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Parking Enforcement Customer Service Rep - REPOST

Vancouver

Posted today|No closing date listed

About this job

Parking Enforcement Customer Service Representative serving as the City's primary point of contact for citizens regarding parking programs, bylaws, and enforcement. As a Screening Officer I, the role involves reviewing and deciding on parking ticket disputes while handling customer inquiries via phone and correspondence.

Key Responsibilities

  • Answer incoming calls and respond to citizen inquiries professionally regarding parking programs and bylaws
  • Receive ticket and enforcement inquiries; review ticket issuance information and identify evidence requirements
  • Compile evidence through discussions with citizens and issuing officers; confirm or cancel tickets based on evidence and cancellation policy
  • Prepare written reports summarizing evidence gathered, findings, and decisions
  • Respond to adjudicators during hearings and address legal enforcement-related complaints

Qualifications

  • Completion of Grade 12, supplemented by relevant business and/or computer courses
  • Minimum 3 years work experience in customer service, public relations, and/or customer phone support (or equivalent training and experience)
  • Strong computer skills including MS Office proficiency and ability to type 40 wpm
  • Knowledge of parking-related bylaws, provincial bylaw adjudication legislation, City policies, and adjudication processes
  • Excellent customer service, communication, analytical, decision-making, and investigative skills; ability to work under pressure

At a glance

Department: Engineering Services
Requisition ID: 45238
Hours: Monday to Friday, 7:00 am - 7:00 pm with possibility of occasional weekend shifts; auxiliary position with hours based on operational needs
Employment Type: Auxiliary/Casual
Start Date: November 2026

Summarized from the official posting. See the full posting below or apply for complete details.

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Job details

Salary
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Experience Level
Entry level
Municipality
Vancouver
Province
British Columbia

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Posting

Posted
October 7, 2026
Still listed
Confirmed on the employer's site October 7, 2026
Deadline
No closing date listed

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