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X-WR-CALDESC:Events for MuniSERV
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DTSTART;TZID=America/Toronto:20200206T130000
DTEND;TZID=America/Toronto:20200206T132000
DTSTAMP:20260410T050351
CREATED:20200107T134018Z
LAST-MODIFIED:20200107T134756Z
UID:23764-1580994000-1580995200@muniserv.ca
SUMMARY:Grant Funding Opportunities for Canadian Municipalities
DESCRIPTION:The PSD Research team will provide an overview of grant funding opportunities for Canadian municipalities on a monthly basis. \nEach month we will highlight any grants with an approaching deadline and/or ongoing grant programs. Please join us to find out about grant opportunities for your municipality! \nOne week before each monthly grant funding webinar\, the PSD policy team will update registrants on which grant applications will be covered that month. \nUPCOMING SESSIONS \nFebruary 6th\, 2020\nMarch 12th\, 2020\n*NOTE* Each session date is available at 1:00pm – 1:20pm ET \nRegister Here
URL:https://muniserv.ca/event/grant-funding-opportunities-for-canadian-municipalities-2
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/Grant-Funding-PSD.jpg
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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200220T133000
DTEND;TZID=America/Toronto:20200220T143000
DTSTAMP:20260410T050351
CREATED:20200218T200459Z
LAST-MODIFIED:20200218T200459Z
UID:24536-1582205400-1582209000@muniserv.ca
SUMMARY:Webinar Series - Get Ready for 2021 AODA Deadline
DESCRIPTION:By January 1\, 2021\, all public sector organizations in Ontario must have 100% accessible web content\, meeting the accessibility requirements of Web Content Accessibility Guidelines (WCAG) 2.0 Level AA. \nIn this webinar\, we will guide you through what you need to know before the deadline arrives\, including website necessities\, ways to meet the requirements\, and creating an accessibility playbook to ensure your team is compliant by 2021. \nThursday\, February 20\, 2020 \n1:30 p.m. – 2:30 p.m. \nClick Here to Register
URL:https://muniserv.ca/event/webinar-series-get-ready-for-2021-aoda-deadline
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/eSolutions.png
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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200221T074500
DTEND;TZID=America/Toronto:20200221T170000
DTSTAMP:20260410T050351
CREATED:20200123T151615Z
LAST-MODIFIED:20200205T182517Z
UID:24073-1582271100-1582304400@muniserv.ca
SUMMARY:Leadership Series: Sustainable Supply Chain
DESCRIPTION:This is to invite you and your team to attend the Leadership Series: Sustainable Supply Chain on Feb 21\, 2020 at Schulich School of Business\, North York. \nThe Sustainable Supply Chain seminar addresses key issues such as environmental well-being\, fair-trade practices\, human rights and other factors that are impacting the way supply chain practitioners are thinking. It is on the mind of every progressive organization today. With sustainability becoming a priority with organizations globally\, this seminar aims at sharing some tools and insights on how best to get started on and scale the sustainability trajectory. \nSome of the speakers and their discussions might be of special interest to you: \n\nStephen VanOfwegen\, CPA\, CMA – Commissioner of Finance\, and CFO\, Region of Peel\nMichael Pacholok – Chief Purchasing Officer – City of Toronto\n\nThe event will also be featuring speakers from some more of Canada’s top brands\, such as\, PwC\, TD Bank Group\, EcoVadis\, BMO\, GTAA and more\, as they share their stories on how they’re navigating and scaling their sustainable roadmap. \nSpecial Bonus! As a member of the muniSERV community\, you could get a 20% discount if you use the Code MUNISERV20 . Register Here. \n 
URL:https://muniserv.ca/event/leadership-series-sustainable-supply-chain
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Supply-Chain-Event.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200225T090000
DTEND;TZID=America/Toronto:20200225T163000
DTSTAMP:20260410T050351
CREATED:20200111T193947Z
LAST-MODIFIED:20200111T193947Z
UID:23849-1582621200-1582648200@muniserv.ca
SUMMARY:Conflict Resolution Public Workshop
