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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190620T093000
DTEND;TZID=America/Toronto:20190620T163000
DTSTAMP:20260403T134201
CREATED:20190321T154822Z
LAST-MODIFIED:20190321T154822Z
UID:18582-1561023000-1561048200@muniserv.ca
SUMMARY:Influencing Others Without Authority
DESCRIPTION:In today’s fast-paced environment of matrix and cross-functional teams\, the traditional management approach of trying to exert full authority over others through compliance is risky business. Although it is necessary at times for busy professionals\, team leaders\, supervisors\, and managers to be directive with others about getting things done\, it is also likely that the productivity of individuals and teams will improve when they experience the positive effects of influence in a collaborative setting. \nBased on position and interest-based influencing methods from Harvard\, participants will learn and practice influencing using the four step method of gaining attention\, interest\, commitment\, and motivating action. This workshop uses interactive discussions\, case studies\, video reviews\, team exercises\, self-assessments\, and practical action-planning exercises. Consequently\, participants will develop more self-awareness\, learn new productivity tools\, and enhance their performance as negotiators of deadlines\, schedules\, resources\, staff\, budgets\, pricing\, product changes\, and other aspects of managing people and projects to achieve winning outcomes in a collaborative way. \nTo Register\, please click here
URL:https://muniserv.ca/event/influencing-others-without-authority
CATEGORIES:Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190620
DTEND;VALUE=DATE:20190621
DTSTAMP:20260403T134201
CREATED:20190404T180749Z
LAST-MODIFIED:20190404T184736Z
UID:18738-1560988800-1561075199@muniserv.ca
SUMMARY:The Extraordinary Coach Workshop
DESCRIPTION:Leaders who coach and develop others have a huge impact on bottom-line results.  \nIn The Extraordinary Coach Workshop\, you will develop the essential coaching skills that are required to be a great leader. In addition\, you will learn what extraordinary coaches do well and how you can maximize your leadership impact and inspire others to perform at their peak.  \nSPECIAL DISCOUNT for muniSERV Members \nSAVE: $150 (1 DAY) OR $250 (2 DAY) \nLearn more and Register Here
URL:https://muniserv.ca/event/the-extraordinary-coach-workshop-2
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/muniserv-June2019-1200x650.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190619T120000
DTEND;TZID=America/Toronto:20190619T170000
DTSTAMP:20260403T134201
CREATED:20190423T163338Z
LAST-MODIFIED:20190610T133837Z
UID:19080-1560945600-1560963600@muniserv.ca
SUMMARY:Meeting of the Minds Workshop
DESCRIPTION:If you are intrigued by the idea of developing your personal and professional potential\, as well as that of others\, you will undoubtedly be interested in Emergenetics\, a proven psychometric tool used around the world but new to the Canadian market. This program will give you a fuller understanding of your own thought and behavioural preferences\, and help you to communicate more easily and effectively with others. \nUsing a well-developed questionnaire designed to explore your strengths\, and through an intellectually engaging and socially stimulating training experience\, you will discover that Emergenetics is both simple to understand and easy to use. The profile\, which is based on a wide body of academic literature covering psychology and neuroscience\, is introduced through experiential learning. You will be fascinated not only by the human dynamics but the resulting practical applications as well.  \nThrough the workshop\, you will: \n• Receive a behavioral and thinking style profile that will reveal you innate strengths\n• Increase self-awareness \n• Discover others’ perceptions of you \n• Communicate more effectively \n• Make informed decisions \n• Value your inherent talents \n• Recognize core values \nWho should attend: \n• Individuals seeking a deeper understanding of themselves and others \n• Managers who aspire to build cohesive teams \n• Consultants/trainers looking for neuro-scientific tools that resonate with individuals and organizations \n• Coaches/mentors and psychologists who are interested in gaining additional \ninsight into their processes \n• Educators who desire to enhance their effectiveness with students and staff \nEnroll soon as space will be limited.  \nWe look forward to meeting you at this exciting event on Tuesday\, May 14\, 2019 in Mississauga and to sharing a simpler\, easier way to understand yourself and others with the neuro-science of Emergenetics!  \nDetails: \nDate: Wednesday\, June 19\, 2019 \nLocation: Regus Toronto Airport Centre\, 2425 Matheson Blvd East\, 8th floor\, Mississauga\, ON Google Map \nTime: 12:00 PM to 5:00 PM \nCost of Workshop and Profile: $249 (Click below to enroll. After enrollment\, instructions to take your Emergenetics   Profile will be sent within 24 hours) \nmuniSERV.ca is proud to partner with Emergenetics to provide a special members discount.   \n**muniserv Members use 50OFF promo code \nRegister Today! \nUnable to attend?  Watch for our upcoming online version in June 2019. \nIf you’d like more information\, simply respond to this email or call 905.636.0797 \nGail.Green@EmergeneticsOntario.com \nEmergeneticsOntario.com
URL:https://muniserv.ca/event/meeting-of-the-minds-workshop
CATEGORIES:CAO Workshops,Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Emergenetics-skysraper-ad.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190619
