  \nTo Register\, please click here
URL:https://muniserv.ca/event/3-day-certified-client-services-specialist-ccss-designation-bootcamp
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN20-20CCSS20Bootcamp202x-1600x806-01_preview_jpeg.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190226T090000
DTEND;TZID=America/Toronto:20190226T163000
DTSTAMP:20260403T183015
CREATED:20181128T003310Z
LAST-MODIFIED:20181128T003310Z
UID:17009-1551171600-1551198600@muniserv.ca
SUMMARY:Delivering Responsive Customer Service Public Workshop
DESCRIPTION:This course qualifies as one prerequisite towards CCSS© designation \nA great customer service experience is vital to the success of a company\, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who wishes to provide their valued customers with a premium level of service. you will learn how to better understand customer expectations\, profile difficult customer situations\, and deal with customer objections using a proven model for effective complaint resolution. It also goes over how to use assertive techniques and positive language to diffuse difficult situations\, reduce stress\, promote team camaraderie\, and create a positive customer experience resulting in win-win situations. \nThis interactive workshop is informative\, fun\, and provides easily applicable solutions for service excellence that are proven to work in today’s toughest customer service arena – the real world. \nJoin us February 26\, 2019! \nFor more information\, please click here \nTo Register\, please click here
URL:https://muniserv.ca/event/delivering-responsive-customer-service-public-workshop-3
CATEGORIES:Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190201T093000
DTEND;TZID=America/Toronto:20190201T123000
DTSTAMP:20260403T183015
CREATED:20181122T003630Z
LAST-MODIFIED:20181122T003701Z
UID:16945-1549013400-1549024200@muniserv.ca
SUMMARY:Build Your Business Road-Map Workshop
DESCRIPTION:Build Your Business Road-Map Workshop \nAre you an entrepreneur with great ideas and huge potential\, yet struggling to bring those ideas to fruition? \nI’ll bet!! You’re wearing a dozen hats\, you have clients to keep happy\, bookkeeping to stay on top of and you also need to market your business? With so much going on in your mind every day\, it’s no wonder you lose sight of what is important – achieving your goals! \nIn this interactive workshop\, we will:\n– explore the theory behind radiant thinking\n– identify the areas you wish to focus on in your business\n– use mind-mapping to develop your business road-map\n– create an action plan and set specific goals with a date to achieve them! \nRegister at: http://cheetahfusion.com/events/ \n\nLocation: 54 Cedar Pointe Drive\, Unit 1207\, Barrie\, ON \nDate: Friday\, February 1st\, 2019 \nTime: 9:30am until 12:30pm \nEarly Bird Rate until December 31st\, 2018 – $90+HST\nRegular Price as of January 1st\, 2019 is – $125+HST \n**$10 per seat sold goes to Season’s Center for Grieving Children!! \nIncludes: refreshments\, light breakfast and workshop materials.\nParking: free parking
URL:https://muniserv.ca/event/build-your-business-road-map-workshop-2
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/CheetahFusion_Logo_FV.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190131T093000
DTEND;TZID=America/Toronto:20190201T160000
DTSTAMP:20260403T183015
CREATED:20181128T001906Z
LAST-MODIFIED:20190114T132848Z
UID:17002-1548927000-1549036800@muniserv.ca
SUMMARY:2-Day Leading with Excellence Course
DESCRIPTION:In today’s dynamic workforce\, there are a lot of demands on leaders and management teams. Their responsibilities include facilitating change management; reducing the negative effects of mergers\, downsizing or rapid expansion. They also need to understand and motivate their staff and others in the organization. In other words\, they need to lead their department and company with inspiring leadership skills and techniques. \nThis course will equip supervisors\, team leaders\, and managers with leadership skills that will strengthen their role as the critical link between strategic goals and tactical performance. Through this development program\, supervisors will learn the skills necessary to lead their teams to success. \nJoin us on January 31st\, 2019! \nFor more information\, please click here (https://mycspn.com/blog/course/leading-with-excellence/) \nTo Register\, please click here
URL:https://muniserv.ca/event/2-day-leading-with-excellence-course
