Client Services Supervisor

Burnaby, City of

Posted today|No closing date listed

About this job

Supervisory role overseeing client services, box office operations, and front-of-house staff for theatre presentations, special events, and facility rentals at Shadbolt Theatre in Burnaby.

Key Responsibilities

Supervise staff performing box office and front of house operations
Work with client groups to determine requirements and resolve problems
Create and implement contracts, build events in ticketing system, and facilitate ticket sales
Perform cash handling, deposit functions, and reconciliation of cash/electronic payments
Develop and maintain client relationships and assist with implementation of improved systems and procedures

Qualifications

Grade 12 completion supplemented by courses in arts management, theatre production, or related subject, or equivalent combination of education, training, and experience
Sound knowledge of box office and front of house operations, coordination, and administration methods
Ability to supervise, train, schedule, and participate in work of staff and volunteers
Ability to deal effectively with public and diffuse conflict situations
Skill in computer equipment operation; valid British Columbia Driver's License required

At a glance

Schedule: 70 hours bi-weekly; Tuesday to Saturday 10:00 AM – 5:30 PM (flexible Monday to Saturday 9:00 AM – 10:30 PM by mutual agreement)

Temporary full-time until October 10, 2027

Application deadline: October 19, 2026

Subject to CUPE 23 Inside Division Collective Agreement Note 'T'

Location: Shadbolt Theatre Facility Services, Burnaby

Summarized from the official posting. See the full posting below or apply for complete details.

Job details

Salary

Experience Level

Mid level

Municipality

Burnaby, City of

Province

British Columbia

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Posting

Posted

October 8, 2026

Still listed

Confirmed on the employer's site October 8, 2026

Deadline

No closing date listed

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