DTEND;VALUE=DATE:20190620
DTSTAMP:20260403T134201
CREATED:20190404T181240Z
LAST-MODIFIED:20190404T185107Z
UID:18743-1560902400-1560988799@muniserv.ca
SUMMARY:The Extraordinary Leader Workshop
DESCRIPTION:In today’s rapidly changing\, highly competitive environment\, the organizations that excel in their respective markets will be those whose people are most competent\, passionate\, and focused on delivering results.  \nThe Extraordinary Leader Workshop presents a proven framework for helping individuals make a profound difference in their organization’s results\, and in their own performance and development.  \nSPECIAL DISCOUNT for muniSERV Members  \nSAVE: $150 (1 DAY) OR $250 (2 DAY) \nLearn more and Register here. \n 
URL:https://muniserv.ca/event/the-extraordinary-leader-workshop
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/muniserv-June2019-1200x650.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190618T200000
DTEND;TZID=America/Toronto:20190618T210000
DTSTAMP:20260403T134201
CREATED:20190605T130017Z
LAST-MODIFIED:20190605T130017Z
UID:20075-1560888000-1560891600@muniserv.ca
SUMMARY:Public Speaking Mastery
DESCRIPTION:Dear Tomorrow’s Success Story\, \nHow badly do you want it? \nVicki Goodfellow Duke is a professional public speaking coach\, and has been teaching Public Speaking\, and Rhetoric at Mount Royal University since 1991. She was a National Examiner for Speech and Drama for The Royal Conservatory of Toronto from 1996 to 2001.  \nIn Vicki’s Accelerator Group\, you will learn and practice: how to overcome speech anxiety\, how to overcome barriers to effective communication\, how to design a successful presentation\, and how to use PowerPoint effectively. \nStarts June 18. $37.75/session.\nMax 8 people per group. Don’t miss out – sign up today at: https://levellingup.ca/sages/vicki-goodfellow-duke/ \nLevellingUp’s unique approach to skills development bridges the gap between knowing HOW TO do something\, and EXPERTLY PERFORMING that skill. At least 40% of Fortune 500 CEOs have an executive coach – why not you?\nReceive feedback from a proven expert as you put knowledge into practice. Rapidly grow your skills\, gain experience & confidence. Discover your true potential. \nThe experts you want. The skills you need. No one standing in your way.\nwww.LevellingUp.ca\n@Vicki Goodfellow-Duke\n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals
URL:https://muniserv.ca/event/public-speaking-mastery
CATEGORIES:Training Sessions
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190617T140000
DTEND;TZID=America/Toronto:20190617T150000
DTSTAMP:20260403T134201
CREATED:20190521T105915Z
LAST-MODIFIED:20190605T130134Z
UID:19609-1560780000-1560783600@muniserv.ca
SUMMARY:Ready. Set. Lead
DESCRIPTION:Dear Tomorrow’s Success Story\, \nHow badly do you want it? \nJean Parker is a professional Executive Coach (ACC credential)\, experienced CFO\, and an accomplished educator.\nIn Jean’s Accelerator Group\, you will learn how to communicate\, collaborate\, influence\, make decisions\, and expand your emotional & creative intelligences through mini lessons\, shared insights\, coaching conversations\, and by taking action. \nStarts June 17. $30/session.\nMax 8 people per group. Don’t miss out – sign up today at: https://levellingup.ca/sages/jean-parker/ \nLevellingUp’s unique approach to skills development bridges the gap between knowing HOW TO do something\, and EXPERTLY PERFORMING that skill. At least 40% of Fortune 500 CEOs have an executive coach – why not you?\nReceive feedback from a proven expert as you put knowledge into practice. Rapidly grow your skills\, gain experience & confidence. Discover your true potential. \nThe experts you want. The skills you need. No one standing in your way.\nwww.LevellingUp.ca\n@Jean Parker\n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals
URL:https://muniserv.ca/event/executive-coaching
CATEGORIES:Training Sessions
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190617T090000
DTEND;TZID=America/Toronto:20190617T100000
DTSTAMP:20260403T134201
CREATED:20190521T110740Z
LAST-MODIFIED:20190605T125458Z
UID:19613-1560762000-1560765600@muniserv.ca
SUMMARY:Fundamentals for Assertiveness
DESCRIPTION:Dear Tomorrow’s Success Story\, \nHow badly do you want it? \nJohn Callaway is a mediator at the Alberta Provincial Court Civil Mediation program\, and a facilitator of workplace conflict resolution and assertive communication programs. \nIn John’s Accelerator Group you will learn techniques for assertive communication – and avoid being aggressive. Achieve improved outcomes in all aspects of life\, both personally and professionally. \nStarts June 17. $21.50/session.\nMax 8 people per group. Don’t miss out – sign up today at: https://levellingup.ca/sages/john-callaway/ \nLevellingUp’s unique approach to skills development bridges the gap between knowing HOW TO do something\, and EXPERTLY PERFORMING that skill. At least 40% of Fortune 500 CEOs have an executive coach – why not you?\nReceive feedback from a proven expert as you put knowledge into practice. Rapidly grow your skills\, gain experience & confidence. Discover your true potential. \nThe experts you want. The skills you need. No one standing in your way.\nwww.LevellingUp.ca\n@John Callaway\n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals
URL:https://muniserv.ca/event/fundamentals-for-assertiveness
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/John-Callaway-AG-Ad.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190614T093000
DTEND;TZID=America/Toronto:20190614T163000
