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Program Coordinator Quality Assurance

Toronto, City of

Posted today|No closing date listed

About this job

Develop and implement quality assurance standards, programs, and policies across the Social Development Division to ensure consistent practices and compliance. Provide oversight and leadership for quality assurance initiatives, supervise staff, coordinate training programs, and support continuous improvement efforts.

Key Responsibilities

  • Develop and implement quality assurance programs, policies, and procedures; conduct audits and compliance reviews
  • Supervise assigned staff including scheduling, performance evaluation, and training to ensure high work standards and continuous learning
  • Collaborate with quality assurance staff across sections to coordinate Divisional programs and identify best practices
  • Design, coordinate, and deliver staff training programs to ensure consistency with legislative requirements and Divisional standards
  • Provide policy analysis and recommendations to senior management on service optimization, process improvements, and risk management

Qualifications

  • Post-secondary education in discipline pertinent to job function (e.g., business administration, risk management, quality assurance) or equivalent

At a glance

Monday to Friday, 35 hours per week
Full-time, permanent vacancy
1 position open
Non-union
Location: City Hall, 100 Queen Street West, Toronto

Summarized from the official posting. See the full posting below or apply for complete details.

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Job details

Salary
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Experience Level
Mid level
Municipality
Toronto, City of
Province
Ontario

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Posting

Posted
October 16, 2026
Still listed
Confirmed on the employer's site October 16, 2026
Deadline
No closing date listed

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