Manager of Operations Administration

At a glance

• 12-month temporary, full-time contract
• $91,073 - $106,525 annually
• 35 hours per week, Monday to Friday, 7:00 AM to 3:00 PM
• Location: St. Catharines, ON; in-person
• Non-Union position
• Application deadline: November 8, 2026 at 11:59 PM

Full posting

At the City of St. Catharines, you’ll find more than just a job — you’ll find a place that fits. Here, your work means something — where you can see the impact, feel the pride, and know you’re a part of something bigger. You’ll be trusted to do your job, backed by people who care, and part of a team that shows up for each other. There’s flexibility when it counts, and a real understanding that life doesn’t stop when the workday starts. With pay you can count on, great benefits, and a pension that helps you plan ahead — you’ve got more than a job. You’ve got the space to grow, the balance you need, and a place that gets it. It feels different — because it is. It’s a place that works for you. About the Role: 12-Month Contract Looking for a role where you can put your leadership and organizational skills to use, support a great team and take on a variety of responsibilities? As the administrative lead for the City’s Municipal Works Department, you’ll supervise a team of eight and play an important role in keeping day-to-day operations running smoothly. You’ll have the opportunity to work on everything from budgeting and process management to team leadership and problem-solving, while working closely with people across the organization. If you enjoy keeping things organized, supporting others and being the person people can count on, this could be a great fit for you. What You'll be Doing: • Provide supervision and leadership, in conjunction with the development and execution of processes and policies for the department and administrative team of 8 employees. • Responsible for overseeing all time and attendance functions for CUPE150/CUPE 157 and all other Operations staff including Management. • Prepare, input and administer the department's Overhead Operations budget together with the preparation and input of the Equipment Maintenance budget. • Monitor budget lines through monthly operating statements, variance reporting and budget forecasting as required. • Coordinate with the Managers of Operations to ensure that all CUPE 150/157 Contract policies, call-in lists, call-in procedures, General Rules of Practice are maintained in an up-to-date format and implemented correctly in a timely and efficient manner. • Assist in the application of the Collective Agreements, adhering to it articles and disciplines for CUPE150/CUPE157. • Liaise with outside agencies to obtain and provide information related to the department’s operations including but not limited to Niagara Regional Police, Ministry of Transportation, Ontario One Call and Niagara Region. • Supervise the recording and allocation of charges and invoices to proper accounts for all activities including labour, equipment, Contractors and any other material/miscellaneous costs through Maintenance Management software. • Supervise the processing and issuance of billing requests for Operation's services. • Provide customer service and documentation for public enquiries and complaints, relating to activities and services of the Operations division to support timely resolution. • Retrieval of required research material, data/files and compile reports to resolve concerns and questions. • Create/manage the efficiency of the department's business processes and software programs for the collection and allocation of all department costs, initiation of miscellaneous recovery billings and maintenance of departmental records (facilities, equipment & infrastructure). • Liaise with Citizens First and other corporate departments to support timely resolution of complaints and ensure, when required, that all process and procedure improvements are implemented. • Manage the preservation, tracking, retrieval and disposal of all department records and files at the Lake St Service Centre in accordance with approved practice and retention schedules. • Process and authorize accounts payable, credit card statements, standing order payments and hired equipment rentals. • Provide word processing, clerical, data entry and file management services as required and all similar and related duties as assigned. What's Required: • Completion of a three-year College Diploma in business administration or a related discipline. • Three (3) years’ experience providing senior management/executive level administration and/or municipal administration. Municipal, public sector or not-for-profit experience is preferred. • Demonstrated ability to manage in a unionized environment. • Experience with complex time and attendance tracking (Kronos). • Demonstrated excellent organizational and time-management skills. • Ability to prioritize tasks with a keen awareness and attention to detail. • Proven problem-solving and decision-making skills. • Exemplary communication skills with the ability to work well with other department staff and the public in a professional and courteous manner using tact and diplomacy. • The ability to work in a team environment, liaise with key external and internal stakeholders at all levels of the organization and to function effectively with minimal supervision. • Sound coaching, supervisory and leadership skills. • Proven time management skills. • High ability to maintain confidentiality. • Knowledge of the Highway Traffic Act. • Microsoft Office Suite with a high level of concentration in Microsoft Access. Job Details: Job ID: 2026-212 Pay Rate:$91,073 - $106,525 Hours: 35 per week Schedule:Monday to Friday, 7:00 AM to 3:00 PM Location: St. Catharines, ON Work Mode:In Person Employee Group:Non-Union Position Type: Temporary, Full-time Duration: 12 Months Vacancy Status: This posting is for an existing vacancy Application Deadline: November 8, 2026 Jobs with an application deadline will close at 11:59 PM on that date. Jobs listed as ‘open until filled’ may close at any time. Other Requirements: Other Position Requirements include: Class G Driver’s Licence Candidates selected for the position will be required to complete the Ministry of Labour’s Worker Health and Safety Awareness training and provide proof of the educational credentials listed on their resume and job application. What's In It for You: Curious what it’s like to work for the City of St. Catharines? Watch the video and Hear from Our Team. Here’s what you can expect when you join us: • Great People: Be part of a team that supports you, celebrates your wins, and helps you succeed. • Make Your Mark: Bring your ideas, drive meaningful change, and leave a lasting impact on our community. • Learn & Grow: Access training and development funds to take your skills to the next level. • Competitive Pay: Competitive pay from a certified Ontario Living Wage Employer. • Secure Future: Join the OMERS pension plan with employer-matched contributions. • Balance & Benefits: Flexible hybrid work options plus health, dental, and vision benefits for eligible positions. Additional Information: Equal Opportunity Employer The City of St. Catharines is committed to fostering an inclusive, accessible, and respectful work environment. We celebrate the uniqueness of every individual. Our community is enriched by people from diverse backgrounds and lived experiences—a value reflected in our 2023–2027 Strategic Plan. Don’t Meet Every Requirement? We encourage individuals from all backgrounds, experiences, and education levels to apply. While specific qualifications may be required for certain roles, we assess each applicant’s overall suitability. Please note that unionized roles are subject to collective agreement requirements. Accommodation We are an equal opportunity employer and provide accommodations throughout the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage, please contact Human Resources at hrreps@stcatharines.ca. Application Process To ensure transparency and fairness, all applications must be submitted online through our application portal. Please keep your contact information up to date and regularly check your spam and junk email folders, as important communications may be directed there. Interviews and Assessments Depending on the role, interviews may be conducted via video conferencing or in person. Various tests and/or assessments may be administered as part of the selection process. Use of AI The City of St. Catharines does not use artificial intelligence (AI) technology in any part of the recruitment process. #LI-ONSITE BackShare • • • • • Apply Now