DTSTAMP:20260403T134201
CREATED:20190321T162623Z
LAST-MODIFIED:20190321T162623Z
UID:18595-1560504600-1560529800@muniserv.ca
SUMMARY:Conflict Resolution
DESCRIPTION:Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity\, absenteeism and high turnover. \nConflict comes about from differences – in needs\, values and motivations. Sometimes it is through these differences that we complement each other\, but sometimes these differences result in conflict. Conflict is not a problem in itself – it is what we do with it that counts. \nIt is important that we do something because whether we like it or not\, conflicts demand our energy. In fact\, an unresolved conflict can call on tremendous amounts of our attention. We all know how exhausting an unresolved conflict can be. It is not always easy to fix the problem but a great energy boost can come when we do. This program teaches you the techniques for proper conflict resolution that will leave you feeling satisfied and content. \nTo Register\, please click here
URL:https://muniserv.ca/event/conflict-resolution
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/gif:https://muniserv.ca/wp-content/uploads/CSPN-Conflict-Resolution-002.gif
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190613T200000
DTEND;TZID=America/Toronto:20190613T210000
DTSTAMP:20260403T134201
CREATED:20190521T111538Z
LAST-MODIFIED:20190605T124900Z
UID:19618-1560456000-1560459600@muniserv.ca
SUMMARY:Head to Heart Leadership
DESCRIPTION:Dear Tomorrow’s Success Story\, \nHow badly do you want it? \nScott Benham is a John C. Maxwell certified speaker\, coach\, & trainer\, and holds the role of EVP of Sales with The John Maxwell Team.  \nTaking lessons from John C. Maxwell book’s “21 Irrefutable Laws of Leadership”\, in Scott’s Accelerator Group you will learn to apply leadership principles in pragmatic ways\, in real-life situations and circumstances. \nStarts June 13. $43/session.\nMax 8 people per group. Don’t miss out – sign up today at: https://levellingup.ca/sages/scott-benham/ \nLevellingUp’s unique approach to skills development bridges the gap between knowing HOW TO do something\, and EXPERTLY PERFORMING that skill. At least 40% of Fortune 500 CEOs have an executive coach – why not you?\nReceive feedback from a proven expert as you put knowledge into practice. Rapidly grow your skills\, gain experience & confidence. Discover your true potential. \nThe experts you want. The skills you need. No one standing in your way.\nwww.LevellingUp.ca\n@Scott Benham\n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals \n 
URL:https://muniserv.ca/event/19618
CATEGORIES:Training Sessions
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190613T093000
DTEND;TZID=America/Toronto:20190613T163000
DTSTAMP:20260403T134201
CREATED:20190321T162350Z
LAST-MODIFIED:20190321T162350Z
UID:18591-1560418200-1560443400@muniserv.ca
SUMMARY:Managing Difficult Client & Situations Public Workshop
DESCRIPTION:Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes\, then this program is for you. \nThis workshop is designed to teach you all about the art of dealing with difficult customers and scenarios while at work. You will learn how to manage conversations\, empathize with clients\, identify triggers\, negotiate\, and most importantly\, protect yourself physically\, emotionally\, and mentally on the job. \nTo Register\, please click here
URL:https://muniserv.ca/event/managing-difficult-client-situations-public-workshop-2
CATEGORIES:Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190612T210000
DTEND;TZID=America/Toronto:20190612T220000
DTSTAMP:20260403T134201
CREATED:20190605T124422Z
LAST-MODIFIED:20190605T130303Z
UID:20065-1560373200-1560376800@muniserv.ca
SUMMARY:Strengths Self-Investment
DESCRIPTION:Dear Tomorrow’s Success Story\, \nHow badly do you want it? \nPam Danyluk is a trained CliftonStrengths Coach\, as well as a Senior Project Engineer and Project Manager.\nIn Pam’s Accelerator Group\, you will discover your innate talents\, and investigate how to focus your strengths on personal\, team\, or leadership challenges. You will achieve exponential improvement in areas of talent by focusing on developing your specific strengths. \nStarts June 12. $20/session.\nMax 8 people per group. Don’t miss out – sign up today at: https://levellingup.ca/sages/pam-danyluk/ \nLevellingUp’s unique approach to skills development bridges the gap between knowing HOW TO do something\, and EXPERTLY PERFORMING that skill. At least 40% of Fortune 500 CEOs have an executive coach – why not you?\nReceive feedback from a proven expert as you put knowledge into practice. Rapidly grow your skills\, gain experience & confidence. Discover your true potential. \nThe experts you want. The skills you need. No one standing in your way.\nwww.LevellingUp.ca\n@Pam Danyluk\n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals
URL:https://muniserv.ca/event/strengths-self-investment
CATEGORIES:Training Sessions
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190612T093000
DTEND;TZID=America/Toronto:20190612T163000
DTSTAMP:20260403T134201
CREATED:20190321T155805Z
LAST-MODIFIED:20190321T155805Z
UID:18588-1560331800-1560357000@muniserv.ca
SUMMARY:Delivering Responsive Customer Service Public Workshop