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN-Leading-With-Excellence-Workshop.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190130T130000
DTEND;TZID=America/Toronto:20190130T140000
DTSTAMP:20260403T183015
CREATED:20190123T170117Z
LAST-MODIFIED:20190123T170117Z
UID:17705-1548853200-1548856800@muniserv.ca
SUMMARY:Free Webinar - Leading the Ins & Outs of Cognitive Diversity
DESCRIPTION:It’s almost here! Please take advantage of this special invitation to register for our Free Webinar!  \nLeading the Ins and Outs of Cognitive Diversity \nJan 30\, 2019 @ 1 p.m. EST\, 2 p.m. AST\, 2:30 p.m. NST  \nPlease REGISTER HERE for this exclusive free opportunity! \nOur on-line experience will help you explore how to build better teams and a positive workplace culture. Based on the principles of Emergenetics\, you will learn to improve communication\, connection\, and performance through an enlightening process of self-awareness and discovery. Learn how the real magic happens when teams can be built synergistically\, and team members can collaborate more effectively by “borrowing another person’s brain.”  \nThis webinar address will include: •Reflective activities to connect concepts to personal cognitive strengths and team members cognitive strengths •Scientific background on how we work and establish neuro-pathways •Story-telling and activities to illustrate concepts.  \nI sincerely hope you will take full advantage of this invitation and informative experience!  \nwith thanks\,  \nGail
URL:https://muniserv.ca/event/free-webinar-leading-the-ins-outs-of-cognitive-diversity
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Emergenetics-logo.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190125T090000
DTEND;TZID=America/Toronto:20190125T163000
DTSTAMP:20260403T183015
CREATED:20181227T203817Z
LAST-MODIFIED:20181227T212204Z
UID:17290-1548406800-1548433800@muniserv.ca
SUMMARY:*NEW* Critical Conversations Course
DESCRIPTION:*New*  Critical Conversations Course \nMeaningful conversations aren’t always easy\, but they are a critical part of leadership. Deliver constructive feedback with clarity and deal with high emotions in the workplace. \nAs a manager\, sometimes you need to have conversations that you’d rather not. Dealing with performance issues or habitual patterns like chronic lateness can be tough and may stir up emotions\, but these conversations are critical in the workplace and need to be handled in the right way. This practical course will give you the confidence to recognize\, plan and manage these conversations\, as well as the opportunity to practice using constructive feedback techniques to achieve more positive outcomes. \nThis course is ideal for anyone who wishes to understand and enhance their skills for communicating effectively during important – critical – conversations\, whether with colleagues\, clients/customers or persons with whom they have a personal relationship. \nFor more information\, please click here \nTo Register\, please click here \n  \n\n\n\n\n 
URL:https://muniserv.ca/event/new-critical-conversations-course
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/CSPN-Critical-Conversations.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190116T130000
DTEND;TZID=America/Toronto:20190116T140000
DTSTAMP:20260403T183015
CREATED:20181130T201347Z
LAST-MODIFIED:20181130T201347Z
UID:17024-1547643600-1547647200@muniserv.ca
SUMMARY:Free Webinar - Finding the Right Hire.  How and When to use Psychometrics in the Hiring Process
DESCRIPTION:More and more municipalities are recognizing the importance of developing pre-employment strategies as part of their recruitment and selection process\, in order to recruit the right people and build the right teams. \nYou know making the wrong hire can be a very expensive and time consuming mistake. Not only does it result in additional costs but it can be multiplied by lost opportunities\, duplicating training/on-boarding efforts of other team members\, potential legal issues and much more. \nIn this interactive workshop webinar\, you will build the skills and knowledge to develop the ideal candidate attitudes and motivators for a position\, construct the perfect candidate profile\, attract the correct individuals and make the right fit for your culture. \nJoin us on Wednesday\, January 16th at 1:00 p.m. Eastern for this complimentary webinar \nPlease REGISTER HERE for this  exclusive free opportunity! \nProudly sponsored by muniJOBS.ca (a div of muniSERV.ca)\, and delivered by Gail Green\, President\, Emergenetics International – Canada/ Ontario.