DESCRIPTION:This course qualifies as one prerequisite towards CCSS© designation \nHave you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity\, absenteeism and high turnover. \nConflict comes about from differences – in needs\, values and motivations. Sometimes it is through these differences that we complement each other\, but sometimes these differences result in conflict. Conflict is not a problem in itself – it is what we do with it that counts. \nIt is important that we do something because whether we like it or not\, conflicts demand our energy. In fact\, an unresolved conflict can call on tremendous amounts of our attention. We all know how exhausting an unresolved conflict can be. It is not always easy to fix the problem but a great energy boost can come when we do. This program teaches you the techniques for proper conflict resolution that will leave you feeling satisfied and content. \nFebruary 25 2020 – 9:00AM – 4:30PM \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/conflict-resolution-public-workshop-2
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/gif:https://muniserv.ca/wp-content/uploads/Conflict-Resolution-002.gif
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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200225T090000
DTEND;TZID=America/Toronto:20200227T163000
DTSTAMP:20260410T050351
CREATED:20200111T192018Z
LAST-MODIFIED:20200111T192938Z
UID:23838-1582621200-1582821000@muniserv.ca
SUMMARY:3-Day Certified Client Services Specialist (CCSS©) Designation Bootcamp
DESCRIPTION:The Certified Client Service Specialist (CCSS©) program offers participants the tools\, techniques\, and effective customer service skills required in today’s demanding work environment. Whether you work in private\, public\, or not-for-profit organization you will take away up to date information needed to succeed in the work place. Our world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally. \nOur programs are certified and accredited by Canadian Council of Professional Certification (CCPC Global) to ensure quality\, content\, and engaging delivery. \nCompletion of our certification process confers the right to use the title Certified Client Service Specialist and the right to use the initials CCSS© after one’s name. \nThis 3-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service delivery – everything from professionalism to customer service\, to sales\, handling difficult customers\, and more. Upon completion of the program\, you will be able to build a solid foundation for your career and gain and industry specific credential that is recognized by major organizations. \nAccredited Courses Required \n1-Day Delivering Responsive Customer Service \nThis program is ideal for anyone who deals with customers and wants to provide a more customized or personalized experience for them. This training will provide you with the skills to not only handle a customer’s immediate requests\, but also provide information and recommendations to build the customer’s relationships through providing valuable conversations. \n1-Day Managing Difficult Clients and Situations \nThis program is ideal for anyone who deals with difficult clients in various challenging situations and wishes to remain in control. The program will lay out strategies for turning negative situations into opportunities for building lifelong relationships. \n1-Day Conflict Resolution \nHave you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity\, absenteeism and high turnover. \nFebruary 25-27 2020 – 9:00AM – 4:30PM \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/3-day-certified-client-services-specialist-ccss-designation-bootcamp-3
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/gif:https://muniserv.ca/wp-content/uploads/CCSS-Bootcamp-002-1.gif
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200225T110000
DTEND;TZID=America/Toronto:20200225T120000
DTSTAMP:20260410T050351
CREATED:20200225T145422Z
LAST-MODIFIED:20200225T145422Z
UID:24694-1582628400-1582632000@muniserv.ca
SUMMARY:Webinar - Grant Writing 101:  Putting Money in  Your Community
DESCRIPTION:Municipalities of Saskatchewan presents: Grant Writing 101: Putting Money in Your Community \nApplying for project grants can cost your municipality not only time but also money through staff time\, and there’s no guarantee your application will be accepted. Learn how to increase your chances of grant success in the webinar\, Grant Writing 101: Putting Money in Your Community. \nJoin Lorri Matthewson\, owner of Solomon Matthewson Consulting\, today at 10:00 a.m. (CST) 11:00 EST to hear tips on how to write grants efficiently and make your grant proposals stand out from the rest. \nTo Register Click Here 
URL:https://muniserv.ca/event/webinar-grant-writing-101-putting-money-in-your-community