DESCRIPTION:A great customer service experience is vital to the success of a company\, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who wishes to provide their valued customers with a premium level of service. you will learn how to better understand customer expectations\, profile difficult customer situations\, and deal with customer objections using a proven model for effective complaint resolution. It also goes over how to use assertive techniques and positive language to diffuse difficult situations\, reduce stress\, promote team camaraderie\, and create a positive customer experience resulting in win-win situations. \nThis interactive workshop is informative\, fun\, and provides easily applicable solutions for service excellence that are proven to work in today’s toughest customer service arena – the real world. \nTo Register\, please click here
URL:https://muniserv.ca/event/delivering-responsive-customer-service-public-workshop-4
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/gif:https://muniserv.ca/wp-content/uploads/CSPN-Delivering-Responsive-Customer-Service-002.gif
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190612T090000
DTEND;TZID=America/Toronto:20190614T163000
DTSTAMP:20260403T134201
CREATED:20190321T155435Z
LAST-MODIFIED:20190321T155435Z
UID:18585-1560330000-1560529800@muniserv.ca
SUMMARY:3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp
DESCRIPTION:The Certified Client Service Specialist (CCSS©) program offers participants the tools\, techniques\, and effective customer service skills required in today’s demanding work environment. Whether you work in private\, public\, or not-for-profit organization you will take away up to date information needed to succeed in the work place. Our world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally. \nOur programs are certified and accredited by Canadian Council of Professional Certification (CCPC Global) to ensure quality\, content\, and engaging delivery. \nCompletion of our certification process confers the right to use the title Certified Client Service Specialist and the right to use the initials CCSS© after one’s name. \nThis 3-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service delivery – everything from professionalism to customer service\, to sales\, handling difficult customers\, and more. Upon completion of the program\, you will be able to build a solid foundation for your career and gain and industry specific credential that is recognized by major organizations. \nAccredited Courses Required\n1-Day Delivering Responsive Customer Service\nThis program is ideal for anyone who deals with customers and wants to provide a more customized or personalized experience for them. This training will provide you with the skills to not only handle a customer’s immediate requests\, but also provide information and recommendations to build the customer’s relationships through providing valuable conversations. \n1-Day Managing Difficult Clients and Situations\nThis program is ideal for anyone who deals with difficult clients in various challenging situations and wishes to remain in control. The program will lay out strategies for turning negative situations into opportunities for building lifelong relationships. \n1-Day Conflict Resolution\nHave you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity\, absenteeism and high turnover. \nTo Register\, please click here
URL:https://muniserv.ca/event/3-day-certified-client-services-specialist-ccss-designation-bootcamp-2
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/gif:https://muniserv.ca/wp-content/uploads/CCSS-Bootcamp-002.gif
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190604T180000
DTEND;TZID=America/Toronto:20190604T190000
DTSTAMP:20260403T134201
CREATED:20190521T105433Z
LAST-MODIFIED:20190521T133441Z
UID:19604-1559671200-1559674800@muniserv.ca
SUMMARY:Overcoming Speech Anxiety & Barriers to Effective Communication
DESCRIPTION:Vicki Goodfellow Duke is a professional public speaking coach\, and has been teaching Public Speaking\, and Rhetoric at Mount Royal University since 1991. She was a National Examiner for Speech and Drama for The Royal Conservatory of Toronto from 1996 to 2001. \nIn Vicki’s Accelerator Group\, you will learn and practice: how to overcome speech anxiety\, how to overcome barriers to effective communication\, how to design a successful presentation\, and how to use PowerPoint effectively. \nStarts June 4. $37.75/session.  Please note the time below is MDT \nMax 8 people per group. Don’t miss out – sign up today at: https://levellingup.ca/sages/vicki-goodfellow-duke/ \nLevellingUp’s unique approach to skills development bridges the gap between knowing HOW TO do something\, and EXPERTLY PERFORMING that skill. At least 40% of Fortune 500 CEOs have an executive coach – why not you?\nReceive feedback from a proven expert as you put knowledge into practice. Rapidly grow your skills\, gain experience & confidence. Discover your true potential. \nThe experts you want. The skills you need. No one standing in your way. \nLearn More & Register\nwww.LevellingUp.ca\n@Vicki Goodfellow-Duke\n#LevellingUp #PeopleHelpingPeople #LevelUp #Leadership #Goals
URL:https://muniserv.ca/event/overcome-speech-anxiety-barriers
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Vicki-Duke-AG-Ad.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190603T090000
DTEND;TZID=America/Toronto:20190704T163000
DTSTAMP:20260403T134201
CREATED:20190426T143357Z
LAST-MODIFIED:20190426T143900Z
UID:19198-1559552400-1562257800@muniserv.ca
SUMMARY:Get Lean Six Sigma Certified - Lean Six Sigma Yellow Belt