URL:https://muniserv.ca/event/free-webinar-finding-the-right-hire-how-and-when-to-use-psychometrics-in-the-hiring-process
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Emergenetics-Newsletter-banner.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190115T120000
DTEND;TZID=America/Toronto:20190115T130000
DTSTAMP:20260403T183015
CREATED:20181126T140217Z
LAST-MODIFIED:20190108T122134Z
UID:16975-1547553600-1547557200@muniserv.ca
SUMMARY:Free Webinar: Learn to Zoom
DESCRIPTION:Are you looking for another option to meet with your clients\, colleagues or team members? If so\, this webinar is for you!  \nWe will walk through the basic workings of Zoom and you’ll have an opportunity to play with some of the great features. You will also learn how you can use Zoom to host very effective meetings without having to leave your office! \nWhen: Jan 15\, 2019 12:00 PM Eastern Time (US and Canada)  \nHow to Join: Please register here.   \nAfter registering\, you will receive a confirmation email containing information about joining the meeting. \nCheetah Fusion Creative Agency\nstrategy • branding • marketing • social media • coaching • web \n54 Cedar Pointe Drive\, Unit 1207\, Barrie ON  L4N 5R7 \n705•302•3386 | www.cheetahfusion.com | Facebook | LinkedIn \n 
URL:https://muniserv.ca/event/free-webinar-learn-to-zoom
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/CheetahFusion_Logo_FV.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190115T090000
DTEND;TZID=America/Toronto:20190115T170000
DTSTAMP:20260403T183015
CREATED:20181022T193255Z
LAST-MODIFIED:20181022T193255Z
UID:16499-1547542800-1547571600@muniserv.ca
SUMMARY:The Extraordinary Coach Workshop
DESCRIPTION:The Extraordinary Coach (1 Day Workshop)\nToronto – January 15\, 2019\nIn The Extraordinary Coach Workshop\, you will develop the essential coaching skills that are required to be a great leader. In addition\, you will learn what extraordinary coaches do well and how you can maximize your leadership impact and inspire others to perform at their peak.  \nLeaders who coach and develop others have a huge impact on bottom-line results. In The Extraordinary Coach Workshop\, you will develop the essential coaching skills that are required to be a great leader. In addition\, you will learn what extraordinary coaches do well and how you can maximize your leadership impact and inspire others to perform at their peak.  \nThis is a one-day\, interactive\, leadership learning\, assessing\, and planning experience led by Jim Clemmer in: \nToronto –January 15\, 2019 – hosted at Centre for Health & Safety Innovation\, Mississauga [Directions] [Hotel Suggestions]\n\nThis workshop follows The Extraordinary Leader (January 14\, 2019) at this location\n\n\n \n\nRegister Now!  (don’t forget to use your muniSERV discount codes!) \nDiscount Code: MUNIS1 for 1 day ($150)
URL:https://muniserv.ca/event/the-extraordinary-coach-workshop
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/muniserv-Jan2019-600x325.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190114T090000
DTEND;TZID=America/Toronto:20190114T170000
DTSTAMP:20260403T183015
CREATED:20181022T192723Z
LAST-MODIFIED:20181024T134441Z
UID:16503-1547456400-1547485200@muniserv.ca
SUMMARY:Leadership Development & Coaching Skills Workshops
DESCRIPTION:Toronto – January 14\, 2019 \nBuilding Leadership Strengths \nThe Extraordinary Leader (1 Day Workshop)\n \nIn today’s rapidly changing\, highly competitive environment\, the organizations that excel in their respective markets will be those whose people are most competent\, passionate\, and focused on delivering results.  \nThe Extraordinary Leader Workshop presents a proven framework for helping individuals make a profound difference in their organization’s results\, and in their own performance and development.  \nThis is a one-day\, interactive\, leadership learning\, assessing\, and planning experience led by Jim Clemmer in: \nToronto –January 14\, 2019 – hosted at Centre for Health & Safety Innovation\, Mississauga [Directions] [Hotel Suggestions]\nSee also The Extraordinary Coach (1 Day Workshop)  This workshop follows the Extraordinary Leader Workshop. Save when you register for both workshops!\nToronto – January 15\, 2019 – hosted at Centre for Health & Safety Innovation\, Mississauga [Directions] [Hotel Suggestions]\nRegister Now!  (don’t forget to use your muniSERV discount codes!)  \nDiscount Code: MUNIS1 for 1 day ($150) or MUNIS2 for 2 day ($250) \n  \nCheck out these other complimentary resources! \n\nHumorous 90 second video Escape the speed trap – Lead smarter\, not faster\nRecent webinars on Groundbreaking New Approaches to Leadership and Coaching Development and\,\nLeadershift: Transforming Good Managers into Great Leaders\nVariety of articles\, videos and whitepaper resources on Strengths-Based Leadership\n\n 
