Eligibility & Training Specialist (Transit Services)
Waterloo
Posted today|Deadline: October 28, 2026
About this job
Develops and delivers public education and training programs for conventional and specialized transit services. Processes specialized transit applications to determine eligibility and liaisons with new registrants and community agencies to promote services.
Key Responsibilities
- Develops, promotes, and delivers educational programs and information sessions on transit services to individuals and stakeholders experiencing barriers to conventional transit
- Develops and facilitates transit orientation and training (one-on-one and group) for new specialized transit customers and individuals with disabilities
- Develops and conducts sensitivity training for transit operators on customer service standards and disability awareness
- Processes specialized transit applications (Commuter Bus, Support Person) per eligibility criteria and processes appeals
- Investigates and resolves customer complaints related to specialized transit services and maintains customer service database
Qualifications
- 2 year diploma/degree in Therapeutic Recreation, Social Services or equivalent field plus 3 years of experience working with individuals with disabilities
- Knowledge of public speaking and development/delivery of transit educational and training programs
- Time management, research, and organizational skills to process applications and maintain accurate records
- Communication, human relations, and presentation skills for training and customer service
- Computer skills with Microsoft Office, customer information database systems, and electronic document management
At a glance
- Full-Time, 1 position
- Location: 250 Strasburg Rd - Transit-Strasburg Road Ops, Kitchener, ON
- Hours: Monday - Friday, 8:30am - 4:30pm (35 hours/week)
- Union: CUPE 1883 Grade 012
- Posted: October 22, 2026
Summarized from the official posting. See the full posting below or apply for complete details.
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Salary
Experience Level
Mid level
Application Deadline
October 28, 2026
Municipality
Waterloo
Province
Ontario
Interested in this job?
Posting
Posted
October 22, 2026
Still listed
Confirmed on the employer's site October 22, 2026
Deadline
October 28, 2026
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