DESCRIPTION:GET LEAN SIX SIGMA CERTIFIED – LEAN SIX SIGMA – YELLOW BELT \n4 days + Project  \nDATE: June 3\, 4\, 24 & 25\, 2019 \nLOCATION:  Vaughan  TIME: 9am – 4:30pm \nPROGRAM OUTLINE:   \n \nAs a YELLOW BELT\, you will gain a thorough overview LEAN Six Sigma and the; tools\, techniques\, and methodologies of Lean\, Kaizen\, and Six Sigma.\n \nA Certified LEAN Six Sigma Yellow Belt is a professional who is versed in the basics of the LEAN Six Sigma Methodology and who supports improvement projects as a part of a Team or conducts small projects on a part-time basis.\n \n\nYOU WILL LEARN:\nYellow Belt training focuses on Lean Six Sigma tools and methodologies. This training has been designed to fit the needs of government and public sector agencies/organizations through the use of hands-on activities and presentations.\n \nThis Yellow Belt Training is focused on providing LEAN Six Sigma with specific examples of continuous improvement projects. Participants will be able to apply the LEAN Six Sigma tools and methodologies to be more effective and efficient.\n  \nOntario Municipal Leadership Institute \nLearn more and Register
URL:https://muniserv.ca/event/get-lean-six-sigma-certified-lean-six-sigma-yellow-belt
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/OMLI_Logo-011-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190528T090000
DTEND;TZID=America/Toronto:20190529T170000
DTSTAMP:20260403T134201
CREATED:20190122T162630Z
LAST-MODIFIED:20190131T143738Z
UID:17681-1559034000-1559149200@muniserv.ca
SUMMARY:Customer & Employee Experience - 22nd Annual Conference
DESCRIPTION:Join us for 2 inspiring days\, with industry experts dedicated to helping you and your organization achieve breakthroughs in CX and EX. \nHere’s what to look forward to: \n• A bucket-list-worthy lineup of main stage speakers will break down their pivotal moments in achieving CX and EX greatness \n• John F. Lettieri (CEO & President of HERO Certified Burgers) \n• Duncan Bureau (President of Air Canada Rouge) \n• Lisa Lisson (President of FedEx) \n• Leading brands will share CX and EX programs they’ve built that ignite new business opportunities\, expand customer relationships\, and grow revenues in public and private sectors \n• Network with and learn from some of the brightest minds in your field – colleagues\, exhibitors\, thought leaders \nDon’t Miss Out: This conference is sold out every year\, so register early to secure your seat. We promise you will DISCOVER new insights\, LEARN from the best\, and be INSPIRED to drive real change to achieve CX & EX success. \n25% Discount (off regular rates) for Public and Not-For Profit Sectors Attendees \nCONTACT US\ninfo@mycspn.com | 905-477-5544 | http://conference.mycspn.com/ | 25 Royal Crest Court – Suite 201\, Markham ON L3R 9X4
URL:https://muniserv.ca/event/customer-employee-experience-22nd-annual-conference
CATEGORIES:Conferences
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190522T090000
DTEND;TZID=America/Toronto:20190522T163000
DTSTAMP:20260403T134201
CREATED:20190426T140836Z
LAST-MODIFIED:20190426T140836Z
UID:19195-1558515600-1558542600@muniserv.ca
SUMMARY:Get Lean Six Sigma Certified - Lean Six Sigma White Belt
DESCRIPTION:GET LEAN SIX SIGMA CERTIFIED – LEAN SIX SIGMA – WHITE BELT  \nDATE: May 22\, 2019  \nLOCATION: Burlington   TIME: 9am – 4:30pm \nWORKSHOP OVERVIEW: \nA one-day workshop developed to create an awareness of the means of deploying and the impact that a LEAN Six Sigma initiative has on an organization resulting in “Business Process Improvements” and “Cost Reductions”.  \nTHIS WORKSHOP WILL: \n\n\nIncrease your understanding of LEAN Six Sigma techniques as business process improvement methodologies.\nAssist you in assessing the overall impact that LEAN Six Sigma can have on your organization.\nHelp you to gain an understanding of the role you\, as a LEAN LEADER – “Champion” can have to achieve the greatest level of success.\nShare some examples of how LEAN Six Sigma has re-energized governments and provide some practical examples of its application and success.\n\nOntario Municipal Leadership Institute \nTo Learn More and Register
URL:https://muniserv.ca/event/get-lean-six-sigma-certified-lean-six-sigma-white-belt
CATEGORIES:Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190516T133000
DTEND;TZID=America/Toronto:20190516T153000
DTSTAMP:20260403T134201
CREATED:20190317T105131Z
LAST-MODIFIED:20190317T105131Z
UID:18460-1558013400-1558020600@muniserv.ca
SUMMARY:Speaker Series - Introduction to Business Continuity Planning
DESCRIPTION:Thursday\, May 16\, 2019\, 1:30 PM – 3:30 PM EST\nCost: $149/person\nRegister now \nAn interactive webinar on Introduction to Business Continuity Planning. The webinar will provide an overview of the business continuity program (BCP) process from program initiation to implementation. \nLearning Objectives:\nUnderstand the scope and framework of a business continuity program.\nRecognize the importance of business continuity planning for municipalities\nUnderstand the relationship between business continuity\, emergency response (ER)\, disaster recovery (DR)\, technology recovery\, and crisis communications plans.  \nLength: 2 hours
URL:https://muniserv.ca/event/speaker-series-introduction-to-business-continuity-planning
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190516T120000
DTEND;TZID=America/Toronto:20190516T133000
DTSTAMP:20260403T134201
CREATED:20190426T143827Z
LAST-MODIFIED:20190426T143827Z
UID:19201-1558008000-1558013400@muniserv.ca
SUMMARY:Introduction to Lean Six Sigma
DESCRIPTION:Free Webinar – Introduction to Lean Six Sigma \nMay 16\, 2019 – 12:00 – 1:30 \nRegister here \nOntario Municipal Leadership Institute \n  \n 
URL:https://muniserv.ca/event/introduction-to-lean-six-sigma
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190509T200000
DTEND;TZID=America/Toronto:20190509T210000
DTSTAMP:20260403T134201
CREATED:20190503T143757Z
LAST-MODIFIED:20190503T144837Z
