This contract position supports large-scale road, water, and wastewater infrastructure projects through public engagement, communications, and customer service. The role acts as a central point of contact for customer issues, manages project communications strategies, and ensures consistent information across all channels throughout project lifecycles.
Key Responsibilities
Act as single point of contact for customer issues related to assigned Regional infrastructure construction projects
Develop and maintain expert knowledge of assigned projects and their context within the 10-year capital plan
Develop and disseminate project-specific communications strategies and plans across multiple channels
Perform regular site visits to monitor construction impacts and advise project managers on community mitigation strategies
Maintain complete documentation of customer inquiries, complaints, and responses
Qualifications
Post-secondary education in Engineering or Business (Engineering preferable)
Minimum 3 years relevant experience in customer service or public relations (Engineering/Construction environment preferred)
Demonstrated ability to handle sensitive situations and difficult conversations with professionalism and discretion
Excellent verbal and written communication skills with ability to draft sensitive and political correspondence
Good understanding of general project management principles and practices
At a glance
Posting ID: 5548
Department: Public Works, Division: Engineering, Construction & Transportation Management
Contract position, up to 14 months
35 hours per week
Hybrid work eligible: minimum 3 days per week onsite at Halton Regional Centre, 1151 Bronte Road, Oakville
Summarized from the official posting. See the full posting below or apply for complete details.