URL:https://muniserv.ca/event/leadership-development-coaching-skills-workshops
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/muniserv-Jan2019-600x325.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190110T140000
DTEND;TZID=America/Toronto:20190110T150000
DTSTAMP:20260403T183015
CREATED:20181128T000857Z
LAST-MODIFIED:20181128T000857Z
UID:16998-1547128800-1547132400@muniserv.ca
SUMMARY:Complimentary Webinar – Employee Engagement Part 2
DESCRIPTION:CSPN is pleased to provide this complimentary webinar on:  January 10 2019\, at 2:00PM – 3:00PM \nCSPN helps individuals and organizations achieve their business goals and set new standards through professional development\, customized solutions and a powerful\, expert network. \nOur highly engaging and industry recognized customer service and leadership and designation training programs help individuals and organizations drive customer and employee engagement levels leading to personal achievement and business success. \nOffering public workshops and customized on-site solutions\, our team of customer service experts and dynamic facilitators work with you to identify your needs\, address your challenges and guide you to out-shine your competition by delivering consistent world class customer service. \nCSPN offers public workshops\, call centre assessments and customized solutions throughout Canada\, Southern Ontario\, and in the GTA including Toronto\, Mississauga and York Region. CSPN is a government approved Canada-Ontario Job Grant training provider. \nFor more information and/or to register\, please click here
URL:https://muniserv.ca/event/complimentary-webinar-employee-engagement-part-2
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/CSPN-Employee-Engagement-Part-2-Webinar.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20181207T113000
DTEND;TZID=America/Toronto:20181207T130000
DTSTAMP:20260403T183015
CREATED:20181123T003006Z
LAST-MODIFIED:20181123T003006Z
UID:16951-1544182200-1544187600@muniserv.ca
SUMMARY:Welcome DIY Designers - Learn to Use Canva for Your Marketing
DESCRIPTION:Do you need to learn how to effectively create branded posts or marketing materials for your organization?  \nWelcome DIY Designers: Use Canva to Stand Out! \n\nIn this interactive mini workshop\, we will:\n• Walk you through the steps to creating a social media post\n• Explore how to incorporate your branding into your posts\n• Go over some of the Do’s and Don’ts in social media posts\n• Share with you a few cool tips and best practices for keeping your brand consistent\n• Get you started making your social media posts\, before you leave this session! \nRegister today to reserve your seat! $75 + HST \nFriday\, December 7\, 2018\nTime: 11:30 a.m. – 1:00 p.m.\nLocation: OfficeInc! – 54 Cedar Pointe Drive\,\nUnit 1207\, Barrie\nTickets: cheetahfusion.com/events
URL:https://muniserv.ca/event/welcome-diy-designers-learn-to-use-canva-for-your-marketing
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/CheetahFusion_Logo_FV.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20181206T130000
DTEND;TZID=America/Toronto:20181206T140000
DTSTAMP:20260403T183015
CREATED:20181112T131130Z
LAST-MODIFIED:20181112T135645Z
UID:16812-1544101200-1544104800@muniserv.ca
SUMMARY:Free Webinar - Leading the Ins and Outs of Cognitive Diversity
DESCRIPTION:Leading the Ins and Outs of Cognitive Diversity \nDec 6\, 2018 @ 1:00 p.m. \nI will help you explore how to build better teams and a positive workplace culture. Based on the principles of Emergenetics\, you will learn to improve communication\, connection\, and performance through an enlightening process of self-awareness and discovery. Learn how the real magic happens when teams can be built synergistically\, and team members can collaborate more effectively by “borrowing another person’s brain.” \nThis webinar address will include: •Reflective activities to connect concepts to personal cognitive strengths and team members cognitive strengths •Scientific background on how we work and establish neuro-pathways •Story-telling and activities to illustrate concepts. \nPlease REGISTER HERE for this  exclusive free opportunity! \nI sincerely hope you will take full advantage of this invitation and informative experience!  \nwith thanks\, Gail \n  Gail Green \n  Office: (905) 636.0797 \n  Mobile: (416) 659.3623\n  Gail.Green@EmergeneticsOntario.com \n  EmergeneticsOntario.com