UID:19300-1557432000-1557435600@muniserv.ca
SUMMARY:Levelling Up Accelerator Group - Head to Heart Leadership
DESCRIPTION:Head To Heart Leadership \nThursdays for 8 weeks – Starting May 9th \nYou will LEARN to apply leadership principles in pragmatic ways\, in real-life situations and circumstances. We will take from the book; “21 Irrefutable Laws of Leadership” by John C. Maxwell.\n​\nYou will ACHIEVE higher awareness of core leadership principles in your professional and personal lives by engaging the mind & the heart in ways to self-assess and improve your leadership. \nScott started my career without any idea that professional or personal development even existed until he was handed a book that set the tone for rest of my professional life\, “How to Win Friends and Influence People” by Dale Carnegie. \nAdding value and serving others was a foreign concept to a corporate newcomer who wanted to climb the corporate ladder quickly\, but he committed myself to it. \nWith persistent focus on growth and valuing others\, he received a call one day that changed my life forever – a call from leadership expert John C. Maxwell to grow his Leadership Certification Program… \nLearn more and join this Accelerator Group Today!
URL:https://muniserv.ca/event/levelling-up-accelerator-group-head-to-heart-leadership
CATEGORIES:Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190504T090000
DTEND;TZID=America/Toronto:20190504T100000
DTSTAMP:20260403T134201
CREATED:20190503T143043Z
LAST-MODIFIED:20190503T144750Z
UID:19296-1556960400-1556964000@muniserv.ca
SUMMARY:Levelling Up Accelerator Group - Growing the Leader's Emotional Intelligence
DESCRIPTION:Growing the Leader’s Emotional Intelligence​ \nSaturdays for 6 sessions – Starting May 4th \nYou will LEARN: \n•how to grow the powerful EQ skills of empathy\, how to diffuse conflicts and improve relationships; using practical neuroscience distinctions. \nResearch shows that 90% of top Performers have high EQ and 58% of job performance is EQ. Its the biggest predictor of career success. EQ will profoundly impact your choices by creating options otherwise not available. It will greatly influence your success! \nDietrich is the founder of Emotional Wealth Management Inc\, a research based coaching style that integrates neuroscience into the world of Emotional Intelligence. He offers a very unique set of skills that produce long-term results in a short period of time. He has been working with people from all walks of life for over 40 years. He is a sought after speaker\, published author\, teacher and mentor. Dietrich has had the privilege to work with the airline industry\, professional athletes\, law enforcement\, dental medical/ psychology practices\, oil and gas\, real estate\, and top C-suite leaders. \nDietrich brings a wealth of knowledge and wisdom that brings real transformation. He currently resides in Calgary\, Alberta with his wife Edith of 38 years of marriage. \nLearn More and Join this Accelerator Group Today!
URL:https://muniserv.ca/event/levelling-up-accelerator-group-growing-the-leaders-emotional-intelligence
CATEGORIES:Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190502T090000
DTEND;TZID=America/Toronto:20190503T163000
DTSTAMP:20260403T134201
CREATED:20181128T005012Z
LAST-MODIFIED:20181212T135713Z
UID:17018-1556787600-1556901000@muniserv.ca
SUMMARY:2-Day Effective Facilitation Course
DESCRIPTION:The Effective Facilitation program builds a strong foundation of knowledge in both practice and theory for facilitation success. Knowing the techniques to use and how to effectively facilitate in different situations – meetings\, presentations and training sessions – in today’s environment is critical.  With its focus on asking rather than telling\, and listening to build consensus\, facilitation is the new leadership ideal\, the core competency everybody needs. \nDuring this 2-day program\, you will gain an understanding of the full cycle of facilitation. It will provide you with the resources\, materials\, and tools that can be used to confidently and effectively facilitate in any situation. You will also get the opportunity to practice what you’ve learned in a safe and supportive environment. \nJoin us May 2nd & 3rd\, 2019! \nFor more information\, please click here \nTo Register\, please click here
URL:https://muniserv.ca/event/2-day-effective-facilitation-course
CATEGORIES:Training Sessions
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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190426T133000
DTEND;TZID=America/Toronto:20190426T143000
DTSTAMP:20260403T134201
CREATED:20190317T104807Z
LAST-MODIFIED:20190317T104807Z
UID:18458-1556285400-1556289000@muniserv.ca
SUMMARY:Speaker Series - Making Accessible Web Content
DESCRIPTION:Beyond a legislative requirement\, accessibility and inclusiveness is just good business. This webinar will provide you with the essentials to ensure that you meet WCAG 2.0 standards and create a website that everyone can use. \nLearning Objectives:\nUnderstand the requirements and steps that you need to take to meet accessibility standards.\nRecognize and know how to develop accessible content and navigation for your website\nLearn how to plan future content and services with accessibility in mind from the very beginning. \nLength: 1 hour \nFriday\, April 26\, 2019\, 1:30 PM – 2:30 PM EST\nCost: $149/person\nRegister now
URL:https://muniserv.ca/event/speaker-series-making-accessible-web-content
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190425T130000
DTEND;TZID=America/Toronto:20190425T140000
DTSTAMP:20260403T134201
