ITS Support Consultant

Key Responsibilities

• Troubleshoot corporate and PC problems; serve as first point of contact and resolve IS Service Requests or escalate to appropriate ITS staff
• Administer MS Exchange, Lotus Domino, MS Lync, and DOCS accounts; develop network and group policies for security
• Create, test, and deploy PC images and software updates; configure and troubleshoot handheld devices
• Provide technical support and training for end-users on desktops, applications, and email; maintain knowledge base
• Maintain software licensing compliance, PC inventory, and security; contact vendors for troubleshooting and parts