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://muniserv.ca/wp-content/uploads/grant_writing_zoom_banner.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200226T090000
DTEND;TZID=America/Toronto:20200226T163000
DTSTAMP:20260410T050351
CREATED:20200111T192910Z
LAST-MODIFIED:20200111T192910Z
UID:23842-1582707600-1582734600@muniserv.ca
SUMMARY:Delivering Responsive Customer Service Public Workshop
DESCRIPTION:This course qualifies as one prerequisite towards CCSS© designation \nA great customer service experience is vital to the success of a company\, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who wishes to provide their valued customers with a premium level of service. you will learn how to better understand customer expectations\, profile difficult customer situations\, and deal with customer objections using a proven model for effective complaint resolution. It also goes over how to use assertive techniques and positive language to diffuse difficult situations\, reduce stress\, promote team camaraderie\, and create a positive customer experience resulting in win-win situations. \nThis interactive workshop is informative\, fun\, and provides easily applicable solutions for service excellence that are proven to work in today’s toughest customer service arena – the real world. \nFebruary 26 2020 – 9:00AM – 4:30PM \nFor more information\, please click here  \nTo Register\, please click here 
URL:https://muniserv.ca/event/delivering-responsive-customer-service-public-workshop-5
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/gif:https://muniserv.ca/wp-content/uploads/CSPN-Delivering-Responsive-Customer-Service-002-2.gif
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200226T133000
DTEND;TZID=America/Toronto:20200226T140000
DTSTAMP:20260410T050351
CREATED:20200222T202607Z
LAST-MODIFIED:20200224T131659Z
UID:24642-1582723800-1582725600@muniserv.ca
SUMMARY:Free Webinar - Understanding & Managing People from Different Cultures
DESCRIPTION:Understanding & Managing People from Different Cultures  \nYou’ll learn about: \n\nDifferent Levels of Culture \nCross-Cultural “Do’s” & “Don’ts”\n\nDate:  February 26\, 2020 at 1:30 PM Eastern Time (US and Canada)  \nJoin me on this Free Webinar with this link and Meeting ID 257-363-681 \nSee my profile to learn how I can help your municipality.
URL:https://muniserv.ca/event/free-webinar-understanding-managing-people-from-different-cultures
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Bills-webinar-Picture2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200227T090000
DTEND;TZID=America/Toronto:20200227T163000
DTSTAMP:20260410T050351
CREATED:20200111T193420Z
LAST-MODIFIED:20200111T193420Z
UID:23846-1582794000-1582821000@muniserv.ca
SUMMARY:Managing Difficult Client & Situations Public Workshop
DESCRIPTION:This course qualifies as one prerequisite towards CCSS© designation \nDoes your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes\, then this program is for you. \nThis workshop is designed to teach you all about the art of dealing with difficult customers and scenarios while at work. You will learn how to manage conversations\, empathize with clients\, identify triggers\, negotiate\, and most importantly\, protect yourself physically\, emotionally\, and mentally on the job. \nFebruary 27 2020 – 9:00AM – 4:30PM \nFor more information\, please click here \nTo Register\, please click here 
URL:https://muniserv.ca/event/managing-difficult-client-situations-public-workshop-3
CATEGORIES:Training Sessions
ATTACH;FMTTYPE=image/gif:https://muniserv.ca/wp-content/uploads/CSPN-Managing-Difficult-Clients-Situations-002-1.gif
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20200228T133000
DTEND;TZID=America/Toronto:20200228T140000
DTSTAMP:20260410T050351
CREATED:20200224T132117Z
LAST-MODIFIED:20200224T132117Z
UID:24645-1582896600-1582898400@muniserv.ca
SUMMARY:Free Webinar - Understanding & Managing People from Different Cultures
DESCRIPTION:Understanding & Managing People from Different Cultures \nWe’ll discuss; \n\nDifferent Levels of Culture; \nCross-Cultural “Do’s” & “Don’ts”; T\n\nTeams; Management; Front-Line Employees; Recruiting; Inclusion; Tools \nDate:  Feburary 28\, 2020 at 1:30 PM Eastern Time (US and Canada) \nJoin me at this link and use Meeting ID 594-361-235 \nSee my profile to learn more about how I can help your municipality.
URL:https://muniserv.ca/event/free-webinar-understanding-managing-people-from-different-cultures-2
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://muniserv.ca/wp-content/uploads/Bills-webinar-Picture2.png
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