CREATED:20190404T183738Z
LAST-MODIFIED:20190404T184336Z
UID:18745-1556197200-1556200800@muniserv.ca
SUMMARY:Hiring the Right Asset Coordinator for your Organization
DESCRIPTION:Session Date:\nApril 25\, 2019 | 1-2 pm EST\n \nAsset Managers or Coordinators are suddenly in demand across North America’s local governments and other public sector organizations. Due to new regulatory or funding requirements\, as well as the growing awareness surrounding infrastructure deficits\, municipalities and utilities are increasingly opting to introduce a new dedicated position responsible for the coordination of asset management activities\, strategy and performance. Hiring for a technical and multi-disciplinary role\, like an Asset Manager\, and ensuring that the chosen candidate is the right fit can be a significant challenge for an organization. \n \nIn this webinar\, attendees will gain insight on how best to hire asset management expertise to compliment their organization’s unique needs. This webinar will cover the following: \n\n\n\n\nHow to determine the right skills and qualifications to include in a brand new posting (for many municipalities this will be the first time hiring an Asset Manager or Coordinator)\nWhere to post a technical job posting for maximum results  \nHow to interview and assess candidates to ensure the right person is hired for the job – asset management is a cross-disciplinary field involving finance\, public works and often the CAO\, so how do you make sure the candidate meets the needs of various stakeholders?\nHow to onboard a new hire successfully in a role that didn’t previously exist \n\n\n\n\nAdditionally\, attendees will learn about the Asset Management Competency Framework that CNAM\, in collaboration with a collection of national partners\, are developing. The Framework is to support organizational training and staff hiring. More information can be read here. \nPanelists \n\nCrystal Tan\, Asset Management Coordinator\, Town of Fort Frances\nIain Cranston\, IC Infrastructure\n\nmuniSERV is a proud partner of PSD \nLearn More & Register \nWho should attend? \n  Asset Managers  \n  CAOs/City Managers \n  HR \n 
URL:https://muniserv.ca/event/hiring-the-right-asset-coordinator-for-your-organization
CATEGORIES:Webinars
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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190410T093000
DTEND;TZID=America/Toronto:20190410T163000
DTSTAMP:20260403T134201
CREATED:20190321T154319Z
LAST-MODIFIED:20190321T154319Z
UID:18579-1554888600-1554913800@muniserv.ca
SUMMARY:Communicating Change
DESCRIPTION:It is critical that organizations change – to keep ahead of the competition\, to meet customer needs\, to take advantage of new technology and thinking etc. We are all subjected to change in one way or another. \nWhy then do so many organizations fall short of successfully implementing change? Why do they fail to recognize that even the smallest change will have an immediate and often long-term impact on performance when not appropriately managed? Failure to recognize and take appropriate action at each stage of the change is costly both in terms of revenue and staff morale. \nThis learning experience helps participants understand the effects of change\, the likely reaction and impact on the people and the business. It defines practical ways to lead and manage people through the transition of change and to be better equipped for the next change ahead. \nTo Register\, please click here
URL:https://muniserv.ca/event/communicating-change
CATEGORIES:Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190329T080000
DTEND;TZID=America/Toronto:20190329T170000
DTSTAMP:20260403T134201
CREATED:20190329T145005Z
LAST-MODIFIED:20190329T145005Z
UID:18652-1553846400-1553878800@muniserv.ca
SUMMARY:Free Webinar - Leading the Ins and Outs of Cognitive Diversity
DESCRIPTION:Leading the Ins and Outs of Cognitive Diversity \nApril 17th at 11:30 a.m. EST \nOur Online experience will help you explore how to build better teams and a positive workplace culture. \nBased on the principles of Emergenetics\, you will learn to improve communication\, connection\, and performance through an enlightening process of self-awareness and discovery. \nLearn how the real magic happens when teams can be built synergistically\, and team members can collaborate more effectively by “borrowing another person’s brain.”  \nThis webinar address will include: •Reflective activities to connect concepts to personal cognitive strengths and team members cognitive strengths •Scientific background on how we work and establish neuro-pathways •Story-telling and activities to illustrate concepts.  \nPlease REGISTER HERE for this exclusive free opportunity!  \nI sincerely hope you will take full advantage of this invitation and informative experience!  \nGail Green \nOffice: (905) 636.0797 \nMobile: (416) 659.3623\nGail.Green@EmergeneticsOntario.com \nEmergeneticsOntario.com
URL:https://muniserv.ca/event/free-webinar-leading-the-ins-and-outs-of-cognitive-diversity-2
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190328T133000
DTEND;TZID=America/Toronto:20190328T143000
DTSTAMP:20260403T134201
CREATED:20190317T104457Z
LAST-MODIFIED:20190317T104457Z
UID:18455-1553779800-1553783400@muniserv.ca
SUMMARY:eSolutions Speaker's Series - Take Charge with a Winning Communications Strategy
