Temporary full-time position reporting to the Supervisor of On Demand Services at Oakville Transit. The Mobility Coordinator assists specialized transit and on-demand customers with trip planning, reservations, scheduling, and customer service, serving as the first point of contact for the application-based specialized transit service.
Key Responsibilities
Record and confirm reservations, scheduling adjustments, cancellations, and no shows
Respond to last-minute requests and emergency situations from customers and drivers
Develop daily schedules and reconcile customer requests with driver/vehicle resources using specialized scheduling software
Communicate with drivers via radio dispatch for cancellations, changes, and special instructions
Process customer applications, create profiles, and assist with customer correspondence
Qualifications
Minimum two-year College Diploma plus 1-3 years administrative or customer service experience
Excellent customer service and interpersonal skills including verbal and written communication and active listening
Ability to be empathetic, non-judgmental, and supportive to customers with various disabilities
Comfortable with office technologies including MS Office and open to learning scheduling software and radio dispatch technology
Strong organizational and time management skills with ability to work under pressure independently or as part of a team
At a glance
Temporary, full-time position
CUPE 1329T classification
Indefinite contract temporary vacancy
Closing date: October 23, 2026 at 11:59 pm
Location: Oakville Transit, Town of Oakville, Ontario
Applications submitted at oakville.ca
Summarized from the official posting. See the full posting below or apply for complete details.