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As we begin our new year, we can reflect on the important moments in the municipal government space with our municipal year in review. The world of local government is constantly changing. Laws, techn…

This is the initial article in a series of articles addressing Crime Prevention Through Environmental Design (CPTED) in Government Facilities. Note that all the strategies mentioned throughout the art…

Crime Prevention Through Environmental Design (CPTED) has emerged as a pivotal strategy in the realm of urban planning and public safety. This approach focuses on the design, manipulation, and managem…

The democratization of information, fueled by the digital age, has empowered citizens to seek transparency and accountability from their local governments. As a result, municipalities are witnessing a…

Citizen satisfaction is not just a buzzword; it’s an essential metric for evaluating the performance of local governments. Research indicates that a staggering 72% of citizens are interested in utiliz…

With the minimum wage in Ontario set to increase significantly by +6.7% in October, we’re seeing many employers in this high inflation environment budgeting for increases of between 3% to 5% (or more)…

The problem: Dedicated 311 Systems are prohibitively expensive As residents increasingly demand easier access to services, the need for software solutions to meet this demand becomes crucial. However…

Keeping Seniors Safe in Their Own Homes The desire to remain in our own homes as we age has been significantly increased over the past few years. The COVID pandemic highlighted that our home is ou…

Municipalities face a complex challenge in FOIA request management (Freedom of Information Act). To find the pertinent information, staff must carefully sift through the vast amount of documentation a…

A new MuniServ whistleblowing service partner in helping to maintain a healthy workplace and municipality. WOULD YOU RECOGNIZE THESE BEHAVIORS? First, understand what is going on! Differentiating b…

Does it sometimes seem that no one is listening, or even reading? Do you have a sneaking suspicion that your work is being marginalized, or even ignored? Experience and research tells us that it’s not…