Facility Supervisor - ACC

Department Recreation & Culture

Job Type Temporary

Number of Positions 1

Affiliation

Non-Union

Compensation Range $99,903.00 - $124,878.00

Job Summary

Reporting to the Facility Manager, the Facility Supervisor is accountable for supervision of the facility in the absence of the Facility Manager, including supervision of the general public and part-time staff. This includes responding to customer questions / requests / complaints / concerns, management of emergency situations, and supervision of community hall functions to ensure compliance with facility policies and procedures as well as Municipal Alcohol Policy regulations. Supervision and scheduling of part-time staff.

Job Duties Include

• Monitors and supervises the public in the pools, programs, permits, and Special Occasion Permits where applicable.

• Responding to customer inquiries, requests, complaints, and concerns.

• Managing any emergency situations; assist with Emergency Medical Services staff regarding injuries or incidents related to patrons and staff or facility evacuations.

• Address problematic behaviour and intervene when required.

• Supervision of part-time facility staff.

• Scheduling and overseeing part-time staff and assisting Facility Managers with full-time Operator schedule coverage.

• Cover shifts for staff when adequate coverage is necessary or in an emergency to ensure building operation.

• Makes recommendations for hiring, opportunities for advancement, discipline and dismissal as required.

• Training of new and existing part-time cleaners for various cleaning shifts.

Qualifications/Skills

• 3 year college diploma in Recreation, Business Administration, Sports Administration, Facilities Management or experience, training and education deemed equivalent.

• Minimum three (3) years of experience working in a recreation facility (municipal environment preferable) in a supervisory capacity and/or a combination of training, education and experience deemed equivalent.

• Knowledge of pool/arena operations.

• Certified Pool Operator certification.

• Current Standard First Aid with CPR C + AED Certification.

• Knowledge of building automation systems.

• Strong knowledge and understanding of the Ontario Health & Safety Act and Regulations.

• Strong knowledge and understanding of the Ontario Public Pool/Public Spa Regulations.

• Effective skills in Microsoft Office (Word, Excel, PowerPoint, Outlook).

• Ability to work with minimal supervision.

• Self-motivated, positive, confident and approachable.

• Excellent interpersonal, mediation and conflict resolution skills.

• Respectful of diverse opinions and perspectives.

• Committed to quality customer service and innovation to improve efficiency and reduce costs.

• Valid Class 'G' Ontario driver's license and clear abstract.

• Able to work a variety of shifts including afternoons, evenings and weekends.

• Able to provide a clear Criminal Reference check with Vulnerable Sector screening that is current (completed within the last 6 months), upon being hired.

Nice to Have

• B-Ticket Refrigeration certification considered an asset.

• Experience working in a unionized environment is an asset.

What is Offered to Staff

• Compensation: We offer competitive pay that reflects the responsibilities of the position.

• Contract Duration: This temporary full-time position is for approximately 11 months in duration.

• Hours of Work: This is a non-union position that works 35 hours per week. The position is scheduled to work Monday to Thursday from 3:00 p.m. to 11:00 p.m., Friday from 4:00 p.m. to 12:00 a.m. and every fourth weekend from 8:00 a.m. to 4:00 p.m.

• Town Perks: The Town offers temporary staff access to an Employee & Family Assistance Program; Health & Wellness Program, Town of Ajax Fitness Centre Combo membership; plus a defined benefits pension (OMERS pension - https://www.omers.com/).

How to Apply

If this opportunity matches your interest and experience, please click the “Apply” button above and apply by 11:59 p.m. on the closing date: November 16, 2026

Vacancy Statement

All job postings issued by the Town of Ajax are intended to fill existing vacant positions unless otherwise stated.

Are you a current Town of Ajax employee?

If you are a current Town of Ajax, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.

Equal Opportunity Employer

The Town of Ajax is committed to employment equity and building a workplace where all employees feel valued, respected and supported. We welcome applications from candidates of all backgrounds, especially those who have been historically excluded, including Black and Indigenous people, racialized communities, disabled persons, 2SLGBTQIA+ individuals, and others facing systemic inequities. If selected for an interview, you will be provided with an opportunity to indicate your access needs. We are committed to ensuring an accessible and respectful hiring process.

If you would like to request content in an alternate format, please contact Human Resources by emailing careers@ajax.ca.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.

Artificial Intelligence (AI)

We utilize AI solely for the purpose of anonymizing the application process to help ensure fairness and equity. Please note that AI is not used to screen candidates or make decisions regarding their suitability for any role.