About this job
Part-time Shift Leader role supervising staff and operations at Toronto's 24/7 shelter services. Lead a team delivering shelter services and housing support while ensuring client-focused care and staff wellbeing.
Key Responsibilities
- Supervise all shift operations and assigned staff in 24/7 shelter services, ensuring service quality and customer excellence
- Manage staffing gaps and adjust schedules to maintain adequate coverage
- Facilitate Housing First case management services and coordinate support with other agencies
- Administer client funds, TTC tokens, taxis, vouchers and maintain associated records and controls
- Gather and maintain statistical data, monitor program operations, and support service planning and policy development
Qualifications
- Post-secondary education in Social Services or relevant discipline, or equivalent combination of education and experience
- Considerable experience supervising and coaching frontline staff in social or human services
- Considerable experience assisting vulnerable persons with psycho/social/physical/emotional/environmental problems
- Understanding of and commitment to harm reduction, anti-oppression, and trauma-informed care approach
- Knowledge of current issues related to homelessness, Housing First, and mental health services
At a glance
- Part-Time, Ongoing
- Rotating shifts (Days, Afternoons, Overnights), Monday to Sunday
- Non-Union
- 10+ positions open
- Posting period: November 3–18, 2026
Summarized from the official posting. See the full posting below or apply for complete details.
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Salary
Experience Level
Mid level
Posted
November 3, 2026
Deadline
No closing date listed
Still listed
Confirmed on the employer's site November 3, 2026
Municipality
Toronto, City of
Province
Ontario
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