BUSINESS PROG & SOLUTIONS SPECIALIST

Toronto, City of

Posted today|No closing date listed

About this job

The Business Program & Solutions Specialist leads the development, implementation, and continuous improvement of business solutions and service delivery models within Toronto's Community Safety and Wellbeing unit. The role focuses on advancing alternative community safety programs, analyzing business processes, and managing projects from planning through implementation.

Key Responsibilities

Lead business analysis and solution development initiatives to support design, implementation and continuous improvement of services and business processes
Develop detailed project plans, impact assessments and documentation to guide implementation of future-state service delivery models
Lead project deliverables from initiation through implementation and post-implementation review, including transition and knowledge transfer
Conduct feasibility assessments, options analyses and research to identify opportunities to modernize services and integrate technology-enabled solutions
Engage and collaborate with internal and external stakeholders to understand business needs, facilitate decision-making and support implementation

Qualifications

Post-secondary education in business administration, business analysis, adult learning, computer sciences, public administration, or equivalent combination of education and experience
Considerable experience analyzing, designing, developing and implementing business processes, service delivery models and/or business solutions
Considerable experience leading and coordinating projects or programs from planning through implementation, evaluation and post-implementation support
Experience conducting business analysis, including documenting current and future-state processes and assessing impacts
Experience developing and evaluating business solutions, including feasibility assessments, options analyses and user acceptance testing

At a glance

Full-time, Permanent Vacancy

Work Location: City Hall, 100 Queen Street West

Hours: Mon-Fri, 7 hours per week

Non-Union

1 position open

Summarized from the official posting. See the full posting below or apply for complete details.

Job details

Salary

Experience Level

Mid level

Municipality

Toronto, City of

Province

Ontario

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Posting

Posted

October 7, 2026

Still listed

Confirmed on the employer's site October 7, 2026

Deadline

No closing date listed

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