URL:https://muniserv.ca/event/free-webinar-leading-the-ins-and-outs-of-cognitive-diversity
CATEGORIES:Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20181122T110000
DTEND;TZID=America/Toronto:20181122T120000
DTSTAMP:20260403T183015
CREATED:20181114T000151Z
LAST-MODIFIED:20181114T000151Z
UID:16841-1542884400-1542888000@muniserv.ca
SUMMARY:Free Webinar - Strategic Advisor Reveals... The ONLY 3 Ways to Grow Your Business
DESCRIPTION:Reserve Your Seat Now\, for this webinar training that will change the way you approach building your business…” \nThursday November 22\, 2018 @ 11 a.m. Eastern Standard Time (Toronto) \n\nWhat You’ll Learn on the Live Webinar:\n\n\n\nExactly how  to grow any business in any industry in any economy with little effort\, time or expenses.\nA cost effective strategy to virtually eliminate your marketing spend. \nThe most powerful underutilized strategy to scale your business in a very short time.\nPlus\, free bonus: register today and you’ll get instant access to “The Serious Business Owner’s Guide to Profitable Joint Ventures”.\n\n\nClaim your spot on the Free Webinar Now!
URL:https://muniserv.ca/event/free-webinar-strategic-advisor-reveals-the-only-3-ways-to-grow-your-business
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20181120T093000
DTEND;TZID=America/Toronto:20181120T123000
DTSTAMP:20260403T183015
CREATED:20181112T200528Z
LAST-MODIFIED:20181112T200528Z
UID:16821-1542706200-1542717000@muniserv.ca
SUMMARY:Build Your Business Road-Map Workshop
DESCRIPTION:Are you an entrepreneur with great ideas and huge potential\, yet struggling to bring those ideas to fruition? \nI’ll bet!! You’re wearing a dozen hats\, you have clients to keep happy\, bookkeeping to stay on top of and you also need to market your business? With so much going on in your mind every day\, it’s no wonder you lose sight of what is important – achieving your goals! \nIn this interactive workshop\, we will:\n– explore the theory behind radiant thinking\n– identify the areas you wish to focus on in your business\n– use mind-mapping to develop your business road-map\n– create an action plan and set specific goals with a date to achieve them! \nRegister at: http://cheetahfusion.com/events/ \n\nLocation: 54 Cedar Pointe Drive\, Unit 1207\, Barrie\, ON\n\n\nDate: Tuesday\, November 20\, 2018\n\n\nTime: 9:30am until 12:30pm\n\n\nNovember 1st your investment is – $125+HST \nIncludes: refreshments\, light breakfast and workshop materials.\nParking: free parking
URL:https://muniserv.ca/event/build-your-business-road-map-workshop
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/CheetahFusion_Logo_FV.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20181116T090000
DTEND;TZID=America/Toronto:20181116T163000
DTSTAMP:20260403T183015
CREATED:20180828T185349Z
LAST-MODIFIED:20180828T185349Z
UID:15764-1542358800-1542385800@muniserv.ca
SUMMARY:Service That Sells Public Workshop
DESCRIPTION:Selling is becoming an increasingly important part of the frontline customer service representatives’ job\, but few representatives have formal training. Our program helps Customer Service professionals develop the skills\, knowledge and motivation they need for cross-selling and up-selling. \nNo matter what business you are in\, who your customers are\, or how large your business is\, the fact is that everyone would like to increase their revenue without increasing the investment. Numerous companies have discovered a simple cost effective way to do this. \nThis program is designed to effectively overcome this reluctance and to uncover the realities of providing service and myths behind selling. We guide participants in understanding and being prepared for the transition from service to sales. \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/service-that-sells-public-workshop-2
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Service-that-Sells1024x683.jpg
END:VEVENT
END:VCALENDAR