DESCRIPTION:A well-planned\, consistently managed communications strategy can be the difference between advocacy from your community and an outpouring of negative public reaction. \nFor local governments\, the value of planned messaging\, channels and tactics is immeasurable. As a municipal employee\, you and your team have the opportunity to share information as a means of promoting positive initiatives\, as well as sharing timely\, sometimes urgent news. \nThis webinar will give you the tools to create a roadmap for effectively communicating initiatives and accomplishing measurable outcomes. Walk away with a tried-and-tested method you can apply to any municipal communications scenario. \nThursday\, March 28\, 2018\, 1:30 PM – 2:30 PM EST \nCost: $149/person \nRegister now
URL:https://muniserv.ca/event/esolutions-speakers-series-take-charge-with-a-winning-communications-strategy
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190328T090000
DTEND;TZID=America/Toronto:20190329T163000
DTSTAMP:20260403T134201
CREATED:20181128T002403Z
LAST-MODIFIED:20190114T133050Z
UID:17005-1553763600-1553877000@muniserv.ca
SUMMARY:2-Day Coaching for Performance Course
DESCRIPTION:Most organizations would say that their company has a “coaching culture” and that the number one priority of its team leaders is to coach. However\, studies show that number of centres where this is a reality is very low. It comes as no surprise that those centres which do have a real coaching culture have the lowest attrition\, the most motivated staff and the best at satisfying the demands of their customers. \nStaff job descriptions almost always include the fact that they do coaching. However\, upon further probing\, we consistently discover that the quality and quantity of coaching are inadequate for producing the results that would be expected from an effective coaching program. \nJoin us March 28th & 29th\, 2019 \nFor more information\, please click here \nTo Register\, please click here
URL:https://muniserv.ca/event/2-day-coaching-for-performance-course
CATEGORIES:Training Sessions
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190307T113000
DTEND;TZID=America/Toronto:20190307T123000
DTSTAMP:20260403T134201
CREATED:20190212T191556Z
LAST-MODIFIED:20190212T191651Z
UID:17992-1551958200-1551961800@muniserv.ca
SUMMARY:Free Webinar - Finding the Right Hire.  How and When to Use Psychometrics in the Hiring Process
DESCRIPTION:Encore Presentation – In Case You Missed It  \nFree Webinar – Finding the Right Hire\, How and When to Use Psychometrics in the Hiring Process \nTime: Mar 7\, 2019 11:30 AM EST\, 12:30pm AST\, 1:00 p.m. NST \nMore and more companies are recognizing the importance of developing pre-employment strategies as part of their recruitment and selection process\, in order to recruit the right people and build the right teams. \nYou know that making the wrong hire can be a very expensive and time consuming mistake. Not only does it result in additional costs\, but it can be multiplied by lost opportunities\, duplicating training/on-boarding efforts of other team members\, potential legal issues and much more. \nIn this interactive workshop webinar\, you will build the skills and knowledge to develop the ideal candidate attitudes and motivators for a position\, construct the perfect candidate profile\, attract the correct individuals and make the right fit for your culture. \nRegister here \nProudly delivered by Gail Green\, President\, Emergenetics Ontario. \n 
URL:https://muniserv.ca/event/free-webinar-finding-the-right-hire-how-and-when-to-use-psychometrics-in-the-hiring-process-2
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20190307T090000
DTEND;TZID=America/Toronto:20190308T163000
DTSTAMP:20260403T134201
CREATED:20181128T004555Z
LAST-MODIFIED:20181128T004555Z
UID:17015-1551949200-1552062600@muniserv.ca
SUMMARY:Customer Success Strategy Course
DESCRIPTION:Every touchpoint throughout the customer journey – whether B2C or B2B – matters. Effectively managing this journey is critical to success for both the customer and the service provider. \nOnce onboard and using the service\, customers need to feel that they have your organization’s support at every level. Yet\, too often organizations complete implementation in a strong proactive manner\, and then move to a reactive strategy. Organizations must develop and utilize a customer success experience that defines tasks\, milestones\, and alignment throughout the whole lifecycle. After all\, successful outcomes are the main drivers of customer renewal and expansion. \nThe CSPN Customer Success & Strategy Program is designed for managers and team leads looking to deliver customer success by developing the mindset\, metrics and strategies they can use today. The program supports individuals and organizations in creating business focused activities to manage the customer life cycle and drive adoption\, renewals\, upselling and advocacy. \nAll businesses – traditional\, subscription-based or otherwise – need to maximize customer lifetime value to be profitable and succeed. With new customer acquisition costs exceeding the cost to retain existing customers\, our Customer Success & Strategy Program provides the insight and perspectives to reduce churn while expanding accounts and increasing customer engagement. \nLong-term success starts with the ability and knowledge of the individuals responsible for delivering it. Customer Success is and always will be about the people and their knowledge\, skills and abilities. However important those first days are\, the journey to customer success is constant and never ends. \nJoin us March 7th & 8th! \nFor more information\, please click here \nTo Register\, please click here
URL:https://muniserv.ca/event/customer-success-strategy-course
CATEGORIES:Training Sessions
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