Customer Service Agent role with Service Ottawa providing information and client service for municipal and provincial services across multiple channels (in-person, phone, email, web). Position involves processing transactions, handling inquiries, and determining parking ticket resolution outcomes.
Key Responsibilities
Provide information and customer service for municipal and provincial services, programs, policies, permits and fee structures
Respond to inquiries and urgent requests from public, elected officials, internal staff, and other government agencies through multiple platforms
Determine course of action for parking ticket resolution in accordance with First Attendance Facility policy and procedures
Process transactions and handle revenue intake for services such as pet registrations, marriage ceremonies, parking permits and provincial court services
Ensure service continuity and follow-up while minimizing referrals to subject matter experts
Qualifications
Completion of Grade 12
Minimum 3 years relevant experience in customer service environment providing service by telephone, in-person, in writing and electronically in multi-service environment
Computer literacy in MS Office Suite, internet/intranet and job-specific programs (ICON, IP360, Dynamics, Liberty Recording System, LAGAN, etc.)
Knowledge of provincial legislation and regulations, corporate policies and procedures
Strong interpersonal, communication and customer service skills; strong writing, organizational and listening skills
At a glance
Work hours: 35 hours per week
Employment type: Multiple Full-time Temporary (up to 1 year) and Multiple Full-time Permanent positions
Location: Various Locations
Application close date: 31/12/2026
Union affiliation: CUPE 503 - In/Out/NS
Summarized from the official posting. See the full posting below or apply for complete details.